AAA Chula Vista Insurance and Member Services

Negative experience: I am writing to express my profound dissatisfaction with the service I received at your Chula Vista office. I have always valued the company's commitment to customer service. However, my recent experience has left me deeply disappointed and concerned. After the dust settled in a recent divorce I noticed i was paying two policies for about a year with the same vehicle on both policies. Hence, Ex-spouse is a current employee of AAA Chula vista. Which, unfortunately for me she was on the policy that I was double paying for. I went into the office to speak with a representative, which I was denied. Conflict of interest. Employees can not access there "own" policies. I asked to speak to the manager Patrick Bashore, and coincidentally he was not available. I was then approached by Christina the supervisor. In her hand, a business card. Immediately Christina advised me that I should call customer service to get help regarding my double pay on my "policies". In a very condescending tone, I will add. I was dumbfounded. "Isn't this customer service" I asked. Denied. I was told by Christina that it was in my best interest to contact customer service. Which we all know there telephone system is shotty. I went to another AAA office where I was helped. The Policy that I was paying for, canceled days before my visit. Foul play. Luckily I had proof of policy and was able to get some info. I was given both Patrick Bashore and Jermaine Henderson's contact information. I emailed both and called, neither responded. Weeks later I get a call from Jermaine's secretary. She heard my rant, then reassured me that it would get resolved. Weeks later received a check for $36.45 with my Ex-spouse and my name on it. Ridiculous. Careless. I called multiple times in attempt to speak with a manager, and nothing. Guess that is what happens when people let there personal interest with coworkers downplay there professional liabilities. As for me the consumer, who cares. I move on. I get another insurance company. Easy. For the rest of the people good luck. AAA, apparently doesn't care about there customer's.

Fantastic experience: went to AAA for business had an outstanding experience want to give props and thanks to Trish she was instrumental in helping getting everything accomplished her work was impeccable

Negative experience: I came here last week to complete my affidavit. Gina was helping wasn't too interested in assisting me and was actually on her cell phone trying to be discrete by having it against her computer screen. Ignoring her unprofessional conduct was a big mistake on my part because now that affidavit is in the wrong dept and since we have not receive our check from Triple A our car payment will increase to a point of no way we can afford it. I spoke to her supervisor Shaunice who claim it went to the right dept which I think is covering up for the mistake. We are now in panic as we cannot afford an almost 1k car payment. We will be considering leaving Triple after 20 years as a customer due to individuals that simply don't have the same ethical views as when this company started.

Fantastic experience: Great people excellent service best insurance company

Fantastic experience: My experience today at Chula Vista AAA was surprisingly a good one. Perhaps, the time of day made a difference (4pm). I was greeted immediately. The staff that helped me with my car registration was friendly, efficient and professional. I was in and out of AAA in about 10 minutes! Membership is worth it

Negative experience: 30 to 60 they say. So not true. Nearly three hours and counting. Worth the money? Not any more. You are better off using someone else cause they are not the way to go anymore. I guess everything looses its charm.Being sttanded on the side of the road for 3+ hours is not safe.The gentleman, that finally made it said he had just received the call a few minutes ago.

Fantastic experience: Professional like always

Negative experience: I've been a member for over 42 years. This will be my first and last time to use the AAA travel service to make travel arrangements for me. Although my "senior travel advisor" Riz Borja was pleasant to speak to in the beginning, she was deceiving and very dishonest in the end. I expected her to save me money instead of ripping me off. She spent a lot of time trying to convince me to get travel insurance, which I verbally declined. I also signed a document declining the travel insurance to reiterate I did not want this insurance. Since I believe AAA is a large and reputable company, I trusted Riz to provide great service by arranging my flights, hotels, and transfer transportation to and from hotels, airports and cruise ports. To summarize and to my disappointment, I later discovered I was charged over 3X for all my ground transportation. I was booked on a flight that was over sold. She attempted to charge me for $600 dollars for travel insurance, which I declined. She failed to arrange ground transportation from the cruise port to the hotel. Overall, Riz provided very poor service. I had to complain to her supervisor to get the $600 dollars back for the travel insurance. When I arrived at the airport to check in, I was told the flight Riz booked for me and my wife was over booked and we were not assigned a seat unless they were able to find passengers to volunteer to take later flights. This was the most stressful part of my vacation and my biggest regret for allowing AAA to book all my travel arrangements. Basically, if I had to do it all over again, book all your travel plans by yourself and check all the prices online. You will definitely not save money by having AAA plan your vacation. That's obvious to me now why Riz refused to itemize all the charges. She didn't want me to know how much I was being charged for each booking. If you don't know what the prices are, this will allow these dishonest travel advisors to take advantage of your ignorance. I am not 100% positive, but I am sure these AAA travel advisors operate on a commission basis, hence the persistence. So everyone should learn from my terrible experience. Avoid using the AAA travel service to arrange everything for your well deserved vacation because you will definitely not save money. Do your research and book everything by yourself to ensure every segment of your travel is covered and you will know that you got the best price available at the time.

Negative experience: Everyday I regret using AAA more and more. Their staff is extremely UN-knowledgeable deceiving. If you want an insurance provider that who’s gonna prioritize their commission over your well being… this is your place!

Negative experience: Employees are rude. Passive aggressively rude. Also AAA DMV does not accept debit cards. In 2024? The regular DMV locations accept debit. I prefer going to the real CA DMVs. Much better experience there.

Negative experience: Gina Galvan is rude and unhelpful!!!! Had a bad attitude went to change our car insurance policy since it's so high . She didn’t want to help . Every question I had was met with a rude attitude

Fantastic experience: Trish executed complicated international driving permit an address changes for yacht. She was exceptionally efficient and delightfully personable in carrying out her tasks.

Fantastic experience: Just visited Chula Vista branch trying to sort out DMV paperwork madness. After a few minutes of waiting, got assigned to Trish. She helped me out with presenting options to get my situation resolved and was patient to guide me through all the steps, repeating what I needed to do and clarifying my questions. Excellent service especially when all this paperwork can give us all headaches...me especially! Thank you Trish for your attentive, professional and friendly customer service today. 5+ stars!

Negative experience: Very poor customer service. I went in to process a car title change and a cancelation of membership as I'll be relocating abroad and I needed to do this asap. Myriam assisted us and everything about her service was wrong. She forgot to gather my signature for the title change and then called me days later when she realized her mistake and asked me to come in to sign not being considerate about others busy schedules. I did go back and had to wait more than 30 min to process something that wasn't my fault. Also, she said I couldn't cancel my membership because I wasn't the main account holder and 2 minutes later I asked the front desk and they did it for me!! Disappointed, very disappointed.

Fantastic experience: Excellent

Fantastic experience: Friendly and great service !!

Fantastic experience: I use AAA services instead of going to the DMV. Less crowded, faster service same results.

Negative experience: Need to put ATM machine! DMV only accept cash only

Positive experience: Wait time was long for a Saturday morning. Sign says open 9am to 1pm Sat but when we left at 1pm, there were still many people waiting. The lady who helped us with title transfer was very nice and helpful, always with a smile on her face. I definitely had a pleasant experience aside from the long wait time.

Negative experience: Telephone calls SUCKS. Voice is not clear. You can't understand anything. They should have CHAT option

Positive experience: It’s unfortunate to have to post a negative review. I find most of a AAA employees at this branch are friendly, respectful and knowledgeable, as that is the purpose of their jobs. However, my experience with the DMV department was terrible. The person who serviced me talked down to me, spoke loudly where others around were staring and shamed me instead of helping me through my registration issue with kindness and knowledge. That was yesterday and it’s still bothering me today which is why I am writing this. She needs some customer service training! I am upgrading my review today after my visit today. As my previous review noted almost always receive top notch friendly service. Today I did, and I wanted to post a positive review as the DMV and Insurance professionals did a great job. Friendly, helpful and knowledgeable. Thank you.

Negative experience: Poor service they keep getting my mailing address wrong and I have to wait in the waiting area for a long time every time I am forced to come in.

Fantastic experience: Tix and Priscilla were very helpful in helping us plan our driving trip across the country.

Negative experience: This one star is a reflection of my last visit, today about 11:30am. As a Premier member, their notary services get included as part of what I pay for. As such, whenever I need a notary, I go in. About once a month. Today, the notary lady (didn't get her name) mis pronounced my name. Called me Garcia. I didn't say it neither loud nor rudely as as she's about to notarize something for me, I want to make it clear my last name is NOT Garcia. I think it bothered her. The document I needed notarized was stand alone. I'm swearing to not be colluding. Yet, it was document 9 in a packet with 49 pages. She asked me if I had the other 49 pages. I told her no but I had them on a PDF in an email I could show her. She seemed upset and handed back my document and said sorry, if you dont have the 49 pages printed out, I cant notarize this. Her face looked dim and sour. Her eyes looked like they were closed. I responded "most documents I need notarized come like this." All she said as "sorry no." I couldn't believe she would actually require me to PRINT out the 49 pages. Quite the waste. I left, went next door to the UPS store, where they promptly assisted me. Getting the manager's email or phone is impossible via their system. I would have just gone directly to them but as I'm left no easy choice, they get this review.

Fantastic experience: Riz provided excellent, world-class service, leadership, initiative, guidance, support, cost savings, and time saving tips. Riz deserves recognition and a Management Award.

Fantastic experience: Wow, I had a great experience with their DMV services! Renewing my registration, I was in and out in about 15 minutes or less. Thank you, AAA!

Negative experience: Thay are running a scam, went to get insurance for 3 cars, the 2nd month they said they couldn't insure a vehicle and they wanted the same amount for 2. Went and cancel my coverage and they told me tbere were no xtra fees, now I have 1800 dollers in collections messing up my credit. I went back to talk to the representative that said there was no feen after canceling my poicy and the front desk person told me she was on vacation. I looked around theyr office and there she was scaming someone else. They are running a cxam be careful

Negative experience: Renewed my premiere membership and now regretting my subscription.

Fantastic experience: Daniella was absolutely awesome! She took the time to explain every question I had and did not rush me out. She wanted to ensure I knew everything as military and the next steps on my DMV route for my cars. Thank you Daniella for all your help!!!

Negative experience: Had this insurance for almost 4 yrs, They Canceled my policy of 3 cars without a warning. Now I have all of my cars registrations suspended. They dont wanna cover what I paid for.

Negative experience: I called AAA roadside assistance at 11:35am today and it's 4:06pm and I'm still waiting on assistance. After today I am going to cancel my membership. I do NOT pay to be waiting over 4 hours for assistance.

Fantastic experience: I have ALWAYS found the employees to be polite, knowledgeable and quick to tend to a client's needs. I have been using this office for over 20 years. Never a problem.

Negative experience: They told me it was a 25 min wait.. Well that 25 became 1 hour because these guys don't have people working... Everyone was just wondering around and people at lunch break.. I hate this office.

Fantastic experience: Philip! Super helpful man rite here !! Left my keys inside, Helped me unlock my car in NO TIME!!SUPER RAD PERSONALITY TOO THANKS A BUNCH MANN!!

Fantastic experience: I like the DMV services that AAA provides. I've been a member for the past 15 years and they have always provided great customer service.

Positive experience: It was a great time to go. Very few people in DMV services so was in and out in no time. Very helpful clerk.

Fantastic experience: I came into this office to Process my application for a handicap parking This young lady (Jani W) want above and beyond with her customer care She turned a very bad day into a good day Thank you very much

Negative experience: This has been a long time coming, and I’m not sure if it’s the agency or the particular agent I was struggling with see the reviews here. I purchased a new vehicle and wanted to take the opportunity to get my separate car insurance from my family. I came to triple A without doing too much research (that was my bad) as my family has been with triple A for years and has had quality service from them. The agent that worked with me was Angelica, and she was helpful in answering my questions about insurance coverage and such as it was my first time doing this. However, the quote she gave me was $3600. I thought it was pricey, but thought that perhaps it was the fact that it was the new car (or even my driving record—-which wasn’t bad) that drove the cost up. She was very certain that this was the lowest price and didn’t advise that I compare prices . I hesitated, but signed regardless as I thought this might be standard and was informed there are discounts for loyalty later on. Again, my parents have been with them and have never complained so I didn’t think I could get  “cheated “. I was also told that if I break the contract I would be charged 11% of the annual insurance fee. After I signed the papers and paid the fee upfront, I told some of my coworkers and my parents, who all told me that my car insurance shouldn’t be this high and is more than double the amount their paying for a single car. Next morning, I contacted Geico for a quote and got something much more reasonable like 1750ish. I asked about the non refundable 10% fee and the Geico agent told me that since I got a new insurance within 24 hours, triple A by CA Law has to refund me in full. So I tried contacting Angelica again to cancel. This time…she was not so nice….she was very terse in her language, told me that it was a lot of time (essentially wasting her time), and that I’m still not getting my 10% back. I told her what the geico agent told me but she shot me down quickly. Because I didn’t know how to work the system, I had asked the Geico agent to talk to her in my stead, who was also met with similar challenges and negotiations were unfruitful. We ended up having to contact AAA headquarters to finally get my fees cancelled flat. I might have been too hasty in signing on with AAA but after I got home I realized I wasn’t presented with the best information and felt pretty swindled, which I didn’t appreciate (therefore I didn’t feel bad about backing out of the contract with AAA). Also, I really didn’t appreciate the attitude of a sales agent showing signs of retaliation, she should be aware of that fact that she won’t be able to make every sale and it isn’t uncommon for things to fall through. It seemed very childish and unprofessional the way this agent behaved throughout the whole process and I am thinking of contacting their office to submit this feedback. Moral of the story is: don’t rush into making purchases just because an agent tells you so or just because people you know uses it, always compare prices so you don’t get stuck in the same situation as me.

Fantastic experience: The people here are always accomodating and proficient. I went in at 1:00pm to pay my car registration. It was surprisingly not busy. I was the fourth person called for DMV matters. I was out within minutes with a new registration form and sticker. Erik was nice and enclosed the form in an AAA plastic holder. Ok

Positive experience: Expect delays in getting DMV transactions on Monday's and Friday's. Today's delay was one hour for AAA DMV services.

Fantastic experience: Glad they are open again. DMV transaction wait time was 10 min. Back to normal.

Negative experience: It took me 55 minutes to pay my registration.

Fantastic experience: Great customer service

Fantastic experience: The staff was very kind, patient, and helpful.

Positive experience: Better than waiting at the DMV for car registration & other related issues.

Positive experience: Sometimes a long line and long waiting even though they have several people working there..

Fantastic experience: Great customer service she was very helpful and patient

Fantastic experience: Professional and efficient service. The branch manager is very helpful, courteous and a real person! Kudos *****

Positive experience: Used to be so much faster and if they would follow CDC guidelines and get rid of all the COVID BS it would be a whole lot better.

Fantastic experience: It's always such a great experience; they know what they're doing and get it done.

Fantastic experience: AAA had always treated is well.

Fantastic experience: Anytime I've had dealings with AAA everything has been fast and easy

Fantastic experience: Once you make line to go in associates take of you fast and efficiently. No pushy sales tactics or wasting of time.

Fantastic experience: Waited like 30 minutes for my turn. The service was fast and excellent.

Negative experience: The professionalism and customer service lacks empathy and social familiarity.

Negative experience: I went in to get Mexican insurance and was blown away by their exorbitant prices. Last year I got a year's worth of insurance for about $115. The quote today was for well over $500 for the year. Needless to say, I walked out without getting any insurance. I think they need to find another insurance provider because the one that they picked is not doing the members any favors and is just driving people away. However, thinking about it, it's possible that covid-19 made their rates so high because nobody went to Mexico so they couldn't underwrite the cost and they're just passing that cost on to the customers today.

Fantastic experience: Better than the actual DMV, as a matter of fact, it was so fast I barely had time to eat lunch. Gabriella is a superstar.

Negative experience: Service lacking. I know we are in a pandemic but a lot of other service oriented bissiness had stepped up and are better and faster. Aaa went the opposite.

Fantastic experience: I have to say that the service was excellent he was there with me the whole time explained everything he was doing when above and beyond very very well spoken young man and if I ever get app to call again I would hope to have the same young man come to my age thank you

Negative experience: Avoid if visiting for a DMV renewal. DMV line is shorter and faster. Plus DMV has a bathroom. 25 minutes to register. 1 hour waiting for a text. Then wait inside for another 45 minutes. Restroom? Walk out to supermarket.

Negative experience: There use to be a express DMV line for premier card holders ..wait times too long now

Fantastic experience: This is the best for automobile Insurance and for towing. Pretty for whatever you need. I would recommended to everyone. Just had made my life easier.

Fantastic experience: Great way to bypass the DMV lines, recieved my new car tags pretty fast

Fantastic experience: I first went to the Chula Vista DMV and saw a long line, so I decided to go to the AAA in Chula vista in an attempt to pick up my license stickers after passing the smog test. I had no documentation with me. The AAA associate Erike (outside the office) took his time to check the DMV system and gave me the correct paperwork, and proceeded to the next station after giving me the spot a 15 minute wait time appointment and waited in my car due to the covid prevention measurements. Erike was kind, understanding, and above all, very professional. Thank You, AAA, for having a very young and experienced employee representing your company.

Fantastic experience: EXCELLENT SERVICE! FRIENDLY AND KNOWLEDGEABLE STAFF

Positive experience: Long Wait But Great Service!! Worth The Wait!!

Fantastic experience: Quick service especially during Covid and very friendly staff.

Fantastic experience: They helped great with all my inquiries

Fantastic experience: DMV services are the best, very professional and safe. Thanks

Fantastic experience: Excellent club, extremely helpful great customer service and support.

Fantastic experience: Excellent service best prices for auto insurance or home.

Fantastic experience: They were very responsive to my needs. When I informed the associate that I had waited over three hours for their waiting list the previous day, she saw to it that I was waited.on in a timely manner. I truly appreciate their customer service.

Negative experience: First off I was told my monthly payment before I went with this company, month after month that amount was raised, in all it was raised nearly 100$ Not only that I was in a car accident and there was a 1000 $ deductible, I don’t think that’s right, I mean why do I have insurance than? Now I’m here broke with a huge dent in my car and whip lash.

Positive experience: I have had a very nice comfortable encounter at AAA. Organized and professional but careing

Fantastic experience: Really good services n friendly workers they came out towed my car excellent 5 stars

Fantastic experience: Busy, but they were great getting me in for DMV paperwork!

Fantastic experience: Short wait to get in, social distancing enforced. Relaxing atmosphere, friendly and professional service.

Fantastic experience: Member more than 50 ,years.

Positive experience: Nice building.

Fantastic experience: About a 15 minute wait for DMV services. In and out quickly. They now take credit card payments.

Fantastic experience: Very friendly and helpful. Great experience.

Negative experience: Ok

Fantastic experience: I have three cars and only two require smog.insp. Then I head straight to AAA and depending on the time it takes to smog, getting registered is way quicker than DMV.

Negative experience: Really bad customer service

Fantastic experience: I was amazed how nice they where especially a lady from the DMV area super nice very funny I told her how nice she was i even offered to buy her lunch because of the amazing customer service we need more people like her. Definitely the best experience I have had.

Fantastic experience: Great service and quick Chula Vista offices are terrific

Fantastic experience: AAA now and forever the best automobile club providing services that makes simplicity an art form with a smile. In and out of there registered my car in 10mins. Thanks again always

Fantastic experience: Now that I switched insurance providers from national general to AAA I feel like a Baller LOL. AAA has given me so much more than my last insurance and didn’t charge me a arm and a leg for it. I don’t know what I was thinking but I should have been with AAA from the very start when you want something good it’s worth the money to get it. When you go for something cheap like national general then you get what you get nothing!

Fantastic experience: Loved AAA never had a problem but I had too switch because of the pricing, they never were able to bring me down a bit. I was with AAA for almost the 6 years & would have stayed but found a better price that fit me.

Fantastic experience: Fast and friendly service

Fantastic experience: Efficient service even with the long lines. Show up early and expect to be there for about an hour for dmv transactions 10/2020

Fantastic experience: Been a member for 34yrs, the wait was longer than anticipated, but I was taken care of. Just went in for a passport photo.

Negative experience: Customer Service is terrible . I called she didn’t mention AAA and she said she will call me back. If there’s a zero I’ll put zero. Insurance agent never returned ur call and never to ur email . It’s ZERO NO START

Fantastic experience: Their staff is exceptional ... They were fast and efficient.

Fantastic experience: Although the line was extended outside, it moved as fast as can be expected. Great customer service, knowledgeable staff and very COVID-19 aware.

Negative experience: Waited too long for traveling 40 minutes

Fantastic experience: Good customer service parking can be a challenge in the later hours.

Fantastic experience: Fantastic service. Well organized. Avoid the DMV. Worth every penny.

Positive experience: Excellent ..very professional staff

Fantastic experience: Great for DMV registration