AAA - Research Triangle

Fantastic experience: Cam and Terry were absolutely wonderful! They made my day. The service was on point.

Negative experience: I suppose if you enjoy being gaslit and don't care about your car, this place will do. I've been bringing my vehicles here for a little over a year, and never in my life have I had so many recurring car troubles. November 5th I had my MAF replaced and the fuel system "cleaned", including the throttle plate. Yet twice since then (Nov 30) my MAF had thrown a check engine light. So imagine my shock opening the car up this week to find an absolutely not even a little bit cleaned throttle plate. (Picture post "cleaning") And then, upon demanding a refund, which to be fair, was granted without hassle, I impressed upon them the importance of actually doing the services they charge for. I would have left it there, but the absolute audacity of Terry trying to convince me that a) a dirty throttle plate isn't a problem and b) they totally cleaned it. Cleaning "doesnt take sometimes", whatever that means. That I have no clue what I'm talking about. Well, I have to draw the line somewhere. I could go on with more details about the "work" I've had "done" here, but I'll leave it at: don't take your car here. I've been treated better at the sketchy gravel car graveyard lot mechanics than I was here. Unbelievable.

Negative experience: Full of BS. Avoid

Fantastic experience: Stellar advice from Terry and all team members.

Fantastic experience: Great service and customer care

Fantastic experience: Went to AAA on hwy 55 for NC inspection. Service was excellent and the inspection report was the most thorough I’ve ever seen. It included pictures and video!

Fantastic experience: Inspection was pretty quick and they didn’t try to upsell me on anything. About as good an experience as I could ask for.

Fantastic experience: Great experience, very friendly and trustworthy staff

Fantastic experience: I wanted to take a moment to express my sincere gratitude for the exceptional service Terry Smith provided when helping me with my car at the 5137 NC-55 AAA. Your professionalism truly stood out, and your charismatic personality made what could have been a stressful situation much easier to handle. Not only did you ensure that my car was fixed properly, but you also made sure I wasn’t overcharged, which I greatly appreciate. It’s rare to find someone who combines expertise with such genuine care for their customers. Thank you again Terry and the technicians, for your outstanding service. I’ll certainly be recommending you and AAA to others!

Fantastic experience: I've been taking my vehicles here for about 8 years, and they always take good care of me. To me, there is a range of mechanics, from the greasy dive that is only going to do specifically what you ask for and will never keep up with what services you're due for to the dealership that wants to do a bunch of work that is probably not really necessary and charge an arm and a leg. This AAA location is the perfect in-between for me. They keep up with everything your manufacturer recommends. Every time I go in, they print out the upcoming recommendations (if there are any coming up), then they'll walk through them all with me. They explain each thing in plain English and will usually give me an honest answer about which things they think need to be done right away and which things they think I can wait on. They're good at explaining why for each thing. It's not the cheapest option, but it's also not the most expensive, and I always feel pretty confident that I've done what I need to keep my vehicles running for a long time without over-doing it. I also appreciate that I know they'll stand behind their work and fix anything that isn't quite right the first time, though I've rarely if ever had any issues. I've worked the most with Gia. She is so, so helpful in thinking through how to handle different situations.

Fantastic experience: Found ourselves with a flat tire and was towed to this location. The 2 associates at the desk on August 24th were nothing short of the best. Extremely helpful even when they did not have the correct tire for us. Helped us find the closest option, gave us water for our dogs, and mounted a new tire at no charge. Absolutely cannot thank them & the woman technician enough (sorry we did not get any of their names!)

Negative experience: Don’t bother making an appointment, you will be sitting there for hours with NOTHING happening to your car. Big waste of time and effort.

Negative experience: No International Driving Permit here. Had to find out by going here.... No info on website....

Positive experience: In general, I'm disappointed that AAA no longer sells travel items. Parking here was tricky.

Fantastic experience: Members can get passport photos for free!

Fantastic experience: Peter and his team are true professionals !

Fantastic experience: Went in for an international driver’s license. Friendly greeting at the door, person working the counter was courteous and efficient. I was out the door in about 5 minutes. Great customer service!

Negative experience: had resquested service and waited all night and they kept saying will be there in half hour. I ended up canceling. I called the next day early morning, same thing. I missed half day of work. I had to keep calling to get an update, and at the end they said they had cleared it out because didn't have anyone To be dispatched. If I had not call, I would've known, and would be there waiting. I am super disappointed. I am paying for a service, is not like I am getting this for free.

Fantastic experience: Needed an international driver's license. Stopped by the durham branch near Sam's club. Very good service

Fantastic experience: I called to make an address change, and once again, the staff was courteous and helpful. I enjoy AAA because I can trust that they will be there for me and my family.

Fantastic experience: We had a great experience planning and upcoming vacation here. Carole goes all out trying to find the best deal for you.

Negative experience: I called road assistance in Durham several times yesterday around 4:00. No one answered. I called the other AAA number for car repair, they answered, said I needed roadside assistance, so they tried to get through to roadside assistance to help me. No one answered for them either. Finally a Good Samaritan stopped and gave me a jump. I’m a AAA PLUS member. I was by a store, SO glad I wasn’t on the road. Feel insecure now about getting needed help!

Negative experience: I will never return to this location. I along with several other customers and people that I know, feel that this company price gauges for repairs. I went in as a first time customer and I will never return again. They failed my inspection over a wiper blade and wanted $59.00 for just one wiper blade. Not to mention a list of repairs needed to be done worth $2200. My car is not in bad shape at all, and I have spoke to other mechanics and shown them my report from this bogus location, and they all feel that this place took advantage because Im a woman. And the prices charged do not make sense. This is outrageous and you all should really be ashamed. AAA is not worth what I thought it was. I will never come back and everyone that I talk too says the same. Why are you charging so much? Your mechanics do nothing but joke around all day. Kept me for an hour and a half for nothing. This location and everyone in it is a total joke. They deserve no stars.

Negative experience: I had a screw in my tire, that multiple locations told me was patchable, but could not fit me in due to volume. I came to AAA and after waiting an hour, was told that my tires are in good shape with "lots of tread left", but they would not patch and even added that they could not imagine another reputable place patching either. They told me they suggested buying 4 new tires for my AWD car though (over 1000$). I left, found another reputable repair shop that patched the superficial hole within 5 minutes of having it in the garage and could not believe I was told what I was told by AAA. There is no way I would now trust any car diagnostic that they shared after such a clear attempt at a money grab.

Fantastic experience: Excellent customer service. Great Travel Agent Carol.

Negative experience: I needed a passport photo. The travel side not open on Saturday!?

Fantastic experience: Visited this AAA recently, and it stands out as one of the best experiences ever. The staff makes a significant difference with welcoming smiles and readiness to assist. Special shout out to GIA and SANTI for outstanding service, kindness, and contagious joy. Making this experience the best

Negative experience: Customer service from GIA WAS horrible, she’s RUDE & HAS A SMART MOUTH! DO NOT RECOMMEND GETTING CAR SERVICED AT TRIPLE AAA! THEY OVER CHARGE & when they service your car it’s always something more that needs to be done!

Fantastic experience: The folks here are so, so kind, helpful, and knowledgeable. I love the transparency in cost and the support in deciding what to fix now and what can wait. Making appointments is so easy online. I’m at a point now where I don’t want to take my car anywhere else. Thank you, all at AAA in Research Triangle, for being so wonderful with me!

Negative experience: I made an appointment for a state inspection. I was later told they can’t honor my appointment due to my car being a Tesla. It is a simple state safety inspection and I’m a AAA member. Very disappointed. It would be nice to be a member of a club that welcomes ALL brands.

Fantastic experience: I received excellent customer service from Garrett Moon. He was kind, patient and professional.

Negative experience: I took my car here in July for an oil change and left with a quote for almost $1,000 of repair work. Here is the services breakdown of said quote: - Replace the valve cover gasket that’s causing an oil leak: took the car to multiple mechanics and a dealership, every one of them said my valve cover gasket was in perfectly fine condition and was not leaking. - CVT Transmission Fluid flush: my car doesn’t even have a CVT, just a standard automatic transmission. You can’t do a CVT fluid flush on a car that doesn’t have a CVT, plain and simple. - Coolant flush: only thing here the dealership agreed that the car needed and they quoted me $75 less than AAA did to do it. - Oil Change: They did the oil change, and 2800 miles later my low oil light comes on. Ok, not good. Take it to the dealer, they tell me “whoever did their last oil change (AAA) did not tighten the filter nor drain plug tight enough during the previous change, resulting in a leak from both locations.” So my car arguably left in worse condition that when I brought it there. In short, don’t let this place touch your car. The staff was nice, but nice can only go so far when they are trying to charge you hand over fist for problems that not just don’t need fixing, but outright don’t exist. Save yourself the trouble and go to a local mechanic, honestly your local dealership would probably be both easier to deal with and cheaper.

Fantastic experience: These guys, especially Terry, went above and beyond to help me out when my tire blew out. I had no other means of transportation, and they stayed late to put tires on my car. They are all very nice and knowledgeable. I highly recommend this AAA car shop.

Negative experience: Worst customer service ever. Slow or no response at all to messages and an overall lack of knowledge in general.

Fantastic experience: Great place to go get your car inspected. Then you get a car report to tell you others you can get done to your car.

Negative experience: Zero stars please take your car elsewhere!! I waited a while to post this but here we go ! PLEASE READ before going there with your vehicle!! My car was having trouble with the battery. I took it to this location to have the battery changed. I also got my rear drums cleaned while I was at it however, the only service performed was the rear drum cleaning. My battery was not replaced although I paid $200 for a new battery. The very next day, again, my car wouldn’t start. Took a look under my hood to discover that a new battery had not been installed and the location manager Garrett admitted that my battery was not changed. In the process of taking my car back to have the battery actually replaced, I began having other issues that didn’t occur prior to service at this location. I am now having to shell out thousands of dollars to fix problems I didn’t have before taking my car here. They are dishonest and tried to take advantage of me. They tried to tell me that my check engine light was on prior to service, that was not true. They tried to make it seem like one big coincidence. Do not trust!!

Fantastic experience: Needed a passport photo and AAA provide one for free with membership. They did not require an appointment and took care of me as soon as I walked in.

Fantastic experience: Carol is a great travel agent at AAA RTP!

Positive experience: I give 5 stars to the agent who helped me in person off HWY 55. But of note, when you call the local number and no one picks up the phone, the phone rolls over to another location it could be in South Carolina. If the person answering the phone at the other location doesn't tell you where they are you might assume that you need to go to the office you originally phoned. Don't be fooled. I nearly was. Glad I didn't go to the South square location which was actually closed.

Positive experience: Travel consultants do not return calls. Twice I had to talk to someone in another store.

Positive experience: Was very helpful and update the address and vehicles

Negative experience: Out of international driving permits. Why are you open for business then?

Fantastic experience: Very friendly and Appt started right on time. In and out. Thanks AAA

Fantastic experience: Great service, always willing to work with the customer and get the car ready asap.

Fantastic experience: Prompt service... Great, knowledgeable travel agent (Carol). She's one of two or three at this location that will work to put your trip together.

Negative experience: They didn’t diagnose my car correctly and did work that didn’t get my car working. I had it towed to a dealership who diagnosed the correct issue and covered it under warranty of a known issue. If the issue is more complex that a battery, flat tire or simple repair I would not have them do the work.

Positive experience: Error in diagnostic, had to have jeep towed to dealership. I will still use AAA for maintenance and repairs.

Negative experience: manager garrett LIAR NEED TO BE REPLACED gia&her SERVICE‍NEED2 BE REPLACED LIED ABOUT MY BATTERY YEAR TOLD ME I NEED A ALTERNATOR amber NEED TO BE REPLACED AFTER THEY BROKE MY PULLEY she DEMANDED I PAY SAYING HOW we KNOW YOU DIDN'T BRING MY CAR THERE WITH THE PULLEY BROKE LIARVERY INSULTING they all HAVE POOR CUSTOMER SERVICE&SCAMMERS CHARGED ME FOR SOMETHING I DID NOT EVEN NEED MADE MY MENTAL AND PHYSICAL ARISE AND TRIED TO BREAK MY POCKETS ETC NEGATIVE ☹️

Fantastic experience: I've been to this location more than I care to but I always get really good service from everyone there, it's quick and I feel it's honest. Garrett is the best, every time I go he's been very helpful, professional, and sincere.

Fantastic experience: Each step of my brake replacement process was very through. Every person that helped me in the store and in the shop helped make the repair process very comprehensive. Special thanks to Joshua! The Digital Vehicle Inspection sent to my phone provided an extra layer of transparency that helped me feel confident in following through with the services needed.

Fantastic experience: Very pleasant experience. Employees were very attentive. Will recommend to others.

Negative experience: No one care about customer arrival until ask someone in the counter., after asking also put me waited until unplanned customer took service. The lady took me to the vehicle and explained service needed. After discussing for same day delivery after 3 day no one called me back about vehicle and went there personally to get vehicle addressed., They did not delivered to the promised time., I missed two business appointments due to the delay of car. Customer service is not customer focused. Thank you Srini

Fantastic experience: Great customer service in car care center with Gia and Javier. They were honest and didn't try to sell me things I didn't need. Disappointed that no one was in the travel department, I'll book elsewhere. But will return to car care center.

Fantastic experience: They were extremely nice and helpful! Will absolutely be going back to this location!

Negative experience: Management is not customer service focused and poorly trained. I have been going to this location for years and today is the last day. It doesn’t benefit the company to not provide customer satisfaction and make corrective actions going forward on how discounts are applied. They are inconsistent with their policies and the assistant manager Garrett Moon is rude and is not focused on all aspects of customer service. Do yourself a favor and skip this location.

Negative experience: would not use them again. came in a few months ago for $60 oil/tire pkg. would not have know they didn’t rotate tires if i hadn’t asked, so had to wait another 30mins. then added almost $20 to bill for misc “fees”.

Negative experience: AAA has been very disappointing. They are basically robbing people. Beware - they will super overcharge you for simplest of repair and also try to sell you bunch of unnecessary repairs. Save your money! Take your car to some honest mechanic. I had my car towed to AAA because my gear was shifter was not working. It's a minor problem since there is nothing wrong with the transmission or the engine. All it needed was a bushing replaced. A day later they called me and confirm everything was fine and it just needed a new bushing. At the same time, they recommended a bunch of work (belts, engine air filter, gaskets, headlight restoration, brake pad and rotors, steering fluids and break fluids). Total would be around $2,200. Then he said, they at least recommend the bushing, engine belt, headlight restoration gasket and would cost $1700. He was set on selling the headlight restoration package. When I asked what will be the cost if he only replaced the bushing? He said, around $700!!! Then he went on saying "I am not even charging for the part since I have it in store." Well, I know the bushing costs only $3. I told him not to do any work and I will just pick up my car. He said it will be $156 for the diagnosis they performed! So, I paid $156 and drove my car out of there! I called a local auto shop, and they said the bushing costs $3 and with labor it will be $125. You can even DYI it if for $3 total expense you are handy with a screwdriver. I used to get my oil change and other small work done at AAA but I will NEVER return again. I will even cancel my membership at this point.

Fantastic experience: The staff at this branch was really outstanding. They were really good at changing their plans for my car's servicing based on what I needed and what I had done previously (this was my first time at this site). I trusted them. The price of service was very reasonable. They were also super nice! I will definitely be going here again.

Fantastic experience: Eddie was efficient in providing assistance. He was swift and certain. Very professional.

Fantastic experience: Staff are friendly, the lobby is nice and clean, the technicians are knowledgeable. I trust this location!

Positive experience: Staff is very friendly and non patronizing but they try to sell more than my dealer does. It's nice how the quote breakdowns all the costs but a $500 job ended up being a $4k quote with extra labor fees and unnecessary services. It was more expensive than the dealer

Fantastic experience: All employees were friendly & professional, esp. Gia & Garrett & bow tie man whose name I didn't get & the mechanic. Never felt like I was getting ripped off bec I am a woman. The very detailed exam & review of all the results put my mind at ease that the work they suggested was necessary. As a woman, this is the 1st time I didn't worry about getting ripped off. I will be a return customer. I highly recommend this establishment.

Negative experience: A complete and total scam. They will misdiagnose you, overcharge you, and then disappear once you actually get a real mechanic to fix it. I couldn’t recommend this chop shop any less.

Fantastic experience: I absolutely love this AAA! I called this morning because I mistakenly thought this AAA was Firestone. My experience at Firestone was Awful and I hate that I compared AAA to them! I have been a member at AAA for years and they have never let me down. The Manager at this location is Awesome! Trust me You won’t be disappointed

Negative experience: I had really worse experience at AAA with Gia. We went to stop by at AAA to renew our membership. Gia asked us, what can we help you. We told her, that we need to renew our membership. Then she asked, about us car. We told her, that car engine gives a problem sometimes and a/c. She want us to drop it off the next morning. We did. They take a took it and called us, that this need to be done, before you drive far with this car. We said ok, please fix what needs to be. They did. After 3 days car start doing the same this. My a/c was working before ok, now give does not work at all. They changed us $1200.00 to fix some minor things. But, my car is doing the same thing, what was before. They did only only change for $1200.00. Please be aware from AAA or do not go to GIa at all. Worse service ever had in life.

Fantastic experience: AAA personnel are well qualified and thorough in whatever work they have done for all of our vehicles.

Fantastic experience: As always Top Service! Nick was quick and gave great service. From the greeting to the service I was totally satisfied.

Positive experience: Friendly staff, and they do a thorough inspection and good service.

Fantastic experience: I spotted this facility as I was on my way home. I had recently moved to Durham and transferring my AAA membership had been on my to do list. On stepping inside I was greeted by the service manager. Upon explaining my need, he directed me to Carole. She set me up with the appropriate membership plan, dropped my wife's membership (she no longer drives), furnished a temporary membership card, and told me how to cancel my old club membership and get a refund. An efficient process and pleasant.

Negative experience: Very courteous. Simple problem to fix. Labor charge was excessive for work performed.

Negative experience: Don't go here if you believe in freedom from stupid mask rules. Especially when they lie to you and tell you that it's the law that you have to wear a mask. I know, safety of employees, etc., But guess what you've lost my business, especially when I'm old with comorbidities and some young stud is telling me to wear a mask.....

Negative experience: The cops were called on me by an employee for simply waiting for a ride. I had my truck towed here, by a AAA tow truck funnily enough, and I was waiting for my wife to pick me up as they allow you to drop off your keys and vehicle after hours. It is 37 degrees right now and, seeing as they’re closed, I decided to wait in my truck. I had the cab light and my headlights on so as not to look “suspicious.” I even had my truck running for a bit with the heat on. Lo and behold, a cop car circles the area with lights flashing right after my wife arrives to pick me up. I asked the cop, nice guy by the way, if I had done anything wrong and he informs me that an employee called them because I was there. No one ever approached me to ask why I was there. No one saw a giant tow truck drop my vehicle off, nor me conversing with a AAA tow truck driver. However, it’s apparently fine to call the cops without any context. A small part of me understands. You’re worried about trouble and call the cops, as one should. However, when said person isn’t causing any problems and you have a drop-off service, why is the only option to call the cops? Did no one foresee people needing to wait for rides after having unexpected vehicle malfunctions? Especially when temperatures are less than ideal? I haven’t even spoken to anyone yet and I already wish I had my vehicle towed elsewhere.

Fantastic experience: I just wanted to give a huge special shout out to Gia !!! I called this morning looking into a membership/immediate assistance because my car wouldn’t start. Unfortunately I wasn’t able to start a membership today, but she stayed on the phone with me, asked me questions about what was wrong, and even went as far as Googled how to get in my car. She was literally a Godsend this morning! She went above and beyond to assist me, without me being a AAA member and knowing I was unable to complete a membership. The world needs more people like Gia! You can tell she’s in customer service because she likes to help people. Thank you so much again <3

Fantastic experience: The service was very good, car runs better but the service took longer than I thought.

Fantastic experience: Inspection. Technician/mechanic Javier has taken care of my car for years. He appears to be an excellent mechanic, thorough, knowledgeable, and efficient. Will continue to recommend his services.

Fantastic experience: Very prompt and professional service. They were able to fit me in same day and change out my battery within a couple hours. Highly recommend!

Fantastic experience: excellent service. The service writer was very polite and conscientious. After the initial engine analysis, he looked up my vehicles repair history so as to comment on the usefulness of the service recommendations.

Fantastic experience: Excellent service with high integrity- always value minded. Not the cheapest labor rate but completely worth the cost for the quality of work and the honesty of the mechanic's recommendations.

Positive experience: With the exception of the expected upselling, they always do a good job. Expect a wait, with or without an appointment.

Fantastic experience: Did everything they could to get an elderly friend's car inspected, they fit her in, did needed repairs and attempted to pass the car. But the car has set still too long. They advised to drive it a good 50 miles and it should be suitable for inspection. Hats off to GIA that was so complimentary Nd helped us !

Fantastic experience: They fit my car in at very short notice and completed the repair promptly after providing a thorough report of their evaluation, including photos. The agent who helped me, Gina, was personable and professional.

Fantastic experience: Good place with honst advice for your car needsa. Gia is professional and rovides great customer service. She keeps you updated on progress of repairs.

Positive experience: Charge me for a service that was just done a 1100 miles ago wasn't time for that service again

Fantastic experience: Very friendly and courteous staff; made us feel welcome; repairs done on time as promised

Fantastic experience: My customer care representative Gia was fabulous! She was knowledgable and attentive to helping me prioritize the work that needed to be completed to get my car back on the road. I look forward to bringing my car back for future work.

Fantastic experience: This is an awesome car repair shop. Dusty and Dan went above and beyond to support me with an urgent car issue. They are my new go to car repair shop. Give them a try you will be satisfied. They were extremely professional and helped me manage a complex car issue.

Fantastic experience: Gia was very helpful and knowledgeable. She kept me advised by phone of what repairs were, and were not, needed and what they would cost.

Negative experience: When calling over the phone, I was given an estimate on price and time of 1hr. I was told the part needed would be ordered and delivered in time for my appointment. However, once I arrived and the employee I spoke to on the phone saw I was black, their entire demeanor changed. I was then asked if they could hold my car overnight and told me the time estimate over the phone did not matter. After explaining that I would not be able to leave my car, the service was only extended to an additional 30mins. I chose to wait and asked if the time estimate changes, please notify me. After an hour and half later, I asked for an update on the completion. I was then talked down to by the same person I have been speaking to all day. The time estimate was again extended to a vague “few hours or so” response. Then, I was told they did not even have the part they needed to complete the service. My car is sitting on a lift 2hrs later with no work done. I will NEVER give these people my business again. I am convinced my race is the only reason for the level of poor professionalism and blatant disrespect from this location. I do NOT recommend for people of color. The person that “helped” we was Gia Graniela. NOT AT ALL customer friendly or respectful to me once face to face. COMPLETELY different over the phone.

Negative experience: Went in for a state inspection as I had the year before. I thought I could trust AAA since I have been a member for years, however this time I was completely up charged. I don’t know much about cars but still believed they were not like other places that take advantage of people- I was wrong. I at least knew not to take their “advisor suggestion” about wiper blade replacement (had just been done) at exorbitant cost. When I later went to pay and tell them I would not be coming back because of my mistrust of their “advisors” they argued with me that it was my fault. They did nothing to make amends for their clear “poor advice” of what maintenance was actually needed. They lost a customer forever. I hope more people read this and will not be fooled as I was. Fool me once shame on you Triple AAA.

Fantastic experience: The battery wouldn't start and was under warranty - the battery was replaced.

Fantastic experience: They took care of me and very fast too #hiyenaz #aplaceforplates

Negative experience: If I could give this review ZERO STARS I would. My daughter was driving. Very upset that we requested a tow truck & they sent a service truck. The tech said she needed a new alternator & then jump started the car. He then told my daughter she could drive it home. I called him right back & shared with him that I was concerned that the car would turn off on her while she was driving & that's exactly what happened. When the car stopped working WHILE SHE WAS DRIVING, the tech was still in the area & came back & jumped the car that was sitting in the middle of the road. Then he had my daughter drive into a plaza across from where the car died & he called a tow truck then. I am extremely disappointed & upset that this is how AAA decided to handle me requesting a tow truck.

Fantastic experience: New management is on top of ALL things CUSTOMER... And as long as that quality stands the test of time, so will my commitment to their brand.

Fantastic experience: Always excellent service! They are quick but thorough. They take pictures and always keep me informed of anything that needs attention.

Fantastic experience: I absolutely love AAA RTP Durham! They are and have The Best ASE certified service technicians! I always have seen that over the years in the proof of the quality of the vehicle repairs they have done in each of my vehicles . I have ALWAYS been satisfied with their level of performance. They have always exceeded my expectations, every time. I trust them completely and that means a lot!

Fantastic experience: Very personable. Quick service. Helps me understand what and why things were performed on my car.

Fantastic experience: Gia is friendly and great at her job and took the time to run down what they looked over on my vehicle. In addition I was texted, emailed and given a paper copy (with photos) of how things looked and what I should consider taking care of to maintain my car for the future. All in less than an hour.

Fantastic experience: I had a great experience at AAA Research Triangle thanks to Gia G. From the moment I arrived, Gia was kind, professional and exceptionally caring. She helped me understand my car service needs and gave me an opportunity to balance and compare costs with necessity. I am so grateful for her patience and willingness to help. I will definitely return to AAA Research Triangle and will be sure to ask for Gia by name.

Negative experience: I would like to say that this is an error. My issue was with the call center and not this physical location.

Negative experience: Car was damaged due to tow truck driver and fighting with them for repairs