AAA Rockland

Fantastic experience: No line, no waiting. Great customer service

Fantastic experience: Saves a lot of time, rather than going to the RMV! I think you have to be a AAA member to utilize the services

Fantastic experience: Extremely friendly and helpful.

Fantastic experience: Quick, friendly service!

Fantastic experience: Fast, efficient and pleasant employees! Great location too!

Positive experience: Bri is an amazing person. I wont be going back based on one of the managers rude behavior.

Fantastic experience: Friendly, patient and knowledgeable service: thank you so much, Cheryl!!!

Negative experience: They left me to die on the side of the road. I called a total of 8 times and was made to wait 4 hours for a tow truck that never came. The ETA kept getting pushed back and I was stranded. I never felt so unsafe and abandoned. Do NOT use AAA!

Fantastic experience: Great service. Cheryl was very helpful.

Negative experience: Called about renting a car in the state of Washington for my son and his wife to drive to Massachusetts. Gentlemen was very curt and not helpful at all. Stared car rental companies rules, not ours. Lousy interaction, won’t call rockland at all anymore!

Fantastic experience: Helpful knowledgeable staff!

Fantastic experience: Renewing my license was a breeze. Friendly people made this a pleasant experience. Goodbye RMV.

Fantastic experience: The call center is smooth and get to each customer but not rushed thanks

Fantastic experience: Very happy with the service.

Positive experience: RMV services AAA is quick and easy. Got new Federal ID

Fantastic experience: Excellent experience getting our passports and IDPs. Wonderful team there.

Fantastic experience: Excellent and speedy customer service. International drivers license was done in 10 min. Photo was done there just need bring your us license. Fee was 20$ waived since im premier.

Fantastic experience: Very helpful employees. They get the job done very professionally.

Fantastic experience: Rmv assistance are worth the membership

Fantastic experience: Best perk of membership is registry services....keeps u away from the RMV....and even without an appointment...the wait times were not bad...I suggest if you are a member of the New Year's eve conception club...(14% higher birthrate in September) that you do not procrastinate..As appointments are tough to get in September compared to wat I've heard from members born in other months.....no secret my parents were throwing or going to a new years eve party back in the 70s early 80s....

Fantastic experience: My experience was really excellent. The staff was helpful and efficient, I thought it would be a stressful process and they made it stress free. If there were 10 stars for review that would be my vote.

Negative experience: Had to wait an hour and a half

Fantastic experience: Very quick service and they got me back as a member and I let my membership lapse and I appreciate that

Fantastic experience: The two people that I dealt with were extremely helpful and courteous. Jenn explained the credit card options and Katie was very pleasant when she took a photo for my license. Very nice people.

Fantastic experience: License renewal to Real ID. In and out 20 minutes. Very nice people.

Fantastic experience: Went in for a RealID appointment. Kerry was fantastic. I had all my paperwork ready to go and from the time I walked in until the time I left only 10 minutes elapsed! Painless license renewal process. Worth the trip here!

Positive experience: Fast service, no wait for passport pics

Fantastic experience: Outstanding... Danito...she was great

Fantastic experience: Great experience . There were 6-8 in line ahead of me but things moved along very fast, workers were courteous and helpful .

Negative experience: Lost over one hundred dollars replacing my wheelock key because their driver who changed my tire on the highway walked off with mine. Been dealing with this for months. I called multiple times explained my situation a woman gave me her email said email her and triple a would reimburse me. The email didn't exist and wasn't valid! Over one hundred dollars down because since the store didn't have a key they had to break the locks. Then replace them. Dishonest

Positive experience: Super busy like any other place, but w/o all the negativity like with the RMV. Customer service is important. This place gets it.

Fantastic experience: Great assistance, really speedy service.

Positive experience: Wait time was long and was not able to get my license

Fantastic experience: Everyone I interacted with there was so nice, so friendly, so patient.

Fantastic experience: Went for trip tic and for someone to look for different Insurance prices.

Fantastic experience: Very clean office. So much easier than RMV. Staff helpful.

Fantastic experience: I called and told them I had to change some bank information and switch accounts around person was very nice and courteous to my needs I will recommend them 100% and will keep them as long as I have a car ect thank you for being there for me god bless you and your families

Fantastic experience: They were wonderful!! Great service, very nice and friendly.

Negative experience: Absolutely NO registry appointments available for the foreseeable future and license expires in a month.

Fantastic experience: I walked in and was taken care of very quickly. Great employees very friendly and helpful

Negative experience: I am totally fed up. A trip that I had signed up for, paid the down payment AND insurance last October! The trip was canceled by AAA and I am STILL waiting for my refund--as are all the people at Linden Ponds in Hingham who signed up for the trip! What lousy service! I have been a member of AAA for over 20 yrs!!

Fantastic experience: Tried to schedule an appointment with AAA online to get a real ID license. Typing at the speed of a glacier I failed for weeks. I finally called and they very kindly let me do a "walk in" between 10am and 2pm. Everyone there was so nice and I got my license!! AAA in Rockland ROCKS!!

Negative experience: I NEED AN APPT TO RENEW MY LICENSE IMPOSSIBLE FEEDBACK

Negative experience: They can't be bothered to answer the phone.

Fantastic experience: Went in for license renewal, had all necessary paperwork and appointment, was in and out in 20 minutes.

Fantastic experience: Being a AAA member is GREAT!! Everyone was GREAT and my husband was able to renew his license in 1/4 the time it would have taken at the register because you make an appointment!!!

Fantastic experience: Paid RMV registration and got the new Federally Sanctioned driver's licence all at one stop.

Fantastic experience: Very easy and we'll organized process

Fantastic experience: I recently had an appointment to get the Real ID. The staff of the Rockland office were very helpful and I was to get my Real ID in a half an hour. My best experience dealing with the registry!

Fantastic experience: Terrific location & staff. We used the RMV aspect.

Fantastic experience: I did my Real ID license renewal online and brought all of the pertinent documents with me to my RMV appointment at AAA in Rockland . Things could not have gone smoother. What a difference from going to the RMV. Great experience.

Fantastic experience: Super fast and very professional

Fantastic experience: Knowledgeable, friendly and service was quick and easy.

Fantastic experience: Did the useless RMV's job , painlessly

Fantastic experience: Great place! AAA IS THE BEST!

Fantastic experience: Great customer service, was very efficient and quick in and out!

Fantastic experience: Better service than the State RMV has ever provided

Fantastic experience: I went to New Bedford not Rockland, because it was the closest appt. It was organized and efficient

Negative experience: the rolled eyes when asking a question -- the filthy eye exam station covered in sweat and snot likely -- the greeting which was more like a drill and not a welcome but accusatory -- approached on line where sign indicated one should stand -- greeted by an employee stating "why are YOU here" identified as there for MA ID response was "do YOU have an appointment..." answered Yes -- and she turns away -- watched others being greeted the same way -- you identify your reason for being there and the employee never gives acknowledgement just turns away -- NO WELCOME -- then you wait no problem -- then you are called from afar and need to figure out who called your name -- no problem -- then you get there and it feels like you failed -- where are your documents -- I gave them to the other employee and she returned them to me -- they are in my folder -- she never said to then give them to you -- just took my AAA card and gave me back my documents -- so I put them in my folder -- told to get them out again -- apologize was not told that while I was waiting I should hold them ready to present AGAIN never told -- response was "Well there are alot of people working positions they don't normally hold" but no eye contact from the guy -- then treated like an idiot when he spoke never giving eye contact and I requested he repeat the question -- this entire "shoddy" unwelcoming and dismissive and critical experience was topped off when asked to put my chin and push my face into the eye exam that was filthy -- I stepped back and made sure that is what he wanted me to to put my chin on that contraption and I wanted to make sure I did it right -- that was when he paused a long pause and rolled his eyes on me and said "put your chin on the plate...." I felt horrible leaving the Rockland AAA -- and the treatment to the customers was really bottom rung lousy; no customer service -- horrible

Fantastic experience: If you don't have AAA, Get it we do all our Business with them credit card renew our license and we just updated our passport photo

Positive experience: Got my real i.d. alot faster than the registry . You have to schedule it

Negative experience: Went today to get my Licensed renewed. got there when they opened. 3 people including myself with 5 counters open. after pleading my case with ZERO help i left. 2 counters still open. next appointment was 2 weeks out. Booked at the RMV for next week. Worst Customer service and attitudes!!! would give it no stars if i could.

Positive experience: AAA employees are always very helpful and pleasant.

Fantastic experience: Excellent service. I highly recommend it!

Fantastic experience: Efficient and friendly place for your RMV transactions.

Fantastic experience: All staff are super helpful and friendly, especially Katie she was all around the place to help me with renewing my Id.

Fantastic experience: I had a wonderful experience at Rockland AAA. Everyone I had to do business with were friendly and helpful. Explain everything so well that I really didn't have any questions. I live about 40 minutes away from Rockland but if I had to do business at AAA again I would definitely make a trip. Thank you everyone at the Rockland AAA for great service and kindness. Special thank you to Caitlin. Brenda

Fantastic experience: Shawn was so helpful in all my needs and questions I had I give him 5 stars for his work and I will go back there to see him for my AAA needs

Positive experience: Loved it they were so helpful

Fantastic experience: My husband had an appointment to renew his license. Very pleasant people..He was in and out in no time. Very efficient!!

Fantastic experience: How did I not know that, as a AAA member, I could go here instead of the RMV?? SOOOOO much better! Made an appointment in advance, was in and out in 30 minutes. Great service!

Fantastic experience: They were knowledgeable, efficient and courteous.

Fantastic experience: Very good service. I did not have to wait all day.

Fantastic experience: Always helpful. Avoid the DMV and go to AAA

Fantastic experience: RealID. Made appointment for license renewal (RealID) online. Staff was attentive and professional. They took time to explain requirements (had abstract Birth Certificate) which is not acceptable. They honored my appointment later in the day while I got new copy from City Hall.

Fantastic experience: I want to thank the staff at the Rockland AAA for all thier help. Everything was done in a reasonable amount of time.

Fantastic experience: Best please they answer all my questions and help me figure out my license! Great people!

Fantastic experience: Erica Aruja of Mag towing was excellent. As an older cripple I needed help which he gave me in his long distance haul. He is courteous, professional and a gentleman. He thoroughly checked the vehicle to insure safety and all the parts were there as expected. This is why I chose AAA. thouroucheckrd

Positive experience: Ok not special not bad just okay. Customer service was helpful nothing special.

Fantastic experience: The agent was very knowledgeable and helpful.

Fantastic experience: Location manager provided notary service for me as Location was preparing to close. Quick, efficient and friendly manager and staff. Always clean and neat.

Fantastic experience: Absolutely surprised. Friendly, efficiently and all with a smile. Never visiting rmv again.

Fantastic experience: My husband made an appointment to renew his license. They were friendly and super quick, we were in and out in less than a 1/2 hour. AAA membership is sure worth the price of not going into the RMV.

Negative experience: Needed travel information about going overseas and needed human advice. Not available except by phone.

Fantastic experience: At the time I was there, only 4 people were waiting, so renewing a registration was a snap.

Fantastic experience: Good service girls are great

Fantastic experience: I've been to this location plenty of times. Always friendly staff and quick service.

Fantastic experience: People very friendly...fast renewal of license. Even liked pic. Thank you

Fantastic experience: My appointment was right on time and I got in and out fast.

Fantastic experience: Great service. I had to go in to get some paperwork notarized. Thank you.

Fantastic experience: I wish i can give more than 5 stars. They were extremely helpful and much quicker service than RMV.

Fantastic experience: My agent Sierra Davis is awesome! Top notch service. Quick, convenient and professional. Thank you AAA!!

Fantastic experience: The employees were very nice, and make u feel comfortable. The made my transaction go smoothly and fast?

Fantastic experience: Amazing as always. AAA insurance locations can do registry transactions! I have no idea why they don't promote that more. I had the same agent, for 20 years. Congratulations on your retirement! If you want national level coverage, and not have to punch in your customer ID# on an automated system....I can't recommend them enough.

Fantastic experience: Much easier thank going to the registry, make an appointment and done in no time.

Fantastic experience: Customer service was just fantastic, very, very polite.

Fantastic experience: Great service, got my real ID license done in 10 or 15 mins.

Negative experience: They said they couldn't help me I thought if you were a AAA member that a Family member that you live with are intiltaled to there services. I have been a AAA member for many years my mother is 88 I live with her she needed to get a MASS ID as her driver's license expired in 2019 I am moving her to Florida she needs a ID They said only the member is entitled to there services

Fantastic experience: Fast service for license ...friendly, helpful staff..quick and covid safe

Fantastic experience: Schedule was right on time took me little earlier