AAA Murrieta Insurance and Member Services

Negative experience: Called in today to cancel my auto insurance with AAA. Spoke with Dalia. Not impressed. Was short, cold, unfriendly. Sounded like she had a lot of additude. Not a good fit for AAA..

Negative experience: Christine who represents the DMV here was immediately rude to my husband today. I don't appreciate someone talking to my husband like that. Not only could she NOT answer a simple question with niceness she instead immediately jumped up out of her sear and had to go get her manager Jason to finish the transaction. Not smart. If you're going to work in customer service have a customer service attitude. "A can do attitude". If you're having a bad day don't come to work that day. If you're not good at customer service then go do another job. Manager, don't hire negative customer service reps It's not good for business. Came back to get help and she casually walked by me and left for lunch. ‍♀️‍♀️

Fantastic experience: I stood what I was asking. Provided and updated my location to help me find what I was looking up.

Negative experience: Do not do business with this company. I had AAA for a couple of years as they were the lowest for full coverage, their DMV services, and roadside. I went with a different insurance company, let my insurance with AAA lapse, which should have canceled my policy. Right? No way. They billed me for MONTHS and somehow sent it to collections??? I rarely check my credit score, but you can imagine my complete shock to see almost $600 in collections from AAA. When I contacted them about it they tried to play dumb, and transfer me from person to person, hoping I'd give up. They eventually handed me of to a gentleman that tried to tell me "you were insured for those months that we billed you. If you can prove you had insurance in between, we will remove it.." when I hadn't paid? What does me being insured with another company have to do with you? If I got into an accident while I was "still insured"(but hadn't paid) would y'all have paid for a new car? Luckily I disputed the collection on credit karma and had it removed after 2 WHOLE YEARS. Shady business. Disgusting practices. Check your credit and dispute any AAA charges.

Fantastic experience: I went to this office to transfer tittle and get my car registered from florida to california. I was second in the line she checked me in told me to have a seat someone will call. As soon as I set down she called me. The lady that help me was very nice and friendly I got my new license plate and sticker. I was pleasantly surprised. All this time I been going to DMV when I could have been going to AAA. I love my AAA after this and will make sure to renew my membership they have the best car insurance also!

Negative experience: Called 5 times and couldn't even get a quote for auto insurance. Transferred 4 times to AI and call cut off other time. Not sure if problem with their phone system or they don't want new business.

Negative experience: On line forever !! Where is the manager ?? !!! No one is helping

Fantastic experience: Victoria was super helpful and kind! She made everything quick, easy and enjoyable. Thanks Victoria!

Negative experience: The DMV Personal Was Not Pleasant Towards Me Nor Informative She's Was Zipping Through The Process I Had A Bill Of Sale Form Writing Down That The Car Was From A Friend And It Was Going To A Gift She Took The Form Away And Said I Didn't Need It Before I Put The Gift In The Box , Then She Got Form You Didn't Put Gift In The Box I Stated To Her You Said I Didn't Need It Then She Cop An attitude

Fantastic experience: It’s a little busy, but nothing like the DMV. Definitely a better atmosphere and faster service. Well worth the membership fee.

Negative experience: Being new to area, I had address to change and went into this office. The agent treated me rude, unkind, without any manners, talked to me with a condensending smart tone my entire visit. I called Supervisor Christine Mitchell 3 times to discuss me wanting to file complaint and she won't call me back. I have over 40 yrs premier membership and never experienced this treatment. Shame on you.

Fantastic experience: I went to renew my tags , it was quick and the staff is very professional and helpful.

Negative experience: This place sucks. 1 person doing DMV services while there's 17 other people trying to sell you insurance. No more convenient than DMV itself.

Fantastic experience: Quick and easy. People there are nice. Nothing like DMV. Love having insurance with a company I can trust.

Negative experience: Went there for the notary. They told me it would be 40 minutes. It’s been over an hour and I have been told the DMV people are the notaries. Another lady waiting was told notary customer are done by the DMV staff. Well the DMV line has renewed many times and I’m still sitting here. Very dissatisfied.

Negative experience: The staff here are very curt. It is an overwhelming stark difference from my experiences at other AAA office locations. When I lived in Riverside, they were just as busy if not more, and we're always polite and professional. Northern San Diego county was much better, I dont go in to this location anymore... More so because an employee approached my children while I was finishing up a transaction, the intent was to help settle them down, they offered them an activity to do just when I was saying it was time to go. Unfortunately yes my kid was upset and I had to deal with that stressful situation, and not the staff. (I was never approached or asked if it was okay to offer them the entertainment) because of that one time, it was enough for me to not want to go in to the location again. AAA as a company is great the staff here was not.

Fantastic experience: Very fast and friendly service. It's such a beautiful thing not to have to wait in line at the DMV forever.

Fantastic experience: Kristalynn McDonald is amazing!

Fantastic experience: Jason Bellamy went above and BEYOND! He helped my husband and I resolve a registration issue with DMV. These days people carry a dismissive mentality and really don’t care to go the extra mile to ensure their customers are happy. He made us feel cared for and truly guided us every step of the way. This type of customer service has become a rarity. Thank you so much for all your support and guidance Jason, you are truly amazing!!

Fantastic experience: Came to register an out of state car here in California. Originally they said they might not be able to help but they were able to and Luis did a great job. Quick and easy. 10/10 recommend!

Negative experience: Completely wasted an hour and half of my life here because the front desk person neglected to look at my paperwork thoroughly. I had my 2 kids with me also which we could've went and did something fun rather then be told to go to the DMV. Why even pay for this membership when they fail to help me 90% of the time. It's always "you need to go to the DMV".... anyways maybe everybody should just go to the DMV and figure about AAA being a better solution to waiting

Fantastic experience: Went here today to deal with a transfer of title, adding said vehicle to current insurance, paying late registration and transferring home owners insurance policy. We thought it would be a headache and a half, but the front desk was very kind and helpful with making sure that we had all of the correct paperwork and type of payment to have no hold ups. Then Shay was great it getting through all of the paperwork and advising us how to keep things at the same rates for what we need. I would recommend this office over others. We have always had a good experience here.

Negative experience: Went to buy San Diego zoo tickets. After a 45-minute wait, a nice lady called me back, and I waited 30 minutes she could not find her password she had another lady help me well, this is when I got mad AAA gives you like a $10 discount per ticket but then they charge you $8 in fees not worth go somewhere else.

Negative experience: I had a horrible experience with a representative. I was signing up for car insurance and was told there was a down payment. I paid it and signed documents. After two weeks on trying to reach out to my representative about a student discount I finally got a call. John said he needs one document signed before midnight or we will both be “dinged”. I said I have been trying to get ahold of you. He said he would apply the discount after I signed a document. I have texts stating he applied the discount. Weeks later i found out he did not. I messaged him and called him. He has not reached out. I finally got someone who was willing to help me (took less the five minutes). Very disappointed with John. Also the down payment was house insurance I paid and car insurance. I was told it was included. He is falsely stating information. I am not one to complain, but it took me weeks to get it figured out. I will not be coming back due to John Lopez

Positive experience: Only one person for DMV on a Saturday. Line was out the door. Ridiculous.

Negative experience: I get it with the volume of people who come in on Saturday for DMV registration service. Yes the line can be long and wait 30 minutes or more. I just felt that I received a friendier welcome, better and more professional costumer service at the actual DMV. I forgot they do not accept debit so I had to go out and get cash. The reception I got both times was dry and unsocialable. Both persons attitude was indifferent and not customer friendly. Just lacking professional customer service period. A smile or giving you a greeting would have made a difference. Their performance lends me to believe they are not happy with their position there. Or perhaps have no training.

Fantastic experience: Daniel Almonte Diaz was an exceptional Instructor! He’s very dedicated and has excellent work ethic. My son passed his behind the wheel at first attempt! Kudos to AAA Murrieta branch!

Negative experience: A person picked up the phone, said they were going to put me on hold for a quick second, and guess what, I'm still holding 9 min later.

Negative experience: Came for IDP, they told me they will call me by name. We waited over 30 minutes . 3 people who checked for category of Tarvel after us, were called and helped whitin 10 minutes. I asked why 3 people who checked in after us were called but not me ? Then they found out I was put down on the wrong category, waited another 15 minutes , so 45 minutes total of my time and never got called . Walked out. Won't even come to this branch of AAA . Very dissatisfied for wasting almost an hour of my time without getting helped. Thanks for nothing

Negative experience: Literally ruined my honeymoon. I booked a honeymoon to Costa Rica. A week before we were supposed to depart I was told that our departure date from Costa Rica was no longer available. And our non stop return flight turned into a 22 hour long nightmare. Triple A barely wanted to give us credit for the day we lost of vacation. No amount of relaxing is gonna get you past 22 hours of travel. We had a 2 hour trip from the resort to the airport. From there we had the way to the airport for an hour and then travel all the way to New York. The airline would not let us stay in New York for the night after having already traveled for approximately 12 hours. Then we had our lay over in New York. And another 8 hour flight to California. I can't believe we had the fight to get a vacation credit. I have suffered from severe back injuries in the past. This vacation made them much worse by sitting in these airline seats for multiple hours. My condition was exacerbated I will not fly jet blue again. And I will book my own vacations. I do much better research. There was never a non stop return flight available.

Negative experience: They are now getting 2 stars for the new stand in line instead of calling your name when ready, they were so convenient when you could sit and be in comfort until your turn, Now to pay for your registration you have to stand in a half hour line line the dmw, I thought we paid for a better experience, sad to see them go backwards..

Negative experience: I have been to a lot of different automobile clubs and this one is by far the worst. Slow and in organized. Very bad

Negative experience: The people are much much more friendly than the DMV trolls but we have regressed to DMV wait times here because it’s so busy. Long waits here drastically impacts what was formerly a major benefit of AAA membership in my opinion. This is based on multiple visits here not just 1 long wait

Fantastic experience: AAA Murrieta- A wealth of knowledge for DMV, Insurance and Travel. The support from AAA team members is always efficient and orderly. One of the perks of being a member is if you need help with D.M.V. STUFF they always help Linda Brenda is one of those member specialists that does a great job. Very glad to be a member. Thanks you

Negative experience: Expect to wait 2-3 hours for the most minor DMV transactions. This is the worst office I've ever been too. Extremely slow and on top of that they call people out of order. These are services I pay for AAA is a luxury so I expect exceptional services and they are not provided at this location.

Negative experience: Get here early or expect a 2 hour wait for a simple DMV transaction like paying for your registration. The lady at the desk could have took my payment and I would have been done. But no, she went through looking up all my info and then said take a seat stating "It's a 2 hour wait". This is after arriving 15 minutes after they opened. Could have gotten it done faster by going to the DMV. Limited seating with customers standing around having to lean on the walls because there no place to sit. No direction of where you go when you first enter. What line is for what? Ask the person who just walked in behind you they are just as lost as you are. I thought think was suppose to be better then a DMV trip but its not! Hit the door at opening and maybe spend an hour or so. Or just make a appointment with your closest DMV. The DMV is definitely more organised!!

Negative experience: Wasted my time, got checked in to just pay my registration..I was told to be seated, waited almost 40 minutes, 10 people behind me in line got their call first. I left and went to Corona AAA...their service is night and day!! Got done in 5 minutes!!

Negative experience: If you are like me and use AAA for only DMV services just save your money in this area and go to the DMV. Both years since moving here at least a 35 min wait when I went. I can at least time the slow moments at the DMV in their site. Most cell phones and credit cards offer road side assistance so what does AAA really do for you?

Negative experience: This Murietta location is horrible...Long wait times...Bad management or short staffed or both...Will never return to this location..

Negative experience: I believe AAA travel is a scam. I was promised much and paid in full for an international trip. When I got there I didn't get what was promised. I had to come up with thousands of dollars just to get home after paying AAA in full. AAA said they couldn't help even give an emergency number rude people answer and say it's not there problem.

Negative experience: Slowest AAA office ever! I have been to over 10 different locations and this one by far is the slowest. You are better off going to the one in Temecula, they seem more efficient and friendlier anyways! Over an hour wait with less than a handful of people that were here before me.

Negative experience: Went to get a website generated copy of my membership for a 8% discount on my auto insurance. Agent Mark Zapata knew nothing of this discount. Told me to photo copy my membership card. Told him that won't do. Insisted we're unable to print anything. Finally went to another employee who assured him I was right. Comes and tells me it's my LUCKY DAY no I'm sorry or now I know. I suggested maybe the employees get together before work so they all know. Nahh we don't do that . Told him AAA has a great reputation. Didn't matter. Gave him every opportunity to be cordial but he was rude and condescending. Also told him I was retired and he said obviously that's why you've been here 3 weeks in a row.

Positive experience: The tall , big chested , French tips with one nail broken and a band aid was extremely rude. Her customer service skills are awful. Pointing out the obvious about needing our insurance card . Then gave her the insurance card and said it wasn't current. Then asked if we had insurance through them and when we said yes . She told us to wait for an agent and come back to me. Funny how her coworkers verified that she didn't know what she was doing. Three stars because everyone else around her was nice with a great attitude and knew what customer service was.

Negative experience: Rude staff!! This is a rich area and the staff are pretty rude if you don't look like a well off person! The only payments they take are the rich white people kind.... Mastercard and visa credit cards, thats it....

Negative experience: This AAA location is a complete joke. Incompetence at it's finest. Rude employees. Over heard an employee talk negatively about a customer that had just left the location.

Negative experience: The value proposition for this is super low. Wait times for DMV services are now the same as the DMV...

Fantastic experience: Not much to say it was pretty bad and I was in and out of there in about 10 minutes very friendly that's why I use AAA

Positive experience: Because of their policies I felt they Were a waste of my time partly

Positive experience: The wait time is still better than DMV

Fantastic experience: Great service and alot of helpful information and tips.

Fantastic experience: Always helpful. Line moved quickly. Best dmv alternative

Fantastic experience: Waiting isn't fun because of Covid spacing and limited seating. The staff was amazing very attentive, friendly. Worth the wait

Fantastic experience: Good, quick service, very professional.

Negative experience: They are not checking their paperwork on DMV Tags

Fantastic experience: Quick easy and friendly staff didnt think i could go there to get tags but i did much faster than dmv

Fantastic experience: Never had a bad experience and my family and I have been using this location for years.

Fantastic experience: Great customer service, quick service also well organized.

Fantastic experience: The best experience I have ever had at a triple aaa office the lady at the counter was fantastic and deserves a triple aaa award on customer service she is a five star employee for sure thank you very much

Positive experience: The representatives were friendly and helpful. No complaints there. I paid for the registration on two vehicles. Got the paperwork and I thought both stickers. I got home and realized one of the stickers was missing. The plastic piece it was supposed to be in was open on one end so it must've fallen out from my walk to the car. I drove back and looked in the parking lot with no luck. I'm going to have to pay 30 dollars for a replacement sticker.

Fantastic experience: Everything was done quickly in this office. Wasted several hours at DMV without accomplishing anything!

Fantastic experience: Great experience w/: *INSTANT SERVICES ONLINE* Never even had to c anyone @ all. Also the price is very competitive. Good job AAA

Negative experience: Talked with Erica. Very rude. Hung up on me twice. At one point as I'm talking she told me to calm down. I was requesting paperwork faxed to my loan company. How excited could I be? Very unprofessional.

Fantastic experience: Extremely convenient. Everyone at this location is very friendly and helpful. Definitely going back to get future documents notarized.

Fantastic experience: Great place to go very helpful

Fantastic experience: Best place to go for anything needed on your registration, tags, insurance, new registration on vehicles could not be happier for all the best help I received today Miss Maria your amazing for everything your did for me today really appreciate you and the lovely team. Got my new registration and identify theft protection in less than 20 minutes from walk in to finished. Sincerely Raymond Cordoba

Positive experience: Always significantly better than going to the DMV.

Fantastic experience: Above excellent customer service protection for covid was an excellent experience.

Fantastic experience: Fast service, friendly people, good experience

Negative experience: We lost almost everything we own and our entire house was damaged in a fire 4 months ago. AAA has fought us every single day and at every turn to repair our home and replace our contents. As if today is the rebuilding has not even begun. We've been at a stand still for weeks. Our adjuster is condensing, rude and unresponsive to our communications. His supervisor has been of no help whatsoever. Her supervisor has yet to get involved or help in any way. We are literally at the end of our rope!! The minute this claim is complete, we'll be looking for insurance elsewhere. We'll be telling everyone we know what a nightmare this has been. If you are looking for insurance... Please learn from our mistakes and go anywhere but AAA!!!

Fantastic experience: Great people, dealt with 3 employees today and all very kind and very helpful! Bravo to the workers

Fantastic experience: They provided all the things i needed while my vehicle was being repaired due to accident

Fantastic experience: So organized and pleasant. Actually enjoyed the experience. Very helpful staff.

Fantastic experience: Great customer service. Speedy service. Very helpful.

Fantastic experience: It was a line when i arrived. But moved very quickly. Staff assisted and checked me in awhile waiting. Once inside quick service and great customer service.

Fantastic experience: AAA does it all. I haven't gone to the DMV offices in years. Travel, insurance and auto renewal services. And you will wait about 35 minutes for service. Oh and roadside service like no other. Definitely 5 ⭐

Negative experience: For the first time ever I received horrible customer service from Susan at the Murrieta office. I could tell from the get go she was either having a bad day or she’s just a bitter angry person. She was rude and should NOT be working in customer service. Everyone else there were great.

Fantastic experience: GOT IN OUT IN MINUTE'S FOR 2 REGISTRATIONS. AWESOME STAFF

Negative experience: Employee I believe his name is JJ from the Temecula Office was very rude and not professional at all !! I m very mad and disappointed to have been treated like that!!

Fantastic experience: Christmas Day and the service was super fast & impeccable. Thanks guys

Fantastic experience: Awesome! Courteous, professional and timely; depending on what service you need. Some lines are longer than others.

Fantastic experience: They're awesome excellent customer service

Fantastic experience: Quick in and out. Got my passport photos and some travel guides to help plan my next getaway vacation.

Fantastic experience: Thank you for your time and help. I did get it taken care of. Be safe.

Fantastic experience: 58 year member, great service in store and emergency road.

Negative experience: I CALLED MY LOCAL AAA TO ASK A FEW QUESTIONS OF AN AGENT. AFTER 5 MINUTES OF FRUSTRATING COMPUTER QUERIES I FINALLY JUST GAVE UP. WHY CAN YOU NOT GET A REAL PERSON ON THE PHONE? SORRY NOT HAPPY!

Fantastic experience: As Always AAA personnel were AMAZING, Personal, Helpful, and preformed their duties beyond their pay grade. The office had the 6 feet distance markers, the barriers to indicate wintering and exiting the building, " MASK REQUIRED AFTER THIS POINT" OK OK So there was a Senior Gentleman Blocking the Exit when I was preparing to exit, I POLITELY asked him to take 3 steps to his right so I could exit, HE HAD A MASK ON.... I noticed that AAA had taken down the reading material that the public would use to occupy themselves while wating, oh yes and they also had the barriers up to enter the building if there was a lot of people. All in all I'm satisfied with my visit as I have been in the pass. Having that DMV options are LOVELY...... The Attached photo my Moms Old Truck, She Had AAA, I was just feeling a way this morning.

Fantastic experience: Went in for DMV services and spent less than 15 minutes start to finish. Susan was so pleasant and even helped get me get a product I didn't know I was eligible for. Everyone I have encountered here is always so helpful and sincere.

Fantastic experience: Very good service. That is why I have auto club

Fantastic experience: Safety was no. 1. They took care of all my needs and did quickly. Thank you AAA.

Fantastic experience: Very excellent, fast, friendly service! Love AAA!

Fantastic experience: Very convenient and excellent service thanks

Fantastic experience: The service was quick and easy!

Fantastic experience: Very helpful Pleasant people Smule easy time-consuming worth the drive to visit

Negative experience: Today was the worst experience I have had with the Murrieta AAA . Management wasn't checking members in via the computer system documenting members arrival , placing people on squares randomly not knowing members names or documenting when they arrived ! Members were being ignored & overlooked as departments came out to take the next member not knowing the correct arrival order . Members waited outside in the Sun & heat not knowing what the right procedure was . AAA log your members in via the computer like the good old days . Give them a since of organization & professional care !

Negative experience: Due to Covid 19 is not a good excuse to get such terrible service. I've been a member for several years . If your considering becoming a member i wouldn't. Due to Covid 19 the experience you will receive is absolutely terrible. Impossible to get a live person on the phone. Automated nightmare. That's not OK.

Fantastic experience: Good service, nice facility.

Fantastic experience: Greeting outdoors and asked what services I needed before entering. Inside, didn't wait long before I was greeted and taken care of.

Fantastic experience: Was amazing there was a long line but this nice lady just took us like that fast only took like 10 min and they helped me right away

Fantastic experience: Had to get some paperwork notarized and they handled it all and were very nice.

Fantastic experience: AAA is always very helpful. Maki Bombard helped me today with various DMV transactions and she extremely pleasant and helpful.