AAA Westwood

Negative experience: Called to get a tire fixed, the guy you sent out was a complete idiot all he managed to do was strip the lug nuts on my tire. Won't be calling AAA again, not in this area at least

Fantastic experience: The young lady was very nice and patient explained about my benefit,.and I paid my bill. Customer service was Awesome. I will be back there again. Thanks for all your help.

Fantastic experience: Great help with my requests for help with transferring documents to other AAA office! AAA service!!!

Negative experience: Not good. Placed a currency exchange with 7 days before the trip. Went every day and was told the same story of “it’s not here yet.” Mother went to check while I was overseas and the money was there…the entire time. Staff is rude, inconsiderate, and do not communicate with each other. Go to your bank for currency exchange, not here.

Negative experience: Two windows open to renew your license and the people are very rude wait time is over 3 hours

Fantastic experience: Best rmv related transaction. In and out In 30 minutes

Fantastic experience: Professional and courteous staff.

Fantastic experience: Great service, nice people

Fantastic experience: No real details, just a solid experience

Fantastic experience: Everyone is always friendly and accommodating

Fantastic experience: Always polite, friendly and efficient!

Negative experience: Horrible. AAA member for over 25 years and sent away because they were “short staffed”. Rude customer service. This location alone will make me end my membership.

Negative experience: I had a nice lady who was explaining and trying to sell me service and same time help me with my problem and i feel bad that her co-worker ruined everything and still I don't understand why she should get involved someone is helping me mind your business and help someone else who is in line rather helping me that I already have someone helping me.

Fantastic experience: Very clean and all the staff are super helpful

Negative experience: The people working behind the desk did what they could to help, and the person at the photo counter was very nice. However, even with a scheduled appt time, the wait time was over 45 minutes in line.

Fantastic experience: This place is great and convenient. Very friendly staff, they will help you with anything you might need, the best investment I did was buy my AAA MEMBERSHIP!

Positive experience: Too much pitching of AAA related products while at the AAA store for RMV business! Insurance, travel, credit cards etc . Obnoxious

Fantastic experience: Locked keys in car and help came within an hour and completed in under a minute.

Fantastic experience: They provide many more services than I knew about. Very much looking into.

Negative experience: Requires appointment to register a car. Earliest appointments are two-weeks out. Per MA law you need to register a car in 10 days. Why am I paying for a service that logistically doesn't work when the RMV gets it done sooner?

Fantastic experience: Staff friendly and helpful. Quick turnaround for my task of getting an international drivers permit.

Negative experience: Terrible assistance with travel planning. Both ladies didn't seem hapoy with their job and their service reflected that.

Fantastic experience: Everything went great. Fairly crowded but staff was very professional and friendly. Very nice experience and employees are extremely knowledgeable. Thank you Steve

Fantastic experience: I am so glad I have AAA they make things so convenient and easy, I just renewed my registration, also got my real ID drivers license renewed, and my son got his learners permit issued from them, they are making things easier to deal with better than the registry

Fantastic experience: Excellent service, friendly, courteous staff.

Negative experience: The people are not very nice at all. They talk loud about your business for everyone to hear.

Fantastic experience: Everyone I’ve dealt with here has been friendly, helpful and professional. If you have insurance questions, I highly recommend Brendan Gross. He’ll answer your questions thoroughly and completely, with a smile and a great sense of humor. He makes the whole process—dare I say it—actually fun! Plus his follow-up is excellent. Go see Brendan—you won’t be disappointed!

Fantastic experience: Better than DMV !

Fantastic experience: Very convenient, friendly staff. Not a long wait got everything done.

Fantastic experience: Amazing, helpful, considerate, caring and humorous assistance with a license renewal today. I can't say enough about the Westwood staff, facility, comfort, ease of parking, phone charger in the waiting room... etc. So glad I keep upping my AAA membership for so many reasons!

Negative experience: I walked in to renew my driver license. I was told it could even be a couple hours and that their schedule did not look bad that day. Cleared my whole day just to get it done and over with. Decided to be patient and wait it out without complaining. Went to ask once about my chances when. It was quiet and got a blunt answer. 5 hours (!) later left without my license renewed. Watched the lines empty several times . Left feeling that the staff had absolutely no intention to help me.

Fantastic experience: Awesome very friendly and helpful. HOWEVER NEVER NEVER GO TO AAA ON NEEDHAM ST NEWTON

Fantastic experience: It was a great experience. I was in and out in 10 minutes and the staff was great!

Positive experience: Despite the difficulty of making an appointment, I didn't have to wait super long once I arrived. Everything went smoothly.

Fantastic experience: Nora was beyond helpful. Thank you triple A!

Fantastic experience: They couldn't assist me with my Real ID issue today, but Sarah was pleasant and willing to try. Unlike the RMV that won't let you in the door. I am extremely frustrated trying to secure a Real ID. I was able to renew my driver's license at the Congress St branch in Boston last Thursday. So I can drive to any state but soon I won't be able to fly. I am amazed that the same documentation was not good enough for my Real ID, but more than sufficient for an driver's license and previously a passport. Simply astounding.

Positive experience: I stopped by to re-new my license, but you need to make an appointment online first. Not very convenient. And the RMV, needs to open everything up now, they are providing a service also, Covid is pretty much over, require everyone to wear masks, so that you can get your required paperwork and licenses taken care of, with having to wait two to fours weeks out, to get an appointment.

Fantastic experience: I couldn’t get appointment but tried many times I called and a man told me what to do , I did finally get an appointment. I’m happy

Fantastic experience: Had an appointment for license renewal, very efficient and pleasant. Also got to chat with the travel agent. She was great.

Positive experience: Friendly staff, easy parking right in front of the door. The only thing that could be improved a little is to make it somewhat clearer what you're supposed to do when you get in (several people seemed confused) and move the waiting area (for those who checked in) a little away from the waiting line (for those who still have to check in) to avoid confusion about who's in line to check in.

Fantastic experience: Came to pick up my car at a decent time to deliver to my mechanic. Very friendly

Fantastic experience: A wonderful place to go to renew your license. They are well staffed with people who are knowledgeable, friendly, and patient.

Fantastic experience: Very nice people. It was a very pleasant experience.

Fantastic experience: Nice, knowledgeable staff. Can be crowded during peak times

Negative experience: No one answered after calling multiple times and I lost track of time wasted on hold.

Fantastic experience: Jason H was the most helpful, courteous and efficient person. It was a great pleasure having him assist me.

Negative experience: Westwood AAA has the worst customer service I’ve ever seen in my life. Lauren was incredibly rude and she lied to us. She said she didn’t take anyone without an appointment. She lied because 5 people were checked in above my sons name and 2 customers were seen while we were there. Lauren made us wait for 3 hours with no explanation. She never checked in with us, tell us how long and she wouldn’t answer any of my questions, nothing! At one point, after 2.5 hrs, we were they only people in the lobby. Lauren went to the bathroom, waiting for someone to show up. She never called on us. Our paperwork was perfect compared to all the other customers. This was unacceptable! Lauren also took 20 minutes for each customer. It was painful. The amazing women who retired before Lauren only took 10 min and she was kind, knowledgeable and would never make you wait! My son had the worst 16th birthday waiting patiently to get his permit. Lauren never apologized. She should be fired. The next day I got an appointment in Quincy. Quincy AAA is top notch. When we walked in, we were welcomed by 4 friendly, nice, knowledgeable and accommodating staff. We were taking right away. She got the paperwork done quickly and my son got his permit in 10 minutes. Lauren from Westwood took 20 minutes each customer and we waiting 3 hours. Westwood had 1 teller and 1 useless teller. He had no clue what he was doing. He was an idiot. He couldn’t work by himself. He had zero knowledge of AAA. Quincy had many people without appointments. The wonderful tellers said of course we always take stand bys. There is no comparison with Westwood and Quincy. Lauren from Westwood AAA is the rudest person I know.

Fantastic experience: The best customer service ever. I would never go to the RMV ever again.

Fantastic experience: Skipping the line at the RMV is worth the membership fee on its own! Whole process was 20 mins for a license renewal.

Fantastic experience: Came fast and my car door was opened in less than 5 mns.

Fantastic experience: So much easier than going to the RMV. While I was there I changed my insurance and saved quite a bit. The staff were excellent.

Fantastic experience: I've been here to get a Real ID and my wife has been to get her passport pictures. So quick and easy and the staff is incredible. If you can avoid the RMV, I highly recommend this branch.

Fantastic experience: Travel agent Marie was very helpful and informative and very sweet.

Negative experience: I was not pleased with my visit to AAA Westwood. They were unable to help me obtain an EZ-Pass and the half-hour I spent there was a waste. I recommend visiting the Newton location instead.

Fantastic experience: They are very good they offer good service they are quick

Fantastic experience: I just called this office and after waiting a few minutes a person came on the line. I immediately asked if they could hear me because there was an awful lot of background noise on their end. She immediately hung up without answering. This is horrible Customer Service and definitely not 5 Star.

Negative experience: Went in to notarize a form at 2 in the afternoon on a Tuesday (a 2 minute exercise), was informed of a line, no problem. Offered to wait, was discouraged from doing so ("AT LEAST 30 minutes till so and so gets back which we have no idea when it will be"), offered to make an appointment, told that is "not an option". So I left and went to UPS store with a 1 star review (of all places) and had it done within minutes. Will be cancelling this service due to the way I was communicated to, which was basically "its busy, leave, we dont want you here". I would have waited 45 minutes or whatever. Ill take my chances on needing a tow. Edit: they replied telling me to "reach out", which I did, and haven't had a response for months. So, that's just for optics apparently.

Negative experience: Some of the agents there are extremely rude and bossing around customers. I cannot believe what I experienced. I felt some of them behave like my superior army officer. The agent called Rudis ordered me of something without even bothering to look into what I asked. Was I treated like that because I am an Asian? Really? I cannot believe they think it is ok to be so rude to any of their customers.

Fantastic experience: They helped when they didn't have too. So refreshing compared to city locations and rmv. Thank you!!

Fantastic experience: I didn't have an appointment and they took me right away and it was super quick for the services I needed. I was very satisfied.

Fantastic experience: I've always had a good experience here

Positive experience: I didn't have an appointment but they were able to accommodate me

Fantastic experience: Friendly fast service. Great people.

Negative experience: Driving school is awful. No one knows anything, they give conflicting information and then cancel. Messages are often not returned and then no one knows anything and will transfer you to the person who doesn't call back. Great system.

Fantastic experience: I have been going to this branch for many years. Staff are always been respectful and courteous . I greatly appreciate everything they do for me and my family. Thank you, MBC

Fantastic experience: Everyone was very nice and friendly. Knowledgeable

Fantastic experience: Went in to renew my license Needed a realID. I scheduled my appt and was in and out in about 20 minutes. So professional, pleasant and convenient!

Fantastic experience: I have been posting #ShutDowntheRMV tag for a while. I believe when that happens, this organization can easily take over the business at 10% of the cost. The RMV is especially terrible in Braintree. Good place to get an Int'l driver's license in order to avoid issues in other countries. These guys would have helped me with the motorcycle learners permit but the RMV is not giving them access/view for over a week forward. Always drive safe.

Fantastic experience: AAA offers a few different services if your a member.. I was in and out with no lines ..

Fantastic experience: They are always most helpful here. The guy that helped me was so efficient, and helped prepare papers for the registry for me. He put me at totally ease.

Negative experience: Took my elderly neighbor to have his license renew and the young lady made him read letters that even I that I am young were not able to read, she was short and not very helpful, if you are an elderly driver do not go to this place

Fantastic experience: For a membership based company that I have been a member of for 30+ years the service is still awesome. All of the employees are so helpful. If u don't have a AAA membership I would recommend getting one and using their services!

Fantastic experience: Quick and easy. No lines. Was in and out in less then 10 minutes. staff was professional and nice.

Fantastic experience: I really appreciate how they run this Agency. During my visits/calls, I found the Agents to be so helpful, respectful, patient, knowledgeable, yet professional!

Fantastic experience: Wonderfully helpful and took care of getting a new registration for me which had disappeared from my glove department, where I kept it. I was a wreck, and they calmed me right down. They gave me a printout of my new registration and said I would receive the hard copy in the mail. What a relief! Many thanks to them for their help!

Fantastic experience: I was in and out in less than 10 minutes! Pays to be organized, but having an appointment to get my license was pretty cool.

Fantastic experience: Very clean! Service was absolutely amazing and the employee's were amazing and social distancing was

Fantastic experience: I came in at 4:50PM. I just needed a quick notary stamp....they were super nice and gracious despite my late entry! Great staff!

Positive experience: Very busy but very organized. They worked promptly with me and were able to pinpoint my problem so I could address it.

Fantastic experience: Perfect AAA Location! All staff is very friendly and informative! They helped me with renewing my Real ID, helped with all necessary docs, etc. It is the second time when I go here. And I’m sure I will come back here again if I need to renew something else.

Positive experience: Rmv services, passport photos, all you can get here..

Fantastic experience: I was impressed and comfortable as the staff were amazing. From the time l entered. They were all on point and l felt happy as everyone was cordial and let me know exactly what to do. It was a great experience. Thanks to all for making it so easy, have a blessed day.

Fantastic experience: People very nice. No lines. Best experience I ever had to renew my license

Fantastic experience: Very quick transaction and very polite team!!

Fantastic experience: Got my license fast the people there are nice

Fantastic experience: We tried to rent a car with the HELP of Doreen Costa at the Westwood Massachusetts branch. (12-17-2024) This is our first time in 34 loyal years with AAA and never met such an unpleasant agent. This lady was more than rude, banged on her desk claiming that she already explained us for three times information that we just wanted to clarify. I recommend warmly to have somebody better, more polite and understanding your AAA customers.

Fantastic experience: Really great people to deal with, got my real ID and also probably book my Christmas Vacation

Fantastic experience: It's a good place, I love it. AAA member since 1995.

Fantastic experience: Quick and easy. Friendly staff. Have all needed documents and you should not have any problems.

Positive experience: Got the job done. Grateful for the people that work their during a stressful time for everyone. Some of them were very nice and helpful. Appointments ran about an hour behind.

Fantastic experience: Got my registration done very quickly.

Fantastic experience: They were so amazingly hardworking, efficient, professional and also extremely kind and friendly.

Negative experience: The woman at the desk told me she was taking no more customers because she was too busy. How is that acceptable?

Fantastic experience: The staff very helpful and friendly. Sometime long lines but staff very accommodating and keep you up to date.

Positive experience: Very helpful, I have my new real ID! Took me all of 30 minutes.

Negative experience: I went back 2 days in a row to renew my license to wait almost 2 hours both days. They should have more help on to deal with the registry issues. Two people is not enough.

Fantastic experience: Convenient and efficient, especially for RMV services. Ample parking.

Positive experience: Everyone was very helpful but you should know, had a 2hour wait for Registry services on Saturday. Am told that is normal on Saturday, but the wait on a weekday can still be an hour. Very busy place!!!

Negative experience: I called for a flat tire. Waited for 2 hours. Truck was sent to wrong address.

Positive experience: Very busy and getting a real ID driver's license is a horror show anyway.