AAA - Matthews

Fantastic experience: Very nice staff. Went for photo and was out within 5 minutes. Fast and efficient service with quality staff at this location - much nicer than travel staff at Hunterville location

Fantastic experience: Nice people

Fantastic experience: Fast friendly service! I always come here and will continue!

Fantastic experience: Always get great service and advice in taking care of my car. Chris O' Mahoney is great

Fantastic experience: Thank you Chris for your professionalism and quick service. You are an asset to the group. I know I will always get great service at the Matthews AAA

Fantastic experience: Always reliable and trustworthy!

Fantastic experience: Always a great experience!

Fantastic experience: I go here for all my automotive needs... great customer service!

Fantastic experience: 10 out of 10. Would do again

Fantastic experience: Very professional. Clean and efficient. Would recommend.

Fantastic experience: Incredible customer service!! Chris O is always extremely helpful and always finds time for me to bring my car in even with my CRAZY schedule. I know when I leave my car with AAA Matthews it’s in the best hands and they truly have my best interest at heart. These guys are incredible!

Fantastic experience: Highly recommend AAA Matthews for all of your vehicle/travel/insurance needs. Chris O. is great in car care and will make sure you are taken care of.

Fantastic experience: Customer service excellent, kept me informed

Fantastic experience: Always great service and honest. Love Chris Furr!

Fantastic experience: My guy Chris is the best most professional service man I’ve ever met , always going above and beyond for me!

Fantastic experience: Always nice to see the same friendly and helpful faces when I go in for service. Consistency, great communication and straight forward service

Fantastic experience: Fantastic service writers the 2 Chris’s, Jorge and Jason. Techs are top notch and issue was resolved the first trip!

Fantastic experience: Great customer service!

Fantastic experience: Very courteous with excellent customer service

Fantastic experience: I've dealt with this AAA for many years. The staff has been very professional in giving advice and being accommodating.

Fantastic experience: Matthews has the best car care people! They are efficient and caring and do the best for me and my family. They let me know what I need to do and how much it will cost up front and my options. When they work on my car, they let me know if there are any issues that need to be immediately addressed or if something can wait. They are awesome!

Fantastic experience: Lucked up with a same day appt and was in and out. Great service!

Fantastic experience: I stopped in here last week and Jason was absolutely fantastic! I was having a rough day and he made me laugh so hard I was crying and totally brighten my day and helped me take care of my car needs too. I will definitely be back to see him!! Great asset to the team, hands down!!!!

Fantastic experience: Friendly staff and great service. Highly recommend.

Fantastic experience: Good and quick service

Fantastic experience: The front desk agents for auto repair are friendly and attentive. However, the facility is almost always super busy. It's best to secure an appt, or you will wait awhile for sure.

Negative experience: I was supposed to post this back in Nov but I waited to let my anger subside. DO NOT GO TO AAA Auto for any type of repair. They are not the same company they used to be before the pandemic. AAA used to be the best in the industry but now a lot of places have employees that aren't as knowledgeable as they used to be and they don't care. So much went wrong I dread typing it. I took my car there first thing Mon morning they didn't get back to me until almost closing saying it wouldn't be ready and that we could bring it back or leave it. I just left it assuming it would get fixed the next day. I was told they needed a part and it wouldn't be in until the next day. My car was there for four days and all they did was changed the water pump and charged me $1400. They never looked at all the things I mentioned several times. The go between the tech and the intake guy was awful. They weren't rude but so unprofessional and overpriced for no work. Just a big waste. I wish I had seen some bad reviews before I went. Maybe they will do an oil change correctly but don't risk any major work.

Fantastic experience: Just signed up with AAA service spoke with a sweet lady named Hope if AAA is as good as she is our service will be amazing. Hope was one of the nicest people I've spoken to in a long time over the phone!

Negative experience: Very friendly staff out front. BUT!!! The auto techs in back, not so responsible! I had an alternator replacement done on my 2011 Honda Odyssey on 04/22/24. They did not reconnect my ac fan, causing my ac clutch to burn out a month later. Make sure you check your vehicle out thoroughly after getting service at this triple A service center. Thanks for nothing!! (Galatians 6:7–9)

Fantastic experience: This place is spotless clean and the customer service is amazing

Fantastic experience: Excellent service! Edwin was an immense help in diagnosing and helping on a personal level. Above and beyond service and fantastic communication skills that kept us up to date on issues as well as wonderful personable skills with being able to empathize.

Negative experience: The building is in shambles. Ceiling tiles were hanging down exposing insulation and pipes. The place is dirty and disorganized. They are supposed to open at 7:30 and did not. The employee who was there was new...1st day at work new...and had no clue what was going on. I left and so did the other person who was waiting.

Fantastic experience: Auto insurance for lockouts and towing

Negative experience: My vehicle is not running after this place serviced it a week later, now they claim no fault. The manager George is very unprofessional. Originally we thought it was altinator but was told it was surpintene belt, oil gaskets, pan, filter housing..ok so we tell them to do the job, pick the vehicle up on 11th and on 18th the failure to maintain low oil pressure on my dash comes on , vehicle shuts down, get it towed back to the location it was serviced at, they say that enternal engine failure and they can’t do anything for my vehicle to come get it!!

Fantastic experience: They were great. I highly recommend them to anyone in the area. They were very efficient and very helpful. Shoutout to everyone from Kristen to Renado, and my mans that came to open my door for me.(Sorry for forgetting his name but make sure he gets his credit!) They were great. Everyone was very helpful and made sure that they made a way to help me. If you need help, this team is definitely the ones to go to if you need help. Thank y’all so much for everything!!

Fantastic experience: I've been a AAA member since getting my driver's license 30+ years ago. Highly recommend them in general. That being said, this particular location is close to home and we take both our vehicles there for everything from routine maintenance to inspections to all things a car would need. The entire staff is super friendly, knowledgeable and always honest. Also, the reports with photos, automated updates, etc are amazing. All that and the many other benefits of being a member. As long as able to drive, I'll have AAA and as long as I live anywhere near this location I will not take any of my vehicles anywhere else. Highly, highly recommend.

Fantastic experience: Jose and his associate did a great job replacing my car battery. He called when he was on his way, ran a test to ensure my battery was dead, and then replaced with the correct battery. Very happy with his service!

Fantastic experience: Very thorough, didn't try to upsell me on anything and pricing was fair.

Fantastic experience: Always very professional when I get my oil changed and they provide excellent reports post-service.

Fantastic experience: Great work and great customer service. The car care associate Chris, is very knowledgeable and professional.

Fantastic experience: I was there to renew my AAA Emergency service card (Premier-200 miles). People were FRIENDLY to help me. It's a SHAME that they had to downsize and this location was the closest to me. It used to be down Albemarle Rd about a mile from me, I hated that but I guess they are having the SAME PROBLEMS that a lot of companies are having NOW because of the way things are going on in this country. Sad but TRUE.‍

Fantastic experience: I am a AAA member. Thanks for checking the air in my tires!

Negative experience: This is the first time I have used AAA auto care and my last. I went to this location last week and I'm quite disappointed in the service here. I made an appointment for 3pm because I was having issues with my air conditioning. I knew it was either the coolant or a malfunctioning fan. I didn't get my car back until 5pm. The issue was the fan and they needed to order the fan to replace it. That's fine but why did it take 2 hours to tell me that? Also, they said I needed new brakes. They didn't offer to put new brakes on my vehicle they just gave me a paper telling me what maintenance my car needed. Huh? I'm confused within the first hour I was there you could have advise me of the issues and asked if I wanted to have my brakes replaced. So basically it took them 2 hours for that. (Please note there was no one else there getting their car serviced.) This was a total waste of time. If you have time to waste take your car here but if you don't have time for games take your car elsewhere.

Fantastic experience: Great customer service and amazing car care! They are very helpful and accommodating! They are a must go place for trusted car care!

Negative experience: The lack of professionalism and neglect is far from what you would expect from a company with the reputation like AAA. My vehicle recently broke down at the beginning of July. I have had great experiences with AAA Matthews in the past and had the car sent there. I expected it to be an easy fix, seeing that a car that isn’t getting enough fuel would be easy enough for a professional shop to narrow down. I called in several times, they gave me the run around, and 1.5 WEEKS later I received a call from George, that my car needed to go to the dealer because they couldn't figure out what was wrong with it. That is fine. I had the car towed to the Toyota dealership, which gave me a list of parts that needed to be fixed to properly diagnose the car. Something that AAA Matthews did not do. Rather than play musical car parts and spend $1,200 on things that may not even fix the issue, I decided to have the car towed back to my house so I could fix some of the quoted issues and see if I could get a better idea of what could be wrong. I then called George back, because I never received a report on what they did to troubleshoot the issue or what they found was going on. I then proceeded to question George on what they tested and wasn’t given a straight answer the entire time. I asked what codes the car has, he gave me one answer, then retracted it and changed his story. This upset me that I felt my time, and questions were not being valued. George proceeded to tell me that my vehicle was “rigged up” and said, “it sounds like you aren’t trying to have another shop charge you for a diagnostic”, when I simply wanted to know what was checked and tested on the car. I asked George to speak to his manager at least 6 times and he claimed that he was the manager, with arrogance, and that he couldn’t do that. I persisted, and he hung the phone up. This is all on a recorded line. He then sent me the inspection report, which included ABSOLUTELY NOTHING, about the fact that my car would not run. They destroyed an air intake hose that had a crack in it and didn’t even quote me to replace it. I had to get that quote from Toyota ($500) before I realized it was even destroyed. He also told me they tested the fuel pump, and it was fine. I ended up spending 2 days doing research on the car, narrowed the issue down to the fuel pump, and had it replaced under warranty by AAA South End. Something that could have been diagnosed and fixed within 3 days. Now here we are, 3 weeks and 3 days later, and I finally have my car back. This shop needs to take a serious look at the professionalism and dedication that is going into helping their members or repairing vehicles in general. They simply do not care. I requested that someone reach out about this entire ordeal and have yet to hear anything. I have been a member since 2014 and will not take any of my vehicles to either of these shops again. Save your time and support your local mechanics.

Fantastic experience: Very efficiently received our IDP's for an upcoming trip. Cheap and quick!

Fantastic experience: My car was treated with care and service wasn't too expensive and Chris the serviceman was a delight. I will be going back there for service

Positive experience: Nice folks. They are a bit more pricey than our usual mechanic. When it is simple like oil change, etc, they're fast.

Fantastic experience: George in the automotive department is wonderful and easy to work with. He stands by what he says. That says a lot about a person. Thank you for taking care of servicing my truck and saving me a lot of time and frustration.

Positive experience: Great staff. Fairly easy to get an appointment and they give you detailed reports. Even when you have critical things to fix they don’t try the salesman tricks or try to force you.

Fantastic experience: Very nice experience. Appointment was easy to make online. Quick and adept technicians. Oil Change and rotation in less than 30 minutes. Thanks!

Fantastic experience: Had the oil changed (over priced) but good service. They were unable to rotate tires because of the lug nuts are the Crome cap type that have become loose over the lugs so they refused to rotate because of the ability to get the proper Tork. I understand their process and they helped me find a set of lugs to fit my Dodge 1500 on amazon. Ordered just need them to arrive. I wounder if they will rotate the tires and replace with the new lugs at No charge...... we will see soon

Positive experience: Great service by a good team!

Fantastic experience: These guys took great care of my car and even offered to let me look inside the car to explain what was going on with the radiator. I’m thankful for them and will be going back.

Positive experience: Very helpful with answers if not service. Was hoping to get help with passport. Got passport pictures, but on my own for passport. Recently rejoined because we are contemplating a couple of road trips, so road service is nice backup.

Negative experience: The manager George is terrible I payed 1800 for an oil Leak only to be last laugh at and hung up on after I express that the issue was not resolved but pouring now instead of the original leak..No compromise no solution just got hung up and told I can take my truck somewhere else…I will never come back here until George is no longer the manger…has a manger you should conduct yourself to a higher standard not laugh an say my vehicle is old

Fantastic experience: The customer service reps and repair technicians did a great job on fixing my car problems! They are very professional and knowledgeable about what the problems are and how to fix them. I am a AAA member and they treated me with courtesy and respect. They gave me my AAA discounts on parts and labor and that was great! The three year warranty is excellent and I really appreciate all they have done so far on my car. It's like my car is their car and that is important and fantastic in taking care of my service needs! Thank you AAA - Mathews!

Positive experience: Real nice

Fantastic experience: repair estimates in line with repair costs in Matthews area. service reps professional, courteous, knowledgeable, with good concern for your car's condition and repair. bright, clean customer waiting area. good customer parking areas.

Positive experience: Technician was very helpful in understanding my needs. He. answered and gave me advice on what is wrong and what to do. Gave me the full report of the engine, what need to take care of first and also gave me a quote for the repairs (high!!) :/

Fantastic experience: They always take such great care of our vehicles! Highly recommend this team!

Positive experience: I asked them to tell me about the tire pressure light which was one and they told me it will go off but never did

Fantastic experience: Got the tires i wanted and did a wheel alignment all at a fair price and in great time

Positive experience: Good service, reasonable pricing, informative but not crazy with upselling. But don't expect to be taken care of at your appointment time, as "it is a spot holder not an actual appointment time."

Fantastic experience: They fixed my rear drum brakes and did a great job!

Fantastic experience: Service technicians were great and very efficient. I was in and out of there in less than an hour!

Fantastic experience: The front office staff was professional and friendly. The technician was quick and honest. They did not attempt to upsell unnecessary products and services to me.

Fantastic experience: Clean facility. Waiting room was comfortable. Staff friendly. Didn't take long for service.

Positive experience: The staff called the third-party warranty company from which we had purchased a policy when we acquired the car, discussed with that company the diagnosis of the car's problems, and secured payment from that company for a considerable portion of the cost of repairs.

Fantastic experience: I was able to call to make appointment and confirm battery was available for installation.

Fantastic experience: wonderful service, can get appointments most any time.

Fantastic experience: The staff is always friendly and they provide great service.

Fantastic experience: When you think of mechanics, you likely brace yourself for the feeling of being ripped off yet knowing there is little to nothing you can do about it. This is not the case here! The gentlemen who helped me showed me that the issue I was VERY worried about was something minor and cosmetic. He then explained not only what it was but the reasoning behind it. He gave me his informed prifessional opinion and left it up to me which path to take. For this reason my only sad part of this experience is that I am not able to rate them a 6 out of 5!

Fantastic experience: Arles was awesome. His professionalism, compassion and knowledge was great. The entire team in the front was very welcoming and I will come back to support for maintenance repairs. Awesome experience

Negative experience: My car needed a battery & altinator, it wa $1000.00 and some change. IThe next morning the engine light came on, I called and they said I would have to pay another 110. 00 for a diognostic test. Nice way to do buissness. Took it to our regular shop and they found that a wire had been cut and caused the light to come on, they said it was definetly cut. What a coincedence! I believe they are dishonest.

Positive experience: I’ve had good service for maintenance from Henry. He’s great. The service writers for something more…not so much. Went in for routine service, noted a problem, quoted repair, scheduled appointment, rearranged two work schedules and arranged an Uber only to get a call an hour later to tell me they can’t fix. I don’t care if you can’t fix something. I’m sure I can find someone. Don’t tell me you can and then can’t.

Fantastic experience: First time going here. I went in for a state inspection Excellent service and everyone is very nice. Very clean and comfortable. Received text when my car was ready. Great experience and recommend highly.

Fantastic experience: The worker that assisted me was able to view what was causing the engine to fail. He also provided detailed information about the issues within the car that developed from the car being overfilled by 2 quarts from Valvoline!! I’m grateful for his insight and detailed explanation. He was very friendly and professional.

Negative experience: Had a coupon for an oil change with free tire rotation. Usually when I have this done at any other business,they will top off my fluids and check air pressure in my tires. After I got my car back I checked my tire pressure reading on instrument panel. One of the tires was 10 pounds under pressure!!! Also two days later my windshield fluid sensor came on that said low on washer fluid. I will not go back to this place again. Terrible experience.

Negative experience: I miss the old location. I felt very uncomfortable here at the 9404 E Independence Blvd store. The customer service was awful. First off, the guy who works at the front desk on Saturday afternoons needs a real attitude adjustment. Every question I had for him was countered with a "smart remark." Then, one Saturday, I brought my car in for some service. He asks, "Are you sure you want to wait with your car, man? It can take a few hours?" He knew that I was already aware of how long it would take. This was why I brought the vehicle in early that morning. I called numerous times before I arrived. But he continued to ask the same question over and over again. Probably so i could leave it, then they could make up an excuse, ignore my vehicle, then tell me on the phone that they ran into some unforeseen problems so i should pick it up on Monday. That way the Monday crew could do it. They seem very lazy. Finally, i had to tell him, "I'm a full grown man. I'll be ok." Then, after the car was serviced, another attendent told me that I "should" have already had the breaks fixed on my car? Excuse me? I "should have" already done what to my own vehicle? I don't "have to" do anything to it if I don't want to. I'll tell you, those Spanish guys down there are really rude. Maybe it was because I'm black. I don't know, I mean, most of those guys down there are lucky to make $9 an hour but still think they're better than every black man they see.

Negative experience: Way over priced!! They quoted me $700+ to replace my starter and wanted $129.99 for diagnoses after we already told them exactly what needed to be done. I had it towed elsewhere to be serviced.

Fantastic experience: excellent service, very professional

Fantastic experience: Been coming to AAA for 3 years. They're extremely friendly and professional. When my truck was overheating and they needed to keep it overnight they called a Uber for me to get home. No other shop has done that for me, if there was a 10 star rating I give them more. You guys rock.

Fantastic experience: NC inspection for my Tesla Model Y. They did a good job and no issues or problems. They don't list Teslas on their website so I had to call to make the appointment. The lady on the phone was very courteous. I had a minimal wait time for the inspection to be done.

Fantastic experience: Replaced my old battery and had year left on warranty, gave me 10% off new one. Car cranks much better now. All employees were professional and waiting room was very nice.

Fantastic experience: Great facility. Good team. 3rd time here & work always done right & on time as promised. I love the free inspection of basics: tires checked for tread/wear, brake pads checked, wipers, others. Not pushy on recommendations. Provide heads up on things that will need to be done in the future, such as filters.

Fantastic experience: Experience was excellent at all levels to the degree I will have Matthews AAA handle all my car needs. I also appreciate the vehicle review that was emailed to me regarding work done and timing on future maintenance needs. If AAA wants to make a video on how to run a facility that puts customer first and has #1 service quality, they should film it at Matthews AAA.

Fantastic experience: ALICIA (LEE) saved me on side of 85 at 10pm..... she went above and beyond to make sure I was safe and my car was taken care of..... Antonio also helped me the next day making sure my car is mobile again..... thanks guys

Positive experience: Had work done to truck very good service will be back

Fantastic experience: Very Professional. Repairs completed as promised. Better than going to the dealer.

Fantastic experience: Good car services! Great personnel!

Fantastic experience: Chris and team always do a great job with our cars. The work is always great, done on time, and they are very transparent in what is needed and why. I would highly recommend.

Fantastic experience: I had a flat tire and needed to have my car towed to a near by discount tire shop. Aaron was my driver and this brother was great. Great personality, conversation... very genuine and very helpful. He is a great representation of the AAA

Fantastic experience: Pre Purchase Inspection (PPI)

Fantastic experience: They have all the AAA services you’ll need available here

Fantastic experience: My experience was awesome. Chris Omahony was excellent in all service areas, his assistance was greatly appreciate. Thank you so much!

Fantastic experience: My experience at AAA Matthews was a very good one, and it started with the car care manager, Jorge Diaz. He was professional and personable, and made me feel like a special customer. He confirmed what I wanted done, and brought to my attention that the car needed a 4-wheel alignment. I also I got a 10% discount for being a member of AAA. Thanks Jorge and AAA.

Negative experience: Poor Customer Service. Had a very nonchalant attitude regarding the service. My wife scheduled an appointment with this establishment for a oil change for our truck. I get there and they find the appointment and then proceed to ask me if we have been there before. I instructed them my wife was here before and they start trying to look up her past visits can’t find anything by her number or info. So I had to interrupt my wife at the hospital for her AAA membership number and then they find her account. Then she had a coupon for the service and it had the code on it. I showed it to them and they acting like they have never seen the code before. And then they ask me what website did she get the code from and she said she got it from there website SMH. All this back and forth to get a oil change so I just stop and canceled once I seen they have no care in the world to help me. Now I don’t know if there were having a I don’t care day or if it was from racial outlook. Who cares either way I just was disappointed after hearing amazing stories about their service. I’m just going to spend my money with an establishment that wants my money. NO Biggie…

Fantastic experience: AAA provided good pictures of service needs and their pictures were very clear and their explanations complete.

Positive experience: Attention was good and the multipoint inspection with actual photographs of your car make it reliable. In terms of prices, it seems pricey but other things are cheaper than in Nissan.