Take A Break Travel, LLC.
Information about Take A Break Travel, LLC.
Opening hours
Established in 2003, Take A Break Travel is a Las Vegas-based vacation company specializing in discounted family vacations. As a licensed seller of travel for over 20 years, we've successfully helped over 500,000 families explore top tourist destinations across the country.
Our comment from TraTraTravel about Take A Break Travel, LLC.:
Take A Break Travel, LLC is a travel agency focused on providing unique vacation experiences. Many customers have praised the excellent customer service offered by their representatives, highlighting staff members like Ann, Jason, and Melanie for their helpfulness and knowledgeability.
Clients have shared positive experiences with their vacation stays, particularly noting that the team was kind and attentive throughout the booking process. Some specific testimonials mention how staff members were proactive in resolving issues and ensuring guests felt comfortable with their plans.
However, numerous customers have reported concerns regarding deceptive practices and issues with package details. Some indicated dissatisfaction with the accommodations provided, claiming that the offered hotels did not meet their expectations. Others experienced significant issues with customer support, including unresponsive service and confusion about booking statuses.
To potential customers, it is advisable to meticulously read the terms and conditions of your travel package. While many clients have had favorable transactions with Take A Break Travel, awareness of the potential for unanticipated charges and service miscommunications is necessary.
Take A Break Travel, LLC.: Reviews
Negative experience: So you’ve paid a $50 deposit from a nicely dressed employee claiming they’ll give you free dining vouchers, show tickets, etc. here’s how it works: You go to a property 15 mins off the strip and check in at the desk. There’s seating like at the DMV where you wait for your name to be called by your dedicated salesperson. You were told the presentation is at 9:30am, it’s actually at 10. You have a light breakfast (granola bar/pastry, orange, yogurt) and your salesperson makes small talk and asks you questions about travel/vacation. Your salesperson will give you a guide of the property for 2 hours and bring you to a room with small tables to present pamphlets/booklets. They will ask their manager to quote you a price. The manager comes with a quoted price (ours was over 11k) it’s a ‘today only special offer’ (12/21 was the last day of their special close out or so they say). You decline. They leave to let you think about it, you decline again when they come back. They take you down to an exit survey area. In this area you are presented with an even more discounted price after you tell them what you were offered upstairs (ours was $4,900). You decline. They give you an exit slip of paper and you go to another room to receive your gifts. At the gifts area you sit at a cubicle with another employee who gives you vouchers and coupons for your agreed upon gifts and who processes your deposit refund. All in all be prepared to be there for at least 3 hours, it’s not any faster the more interested you are. Be prepared to say no and be firm about it, it’s a high pressure environment and they build it up a lot to get you to cave. It was interesting seeing the south point casino but ultimately I’m not a fan of their deceptive sales tactics.
Negative experience: SCAM SCAM , no customer service no phone number, vey slow response thru email,they just scaming ppl how other scamer does, shame on your self how you scaming ppl. Without deal I am getting batter and best hotels.they don't give your choice date and hotels what we want. You just have option to go with their choice only. Don't fall in trap in seminar they don't support anything
Negative experience: Just because I was a little buzzed they must really take me for a fool they haven't refunded my money back . Got the receipt and yet no refund. Don't advise going here if u don't like getting taken advantage off because u drank a little they think they can get away with it. Shame on u.
Negative experience: It’s a scam! No customer service hotline, slow response thru email! It’s so shameful that this was offered to me by my coFilipinos and operated mostly by Filipinos as well! You’re a disgrace and giving bad image to Filipinos out there!
Negative experience: Sale man at the Strat hotel is very very rude and so annoying person. They try to sell me the ticket and I said that I’m not interested right now I need to check in first. So make he so upset. Then he make the stupid joke to us and he said “ YOU GUYS SO FUNNY TO ME”. (If you can’t sell something that’s is not my fall sir is about your MANER !! ) Sometimes when you fly around 5 hrs. , rent the car it take a lot of time. We just want to check-in first. Please please train your employees or whatever you call about the MANER and the LAW too !
Negative experience: LIED and suckered us into a 2 hour tour. Unless you are genuinely interested in a vacation package do not do this. They will tell you you will get free items, casino play, etc AND that your length is “based on interest” - NOT true. You must sit for full two hours and there’s additional things you have to do to get the other promotions.
Negative experience: SCAM. we met a guy at the Luxor who claimed to be an event promoter and needed to sell out seats for a show. AFTER we already paid for tickets he gave us paperwork saying what we *actually* paid for was a deposit on a timeshare presentation. I want my money back.
Negative experience: Avoid this scam, it’s not worth the time we waited 3 hours for tickets to a show that wasn’t even scheduled. Waste of time and money scamming tourists
Negative experience: CONGRATULATIONS!!! YOU PROBABLY GOT SCAMMED hello your probably reading this lateI was downtown in Vegas decide to go in to a hotel (would not mention which hotel)and lord and behold I got railed in like a fish on a hook everything seemed professional when the voucher approached me seemed legit we were having a good talk about me getting free tickets.i decided to give this person my money(hahaha that's there favorite word am I right TABT,LLC)and anyways he started to switch up his words which I noticed something seemed off but just brushed it off thinking he was just being weird right I look back at his partner which I caught breaking his professional act I didn't say anything as he might been tired.he gave me a invention for a tour at some hotel and once I was done with this 2 hr tour they would give me free tickets and my money back and I was like okay deal let's do it I guess? I went to this hotel waiting 2 hr for my name to be called and when I was sitting in the waiting room I noticed so many red flags employees were bored and sitting around like shouldn't they be working?instead they were on their phones talking and being super unprofessional and I watch a lot of movies about this kinda stuff once I saw people blinged up walking by I was immediately alarmed I just knew it was a scam.now I'm very good at observing people so I read some reviews while in the waiting room and I get called saying it was my turn so I got up.i went to a room filled with chair and tables and a lot of sales people talking to people at these tables and I just knew it right there then.i sat with my sales person(I would not mention who)they were talking to me and I've confronted them about what I know what they do here and they got scared and say they would give me my money back and told me to go quietly so I did.also when I talked with them i told them I got connections to the government which i do .l was having to much fun confronted them Also those who have read this let this be a lesson!!!
Negative experience: Scam, scam, scam, as soon as you walk through the doors of the Excalibur Hotel you are ushered off to the side to what you believe is check in, they sell you tickets at a discounted rate for Vegas shows and tell you to pick them up from a new Hotel that MGM are opening and this is their promotion. They are not affiliated with MGM and fail to tell you that in order to get the tickets you need to sit through a 2 hour time share presentation. This is misleading and they are lying about their intentions, you don’t find this out until after you have paid for the tickets. When you ask for a refund you are told to go to the other location as they can’t refund you onsite, but will happily take your Money. This is fraudulent and they need to be held accountable. Refund my money or I will keep posting about this fraudulent activity.
Negative experience: They sold a vacation for us in October 2023. The lady said multiple times, we can cancel our trip anytime and we will get a full refund. When we called them to request a cancelation then I got the information I should cancel it in 30 days after I paid the vacation otherwise there is no refund. I remember the lady said minimum 10 times and lied that we can cancel it anytime in all 2024.
Negative experience: Horrible, one Bradford Palmer in MGM gave us what was supposed to be $200 gambling coupons for Casino Royale, in exchange for a 2 hour Wyndham Vacation pitch. Guys, please save your vacation time, Casino Royale is a rat and roach infested place, where those supposed $200 vouchers can only be used inthe most defunct, oldest slot machines in that hellhole of a place. Also you cannot win playing on tbose machines, it says so clear as day that you would not be able to be cashed out even if you were ever to win. Save your time, save your vacation and give Brad and Wyndham a wide berth! The sticky, dirty carpet and the sewer stench will leave you regretting your life choices. Furthermore you will not be able to order an Uber or Lyft out of there, you will have to walk to Harrahs or Venetian because the place is no longer recognized on the map.
Fantastic experience: I went on vacation in June through this company! Their customer service is great and we stayed at the Summer Bay resort! We loved it and definitely recommend this company!
Fantastic experience: Ann was very helpful!!! (:
Negative experience: Wanted to give them zero that too a big one.. I planned a trip with my family few months back through vacation vip take a break travel. I was supposed to check in on 2nd June 2024 and duration of my stay was supposed to be for 4 nights 5 days. But unfortunately when I inquired to hotel and vacation vip about my reservation, I got a biggest shock that there is no reservation under my name..but by that time it was too late. I was with my family in Florida with no where to go. It was supposed to be an exciting stay for me and my family as we were visiting Florida first time but their fake commitment embarrassed me in front of my family. I paid them and reserved everything in advance. I have a proof of that. I tried to contact them on the given number but on weekends office was closed. I can’t describe the trauma we faced. This is pathetic. They have ruined our vacation. Then we booked hotel by ourself which was not upto the mark it was so stingy so had to leave that in 3 hours then checked in to another hotel that was more than expected cost. So basically we were spending money on Uber and different hotels rather than visiting places. Then on Monday I called them several times but they keep transferring my call. They literally refused to book hotel for us and also refused to give us refund. This is my worst experience ever. Till date nobody from them called us back for being sorry and neither for refund. Shameless company. Or I must say they are fraud….. this trip was the most disastrous trip of my life…
Thank you for taking the time to address your concerns regarding your vacation. Unfortunately, without your account information we are unable to look up your account or follow up with you. Based on your review we can advise that Take a Break Travel requires Final Confirmation for all reservations as well as all balance paid in full. Numerous attempts are made to contact clients via email & text advising that if not completed the reservation will be cancelled and not eligible for reinstatement for the SAME dates of travel. The requirement of the 4 business days is due to the fact that the reservations department is not open on weekends. All correspondence is sent to the contact information that clients provided at the time of booking. In addition, the cancellation policy is also documented in the terms & conditions of the package that are required to be accepted in order to process your credit card for purchase and again outlined in detail in your itinerary letter. Please feel free to contact Take a Break Travel directly at 800-316-4717 should you have additional questions and or concerns.
Fantastic experience: I called and spoke with Gail. I was given more time to set up for my vacation. Thank you Gail. So far you are awesome.
Hello Vicky, thank you for your 5-star review for Gail! We appreciate you taking the time for us.
Fantastic experience: Jason was very helpful and he heard what I needed. I have enjoyed working with this company and will continue to. Thank you very much!
Hi, Maggie! Thank you so much for the kind words regarding Jason! We're thrilled to hear that he was able to provide you with the excellent customer service that you deserve!
Fantastic experience: Ann was amazing, excellent customer service skills.
Hi, Claribel! Thank you for the kind words regarding Ann! We're glad to hear that she was able to provide you with excellent customer service!
Fantastic experience: Ann Was awesome she helped me out.I appreciate her. Thank you
Hello! Thank you for the kind words regarding Ann, we appreciate it!
Fantastic experience: I cannot say enough good about this company. I thought I was S.O.L. on my the rest of my package because part of it was transferred to another company that was absolutely horrible (GoCRV). I spoke with Mrs. Ann with Take A Break about my experience. She apologized for what I was facing and we got off the phone. She could have gotten off our call and left me sitting there with nothing more to offer. Instead, I got a call back from her about 20 minutes later and she had went Above and Beyond! She got me moved to a better hotel. I’m sitting here with tears of gratitude in my eyes.You will not go wrong with Take A Break travel! Thank you again Mrs. Ann❣️
Hi, Shenoah! Thank you so much for the kind words regarding Ann! We're thrilled to hear that she was able to go above and beyond to assist you!
Fantastic experience: Jason was helpful amd made sure he not only gave me information and answered my questions but had quick solutions
Hi, there! Thank you so much for the kind words regarding Jason! We're glad to hear that he was able to assist you!
Negative experience: Terrible Experience with Take A Break Travel I am extremely disappointed with my experience with Take A Break Travel. I purchased their Las Vegas 3 nights/4 days package for $99, expecting a hassle-free booking process. However, from the start, it has been nothing but a series of frustrations and disappointments. Firstly, despite numerous attempts to book my stay, I was repeatedly told that all dates were booked and to call back later. This lack of availability raised concerns about the legitimacy of the offer. Today, when I finally managed to get through to their customer service, I was informed that the package had expired and that they would not be refunding my money. This is completely unacceptable. Not only did they fail to provide the promised service, but they also refused to reimburse me for their incompetence. Take A Break Travel's deceptive practices and lack of customer care have left me feeling cheated and taken advantage of. I strongly advise others to stay away from this company and their misleading offers. Save yourself the frustration and disappointment, and look elsewhere for your travel needs. I will write this review on hundreds of blogs and complaints websites so that other people will know about this scam.
Thank you for taking the time to address your concerns regarding the Las Vegas vacation you purchased on 9/17/2019. As per the terms and conditions of your package which were provided to you at the time of purchase, clients have 30 days from date of purchase for a full refund and 12 months from date of purchase to travel. Upon review of your account and calls with our staff, we can confirm that you contacted Take a Break Travel (TAB) for the first time on 10/9/2019. During this call you did not book a trip stating you would call back. On 10/21/2019 you contacted TAB and secured a reservation for the Luxor hotel on 11/28/2019. On 11/20/2019, you canceled this reservation. On 3/31/2022 & 4/1/22 (after your package was already expired) you contacted TAB to reserve new dates for the summer of 2022. At that time, you were provided a free extension as a one-time courtesy. On 07/13/2022 you contacted TAB to cancel this reservation. On 10/19/22, you requested new dates for January and were advised at that time that we had not received our allotments yet for the coming year. As a result, you requested and booked a reservation for 11/24/2022. On 11/16/22 you again called and canceled this reservation. We did not hear back from you until 5/6/2024 this year, attempting to reserve new dates and were advised that the courtesy extension provided in 2022 had expired on 3/17/2023. You were advised that you could rebook your reservation if you paid for the extension for this package but refused at that time. We are happy to honor the ability to extend your package for the fee advised. Please contact Take a Break Travel’s directly should you have any additional questions and concerns or to pay for the extension and secure a new reservation. We can be reached by calling 800-316-4717 Monday – Friday from 10:00 am – 6:00 pm ET.
Fantastic experience: Awesome job and Mark was very detail
Hi, Aleshia! Thank you for the kind words regarding Mark, we appreciate it!
Fantastic experience: Customer service was great with me, my questions were answered, plus my package deals were explained to me carefully.
Hi, Vikkie! Thank you for taking the time to leave us a review! We're thrilled to hear that our team was able to go over all of your travel details with you!
Positive experience: I called 1 time account could not be retrieved the 2nd call I did get the booking agent whom did the reservation. Ms Anne made me comfortable by making sure there would be no issues with my itinerary. She was very professional.
Hi, Clevon! Thank you for the kind words regarding Ann! We're glad to hear that she was able to assist you!
Fantastic experience: Really good deal and services
Hello! Thank you for taking the time to leave us a review, we appreciate it!
Fantastic experience: Melanie was wonderful! She made a stressful situation much better.
Hi, Vernell! Thank you for the kind words regarding Melanie! We're glad that she was able to assist you!
Fantastic experience: Had to perform final check in. Mark assisted. Very kind and got us checked in very quickly. Can't wait for our trip.
Hi, Seyone! Thank you for the kind words regarding Mark! We're thrilled to hear that he was able to get you ready for your upcoming trip!
Fantastic experience: Jason did a great job of answering my questions and taking care of my issues
Hi, Malisa! Thank you for the kind words regarding Jason! We're thrilled to hear that he was able to answer all of your questions!
Fantastic experience: Mark was do helpful when I had to reschedule my dates. He was professional, knowledgeable and efficient.? Thank you Mark!
Hi, Sheryl! Thank you for the kind words regarding Mark! We're glad that he was able to assist you!
Fantastic experience: Ms. Melanie was very professional and knowledgeable about the vacation package. Jason was reassuring and thorough about the vacation package as well!!!!
Hi, Jennifer! Thank you for the kind words regarding Melanie! We appreciate you taking the time to leave us a review, and we'll make sure to let Melanie know she did an excellent job!
Fantastic experience: Just called with some questions about my trip coming up next week. I had the pleasure of talking with Mark and he did an excellent job of explaining everything and answering all of my questions. I really appreciate it thank you Mark!!
Hi, Chad! Thank you for the kind words regarding Mark! We're thrilled to hear that he was able to provide you with the excellent customer service you deserve! Wishing you a pleasant day!
Fantastic experience: Jason, helped me with changes that I need to make and explained more.
Hi, Jackie! Thank you for taking the time to leave us a review! We're very glad to hear that Mark was able to assist you!
Negative experience: Pretty sure this is a scam. I picked my dates and confirmed the dates with personal information through email. They suddenly email me about a week and a half before my vacation, it goes straight to spam, and asked to confirm AGAIN and refill out the SAME INFORMATION just to send an email the same exact day saying they canceled the entire reservation because they "made multiple attempts to contact me." I'm just glad they didn't charge me for THEM choosing to cancel! No phone call was ever attempted. No contact whatsoever besides 2 random emails I wasn't expecting since I had already confirmed my information. If you're drunk and these people approach you, DO NOT ENGAGE. lol this was classic entrapment and I'm just happy to have only lost 100 bucks when it could have been so much more.
Thank you for taking the time to address your concerns regarding the purchase of your Las Vegas vacation on 01/02/24. Please be advised that clients are provided with the details of the vacation package along with the terms and conditions prior to the purchase. Please be advised that Take a Break Travel is a seller of discounted vacation packages which require clients to attend a sales presentation on the benefits of discounted travel, and as such must meet certain eligibility requirements to attend. This is the reason that even though you had submitted your information once while booking your reservation, you were required to do so a second time to confirm your information before you travel. Please be advised that your itinerary letter advises of the required confirmation for all reservations stating unconfirmed reservations will be cancelled and will not be eligible for reinstatement for the same dates of travel. As you stated, two emails were sent to the email on file reminding you to complete your required confirmation, as well as confirmation reminders sent to your email on 4/9, 4/11, 4/12, 4/16, and 4/17. Reservations are cancelled 4 days prior to the travel dates if confirmation is not received. We did not receive your confirmation waiver until after 4/17/2024 for your arrival date of 4/21/2024, causing your reservation to be cancelled. You may still book upcoming dates with your vacation package, as it is still valid. Please feel free to contact Take a Break Travel’s Customer Care Department directly should you have any additional questions and or concerns. We can be reached by calling 800-316-4717 Monday – Friday from 10 am – 6 pm ET.
Fantastic experience: Very good communication. Smooth process. Jason was very, very helpful in answering my 1000 questions. He showed more patience than I would have. I had no problems, just hope my trip is as pleasant!
Hi, Christoph! Thank you so much for the kind words regarding Jason! We're thrilled to hear that he was able to answer all of your questions! Wishing you a pleasant day!
Fantastic experience: Melanie was polite, and very helpful. She has a kind nature and I felt like she really cared about answering my questions.
Hi, Margie! Thank you for the kind words regarding Melanie! We'll make sure to let her know she did an excellent job!
Fantastic experience: Jen was very pleasant and answered all my questions
Hi, Lynn! Thank you for the kind words regarding Jen! We're thrilled that she was able to answer all of your questions!
Fantastic experience: Excellent customer service. Mark was very friendly and knowledgeable.
Hi, America! Thank you for taking the time to leave us a review, we appreciate it!
Fantastic experience: Jason was wonderful. Answered all questions and very friendly.
Hi, Constance! Thank you for the kind words regarding Jason! We're thrilled to hear that he was able to answer all of your questions!
Fantastic experience: Mark was a great help today.
Hi, Nancy! Thank you for the kind words regarding Mark, we appreciate it!
Fantastic experience: Polite and answered all questions. Great customer service
Hi, Kahlisse! Thank you for the kind words regarding our team, we're glad to hear that they were able to assist you!
Fantastic experience: Leanna did a wonderful job with the help I needed. Thank you Leanna
Hi, John! Thank you for the kind words regarding Leanna! We're glad to hear that she was able to assist you, and we'll make sure to let her know she did an excellent job!
Fantastic experience: Jason was very patient, kind and very helpful.
Hi, Zelka! Thank you so much for the kind words regarding Jason! We're glad to hear that he was able to assist you!
Negative experience: I haven’t got to the presentation and I’m thinking about saying forget it all. I checked in at the comfort inn and it’s a horrible place. Why advertise exploria and then put me in this horrible place? This comfort inn is nasty, dirty and the amenities advertised were false!!!
Thank you for taking the time to address your concerns regarding the Orlando vacation you purchased online on 11/29/2022. Please be advised that clients are required to read and accept the terms and conditions of the package prior to entering their credit card for purchase. Upon completion of the purchase a welcome email and text with a link to the accepted terms and conditions are sent to the contact information provided at the time of purchase. Below see the link below which was provided to you to review the terms and conditions: conciergewelcome.takeabreaktravel.com/Welcome.aspx?id=NTMyMjU0Nw==&oc=NE85OVJDMjAw&dt=MA== Under the section labeled Offer, you will see that the terms and conditions state “The purchaser of this vacation is entitled to an Orlando area vacation for two adults and includes four (4) night’s accommodations at Exploria Express at Summer Bay Resort or similar”. Unfortunately, we did not have any available allotments covered under the standard room accommodations for your vacation package for the dates you requested as we work with live inventory. We have also brought up your complaints regarding your hotel accommodations to the upper management of that location, so they may investigate those issues further. Please feel free to contact Take a Break Travel directly should you have any further questions and or concerns. We are available Monday – Friday from 9:00 am to 6:30 pm ET by calling 800-316-4717.
Positive experience: They lie like a rug. Its never the proce they say. Then say oh the person told you the wrong info and we will retrain them. Then u pay it and the next day they text u for more money. Its not the money i will pay for my grandkids to go.I love spending time with them. I have not been to facility yet but i will see its the principal of lieing to me before i even get there
Hi, Cynthia! We apologize for any confusion during the booking process, but if you have any other questions or concerns regarding your upcoming vacation, you may reach out to us directly at (800) 316 - 4717. Have a great day!
Fantastic experience: Ann is very helpful and upfront, definitely asking for her again!
Hi, Nat! Thank you for the kind words regarding Ann! We're glad to hear that she was able to assist you!
Negative experience: Scammers. Try to request additional money for what you have already paid for. Multiple calls and different promises from each call. Do not waste your $99
Thank you for taking the time to address your concerns regarding your Orlando vacation purchased from VVIP (Vacation Vip) reachable at 888-976-1866 or [email protected]. Please be advised that Take a Break Travel is the fulfillment company for VVIP. Please note, the package purchased requires clients to attend a sales presentation and as such must meet certain criteria such as age, income, and full-time employment etc. Our records indicate that at the time of booking your reservation with Take a Break Travel, while you did meet the minimum household income requirement for this offer, Exploria Properties, Exploria Express and Summer Bay were not available options. The only available option was the Comfort Inn; however, our notes reflect that you did not want to discuss the booking any further since you were advised of the upgraded option by your package provider VVIP at the time of sale and disconnected the call with our reservation agent advising you were calling VVIP to cancel this package. If you are interested in booking your reservation as discussed, you may reach back out to Take a Break Travel to do so. If you are not satisfied with the hotel options that are available you would need to address your concerns with VVIP as Take a Break Travel did sell you this offer nor did we collect any monies towards the purchase. Please address your complaints with your provider by reaching out to them using the contact information above.
Negative experience: Scam!!! They take your money , you’ll never go on vacation never get your refund and never speak to a supervisor or someone who can help you they keep redirecting you SCAM SCAM SCAM!! TAKE A BREAK FROM YOUR $99 SCAM RESORT !!
Fantastic experience: She was very patient as she listened and answered all my concerns
Hi, Charlene! Thank you for the kind words regarding our team member! We appreciate you taking the time to leave us a review!
Negative experience: I haven't even taken my trip yet but the resort that they tell you you're going to stay in is the exploria express it has five pools and then they call me and tell me that I'm staying at the Comfort Inn. I get it that they say they can offer an alternative place that's compatible, the comfort inn is not compatible to the Explorer Express and when I booked my vacation my dates were available for the exploria so why are they not now.
Hello, Lynn. Thank you for taking the time to address your concerns regarding your cruise vacation. We value your feedback as it helps every aspect of our company offer the right service and the right product for valuable clients such as yourself. We would like to start by apologizing for the confusion you have experienced in booking your vacation. We have contacted the company that manages your reservation, CSNG, and we have changed your hotel reservation to the Exploria Express in Orlando. To receive your new itinerary for your vacation, please contact CSNG at 954-315-8701 and they will be more than happy to help. You are still booked for 1/26/2024, but should you have any other questions or concerns regarding your trip, we are available at 800-316-4717, 9am to 6:30pm Monday through Friday.
Fantastic experience: Every time I call the staff is so polite and helpful
Hi, Kelly! Thank you for the review, we're glad that our team has provided you with excellent customer service!
Fantastic experience: Take ABreak representatives have been all very clear and informative of what steps to take & what to expect. My last step to confirm with Yenifer, she was satisfying, kind & clear.. She made me feel excited to have this experience with their help. Thanks Yeni. I'll send pictures of my stay and adventure.
Hi, Norma! Thank you so much for the kind words regarding Yenifer! We'll make sure to tell her she did an excellent job, and we're glad she was able to assist you!
Negative experience: I was a guest for someone that had booked a trip with Take A Break. Melanie, was beyond a jerk, and I only use jerk because I can't use stronger language on a review, didn't care what problems we were having, criticized us for our trip and timing, and refused to escalate our issues to someone that could have actually help us. After sharing our difficulties with the visitor center in Fort Lauderdale, the manager their said her attitude was beyond ignorant, what she said was a lie, and she should have absolutely escalated our problems. As for the company, the hotel they booked for us in Orlando was convenient but not great, and for the money spent for the vacation package, we could have gotten a cheaper room in a nicer hotel booking on our own since you are on the hook for the fees and taxes you still have to pay for. Speaking of fees and taxes, the rental car they booked for us was through Budget Rental Car, and the taxes and fees were $900 extra for eight days. Again, something we could have gotten significantly cheaper on our own. The company and reps didn't know the times for the cruise we were supposed to be taking from Florida to the Bahamas, so us and 15 other travelers were turned away from the gate because "we had showed up after they had closed the doors". Use Take A Break at your own risk.
Thank you for bringing your concerns to our attention. At Take A Break Travel, we place a high priority on addressing such matters promptly and thoroughly. Unfortunately, we are unable to identify your account due to the limited information provided. We would like to request a direct conversation with you to gather additional details, which will enable us to conduct a more comprehensive investigation. We kindly ask that you reach out to our Customer Care department directly, where our team is ready to assist you. Our office hours are Monday through Friday, from 9:00 am to 6:30 pm ET, and you can contact us Toll Free at (800) 316 – 4717.
Negative experience: This is a scam, they promised us a 4 star resort when I booked the vacation and instead gave us Comfort Inn, which is a nasty hotel lacking minimum basics! The carpets smell so nasty, there are cockroaches in the floor and the shower was not working. Take a break travel guys promised us a 4 star hotel and gave this dirty place instead! I called customer service and sent emails but they did not help. Ended up checking out early and booking another hotel. Stay away from vacation vip, total scam!
Hello, Suveyda! Thank you for taking the time to address your concerns regarding your Orlando vacation package. We value your feedback as it helps every aspect of our company offer the right service and the right product for valuable clients such as yourself. In the Terms and Conditions of your vacation package, alternative accommodations are offered if the dates you request are not available in one property. In reviewing our records and listening to the call, we see this was reviewed with you on 8/10, 9/29, 10/5, and 10/6. As a sign of our concern for clients such as you, and as a good faith measure, we want to give you an opportunity to travel and experience another vacation. We are emailing you a 4-Day/3-Night vacation certificate that allows you to choose from several destinations throughout the US and Canada. We thank you again for providing us your feedback. If you have any other concerns regarding your vacation, we are available Monday – Friday from 9:00 am – 6:30 pm ET by calling 800-316-4717.
Negative experience: I have purchased travel through Take a Break Travel several times, but not any more. On more than one occasion they have lied about travel details. I is just not worth it when there are other travel deals available.
Hello, Robert. Thank you for taking the time to provide your feedback. We value our clients and want to ensure that we properly address any concerns that you may have. Please give us the opportunity to assist you as our goal is to make vacationing enjoyable and affordable. We can be reached at (800) 316-4717, from 9am to 6:30pm ET Monday through Friday. We look forward to hearing from you. Wishing you an amazing day!
Positive experience: So far I’m not extremely happy with Take A Break Travel. After two months of having this vacation booked, I spoke to a lady yesterday who informed that the place we are supposed to be staying (in 4 days) was heavily damaged by last years hurricane. I spoke to Jason this morning in hopes of being able to vacation somewhere else so that way we may be able to enjoy our vacation to the fullest. Though he was not able to find us somewhere else, he his doing all he can to maintain the vacation I have already booked.
Hi, Jaden! We're sorry that your trip was changed last minute, but we are glad to hear that Jason is going above and beyond to help you. If there is anything else we can assist you with, please let us know. We are available by calling (800) 316-4717, 9am to 6:30pm. Thank you for the feedback.
Fantastic experience: Melanie gave me great service
Hi, Aaron! Thank you so much for taking the time to leave us a review! We'll make sure to tell Melanie she did an excellent job!
Fantastic experience: I have truly been so excited today with ur representatives named Melanie. Oh she was so nice curious honest open n more than happy to assist me n my husband on our ztake a break vacation. She dederve a RAISE,DUE TO HER WILLING N PKEASANT CHARACTER ON THIS TELEPHONE CALL which is very hard these days
Hi, Alvin! Thank you so much for the great review! We're so glad that you had an amazing phone call with Melanie, we'll make sure to pass along your kind words to her!
Fantastic experience: I worked with Melanie and she was super awesome. Very knowledgeable and helpful with lots of patience and a very calm voice.
Hi, Deborah! Thank you so much for the kind words regarding Melanie! We'll make sure to tell her she did an excellent job!
Fantastic experience: Outstanding customer service!!! Agent was very diligent in my request and ensured me an extension on my travel dates!! I was impressed and received bonuses as well!!
Hi, Danean! Thank you so much for the review! We're thrilled to hear that our team was able to assist you with extending your travel dates!
Fantastic experience: Energetic, cheerful, professional and persuasive in upgrading the experience
Hi, Erwin! Thank you so much for the positive review, we appreciate it!
Fantastic experience: Vanessa was kind, competent and experienced in her field of service.
Hi, Venise! Thank you for the kind review regarding Vanessa! We'll make sure to tell her she did an excellent job!
Fantastic experience: Just booked a Vegas trip and it was such an easy process. AJ really helped me out and explained everything in depth. Can't wait to go!
Hi, Jazmin! Thank you so much for the kind review! We're so glad you're looking forward to your trip, and if you have any questions don't hesitate to reach out!
Fantastic experience: Pleasant people to work with and very helpful! Do your research and make sure you have all your documentation to provide, makes it much easier and faster process for everyone. I would love to work with Jenn again!
Hi, Jordan! Thank you so much for the wonderful feedback! We're thrilled that Jen was able to assist you with everything!
Fantastic experience: Jason was great. He took care of everything to get this done quickly. Confirmed my booking right away and went over all costs.
Hi, Monica! Thank you so much for the kind words! We'll make sure to tell Jason he did an excellent job!
Fantastic experience: I've always had great customer service. Since day one, the representatives have been so kind and helpful. I appreciate that so much.
Hi, Ashley! We're so glad that you continue to have excellent experiences with our agents! Thank you for taking the time to leave us a review!
Fantastic experience: Mark was very helpful! We had some extenuating circumstances and he’s trying to still make it work for us.
Hi, Marissa! Thank you for the kind review! We're thrilled to hear that Mark was able to assist you with your vacation!
Fantastic experience: I was trying to take advantage of my TAB package for Las Vegas. Took 2 calls with 2 different people to successfully get my desired dates. Mark was amazing with the way he explained and walked me through all the details of the package. Extremely nice as well. Anyone needing someone to assist, Mark would be my recommendation. Thank you for all your help!
Hi, Fatima! We're so glad Mark was the perfect agent to assist you! Thank you so much for the kind review!
Fantastic experience: Great experience booking my vacation, Customer service was kind friendly and made sure I understood everything clearly and correctly! I will plan to book with them again !
Hi, Mary! Thank you so much for the great review! We're so glad our team was able to assist you, and we look forward to booking you in the future!
Fantastic experience: Jen was my representative. She did a fantastic job with my request. She was very patient and kind. It was definitely a wonderful experience. Thank you so much Jen!
Hi, Katrina! Thank you so much for the wonderful review! We're so glad that Jen was able to provide you with the excellent customer service you deserve! We'll make sure to pass along your compliments to her!
Fantastic experience: Ann was amazing she was honest and kept it real with me I loved her personality and would recommend anyone who is booking a trip or asking about a current trip booked to speak to Ann she was amazing thank you Ann for being so nice and transparent with me ❤️
Hi! Thank you so much for the kind review regarding Ann! We're so glad to hear she did an amazing job, we'll make sure to pass along your compliments to her!
Fantastic experience: Jen was very patient with me. She was great!
Hi, Johanne! Thank you so much for the review! We're thrilled that Vanessa was able to help you with all of your questions! We'll make sure to tell her she did an amazing job.
Fantastic experience: Take A Break travel has been so accommodating. They have called me every step of the way and also been very informative and easy to get in touch with.
Hi, Rachel! Thank you for the kind review! We're so glad to have been able to assist you through every part of your booking process, and we hope we can be of even more help in the future!
Negative experience: Pathetic service! I wish I could give them a negative star. It’s a big nexus of how to trap people and then make them run from pillar to post to actually take that vacation that you end up paying more for with all the hidden costs slapped on you later. Will never go with them in future.
Hello, Sukhvir. Thank you for taking the time to address your concerns regarding your cruise package. We apologize that you did not receive the customer service you deserved. We have forwarded your complaints to our upper management to solve this issue. As explained on 9/21/23 by one of our agents, the $29.95 in extra fees paid are included in the terms and conditions of your package, and cover the hotel taxes that we are responsible for collecting. If you have any other questions regarding your vacation, we are available Monday – Friday from 9:00 am – 6:30 pm ET by calling 800-316-4717.
Fantastic experience: Shirley was great she was professional, nice and fixed my problem in no time whereas everyone else was sending me to different departments...
Hi, Deanna! Thank you for the kind words regarding Shirley! We're glad to hear she was able to solve your problem!
Fantastic experience: I asked for help with booking today. I spoke with Anne who was very helpful and very polite. What a pleasant experience i had.
Hi, Diana! Thank you so much for your kind words! We're thrilled to hear Ann did a fantastic job!
Fantastic experience: The person I spoke to was very nice and was able to provide me with the information I needed in a timely manner
Hi, Jodi! Thank you for the fantastic review! We're so glad to hear our team was able to provide you with excellent customer service!
Fantastic experience: Ann was super friend, very helpful and followed through.
Hi, Jennifer! Thank you so much for the kind words regarding Ann! It sounds like she did an excellent job, we'll be sure to tell her she's the best!
Fantastic experience: My experience with Jason was very pleasant. He definitely was very helpful. Thank you, Jason.
Hi, Jackie! Thank you so much for the great review regarding Jason, we'll make sure to tell him he did a great job!
Negative experience: Ozaldo was informative and knowledgeable of the trip.... Thank you.
Hi, Elizabeth! Thank you for the kind words regarding Osvaldo! If there's anything else we can do to assist you, please let us know!
Fantastic experience: Aj great person he help me with all the questions I had. I’m glad you guys got very good workers.
Hi there! Thank you so much for the kind review regarding AJ! We're glad to have AJ, too! We're glad he was able to answer all of your questions!
Fantastic experience: The customer service rep was very helpful and nice when I called to set up the dates, he did a very good job at answering all my questions and setting up my trip.
Hi, Kiszy! Thank you so much for the great review! We're glad that our team was able to assist you!
Positive experience: Charice was helpful. Jason & Santiago we’re both very helpful!
Hi, Nora! Thank you for the kind words regarding Charice, Jason, and Santiago! We're thrilled that they were all able to meet your expectations and provide you with excellent service!
Fantastic experience: The lady who helped me was very helpful and nice, she did a great job !!
Hi, Isaac! Thank you for the review, we're glad to have been able to assist you!
Fantastic experience: vanessa was super helpful with the confirmation process, very informative and patient with questions.
Hi, Jennifer! Thank you for the kind review regarding Vanessa! We're glad she was able to answer all of your questions!
Fantastic experience: AJ with Take a Break Vacation was friendly, helpful and informative. I had several questions and AJ was more than helpful to get my hotel booked. I appreciate all the help in taking my wife back to Vegas to see Ed Sheeran again, since He canceled the first time.
Hi, Adam! Thank you for the kind review regarding AJ! We'll make sure to tell him he did an excellent job!
Fantastic experience: AJ is awesome. I will certainly tell my friends to call Thanks AJ for your help!
Hi, Delbra! Thank you for the glowing review regarding AJ! We're so glad he was able to assist you!
Fantastic experience: The Agent was very helpful and patient with me through the process. He has great knowledge of the job. Good
Hi, Collette! We sincerely appreciate your wonderful review and your kind words about our team! We're thrilled to hear that he went above and beyond to make your experience more than amazing.
Negative experience: Melainie (Customer service) was very helpful and nice. She did all she could do to help me. The properties available are not nice. 2 star hotels are offered in the promotion only. If you would like to spend additional $$$ for upgrade then you could get a better property. I haven’t booked yet.
Hi, Chalana! Thank you for the kind words regarding Melanie. We're sorry that the properties we work with don't look like the right fit for your vacation, but we appreciate your feedback. If there's anything we can do to assist your booking process, please let us know. We are available at 800-316-4717, from 9am to 6:30pm.
Fantastic experience: One of the best experiences I have had with a travel agency. The customer service team is kind and attentive.
Hi, Natoca! Thank you so much for the kind review! We're glad our team was able to assist you!
Fantastic experience: Melanie thank you so much for information which makes my vacation in Orlando a great one!
Hi, Bob! Thank you for sharing your positive experience with Melanie! We're delighted to hear that she provided you with excellent customer service!
Fantastic experience: Jen was an absolute pleasure she made the call easy and she was so pleasant- great customer service
Hi, Calandra! Thank you so much for the kind words regarding Jen! She's the best, we'll make sure to pass along your compliments to her!
Negative experience: Stay away!!!! I would rate them less but you can’t. That is the only reason Take a Break Travel gets any star from me. My experience with their representative, Yesl, was extremely frustrating. Not only was Yesl unhelpful, but they also lied about management contacting me. He tried to pressure me into just taking the package instead of getting a refund. This level of customer service is unacceptable, and it has left me deeply dissatisfied with their services.
Hello Norman. Thank you for taking the time to address your concerns. We would like to make this a training opportunity with the sales and customer service members that assisted you and to offer you a complete picture of our efforts to reply to your comments. To do so, please provide us your account and contact details. We are available by calling 800-316-4717, Monday – Friday from 9:00 am – 6:30 pm ET.
Fantastic experience: Google Hass to be the best why they give you the number right away and no nonsense like I don’t know the number love google
Thank you for the positive review!
Fantastic experience: She was outstanding very knowledgeable and professional. Great customer services skill. She's a great asset for this company.
Hi there! Thank you so much for the kind words regarding our team, we're so glad that you got the superior service you deserve!
Fantastic experience: We are looking forward to this vacation. It sounds like a great experience excited to visit their villas. Well update after vacationing with Take a break travel.
Hi Laureen! Thank you for taking the time to leave us a review!
Positive experience: Timeshare we looked at was disappointing. The resort we stayed at (club Wyndham) was better than the one we came to see. (Weston). The only issue at Club Wyndham was the charge for parking 20.00 per day and the $250 incidental charge , which we are suppose to get back in 5-7 bus days. But.. we'll see. Take a Break travel should let you know this ahead of time. And the Margaritaville Cruise was ok, but should be called a Booze Cruise. And the ship is in no way as pleasant as Carnival Cruise.
Hi Linda! Thank you for taking the time to share your feedback regarding your cruise package. We’re sorry that the timeshare you toured was not up to standard, we’ve passed this along to Weston’s team so they can address these concerns. The extra fees were detailed in the terms and conditions of your trip, and if you have not received the refundable deposit back from the Wyndham, please let us know and we can see what we can do. We have also passed along your concerns regarding the Margaritaville cruise to their upper management to address these concerns as well. If you have any other questions or concerns, please let us know at 800-316-4717, Monday through Friday from 9am to 6:30pm. Thank you again for your feedback, we appreciate it!
Fantastic experience: Customer service was above and beyond!! I couldn’t have ask for a better experience! Answered all my questions and very polite!
Hi Amanda! Thank you for taking the time to leave us a positive review! We're happy to have been able to help!
Fantastic experience: Mark was excellent at what he does!! Great attention to detail and made me feel great about my upcoming first time cruise and adventure!
Hi Vicki! Thank you so much for the kind words regarding Mark!
Fantastic experience: Today Carla from Take A Break Travel, Inc. called me to review updates with a forthcoming cruise package. All my questions were addressed most amiably and professionally. EVery dialogue with TAB representatives leaves me with the reassurance you can trust Take A Break Travel. Thank you for impeccable service.
Hi, Ira! Thank you so much for sharing your wonderful 5-star experience with us! We are thrilled to hear that Carla provided you with exceptional service while securing your vacation booking. We take immense pride in our team's dedication to delivering top-notch customer service, and Carla will be delighted to receive your kind words!
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