AAA Escondido Insurance and Member Services

Fantastic experience: Briana at the front desk provided my mom an exceptional service, we really appreciate your help. Keep your good personality to the people around you! Thank you so much :)

Negative experience: Stopped here instead of my local Murrieta location for trailer registration. They are not as knowledgeable as other offices. Waste of time

Negative experience: Their insurance side is a joke. They are far from the cheapest but for a start their service sucks, second, they gave me a quote then rescinded, the explanation? We have a shed and a jaccuzzi less than 10 ft from an egineered retaining wal built by the developper 20 years ago. Their logic, if the jaccuzzi leaked they both could end up in my neighbor's back yard. Seriously, after all the rain we've had the past few Winters and the 20 years the retaining wall was built??? What a joke

Fantastic experience: I'm so glad I got Triple A for my vehicles and renter's insurance. It's always nice being able to walk in here and get the proper help I need for whatever it might be. I highly recommend this Triple A. 10 stars for sure.

Negative experience: I signed up in May, asking for auto insurance that was $180/mo out the door. They assured me that the plan I had was based on their quote stating that. And then charged me $206. I talk to them every month since about how what I'm being charged is higher than what was agreed upon. Every month they have a solution to lower the price that does nothing. In fact, it's gone up. Last month when I went in person to dispute being charged $228 for July, the representative assured me that the price would go down if I signed up for auto pay. I get the bill for this month and it's $226. I have no idea why my problem is being unaddressed. If they couldn't put me on a plan of that price then they shouldn't have quoted me that price.

Fantastic experience: You can have “fun” at AAA. If you get a man named Aaron to help you, your AAA experience will be a breeze. He assisted with DMV documents and make the whole process enjoyable. His personality was delightful and you leave AAA as if you were chatting with a friend. Bravo Aaron! Customer service is still alive!

Negative experience: 1030 am trying to make a policy change. After waiting on hold it transfers, rings several times and hangs up. Great service!

Fantastic experience: This staff does an amazing job. Anabel is very nice and knowledgeable. When I've had to deal with Mary, she's terrific. They're always working hard and I'm always happy with the service this staff provides.

Fantastic experience: Joshua Board, give this man a promotion! He gets the job done and will set you up for success for your behind-the-wheel test. He knows the in’s and out’s. He’s an exceptional instructor. I don’t need “Jesus, take the wheel” when you have Josh!

Fantastic experience: Anabel went above and beyond to help me with my car registrations! The DMV's system for out-of-state registrations was being temperamental for many days, but she called me back in as soon as it came back online and took care of it (even though it was at the very end of her day). She was extremely friendly and helpful through the entire process, as was everyone else I interacted with at this branch. The atmosphere here is much more relaxed and pleasant than the DMV. I will be back!!

Negative experience: I had to call 3 times today to get someone in Escondido to tell me if they are open or not because of Wasington's Birthday. Horrible on-hold queue...

Negative experience: I would put 0 stars if I could. Their policy is not in favor of their clients but theirselves. Spent a week working with the wrong representative to only be told I have to continue to wait another week or go through my insurance company when I’m not at fault! I have no side view mirror and my safety is at risk everyday. Ridiculous! Get it together!

Fantastic experience: Recently, I went to get my AAA insurance and Wendy Rodriguez explained to me everything in details. So helpful and knowledgeable. My car now has a premium insurance, and I even got a fire insurance! Wendy was so helpful and made me feel confident having AAA insurance and an agent available without hassles when is needed. A peace of mind. Thank you so much. Well recommended.

Positive experience: The staff overall here are great! This review is pertaining to (1) particular insurance agent, Miguel Montoya. I went in to add my 2020 Chevy Bolt to an existing auto insurance policy. Miguel was assigned to assist me. He asked all of their standard questions and based on the information I provided, I was given a quote I could live with. He then proceeded to ask why my homeowner's insurance wasn't with them. I explained that in the past, AAA couldn't beat what Allstate/Pacific Specialty quoted me. He put together a quote that not only was lower, but also lessened my auto quote as well! Perfect right? Not really. He submitted my information to the underwriter and instructed me to hold off on canceling with my current carrier until it was approved. There was a claim that I had made 4 years prior dealing with a neighbor who caused my den to flood but wouldn't pay so I had to claim it on my own insurance policy so he wanted to make sure it wouldn't change my quote. I even gave him the Allstate agent's information to corroborate my claim scenario. Two weeks passed and I called and asked a couple of times if that quote was going to stay as is. Miguel stated it would and so I proceeded to sign on with them and cancel my previous carrier. Not more than a few days after, I received a letter from the underwriter stating they were not only raising my premium, but also forcing me to go to a higher coverage amount, thus being higher than my previous carrier's rate! My complaint with this agent is that even after I repeatedly asked about the quote he gave me and getting his assurance it would be what he quoted, I feel I got misled into switching my homeowner's policy. I asked what could be done and he replied they could cancel it, but I'd also lose the bundle rate applied to my auto insurance. I'm beyond disappointed and completely feel like he didn't have my best interest. After all, they work on commission and my policies probably made him a decent amount. If you are seeking any insurance from them, ask for another agent and ask questions over and over until you're reassured you're getting what they quote you. I for one, will be requesting I deal with another agent moving forward there.

Fantastic experience: Josh was the best driving instructor we have experienced for my daughter's driving classes. He gives the best attention to detail, while creating a low stress environment. Though AAA needs more instructors overall, Josh is by far the greatest!

Negative experience: Worst service at DMV counter that Ive ever received. Completely unhelpful. Doing business with AAA since 1992. Time to move on.

Fantastic experience: Great staff! Extremely helpful!

Fantastic experience: Always nice to avoid the dmv

Fantastic experience: The best in San Diego California*****

Fantastic experience: Went in today to deal with a title transfer. Was helped by Mary & her supervisor. Both were absolutely wonderful, timely, and accommodating.

Negative experience: Totally useless now. We came to notarize a one page standard form. I had it on my phone, but they refused to print it... Tried to renew a passport, but they do not do that anymore either... Full of staff, but no customers, and no desire to work.

Fantastic experience: Absolutely very helpful, had to register a out of state RV that I had purchased, they were very helpful, suggest going in the morning to avoid any wait time if your going for any car or rv registration issue, had to go twice, wait time was only about 15 minutes

Positive experience: Very happy with the AAA drivers training program through the Escondido location and Josh Board

Negative experience: Went in at about 4:20, there was three people before me. About 10 more showed up after I was “checked in” and all got helped before I did. I had to go back up to the front and check in again to get helped. I ended up being at this office till pretty much close time while everyone else got helped.

Negative experience: This AAA is slower than the San Marcos DMV using “get in line now”. Repeatedly I’ve waited 45 minutes to do a simple title transfer.

Fantastic experience: This AAA Insurance branch provides outstanding service! Staff at this branch are always super polite, friendly, knowledgeable, helpful and efficient. Anabel, Mary and others provide super service with DMV needs. The agents at this location are also friendly and helpful. Oscar Rodriguez is an exceptional agent in particular. Positive, helpful, efficient and always looking out for the best possible coverage to meet the needs and budget of his clients. I highly recommend AAA Escondido!

Fantastic experience: Title transfer was quick and easy but don't forget to get a smog.

Positive experience: I had to come back to AAA with a smog check to complete the registration on a new (used) truck we just purchased. The truck is already registered, payment was already made and now I'm waiting, waiting and waiting to simply drop off a copy of the completed smog cert. The employees are nice enough, but the long wait times and lacking sence of urgency reminds me of the DMV / stereotypical complacency / bureaucracy. I hope AAA doesn't continue to resemble more of the attributes and customer service deficiencies of the state DMV.

Fantastic experience: Switching from Allstate insurance to AAA insurance better insurance more trust better service and more honest ask for Mr Samer, he’s the one for this job .

Fantastic experience: Love that AAA, ALWAYS making my life easier!

Fantastic experience: I like their DMV services, much better than going to the building of the DMV

Negative experience: Tonight, we had a flat tire. We didn’t feel the need to worry because we had AAA. Boy, were we wrong. Instead of the caring company that people used to rely on for help when they needed it, AAA has become one more predatory organization that takes advantage of its loyal members when they need them most. Our little flat tire problem turned into a much bigger one, thanks to AAA. After ordering a service request through the automated system, we were quoted an hour to get a tow. That didn't happen. We called an hour and a half later. We were told they have one contractor with one driver for all of San Diego. They told us he had finished his last service and was on his way to us. They said he would arrive in 30 minutes. He did not arrive. I called and spoke to Jesenia. Aside from the virtual assistant, we placed the initial request through, she was the most caring. However, she confused us more. She said the driver that was supposedly free and on his way to us, wasn’t. She said he was being held by the CHP. When we told her to cancel the service, she said: “Are you sure you don’t want to wait a few minutes?” When I asked how that could be possible if he was being held by CHP, she had no answer. We canceled. So after waiting over 2 hours for nothing, we got a ride home and had to leave our car in the parking lot overnight. In the morning we will need to drive back to try to fix this issue. If our car is still there. The people that we spoke to showed the worst level of apathy and officiousness that I have ever experienced. Not one note of empathy or understanding. Just matter fact statement of policy. If AAA's goal is to create a membership of disappointed, angry members, they have trained their staff well.

Fantastic experience: Fast friendly service specially for DMV transactions. It is worth the membership.

Fantastic experience: These folks were super friendly, professional, and even though my credit wasn't good enough to really benefit from their services, they got me 3rd party insurance, some good advice and a plan for when my credit improves. Thanks guys!

Fantastic experience: In spite of staff shortages due to COVID, this fast service that was friendly and pleasant.

Fantastic experience: Always great, love AAA! They are always quick and knowledgeable. Very friendly.

Fantastic experience: The front counter and DMV people are fantastic. This office is clean and organized. Good job!

Fantastic experience: Took care of my business Very pleasant

Fantastic experience: I got AAA 20 years ago, as a Christmas present, when the guy my mother was dating put me on his policy! Its proven to be One of the Best gifts received, by far.

Fantastic experience: Great Service!

Fantastic experience: Always beats the dmv

Fantastic experience: Got a trip ticket for my trip driving to Bonners Ferry. It was great.

Fantastic experience: Great service, friendly associates

Fantastic experience: Clean building, friendly people, very good insurance

Fantastic experience: Always a better option than going to the DMV. And great for insurance and travel stuff too.

Positive experience: I give this place four stars because it is always busy, I wish they would hire more people. But if you have membership you can do your car registration and other DMV transactions here. The staff is very friendly but I just think they're a bit understaffed.

Fantastic experience: Extremely helpful! Was able to get insurance for my car in Arizona even though it was registered in California. So I was able to drive to Tucson Az with insurance even though I still need to register it! I was able to do this after the title was transferred to me.

Fantastic experience: Love This Place! ALWAYS DID WHEN I WAS YOUNGER❤!

Fantastic experience: Oscar is the best! Also their DMV services are quick and efficient. Make sure you bring cash or check.

Fantastic experience: Customer service was excellent!! Front desk receptionist was very informative and helpful. Much easier then going to DMV.

Fantastic experience: Cecelia was awesome! She helped me get the maps I needed and was super helpful and upbeat!

Fantastic experience: Surprisingly fast and easy. Very helpful.

Fantastic experience: DMV services for a lost plates was zip zap zop...I and out with my new license plate within 15 mins.

Fantastic experience: In and out, faster than a drive through! Always GREAT service

Fantastic experience: Very convenient to conduct all DMV business without the DMV crowd. The AAA membership is worth this convenience by itself!

Fantastic experience: Excellent service. Short wait and completed transactions. A++++

Fantastic experience: Battery died. And Omar from Quality Towing showed up in 5 minutes. Got me driving another 5 minutes with a big smile on his face

Fantastic experience: Been triple A for 4 years.

Positive experience: They do need to better themselves in customer service a at bit. They are very friendly and I was in and out in a Flash

Fantastic experience: Super friendly, knowledgeable employees, fast service. I love this AAA

Negative experience: The woman Rosa or Rosie in membership was rude and unwilling to help me solve my problem. She told me to call the membership number on the back of my card. I was being charged through automatic withdrawal for my daughter's card that neither of us authorized or signed up for.

Fantastic experience: Great service and friendly staff

Fantastic experience: This lovely instructor Josh Board was extremely helpful when teaching me. He was kind, considerate, knowledgeable, and went the extra mile. I would recommend him to any of my friends. He even told my family that if any questions come up to call him and he will help. He made me feel safe on the road, and was very friendly.

Fantastic experience: This place is quick! In and out in no time! :)

Fantastic experience: Great service!!! Great Driver Can't ask for anything else!!!

Fantastic experience: The best auto insurance to have great rates very cool employees.Got my car insurance and registerd all in 30 minutes honestly who else does this best insurance ever

Fantastic experience: They always come to my rescue with a smile and kind word.

Fantastic experience: Great experience, they are the best!

Fantastic experience: I went to AAA to change my name on the title. There was about a 10 minute wait. The staff was very helpful and efficient.

Fantastic experience: Love AAA for simple things it's easy to avoid the DMV "situation".

Fantastic experience: I was in and out so quick I was so amazed. I went in without an apointment at around 2 in the afternoon on a Tuesday, to pay for my vehicle registration and get new tags. I did have my registration renewal with me with a check already filled out for my renewal amount. It was Hassel free and recieved new stickers on the spot. They take DMV payments by Cash, Check, and now Visa or Mastercard. They may take other credit cards, but didn't add them in my review since I am not 100% positive. Note: it has to be a credit card and NOT DEBIT. The reason you have to pay with a CC if using a card is because they do charge a little over 2% fee for not paying by cash or check and this fee can not be applied to a debit card.

Fantastic experience: I always get good service at this place so no complaints I go there and get my things done and leave happy

Fantastic experience: Great place for registering vehicle. So glad to be a AAA member.

Fantastic experience: I just went to get a printout of my insurance card. I was in and out within minutes.

Fantastic experience: I went to get maps. Was fast and I felt their safety protocols were in place

Negative experience: Long line and they were by appointment only for Notary.

Positive experience: Took me to the Tire shop only

Fantastic experience: They take care of all your auto needs +

Fantastic experience: They always take good care of us.

Positive experience: Received some inconsistent info from employee to employee. Frustrating.

Fantastic experience: Never seen a long line and they know what they are doing.

Fantastic experience: Way better than the 'DMV' experience.

Fantastic experience: They are open for business, practicing social distancing protocols. Nice to be able to walk in and make payments in person.

Fantastic experience: Good deal

Fantastic experience: Extremely strict COVID procedures (which is a very good thing!!). They were able to help me quick and easy with some DMV bureaucracy problems. Didn't even have to pay extra for their time. Triple love for triple A.

Fantastic experience: Took care of dmv paperwork better than the dmv

Fantastic experience: Patricia was awesome in helping me with some insurance issues. She even stayed after her quiting time.

Fantastic experience: DMV services fast and friendly!

Fantastic experience: Everybody from the entrance to the end was awesome love all there smiles from beginning to the end

Fantastic experience: Love getting maps and travel assistance for the staff.

Fantastic experience: No lines, helpful people. DMV registration of out of state vehicle.

Positive experience: Quick and easy. Our visit was smooth. Thank you

Fantastic experience: Always a great experience with whatever I need at this location. The people are fantastic!

Fantastic experience: In and out fast. DMV registration. All safety protocol in place.

Fantastic experience: Fast service during this pandemic.

Negative experience: I was at AAA in Escondido today to pay the registration of my car, also I was at AAA in Escondido for the same reason after checking the website to find out it was closed. I have been a member for 43 years for the first time I had to deal with a woman that wasn’t interested on helping she thought she was in a popular contest carrying a conversation with another woman how great they were I ask her why they didn’t change the website to let people know they were closed and she answer me is because we deserve a vacation. I don’t know if I will continue to pay my dues after the bad experience I had today with that woman she kept telling me to move like a menthol retarded just ruin my morning

Fantastic experience: Great experience. In and out under 5 minutes. Everyone so nice.

Fantastic experience: AAA is doing an excellent job with Covid-19 restrictions - I did not have to wait and felt they are doing everything possible to keep customers and employees safe.

Negative experience: TOOK MY MONEY, CHANGED MY POLICY, RAISED MY RATES all within 2 days then charged me a cancellation fee. CROOKED!!

Negative experience: The won't pick up the phone in person.