AAA Montebello Insurance and Member Services

Fantastic experience: Very professional, short wait time.

Negative experience: What a joke AAA club has been a member for over a decade and as a disabled person I walked home woke my kid up and assisted to the vehicle home. Why pay AAA plus when you get nothing in return. At 75% to ask for a lawyer. The best part parked right front of so many cameras. Shame on AAA club

Fantastic experience: I come to this AAA location to take care of all my DMV needs. To pay my car registration, get my tags, pay my auto insurance, get help getting entertainment tickets, and more. The staff is always friendly and on top of their game. They keep everyone moving in and out in a very efficient timely manner! They are patient and take their time answering all my questions. The place always opens on time, it is clean, well lit, very organized and there is plenty of parking. Will definitely keep coming here.

Fantastic experience: Fast and easy

Negative experience: It’s convenient but the service isn’t the best here

Fantastic experience: All the personall were AWESOME! They are happy to help their members. They all treated me as if I VIP! I highly recommend becoming a AAA member and coming to this particular location.

Fantastic experience: My daughter had passed away and I had to have the title and registration for her car updated for DMV. Carla was very helpful walking me through all of the steps, guiding me along the way, etc. Thanks to her understanding, caring and pleasant nature, I was able to get through this horrible ordeal. She is an angel! She even gave me a big hug after we were finished. Thanks to her, my dreaded nightmare turned out to be a good experience.

Negative experience: WELFARE OFFICE LINES! They need more employees, the wait is ridiculous! Go elsewhere not this office.

Fantastic experience: Great

Negative experience: Javier is very rude. Was not helpful, did not let me speak to his manager. Do not go to this guy.

Negative experience: Ashley Gomez has a really bad attitude lacks professionalism and customer service skills. Was extremely rude to my mother.

Negative experience: Lilliana Cunningham is an incompetent agent who did not file our registration as new members. The first call, while she was completing our file continuously told us she would call back. She called back and forth getting our information to where she was rushing. About 2 weeks later, she calls back only to tell us she got the incorrect VIN number on my vehicle. The incorrect information by this incompetent agent lead for us to get a supposed letter by an underwriter, that we never got. There was no email or phone for the underwriter to reach us (Lilliana's incompetence as we have proof of her calling us and emailing us). Be careful working with Lilliana Cunningham. And I very much hope the supervisor reads this and reaches out. Completely unacceptable and dissatisfiying customer service for a service we are paying for.

Negative experience: They don’t like to do their job, don’t waste your time, just go to the dmv.

Negative experience: I went for 30 min membership and needed up for 3 hrs moving all my home and car insurance I sat there and was patient and got it down. I went in today 15 min after closing. No one would give me my tags. Quick to slam door in my face. Thanks to Susie at aaa in Montebello and the bleach blond woman after her

Fantastic experience: This is a great place, less crowd, plenty of parking. I prefer this place over the one in Alhambra. I want to specifically give 5 stars to the associate names Melissa T. She was professional, helpful, and knowledgeable. Thank you.....

Fantastic experience: Melissa t, Was amazing very helpful and polite she is very knowledgeable she explains herself well it was a very pleasant visit again great job and thank you for your kindness...

Negative experience: I was there on Monday noon . Usually I never have any issues. On this day I only had my D.L on me I had lost my membership card . I walk in and say I need to put a non op on mine and my husbands vehicle. Without asking the lady” assumes “ it’s not my car and says “we’ll your not going to be able to make any changes without him here” not even asking who’s vehicle it was . For the record all mine . I’m reg owner. I tell her I’m the owner then looks at me smug and says talk to dmv services . Older rude lady comes over and starts saying I can’t put a non op and when I ask to remove vehicle right away starts saying if you take it off it will affect your policy not even looking at the Comp seeing I have other cars . Long story the whole time she will not show me the paper of fees . She quickly slides it away and tears it up and gives me a print out with no vehicle or personal information . That day they both made me feel so uncomfortable as if I was not the car owner and they seemed so judgmental towards me . It used to be friendly . These 2 women's attitude are horrible they remind me of county DPSS workers . That’s how they talk and treat ppl . They really need some friendlier ppl in front. They make me not want to come back to this office . They just want to shuffle people off . Rude ! Waste of time . “Know it “all 0lder dmv lady is the worst . No help at all . Doesn’t even let you talk just assumes and wants to hurry up and get you out ! I’m over a 10year multi policy owner and this is the worst experience ever in all my time . Pls AAA more customer interaction training.

Fantastic experience: STAFF IS FAST AND FRIENDLY

Fantastic experience: Wow. What a great office! 5 stars for everyone that assisted me. Great AND FRIENDLY customer service. Very rare to get that in 2023, kudos to the great team they have working there and their awesome services.

Negative experience: I was standing in the front line waiting until a guy skipped me and was. Called by another represe stative, they saw me standing there why not call me like the other guy.?

Positive experience: I went there early Monday morning. There were already a handful of people waiting for it to open. I checked in and waited a minute before my name was called. I paid for my vehicle registration and got my passport pictures taken. I was done in less than 10 minutes.

Fantastic experience: Hector at the Montebello office went all out for me. Affordable for senior like me.... even received a travel tote lol

Negative experience: Smh scamming people left n right blaming covid for being 3 hrs late charging a fee to cancel the policy well over a month in advanced what kind of crapola is this I thought this was supposed to be a great company hahah

Fantastic experience: I always get good service when I visit AAA. The DMV services alone are worth the yearly membership fees. I've made a claim when my storage room was burglarized. They were more than fair and worked with me on my claim. I was able to replace a lot of what was stolen. You get what you pay for. It may be a little more expensive but get into an accident or file a loss claim and you will be glad your insured with a reputable insurance organization. Trust me don't skimp out, these days your going to get sued after an accident its almost automatic. Pay a few hundred bucks more a year..

Fantastic experience: Very helpful and friendly

Fantastic experience: Went in to get some DMV paper work done today for my father and I. The staff was efficient and very kind, she definitely went above and beyond! Thank you Roseline!

Fantastic experience: Very convenient payments.

Positive experience: Busy, always have a good experience. Good at what they do.

Fantastic experience: Very friendly people and very good service.

Fantastic experience: Polite and courteous employees

Fantastic experience: Friendly customer service.

Fantastic experience: Is very good service than the fast service tool is good

Fantastic experience: Been a member for over 20 years

Fantastic experience: Resolved my problem that the DMV could not do. I should have gone to AAA to begin with.

Negative experience: Customer service is not good.. I've been here waiting for over an hour.

Positive experience: Good service

Fantastic experience: The place where you safe

Fantastic experience: Pay car registration, quick and easy.

Negative experience: Not a positive thing

Negative experience: Absolute garbage service, 3 hours to be helped, metro stopped by 3 times to try to help

Fantastic experience: Its worth getting membership just if you use it to get your tags minus visiting the dreaded DMV.

Fantastic experience: Fast service and polite staff

Fantastic experience: Got there around 8:30 first of around 15 people in line super fast DMV line was around the building

Fantastic experience: The best people working for them there hospitality is the best I love AAA employeses

Fantastic experience: Fast

Fantastic experience: Excellent..... tags pick up right there

Fantastic experience: Every time I walk in, people are so courteous... great service

Fantastic experience: Great Service

Fantastic experience: I booked international travel twice with the amazing group (Rebecca and Rachel are ANGELS). Not only do they provide extraordinary service excellence during booking, they jumped right in when the poop hit the fan while I was traveling. Could not ask them to do more because they move heaven and earth to make things good. Highly recommend them to anyone considering air, hotel and ground services.

Fantastic experience: Rebecca in Travel was great!!

Fantastic experience: I'm visit was to get my car registration. I was in an out in less then 10 minutes. I will never again go to DMV for car registration.

Fantastic experience: Super helpful people thanks.

Fantastic experience: It was a great experience they helped me with my registration and I was helped by a very beautiful woman.

Fantastic experience: Great customer service.

Fantastic experience: Safe and clean. Staff was very helpful, quicker than DMV, for registration renewals.

Fantastic experience: Always quick and efficient, took 10 min total time to get my passport pics done, also dmv registration

Fantastic experience: Even though this office is super busy right now, they make the biggest effort to take care of you as soon as possible.

Fantastic experience: Awesome! It pays to be a member! They saved me soo much money when doing a vehicle transfer. You wouldn't get this type of service let alone information straight from DMV. The membership fee just payed for itself for the next three years with today's service.

Positive experience: I love this group! I don't know how I got through without these guy's. Great service!

Fantastic experience: Wonderful folks extremely patient and thoughtful. Lilly and Christy of the Montebello office are the best

Fantastic experience: Bertha is the best !!!!

Fantastic experience: I went in with some confusing title transfers and was fortunate enough to be assisted by Yeni Pelayo-Vasquez! She was so friendly and patient and didn't make me feel flustered for not having/ knowing the correct paperwork. Truly, I cannot say enough positive things about my experience at this branch and with Yeni specifically. Thank you guys for being a smiling face in this business.

Fantastic experience: This is a very nice location that is tucked away. It got me in and out very fast. I will definitely remember this location.

Fantastic experience: Good service and well organized even with 'covid 19'

Fantastic experience: Very helpful with my dmv request. Helped me fill out the paperwork and gave me tags on the spot.

Positive experience: Great customer service. Adheres to COVID-19 protocols. Lots of signage to guide customers. Staff is quick and efficient.

Positive experience: Because of the pandemic the service is a little slow.

Positive experience: Waited over 20 minutes

Fantastic experience: Our travel agent is the best she's always looking out for deals. She's amazing is our 2nd year with her Rosie Huerta.

Fantastic experience: Great experience here. Details were explained well and clear about policy fee's and coverage by Hector.

Fantastic experience: Always effortless,in and out.

Fantastic experience: Friendly staff and waiting lines move quickly. Sorry no restrooms.

Fantastic experience: Able to wait inside the building, no longer having to wait outside in a line with a 6' distance between AAA members

Fantastic experience: The place is good and people very helpful. Phone system is horrible can't get a live person. Loops you through automated responses and never get a live person. Would be helpful and a time saver if you could speak to someone before you go and wait in line.

Fantastic experience: Love it! Quick and organized, better than DMV.

Negative experience: Don't get your car insured here for a little minor accident they raise up your insurance by alot!switching as soon as possible last bill i pay!

Fantastic experience: Fast and efficient. Didn't have to wait too long. Perhaps 5 minutes. In and out in 8 minutes. Plentiful parking.

Fantastic experience: Very good service at the montebello California office .

Fantastic experience: Always fast, friendly and helpful service! Will continue to visit this office for all my DMV, insurance, and travel needs!

Fantastic experience: Yeni was SUPER helpful excellent customer service!! Everyone was pleasant and SAFE!!

Positive experience: The wait was not too long.

Negative experience: RUDE, RUDE, RUDE AAA OF MONTEBELLO

Fantastic experience: Absolutely very compassionate and professional.

Fantastic experience: The best service I have gotten from them fast and very efficient every one was Super nice thank you fro the great service

Fantastic experience: I've been going here for 10 years

Fantastic experience: Friendly and Expert help on transaction

Fantastic experience: Safe for all transactions. Quicker than before. I will always be loyal to AAA.

Negative experience: Only two people working and waiting time us longer than 1 hour, it is really bad AAA, used to be more efficient but now it is not worth the membership cause becoming another dmv office

Fantastic experience: This is a great office for the services of the California community

Negative experience: They are a money making business 'crazy expensive'

Positive experience: Good staff, great service

Fantastic experience: Love having AAA. What ever I need to do in the DMV I can go to the AAA and get it done there in the fraction of the time! Even during this pandemic there is hardly a line to get in. I was there yesterday to register my 1980 Toyota Corolla and waited a total of 5 seconds before being seen by a agent. The transaction itself took a mere 5 minutes.

Fantastic experience: Very friendly and fast services.

Fantastic experience: Excellent service every time I have to go to transfers, tags or any other DMV related business. Employees are very helpful and polite always willing to go the extra mile for their customers.. Highly recommended.

Negative experience: Bad place to go to, didn't wanna insure me BECAUSE OF AN ACCIDENT I WASNT IN INVOLVED IN, MY CAR WAS PARKED......

Fantastic experience: Great services. People work there really nice.

Fantastic experience: During this year 2020, AAA is coming through for the customer. They manage to stay open. The office is Covid-19 approved. All services remain open. Precautions are taken of course, but excellent service is their hallmark and it remains.

Fantastic experience: Always friendly greeting with a smile.

Fantastic experience: Such a wonderful service and the customer rep was freaking awesome! Thank you!

Positive experience: that's the first time I've been there the sale people where friendlyand very helpful don't be afraid to go there