ICE Rewards

Fantastic experience: Fantastic product and services by employees and company offers.

Fantastic experience: Good customer relations and a great product at a fair price.

Fantastic experience: Good cruise values. Expert advice and counsel.

Fantastic experience: Very satisfied with helpful agent.

Fantastic experience: In todays maze of automation it's refreshing to deal with friendly, professional and patient humans. The savings were also incredible. It's the best way to start the vacation process .

Negative experience: Do not invest in ICE Rewards!! The Wed site stinks. It takes over a minute to load a page, and trying to return to the previous page is impossible. They sell you on the value of points but neglect to tell you that 10000 only equals $100. The points expire if you are unable to book a vacation in their time frame, and you can not use points and your travel cash together for the same trip. They charge $20 for assistance with a booking and use Expedia to book (I can use Expedia myself)! When you log into their website to browse possible vacations, expect to receive at least 3 calls a day from Ice from a different person each time, all claiming to be your personal assistant. They do not research the properties they list, so the description is usually outdated or flat-out wrong. I could go on, but the bottom line for me is they talked my 80 year old mother out of $3000 + dollars and are the worst company to deal with.

Fantastic experience: My shared experience with each agency provided the best service and was fully detailed of the services that were rendered to me.

Fantastic experience: I've had a membership with ICE for 10 years and have totally enjoyed it. The quality of the places that we have stayed at have all been superior quality & I'm very happy & priveledged to be a part of ICE Rewards.

Fantastic experience: I have been very happy with the site and booking is very easy. It's like you're your own travel agent. Love this site and I highly recommend Ice Rewards to any and everyone!!

Fantastic experience: .My wife and I had a fantastic stay at this resort , it was my second time at this location and I would definitely stay here again

Positive experience: Nice place would book again

Fantastic experience: Having Frank Aaron as my travel agent is the main reason I use ICE. He’s the best asset your company has.he is kind, considerate, cares about me as a customer, is always eager to offer suggestions and so any questioning of Viking that I ask. Been booking with him for 7-8 years. .

Fantastic experience: Rewards are good, just haven't used it as much as we should. I find the web site a.little confusing sometimes but pretty good otherwise

Fantastic experience: They were great in handling my request and very courtesy

Fantastic experience: We loved the relaxed atmosphere, beautiful surroundings, and the accessibility to outside tours and events. Staff were friendly and helpful. We enjoyed the time we spent here.

Fantastic experience: Always get prompt responses!

Fantastic experience: Availability is awesome on resorts

Fantastic experience: Really good service with this company. Ramon took a lot of time with me and helped me through the process. I'm really pleased. 10/10

Positive experience: I recommend ICE TEWARDS for travel and hotel reservations good rates and great customer services

Negative experience: Terrible and I mean Terrible customer support. Had an issue with a booking with one of the hotels and tried to resolve with booking, travel, and finance department from ICE and everyone and I mean everyone has been passing the buck. Promises of resolving the issue over 1 month. Every time we had a discussion with a representative or a alleged " Supervisor" we have been asked to call back in 24 to 72 hours not to include promises that they will call back. We have bucked several vacations not to include they are deducting a monthly payment and they had the audacity to put a hold on our account until " THEY" figure out what's going on. There wasn't a phone call or a warning or a conversation. Keep in mind we have current vacations booked, pay on time, and can't even get in to the system and every time a diffirent response and asking us to call back in 24 to 72 hours. We have been calling back for weeks with the same response talked to multiple "Supervisors and agents" We have been told that we had to pay for a failed service that wasn't our responsibility. They gave us points to make up the differences as a good faith gesture, but still locked us out of the account that THEY did not resolve and promised to take care of . This is one of the worst customer service experiences and as a faithful paying customer it's a tragedy. As of today 9/14/2023 , I was on the phone with another agent who spoke with a supervisor by the name of Joseph who says he will take care of this issue and to call on Monday. We will see. Beware if you have an issue with your booking, they go through a 3rd party and if that 3rd party denies the issue, ICE is going to run like rats in a tunnel and give you the run around and not communicate and they will blame you and want you to make the payment knowing it wasn't your fault. TERRIBLE, TERRIBLE , support for customers and they are incompetent in resolving problems. ......... BUYER BEWARE!!!!!!!!!!!

Fantastic experience: Smooth transactions, use of travel vouchers and points linked to savings, follow-up confirmations, No Hassle service, Thank you

Fantastic experience: Service was wonderful and got me what I needed

Negative experience: Have a cruise planned for 2024 and have been making small payments to pay for it and I am not getting receipts and every phone call takes 30 minutes plus horrible service they tell me go online when my membership expired and I am only using my last cruise certificate wish I never bought them. Wish I could just deal with the cruise line.

Fantastic experience: BECAUSE IT IS AN EXCELLENT APP AND EXCELLENT CUSTOMER SERVICE

Fantastic experience: We've mostly had good customer service and good quality resorts/hotels/accommodations.

Positive experience: I've been a member for 15 + yrs. The quarterly specials choices have change to only one offer for the next year vacation. The other reservations on the quarterly specials have to be made by mid December. The restrictions for Vidanta & El Cid limitation, lets you only one week every 2 or 3 years. The choices in the Quarterly specials, resorts have few choices, when you take away El Cid &Vidanta. The prices for hotel stays are not much different than the off sites, with no membership yearly fees. Cruises either. Flights made through Ice is just a convenient. Prices are higher than if you made them on different web sites. Keep your Ice contracts and screen copy anything to do with these representatives. I lost my points with no expirations dates to use them in 2 years. If you make a vacation using your cash earned and the hotel/resort decides to cancel your stay. You'll get the cash back in 1 - 2 weeks. You will lose your cash if you don't make another reservation using in 30 days. If you call to make a reservation, there is a service fee now. All reservations should be done on line now. I don't get emails from Ice for upcoming events including when quarterly specials are happening. I do with Gov Vacations and AFV, ( these are similar with Ice Rewards) And I only have limited membership with Gov & Military vacations.

Fantastic experience: ICE Rewards program is a great value to people who like to travel and experience the world. They are easy to work with and helpful. The savings are great.

Positive experience: While the selection of vacations is good, the ICE website has always been incredibly "glitchy", resulting in a frustrating experience when trying to choose from the selection offered. Everything goes well until you try to get extra information on a particular resort, or choose your specific dates. Most alarmingly, this time our confirmation email said in bold letters that our transaction could not be completed due to credit card issues. We called customer support, and a very kind gentleman assured us that everything looked fine on his end. Still, I'm worried and frustrated; do I have a vacation planned?? Nevertheless, we have enjoyed our vacations booked through ICE in the past.

Fantastic experience: Prompt curdious. Staff

Fantastic experience: My agent Michelle took care of our booking needs in a thorough and professional way for both myself the others travelling with me. Thankyou Michelle, I look forward to booking again with you in the future.

Fantastic experience: I've been a member for over ten years. I always get the lowest rates on all my vacations. No one can beat the deals.

Fantastic experience: Operator was very helpful and easy to talk to

Fantastic experience: Answered all my questions appropriately

Fantastic experience: All the experience are awesome, The personal that provide information in ice REWARDS are very profesional

Fantastic experience: Information provided about the cruise was accurate, and all the details given matched fine

Fantastic experience: I wish your agents were better informed about cruise specifics. I've called about eight times and still don't have all the info I need to properly inform my European guest about the trip. It's making preparations very nerve racking and time consuming.

Fantastic experience: Process was fairly easy to use and staff were helpful

Fantastic experience: Very good person, listens well

Fantastic experience: SAFRAS IS THE BEST NO ONE ELSE COMES CLOSE

Fantastic experience: Carlos was very kind and helpful. He explained and followed up on my membership.

Fantastic experience: Terrific company. Very professional and helpful agents who walk you step, by step through your booking.

Fantastic experience: Excellent understanding of my needs by Micha from Las Vegas.

Fantastic experience: He went above and beyond to help us get the type of room we needed! He was very friendly and apologetic for having to put us on hold for as long as he did!

Fantastic experience: Customeservice representative Starla presented with a professional and people friendly approach.

Fantastic experience: Our Agent Mayara was very professional and Honest in providing information about the vacation programs to me and was able to answer all of my questions.

Fantastic experience: Great job thank you all

Fantastic experience: Love love love ICE! Best value and best cruises! Been using them solely for cruises for years now! Admit that for a week and a half now have been on hold for two to four hours every day to the cruise department ! At 6:15 Saturday had given up altogether and then Pafpricio answered ! He was absolutely amazing and in an hour solved all my problems! We are booked on the most amazing cruise in 2023! Thank you Pafpricio and thank you ICE♥️

Positive experience: Faster response during a phone call.

Fantastic experience: The service with Beejay Dasrat wat excellent and I received every thing he said....

Fantastic experience: The representative was very cordial and helped me book my trip.

Fantastic experience: We stayed at the Grand Luxe which is a Vidanta property in Nuevo Vallarta. It was a beautiful resort that we thoroughly enjoyed, and will return if we again have a chance .

Fantastic experience: Always experience great service.

Fantastic experience: The agent rep is very proficient and knowledgeable, very recommendable.

Positive experience: I did not see my reward for my anniversary

Negative experience: Had a cruise booked 5 cabins and needed to change the dates. Was on the phone 5 hours to try and get this changed. REQUESTED to be in the middle of the ship… after 5 hours on the phone, mostly being on hold . I looked at my cabins after he changed them and all were in the front of the ship… no one ever calls you back and your on hold forever, very disappointing.

Fantastic experience: He was very cooperative and was able to complete my booking.

Fantastic experience: great discounts on vacations. If it was not for the discounts, we would not be able to afford vacations

Fantastic experience: Colleen was most knowledgeable and efficient with the renewal of my account. She explained the benefits clearly and I purchased the promotional package from her. I am thrilled that she will be my advisor for upcoming trips because of her expertise and travel enthusiasm.

Fantastic experience: All was good. Henry was exceptional in offering options and service

Fantastic experience: One customer Rep said I had points and weeks to use, as it turned out another Rep said I only had 1/2 my points, no weeks, I was very disappointed at the misinformation and confusion. 1st Rep said I could call her to make my vacation plan at any time, she no longer returned my call, i tried, no call back, finally I heard from her manager. At this point I used another customer Rep. He helped me. Not a great customer service experience

Positive experience: The main reason I join ICE was because of the Quarterly Specials. Sales from $49 - Abt. $700 for a week/s vacation for 2. The choices for stays have declined since 2007 . There are fewer choices and times of the year one can take vacation. Stays are once every 3 years at El Cid or 2 yrs at the Vidanta resorts. Vacations are during non prime time, May - December. Vidanta & El Cid have taken over the site for the Quarterly Specials. If you like to travel every year, don't join ICE.

Fantastic experience: It has provided good service and matched priced

Fantastic experience: San Jay was so patient and took his time to make sure I was happy.

Fantastic experience: I have purchase my membership over 6 years ago and I have never use any of the services. Therefore I don't feel comfortable to answer any of the question related to travel with ICE

Positive experience: Milton handled all my problems with professionalism and Politeness And was very accommodating

Fantastic experience: Had the best experience receiving the call from ICE Rewards. I had several perks I hadn't used and, in fact, forgotten about. You know for me, checking my history and seeing that I had paid for things I never leveraged is what I would say is a reason to call me out of the blue. That, all of Telemarketing world, might be the one justifiable reason to reach out to me this way. And I"m glad it was Omar. Let's do this, my man, glad to be back onboard - and ready to use the features I've purchased this time!

Fantastic experience: It would be less stressful if the customer could have at least 24 - 48 hours to go over their notes and speak to their 'spouse, family or partner, and then commit to at least the first payment/down payment at another meeting with the 'counselor', and have those days count with the ten days to decide to cancel or go ahead with the agreement of payments or decide if they want to pay the whole amount of the 'program' off.

Fantastic experience: Ryan was very knowledgeable and pleasant!

Fantastic experience: Above average professional travel agents to assist in planning, making or cancelling reservations. Many services, including air, car and hotel at rates below elsewhere.

Positive experience: The way the saleperson treated me and the pacient he has to look for me and give the best

Positive experience: Well the last trip I was on, the resort stuck us in a horrible room, the beds were old, hard and had an old sponge mattress topper on it. When asked to have it removed and replaced all they brought was a clean mattress cover. The beds were still hard. Also had mariachi bands playing until 3 in the morning. Also the board walks were under major construction so it was very dusty and dirty. So I hope the next trip to Tullum will be better.

Positive experience: Not really pleased with changes since I joined. Will probably travel one more time using my 110,000 points, when I feel safe

Fantastic experience: I don't have the money to travel like I want and I keep getting calls to pay it off.

Fantastic experience: The level of service is above and beyond, this was the icing on my retirement.

Fantastic experience: She was very friendly to talk to, understood what we were going through and fix our problem very quickly and without spending a fortune more. Excellent work

Fantastic experience: The most amazing resort with excellent customer service! Loved everything about it!

Fantastic experience: Great vacation deals. Love it! ICE Rewards is the best vacation club. We have only been members for a few months but we love it. We were Vacation Privileges members previously, which was also great.

Fantastic experience: My agent was so knowledgeable and extremely helpful!! I couldn't beat the price of the airfare.

Fantastic experience: Spent a lot of time with us explaining all of the benefits.

Fantastic experience: Karen, my account manager/consultant, explained to me/helped me understand my membership excellently. Now I understand how amazing my icerewards membership is.

Fantastic experience: Unit and service was to our satisfaction

Fantastic experience: I've had EXCELLENT vacations with Ice Rewards from beginning to end. Excellent customer service and very knowledgeable staff.

Fantastic experience: Will have more information after my holiday.

Fantastic experience: We should be able to email the persons we deal with so that the company can gain more legitimacy

Fantastic experience: Brandon's services and knowledge of the program was amazing. Kudos to Brandon

Fantastic experience: Esther Rodriguez was amazing. She answered all my questions, was professional and very nice. I loved working with her!

Fantastic experience: Renaldo explained quickly and precisely the advantages to upgrading with ICE and I really liked his suggestion to involve other family members to enjoy using the large number of points that have accumulated. I also felt grateful to Renaldo's wife, Abigail who saved us a thousand dollars in cost when we needed to change our tickets for upcoming international travel to Bolivia. She contacted the CSA Travel Protection people and made the changes to our protection plan FOR ME! That was huge and saved me from having to file for a refund after paying the new premium up front. These two employees are "SPECIAL" and a huge asset to your company! I never want to deal with any other company again as long as I can get their help and experience. Abigail really understood our situation after only one explanation and went to bat for us with United and CSA. Why would we ever want to go to anyone else? Hope you can reward these two and keep them for a long time.

Positive experience: They should give more time to use saving credits and let you use more of it for it to feel like you are getting a good price. I have found better pricing for hotels on other sites that I don’t have to pay a membership for.

Fantastic experience: Very good service, only some time difficulty to login. Special in mid night up.

Fantastic experience: The pricing was great. Also, there was no hassle at hotel.

Fantastic experience: He was very patient explaining the offer to me.

Fantastic experience: The customer service is amazing

Fantastic experience: The service rep was excellent at helping me with all of the requests that I had

Positive experience: Saved me a little money on my short vacation to see my mother

Fantastic experience: Just love ice for all my vacation planning.

Fantastic experience: I was transferred multiple times so as to fully have my questions answered. Every single person gave me their name and extension, and were so very patient and polite concerning my remedial questions. I really appreciated that. Although I have not utilized this program since purchase, I am now seriously looking it over in depth. Hope to plan my next trip through this means. Thank you!

Fantastic experience: Alfredo has been a saint! My son and I have had so many unbelievably awful issues, which I am sure by now you have received, so now it is time to give accolades to this gentleman. He actually DOES what he says he is going to do. He makes sure he is available, calls back when he says he will and all in all, he has been wonderful. You should clone him and get rid of those who don't even have their phones on.

Fantastic experience: have not exercised my travels benefits and mark was very helpful with my interests

Fantastic experience: I think that ICE Rewards provides good deals and discounts for people that travel frequently. I always tout ICE's deals whenever travel comes up with my friends.

Fantastic experience: got us a good deal. easy to speak with. Prompt and attentive to what we wanted