ALMACENES CUBAMAX

Fantastic experience: Although it takes time for what you send to arrive, it is safe and very inexpensive.

Fantastic experience: Very good service, everything was very quick

Fantastic experience: Very good service

Negative experience: Terrible shipping service, incredible delays, they do not fulfill what they promise, and once you pay, no one can help you. A terrible company. Not recommended.

Negative experience: The worst of the worst, I recommend looking for another company for shipments. CUBAMAX is just a name, they charge you hundreds of dollars for expedited shipping and then don’t even answer the phone. Shipments that are supposedly one week take much more than a month. A total scam.

Fantastic experience: Today I want to thank the customer service supervisor GLADIS because she demonstrated to be an excellent person. She cared a lot about my package. Thank you, Gladis, I cannot thank you enough. Happy New Year!

Fantastic experience: THE BEST IN THE WORLD!!! CLEAN, COZY PLACE!!! 100% ATTENTIVE, FRIENDLY STAFF!!! VERY GOOD SERVICE!!! IT'S A PLEASURE TO VISIT THEM!!! MY CONGRATULATIONS TO THEM!!! ❤️ ♥️ AND BLESSINGS!!!

Fantastic experience: Very good place.

Negative experience: A lot of mess, very slow, and people cut in line, they should be more attentive to that.

Negative experience: The long and delayed lines at this place are horrible, we're talking about hours. If you need to ask a question, they can't even respond because they don't have a person for those questions and to assist those who come looking for information. The line is the same for sending a shipment of packages as it is for sending a generator. I think they should make some distinction like they do with money transfers. The parking is bad because there are only a few spots in front of the place, you have to take a risk and search for it on the side street.

Negative experience: The horrible delay since 10:30 in the morning and it was 2:00 and they still hadn't attended to me, only two people attending, letting people in for benefits, without numbers, worse than if I were in Cuba. The person at the door has a very bad attitude, she calls and doesn't check the numbers. In summary, a great mess that agency is; if you don't want to suffer a heart attack, don't go, look for another agency.

Negative experience: The staff were very attentive, but I paid extra for an urgent air shipment, and it was delayed. Besides that, I had to send several complaint emails to expedite the delivery because they wanted to delay it as if it were by sea.

Negative experience: They never pick up the phone if it's to attend to customers, and they don't do it. The packages sometimes arrive quickly, other times it takes a month and they don't arrive.

Fantastic experience: Again I went to deliver a plant because there was a promotion for this equipment that is so needed in CUBA, the treatment and service just like always, 'HOMELAND AND LIFE'

Positive experience: I have sent packages and they arrive in good condition. It's just that when you call, no one answers the call. I have been on hold for 45 minutes and no one is responding to the call with so many employees; it's a lack of respect.

Positive experience: Lack of availability of what they show

Fantastic experience: Excellent, very professional, they charge a bit more than another agency but it's worth it, information about where your shipment is, thank you very much.

Positive experience: Everything for Cuba. Including the line and the bad service. But if you are looking for something, you will surely find it there.

Negative experience: I am speaking about my experience over the phone. You dial the number and there is no one to answer you. I've been waiting for 20 minutes and no one is answering. It is a really bad service and a complete lack of respect towards your customers.

Negative experience: Bad

Negative experience: Tremendous liars, lack of respect, they are very informal and do not know how to listen, they justify everything to their convenience and benefit, they hung up the phone on me in the middle of a complaint I was making, but since they ran out of arguments and justifications, they left me alone on the phone. I don’t remember the name, but it was the supervisor from today, Friday, September 27th, at 3:00 pm. This feels a lot like an office in Cuba, a lot of talk and no guarantees for anything. For a moment, I thought I was talking to the office of paperwork and nonsense in Cuba, but they do know how to charge very well in advance; after that, what happens doesn’t matter.

Positive experience: A lot of delay

Negative experience: This company is a fraud; they examine the equipment, change parts, and damage it. They have no respect for others' belongings, regardless of the sacrifices we've made to get the money. I'm extremely upset and feel a lot of helplessness due to their audacity. I won't stop until I expose this. They break things as if they were trash.

Fantastic experience: I have visited this place several times, looking for information about the sale of combustion and electric motorcycles. They also showcase and sell other means for the home. Their workers are very dynamic, friendly, and respectful, providing clear and quick information to the customers who visit this place. I am interested in the motorcycle section, as I am a fan of them. Thank you.

Fantastic experience: I love them, they are very good and they take care of you very well, I have no complaints and things get done quickly, I recommend them.

Negative experience: They are a scam, I bought two televisions and my mom hadn't installed them because we needed the frames to put them on the wall, and when they went to install them one was broken and these scammers say they can't be held responsible. These people are a bunch of communist thieves, they rob and scam their own customers. I know my family has some blame for not opening the boxes, but the truth is one was broken, and they say it’s been a month, and today was the month, and they decided to scam me before replacing the broken TV. And as a customer who has made two purchases in two months amounting to over 10 thousand dollars in products, they shouldn't scam people like this.

Fantastic experience: Always very kind and they help to deliver to our relatives the products they need so much, thank you

Negative experience: They have a terrible attitude, I do not recommend it at all, it's garbage. Change the staff so you can keep your customers happy. THANK YOU

Fantastic experience: Opportunity to support family and friends

Fantastic experience: Good treatment

Fantastic experience: Excellent

Positive experience: Good service, quick deliveries

Fantastic experience: Very good and fast service. The best prices for sending packages to Cuba. With safety and speed.

Fantastic experience: Very good service, good people

Fantastic experience: The service was very good, the customer service girls were very attentive and helped me throughout the process. Eime from the warehouse, Sonia and Sandra from customer service provided very good service.

Fantastic experience: Excellent for shipments to Cuba

Negative experience: Terrible shipping service, several days ago I sent an electric bike and it arrived all damaged, with keys that were not theirs and the battery cover doesn't close, my relatives checked but it was all very quick and they didn't notice, their mistake, once the distributor left, my parents detailed and realized the damages, I immediately contacted this company and they told me I had to wait for a response in a few days, the response was that my relatives should have checked better and that the distributor had delivered it well, in summary, I lost my money.

Fantastic experience: Don't go on a Sunday, the lines are huge. You spend the whole day waiting.

Negative experience: The lady who gives the numbers is horrible. She's very rude, it seems like she doesn't like the job she does.. Thank you.

Negative experience: They are scammers. I sent a package 3 months ago and nothing, and they don't answer the phone.

Positive experience: They can send all kinds of things to Cuba. The only problem is that they don’t answer the phone at all. You have to go in person if you have questions. The place is very busy. You need to take a number to be attended to.

Fantastic experience: They provide excellent service. They help us meet the basic needs of our families held captive in Cuba.

Fantastic experience: Very good place

Fantastic experience: all good

Negative experience: One star because otherwise I can't give an opinion, as it should actually be 0. It's a disrespect that you have on the internet that you can rent a car; it's a lie, it doesn't give the option. You call, and they tell you that you have to go to an office, and of course, at the office, they charge you much more, plus office fees, and who knows how many other things. Don't deceive the public. If it can't be done online by oneself, definitely remove it. It's necessary to change agencies.

Fantastic experience: Very professional, good treatment, everything you send arrives very well and in record time

Fantastic experience: Excellent service ..... I recommend it 100 0000

Positive experience: The service here is very good, sometimes it takes a bit longer but it's due to the same customers. It seems that when the boxes arrive there, they are having issues. I sent 3 boxes, one arrived fine, another arrived broken, and the one that weighed 70 pounds arrived with 62 and broken. But, well, the people here are not to blame, I would just like them to let the ones over there know.

Fantastic experience: Very good price for the pounds, very professional, and they help you with any questions you may have.

Negative experience: The customer service was very slow, and there was little work being done in the place.

Fantastic experience: Excellent agency, I have already sent large equipment and everything arrives in excellent condition.

Fantastic experience: Since I arrived in this country, I have been shipping with Agencia Cuba Max. I have never had problems. Maybe sometimes there is a bit of delay in the packages arriving, but in the end, they always arrive. Nothing to worry about. Very good service. I have never lost anything. They attend to me very well! I recommend them 100%.

Fantastic experience: My good service, the best

Fantastic experience: They attended to me quickly and were very attentive.

Fantastic experience: Good, very good work and very reliable, everything arrives well

Fantastic experience: Good service from the staff in charge. The shipping prices are very good whether by air or sea. The parking area is insufficient. Package deliveries in Cuba are made in record time.

Fantastic experience: Excellent service!!!!!

Fantastic experience: Good and the staff very good

Fantastic experience: This was our first time in for using the service. We can't thank CubaMax more. We took a package in to be shipped and were the only non Spanish speaking people there. They quickly got an employee(Amy) to help us and she was TERRIFIC! She understood it was not only our first time, but also that we were a bit overwhelmed. She explained to us that we had to have an exact amount of weight for the box and patiently waited for us to run to a store to buy more product to put in the box. She helped us fill out the paperwork AND get our CubaMax card. We couldn't be happier with the service. Next time we'll have a much better understanding and be like pros! Thank you AMY and Cubamax! Oh, one more thing. When we called ahead to get a better understanding of what to expect, they were very quick to find an English speaking employee to help us. SUPER SERVICE!

Positive experience: The truth is very good

Fantastic experience: I have sent a lot with Cubamax and I am very satisfied.

Fantastic experience: It’s great, excellent offer and good service. What I would like is for there to be more seats.

Negative experience: THE SAME, THEY DON'T ANSWER THE PHONE, REALLY DISAPPOINTING

Negative experience: Bad service, it looks like an office or a place where you get your ID.

Positive experience: The logistics of this place are very well organized, the shipping is fast and the price is reasonable, the waiting time could perhaps improve and it would be great to have other parking options since it is always full and in this location there are no street options.

Fantastic experience: A very professional agency in their work, the shipments arrive in good condition and on time.

Fantastic experience: SUPER EXCELLENT!!! AND IN CAPS LOCK!!! I ALWAYS VISIT THE SAME PLACE! EXCELLENT SERVICE! I HAVE SENT MANY BOXES TO CUBA AND HAVE PURCHASED MANY ITEMS. THE LAST TIME WAS LAST SATURDAY 02/03/2024, THE PLACE WAS CROWDED WITH CUSTOMERS! IT IS A SYNONYM THAT THE PLACE IS EXCELLENT IN EVERY WAY!!! I RECOMMEND IT 100%!!! CONGRATULATIONS!!!

Fantastic experience: Special and very fast, very good the attention and the information they provide, and the delivery in 24 hours and my package was already in Cuba, CONGRATULATIONS

Fantastic experience: A good treatment, my 100 pound Yeco box before the more.

Fantastic experience: Good service, and what you send with them arrives quickly and safely.

Fantastic experience: Personally, I am very happy with Cubamax. I sent a reclining chair for my sick mom in Cuba, and incredibly, it arrived by sea in 11 days❤️. When I went to make the shipment, the staff was very kind, and when they delivered the package in Cuba, they also treated us very well. So I recommend Cubamax.

Fantastic experience: Superb experience and great treatment, very professional and super comfortable prices, they are part of our family when it comes to instructing you. Great organization. If there were an extra rating, I would give it to them.

Fantastic experience: Fast and attentive service, competitive prices, various shipping options, the merchandise they sell in the store does not seem to be of excessive quality, the waiting area could be more comfortable, but despite these details, good service overall, safe and fast delivery in less than 15 days for the western provinces of Cuba. They also ship to other provinces, but I am unaware of the delivery times.

Fantastic experience: The best of the best

Fantastic experience: My first time at the Cubamax offices...instant attention....precise...100% Cuban atmosphere...feels like home...recommended!!

Negative experience: I sent a box of 100 pounds more than 2 months ago and it is lost. Besides, the weight is altered. They are worse than in Cuba. In the store at least this Cuba max I do not recommend them. Thank you.

Negative experience: Horrible service. In the beginning, no agent was available to attend to us. No one followed the rules of the supervisor (a blonde-haired girl)After that the person who took us didn't check our package because in her appreciation we didn't have all the pounds required. They never weighed our package or tried to give us any options or guidance to send our package .

Fantastic experience: Very good customer service, only that they should not charge for the weight of the box. PA actually sent 20 pounds and not 22 as you say. Thank you.

Negative experience: the worst of the worst, here they deceive people, they tell you that your package will arrive in 45 days, and it's been three months and the package is still in transit. it's a shame what they give, but in my particular case, I feel cheated.

Positive experience: Many people to be attended to, all clustered in the same place, a bit of delay

Negative experience: Very long line to be attended 0 out of 10

Negative experience: The service is terrible. I sent a package on August 29 to be delivered to my house in Las Tunas, Majibacoa municipality, and they are sending it to be picked up in another municipality, Puerto Padre. I do not recommend them.

Fantastic experience: They took a video recording camera to Camagüey.

Negative experience: Ladies and gentlemen, do not be fooled. This is the second time I send with this agency, and I am facing the same situation again. Since August 27, I made a shipment and today, November 7, it has not been delivered. Now they tell me that it has been in the warehouse and that it will no longer be delivered to my doorstep, that they will call to indicate a pickup point because due to the fuel issue, it will no longer be taken to the door. I paid for the entire service, so I recommend that you do not be fooled and look for a better place to avoid facing the same problem.

Negative experience: This agency promises to deliver the shipment in 30 days and they don't. There is no seriousness and after they charge you, they deliver whenever they feel like it. My package still hasn't arrived.

Fantastic experience: Good service, efficient.

Negative experience: Terrible and misleading service, we sent 2 electric bicycles to Ciego de Avila on July 28, they said it would take a month and a half. Almost 3 months have passed and they say they have supposedly been in La Habana since the 7th of last month, and there is no fuel to take them to the province, which they do not mention at the time of purchase because the fuel issue has been a problem in Cuba for a long time. But they do charge you the money and do not mention that at all. They are unprofessional and disrespectful to the customer; I suggest you do not send anything with them.

Negative experience: My brother has been waiting for over a month and a half for some packages, every day they come up with different excuses, if it were possible I wouldn't even give them one star.

Fantastic experience: I loved the service and I am still very pleased and received good attention.

Negative experience: It took an hour to serve two people on a Sunday at 10:00 am, I suggest they change their work method. Customers shouldn't be present during the packaging, that's why it takes so long to serve the next person. It would be quicker to weigh the customer, charge them and that's it. They should pack behind a wall where they don't have to deal with the customer. There, they can take as long as they want without delaying the line of people.

Negative experience: This is a disaster, they tell you it's 30 business days when you are about to send it, they deceive you, and then when a month and a half passes, you call them and they respond rudely, with a very tough attitude they tell you that they cannot give you the delivery time. I do not recommend them at all, I am very disappointed.

Fantastic experience: Excellent place, great service

Negative experience: My opinion is that the service they provide is terrible, as the packages are supposed to be delivered within 60 days and that is not true, it is pure lies. Apparently, they have the president of Cuba directing that agency, and not to mention the people in charge of customer service over the phone, they personally blocked my number, which is a lack of respect and consideration. Because I paid for my family to receive a package in Cuba in 60 days, not in three or four months. For me, they have no respect for the customer.

Fantastic experience: Excellent work by the women of that place, everything is cheap and the things arrive quickly to Havana.

Negative experience: The worst, it feels like a Cuban TRD. Chaos, shouting, disorder, rude employees who think they are doing us a favor. I went for the first time by mistake. I do not recommend it, bad experience.

Negative experience: I MADE A PURCHASE OF A STOVE AND A MICROWAVE, THE CARD WENT THROUGH PERFECTLY, THEY GAVE ME THE CONFIRMATION NUMBER, THE PURCHASE REFERENCE NUMBER, THE DISCOUNT SHOWS ON THE CARD, I SENT A PICTURE OF THE PURCHASE TO MY FAMILY, EVERYTHING SEEMED PERFECT. I RECEIVE AN EMAIL AND A TEXT MESSAGE ASKING ME TO FILL OUT A FORM WITH ALL MY PRIVATE INFORMATION, A PHOTO OF MY PERSONAL IDENTIFICATION, THE CARD I PAID WITH, AND THE SECURITY CODE ON THE BACK, I TOLD THEM I DIDN'T FEEL COMFORTABLE SENDING THAT BECAUSE THE PAYMENT HAD ALREADY BEEN PROCESSED AND DEDUCTED FROM THE CARD, AND IF I DIDN'T CANCEL THE PURCHASE, WELL THEY SENT A MESSAGE SAYING THE PURCHASE WAS CANCELED BUT THE MONEY HAS NOT BEEN REFUNDED, THEY ARE NOT RELIABLE DO NOT BUY HERE AND IF ANY MANAGER FROM CUBAMAX READS THIS, PLEASE CALL ME AND I WILL GLADLY TELL YOU WHAT HAPPENED, TERRIBLE EXPERIENCE

Fantastic experience: Very good service from their employees, they explain any questions very well, I loved it.

Negative experience: Super

Fantastic experience: Very good service, the employees are very professional and friendly; they help you at all times, as soon as I arrived at the place, the employee came out with the cart to help me with the bags. A very comfortable and neat location, impeccably clean and organized, with all the supplies flawless. I recommend them. CONGRATULATIONS!!! THANK YOU!!! for the attention received.

Negative experience: Trash, not even one star deserves it. I've been waiting for my passport at the Cubamax agency for 5 months, and when you call to check the status, they treat you with such rudeness and typical Cuban hostility... they've even hung up on me. I don't understand why they say the process takes 4 months if it's LIES, BECAUSE THAT'S WHAT THEY ARE, A BUNCH OF RUDE, DISRESPECTFUL LIARS.