Hop2.com

Negative experience: I booked my flight for me and my friend. Our flight got cancelled at the very last minute. It was on Nov 8 flight from Kathmandu to Toronto via Qatar airlines. I talked with Qatar airlines. The told me the refund will be 1150 USD. My friend got his refund with in 3 days and I had to wait 35 days. Initially, they initiated my refund amount as 1110 CAD and then 910 and ended up giving $860. They didn’t think how a customer suffered at the very last moment when his flight got cancelled and had to book the way more expensive flight than usual. It was just a horrible experience. No never again to hop2.

Negative experience: DON'T DO IT!! This company is not legit or truthful! So much trouble, emails about things I didn't request. Had to dispute the charge with my bank. Expedia is the way to go.

Fantastic experience: trent was a wonderful help he got my confirmation and my booking settled in a very timely manner. very courteous and kind gentleman he gave me the info i was looking for immediately and didn't waste my time with unnecessary information. i would highly recommend using hop2 i had no issues what so ever. thank you again trent!

Negative experience: ABSOLUTELY TERRIBLE COMPANY. I originally booked my tickets on January 18th for a trip scheduled in August. I accidentally entered the wrong dates of travel. I contacted Hop2 to notify them of my error - they quickly fixed the issue. To do this, I needed to rebook NEW tickets and they refunded me the price of my original incorrect tickets. This all made sense. Fast forward a few months, and Cam and I decided we wanted to upgrade one leg of the flight to premium economy. I attempted to do so on the Airline site, but was told by Lufthansa that my ticket times did not match the flights and they were unable to help me. They told me Hop2 needed to correct my tickets. I called Hop2 and they were able to make that correction. We then moved on to attempting to update to premium economy. On the Lufthansa site, I saw that the upgrade would be $600 per person. When I talked to Hop2 on the phone, they told me my new ticket price would be $2,760 (my original tickets were $2,210). I thought wow! What a great deal (thinking the 3rd party had a connection)! I confirmed the price of $2,760 - and the agent told me yes - I would pay the difference of $2,760. My understanding is that I would pay that amount and be refunded the $2,210 just like what happened in January. When I followed up a week or so later to ask about my refund, I did not receive a response. Ultimately they called me and told me that the $2,760 was in ADDITION to the $2,210 I had already paid. We went back and forth for some time regarding the clarity of the communication - I would have never agreed to pay over $5,000 for tickets. The Hop2 Agent questioned MY integrity and said I was trying to take advantage of the system - when it is clear that their poor communication lead to me severely overpaying for what I got. I ultimately filed a claim with my credit card company, which after investigating, they awarded us the money back (the $2,210). Hop2 then contacted me and let me know they would cancel my flights 48 hours before my departure if I did not pay back the $2,210. I had no choice but to pay it or risk having no way to travel. The lack of clear communication, the disrespect shown by the agents and ultimate harassment of Hop2 is unacceptable. Stay FAR away from this company!!

Negative experience: Scam Alert ! This company charged my 11 years old daughter for a mistake on her name change over $4000 for a flight to Philippines, which it could be a simple name correction if you go directly with airline I never did a bad review on any site I’m only doing this so others didn’t have to go through hell like we did. If hope2 doesn’t agree with my review they can contact me but they won’t because when I called all they do is giving a around so do yourself a favor stay form this company and book directly with airline

Negative experience: If I could give 0 stars, I would. This company is incredibly misleading and has terrible customer service. They advertise insurance and lower rates to suck people in then rip them off through technicalities by purposely putting everything in small font hidden in attachments to cover themselves when people call them out on the very intentional language they use. I booked a flight to Europe 5 months ago with insurance and tried to change it last month (two months early) due to an unexpected scheduling conflict. Hop2’s website had the option to get $460 refunded in February but I should have been eligible for a full refund. I spoke with their “customer service” multiple times and they proceeded to tell me I am not eligible for a refund at all. Then I go to log in to my account in March and it says I can get a $190 refund. I called their customer service line again and the manager told me to click the “accept refund” button so it will show me that there is no refund… It has been an incredibly disappointing customer experience. I strongly suggest you take your business elsewhere.

Negative experience: Worst service .. stay away from this scammer.. price always too high from other websites and often change after your booking.. I would request never...never.. never.. ever buy from them.

Negative experience: A horrible company to deal with and non-trustworthy in my opinion this company should not be allowed to sell on third party websites like Skyscanner and others. they promised prices and cannot deliver they take your credit card give you a booking number and then tell you the prices are increased a total lie and a deceiving company. I recomend using othere travel companys, Please note they will respond that they will will respond and they never do.

Negative experience: Specifically what do the following charges cover? 12/27/2023 $2,043.80 12/27/2023 $. 518.00 I understand you’d like to receive another $1,059.00 to do your job and you won’t even guarantee that that will be your final charge. Do you begin to understand how ridiculous your process actually is? Please tell me specifically why you are not honoring any of my original charges, which amount to $2,561.80/2= $1280.90 for the flight to Milan for four passengers. Include specific breakdown You really want me to pay $1280.90 & $1,059.00= $2339.90 to get to Milan on the day before I originally scheduled. A recap, I purchased tickets for September 4th with a 4.5 hour layover on December 27th. On Jan 17th, I received an email from you regarding a schedule change. The layover was highlighted in YELLOW. It had now changed to 1.5 hours, again fine. I accepted that change. On the 18th when I received a confirmation from you where the dates had been changed as well, from Sept. 4/5 to Sept 5/6, I began calling your organization. I have called every day since. Today is January 24th. I can travel Sept 3/4, but not 5/6. It will cause about 1000 additional problems.

Negative experience: DO NOT USE THESE SCAMMERS!! THEY ARE NOT IN THE UNITED STATES! THEY ARE TRYING TO WITHHOLD $2700 FROM US. COMPLETE FAKE COMPANY THAT NEEDS TO BE SHUT DOWN ENTIRELY. DO NOT DO NOT

Negative experience: Major scam. Stay away! Baits you with a price and after vc is entered the price tripled. Then they call you to try selling you a higher priced ticket and blame the airline. I am reporting them

Negative experience: One of the worst travel agencies. My daughter’s return flight who was a minor, was rescheduled, and they never informed us about that. If we did not take immediate steps, on her way back she would have to stay overnight in Germany for over 30 hours. I had to spend the entire weekend to try to fix the issue. No real help, no real solution. Real embarrassment. Never use this agency for your trips. You will never get a refund even if something goes wrong by their fault. I would rate them 0 if I had that option.

Negative experience: Horrible experience. I booked a trip to Italy with them since Nov 2022 for a trip on March 2023. The flight back got changed from a Friday to a Sunday because American Airlines changed the schedule. Since it was difficult to me to change the day, I called the customer service from HOP2 and they changed the flight with a different airline and the guy mentioned to me that he will booked a flight without giving me any validation on the changes. I trusted them and when I went to the airport that Friday, Iberia didn't had my trip confirmed and HOP2 didn't sent me a ticket number. I contacted them from the airport with my concern and they were NOT diligent at all. Poor quality service. I lost my trip, they wanted me to wait when the airline was closing the doors and I needed to purchase a random trip with Delta for $1,500 direct flight to NY last minute. It's been 4 months and they sent me an email that they can't do nothing and I need to contact the airline because they did what they could. First and last time that I do something with this company and I do NOT RECOMMEND TO BOOK ANYTHING WITH THEM. No customer service, bad communication and at the end no resolution.

Negative experience: I would have rated 0.5 if it is possible. Hop2 seems to scam money out of customer's pockets. I booked a flight in Dec-2021 using Hop2 for 1390 CAD which I had to cancel because of COVID Restrictions. I was told that I will get a Future Travel Credit (Valid till Sep-2023) with the same airlines after paying 250 CAD towards cancellation charges. Cancellation was a night mare because I got an agent after a struggle of 2-3 hours for cancellation. Now, In Jul-2023, I am trying to book a flight using the credit available. After a war of conversations via emails/chat/twitter, I got a response after 15 days saying that the fare difference would be 649 USD (800 CAD) though the price online is below 1320 CAD. After getting into a call with an agent, changing a travel date has cut down the fare difference to 400 CAD. They say prices shown online are not applicable for using the vouchers which is disgusting Airlines (British Airways in this case) has credited the full cash refunds for the cancellation happened during that time. If I booked directly with the airlines, I would have received full cash refund, saved additional cancellation charges and found a ticket in Jul-2023 for just 750 CAD with Air India. One of the worst mistake I have done in Dec-2021 (booking with Hop2) is costing me around 1300 CAD(1400+250+400=2050 - 750 (Air India ticket price) = 1300 CAD). I hope, at least now, Hop2 tries improve their service.

Negative experience: ABSOLUTE SCAM. Refused to refund us despite changing our flight to a different day, and the amount of schedule change emails I received was actually insane. To this day I'm not confident that they ever had real tickets for us. No one gave us a straight answer about anything when we called for a refund and ultimately they refused to do anything to make it right, even a partial refund. I would recommend literally any other company. Don't give them your money. EDIT AS OF 6/27: In response to the BS they wrote: you may not be responsible for schedule changes, but don't put partial or total refunds as an option on your website if you're not going to allow people either of those things in the event of a schedule change (or TWELVE, in my case, which led to my flight being on a DIFFERENT DAY like I said).

Negative experience: It's a nightmare. Don't book with them. They made us lost money and time and connections. Still waiting for a new flight. Don't book with them.

Negative experience: If I can give them zero i will do it Very bad very bad company Do not buy a ticket from them. If you have any issues, they will not resolve it and you will lose your money.

Negative experience: fraud company, do not even think to book with them or pay. they are scammers. more then one month waiting the confirmation number and in the end i got nothing . DON'T DEAL OR BOOK WITH THIS FRAUD COMPANY . IT'S REALLY BAD EXPERINCE .

Negative experience: I booked thru hop2. For $6220.00 CAN. During the covid I'm not able to travel. I ask hop2 agent Theron if I can extent my ticket next year . He said "No" only option is cancelation. I had no choice and I canceled the ticket paid penalties of $2600... I called the Emirates , they informed you can extend your flight ticket up to 24 month or 36 months. Please do not book thru hop2 . If they don't know their own system. Or they just want to charge you penalties. And sell your ticket to others with double the price. Thanks Dinesh

Negative experience: I did this booking last year and spent $4115.08 on it. But unfortunately, we were not able to travel due to travel restrictions, and hence had some credit available that I was going to use to travel this year. I reached out to HOP2 on Mar 15th to book travel and use the available credit. So long story short after going back & forth over email/chat for a while I got a flight option on Mar 23rd for Qatar Airways. It was a good option and I responded back with a few comments/questions. But I did not receive any responses from the team. Moreover, the offer was exchange was available for 48 hrs. I tried to reach out for answers to my questions via chat/email but all I heard was the support will reach back in 24/48 hrs. But there was no response for a number of days and then support informed me that the offer has expired on Apr 3rd. After this, I suggested support to give me other options, but now I am being told that KLM Royal Dutch Airlines is the only airline allowable for availability and there are no flights available for my desired travel dates. This information is really misleading. If somebody would have at least responded to me in a timely manner, I would have taken the first option suggested. However, now they are saying that my request cannot be fulfilled since as per the ticket fare rules: TICKET IS VALID FOR 1 YEAR FROM THE ORIGINAL DATE OF ISSUANCE AND TRAVEL MUST COMMENCE WITHIN THIS VALIDITY PERIOD. I also reached the airlines but it was of no use. Considering all this experience I had, I regret to inform you that I have decided it was a waste of my time, my money, and your time. And unfortunately, I have to sacrifice my hard-earned money for HOP2.

Negative experience: I booked a flight with hop2 for over $2,000 and the company call me to verify my purchase. I told them everything they needed to know and ask if there was anything else I needed to do to future verify myself. I am military personnel and booked that flight to go to my medical appointment and return to work. Hop2 canceled my flight and tried to tell me it was my fault and made up every excuse and did not take accountability for there grave error. The staff members of their customer care team is highly incompetent and I have yet to receive a full refund for my ticket. They didn't offer any appeasement for my inconvenience. I am currently dealing with the passing of my late grandmother and travel to prepare funeral arrangements and now going thru this anguish while grieving, I am in duress for Hop2 has cause conflict with my job and my livelihood. I am delayed to go back to work with means missed pay and more time away from my loved ones. I DO NOT recommend ever using this company. They truly deserve to be out of business.

Negative experience: Terrible.... I was trying to change my flight ... Contacted them for over 10 times... And is always the same. "Hop2: I will put a rush ticket to the department responsible and they will contact you in the next 2 - 3 hours." Never contact or even a E-mail.

Negative experience: This is the worst agency I have ever booked through. There is no help available when you call. They made an error when making my booking and refused to compensate me the extra cost.

Negative experience: The most unprofessional company ever. l have no words to describe how they manage the problems. l was informed by the airline company that the time of my flight has been changed so because it was not working for me l wanted to change the date. I think they were making fun of me as they transfered me in a 60 min phone call to at least 10 people. Never ever l will buy even if it’s half price.

Negative experience: Don’t understand how you have to pay more for changing a ticket because the country is closed down. Very unconsidered rules.

Negative experience: Use HOP2 at your own risk. I don't recommend them. Customer service was lacklustre and pretty much useless in the process of trying, and failing, to be reimbursed for a flight that never happened. My partner and I used HOP2 for 2 flights, one of which was cancelled. We had to book a flight last minute for the cancelled flight without any help from HOP2. Then, HOP2 said they would not reimburse us for that cancelled flight that we paid them for. We were very unhappy with the whole experience to say the least.

Negative experience: I paid almost 2 thousand USD to this scam agency, and this has been a terrible experience. Hop2's lack of assistance and their failure to provide me with a resolution or even basic customer service has caused me significant frustration and financial loss. I urge others to think twice before booking with Hop2 and to avoid experiencing the same issues that I have faced. I booked a flight with Hop2 from YEG to CEB but was unable to travel due to COVID restrictions. As a result, I contacted Hop2 to convert my flight to airline credit, for which they charged a 200USD fee. However, despite calling them multiple times over the past month, I have not been able to use my airline credit as they have not been helpful. Each time I call, they provide me with a flight itinerary for a specific day and inform me that they need approval from the airline. After waiting 2-3 days, they inform me that the airline has denied the application and that I need to search for another itinerary, repeating the process all over again. I strongly believe that this kind of service is unacceptable, and I feel the need to expose Hop2. They are not helping their customers and causing more inconvenience during these difficult times. This agency should not exist at all! If anyone can assist me in bringing attention to this matter, it would be greatly appreciated.

Negative experience: I'd give them 0 stars if possible! I booked a flight to DAC from RDU for $3143. The price was $1001/pp and $3003 for all 3 but when I clicked the confirm button, it said the price has gone up and I'd have to pay $140 more for the same tickets. Still did that. But when I checked the email, it said they allow only 1 checked bag whereas all international flights from the USA allow 2. RED FLAG! Contacted them and they said, I'd have to pay extra for that. So told them to cancel the booking. Now they said, they'd charge $150 for all 3 tickets or $50/pp as a processing fee. Argued with rep and he lowered it down to $30/pp. They are frauds, never book with them. The whole thing happened within 2 hours of me booking the flights, not even 24 hours later.

Negative experience: I should've paid the extra $300 to book directly with the airlines than deal with them. Communication is nonexistent with this company. It’s like calling a store after they closed. Not only do you have to wait an hour to speak to someone, they also like dropping calls. When I do get someone on the phone, it all depends on if they want to do their job that day. If they do, they’ll answer my questions, if not, they say I must talk to the previous agent that helped me. When I gave them my number and the best times to reach me (including my time zone), they called the other number on file and called between 12-1AM and then blamed me for not answering. Oh, they say they left you a voicemail but that’s a lie too. When I email, I had to send multiple follow up emails and when they finally decided to respond, it had nothing to do with the questions I asked. I had to go through so many obstacles to speak to a supervisor, but they weren’t helpful either. They also like telling you to talk to the airlines directly even though you booked with them. When I needed to make changes to my flight by coming back earlier, one supposed "supervisor" named Arron J stated he would make that change for me once I got to my destination. So here I am, out of the country, emailing Arron multiple times and he goes MIA. After sending him seven follow up emails, he said he would escalate my case to higher management, but it’s been 4 months. I ended up purchasing my flight back home when my original ticket was round trip. I’m just taking the L on this one, but for anyone considering booking through this company, don’t.

Negative experience: Never use @Hop2_Travel. They won't be able to provide you with the booking reference numbers for you to do the check-in online and choose seats. Customer support is useless. You will have through endless chats to get no help.

Negative experience: Customer service is very poor. I booked a flight with them in October 2022 and wanted to reschedule my dates. I gave them a call to make modifications and they asked additional rescheduling charge though I was eligible for one time free rescheduling ticket dates. Every time I was getting different solutions which were not at all helpful. Also I experienced rude behavior from one of the associate. I won't suggest anyone to book their tickets with them.

Negative experience: I have spent 10 days trying to get a credit that they owe me. They tried charging me the price of two individuals for one seat. Their incompetent or corrupt (not sure which) means of dealing with customers is criminal.

Negative experience: I have give one star because isn’t possible to give zero. Don’t make the mistake of booking a flight withHOP2 . I just wanted to upgrade my seat with paying whatever I had to pay. After one week waiting for them, I finally solved the problem myself. It’s a very useless team of useless people. HORRIBLE EXPERIENCE

Negative experience: UPDATE: I was able to get my money back through my credit card company.

Negative experience: This is my worst experience ever. As someone who travels over 5 times per year I have never had such a negative experience. Originally, my flight was booked for Wednesday 4th of January, I requested a change to Thursday 5th of January. Upon sending the request, an email was sent which said that my request was in process. 10 hours later it was still the same. So I contacted the company spoke to a supervisor, explained to him that I needed to know when I was travelling: on the 4th or 5th. The answer was that as soon as I paid the fare difference of $250 the flight on Wednesday was automatically canceled. But the flight on thursday was still not confirmed. I asked them how would they cancel a flight if the new one was not even confirmed yet. The answer that came back was that it is a system mistake. I explained that I needed to be at my end destination "Montreal" before friday as I need to attend my brother's wedding. The options they gave me was either to upgrade to business for an extra 3k or take a 30 hour flight to get ther. Now orginally I had booked a premium economy ticket so they can only book me in pemium economy and there was no more places. I was so desperate that I said I am willing to be downgraded to economy without them even giving me a refund for the difference. That was also a no or the differece is $800. They were not at all flexibile with me. They want to make me skip my brother's wedding due to a system mistake. The least they could have done was to offer me the business class ticket as this is not my fault it is this terrible company's fault. I will never use hop2 again and I would advise everyone never to use it either. They are terrible.

Negative experience: Please do yourself a favor and do NOT book from them. Apart from the fact that when you get flexible tickets you have to pay like 400$ for fees to change them to cheaper tickets. I have been trying to make the change for the past 3 days and now my flight is 20 hours away and still have not received new tickets or anything. This place is a SCAM

Negative experience: the most horrible experience with this company. If anyone wants to buying a ticket from this company please don’t do that.. I Pay almost 2,000 for just one ticket and I had a problem with the schedule and conflict of my work and they cannot help me to change the ticket. if i want to change the date i have to pay you more money.

Negative experience: I booked a flight through them and right now I’m stuck at the airport. The agent didn’t told me that transit visa is required as I just had 3 hours layover in Canada And the airlines didn’t allowed me to board and do the checkin as well. They are not even solving my query

Negative experience: Will someone please get back to me regarding my flight, request for cancellation and sales tax refund. I was promised a response within an hour on the 6th, it is now the 12th and I have not received a response back. The customer service at this company is absolutely shocking. So hard to get hold of anyone and then no one responds. Only line that picks up is the new ticket sales line …….

Negative experience: Omg. Don’t buy tickets from this people. Even though I bought insurance, had issues with transit visa, they ate my entire money. Telling me my ticket was non-refundable. Wish I read the reviews before selecting their agency. SCAM, SCAM, SCAM. Beware.

Negative experience: The worst itinary experince I have ever had. Such a big mistake buying from HOP2. Booked round trip tickets from US-India via Germany (6 months prior). Received fake confirmations from HOP2 with no actual tickets booked. We were left STRANDED at the airport with no tickets and spent HOURS on phone with the airlines trying to resolve itinary issues through out the trip. Ended up buying very expensive last minute tickets at the airports to avoid missing connecting flights. Just a bunch of outsourced "customer-care representatives" with shady head-phones. They don't keep any records of communication (chat or phone calls). I have tried to keep records as best I could. Reporting a FRAUD with the US govt and the US Embassy.

Negative experience: Awful customer service and no solution offered to resolve my situation. I booked a flight with them and realized the ticket dates are wrong. I gave them a call to make modifications and they refused to change my ticket dates although I had the option of changing my ticket at a certain cost. I was left with no other solution than purchase new tickets. Once payment was completed, I noticed on my bank statement that the price I was given was in US$, although we discussed Canadian $ throughout the call. I've been debating with them since my trip in October. For the past 3 weeks, I have not received any call back or follow-up on my situation. This is unacceptable customer service. Very disappointed by their lack of ownership to the situation and willingness to help. Needless to say I do not recommend to purchase with then.

Negative experience: It was the very first time I booked an itinerary through Hop2. It wasn't my intention to use this platform however, I was directed by Skyscanner. It seemed everything was fine for the first 30 minutes after the booking. I had the itinerary and the invoice. However, when I called Qatar Airways for more services and to my utter shock, I was informed that the ticket has been canceled by Hop2. After my conversation with Qatar Airways, I immediately tried reaching out to a customer care representative via a phone call. It was never ever easy to reach the exchange center on phone directly. There were long minutes of wait and I had to choose other options for representatives to direct my call to the right department. I spoke with Jerrica, Brooks, Caroline, Miranda, Angel, Rylee through online chats, Emanual or Manual, Rigo, Kayla, Gabriel, Focus, such surprising names for a platform like this, via a phone call, and trying to understand what happened, but no one could give me a proper answer or solution except telling me that the ticket was wrongly issued, a new ticket will be given to me with the same cost of CAD 2026 I have paid, only to come back and tell me that the fair prices have increased by 500 CAD within minutes, and that the routes have changed. I felt physically sick, mentally drained of energy, and I was unwell, and I told the representatives so. I kept requesting the representatives to reissue me the same ticket or a ticket with the same cost, but they would not do nothing, except telling me the airline changed the routes. I have checked Skyscanner again, and the same flight, same route was still available. I checked with the Airline, and they informed me that the airline was not in any fault and the routes were still the same. From around 9:30 am until 6 pm Toronto time, I spent, trying to speak with the representatives on the phone and online chat, struggling to solve this disaster. On several occasions, the representatives would disconnect the call, wherein, I had to call again and explain the whole tale to the new representative and repeatedly at that. Online chat representatives would try to evade my questions and close the chat. In the end I requested them to cancel my ticket and refund me the CAD 2026 ticket cost. It wasn't about the money. It is a case of FRAUD and lie, filled with misleading information, leading customers to a track, which are false. Once a customer purchases a ticket, they try to change the schedule and then increase the ticket prices. I told them repeatedly I was unwell; I wanted a hassle-free service, but it was to no avail. I shall never forget this mental torture and feeling of feverish. Yes, I did get my refund amount of CAD2026. It was the whole episode of struggling through, trying to reach out to people, that got me drained mentally drained. They absolutely had no reason to cancel the purchased itinerary in the first place. What I got to understand is that they let you through booking the ticket and paying the ticket price. Then, they cancel the ticket, in this case, I contacted them, but I believe, they would have contacted me a day or 2 later, informing me about some issue and that the ticket had to be canceled, thereby trying to mink some money. They also choose wrong routes as a package for the whole itinerary, which does not match with the Airline which provides the tickets or carrier initially and it causes problem later. It was a lesson I have learned and a trauma I experienced for an entire day and until my refund was in place. I would not recommend anyone using HOP2 as a 3rd party agent to book itinerary. I would rather from now on pay some extra amount and purchase an itinerary from the Airline providers itself. Please assure your peace as a priority. It is not worth the hassle to go through HOP2 or the likes of it. The representatives do not know much, and it comes from higher up and I feel customer service reps are trained to response in a certain way.

Negative experience: NEVER BOOK WITH THEM IF YOU HAVE THE SLIGHTEST CHANCE OF NEEDING ADDITIONAL HELP AFTER BOOKING! Totally disheartening service. First they call during odd hours of night which might be day time in some other parts of the world. Second, they disconnect while on call. They will say I am working so I will go silent, and after few minutes simply disconnect the call. Third, they have no empathy towards customer. Fourth, they have no supervisors or escalation mechanism, and even if so, it might be hidden in somewhere on the website.

Negative experience: DO NOT use this “travel agency”! I booked a flight and even though I put all my credit information including the CVC they said they needed to authenticate my card by charging my card 2 payments less than 3 dollars that needed to approved before payment went through. Not only did they not post the payment and made me call my bank who also said it wasn’t posted (and acted like it was bank error) they posted it an hour later and then all of sudden told me the ticket I wanted was now 700$ more. How convenient. Then when I found a cheaper alternative myself, they stopped responding. Unprofessional and terrible scammers. Use another booking agency who is legit and has proper business ethics!

Negative experience: ?? Status of refund please? H176E25 is my booking id,have been trying to get flight cancelled for 2 weeks now,cuz u guys put in a technical stop @istanbul,turkey ona flight from toronto to new delhi. Yr customer care guys work like a fish market,phishing us to settle for less money,super incompetence.still not cancelled flight.

Negative experience: I bought an international ticket with Hop2 in September of 2021. Due to changing COVID-19 protocols, I wouldn't be able to enter my destination country at the time of my flight. I made sure to buy the guaranteed refund policy because of this possibility. I cancelled my ticket in October of 2021. It has been 13 months and still no refund. Originally they said it would take 8 to 12 months. I followed up every month and was given the run around every single time. No one returned my calls, no managers contacted me, and no one had solid reasons why. This company has 0 accountability. I have opened a complaint with the Better Business Bureau as well as the Department of Transportation as refusing and delaying a refund to this extent is ILLEGAL. Book with extreme caution

Negative experience: DO NOT USE HOP2 they are a SCAM!!! My flights were cancelled without me being notified and then when I tried to contact them to see what the problem was and they kept putting me on hold! I never got to the bottom of the issue and I was stuck in another country with no answers. I had to pay for another ticket after already paying $3000. DO NOT USE THIS AGENT!!!!!!!!!

Negative experience: Update: 13 months since I asked to cancel my flight. Paid almost 2 grand, just like that down the drain. They didn't tell me that the itinerary that they gave me was cancelled, I only knew when I looked up my booking ref at the airline website days prior to my flight. No travel information or details received and you'll be sent to a maze of phone transfers if you want to speak to their representative for simple inquiry or concerns. They were extremely hard to get ahold on the phone and would never called back either! The internal communication in their offices was equal to zero and all things that were agreed by email did not get through correctly. All mistakes done on their side were dealt with terribly!!! 
I urge all travelers planning any kind of trip to not to use this travel agency!!! I have never, ever seen such a low level of professionalism!

Negative experience: Total shambles of a company. Disgraceful treatment. They changed my flight several times and I accepted and then I’m told the flight is unavailable. Now I have no flight and they won’t give me a refund and will not respond to my emails. I have emailed them several times and no one ever responds. Avoid at all costs.

Fantastic experience: This company saved me 800 bucks in total. Flew from Warsaw to Toronto with one flight connection in London. The price was cheaper than everything I saw, however i thought it can be a scan on skyskanner. After sending and order form, i received a few calls from hop2 manager. When he reached me, asked about authorization to purchase tickets for me using my personal info and my card info. In three minutes after authorization was granted by me, the payment was proceeded shortly and in three minutes I got an e-mail with British Airwaves reference number. I also got a called from bank that my card was blocked. I solved this mater calling my bank. In 5 minutes I cheked that tickets were real on British Airwaves website. And of course read all the bad comments and get nervous. Nevertheless the flight was smooth, everything went well, and i saved good money with that decision. I suppose you dont need to expect extra speed if you want to have a refund or change anything. But my experience was ok. Thumbs up to HOP2. Will definitely recommend that company to my friends.

Negative experience: Booked a return flight from Spain to the US through Hop2. The airline canceled two of the three legs of the the flight and told us we would have to work through Hop2 to find a solution. Hop2 customer service was useless. All I ever got was that they agreed it was their responsibility to find a solution, but I would have to talk to a special department that handled that and someone from that department would have to call me. Never heard back despite repeated inquiries and even being told my request was being marked as "urgent" and I would hear back in 48 hours.

Negative experience: After booking our international flight, we were issued two changes. Each option getting worse than original flights. After the third change we could not accept the changes. We originally had a 15 hour flight duration. The last change, they gave me two options, either fly on a later date and get to our destination two days later than planned or a 22.5 hour flight duration, this being two layovers of 6 hours a piece. Both option were unacceptable. I am now waiting on a refund. Have not heard back from customer service as to when this will be. If the changes were remotely close to original flight that would be one thing but to book a flight and then have it changed to something much worse and you can't do anything about it.

Negative experience: They are the bad agency in the world, they are not professional, I don’t know how the company have a contract with them, I got a tickets from them to travel and when I’ve traveled the company (British airways) canceled my flight return for reasons that I don’t know, I contacted them they told me that the problem is easy to be fixed. They’ve got for me and my son (he has 2 years old and he is very sick and he is breastfeeding ) one flight and the tickets were not confirmed by British Airways, and for my wife and my daughter another flight and they confirmed their tickets, they divided my family by 2. They left us to the last to last minute and they proposed me a refund the thing that I did not accept, I will send them to the Justice. Be carful they are scamming, I will meet them at the court at the USA. Don’t believe them

Negative experience: Don’t ever use. Their customer service is terrible, you’ll be passed around from agent to agent. If you need to cancel a flight you’ll only get flight credit to the same destination AND have to pay not ONLY a hefty cancellation fee, but when you’re finally ready to use that flight credit again you have to pay another $150 ‘flight credit’ fee. ALSO I asked for the cheapest flight, they found me a flight, then when I said ‘great I’d like to use my flight credit for this flight’ they said I couldn’t use my flight credit for this flight.. seriously Absolutely ridiculous!

Negative experience: Worst ever. Check well when you buy a flight ticket from them. I bought a $1,000 ticket and had no able to add ( paying for it ) checked baggage. Madness. How can you travel on a transoceanic trip without checked baggage I had no able to online check in, no meal 1,000 dollars for what? Also, I got the Covid the night before my departure and notified them, but if you don't notify them 24 h before you are not entitled to a refund. Seriously According to their policy, I should have taken the plane and infected everyone. Disgusting

Negative experience: This agency offers tickets for a good price, however their customer service is non existent, which in this age of flight cancelations puts this agency on DO NOT USE list. My international flight got bumped in a way that our connection is not working any more and out agent has a mysterious team who is sending an email to the airlines and response may take forever as they have no policy about when to repeat or abandon the request for rebooking so the seat on the flights will be surely gone. Unfortunately one airline is not able too rebook tickets of the other so I'm stuck now with HOP2 people who don't care about their customers. I asked to speak with the agent superior or manager and the agent refused to connect me. This is the only service company where customers who are your business are not allowed to speak to managers and put the complain in. Do not use, eventually you will waste a lot of time, money, and nerves. The savings they provide are just not worth it.

Negative experience: Didn't like service. I request additional services, but they have not processed it to airline.

Negative experience: The worst travel agency I have ever seen in my life! I can't get my refund for four tickets that I bought in 2020. The flight was canceled due to Covid. They don't answer the phone and online chat doesn't work.

Negative experience: HOP2 IS A SCAM!!! I had and am currently having a horrible experience with this company it is a scam company as far as I'm concerned. I paid for trip protection and they are fighting me on giving me a refund for a flight I cancelled worth several thousand dollars. Its almost impossible to get a person on the phone I waited for one hour and twenty minutes before someone answered and still no help. Please do not use this company! And now the owner has the guts to send a response email in which they lie I might add. We payed for trip protection and called to cancel the flight before if took off while in the airport with my 3 year old daughter and wife. Because of this we got stuck in Oahu for 2 day which cost us more money. Now we disputed this with our credit card company and now they are claiming we received our merchandise. What about our Travel protection merchandise we sure didn't receive that. This company stole from me and my family plan and simple. And while we were in the middle of a move I might add being short $2,200 with a child to feed in a foreign country is not great. PLEASE DO NOT USE THIS COMPANY THEY WILL STEAL YOUR HARD EARNED MONEY

Negative experience: My trip was cancelled during covid. I tried over and over to get a refund but got TERRIBLE customer service. I ended up filing a complaint with my credit card company and it was finally resolved. This is the first time I have ever left a google review. Hopefully, I can save someone else the hassle I had to go through.

Negative experience: Very very disappointed by this irresponsible agency. My brother booked a ticket from hop2, to travel back home (Iran) after 11 years being away from home and from us. His passport was expired, and he was informed by the British Airways agent, that due to the rules, he can travel to his home country with his expired passport to get it renewed there, as there is no embassy in the state he lives in the US. We also read all the rules about travelling to Iran with expired passport, asking many different agencies, and they all confirmed that he could travel without any issue. He spent most of his savings to buy the ticket, and on the day he was making his first flight from Lubbock to Austin, the American Airways agent, did not let him get to the airplane, and mentioned she can not let him travel with an expired passport! Whilst he showed his ticket and the final destination which was Iran, and informed her about the rules that he has the permission to travel to Iran with expired passport. He lost that flight, and both his heart, and me and my families heart were broken that after 11 years, the lack of information of a staff, prevented us to meet eachother! My brother contacted the hop2, and they did not help him at all-no refund was issued, no voucher for another ticket was issued, and most horribly, they cancelled his return ticket as well, which now he has to buy a new return ticket because of their own mistake, which I don't believe he could as he spent all his savings to buy the initial ticket. This horrible behaviour of you, and lack of your responsibility for something which wasn't my brother's mistake, has affected negatively on my families mental and emotional wellness, and made a huge financial damage to my brother. I hope you consider my deep disappointment and treat more fairly to human beings.

Negative experience: The agency did not do smallest thing to defend me against the bullying airlines! Even an email in defending me as the passenger, so that the airlines can reconsider their denial of a refund. The airline promised me I will be able to travel to my country with a 2-day expired passport only because the country's rules allow its citizens to travel there with expired passports and change it there. Then the partner airline stopped me from getting on board. Not only that, but they said you, missing the 1st segment of your 6-segment round-trip flight, have also lost the rest of your flight including the returning flight! I lost 930 dollars due to the contradictions of the airline partners, and these folks did not give the smallest cr..p about that. I would NEVER do business with them and encourage everyone not to do any business with them, as they leave you stranded when it comes down to it.

Negative experience: If I can give this scam website a zero star, I will. Bought a ticket through this website, they cancelled my wife's ticket the day she's about to travel at the airport, sold her seat to other people, tried to talk with someone, no one is willing to help. It was very stressed situation. I'm warning you! Do not deal with this people, you're going to regret it.

Negative experience: Should be zero stars for this scam travel agency. Do not book any tickets from them unless you want problems. We booked and paid for round trip tickets to Greece. Now, we are stuck in a foreign country with cancelled return tickets. Contacted BA several times for almost a month to resolve this problem and they told us to contact our travel agency, Hop2, to call BA at the Trade Support Line to resolve the problem. Contacted Hop 2 via email chat, and phone through the exchange dept. and the schedule change dept. three or 4 times a day for almost one month, one dept. transferred us to the other dept., and vice versa, and no one took the time to call the trade support line to the airline. We were told that the problem would be solved in 72 hours, then the next 72 hours, and the next 72 hours, and we are still waiting at the time of this writing, almost one month later. We are suppose to fly back home on August 4th to return our 9 year old grandson to his parents, however we are still in limbo. We are going to post this review on social media to prevent other travelers from going through our nightmare booking with Hop2 travel agency.

Negative experience: STAY AWAY FROM THIS AGENCY! This company is really terrible and they’ll steal your money , I had a reservation with them and needed to reschedule , they (Rafael) told me they’ll do it with a $50 charge, and send me travel credits, and I agreed to . Not only they did not do that, but also they never respond to my emails and calls. After 6 months of trying to reach out to them, and them “putting a note on my reservation and asking Rafael to contact me” which he never did, I am giving up on them, and perhaps seeking legal action. AVOID DOING ANY BUSINESS WITH THEM!

Positive experience: It is ok but they don’t help with refunds or change

Negative experience: customer care is inconsistent and Cancellation flight never updated in the their system and showing confirmed but from the airlines its been cancelled 3 months already.

Negative experience: If I could give 0 star I would. This is the worst agency I have ever used. Dont buy anything from them if you don't want to end up getting scammed. They won't help with anything at all, the worst!!!!

Negative experience: I'd give them zero stars if possible. I even booked the insurance and it was american airlines that canceled the flight. no refund, just constant people assuring me the right department will resolve the issue in 24 hours. it has been 3 months with no refund in sight. Instead I get people call me about the refund if they manage to leave a voicemail. What do you need to talk to me for? refund the money! even calling their support number does nothing as it kicks you off the phone and texts you a link with agents that appear to be online but do NOT respond. Yes Alma, Jerica, Sarah who im sure are just bots. $546 wasted!

Negative experience: While Hop2 offers a huge selection of flights and schedules, the prices are deceptively low. I spent hours comparing costs with other services for airline travel and found Hop2 prices were generally low, but the listed prices do not give complete information of services. Key to this topic is included checked baggage. When I purchased my tickets through Hop2, checked baggage was not included with a European round trip economy ticket. My receipt indicated that I purchased a "light fare". The two carriers I selected were Lufthansa and Air Canada. I was eventually able to speak with a live person from Lufthansa and was able to purchase one checked bag. However, with Air Canada, I was directed back to Hop2 for modification of my ticket for a checked bag. Hop2 does not provide a human for customer service. Instead, they try to guess why you called and offer only an online chat client. Unfortunately, the online chat session does not work.

Negative experience: School boys, this agency deserves 0 star, my ticket has been canceled, they didn't notify me, when I checked it in british company website, I've realized, otherwise I will never know that. When I called them they said it has been canceled and there is no flight to your destination, school boys, I said I know that it has been canceled and I don't need your service anymore, this is my first and last time booking in this jungle platform. To chat with them, they tell you we need to transfer you to the right department. And once there wait, it can take up to 1 year to talk to a member of this school boys department.

Negative experience: will never purchase with this company again!! my baggage allowance was modified and there is no way of reaching them! their customer service is a scam!! their chat is a scam!!!! BEWARE!!!!!!

Negative experience: Worst experience ever head in booking a flight. Absolutely avoid booking.

Negative experience: Originally I bought my flight from HOP2 for CA$ 1181.82 but the transaction was somehow cancelled because my Visa was "suspicious" (never ever happened to me before) so my flight was cancelled and I was told to contact you to confirm my Visa information to purchase the ticket. It took me several attempts to reach you guys and finally after waiting over an hour I spoke with someone and the agent told me my visa was accepted and the agent even said that I will be charged the same price (CA$ 1181.82). When my email to confirm came back, my flight was increased to $1391.99, which I grudgingly agreed to. Today, however, my flight ticket has been sent to me via email and the cost is now C$1,804.47. I have given you a one star rating for wasting my time and for forcing me to purchase a ticket that is well over $600 the original price of my purchase. Your tactics are deceptive and not very professional.

Negative experience: Don’t trust or buy anything related to Flight Ticket you will be scammed HOP2 is Hopeless the so irrational you will never gonna get answer for your money, the scammed me $3000 on the ticket that I book from them, never and ever book a flight from hop2. Take my Advice, I will make sure I call Skyscanner to too and I will not stop to talk about them. HOP2 I will the could be blacklisted

Negative experience: HOP2 is a scam!!! Do not book with HOP2 - just like all the other comments here, I wish I would I have done further digging before choosing them. While they did issue an initial ticket to me, they quickly emailed me informing me that "the airline had pulled the flight". Ever since, I have been caught between the scheduling department, the exchange department, the refund department, and a myriad of unhelpful customer service representatives. I just initiated a refund request, so we will see how that goes. I just booked my flight (I am leaving in a week btw) through a credible site and am hoping I will see my money back! DO. NOT. BOOK. WITH. HOP2. Not really sure why SkyScanner hasn't blacklisted them yet.

Negative experience: That customer service doesn't exist, it's just RIDICULOUS! It's impossible to talk to them, when you call they redirect you to the live chat, where the agents don't know how to solve your problem, then they recommend you to fill a form on the website that they supposedly should return in 24 hours what doesn't happen of course. Wondering if someone here was even able to talk to them.

Negative experience: Terrible experience. During the pandemic my girlfriend and I booked flights to Finland and Norway from the US. We noticed quarantine restrictions in Norway, so called/emailed/web chatted multiple times within 24 hours (per company policy) to edit our flights. No response. We tried repeatedly via these methods, even driving 40 min tot h airport to speak directly with the airline. No one was there. I also purchased the travel insurance protection to avoid any problem. The TI states: • Free exchange: Exchange your tickets in case of a missed flight or connection for free. • Refunding options: We'll work directly with the airlines to get you compensated in case of unplanned flight cancellation or health concerns, such as sickness or hospitalization. • Premium concierge service: Take advantage of the service guaranteeing you to handle any of your requests, including arranging special meals and seats and finding the best flight options in case of reservation changes. • What Does the Travel Protection Plan Cover? Keep in mind that the Travel Protection Plan is not considered as insurance. Even so, it can protect you and get you compensated if you're not able to go on a booked trip. • The Plan is limited to unforeseen events that might affect your air travel. The list of situations subject to the Travel Protection Plan includes the following: • Flight delay • Trip cancellation or interruption due to unforeseen circumstances* or airline bankruptcy • Inability to fly due to a documented medical reason (hospitalization or sickness) • Lost or misdirected baggage • Unforeseen circumstances include but not limited to: hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues. My girlfriend and I went ABOVE and BEYOND to try to rectify this issue. The service was non-existent. So, we booked new flights with Finnair and cancelled the original flights. We still made the trip, but Finnair or HOP2 is requesting we pay for it twice. We proviced them evidence of the trip to the arport, screen shots of attempted contact, phone records, proof of travel insurance protection, copies of their own policies… and yet HOP2 STILL is fighting payment. Stay away from them. With service like this, and no attempts to rectify it, they will go out of business, sooner than later. (Per HOP2's response below, I have sent them all my evidence as of 4/27/22)

Negative experience: A horrific company to work with. Purchased a plane ticket, there were 9 schedule changes within 2 months. The flight they switched me to left 2 days earlier and returned 2 days later than what I purchased. It also was a 30hr travel time instead of the 12 hr travel time I purchased. I also made sure to buy the insurance which guarantees refund in the event of schedule changes. When I requested a refund they told me they would be back to me within 24 hours. It has been a week and I still have not heard back despite numerous attempts to reach out. Feel completely scammed out of $1000. Do yourself a favor and absolutely avoid this company. I certainly will never be purchasing through them again.

Negative experience: Do not Book with this company, I just got off the phone with them. They canceled my flight without me knowing. I called to ask for a question and found out that they canceled my flight without any notice. I called and they keep transferring me to every department and I ask to speak with the supervisor and they hang up on me. Never again.

Negative experience: AVOID USING HOP2 AT ALL COSTS! While their prices may seem significantly cheaper than competitors, it is not worth the hassle that comes with it if you have to make even the slightest change. I needed to cancel a roundtrip flight that I had booked to Dublin, at the time, the Hop2 agent that I spoke with said that it would be no issue, that I would receive a credit to use in the future, but that it would have to be the same route as my previous booking. The agent also indicated that I would be charged $300.00 BY THE AIRLINE THAT THE TICKET WAS BOOKED THROUGH(Aer Lingus) to cancel the flight. Once it came time for me to rebook my flight, despite the same fare being significantly cheaper than my original flight, they wanted to charge me an additional $262.80 fee to use my credit. I asked why I was being charged this additional amount when I had already paid $300.00 to be able to use this credit, and was assured that I would not have to pay anything further by the agent when I agreed to the charge. Once again, the agent indicated that this fee was charged DIRECTLY by the airline, which was completely FALSE. At that point in time, I had already spoken to several Aer Lingus agents, all of whom said in no uncertain terms that Aer Lingus was not charging cancellation fees at the time for any tickets(due to the pandemic) and that they absolutely had not made that charge. Since then I have asked for a refund for the $300.00 charge, was told that it was non refundable, and once I indicated that I knew it was fraudulent and not at all associated with what I was told, have yet to receive a response. I will be reporting Hop2 to TICO(Ontario's travel regulator), the BBB, FTC. This seems to be a theme with Hop2 judging by other similar reviews. Save yourself the hassle and additional cost, book literally anywhere else.

Negative experience: Outright liars. Kenny and other staff I spoke with will not admit they are doing unauthorized and unwarranted flight schedule changes even when I already caught and discovered their fraudulent practice by calling American and Iberia airlines directly both of which said they did not make any flight changes. Please save yourself the heartache and headache of dealing with these shady people. I just filed a detailed complaint to the Federal Trade law enforcers and they deserve to be tackled with accordingly. They can run from the law but not for long anymore.

Negative experience: Definitely the worst customer service I’ve ever had. DON’T use them!!!!!! Everyone that I talked to was so unprofessional. I’ve literally spend hours and hours on phone with them trying to reuse a credit I had with an airline and ended up buying completely new ticket for the second time. Terrible!!! I have no words to express my disappointment! Please use another service!

Negative experience: The worst agency ever, the struggle and the pain will give you this company is unbelievable if you try to change or cancel or get any sort of help. Once they take the money they will never try to help you or refund you back for whatever reason or emergency you have. I tried to cancel the flight for Covid reason. It’s been over a year now trying with them to get my money back or just voucher to reuse. They stole my money and never get any service from them. Unprofessional .. Please be careful if you try to book with them they are the worst eveerrr .

Fantastic experience: I was searching online pretty last minute for a flight NYC to London and everything was quite expensive. I then visited Skyscanner.com and was directed to Hop2.com (a site I'd never heard of). When I clicked through a customer chat window popped up and I was connected to Ava. From the start she was incredibly friendly and helpful. She ran a bunch of searches but everything was over my budget, so she had her team conduct another search and came back 20 min later with a direct flight with Iberia / AA for $30% cheaper than the other options. It honestly seemed too good to be true, especially after reading some negative reviews about Hop2. I took a chance and booked the flight, and then waited anxiously for an airline confirmation number. Two hours later I got it and was able to see my ticket on both Iberia.com and AA.com. It was totally legit! The rep also emailed me a voucher for a free night at a hostel, which apparently was included, but I didn't use it since I already had a hotel booked in my desired neighborhood. I travel a ton and have rarely seen a little known travel agency able to deliver a much cheaper option than what's broadly available online, but here it was. BTW - I waited to post this review until after my trip, just to be sure there were no hiccups. I just got back this am, and while I had no need to use customer support or make any changes, the flights were all smooth. Will definitely use again.

Negative experience: I have seamlessly booked flights for 25 years, and this is the worst experience I've ever had. They were asked to fix a simple error and each time I called said it would be resolved in 24-48 hours. I've called every 48 hours for three weeks and the issue hasn't been resolved. I called the airline directly as well, and the airline said it was a simple fix for the agency and yet, it's still not fixed.

Negative experience: Total scam! I booked a ticket in November 2020 but couldn't travel due to covid and had to cancel it. They refused to give a refund and said I can only use a voucher. Well now I want to use that voucher, and they're having me go in circles with the airline. Travel agent says it's in British Airway's hands, but British Airways says they have no power to change my reservation. Everyone is pointing fingers at each other and ultimately it seems like I made a horrible mistake booking with Hop2. Money down the drain. I would not recommend this site to anyone, please don't book with them. They don't even deserve 1 star! I would give 0 stars if I could. Worst customer service.

Negative experience: This travel agency is going down to hill !!! Highly recommend not to use this company.

Negative experience: Zero Stars. DO NOT BOOK WITH HOP2!!! Worst customer experience I’ve ever encountered, god knows how they are still open! I changed my return flights to a more direct route on the return journey which seemed like an easy process over the phone and then accepted an email confirmation. But I never received a new itinerary/e-ticket. 72 hours before my flight I called Hop2 over and over, wasting hours on hold and using the Whats App chat feature (no one can actually help you here, they just trying to keep people calm!) I was told “someone would reach out soon”, “we are looking into it”, “the flight is booked just waiting on the e-ticket from the airline”. I was told to go to the airport.. but I had not ticket?!? I couldn’t check in?! I went anyways as time was tight, the airline could not find my booking, they said it looked like the travel agent had cancelled the booking rather than changing the flights as they couldn’t even find my name, meanwhile still on hold and Hop2 agent Darwin not even giving an excuse other than “we are looking into it!”. Missed the flight. So Hop2 canceled my return flight AND didn't re-book me onto the new one! I sat in the airport crying over the lack of support Hop2 provided that got me into this situation. I still had no update on what was happening, were they going to rebook me a flight?! I tried to get through on the phone for a solid 3 hours (I felt like Hop2 agents were now avoiding my calls!) The Whats App agent said numerous times that Darwin was going to call me back with possible rebooking options, "Not to worry you will get assistance soon'" I requested for a manager to call me urgently as I am so dissatisfied, angry and actually horrified that this was the way I was being treated. I'd like to point out that that was one month ago and I still have not heard back!!! I lost all hope dealing with Hop2. I had to get back home. Therefore I had to pay an additional CA$180 for a nights accommodation and CA$1,500 (double what I initially paid for) for new return flights from an airline directly. As well as over 24 hours of my time wasted and missing a day of work. I’ve called numerous times over the past month since this and each team member is blaming another for handling my case. No one has ever offered an apology, or can give me a straight answer of how this happened, what is going on to resolve it. Just give me some damn customer service, an explanation and a resolution in the form of a refund!!!!

Negative experience: If I could give 0 stars I would. These people scammed $3,000 out of my husband and I. Our flights were cancelled DUE TO COVID but we had to pay again to confirm flights and a CANCELLATION FEE (even tho we ourselves didn’t cancel). Then they booked our flight WITHOUT CONFIRMATION FROM US and are saying we have to pay more money to switch the dates that THEY BOOKED for us. Stay away from hop2

Negative experience: STAY AWAY!! Any review here that's not 1 star is likely a bot. Worst customer service I've ever experienced. I reached out 72hrs before my flight to change it and I got the run around from support agents who told me they were working on my case. Nobody gave me any options on how to change dates seems they wanted to wait for the flight take off untill they contact me so I would have no flight to change. BBB has been contacted

Negative experience: My flight was cancelled due to COVID. This was in August 2020. I booked an international flight through Hop2. Since my flight was from United Airlines, I emailed them about a ticket refund and they said I have to contact the travel agency where I booked it. I've been trying to contact them since 2020 and have gotten 0 response from them. Only 1 of the representative reached out about the issue, I replied to him, and then still no response until now. I am very disappointed. PLEASE DO NOT BOOK WITH HOP2. p.s. they tried to rip me off once when I tried to change the date of my flight. It was supposed to be around $200 for the fee but the first representative that I talked to said that it was a $400 fee. PLEASE AVOID.

Negative experience: STAY AWAY AND DO NOT BOOK WITH THIS COMPANY!!!! Worst customer service experience I've ever had in my life. Very unprofessional, rude, and they care nothing about customer service experience, they will argue and raise their voice at you and fight about who's wrong and who's right, they were belittling and made me call the airlines because they were saying that this was not the case (below) so we did a conference call with the airline booked and they told hop2 what I spent over 8 hours on multiple calls trying to explain to them and they will not fix their mistakes that they caused on my flight. I booked a roundtrip flight to Cancun from Salt Lake City with a connecting flight in Denver with an 1hour and 38 minute layover. They never disclosed in any of the documents that they were booking one way flights from Salt Lake to Denver and Denver to Cancun with 2 completely different bookings on my departure and my returning flights. With them booking in this way I would have to self transfer my checked bags claim my baggage and have to re check my bags one in Denver and go through TSA AGAIN. Which I would 100% miss my flight if I were to do that because that is not nearly enough time to jump through that many hoops on an international flight. They said it was a glitch in the system and are saying they have no clue why it was booked like this and that technology is to blame. But the customer apparently has to pay for their incompetence which is totally unacceptable. I've never dealt with anything like this while booking a roundtrip. Save the headache and countless hours on the phone trying to explain a simple situation that they caused.

Negative experience: I had a trip planned and had to cancel due to COVID and the rules of the country of may destination. I got answers from HOP 2 call workers that the flight was non refundable. When I was asking for a refund, they were very responsive. Then I asked about rescheduling my flight and suddenly, every piece of information we got was contradicting, people said they had tried to call and email us, they had not. Our flight has since taken off, and we were not on it, and they are telling us that we did not check in for our flight so we can not reschedule. We know that we did not check in for our flight, we TRIED to reschedule well in advance to our flight taking off but kept being told "someone will reach out to you in 24 hours with information about your new booking dates" but this never happened. We kept calling to follow up and everyone that we talked to gave us different information, some saw that our request was in, some did not! Everyone has different information, and while I understand that this is a very busy time, it really feels like a scam and that they will be able to keep our money since they are not helping us to reschedule. I would not recommend using this platform to book trips if there is any chance of something going wrong, because they are not helpful once you need any assistance. Maybe this is my fault for booking 3rd party, but I would have hoped that after waiting on hold for over an hour multiple times, that I would be any more clear of what is the status of my booking and where my money is.

Negative experience: I have worst and frustrating experience in rebooking the cancelled flight. I am following up for more than a week and waiting for hours on call to connect to rebook my ticket. I may be loosing my thousands of dollar since Hop2 is not able to resolve my issue on time and my voucher is expiring in Dec 2021. I got less than one year of refund voucher after flight cancellation during pandemic while airline provides one year of voucher. I am regretting booking flight with Hop2.

Negative experience: Bought tickets from them through Skyscanner. My trip got cancelled because of the pandemic and I know the airline was offering refunds because I spoke to them directly about a refund. However, because I bought my ticket through Hop2, I had to go through them for the refund. When I emailed them about the refund, they told me the airline said I wasn’t eligible for a refund, which I know that isn’t the case. Instead, they give me a credit to use before December 2021, but travel is still limited due to the pandemic, you can never get a hold of their agents to use the credit, and they charge fees to use the credit. I HIGHLY RECOMMEND YOU DON’T PURCHASE TICKETS THROUGH HOP2!

Negative experience: horrible experience trying to change my swiss flight through them because of COVID.

Negative experience: The Hop2 Travel customer service is the worst I have ever experienced. My flight is tomorrow night and they did anything. I have several flights scheduled and they are not at all where I want to go. So I have missed my flight because I have no tickets and I can't see my family for the Christmas holiday

Negative experience: Email confirmation said one date different the itinerary so I missed my flight because of it. Not one person in this organization can even say sorry or give a solution for an email confirmation with different dates than the actual flight. Customer service was maybe the worst I've ever experienced. One hour on hold to be told the manager will call in 1-2 hours. I call 2.5 hours later to be told they can't do anything for me. Ask to speak to the manager. Back on hold just to be hung up on. Call again, on hold for an hour to again be hung up on. Called the airline and non of my information was on the reservation and they used another travel agency to book my flight. So even the airline couldn't help me. This is a scam company. I will never be using them again. After buying another flight out of pocket(love buying a flight twice) I am praying that the return flights are accurate and actually booked. Again, NEVER book with them, use someone with a little more creditability. Literally any 0/10. Worst travel experience in an already difficult time to travel. Spend you money elsewhere and be thankful to not get screwed by HOP2 the bank with you money Edit*** after more research after buyers remorse and being bent over all day by HOP2 I've come to find that the company isn't even accredited by the BBB(better business bureau). Big time scam. STAY AWAY!!!