AAA Anaheim Insurance and Member Services

Negative experience: Please give me a solution. Last Friday, my daughter and I were hit and run, but the police car helped me find the information of the offender. I have been trying to contact Alexa, the adjuster of insurance AAA, who is extremely unfriendly and overhanded, contemptuous of the law, and racist. I still went to the body shop designated by AAA to do inspect as required, and the estimate was 2,458 $, but I was told that this was a preliminary assessment, because two panels need to be changed, and the specific cost should be determined by the actual production. Today at the end of the workday adjuster called, she told me her compensation plan: repair fee: 2458$(appraisal fee); Rental fee: up to 24 days, in the same class, 40.09$/ day, a total of 1154$, and daughter's car seat 25$. The total was about $3,700. I told her that I did not accept the plan, but she was rude and rude and told me that she had dealt with it for me, and I could either accept or go on my own insurance. I'm not responsible. The parking lot got hit. Why should I use my own insurance? I told her my demands: 1. I want to go to a body shop that I think is slightly professional, such as calibercollision, for repair, and they will pay the final cost to the repair shop; 2. 2. The rental fee is determined by the final number of days, not by her mandate 24 days; 3, the safety seat to compensate the same, not 25$; 4, to compensate my car depreciation expenses; But she did not listen to my advice, and sent me a text message, and specifically chose the time she will take the next day off; Now I don't know how to deal with it, I hope you can give me some advice, thank you very much!

Negative experience: Wish I could give a 0. Cancelled our home insurance within the first month then raised our auto. Gave us a hassle when cancelling after they already cancelled on us. Information was poor. Do not recommend.

Fantastic experience: Went to get a renewal, in and out in 5 min. Efficient and friendly

Negative experience: Extremely incompetent insurance handlers and company. They're rude and don't communicate effectively.

Negative experience: Terrible customer service Very arrogant lady that helped me

Negative experience: My recent experience at AAA on 2/22/24 left much to be desired, primarily due to the poor customer service provided by the female front desk staff member with long red hair. Accompanied by a senior woman using a walker to obtain a handicap sign, we were met with a disappointing lack of empathy and professionalism. The front desk staff's demeanor conveyed an attitude of inconvenience rather than willingness to assist. When seeking guidance on completing the required form, we were met with a dismissive response. The staff member handed back the doctor's form with a remark implying incompetence, stating “fill out the form and try not to make any mistakes." This encounter highlights a need for better training of AAA staff to ensure they can effectively serve all customers, regardless of age or ability. Professional language and a compassionate approach are fundamental aspects of customer service, both of which were sorely lacking in this instance. I strongly recommend that AAA invests in comprehensive training programs to enhance the skills and attitudes of its staff members, fostering a culture of respect and support for all patrons.

Fantastic experience: Always efficient. 9am to 1pm service on Saturday helps out so much. Great location too.

Fantastic experience: Incrediblely Helpful... Exceeded Expectations! Had instant 1 on 1 extraordinary customer service...that was before they even asked if we were members. Had answers and the forms to literally every question. Even explained process on several complex DMV issues as well. Travel planning is so much better when time is maximized due to the effectiveness of the free logistics support. Also very Handi-Capaple friendly staff & location is large and interior layout is open & easy to navigate. Lots of parking Highly Recommend bSafebHappybWell

Fantastic experience: Erin Lee in travel is a life saver, I had last minute travel changes so she went to work, she did not quit or complain she just went to work and made changes happen with minor cost. She changed my flights, my booking rooms took her two days to make it happen. Erin is amazing she did the changes with smile, kept me informed though out the process. Joseph Rojas did my original booking and he also was great.very helpful staff we are happy to be a part of AAA family Thank you Erin And Joseph.

Fantastic experience: Wonderful staff; professional, friendly, and helpful agents. Clean environment. Quality and competitive products...

Negative experience: Travel section reduced, not as good as AAA, I remember.

Fantastic experience: People ask me why I have been a member of AAA for over 25 years! I tell them the service and the options available to motorists is worth the investment. An example was recently I had my car stolen and after recovery I needed new plates. After multiple times traversing the DMV website for answers, I called this office and was told they could replace my old plates quickly and easily. I arrived at their office around noon, was greeted with a smile and was instructed to fill out a form for the new plates. In the middle of filling out the form I was called to a window and greeted with a smile and “How can I help you?” I explained the problem and immediately he started the process of issuing a new set of plates for my care. Everybody at this location is awesome and I have never experienced a bad situation when I go to any AAA office. Invest in AAA. You will not regret it!

Fantastic experience: There's fast service and very happy with them

Fantastic experience: The sign outside says “EZ DMV”. And it’s damn accurate. I walk in, get stuff done, and walk out in less than 5 minutes. Lots of parking, friendly staff, and the lady who helped me today was the Region 2 champion (employee of the year) — who had a trophy to prove it. God bless America and God bless AAA.

Fantastic experience: Had a great first meeting with AAA Travel Agent, Alwatheq (Al) Kawar. I'm starting to plan a big trip, and he shared helpful tour info and personal travel insights of his own. Look forward to working with him further.

Negative experience: They won't take debit cards and charge you to use credit....get with the times.

Negative experience: The absolute worst AAA I've ever been to. Incompetents best describes this place.

Negative experience: Very bad service I got today .The lady on the from desk was not nice to me.She never check my paper she just told me I can not help you .I feel that I paid my membership for nothing.

Fantastic experience: Super fast office. Everyone was kind and helpful. In and out in 10 minutes doing a transfer of ownership.

Fantastic experience: Friendly employees and quick service.

Fantastic experience: Nicely organized. One line to check in and let them know what you're there for. Then you go to your specific area and they call you in the order you checked in for that specific service. Took care of my DMV auto registration (check or credit/debit card) and received my sticker. Staff were professional and friendly.

Fantastic experience: I never have to wait love that they have DMV

Fantastic experience: Nicest staff ever. DMV services are very handy. Travel also great

Negative experience: Disabled people beware when going to this auto club office-My Dr gave me temporary disability placard form to get a temporary parking permit. Auto club would not honor the form stating it wasn’t a wet signature. Called the Dr office they said that is his wet signature and none of his patients have had this problem. Went back into Auto Club, I was told the auto club auditors would revoke my placard if they issued me one. Sent home empty handed. Not sure I want to be a member of auto club that treats their members this way, I’m glad to know the auditors know better than my Dr!

Fantastic experience: Quick, great service. Was able to transfer DMV title and register car in less than 20 minutes.

Fantastic experience: Your driver teachers are amazing! I loved Jeff M. Very patient and relatable guy! So grateful for every lesson with him! Stress-free and relaxed experience as a student driver here. Got my license and I’m driving stick, Jeff! Thanks man!

Fantastic experience: David was very helpful, kind, and quick to take passport photos. He was so great with my toddler. He even sang the Mickey Mouse Clubhouse song for her. Great service!! I was in and out within 30 minutes.

Fantastic experience: Great and friendly service

Negative experience: Frustrating. Needed to get my "real driver license" couldn't contact a real person at the Anaheim Hills office to see if AAA could assist with this task. Automated phone service. Ended up requesting claims option and was told to just come in, no appointment necessary. Once I got there they said only specific AAA offices can help you. No stars for AAA....

Positive experience: One person saids you can use credit card at the front desk, then another person in the back saids you cannot use credit cards to pay for your tags he only takes cash or checks. It's like what the...

Positive experience: Long line, long wait, was the first time this happened...plus I took day off due to back issues made it difficult to wait over half hour .. could of been near hour wait

Fantastic experience: The nice lady, Sherry who assisted us with our vehicle registration was polite, professional and we felt well taken care of!

Fantastic experience: Customer service was great. No wait time.

Positive experience: Very helpful and friendly place. Has always been.

Fantastic experience: Always knowledgeable and helpful.

Fantastic experience: They were so helpful. My license plates never arrived from dmv. They researched and issued me plates on the spot in 5 minutes.

Positive experience: Always get my car reg done here. Very fast.

Fantastic experience: Great for DMV renewal. Always quick and easy.

Negative experience: I was given a discount because I am a pharmacist (notoriously safe drivers). When I was hit by a drunk driver on I-55 and my car totaled, my body took a hit, too, they refuse to compensate me or pay the medical bills. My perfectly valid AZ DL, exp 2026, zero tickets, was rejected as an excuse for AAA refusal to deny my claim. As a relief pharmacist I have driven thousands of miles between hospitals. This was my fifth car list to a drunk driver. I was NOT the drunk driver, just the victim. Our family has paid premiums to Auto Club for 59 years. This crash has led to a difficult recovery, and the loss of our car has had horrible repercussions. Zero compensation. Just find another insurance company, not these thieves.

Fantastic experience: Fast and convenient. People are nice too.

Positive experience: My family and I use AAA travel agent to schedule our vacation in Maui. We scheduled June 2020 because of the pandemic re-reschedule our vacation for July 6 through 11, 2021 with liz perry, Liz was very nice on hands throughout the whole transaction. She keep me updated on everything. She called about once a week to see if I had any questions. She told me about the AAA credit card I opened one. She asked me to watch a presentation I did. Because of the pandemic my family and I had to have Covid test 72 hours before departing. It was nine of us. Seven of us test came back on time. My husband and I test results didn’t come back until Tuesday morning on the sixth the day we were leaving. We pay $99 a person for insurance, I called AAA on the fifth, I left three messages on liz boss voicemail Candy Birkhauser, It did not say she was out of the office. Liz voicemail said she was out of the office. We paid for the insurance and no one was there to help us. so we had to pay out of pocket to Hawaiian airline around $300 I called and spoke with Liz and Candy to ask to be reimbursed. I would have been happy with Future credit. I emailed Cindy my receipt from Hawaiian Airlines she said she needed more information. I don’t understand. A receipt is a receipt!!! My family and I go on vacations once a year. I use Expedia and Priceline in the past. I like the 101 communication with AAA. I’ll guess I’ll be using Costco‘s are going back to one of the other vendors. I worked in customer service most of my life. I always prided myself on and great customer service. I am not a happy customer.

Fantastic experience: "Uncle" Ed Sanchez was awesome explaining to my son what three things go into your auto insurance costs! Thanks Ed!

Positive experience: Covid protocols in place. very helpful.

Fantastic experience: We used the travel services with Liz and she is EXCEPTIONAL! We required special accommodations (pet friendly, etc...) and she personally called each hotel to make sure that they would work with our needs. Liz went up and beyond! We had never really thought of using AAA for our travel before and what a great experience! Thanks Liz!

Fantastic experience: They are always helpful. Above and beyond service.

Fantastic experience: I had three DMV items I needed to deal with. Two were very simple and one, I thought, was going to be potentially difficult, But like a champ the woman who helped me made the whole thing simple and I was in and out in 10 minutes. Yay!

Fantastic experience: Mary was extremely helpful and has great customer service. I was in and out within 15 mins.

Fantastic experience: Exelent. Customer service. By the Personin the dept..of life insurance I was explain. The type of ins.. More Convinient. For. Me. Plus. Other Services

Fantastic experience: Very convenient neighborhood AAA office. Friendly staff. Knowledgeable and helpful. Do all my DMV paperwork there so I don't go to DMV.

Fantastic experience: The only AAA I will ever walk into! They set the bar so high! No matter what time of day im greeted and helped by the kindest of representatives. Their office is so quick and efficient i always walk away feeling accomplished and happy.

Fantastic experience: Got my new tags in a jiffy, in and out no long lines. Customer service was epic was greeted and treated above & beyond. Definitely recommend this stop.

Fantastic experience: I can’t even imagine without having AAA. AAA has made my life much easier for auto DMV renewal and other DMV related items plus all the other things AAA offers. Highly recommended that everyone household must have a AAA membership. It’s really worth it.

Negative experience: Had to personally book my own car and activities.

Fantastic experience: Great service!

Negative experience: This review is on behalf of a guest who traveled from Idaho, last week. Her RV had a flat tire while exiting the 91 freeway at Weir Canyon/ Yorba Linda off ramp. Pulled in to Costco parking lot on Savi Ranch Rd and was stranded for 6 hours waiting for AAA to arrive. The closest location is only 2.5 miles away and they never showed up to help. After multiple calls and endless excuses that they supposedly were still "on their way", decided to call elsewhere. Bitetto's Tow Service out of Santa Ana to the rescue in only 25 minutes, during Friday rush hour traffic. What a shame for this AAA location and honesty would give them zero stars if had the option. ZERO stars for making a senior lady, alone and stress out for so many hours, who is also a paying AAA member.

Fantastic experience: Great friendly and fast service.

Positive experience: Always a friendly face to support its members

Fantastic experience: This place is great... the coverage is awesome to have in case of an emergency...Gives you peace of mine. They also function as a DMV...

Positive experience: Very nice to talk to 'Everyone'

Fantastic experience: Love it

Fantastic experience: Super efficient, friendly, very good welcoming system in place. I was in and out in no time!

Fantastic experience: This place is amazing. The customer service goes way above and beyond. A big shout out to the guy that helped me in the registration department he was unbelievably helpful in getting something done for me at the last minute I just wish I could remember his name.

Positive experience: After waiting outside for 30 minutes I was treated with disdain when I paid with cash (US currency) my insurance bill because the online pay option wasnt working. I paid months in advance so I would not have to do that again, and I am looking for a new insurance company for when my policy expires.

Positive experience: Easy navigation. Services I needed

Fantastic experience: Courteous staff. I was in and out in the blink of an eye. Thank you!

Fantastic experience: Helpfuk

Fantastic experience: Always friendly & helpful, always there when I need them.

Fantastic experience: The best service and assistance ever. They should be a model to every company to follow. Registration tag was lost, they got me one free and fast.

Fantastic experience: Great insurance and great service!

Negative experience: I left AAA after 25 years as company appears as not caring for members, outrageous increases in insurance premiums and list goes on. Extremely disappointed seeing how poorly company is doing business now.

Fantastic experience: I went here to replace my stolen license plates. Everyone was pleasant, the guy who helped me was efficient and professional. I got new plates on the spot. Thank you AAA for you usual top notch service. It is generally a pleasure doing business with the AAA.

Fantastic experience: Very orderly with there covid procedures. I was in and out rather quickly registering my vehicle.

Fantastic experience: Quick

Fantastic experience: Friendly and fast service.

Fantastic experience: They made it as Covid safe and as easy as possible

Fantastic experience: Friendly, fast and clean!

Fantastic experience: Love it, all very organized, Well except for some customers that don't follow the rules, about bringing and wearing the mask cover. I don't get it. Besides that all was great

Fantastic experience: There for DMV services. In and out in 20 min. Can't beat that.

Fantastic experience: The staff here deserves recognition for smoth, fast, professional, and friendly service. They went out of their way to insure everyone was taken care of.

Fantastic experience: Very quick service. Adhering to all social distancing and mask protocols.

Fantastic experience: You can save a couple dollars a year elsewhere but you don't get the kind of service that I've enjoyed anywhere but it AAA

Fantastic experience: AAA has done it again. Awesome service awesome people. Even with everything going on they make it work for the members. I was in and out in 45 mins.

Fantastic experience: Both the staff in the DMV department and insurance department were excellent. Greatly appreciate all their help. Completed four transactions in 45 minutes. Excellent staff.

Fantastic experience: Great Staff and Service!

Fantastic experience: Staff was friendly, helpful and operated incredibly efficiently from the moment I arrived, despite the special queues and Covid protocol. I was here for vehicle registration needs today. Every penny of this membership is worth not having to go to the DMV. Thank you, AAA. You guys are awesome and made my day.

Fantastic experience: Excellent attention to the customers.

Fantastic experience: Wonderful, no long lines. Great service

Fantastic experience: This location is one of the best!

Fantastic experience: Good.. maintain make and social distancing.

Fantastic experience: Great experience. In and out fast

Fantastic experience: Again, Eric is my agent and he goes above and beyond for me.

Fantastic experience: AAA Office at Anaheim Hills is my firat place to pick when I have to do DMV services for any of my cars!

Fantastic experience: Similar system as the DMV but more organized. You wait in line to give them your phone number and they put you on list and you get an estimated wait time. My wait time was 85 minutes. Luckily live close by. I went home and had lunch and waited until my name was near the top of the list (they text you a link to check your spot) I got back just in time and I received a phone call that it was my turn. Once i was inside the whole process took a matter of minutes (renewing car registration) Not as bad as the DMV

Fantastic experience: I was helped today with my DMV renewal by a great guy named Emelio. He had a great attitude, super helpful & was able to give me a lot of information I needed. Also this entire area was perfectly set up for the current covid circumstances.

Fantastic experience: Tim waters is the best

Fantastic experience: Great service and friendly knowledgeable people at this location.

Fantastic experience: Excellent customer service for DMV services. Went out of there way during this Covid-19 crisis to help us out.

Fantastic experience: Very fast, friendly, honest service!!!!

Fantastic experience: So helpful and Covid responsive. Excellent service

Positive experience: Greens were great. Fairways ok too. Fun course.