AAA - Forest Acres

Fantastic experience: AAA Forest Drive is always so helpful and professional when I go in to have my car maintenance. I appreciate how kind and professional they are.

Fantastic experience: Super super friendly staff! Very helpful and informative.

Fantastic experience: I visited this AAA for the first time today, and will definitely be a lifetime customer!! Good customer service is so hard to find these days, but Danny and Dusti are the BEST! Thank you, thank you!

Negative experience: Took three visits before they actually listened to what the problem with my vehicle was. Spent over $2k to fix issues other than what I told them to fix. This place used to have excellent service.

Fantastic experience: I want to thank Dusti, Dan and ESPECIALLY Cliff for their above and beyond help. I was in town from out of state and the starter went out on my car. They were able to diagnosis and repair my car on Saturday and saved me from having to stay over to Monday before going home. It is nice to know that you can still count on strangers in a time of need. My heartfelt thanks and appreciation.

Fantastic experience: Very helpful, this is my second time coming here and will return if needed. They are kind and efficient. Shout out John!!!!

Negative experience: Aaa sign hidden. Expensive repairs

Fantastic experience: AMAZING SERVICE AND I CAME AT 5:45 and they close at 6 … VERY NICE AND FRIENDLY

Negative experience: Why is there so many bad reviews about AAA seems like managers would earn their salary and and fix these problems and do what the company takes members money for a good lawyer would fix their business $$$$ seems like they are only good for a tow truck service for the the funds you pay out each year!!!!!!

Fantastic experience: Very knowledgeable and made it fun, bright, and upbeat as they helped me find the needed solutions for good travel coming up. Thanks again.

Fantastic experience: Wait time was a little long, but for good reason - these guys are thorough! They gave me an in-depth summary of my car WITH IMAGES (!!!) and got back up and running for a great price. AAA was transparent, trustworthy, and courteous. Thank you AAA for saving me!

Fantastic experience: Danny and the team in AAA auto care have serviced my vehicles a few times and the service has been great. I would recommend the Forest Acres location to anyone. Thanks

Fantastic experience: Very helpful got me back on the road quicky

Negative experience: The single star is for their friendly and kind demeanor, beyond that this is one of the most incompetent, lazy, and lying auto service centers I've ever experienced. Our vehicle broke down and the tow truck driver arrived within 30 minutes on the highway, which was great. Brought the car to the closest AAA station, which stated they were booked for the remainder of Friday and would take a look at it first thing Monday morning. Monday 1 pm we called them as we were traveling back and hadn't heard anything, we were told they were going to start looking at it and they would call us back. 5pm rolls around so called them again, they said they think it could be the engine or the transmission they needed to look at it further the next day. Tuesday we call them back and they stated they could not figure out what was wrong with the vehicle other than it seemed low on gas. They stated "We will fill it up tomorrow morning and give you a call" 1230 pm rolls around, no call, so we called. They stated "we don't have anyway of getting gas" they proceeded to ask us to come bring them gas for the vehicle while we live 1.5 hours away. Their suggestion was to call AAA again and have them drop some gas off. We called AAA again, confirmed the gas was delivered, the vehicle started, was driven and there were no issues or warning lights, good to go. So we drove down, paid the almost $200 for them to tear the car apart and do god knows what to it. Turned the vehicle on and the check engine light was on, cruise control was flashing, and traction control light was on. Not wanting to deal these do-nothings anymore, we drove the vehicle home with these issues, only to pop the hood open and find the mass airflow sensor was disconnected. I do not understand how this is a AAA center. Even if you can't figure out how to put gas in the tank of a car, at least learn to call back your customers as you stated you would. Do not take your vehicle here.

Fantastic experience: Columbia, SC has a AAA roadside service person named Nicole…baby, Nicole saved my family twice within 24hrs. Nicole knows her job and she’s caring, professional and passionate about the client’s wellbeing. We did NOT have to wait hours for her to arrive, she arrived within minutes. Thank you, Nicole! Promote Nicole…she deserves it

Negative experience: As a valued AAA Premier member for a long time I have NEVER had such a bad customer service experience with AAA. But my truck was towed here under the impression they could fix it but NOBODY decided to tell my grandfather they didnt work on previously worked on vehicles while having my truck sit there for 2-3 days. The manager DANNY was disgustingly argumentative toward my veteran grandfather and tried to talk to me like it was a us problem. WILL NEVER RECOMMEND THIS LOCATION TO ANYBODY !! The manager didnt try to even offer an apology as obviously the whole situation was a lack on communication. Danny work on your customer service as you should be setting an example as the MANAGER. Will be reporting to the higher ups!

Negative experience: Very terrible service. I purchased a battery awhile back and was told it's under a AAA warranty. The third party member they sent out was terrible and kept asking me to pay for my new battery with cash and that he can make it cheaper if so. Also he failed to mention you should keep the small receipt with it and that the purchase won't be in the system. I called and the person could not have been more unhelpful. She was blaming me for not having the receipt even though they did not have data on my account. They lie and try to take advantage. They try to take advantage of you and add on multiple additional fees. As a AAA member for years this was hands down the worst experience and worst location. Very rude and unhelpful

Fantastic experience: My husband and I had excellent customer service from Facility Manager, Danny Bagwell and Technician, Mike at AAA, 4526 Forest Drive, Columbia, SC, 29206. We were getting ready to take a trip in our 2011 Honda Element when we started to have issues with the air conditioner not cooling properly at the stoplights. Initially we thought it would be something simple to fix. After checking, it turned out to be the condenser fan which required a part to be delivered before repairs could completed. Danny and Mike went the extra mile on a Saturday to get that part and then have it installed. They even worked together after closing to get our car fixed for our trip. We so appreciate the excellent customer service we received from them and would definitely use AAA on Forest Drive again. You do not usually see this kind of customer service anymore. Thank you so much!

Negative experience: WORST CUSTOMER SERVICE EVER! I scheduled an oil change online for 10:00 AM and indicated that I would be staying with my vehicle. I arrived at 9:50. I was asked if I was staying and I said yes. At 11:30 I receive a call on my cell phone from AAA to let me know what they found that needed attention. On this call I said to the man that I was sitting in the waiting area. He says "then why am I calling you" and hangs up the phone. He then proceeded to make jokes about it - I could hear him as I was sitting right there! Never did come to talk with me. I finally left there at 2:15 PM. I have been a customer at this location for a very long time. This place was so much better when David Buck was still there. This will be the LAST TIME I go to AAA on Forest Drive.

Negative experience: I had a terrible experience with AAA FOREST ACRES. On Valentine’s Day I took my truck to AAA forest acres for a brake issue I explained what the problem was and asked them to fix it. The next day I got a text giving me a list of everything they said was wrong with my truck most of it had nothing to do with my brakes. And the wanted $1400 to repair my truck. I asked if they would just fix what I needed them to fix and they said for safety reason they would have to fix everything on the list. I had truck towed to my house where I did the work myself. When I driove my truck after the brake repair in found my truck was skipping and running terrible. When I dropped truck off at AAA-it was running fine. I checked my truck further and the air breather was left unhooked. I also noticed that some of the things they said needed repair were in good condition and working properly. I felt very compelled at that time to do a review and let the community know the type of establishment this is. I felt that they were dishonest I will never use AAA again. And I suggest no one else use this location either.

Fantastic experience: Just went to get info on how to proceed with a repair. Excellent information on what to look into and will begin service week after the Super Bowl.

Positive experience: The AAA operator was pushing the tires because our granddaughter had a flat tire and it wasn't salvageable. When we got there we were told they didnt keep much of a tire inventory. They didn't seem to be prepared for a tire emergency.

Negative experience: Save your time, money, and sanity. Go anywhere else. All they do is read codes, they don't actually diagnose. Parts markup is more than 10x. I'm down $500 to fix a code that wasn't the problem, and would have been down another almost $900 without the car being fixed, except when they called back and said "didn't work, we want to do this next," I got smart. Towed my car to a real shop. Real shop fixed the second code, and replaced the fuel pump (the real problem), and did my 100k mile service all for $800

Fantastic experience: Quick in and out experience. Needed a photo made and they did a great job.

Negative experience: Went in for an oil change at start of September, and also asked to please check transmission fluid as there was an undiagnosed problem I was trying to identify. Was told afterwards by the front that they couldn't check fluid- it was in a spot where there would have to disassemble things, but since I was due for a transmission service they were happy to do that. I had my trans rebuilt last summer, so mfr dates mean nothing.. I said no thank you, and after checking out walked around to speak with the mechanic because I knew that was a load of hogwash. They apologized for the ignorance of the front desk and assured me they checked transmission fluid and it was fine. But I shouldn't have to have done so, and any lesser knowing person would've payed the extra $$$ for the transmission service.. 2 months later, and small thing, but I went to use my windshield wiper fluid this morning (something I do not normally do) and it's bone dry. Wiper fluid is listed in the description of the oil change service on the AAA website. I paid $80+ for the most basic of service, and it wasn't even completed fully. Do not recommend.

Fantastic experience: Quick service for international drivers permits. Thank you

Fantastic experience: This place is great. The car care system is kind and hard working. Travel if you have any needs stop in they can answer any questions. Then they have insurance it's a one stop shop.

Fantastic experience: Amazing and quick service for international driver's permits! The cost is $20 for the permit and $12 for the required photos

Fantastic experience: Quick, fast and polite. Just how I like it

Fantastic experience: I just went to the AAA travel center for an IDP and Christina and her trainee provided exemplary service. I was in and out with everything needed in just a few minutes. Best service I have received to date at any AAA store. Thank you so much!

Positive experience: Called several times with no answer. Had to drive all the out there and chance that they'd be open. Thankfully they were open.

Fantastic experience: Great company! Terry is awesome and very knowledgeable!

Fantastic experience: Great place to get an international driver's permit! I was in and out within 20 minutes.

Fantastic experience: Great group of people. Really appreciate you all for doing what you do. Like always nice place.

Fantastic experience: I own two older Mustangs, and Danny at AAA is my go to to keep them running right. I have relied on him and his mechanics for years now The service I get is fast and friendly. The price is always on the money. I strongly suggest them.

Fantastic experience: Fabulous customer service! Printed out and assembled a spiral-bound TripTik for our 2,100.mile drive in less than 5 minutes. So friendly and professional. Many thanks!

Fantastic experience: I was apprehensive from the reviews but they did a great job of repairing my car after a pothole and getting my alignment correct.

Positive experience: This location needs help in the travel department. I wasn't called when my currency came in. I tried calling every day for a week, and no one answered in travel. I would either get the auto department or another branch, usually one out of state. I had to go in person to check for my currency, and the person told me someone would call me when it came in. I explained the situation and they finally checked for me, even though they gave me a hard time about it. Luckily, it was there, and I didn't get more run around after that.

Fantastic experience: Very helpful and professional. They told me what to do if I have any further questions.

Negative experience: Very bad

Fantastic experience: Recently had my auto break down and was recommended by a family member to give AAA a try. It turned out to just need a screw and AAA did this for me at no charge. I immediately signed up for membership as they have earned my business. Thank you to the staff that helped me out!

Fantastic experience: Great customer service and knowledgeable technicians. Pricing for my service was less than I expected and definitely would return.

Positive experience: This place was very nice in terms of service. They fixed my car quick and communicated often to keep me in the know. Unfortunately, that great service was tainted by how they left my car. I would never expect them to wash it to make it look amazing, but they left my car an absolute mess, especially inside the door. It was very unfortunate to be given a car that way when I spent the money I did and was originally very thankful how quickly they got it fixed.

Negative experience: I walked into this location on 01.28.23 for an oil change and was told that I needed to have my right rear CV axle shaft replaced. The part would have to be ordered and would be on 01.30.23. I scheduled an appointment for 02.04.23 at 8am to have it replaced. I showed up for the appointment but was told the part had not come in yet. Would have been nice if someone would have called me and told me. I then rescheduled the appointment for 02.11.23 and was assured the part would be in by then. I called today 02.09.23 to make sure the part was in. I was told the part was not there yet and Danny would call Napa to find out where it was and would call me back within an hour. That was 6 hours ago and I still have not received a return phone call. In the mean time I called another mechanic and took my car to him and as it turns out my car does not have a right rear CV axle shaft. Be careful taking your vehicle to them.

Fantastic experience: Great place to get cars fixed, oil changes !!! Great customer service.

Fantastic experience: Very good, friendly service !! Been here many times, will be back again !!

Positive experience: Oil change appointment was for 7:30AM dropped car off the night before using the early bird drop off box, I received a call at 9:20 the next morning asking if I drop my car off for oil change. I ask if they check the drop off box at 7:30 when they come in and I was told they don’t check the early bird box if they have a lot of cars for service. What’s the point to have an early bird box if you’re going to let people cars sit for 2 hours before checking the box? Very disappointing. When I pick my car up it was more than I anticipated so I ask the gentleman why then he explain extra oil I would have thought I would be told we had to use an extra quart of oil but instead I had to ask

Negative experience: Oil change Appointment scheduled for 3:30. My son arrived on time and was told that they were very busy and that it would be a 2 hour wait. So he got a ride home because he had to study for exams. Less than an hour later, he was called to pick up his car. They would not honor his $10 off coupon.

Negative experience: Service writer misled me on additional charges for battery. To be precise he omitted charge for battery installation and led me to believe that the battery had already been installed so I could not decline the installation and go elsewhere. I have been a AAA member since 1995 and this will most likely be my last year. Very shady practices.

Fantastic experience: Eric from AAA roadside assistance team was incredibly helpful at replacing a flat tire I got on the interstate. Four other grown men couldn’t get it off but Eric got it off and replaced on the first try. Got home quickly and safely thanks to him!

Negative experience: Had 2017 kia forte towed and informed them that the oil pressure warning light came on. Told them it should be 1 of 3 issues. And asked could they check them. Oil pump. Oil pressure sensor- switch. Oil pressure sensor-switch wiring. Was told they would have to do a diagnostic test for a 150.00 to find issue. Even though I told them my issue. I agreed. I later find out their diagnostic checked my wipers, headlights, taillights, horn,turn signals,battery, oil,pwr/ster fluid,air filter,brakes,hoses, shocks,transmission fluid,coolant, master cylinder and tires. Not anything to do with my issue. Basically a 25 to 35 dollar Uber/Lyft inspection. And then recommended another 150.00 diagnostic for a manual oil pressure test, which I asked for initially to determine if I needed a oil pressure switch. So I paid the 160.53 after tax and had it towed. 10/19/22.

Fantastic experience: Great service for putting in headlights and brake lights. Quick service and knowledgeable about my car. AAA will take care of all my car needs from now on.

Negative experience: Just moved to the Forest Acres area of Columbia and was looking forward to trying this shop as a AAA member. I made an appointment for my specific vehicle over the phone without any problems. I get there, and the first comment from the heavyset service manager (I did not catch his name) was that I was late for the appointment - never mind that I was dropping the vehicle off, they weren't busy at all, and I never received an actual time when I set up the appointment over the phone. He then comes out and tells me that my vehicle (a 3/4-ton SUV) is too large for their lift and they will not be able to complete the service. The miscommunication over the size of the vehicle is an honest mistake, although they should have recognized this when the appointment was made. The real issue was the service manager's horrendous attitude - he was argumentative, defensive, and not apologetic at all for wasting my time. They may do fine work but in the 10 minutes I was there, I could tell they were horrible folks to work with. Seems like other recent reviews concur.

Negative experience: Easily one of the worst and most frustrating auto maintenance experiences I have ever had. Dropped off for a simple oil change. During the oil change the maintenance crew changed a battery setting on my car that left my headlights on. After picking it up I drove to do some shopping and when I returned my battery was dead. When I called to inform the tech crew, the technician that I spoke to actually accused me of lying and refused to pass along the name of his supervisor. When I finally got through the regional manger he admitted fault, however, did not reimbursement me for the full total of a battery replacement. It was the best I could do, apparently. Do not use AAA for any repair or maintenance, period. Not only is it prohibitively expensive, but their crews are also completely unconcerned by any feedback you may give them concerning your service.

Positive experience: Triple A has a free notary service for Triple A membership. I am a premier member of Triple A for years. The customer service experience was horrible, the Notary was not in the day I went in to have my documents notarized, I made an appointment to have my documents notarized by the notary and she was rude to me, and would not notarize my documents. I went to the local Bank of America and had no problem with getting my documents notarized, with no appointment and no problems. Very unhappy with This Office. Coming from Texas and having no issues, I find the employees in South Carolina to be lazy and not helpful at all!

Fantastic experience: My car overheated and the problem was diagnosed and repaired.

Positive experience: My only complaint is that I had an appointment but it took in excess of an hour for an oil change.

Negative experience: I would not recommend this place. Unless you know car repair they can get you to believe you need something you don't. Like a $70 battery diagnosis, instead of a whole care diagnosis. Find yourself a local, upfront repair place.

Fantastic experience: The service personnel were friendly and efficient, and I appreciated the appointment system.

Fantastic experience: Always great service with friendly staff. Helped me in a little bit of an emergency and got my car fixed quickly.

Negative experience: Terrible service. Michael needs to be spoken to about his rudeness or needs to be in a position without customer contact. He was very rude when I went in to get my car serviced so I decided against it. I left and found a different center to take it to but I needed the receipts for the repairs that had been done at this and another location. Michael made fun of my speech after asking me several yes and no questions to which all of my answers were yes. Upon receiving the emailed copy I asked for, I see that nothing was documented the day I brought my car to this location previously. According to the paper they just did an inspection. I knew I should've asked for a print out at that time but since it was my 3rd time in to allow AAA to fix the problems caused by another AAA car center repair, I assumed it not to be odd to just be told i was all set after an hour or so. I thought it was fast, but there werent many people or cars there that day. The result was me missing a day of work when I started to experience a drivability issue on the highway after nit driving the car much since my visit here. This could've resulted in serious injury or death to me or someone else.

Negative experience: I went in the have a follow up on a break repair I had done in Charlotte. This will be the 4th time total including the initial break change for the same issue, the second time bringing it to this location. The large white male reluctantly called me over to get information. When I explained to him the problem and that I had brought it here recently, he took a deep breath and shaking his head said something in reference to how long it would take as if I possibly might not get it back today. I told him you guys should be able to get it done since I've been here 4 times. He then said something about me having an attitude and if I was going to have an attitude basically refusing service. I explained dto him I did not have an attitude I was making a statement as he cut me off denying saying the phrase. Then he tried to change and say that he noticed that I became anxious or something to that effect. I told him you do not know me to say what my reactions are and that if he felt that he wouldn't be able to provide me with service because of what he perceived to let me know because I need to be safe on the road and if it would be best that I find another location then please let me know. After continuing to make rude statements to me he belted out another location although I had explained I am not from this area. I was never offered a tow, a service ride or any other assistance. I called the customer care line and was transferred 3 times to report the incident and I have now been holding for 27 minutes to also get the details of another location. I will be canceling my AAA coverage in addition to never using the car care centers again. Side note, the guy in line behind me is also returning a vehicle for an additional repair after having his care worked on here.

Negative experience: This location was very busy, so it is a strong indication they provide very good auto servicing. My first (and last!) visit was subpar based on the underwhelming customer service exhibited by front desk service writer, Danny Bagwell today. I arrived a few minutes before my 2:00 pm 59.99 Oil Change and Tire Rotation special I received in the mail, as I am not an AAA member. Both Danny and the other stocky built front desk service individual were both on the phone. As there was another customer waiting in line to speak with the stocky representative(didn't catch his name), I am standing in front of Danny, who gives an abrupt thumb jerk to motion me to go to his co-worker, first red flag. When Danny finished his phone conversation, he then asked how could he help me. I was very direct with him as they were very busy and I wanted honest feedback on how long my wait would be. To his credit, my car was ready within the time window Danny gave me. Danny even sold me on the benefits of becoming a AAA member relative to car care discounts and better service warranties. Where he, and his counterpart, lost me as a repeat customer was when I returned around 3:40 pm to check on my vehicle. Danny proceeded to admonish me by asking "Where have you been? He (stocky man) tried to call you but you didn't answer and he had to leave a message." Although Danny had my correct cell number in the system, there was no missed call or voicemail left by anyone from this Car Care location. Danny persisted, so much so, that I asked him if was he calling me liar? He insisted I told him I was going to the nearby McAlister's to wait, I said nothing of the sort. It was at this point that I said I was not purchasing an AAA membership and this would be my last visit to this Car Care location. Danny replied ok and did review the results of my virtual inspection with me. Two items that hacked me off was first, he said I had a "bad tire" that measured 3/32 tread depth and needed to be replaced. Granted, the tire will soon need to be replaced, but until the tread depth measures 2/32, I don't consider it a bad tire. Second, he said that my engine air filter would need to be replaced at my next oil change service. I replaced the engine air filter myself three weeks ago. The air filter had black smudges on it, because replacing an engine air filter on a 2010 Toyota Avalon is not a smooth install compared to other vehicles. In closing, Danny Bagwell talked down to me and attempted to make me feel like a fool. He is a unprofessional clown that does not need to be in a customer facing role. Kevin Nowell

Fantastic experience: Excellent Experience. We took the cable care down to the old dock. $3 euro cash. The food was delicious. Right on the dock to the left of the cable cars.

Negative experience: I was unable to schedule an appointment that suited me so I have nothing to report.

Fantastic experience: Travel Planning with Samantha Bentley was 100% Satisfaction A+ Service. Very Sweet, Friendly, Helpful & professional. I'll request her Every Time. Thank you Triple AAA for having a A + Employee. She needs a Raise and is a Keeper for Sure. Happy Customer. Sharon B Elgin, SC April 2022

Positive experience: Been a AAA member since 1996. My first auto service on my present car was 10-11-07. Have always been treated well as a customer. However, this last time on 04/18/22, I had a minor problem with MR. Manager, Jeff. For some reason, he exudes an uptight demeanor with a forced smile. When he explains something to a customer, he needs to be much more patient, tactful and respectful.

Fantastic experience: A nice piece of mind to have AAA, when unfortunately the unexpected happens. Great service!

Fantastic experience: They’ve done a good job the 2 times I brought my car in. This is one of two places I know I can trust in the area. After a horrendous experience with Jiffy Lube, I’ll only take my car here or to B&T in Lexington. I also love that this AAA is next to Trader Joe’s so I can do my grocery shopping while I wait.

Fantastic experience: Extremely pleased from tow in to car pick up. Friendly, helpful, efficient, and very knowledgeable. Fair price.

Positive experience: Although had a dispute over the cost of final repair, the manager Jeff did what he needed to do to make it right. Thankyou Jeff!

Negative experience: Got my car towed there for a flat tire. When I came to pick it up there was two scratches on the hood. When I asked about them not only was the guy rude and uncaring, he immediately blamed the tow truck driver (hired through AAA) who I followed and watched the whole way there (he never touched the hood). He then proceeded to go ask the technician and came back saying “well he says he didn’t sit on the car” and talked down to me about what “actually” happened (I am a young women who drives an expensive sports car). The before work pictures can pick up a small white smudge on the hood but no scratch is visible before they started the work yet they still claim they had nothing to do with it. If they have cameras in the shop, I’d love to review them but nevertheless will not be getting work done their in the future. (I should also note my car just got out of the paint shop a month ago so I am very aware of what scratches occur on my car and when)

Negative experience: Rip off. Will give additional information and cost more money and still leave you without. Be honest and just advise you don't know the issue instead a charging for multiple diagnostic test.

Fantastic experience: My SUV broke down in Orangeburg, SC in July (blown engine, overheating, etc). My insurance's roadside assistance initially had it towed to some podunk mechanic shop that basically was limited on staff and what they could do. So I had it towed again, this time to AAA in Columbia. I just got it back yesterday, 3 and a half months later-- that sounds bad, but hear me out. It was because my extended warranty company was a hot mess. AAA, on the other hand, has been nothing short of gracious and professional. Jeff is a PHENOMENAL manager! Throughout the duration of this nightmare ordeal, he's been communicative and completely transparent, keeping me updated on an almost weekly basis. He went to bat for me like no other, especially after Hyundai goofed and canceled the order he placed for my new engine. I can't thank him enough for his and his team's hard work to get this fixed (Nick too!) and I will highly recommend this location to anyone who needs their vehicle serviced if and when they're in Columbia, so long as Jeff is there.

Fantastic experience: I really enjoy coming I don’t have to worry about my service because I’m always taken care of when I come and treated with respect and I love all Tech. there very sure of themselves they take pride in what they do thank you so much My Triple AAA team

Negative experience: Do not take your car here i brought my bmw here with no problems at all got a oil change made it down the street my car is shaking and making a loud whistling noise brought it back the manger told me they put the wrong oil in it and drained it and they not taking anything responsibility for it Jeff the manager clearly said they put the wrong oil in it have him on tape saying it waiting to Monday to hear back from HQ

Negative experience: I wasn't very pleased to learn they don't provide the same services like thoughs in California.

Fantastic experience: Quality work and you can't beat the warranty for the repair work for members....2 years 24,000 miles! Not a quick lube joint like you see everywhere else...its an actual repair and diagnostic facility for all makes and models!

Fantastic experience: Very friendly staff. Went to get overseas driver permit. Didn't take long at all

Fantastic experience: Had my car towed here on Monday afternoon. On Tuesday morning they sent me information on what they suggested fixing. After quick repairs, I had the keys back on Tuesday afternoon. Timely communication and quick repairs.

Fantastic experience: First of all, my entire experience with AAA was very positive. The guys at 4526 Forest Drive were Angels! Starting with Nick actually calling me to get a history of my 2004 Honda Civic. I didn’t expect that! I had just experienced a death defying situation with my rusty brake lines and faulty steering. The car was going to be too expensive for me to repair. I was able to get another car and the guys at AAACar Care continued to be patient, helpful, and empathetic. I appreciate you all so much for being there for me through this!

Positive experience: I've been going here for years, but recently have been less impressed with the overall experience. Feels like I pay "above and beyond" prices, but get bare minimum service. Last time, the link to check my vehicle inspection report wasn't even working so I had to get a verbal review of all the things that had been checked and what they all meant. I will be looking around for an independent mechanic who is hungrier for my business and deserves my hard-earned money. Not a bad experience, but they just don't seem to be trying hard anymore.

Fantastic experience: Been a while new team awesome service as usual.

Negative experience: I scheduled an oil change for today 7/10/21 at 0830 at the Forest Dive branch. As soon as I entered, the up-selling begin! From the membership, to wipers, cabin filters, etc. I informed the guy, I only needed an oil change and tire rotation. I reminded him AGAIN that I needed to be in the upstate soon so please hurry. I could see my car in the air for almost an hour at this point. When I wouldn’t buy any other products from him, suddenly my oil plug is broken. He can’t replace it so he needs to replace the whole pan for $700!!!! I informed him I do not have that kind of money and I had somewhere to be. He stuck to his story. I told my my car has an extended warranty and I can have it fixed for $100. He called me a liar. I became upset and told him not to touch my car further as I will be having it towed on Monday to my shop. He did call me an Uber. I am stuck at home with NO car and no way to go!!!! I had a family event I missed because of this. I feel he was lying and should have at least rented me a car. I’ll never be back nor recommend AAA car care!

Fantastic experience: Very good staff. Very knowledgeable.

Negative experience: Never going back here again was charged $358 for a oil change and a diagnostic on my a/c which after doing the diagnostic I was told they would have to do a second diagnostic on my a/c just to tell me why the air wasn’t getting cold. So I paid $140 for the 1st diagnostic and then was charged $130 for the 2nd diagnostic and I’m a AAA member but i won’t be renewing that after it expires

Fantastic experience: Jeff, Miguel and the team are fantastic!

Fantastic experience: knowledgeable and efficient customer service

Fantastic experience: Great folks who most graciously worked with me after I got my appointment time mixed up. Can't say enough good things about them. Very thankful for their help!

Negative experience: I’ve been a AAA member for over 20 years. Showed up at 8:30 to meet with a travel representative. Stood there for 15 min, no one showed up to help. One person from the repair side said someone was supposed to be there but they hadn’t shown up for work yet. I guess they don’t need my business....

Negative experience: Didn't reassemble my car right engine light came on had to go to the dealership and loose work AAA only said I'M SORRY have a good day that unacceptable

Fantastic experience: Great and safe place for auto service. Clean and helpful staff.

Fantastic experience: They were kind, understanding, and accommodating. My engine ended up being shot and they allowed me to leave my car there as long as I needed to get things worked out.

Positive experience: Auto service is excellent but there is WAY too much attempted upselling.

Fantastic experience: My daughter is a student at USC. Her brakes failed and she pulled over in a parking lot. She called AAA towing and we had the car towed to this AAA. Danny helped us and had his men look at the car within 30 minutes. He quoted me a price to fix them and I said go ahead and fix it. When the car was fixed, Danny called me and said the total was less than what he quoted me! WOW! I cant say enough about Danny and his crew at AAA. If you want honest work at a fair price I highly recommend this AAA location. If you live out of town and have a student at Carolina, I would highly recommend to have your students car serviced at this AAA. JOB WELL DONE!!!!!!

Negative experience: I was refused service of an oil change, because I was told that unless I purchased 4 tires for over $800.00, AAA would not change my oil. I informed the service agent , that I hand no money at this time for that. He returned the keys to my car, with a coupon for tire purchase without an oil change

Fantastic experience: Danny was extremely friendly & trust worthy. My car was finished on time. I will most DEFINITELY use them again.

Negative experience: The manager at this location was a total Douche Bag, I am a Triple A member and he was short and rude. I was charged for double diagnostics after noting I only needed reconnections. Insisted on being rude and not applying my 10% off discount for services. Ill never refer family or friends to get maintaince done at a Triple A Too expensive with poor Customer Service.

Positive experience: I was on the road had tire trouble. I needed a new tire. and found the AAA . The individual asked me what size tire I had and before I could tell him he asked me where my vehicle was so we went outside he told me that we probably didn't have that size tire. He determined that the tire that I wanted replaced was flat as if I didn't already know that. Then he told me they didn't have that tire again. Not helpful at all.

Negative experience: TOO MUCH TO TYPE... VERY BAD EVERYTHING AT THIS LOCATION NO CV vehicle protection for customers - that should be enough but there was a LOT MORE...