AAA - South End

Fantastic experience: They were so very helpful at the crack of dawn

Fantastic experience: Honest and fast. They called me ahead of time telling me they were short staffed but the managed to do my oil change same day. Good and honest customer service.

Negative experience: They seemed so helpful in the beginning. I came for a flat tire as I have AAA and when they called to talk through my car being ready they prioritized discussing everything but my tire. They tried to indicate that they discussed the alignment however that was clouded by all the other things they tried to upsell me. I will never go back here and honestly they need to focus more on what people are actually being serviced for and the needs around that rather than focusing on other items unrelated. I likely would have taken the upsell related to my tire.

Fantastic experience: Rave review here: family has been using AAA on South Blvd for car care since we moved here in 2017. We’ve been happy with their services, including customer service. Most recently they put on new tires for us, and not a hitch getting the tires from Tire Rack. Sure, getting a discount on holiday gift card purchases through their location was a good idea for my budget. Sure, getting paper maps also easy; the chap who I spoke to on the phone was thorough, making sure I understood the timeline difference if they were mailed vs if I popped in to pick them up. But it’s the above-and-beyond of Facility Manager Chris O’Mahony that makes me post a 5 star review. Recently our non profit organization was searching for gifts/raffle prizes to round out what we had for our Volunteer Holiday Party: while not “in” our line of work, Chris pitched right in to help! Feeding Charlotte is a food rescue organization with an especially small staff. We can do what we do only because of volunteer help, and the food transport that volunteers do adds a lot of miles on their cars! I approached Chris for a gift certificate for an oil change… he provided not one but 3! The volunteers who received these were thrilled; thank you Chris and the AAA South Blvd Team. Major kudos for being such a primo community supporter!

Fantastic experience: Chris and Jeslyn are the dynamic duo that is unmatched. They are attentive, friendly, through, excellent communication skills and honest. You have customer for life and a lifetime recommendations. Thanks so much for taking care of my car and me.

Fantastic experience: I had my son's vehicle towed to AAA South end because of a flat tire. Chris was super helpful with helping us put the spare tire on and recommending options (the tire could not be repaired). It was so refreshing to have great customer service in this day and age. I hope the company really values their employees because I will bring my vehicle back in the future because of this great service.

Fantastic experience: Great service! Got in and out quick! Peter was great.

Fantastic experience: Excellent service! They were able to help me really quickly when my car had issues starting. Friendly staff!

Fantastic experience: Jeslyn is the absolute best. She was so patient and explained everything in detail. If you have to use AAA, ask for Jeslyn

Negative experience: After posting my last review, I tried to write an email to the email address the business responded to my review with. The email address isn't even real. When I emailed, it said the email is undeliverable. Terrible customer service.

Negative experience: I came here for a car inspection today, and AAA (being so reputed) failed my inspection saying the window tint has not passed. (They have not calibrated their tool before the inspection). I went back to my car dealer to ask them regarding the tint, and they did a quick tiny check, and the results were above 35 - it passed! I came to to AAA with the photo proofs from my car dealer, and they re-checked/re-inspected my car tint and it passed. They admitted that it was their mistake. Being such a reputable company, we cannot expect them to do such silly mistakes. Don’t come to this car care. Try to get your inspections done at your car dealership if possible, or go somewhere else. Not this place.

Fantastic experience: Great customer service! Everything done in a timely manner!

Fantastic experience: I came here looking to get a battery replaced on warranty. Despite not having the proper documents in order, Chris was patient and worked with me to get everything sorted out. Customer service was superb and the work was quick and as promised.

Negative experience: I need a battery and call this location just to find out that you have to be a AAA member or have an appointment weeks in advance...

Fantastic experience: Jess went above and beyond to ensure we found someone who could service the damage, along with a faster than expected turnaround. Everyone on the phone and in the office are super kind and helpful, and the mechanics are sweethearts as well.

Fantastic experience: Yes, what great.

Negative experience: I brought my car in for a normal oil change. When I got there, no lights were on on my dashboard. When I went to pick my car up, there were 3 lights on on the dashboard - the check engine light, the brake light, and the cruise control light. I was also told I needed a new air filter. Very sketchy since I just had my car looked over by a mechanic about 3-4 weeks ago and there was absolutely nothing wrong with it. I brought my car to a mechanic the next day to have it looked at. $154 later this AAA location shorted a circuit in my car while doing my oil change! I also did NOT need a new air filter. I don’t appreciate being lied to by the mechanics here and scammed out of $154. AAA refuses to pay for the damage THEY did to my car. I’m extremely upset. DO NOT GO TO THIS LOCATION. THEY WILL TRY TO SCAM YOU AND THEY WILL DAMAGE YOUR CAR.

Fantastic experience: Great customer service! Friendly staff!

Fantastic experience: Great customer experience by Jay and Peter at South Blvd location , and also willing to work with the customer on pricing and not have you spending money you don’t have to spend. I will recommend this location to family and friends.

Fantastic experience: Great experience at AAA auto center on south blvd Peter was outstanding to work with. Highly recommend

Fantastic experience: The entire staff is exceptional. They always communicate effectively and promptly. I have free service for my vehicle esewhere and I still choose to travel to and pay at the location. Much appreciated.

Fantastic experience: Jeslyn was so polite and thorough in person and over the phone. I appreciate this AAA location and the way they helped me get my car back on the road quickly. Thank you!

Fantastic experience: We locked our keys in the car during our bachelorette trip and Gabriel from AAA came to our rescue! He was timely, communicated so well, was so very friendly, and made a tough situation turn great! If you’re ever in trouble in the Charlotte area call and request Gabriel!! We <3 and appreciate his service. :))

Fantastic experience: Peter was great! Helped out a ton with my Subaru. Very informative with what I should expect. 10/10 would come back again for my car servicing needs.

Fantastic experience: Jacob D. Area manager south Boulevard was satisfied with everything he done great Employee response time……..

Fantastic experience: Saved me $700. Would recommend

Fantastic experience: I’ve been here a few times and the service has always been comfortable and friendly. I enjoy the waiting area which is always clean with comfortable modern seating and a desk so I can work remotely. They provide a discount with my AAA membership account and the prices are very reasonable. Thanks for providing this place with Excellent service, everyone is always kind to me.

Negative experience: One of the AAA drivers pulled into my small privately owned driveway with a flatbed truck (nearly hitting my AC unit and running over my grass) to tow someone’s random car off the road

Fantastic experience: I called last minute for a battery replacement. I spoke with Peter and he was amazing. He was honest with the price and was diligent with his work. I highly recommend this location.

Fantastic experience: I called and made an inquiry at this AAA location, and I had a fantastic phone call with Jeslyn. She gave me some honest and helpful advice, which was very welcomed, and she provided excellent customer service. I was very impressed with Jeslyn and look forward to working with her.

Negative experience: If I could leave a 0 I would. Poor customer service

Fantastic experience: New to the state I needed to change my membership. No wait and the girl was super helpful!

Fantastic experience: *Review for travel department* Needed an international driving permit for departure in two days, was able to walk in at 9:45 and out in 15 min with the permit in hand. No need to print any paperwork or take photos; they do it all for you. The staff was very helpful and professional in the process!

Fantastic experience: I was between funerals this weekend when I blew a tire. After being towed to this location, the tire swap was quick and I was on my way to continuing a terrible day. I'm glad that AAA could make something go right for me.

Fantastic experience: Great service and more than fair price. Jason was extremely helpful. I would recommend

Fantastic experience: Lady who does the international license was very helpful

Negative experience: Stopped by on a Saturday morning for an international driving permit. When I arrived the women was not helpful and claimed they did not do those that Saturday. I wish they would have updated the hours on their website to save me the long drive there.

Fantastic experience: A perfect stop on a weekday to get my International Drivers License ahead of my trip to New Zealand. A friendly and helpful woman got it all taken care of swiftly including taking the required pictures.

Fantastic experience: We went to get our international driver license and they were very helpful and there was no wait. It took about 10 minutes to get our passport pictures taken and to get the license.

Negative experience: Don't use aaa for anything the refused to fix my insurance claim

Fantastic experience: Very informative and professional. Plus they do good work

Fantastic experience: Received great service. I left my car and they kept me posted on the status. They also had great notes to make my visit a positive experience. I recommend AAA South Blvd

Fantastic experience: Ask for Sarita! So knowledgeable!

Fantastic experience: Great service can’t in a timely manner got job done in 10 minutes

Fantastic experience: Absolutely wonderful. Very thoughtful, caring, and knowledgeable.

Fantastic experience: I needed an international drivers permit asap and the staff delivered with a smile. Thank you for helping me out with such short turnaround!

Negative experience: Tried to get an inspection done but told they can’t do it until a week out… but they would gladly service the car if there was actual repairs to be done. Guess they didn’t want to do only an inspection since they don’t make or any money at all off of it.

Negative experience: Long story short, I had my car at AAA Matthews for a week without a diagnosis. I ended up getting the car back to my house since they couldn’t figure out what was wrong with it. I spent 2 days looking into the issue and came to the conclusion that the fuel pump was bad on the car. This is something that was replaced by AAA South End in January of last year. The parts and labor have a 3-year warranty on it, so I wasn’t too worried about it. I called and explained the entire story from my experience at AAA Matthews, up until how I concluded that I had reason to believe the issue was the fuel pump. I explained this 2 times each, to both Peter and Jane. Again, on recorded lines. They both told me that if the issue is the fuel pump, then I will not be charged for anything, but if it isn’t the pump, then I was responsible for the parts and labor. That is completely reasonable, and I agreed. Car goes in, I get a call from Jane and start from the top and explain everything to her again and how I believe the issue is the fuel pump and that I want it checked because of the warranty. She agrees to relay that to the tech working the car. I get a call the next day, explaining that they haven’t checked the fuel pump yet but gave me an outlandish story about how the “tech” said that my gasoline looked “yellow instead of clear” (gasoline is yellow just fyi), and that when he poured some on the ground and lit it on fire, that there was wet spot on the ground when the fire went out…. I am not kidding. It does not take a genius to figure out that all gasoline is not pure (aka not clear), and that the additives and dyes are left behind when the gas fumes burn out. I told Jane that I wanted the fuel pump checked and she then proceeded to quote me $600 for literally changing out the gas. I told her that if that is the issue, then that is fine, but I want the pump checked. I didn’t hear anything for 24 hours and got a text at 6pm the next day that my car was ready for pick up. No call, or explanation of anything. I had to call in the next day to ask what the problem was with the car, to which Peter told me he would explain when I came to pick the car up. I presume that was because they didn’t want the conversation about the unnecessary charges to be on a recorded line. I went in to pick up the car, to which Jane started the convo with “so we replaced the fuel pump”. Done, end of conversation, I shouldn’t owe anything, right? Wrong. She then proceeds to write up a $305 bill for changing out the gas. I immediately was not having this, seeing that my car was jerked around from both of AAA’s shops for 2 weeks total at this point and that I was told I wouldn’t be charged for anything because the fuel pump was bad. They then tried to sell me again on the fact that I had “bad gas”, and that I was lucky I wasn’t charged for the total cost of the job because the “bad gas ‘COULD HAVE’ destroyed the pump”, but they couldn’t charge me for it because they had no proof. Again, a hole in the story and another reason why I should not have been charged. They literally have no proof other than some sorcery between liquid gasoline and fire, which again, is not even true. No gas was legitimately tested, nor was there any reason to check anything else other than the fuel pump from the start. Save your time and your money, because they will find confirmation bias and get their money somehow. No warranty is ever free when it comes to shops that have no idea what they are doing.

Negative experience: If you like to be scammed this is your place. Came in because of a flat tire. Had a nail in the tire and it was pretty fixable. They refused to do it due to “liability”, and tried scamming me into getting not only one but all 4 new tires saying all my tires are in terrible shape. Used FAKE pictures on my report, saying that my break fluid is low. Found a small shop where they laughed at the report AAA gave me, my tires are in great shape, fixed the broken tire and showed me that the pictures on the report wasn’t even my car. If I could give 0 stars I would.

Negative experience: NOT TRUSTABLE. Went in for a nail in the tire. The attendant reviewed and said the nail was not pluggable therefore would need to replace the tire. Because one tire was being replaced than the other. In addition, he found a couple other “issues.” INSTEAD, went to Eurowise, and the plugged the tire for free. Thanks AAA attendant

Fantastic experience: The 5 star is for Scott Stroman. He is super well spoken, friendly, energetic, and patient. He understood exactly what I needed when I called. He did not try to up sale me and was very patient when looking at multiple insurances. I have spoken with many agents over the past few months and Scott is the only one who has stood out. Highly recommend!

Fantastic experience: People were great, fast service, got my car back to me quick fixed and no hassle!

Fantastic experience: They were very nice and efficient. They didn't try to sell me services that I didn't need. Jane was SUPER nice+

Negative experience: Like many others said, this place was caught attempting to scam a fellow Jeep owner into buying a new differential. Places that conduct business like this should be shut down, especially for it being an AAA service center. As an AAA member myself this is extremely alarming that there are shops such as this that scam hardworking, innocent people. Just another reason to be cautious about who to bring your vehicles to (especially when out of your home area!).

Negative experience: This place got caught by the Charlotte Jeep Community trying to scam a member. They sent her a photo of what they claimed was her differential plug and metal shavings which meant she needed service. The picture was obviously fake.

Negative experience: This place is running a scam where they rub the diff plug in drill shavings. Avoid this place and find any other reputable shop.

Negative experience: They’ll scoop up brake lathe shavings and tell you your diff is going out.

Negative experience: They’ll rip you off so fast. They’ll take metal shavings off the shop floor and throw them in your engine to prove a point. Best for business if they just close their doors. I hope the workers go homeless and starve.

Negative experience: Lathe shavings came out of that differential for sure

Negative experience: Made an inspection appointment and showed up on time. Waited an hour just to be told that they couldn't bother to have someone there capable of performing the inspection that day, despite the fact that I made the appointment more than a week prior.

Negative experience: So I had to get my car towed because of a broken battery terminal. I asked them to please change my oil and do an inspection while there. In three days all they had done was replace the battery terminal and kept telling me they were short staffed but I was next. After day three I decided to grab my truck with or without the oil changed and found out my car had been broken into and totally ransacked. I asked the fellow inside who was working with me and they said they aren't responsible for anything inside my truck. They obviously didn't lock it up at the end of the day and I was the one that assumes responsibility for their negligence. I have been a customer for years even though the quality and service began eroding with each visit but now I'll never go back.

Negative experience: Vehicle inspections don’t actually mean inspecting anything, recommended I change coolant and brake fluid but they were both brand new and will called on it they said they just recommend it based on carfax. Waste of time.

Fantastic experience: Inspection and tire rotation in and out in under an hour. Prices you can't argue with.

Fantastic experience: I am extremely thankful for Jamel, Wesley, and Jess's service. Jamel was a wealth of knowledge and has helped me between 2 cars now. It's very rare you find someone at an auto shop that makes honesty and exceptional service such a priority. He earns every bit of 5 stars and continues to get my business

Fantastic experience: I go to AAA because I can I have a schedule for the service I need. I trust the folks that work on the car and I have a predictable outcome.

Negative experience: Horrible experience from AAA as a whole company. My car was towed to this location, due to event unrelated to this store, my car did not arrive until closing time of that day. The following day, I did not receive a phone call with any update, I called the store myself at the end of the day and they said they were just now getting it into an open bay to look at it and that they would be calling me the next morning with update. Again, waited a whole day without receiving a call, therefore I called them again around 3pm. They stated that that they were unable to diagnose this issue, so I requested to have the car towed to a different shop. Unfortunately the store wasn’t able to do that request and I had to request another tow through AAA app and jump through hoops to get it authorized. The following morning my car was set to be towed, but AAA sent the first tow truck to the original dealership I requested, but changed due to the advice that AAA service center could fix the issue. The first tow truck driver called from tue wrong dealership, that my car wasn’t even at and again had a delay on service. They had to cancel that tow truck and put a new order in. Finally mid day, they were able to pick up my car, at the right place and tow it to the correct location. Diagnostic testing was done at the dealership within a few hours and the part was ordered. The issue was that the dealership diagnosed the issue, I told AAA what I thought the issue was and they were unable to diagnose it. What I told AAA originally, what the tow truck tech told me, and what the dealership told me was the issue seemed like an east issue to diagnose but AAA failed to do that. I understand most techs are trained differently, but I received no communication from the shop and they were unable to diagnose a common car issue, wasting 4 days without me having transportation for nothing does not seem to be positive customer experiences. AAA failed on multiple levels, beyond just this shop.

Fantastic experience: Several things were highlighted and repaired! I do some traveling and need my car in shipshape! AAA has provided me that care! I am gtatful!

Positive experience: The parking is horrible. Very friendly and professional staff.

Fantastic experience: After having to reschedule a vehicle inspection I was up against a tight deadline and they were able to complete repairs to my vehicle in time. The staff was friendly and helpful and were willing to go out of their way to help.

Negative experience: Don't do business with this office if you can avoid it.

Fantastic experience: Great customer service, clean facility.

Negative experience: I was told they would replace my window regulator for 50.00. Since I had removed the door panel..not only did they not copmplete.the the job they wanted to charge me 115.00 for halfway completing the Job. I would not recommend this shop.

Fantastic experience: Had to make a quick stop while on layover to get my international Driving license. Such pleasant staff its NC everyone is nice here . I wish my AAA in Michigan where providing all auto repair they do . Very clean , organized and very helpful.

Negative experience: AAA tow showed up 3.5 hours after I called. One thing I asked him to do was roll up my car windows. He could not.

Fantastic experience: Very kind staff that treated me and my car very well. I am a AAA member for life!

Fantastic experience: Prompt, knowledgeable and honest folks here. My car was towed to this location after it wasn’t drivable. It turned out to be more complex than I hoped, and needed to he towed back to Durham where I live for specialized diagnosis (also simplifies logistics of pickup/etc on my end). The location manager/customer facing rep, Wesley, and the gentleman who worked on initial diagnostics of my car (forgive me - forgetting his name) were extremely helpful. They found the battery was faulty, and gave good input as to next steps. They could have easily run up the bill due to the complexity of diagnosing the issue, and many shops would. Instead, they explained full diagnosis would be very expensive due to the aftermarket audio / remote start equipment in my car, and facilitated transfer of the car over to Durham - ensuring the best outcome for me. This was all accomplished by EOB the day my car was dropped off. Thank you!

Fantastic experience: Fast service with a very pleasant attitude.

Fantastic experience: Early Monday AM service to replace left rear flat tire damaged by two industrial screws. Jamal has helped me/us before, and his warm reassuring smile and "can do" attitude made my day. Wonderful service, totally thorough professional expertise, and a great smile.

Negative experience: Call ahead and see what they will and won't do. Despite making an appointment and entering in everything I wanted done, they didn't tell me until I showed up for the appointment that they wouldn't touch the used tires I have.

Negative experience: I went in for assistance with vacation help and left feeling as lost as I had when I went in the establishment. All Kiersten Drew did was tell me what she felt was best for me. She did not go above and beyond to find as many options for my needs and tried to push me off on options that clearly weren't what I asked for. I'm so disappointed because what she did I had already done myself... back to finding a vacation on my own... still trying to figure out why I wasted my time with AAA (South Blvd location) don't go there and if you do don't use her...ughhhh!!

Fantastic experience: Jamel was extremely knowledgeable and caring to my specific situation with a relatively odd issue with a relatively rare car, (VW Corrado G60). He was understanding and very helpful.

Negative experience: I got my car inspected and they failed me for my 2 front tires and wanted to charge me $450. I took it somewhere else and they said there was absolutely no reason to not pass. Trying to scam customers into spending money by not passing their inspection is ridiculous. I will not be returning.

Fantastic experience: A/c Freon was low. They checked and refilled. Also did state inspection.

Negative experience: Friendly staff, but incredibly slow and inefficient for car service. Even with an appointment, a vehicle inspection took over an hour. Vehicle inspections should take 15-30 minutes at most according to previous experience and NC DMV. I won't be returning and I definitely won't consider a AAA membership.

Fantastic experience: After I finished my typical Sat morning workout, I noticed what sounded like brake 'grinding' & 'squealing.' Keeping in mind, it was raining. I decided that it was time to get my brakes done, as I have barely driven my car throughout the pandemic. I stopped into a brake specific shop (will not name, we all make mistakes intentional/unintentional in life) and I had new brakes/rotors put on. After leaving the shop (smelled weed in the shop when picking up), my car started out okay but within 2 blocks, my front passenger side began to make a grinding noise and shake intermittently. Obviously, there's a serious problem. At this point, I just want to get to the nearest shop and I am hoping for the best. So, I make my way to AAA. At AAA, Jane was my service rep and she was very kind. She came outside and listened to the noise. She provided a timeframe of service and also indicated that I would receive a diagnostic report, with the results. Turns out, after having my brakes/rotors put on, they didn't tighten the lug nuts appropriately and my right tire was loose. Jane informed me that this can cause your wheel to fall off. Obviously, that would be bad :(. So, I consider this a huge blessing. I was planning to hit the highway but because of my car's immediate behavior from leaving the other shop. I went to AAA. I write all this because I appreciate the DVI report (brings credibility), diligence to courteous customer service and the INTEGRITY (most of all). My experience was overwhelmingly positive and since I am still here to write about it. I must thank the shop and I am truly grateful, all the way around!!!!

Fantastic experience: Went here for my state inspection. They were busy that day but still squeezed me in right away

Negative experience: Awful...I guess they thought since I was a woman I don't know anything about cars...I will be writing a complaint and will social media with friends and family not to go there for service...it wasn't the person who assisted me..not his fault...just the policy of the company which makes no sense...

Fantastic experience: The guys here are great. Everyone is curtisous .They were short staffed but still able to squeeze me in after I had my truck towed to the shop. Prices are reasonable. I will bring my cars back here.

Negative experience: Had new rotors and calipers installed. $1,300 later I drove about 2 miles before the brakes seized bringing me to a skidding halt in rush hour traffic. I waited there for 2 hours until the tow truck arrived. Nice people. Terrible outcome. Unfortunately zero stars isn't an option.

Negative experience: I understood that there was a service fee of $129 to run Diagnostics; however, I only needed them to determine if the headlight bulbs were blown I removed them myself very easily in less than 5 minutes. I think perhaps they should have called me to explain the bulbs were bad and that I should replace them. There was no indication that they tested the relay switch . Sometimes, you just have to go the extra mile to build trust. There's a very little effort in running a diagnostic test. So, basically, it cost me almost $180 or something that I could have done myself in less than 5 minutes for about $27.

Fantastic experience: I just want good service - and consistency. I’ve been a AAA member for a long time. I like their service reminders, online scheduling, discounts, intake process, and text updates while I am there.

Fantastic experience: I'm a member so this may be biased however the auto technicians and service coordinators displayed professionalism, acted efficiently, and appeared knowledgeable.

Fantastic experience: Service rep went out of his way to get the tires and have them installed promptly so that I could make a flight.

Negative experience: This AAA location does NOT do body work- but they will not tell you that until the work is paid for and signed off on so hopefully you can save some time and NOT go here. I went in with a cracked front bumper and broken DRL. Brandon quoted me around $300 “for everything” and I was sent a text to images of the damage including images exclusively of the body damage so I approved. I picked up my car right before closing immediately from work and after paying the office was closed- however my car was still entirely cracked and they just fixed he DRL. Soon after, the DRL stopped working as well. It took 3 months and a lot of pushback from manager Sam, but I just FINALLY got my money back to take it to a real repair shop. The only good thing in my entire visit was that they referred me to McClure Collision who did the entire job for much less money. Save your time and money and go there instead.

Fantastic experience: Brandon helped me get my old girl on the road running again. From the second the car was towed to the lot Brandon was calling and giving real time updates. I thought his professionalism and customer service skills were exceptional - recommending AAA Services to all of my friends!

Fantastic experience: Friendly, informative & quick quality service! Also had my NC State Inspection done here. I’ll be back! Thanks!

Fantastic experience: Sam and his staff are the only crew I trust with my vehicle repairs and needs; I cannot express my gratitude for the years of excellent service from this location, and the pleasant attitude and help Sam contributes to each experience. Thank you South End AAA!

Negative experience: Customer service is a joke of should I say non-existent. Went to get a map was told the person authorized to hand out maps would be back in 30 minutes. Guy from car care said "he didn't have access to the software to get a map". I asked if no one else could reach in a drawer and pull out a map and he walked off. If I can't get you to do a simple task of customer service why would I trust you to handle my vehicle? Tried calling the 800 number of my AAA card and no one answered the phone. This company use to thrive on customer service. Now it's a joke. Times like this you need to step up your game or get out of the game.

Positive experience: The service was excellent at a time where I needed some emotional support but the procedure was very costly and hard to do on a fixed income

Negative experience: The employees standing around taking to each other while customers wait. Definitely shouldn’t take an hour and a half for an oil change.