AAA Warwick

Fantastic experience: Nice place, It was my first time there. No waiting, very friendly staff.

Negative experience: On 7/1/2024, I had phoned aaa in which a tow truck was dispatched to my location. No problem, my driver technician, was cordial, had a friendly personality & yes knowledgeable. My car was taken for a drop-off to my service station but I wasn't given a receipt.This was kinda a problem for reimbursement, then I thought not much $ so I'll let it go, until I didn't. I tried texting the driver na, then phoned the business that lead to call later, then 2nd call tried to hookup to office, no disconnected. The 3rd time I was told to text them and it would be sent, well, again no and 2 more tries, The End. So, now here is my written complaint on this companies professionalism. Company's name "Jess Auto & Towing," Foster RI #401 539=9398.[my thought, under the circumstances:] I'd like to see that this company gets penalized from aaa for at least a month, considering they represent aaa out in the field for customer service. Thank you, A aaa member for 30+ years.

Fantastic experience: They were so nice,so helpful, ended up going for an EZ-Pass walked out with a membership, no she didn't sell it to me she was just so nice and helpful

Fantastic experience: Chris is an awesome worker and he was very helpful

Fantastic experience: Went to the Warwick location, renewed my license had no problem, set up the appointment for 10.20 maybe 3 other people but i am sure they had other business also took the info sat waited 5 minutes to be called took the picture signed and away I went out in 15 minutes well worth it customer service was very pleasant

Fantastic experience: We went in there to rent a car in Europe, get an international permit for the rental, and my friend got help with an automotive question. The staff is FANTASTIC! They went above and beyond. Thanks!

Fantastic experience: They were a lot of help! Thank you 'Abigail'

Negative experience: This AAA is just as bad as the DMV, except I have to pay for this lousy service. I make a 12:40 appointment only to be greeted by a 30 minute line. By the time I got through the line I was 20 minutes past my appointment time (why did I even make an appointment???) and the woman who ran the DMV services went on lunch break. So now I’m left sitting here until she comes back, wasting even more time. If you need anything DMV related done at AAA, DO NOT go to the Warwick one.

Fantastic experience: Jennifer helped me out with a currency exchange for an upcoming trip. She was extremely helpful and cheerful. She made the process feel less of a chore and more of an interaction. Thank you! Keep smiling sunshine.

Negative experience: Called for basic information. Was kept on hold for 48 minutes! Then they hung up on me! Unacceptable level of service.

Fantastic experience: Great place to do all your DMV services! Or to apply for insurance or a car loan!Staff was very timely and accommodating! Also, a special shout out to Savannah who had very good interpersonal, social skills!... and was very sweet and friendly!... Unfortunately, I can't say the same for the Providence Branch!

Fantastic experience: Dwayne is really friendly and respectful.

Negative experience: Showed up half hour before they opened to ensure I could pay my registration renewal and was told I needed to make an appointment for a two minute transaction of handing over the cash

Negative experience: ALL SPARE 'DONUT' TIRES MUST GO ON THE REAR AXLE OF VEHICLE!!!!! EITHER INCOMPETENT OR NEGLIGENT!!! EITHER WAY NOT WORTH THE MEMBERSHIP!!!

Fantastic experience: I went to AAA to book travel to Taos. The agent took great care of me. My wife needed special care for the trip, and he made sure all of her needs were addressed. He saved me a lot of time and aggravation of doing it myself. Well worth it.

Fantastic experience: Great customer service here as always!! Kristen was very helpful going above and behind helping me save money on my car insurance and breaking everything down.

Fantastic experience: I came in because I wanted to get my REAL ID and needed to wait till February 22 or so, so I can get my license renewed and get my real ID. 2 ladies helped me out and they were very nice and patient with me. I hope they see this, because they really deserve a good review. Thanks!

Negative experience: Disappointed in that having an appointment for a DMV transaction doesn't really mean much. Still have to wait in line as they don't differentiate between DMV and standard AAA transactions.

Negative experience: 0 stars of I could , waited 3.5hrs on the side of the road at midnight, today (so far) waiting 6hrs ( still waiting

Negative experience: Absolutely horrible. Took advantage of my elderly father. Charged him a $90 fee for a service call despite being a AAA member for 20 years. They do not honor their 3 year battery replacement warranty as he just bought the battery less than a year ago. They want proof from a 3rd party mechanic that the battery has failed. Spent over an hour on the phone with several different departments to try to get it resolved. Very poor experience overall.

Negative experience: The service is getting very slow. We have been experiencing and heard its their new system. Not the drivers fault. My girl had to call aaa for a flat on her dad's car who is elderly and disabled still was going to have to wait with him for 2 hours! What is wrong with them. Don't you have any compassion? You need to make some changes!

Negative experience: This service has gotten very bad. We had called for a tow and had to wait 4 hours. It was too late to get to the repair shop and get a rental so we canceled and called back the next morning and was told another 4 hour wait. This is ridiculous. You need to change this!

Fantastic experience: Great customer service , friendly, efficient, in and out within minutes for passport pictures taken.

Fantastic experience: Conveniently located in Warwick City Hall..Professional & helpful staff. Got my license renewed and got some movie tickets too. Also, got my passport photo done, too. Book a cruise, get a Trip-Tik....AAA is AAA+++.

Fantastic experience: Went in for passport photos. Quick, easy, Staff was friendly, courteous, and knowledgeable.

Fantastic experience: Clerk checking me in was extremely patient when I forgot a document. She figured out how I could go to Sewer Authority and get a bill with my address on it (needs to be less than 6 mths old.) Thank you!

Fantastic experience: Helped me with my travel issue. Great people, excellent service, even made my hotel reservations. They are the best !!!

Fantastic experience: AAA keeps adding more services that they can provide to their members making it easier for us. I needed to get another EZ Pass transponder for a trip we were taking. The hours for the RITBA are 4 hours a day 3 days a week and not compatible with my schedule. Little did I realize that AAA offers the ability for members to get extra transponders. Took about 10 minutes and cost $10.00. How can you go wrong?

Fantastic experience: Went in for a duplicate registration and I don't wait long at all. The lady helping me was very friendly while quickly doing her job. I could not have had a better experience .

Negative experience: I had to appear in person to renew an expired plate. I could not get an appointment at my local office for a month, so I took one here in warwick. I walked into a line of people complaining about wait times. I waited a half hour to get to a clerk, who put my name in que and told me to sit down with several other people waiting because they are short staffed. So you make an appointment, confirm it, and sit until they call you. Just like the dmv, only you pay 90 bucks a year

Positive experience: Not a long wait, & great girls helping out.

Fantastic experience: Outstanding service! Staff was exceptionally friendly and very competent! Thank you.

Positive experience: Had an appointment for a DMV transaction and even though I was there on time, I had to wait in line for a rep only to tell them I was there for DMV. Then I had to wait again for a DMV rep. What is the purpose of making an appointment if you still have to wait? What normally should have only taken 10-15 minutes to 45.

Fantastic experience: Very helpful, friendly staff. There was a one minute wait. Spacious and efficient.

Positive experience: The new office in the SawTooth Building is co-located with City of Warwick offices like the tax collector. They offer the full suite of DMV Services like Real ID. No need to make the appointment or go to the main office in Cranston

Positive experience: The new location was a little challenging to get to. We picked up a second easy pass transponder. We waited a few minutes to be helped. When we were helped the customer service agent was pleasant, helpful and efficient.

Negative experience: 2:30, guy called before me no appointment. I waited an hour

Fantastic experience: We go to see travel agent Bruce. He is very good.

Negative experience: Not good at all I went in there to get a membership for my husband an myself an the girls who was working there were very nice but very confused when taking my payment so long story short they AAA charged my bank card 3 times one for the right charge an two other charges that they apologized for making a mistake they ran 2 charges for 58 dollars an change So they said them charges will fall off the next day,So I checked an thay didn't remeburst me an it's been a week so I called my bank an had to file a claim against AAA so hopefully I receive a very nice Apologie an my money back into my Account. Also it was Christmas time an I could have used that money they had on hold for my kids! Hopefully I get some answers soon an get my Refund!✌

Fantastic experience: I have visited the new Warwick location in Apponaug twice in the last two months - once for DMV service and once for purchasing gift cards. On both occasions, the experience was excellent to say the least. Lisa and Kelsey assisted me with my license renewal in October. They were professional, courteous, and provided service with a smile. I renewed my license in record time - - - less than 20 minutes - - - and was back at my home office working before the end of my lunch break. My second visit to purchase gift cards was equally amazing. Again, Lisa assisted me with this transaction. She remembered me, worked quickly, engaged in casual conversation and my husband I were done before we knew it. It is refreshing to know fantastic customer service still exists; in fact, it’s alive and thriving at AAA Warwick and nurtured by people like Kelsey and Lisa. I will continue to use this AAA branch as my branch of choice and find myself a committed patron now because of service like this. Thank you so much…especially to Lisa!

Fantastic experience: People were very helpful and very friendly

Fantastic experience: Awesome staff! Super friendly and helpful! Thank you!

Fantastic experience: It's inside the new town hall building I stopped in to see what the price was to open an account the lady told me there were new choices on how to pay like monthly or all up front theres a promotion going on right know till end of September that if you open an account it's 46.00 and one free for a person in your household. I always loved AAA the towing service the travel area, I never checked out car insurance but im sure it's good . They have driving school that teaches you to drive I used that many years ago and it was great and if you go through them you get a break on car insurance with any company you go with if you take the on the road student training . The building is brand new in warwick next to Cumberland farms but there are many locations and its convenient to get your license or id at so you dont have the ling waits at the dmv.

Positive experience: New location in Warwick, parking lot is small, a lot of people park on the street, there is one line for customers once you enter the building, even if you have an appointment, once you get to the counter they will help you, or check you in, if you are checked in you sit an wait for your name to be called then go to that window.

Negative experience: Waited 4 hours in Cranston for road service to change a flat .Called at six and truck didn’t show up till 10:10

Fantastic experience: Made an appointment for license renewal and real ID. Took all of 20 minutes including wait time. I was impressed! If I went to the DMV, I would have needed a sleeping bag! Great job AAA!

Fantastic experience: No waiting, within 5 to 10 minutes you're in and out. Very good system.

Fantastic experience: Very helpful and courteous. It only took a minute to find what I needed!

Positive experience: Just went there to have my license replaced after I lost it went very smooth they were very nice as a little worried because I had a real ID but they keep it on file so I didn't have to go through all the hassles they do keep it on file it was at the new saw tooth building everything went smoothly

Fantastic experience: Jill Kaufman is the best and most diligent agent ever! I accidentally booked a flight for the wrong week. Jill kept in constant contact with me regarding corrections updates on the matter. Fantastic costumer service which can be hard to find these days.

Fantastic experience: They were nice, helpful and quick

Fantastic experience: The people there are so nice beautiful new building I have a bad leg the girl even went and got me a chair so I didn't have to stay standing at the window.

Positive experience: Very good the woman I dealt with was very helpful and pleasant

Fantastic experience: Very friendly, very clean, very spacious.

Fantastic experience: Been a member for just a short time. But since I been it has been useful. For ordering our passports, getting our address changed for our license, n now for ordering pesos for our Cancun trip in a couple of weeks. They said it would take 2-3 days. I got it next day. Good service so far.

Fantastic experience: Make a appointment for the DMV in and out with no wait

Fantastic experience: Excellent service. It was very fast and my insurance agent was very attentive and helpful. They informed me about the AAA app that can reduce my rate on auto insurance as well and offered to let me use their wifi and help me download the app on my phone.

Positive experience: I've never had issues with AAA.and always great customer service with the tow truck drivers.

Negative experience: Did not know I needed a DMV appointment. Tried to make one while I was there impossible not a soul there but could not get help without an appointment.

Fantastic experience: Best AAA around. The staff here are nothing short of amazing. They are professional, courteous, and work very hard. What a great combination. Lisa and Kyle should be thanked for their ability to command and led and office area. They are phenomenal staff members and I will continue to use AAA, as long as individuals like this are employed here. Great job Lisa and Kyle. I truly thank you for your care with regards to your profession. Thank you. I look forward to seeing you here for years to come. I'm sure you will each be managers some day. Great job.

Fantastic experience: Just a awesome place very friendly customer service there

Fantastic experience: Made appt. to renew my driver's license. In and out in less than 20 minutes. Great service !!!

Fantastic experience: He was very polite. And got the job done.

Fantastic experience: Went to AAA to renew a vehicle registration. Due to covid I needed an appointment, which was very easy to do on line. My appointment was at 12:30. I was at the counter at 12:30. The AAA agent was very pleasant and helped me with another concern.

Negative experience: Not only do you have to stand in the cold, but, when you finally get in there's only one other person besides staff in there. Had to make an appointment even tho there was no one there or waiting... outside!!!

Fantastic experience: The people at the door, and DMV services were excellent. I was in and out in less than 20 minutes.

Fantastic experience: In and out in 15 mins for a renewal of my registration , i wish all DMV transactions could be done there

Fantastic experience: My experience at AAA Warwick was very good! I didn't have to wait very long at all and everyone was very helpful and friendly.

Positive experience: The service was good but I haven't received my AAA card yet for the membership I purchased

Fantastic experience: Courteous friendly efficient service even when 'DMV' machine not working expediently.

Fantastic experience: A very good experience during an appointment to order a makeover of license plates.

Negative experience: I was completely out of gas, and due to a broken part couldn’t fill up at a regular station. They refused to deliver fuel even though I know they’ve done that for others. Wanted me to pay to get a tow to the dealership! Bogus customer service! 3 miles free is all you get and I’m over 15 miles from the dealership to get my car fixed. Tell me again why I pay for roadside assistance when they won’t come assist me?

Fantastic experience: They were super helpful and efficient despite all the COVID-19 restrictions. I got what I needed and was out quicker than I hoped.

Fantastic experience: I had an appointment for 4:10 with the registry services. I was in and put before 4:10! And the woman at the dmv services was so nice! Will definitely be going back for registry services!

Fantastic experience: I went to AAA to get my Real ID I had an appointment and was in and out of there in less than 5 minutes very well organized. Well done AAA well done.

Fantastic experience: Needed a trip til for across country travel. Alvin went above and beyond. Professional, courteous and friendly.

Fantastic experience: Minute appointment for my real ID license. Showed up 20 minutes early, and they took me in no problem. I was out and on even before my scheduled appointment time. Excellent job warwick!

Fantastic experience: Great social distancing. Fastest DMV service I've ever had.

Fantastic experience: Fantastic service, very clean felt extremely safe. Highly recommended! Get your Real ID here, 15 minutes, in and out

Fantastic experience: Excellent job. I made an appointment arrived a few minutes early and was done in a very short amount of time.

Positive experience: I went in to do my real ID. The appointment process was easy and got right in, the next morning with all my paperwork. They got my license done in between the servers going down in the office, thus killing the internet. Eventually the internet came back on and I was on my way. Unfortunately after telling them I needed the veterans designation on it, but when I got my license it didn't have the designation on it. It was a process getting through the next day to speak to someone and when I did, they were in CT. The caller took good care of me and was able to get the Warwick office to actually call me back and find out what I needed to do, to get this fixed. They took me in the next morning, and the process was quick. Fingers crossed that when my new license comes, its all set. I appreciate their efforts to fix the mistake made by them.

Fantastic experience: Very customer friendly atmosphere they go above and beyond. Very clean and safe environment as well. 5 Stars for AAA and Staff. Thank you for your accommodations!

Fantastic experience: Quick and painless service. Safe during the. Covid process. Always my choice for car registration and more.

Fantastic experience: Came to get my license renewed and real id. Staff was great. Everything was cleaned infront of me which I appreciated. Gentlemen that helped me was friendly and helpful. In and out in 10 minutes

Fantastic experience: Very well organized in regard to covid precautions..very helpful. Doing the best they can under the circumstances..

Fantastic experience: I had so many questions ? They were so helpful ~~~ EVERYONE Had a Smile

Fantastic experience: Very fast and not too busy in the morning defiently worth the drive.

Negative experience: Their warwick drivers are awful they harrassed many people at night in parking lots Very unprofessional

Fantastic experience: Great experience! I needed replacement registration stickers for my works van, was in and out in minutes.

Fantastic experience: Very helpful and friendly staff even on a crazy busy day they managed to help me out in a timely manner.

Negative experience: I was on hold for 2 1/2 hours & no one picked up. It was 20 minutes before closing when I decided to hang up. In this day & age I find this totally unacceptable. Even given the fact that it is Christmas time this still is way too long to be on hold. My time is precious to me too. Thankfully I was calling about membership renewal & I wasn’t stuck on the side of the road.

Fantastic experience: My husband and I went in on a Saturday morning to change our address on our licenses after moving to a new home. Staff was EXTREMELY helpful and genuinely happy to be of service. We were in and out in about 20mins.

Negative experience: The AAA Dmv section has no clue what they are doing

Positive experience: Staff was really friendly and helpful. Wait time was estimated at 50 mins but I was called up after 25 mins.

Fantastic experience: From the wonderfully helpful young lady at the info desk, to the kind one who took our passport photos and finally, the adorable kind sweet young lady who signed me up for my Real ID and took my photo, my experience was excellent!! Kudos to whomever does the hiring!

Fantastic experience: Great place to take care of 'dmv' needs

Negative experience: Just wanted to renew my registration. If I wanted to wait in line to be told to take a seat and wait until I'm called in 90 minutes I would have just gone to the DMV. Why can't they just take people as they come in? Are they taking lessons from the DMV Waiting in one line is not enough. 4 people checking people in telling people to sit down and wait and one person at the information desk whose job it seems is to tell people to get in line. SMH! Headed to the DMV in Wakefield. ...pretty sad when the RI DMV does a better job than AAA. So much for the convenience of being a member.

Negative experience: Longer waiting times than the DMV.

Negative experience: Great Company with TERRIBLE phone service. Every time I call I am put on hold for a least 15+ minutes. You should either hire more people to handle the phones or just improve your current services. These delays are unacceptable !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Negative experience: So it's about 930am at the Warwick AAA and I need to renew my registration which has not expired, however after waiting in a 10 minute line I'm told that well take your information and text you when it's your turn. Your estimated wait at AAA Warwick is 80 mins. That is totally unacceptable, why offer a service and it takes you longer than the actual DMV, absolutely no benefit to go to AAA for any DMV needs. Than the rarity that you have to use a tow service and of course after all the years of never using it I'm sure cost more than the actual one or two times you need a tow and the past two decades. I called and spoke to talk customer relations all they can do is file a complaint on your behalf.