AAA - Huntersville

Negative experience: Not happy. When I went in there they said appointments only! I wish tgey had that posted on their website!! Very disappointed. Drove a mile down the street, they were happy to take me in and my money too, ended up spending a little over $2000 with new tires , brakes and battery etc.

Fantastic experience: The staff at this location were excellent, got me everything I needed to be successful for my international driving permit. Any questions I had they had answers. Also the staff took care of it in a timely matter!

Negative experience: Came In at 5:30 After Driving an Hour, Just To Be Told They Have Already Closed There Drawers For The Day. Unsure as To Why You Would Close Things Down 30mins Before Closing, But I Am Assuming Due To It Being A Friday That's Why ... Not Professional At All Considering Everyone Else Has Jobs And Time Taken Out of Their Day To Commute There.

Positive experience: Stopped in to get some battery pricing. Employee had attitude problem when I asked about core charges and treated me like I was stupid so I left. This isn't the normal way I've been treated here but that's ok I just purchased it somewhere else. Hopefully staff will have changed when I go back again. They don't seem to keep front staff long anyways!

Fantastic experience: Very on-time and good

Fantastic experience: Diagnosed other problems that were needed. Technicians and front desk very friendly and helpful.

Fantastic experience: Amazing service! Thanks Jamel!

Fantastic experience: Great place to bring your car in for service! Very easy to make an appointment online and they are always professional, courteous and timely! I became a AAA member because I use this location for everything! Highly recommend them!

Fantastic experience: Fastest state inspection ever, less than 1h service.

Fantastic experience: Jamal at AAA Huntersville did a great job helping me with my car servicing questions. He was friendly, professional and thoroughly explained the maintenance items to me. He also was able to get the discounts that AAA provided in order to save me money.

Fantastic experience: Thank you for very good customer service!

Fantastic experience: I Feel a dumb family whenever I come here. They take such great care of me and have referred many people.

Fantastic experience: Worked with Shannon Mayes to get a passport photo, she helped my kids and my mom too. Shes great! Quick, professional and good at what she does. Thank you Shannon

Negative experience: Service takes much longer and is much more expensive than anywhere else in the area. Will not be back.

Negative experience: Go here for an inspection- you’ll get $3k of items to “fix”. Literally every time. COMPLETE SCAM! Both cars have 30k or less miles and there are two dozens things to “fix”. Avoid!

Fantastic experience: Good service. Picked up an IDP in minutes.

Fantastic experience: Fast service. Went for photo and got out within 15 minutes

Fantastic experience: Went there to get my International Driver Permit. Was in and out relatively quickly.

Fantastic experience: International drivers permit easy. $6 for pictures there.

Negative experience: 6 hours for an oil change

Negative experience: If I could give zero starts I would! Most unreliable place of business I’ve ever called! They never showed

Negative experience: I had been using this AAA shop for a couple of years with no problems - great service, great value, everything inspired confidence. Until summer 2023. When I was charged $300+ to replace a battery on a 2010 Jetta. Followed by replacing the cooling system for $2500 about 6 weeks later. Only that didn’t stop the car from dangerously over heating . So then they replaced the radiator. Right in the middle of this, my teenage son was killed. After a lot of discussion with AAA, the radiator was replaced, but not warranteed. The whole feeling of the transaction was slimy, with multiple service managers giving differing responses to what was happening with my car. I would not recommend this shop.

Negative experience: I went in for a safety inspection and was handed an $1800 bill. I was told if I did not have the items on the bill corrected they would not give me a pass for safety inspection. The items that were failed were based off of opinion of the individual doing the safety inspection. I offered to correct the minimum, but they said that was not acceptable save your time and money, and go somewhere else. I immediately took it somewhere else and passed. It’s amazing how unethical a business can be.

Fantastic experience: Very helpful travel agent. Kelsi knows her stuff!

Fantastic experience: The customer service is wonderful here! Kudos to Jamel, and special thanks to Lex... he is a master mechanic with vintage European vehicles and others!

Positive experience: I took my 2013 RAM 1500 5.7L Hemi pickup truck to AAA - Huntersville for the AAA Maintain Oil Change Package. I had their $69.99 coupon for a full synthetic oil and oil filter change plus a free tire rotation and multi-point inspection. Good price for all that. A couple things were a little odd however. I dealt with a service writer named Tony and the service technician was Keziah. Tony came to me in the waiting room to ask if I wanted the air filter replaced. My response was, "Is it dirty? Does it need replacing?" He didn't know because it would require removing some screws to remove the cover for the air filter. So what is so hard about that? Later on Tony told me the wheel lock key in the glove compartment for the 4 locking lug nuts didn't fit so they couldn't do the tire rotation. This had never been a problem in the past at Lake Norman Chrysler Dodge Jeep RAM. I paid the bill for the oil change and the first thing I did when I got to my truck was check the wheel lock key. I had no problem fitting it on all 4 wheels, so I went back inside to find Tony. Another service writer told me Tony had gone to lunch. The second service writer verified that the wheel lock key fit fine and had another service technician named Chris supervise Keziah doing the tire rotation that should have been done earlier.

Fantastic experience: Several weeks ago, I brought my car into AAA due to the fact that my Dashboard lights kept coming on. I had already had 2 different mechanics look at the vehicle and couldn't figure it out. Lex McPherson is the name of the mechanic that works at AAA. He not only diagnosed the problem, he also was able to instruct me on how to contact the dealership to get the issue resolved. He literally saved me close to $10,000 in repairs, as this turned out to be a design flaw in the engine. I cannot recommend him highly enough. The man knows his engines. And I am forever grateful for it.

Negative experience: 2 different estimates for the same work. Over inflated tires, after tire rotation, creating an awful ride. Had to bring car somewhere else to figure out the problem.

Fantastic experience: Received International driver’s license quick and easy

Negative experience: The travel desk closes at 1 PM on Saturday, but Google Maps shows 4 PM. There is a paper sign posted on the door showing different hours for travel. Really? I expect better from AAA.

Positive experience: Needed a tow from my house to mechanic twice. First time pre-scheduled on a Saturday for p/u on Monday. Driver came on Sunday!? Called AAA and canceled but driver came anyway. Driver good about it; no worries. New driver came Monday, hooked-up, took car. Next p/u, got adivised driver would be here in 25 minutes, got update, now 90 minutes. Once got here, all good but irritated on time change.

Positive experience: Called and they were very helpful, although the service i needed was not open and i went to another business instead.

Fantastic experience: Really competitive prices and customer service is great. They have the most useful report ever, normally they send it to you by text with pictures and recommendations.

Fantastic experience: The team is always friendly. And most importantly, they are proactive at reaching out for updates and clarifications. Despite a slip in the estimated completion timing, the team reached out to help me understand the issues and the changes.

Fantastic experience: I was not familiar with this Hobby Lobby, but I had great help finding everything I needed, I was very pleased.

Fantastic experience: I went here to get my international driver's license. The service was nice, fast, and I was able to get everything done in less than 20 minutes.

Fantastic experience: I normally take my vehicle to the Lexus dealership for service, but I chose to take it here since I have a AAA membership. Jamel was the service Advisor that assisted me. He was professional, courteous and friendly as he thoroughly explained the services and why they were needed. The technicians that serviced my vehicle were great and gave a thorough overview and recommendation for services. I’m glad I went here and will be happy to return in the future.

Positive experience: Car Care representative did not keep records up to date. They have 2 systems and they were out of sync!

Fantastic experience: 2019- Thank you to all staff in AAA car care in huntersville, I am happy and grateful for your services. " my car say's thank you. " 2022 - I call asked questions on the type of repairs. The downside of the AAA auto repairs charges $$$ too much compare to other shops - I would have to think twice before I come in again for repairs.

Fantastic experience: I’m giving them 5 Stars because the staff went above and beyond for me. I was 300 miles away from home when my car broke down and got towed to their facility. They stayed late on a Friday evening to repair my car so I could get back on the road. Other staff was preparing to help me as well rent a car if needed. The facility was spotless and everyone was so accommodating. I cannot recommend theme enough!

Fantastic experience: Called on a Saturday to ask some questions about the international drivers permit. That office was closed but Jamel was currently working Auto. He answered my call and provided great help with answering my questions so I could prepare for my application. Thank you Jamel

Fantastic experience: Easy online appointment. Work completed in a timely manner.

Negative experience: Would not recommend this facility or AAA in general. Called AAA about a dead battery. Waited 4 hours for someone to come and AAA dispatch called back and said they couldn't find anyone. I should call back the next day to try again. I called the next day and they dispatched someone to look at the battery. The tech came to the house and diagnosed the 1 yr old AAA battery as bad but said they didn't have one with them. They were expecting a delivery that afternoon and I should contact them later in the day. Later in the day, we contacted the tech and he said he did not receive a battery. I should try the AAA store in Huntersville. I called the Huntersville store and explained the situation. I had bought the truck 6 months ago and the battery was 6 months old at that pt. On the AAA website it listed battery warranties were transferable if both members were AAA members. We provided the previous owners name and info as well as our own. I was told that they didn't have a battery in stock and they would need me to bring the truck in so they could diagnose it. I explained the battery was dead and was not holding any charge and I would have to drive the truck in on the alternator. I also let them know a AAA tech had already been to the house and diagnosed the battery. They told me that they have no way of looking that up and they had to do it themselves. If I really needed a battery I should contact the Charlotte AAA location and see if they had a battery in stock. I explained that I didn't want to have to drive 30+ minutes on alternator alone. They mentioned getting batteries in on Friday morning, so I asked to schedule an appt for Friday morning. I waited three more days and called Friday morning to confirm they had the battery in stock. I jumped the truck myself and drove 20 minutes to their location. Upon arriving I gave them my info and was told that they don't warranty batteries unless bought by the original owner. I showed them on the AAA website where it showed it was covered and was told that it did not apply in this region, only other regions in the country. I explained that we had confirmed it on the phone with dispatch and also when we spoke with the AAA store a few days before but was told I would have to pay $295 for a new battery. After waiting 5 days and getting subpar response from AAA as well as wasting my time, I jumped the truck again myself in the parking lot and drove home. I went to Ford and purchased a brand new AGM OEM battery for $200 and will never do business with AAA or their associates again.

Fantastic experience: Easy to get in and out with a good price

Positive experience: Went here to get my international drivers permit, I was a little too early before my trip but the girl was very helpful with the questions I asked

Fantastic experience: Wil was very thorough and explained things well! Great service!

Fantastic experience: I always have a good experience here with auto repairs. I find them trustworthy and reasonably priced.

Fantastic experience: Very pleased with their service. They didn’t give up until the issue was found. When we went to pick up the car they explained exactly what they did, showing us illustrations of the problem.

Fantastic experience: We have truly enjoyed working with these guys… fair prices, honest opinions, no pushy sales tactics.

Fantastic experience: Donnie was very professional and polite. I feel comfortable using this AAA store because I believe they are honest and I am a widow on a fixed income. This is very important to me. Jo Kelly

Positive experience: Went got oil changed a couple months ago. All went good till I got driving down the road and the car felt weird. So we checked the tire pressure and it was 42 psi I called and they told me to bring it back but I was on the road already. I love this place and actually have appointment today. Let's hope all goes well this time!

Positive experience: The clerk was ok… confused about a tinting fee. My car has been inspected two other times with no mention and sure as hell no charge. That is ridiculous.

Negative experience: Left glove box on floor (apart to check cabin filter..., didn't top off basic fluids and pricing of a recommended service 35% higher then competitors

Negative experience: Major problems with sales and wasting customers time. Took my $$$ in under 15 mins and took over 3 hours for a refund

Negative experience: Every time I go in, a technician tries to tell me unnecessary things or untruthful things my car needs. Recently the technician told me my car needed new spark plugs (mine were replaced a month ago). A few months ago they told me my struts and axels were leaking. I took my car to get a second opinion, and the mechanic said there was NO such leak. Not to mention, the technician told me I had 2 bolts missing from my oil pan and immediately installed more. The AAA location in huntersville has been the only location that changes my oil, and this will be the LAST time. I feel these technicians take full advantage of people, and don’t think people are aware of the things they tell them.

Fantastic experience: Very professional and quick service.

Fantastic experience: Top notch service. Performed state inspection service.

Negative experience: I'm so upset. I was quoted a ridiculous price when all I wanted was to replace my tire.

Fantastic experience: I was headed out on a road trip when i found myself with a flat tire an hour before I was supposed to leave. I called around and no one could get me in. I searched online and came across AAA which was very close to my home. I was at their door when the opened and greeted by a very nice employee. He checked me in, took my keys, and fixed my tire and I was on my way like it never happened. Everyone was friendly, the place was clean, the employees were knowledgable and kept me updated on the progress and 100% exceeded my expectations and got my morning back on track positively. We will definitely use them again.

Fantastic experience: Nice bunch of people. Very professional.

Fantastic experience: Every time I visit, the staff is friendly and professional. I am about to have my insurance reviewed or plan a vacation while I wait on my car to be completed. Just recently found out all their oil changes use full synthetic oil and a courtesy Digital Vehicle Inspection report is text/emailed after every visit. The report is awesome because you can see what the tech saw instead of relying on their word. Plus you can review it later.

Positive experience: Safe location, Professional team, seemingly state of the arts facility.

Fantastic experience: Dealer quoted $105 to plug my tire and AAA did it for a mere 39.99+ tax. Now that's a deal. I was also given a very reasonable quote on new tires. The service was very fast and thorough, not to mention the facility was spotless and orderly - even the repair bay!!!

Fantastic experience: Nice convenient location off Sam Furr Rd. Place is clean and the representative was very nice and helpful. I set up an online appointment and they took my vehicle in promptly after checking it over and discussing what I wanted done. Oil change, tire rotation and inspection. Decided to get a coolant flush and a front end alignment after looking at the diagnostic. I would recommend this place!

Negative experience: Worst experience I have ever had. Taken several of my vehicles to AAA Service Centers over the years and had a great experience. Had one of my employees drop off my wife's vehicle and they were incredibly rude to my employee and exhibited discriminatory behavior towards them ultimately refusing to service the vehicle because I had COVID two weeks prior to the appointment. Both my employee and my spouse as well as the rest of mfamily had been fully vaccinated and were COVID-Free. Even after explaining to the manager that the vehicle was my wife's and I do not travel with her in her vehicle, he still refused to perform a simple oil change on the vehicle. Had the same employee take her vehicle to Toyota of North Charlotte and they completed the basic maintenance without incident. Same day service. We have since cancelled our AAA Membership after 15 years. Strongly recommend having your vehicle serviced elsewhere.

Positive experience: I needed a new alternator put in. I was able to show the mechanics what work I have done on my car and help them come to the conclusion of the alternator being the culprit. They kept me in the loop all day with all information they got as they got it. Initially I was estimated to be sitting there all day (I arrived at around 9 am on a Monday). When I told them I had to be at work they were able to move some things around, squeezed me in around noon and I was out shortly thereafter

Negative experience: Diagnostic $129 … alternator, serpentine belt, radiator.replaced .. Cooling system svc $139.99 over $1600 paid and 31 miles later car is towed back. Was told that Injectiors were bad should have 6 replaced that would be another $1300 which I refused and picked up my car .. They did replace battery for free since it was on warranty Will only be using the towing from now on..

Positive experience: Great customer service!

Fantastic experience: I was very surprised and pleased with my service here. My car died on us at 1 am on Saturday following Thanksgiving. Called them in the morning, they helped me get my car towed and find a rental over the phone. Come Monday, they had my car diagnosed, called me for an update and approval, then repaired and ready to go! All in 1 business day! Such awesome customer service!

Fantastic experience: I am always impressed whenever I bring one of our vehicles to AAA - Huntersville. You may be able to shop around for lower prices, but I am more than happy to trade that out for one-stop shopping and the exceptional customer service.

Fantastic experience: Great car care service.

Negative experience: Loyal customer but very disappointed. I took a recently bought used vehicle in for a diagnostic check. I told them about an issue with the emergency brake but forgot to tell them about an issue with the left turn signal. After allegedly running a $100+ diagnostic check, they told me to change almost all the fluids (standard money grab) in the car and said the emergency brake couldn't be fixed because parts are on back order. I asked how much the parts cost and was told they would let me know but never heard from them. Most interestingly, they said nothing about the left turn signal issue even though the issue was being displayed on the dash. How do you run a $100+ diagnostic check (which requires hooking up to the car’s computer) and miss a code being actively indicated? I really hope they get the service and professionalism sorted at this location. It used to be a great shop.

Fantastic experience: Great work done in a timely manner

Positive experience: Great staff.

Fantastic experience: I got a tune-up done. They also cleaned the fuel system. Took about an hour and a half. Will be back again.

Fantastic experience: Clean and efficient with very fair pricing on maintenance work, especially if you receive the mailers. Location shared with actual AAA office.

Fantastic experience: I went to get my international license and the process was so fast and easy . Customer service was impeccable!

Negative experience: Did not know how to service my F-250 Super Duty Diesal. Made the attempt by changing oil but not filter. Did not have a filter. Tech was told to put Cap back onto the Filter Canaste (it is located on top of engine). The charge was twice what a Ford Dealer normally charges for the complete service. I will not recommend service at this AAA Location!

Fantastic experience: Excellent as always!!

Negative experience: I was going to write a review but they're not worth any more of my time. It was that bad.

Negative experience: We had AAA tow to this location - big mistake. We suspected it was the alternator (wires were visable) just wanted them to repair wires and check to see if it was actually bad. They gave us a spill about it being the wrong alternator. (Crazy it has been running great for 4 years) So they say we need a new wire harness $120 and a new alternator $400. We did not realize they charge dealership prices for labor. Total of $850 to fix. So we have to tow it to another shop for decently priced repairs. Still had to pay them $145 to do nothing but take a picture of the bare wires and tell us we need new wipers. Total RIP off we definitely wont be going back to them lesson learned.

Negative experience: filter change, rotate tires, platinum fuel service and NC vehicle inspectionon my expirence, customer service needs to improve, was rude on his attention

Fantastic experience: It was a routine inspection for license renewal.

Positive experience: Make sure you are specific on the service you want, otherwise they will pad it and state that it was authorized. I guess they are trying to make up for some lost revenue. I will probably go elsewhere for an oil change.

Fantastic experience: They were courteous and professional and reasonable in the performance of their duties.

Fantastic experience: I've heard it said that cars (and mechanics) follow a trifecta rule: "if it's reliable and cheap, it won't be fast; if it's fast and cheap, it won't be reliable; and if it's fast and reliable, it won't be cheap". AAA Car Care Huntersville is the closest I have come to breaking that rule, in that they were reasonable, fast and reliable. Daniel was outstanding from the get-go. He took the time to hear me out, understand the issue I had, and give me options. He did not try to upsell me, but concisely told me the labor hours listed for each alternative, and the warranties involved. I gave them 5 stars for the following: 1. they were completely honest. I had already talked to my local dealer and a couple of repair shops, and knew the general scope of the issue. They were spot-on in what they quoted, which was fair for an 18 hour job. 2. they were (proportionately) lightning fast. I had a tow truck driver at my location within 30 minutes, and the job was completed in 5 days (for reference, the dealer estimated a month for the work, due to their workflow). 3. they communicated updates without being prompted to do so (it is very rare you find any shop that will do that, whether it's from being overwhelmed or just not focusing on the customer service aspect). They also notified me of concerns they found, but didn't push for them to be addressed (I had already coordinated that work somewhere else, and they understood that). 4. their work was thorough, well tested, and warrantied. the standard warranty is on par with most dealers at 12 month/12000 mile, and for AAA members, that rises to 24 month/24000 mile. if a shop warranties their work for a 2 year period, they have a vested interest in making sure it's done right. 5. Daniel helped arrange towing as my vehicle was inoperable, and also arranged transport for me to come pick it up. TL;DR: AAA Car Care Huntersville did quality work at a reasonable price in a very reasonable time frame, for such an involved repair. They found locally sourced parts, with warranty, at a lower cost than I was able to find them, and got those parts much faster than I could have had them shipped (not to mention the shipping cost). Their updates and the technician's notes were thorough and helpful (I found that the mechanic made a best effort to repair the issue without having to undergo the more extensive repair, which I appreciated). I found them to be honest and helpful, and would recommend them based on my experience.

Fantastic experience: Everyone was so nice and really help us so much

Positive experience: Had my "dead" car towed to this AAA repair location. Worried it was going to be an expensive ordeal. Turned out to be the battery. Honest and professional.

Positive experience: I feel like AAA is always trying to upsell on services.

Fantastic experience: I had a tire issue. I stopped in and an analysis of the situation was done immediately. It was determined that the tire could not be repaired, but they had a tire in stock that matched the ones I had so the safety of my vehicle was restored immediately. They told me the other 3 tires still had good tread- they didn't try to looksell me more than I needed. Price was reasonable- I had no need to look elsewhere. They just got it done. Great experience. I had no appointment but was taken care of right away. Very happy.

Negative experience: Got my vehicle back with oil dripped on the side and oily hand prints all over. Not a lot of quality control has left me very dissatisfied.

Fantastic experience: Always great service from the folks at the car care center. Will and Michael are always great in making sure you fully understand what is needed. Very honest and never try to upsell nothing that would not be needed. The techs are great and my car is always serviced with respect. Clean shop and nice people mean good service. Will be my first stop for car repairs. the digital inspection report is great too. Prices are also reasonable for services provided.

Fantastic experience: Fast service. Clean and on point with appointments. Excellent with details on what you may need and will provide photo evidence on why you may need to go ahead and replace something. Unlike some who will hope you will fall for their money grab game. Will keep coming back to them in the future.

Positive experience: The store is very clean and the people are helpful. One of the best things I can say is that their prices were surprisingly cheaper than many of the surrounding shops. The only reason I did not give five stars was when I was getting my tires changed the front end staff told me that the problem with my brakes and rotors could lead to a leak in the rotor.... Well a rotor is a solid piece of steel it can't leak. But apart from that the back end seemed to be knowledgeable and they did a great job pointing out the flaws on the vehicle. I knew it all going in and they pointed out each issue. They did great work, I was happy with the price, front end just needs to slow down a bit and make sure they understand what the mechanics are telling them. Overall I will definitely go back.

Fantastic experience: Responsible prices. In good location. You can shop or eat while waiting and they will send out text messages with updates.

Fantastic experience: Never have had a bad experience here, they're always very nice.

Fantastic experience: Everyone that works here is always professional and friendly. They always finish repairs in a timely manner. It would be hard to bring my car anywhere else.

Fantastic experience: This is my 1st time ever walking into one! But from what I've seen & heard... They are running as professional as can be!

Fantastic experience: I needed a high-quality oil change and a thorough going-over of my older car before taking it on a long trip, as well as the follow-up service to get it ready to go. Everyone was kind and communicated everything with me clearly. It was easy to make the two service appointments I needed so that I could get all this done within my busy schedule and quickly. Best of all, the people were all great, and now I feel confident about making this trip.

Negative experience: Over-charged for placing a clamp on radiator hose and filling the 50/50 anti-freeze.