AAA Lowell

Fantastic experience: The best service I have ever got, I had a positive professional interaction with K. Balkan, served me and assisted me with professionalism, the smile never left her face the entire time. I totally recommend their service.

Negative experience: An agent told me I couldn’t exchange British pounds, as I had not bought them through AAA. As a longtime AAA member, I thought I deserved a rationale for the policy. Nope. Gobbledegook was all I got. Classic.

Fantastic experience: Took me immediately! Everything I asked about agent knew immediately. Everyone was great. Thanks to everyone!!

Fantastic experience: Very kind and helpful with resolving my RMV issue

Fantastic experience: Good

Fantastic experience: everyone at AAA in Lowell go out of their way to help you above and beyond

Positive experience: Andrea was a professional.

Fantastic experience: Very good and fast service

Negative experience: I have never had such a hard time reaching an agent in my life. I have been with AAA for a decade. I decided to switch my insurance to them last summer. I can NEVER reach my agent. I leave messages and no one returns my calls. I have waited on hold for over an hour and still no one answers. It’s insane how you simply cannot reach your agent or any agent at all. It took over a week of calling to speak to a person and they weren’t even helpful or seemed to be able to answer questions about my policy. It’s not acceptable that you can’t reach an agent when you need one.

Fantastic experience: RMV services offered were quick for RMV services. Staff were professional. I can't comment on other things they do.

Fantastic experience: Nice service. I think the mangers name was Susan she got me in and out quickly and explained the whole process.

Fantastic experience: Easy to get and appointment, very fast and thorough service.

Negative experience: This place is a joke. I had a lady coughing...no hacking a lung every 5 seconds. She coughed up a phlegm onto my paperwork & I didn't notice, she handed it back & there's a massive yellow glob of phlegm on it & she sees it giggles & says oh sorry. I had to hand it back and ask if she could get it off my paper and she totally changed from kind to rude and came up with this ridiculous issue and made it her mission to be as unhelpful as possible. If you can go to a different office, save yourself the headache & go elsewhere. It wasn't just the gross lady. It's too much to text but that place is a nightmare. I've had to go there 3 times, 3 different representatives, & everyone I interacted with was awful

Negative experience: Do not get auto insurance here! They couldn’t handle a simple transfer of an auto policy. Had all my info wrong and I had to pay for the bogus policy and the corrected policy. After dealing with other insurance companies, I realized the AAA staff is inexperienced. You don’t talk to someone experienced until there is a problem. Saved a lot going elsewhere!

Fantastic experience: I was assisted by Mo 42 Sixto when i had a flat tyre at my work place. He was pleasant n very professional

Fantastic experience: Great customer service!! I was tod 25 minutes and was out of there in 15, can't beat that!! So much easier than going to registry.

Fantastic experience: Nadia was very helpful today, I had a lot to get situated, but everything was taken care of. Would highly recommend this branch!

Fantastic experience: Very accommodating and staff was great. Quick and easy license renewal with real ID

Positive experience: People are very friendly and helpful in giving the options

Fantastic experience: Excellent service & Very friendly customer service.

Fantastic experience: Very efficient and great customer service

Fantastic experience: They were so helpful and so very nice

Fantastic experience: Made travel arrangements for Australia with their travel specialist. Great job

Fantastic experience: They were very convenient I was in and out in about 15 minutes, thank you very much

Fantastic experience: Great customer service from the time I got there until I left

Negative experience: Tripple aaa had me waiting for 4hrs on the side of the road just for them to tell me after the 9th person i talked to that my plan doesnt include bikes Trip aaa SUCKS

Positive experience: I was not very happy about being on hold for 2 hours and 36 minutes. I eat breakfast, worked on my puzzle, shaved my legs, and took a shower all while being on hold. So, after showering I took a ride to the AAA location all while being on hold. I am a AAA member and this location is very convenient, so I was not happy to walk into the location while still on hold. Was not a happy camper at all. Something need to be done with taking someone call. What happened to customer service. The worst part was I had a real quick question.

Fantastic experience: Very courteous service and prompt. I ordered Euros for an upcoming trip in Monday and they were in my hands on Wednesday, even having 4th of July on Tuesday.

Fantastic experience: Quick service. Friendly staff. I went there for an international drivers permit, left with a membership.

Fantastic experience: Appointment was right on time and took 7 min to get my license renewed and converted to a Real ID!

Fantastic experience: This is the first time I renewed my license at a facility other than the DMV. From now on this is the way I'm going to do it. I was in and out of the AAA office of Lowell in 20 mins. All you have to do is make an appointment two weeks prior and bring the appropriate paperwork needed to get your license renewed and they take care of the rest. The staff here is much friendlier and more courteous than the grouchy miserable people at the DMV of Lowell. I would hardly recommend anybody renewing their license to do it through AAA. You will have less hassles and be in and out of there in less than a half an hour

Fantastic experience: The service was quick and efficient, the staff friendly and helpful. A great AAA experience

Fantastic experience: Nice service. 100% liked

Positive experience: Not too impressed with the phone service. After 15 minutes on hold I ended up hanging up.

Fantastic experience: First time in this branch but really like the staff and service.

Fantastic experience: They were very helpful and guided me to the right place.

Negative experience: Made an appointment to renew my license They have me wait for what seemed like forever Just to tell me they don't renew CDL licenses Never mind someone check all my paperwork and said everything was good When I first got there Nothing like wasting time

Fantastic experience: What a difference. Triple A registry services are top notch. Set appointment, get it done in 10 minutes and I am done. The service and people there are GREAT! The RMV it would have been a 3 hour morning wasted.

Fantastic experience: Best value for the buck

Fantastic experience: Quick passport picture services.

Negative experience: Wanted to buy my brother a membership for Christmas.....they weren't able to help me because he lives in MA. They only handle NH ME and VT but welcomed me to drive to Salem NH to purchase. That's ridiculous!

Fantastic experience: Amazing service when renewing my license. There were some issues when trying to complete the application however the team were incredibly good, phoned the RMV and managed to ensure it all went through. Highly recommended - thank you

Positive experience: Do you do handicap renewals ?

Fantastic experience: The service was great. I didn't have to wait to long for my appointment. Everything was done in a timely manner.

Fantastic experience: Fast and convenient help when needed and answered all my questions.

Fantastic experience: Thank you Melanie, Kerry and Mary Beth! I went in to renew my license/real ID, but somehow dropped one of my documents. It was by appointment only, and I would have to go back home to retrieve this document. I was able to return and the ladies still honored my appointment. They were incredibly kind and patient.

Positive experience: Dispatch Def could have been more personable on the phone,

Fantastic experience: Whatever you need insurance, travel, registry and roadside service. Their staff is always friendly and professional. I know I can always depend on them

Fantastic experience: What great customer service we received. Driver timely showed up and was able to easily put the vevicle onto his flatbed. I was very pleased with the professionalism all around. Thank you!!!

Fantastic experience: They made my license renewal so smooth and easy, thank you everyone!!

Fantastic experience: Very professional, friendly and helpful! Thank you!!

Fantastic experience: Marybeth was very helpful

Fantastic experience: The staff was not only professional & knowledgeable, they were courteous and personable.. it was my first time there. I wish I had gone there years ago!

Fantastic experience: Much easier place to renew your license than at the registry

Positive experience: Take way long to get to you if you need a tow, also hard to get someone in the line to help too.

Negative experience: If I could give 0 stars I would. Don't bother making an appointment for real ID. 2 hour wait despite appointment. zero customer service skills. Don't offer a service and make people wait 2 weeks for an appointment you can't fulfill.

Fantastic experience: Renewing my license there was very easy the staff was very kind and helpful

Fantastic experience: I came to AAA to renew my license as it had expired on my birthday on July 6th. I didn't realize that the RMV was by appointment, and I wasn't going to be able to get an appointment until July 25th. Being able to go to AAA for my RMV needs really was super helpful and convenient as I was able to do it on a saturday good morning. Not only was convenience a factor but also they are very knowledgeable in everything you may need and friendly. Would definitely recommend for RMV services

Fantastic experience: Friendly and fast took me early because I showed up early it was really easy to renew my license

Fantastic experience: Got 6 tickets to Canobie saved $120

Fantastic experience: Staff is very well and solves everything

Negative experience: Terrible service! Always makes you wait hours and hours and each representative has something completely different to say then the last!

Fantastic experience: Went here for driver license renewal and real id upgrade instead of the DMV. It was really fast and painless compared to waiting downtown in line

Fantastic experience: Chris made my day, thank you AAA.

Fantastic experience: The visit was great. Very pleasant and very welcoming. My account updates were handled with the greatest of ease. The AAA Associate was so nice and completed all processes and requests with ease. Thanks.

Fantastic experience: What an absolutely fantastic experience here! I renewed my license here instead if the RMV, and it was like night and day. I walked in, waited in a short line for about 2-3 minutes. One of the managers (a blonde woman) was genuinely kind and in a positive mood, happy to help me out and make sure I had all my paperwork, took my photo, printed my license and I was out the door in under 15 minutes. So happy with this location and with my experience!

Negative experience: AAA drivers refuse to go here because of numerous altercations with the owner Chris the owner. He's EXTREMELY RUDE AND RIPS PEOPLE OFF....Even the cops said that they are always responding to calls and issues there. This place should be shut down....The owner clearly has either a psychological or drug problem.....If you don't like your job, give it to a nicer person. Nicer people, better world!........THIEF

Fantastic experience: Highly recommend over RMV.

Fantastic experience: Skip the RMV line! Helpful, friendly employees.

Fantastic experience: AAA Waterville was fantastic. I informed agent what I was looking for in a hotel and she searched and contacted me with exactly what I was looking for.

Fantastic experience: Excellent services and employees very friendly ready to help you. Thank you for your services

Fantastic experience: Great experience, good service and nice people.

Negative experience: Called said I needed a tow. I had a dog in the car and it was cold out. You didn't respond last time I put in a request. This is the worst customer service I have received.

Positive experience: This place is great for AAA members to do some services from the Mass RMV all in one place.

Fantastic experience: I wanted to add a family member and renew my driver's license/get a real ID. I had an DMV appt for two weeks after license expiration, earliest opening. I'm old school, go to registry on your birthday wait for hours, get it done. Oh no, times have changed. Enter Mary Beth, gave her my info. Added the new member quickly, Lowell office was totally booked, but Tewksbury had an opening the next day, my birthday. Booked it, I had all the info needed for real ID, went to Tewksbury, got my real ID, no issues. Great!! So 5 stars to Lowell, Tewksbury AND Mary Beth, she's the best!!

Fantastic experience: Excellent, friendly, and attentive staff.

Positive experience: Had an appointment and still waited an hour.

Fantastic experience: Great service I've been a member since I was young. Got my license renewed there. Just another great service they provide. (Appointment required)

Fantastic experience: Friendly service Got my Real ID without the hassle of the RMv Plenty of parking and efficient process

Negative experience: The day before Veterans Day I called the Lowell office to ask if I needed to make an appointment to come in the next day and meet with a travel agent for help with flights and hotel for an upcoming trip to NYC. She said Nope! Just come on in and someone will help you! So the next day I made the half-hour drive to the Lowell branch, only to find it dark and locked and closed for Veterans Day. Needless to say I was not happy. So I drove home and the next day, again made the half-hour drive to the Lowell branch. This time, Yay! They were open! I went in and stood in line, only to be told by the man at the counter that THEY DONT HAVE ANY TRAVEL AGENTS WORKING OUT OF THE LOWELL BRANCH! When I told him of my phone call with one of his coworkers two days before, and my now TWO wasted trips, he kinds chuckled and shook his head. He was kind enough to give me the phone number of a travel agent in the Tewksbury office, which I called as soon as I got back in my car. Got voice mail, left a message. Still haven't got a callback a week later. Anyway, made my own travel arrangements without them. I did send a complaint via email to the national office oh, five days ago now. No response. Not sure what I'm paying for with my Plus membership...not much, I guess.

Positive experience: They helped me get my license renewed. Friendly staff as well.

Negative experience: The driver was awful impatient swearing. The most ingorant person He needs another job his name was Tim. Just put first name watch out For this guy.

Fantastic experience: Was fast and very polite

Fantastic experience: Employees are very attractive and helped me with my questions. Great service.

Fantastic experience: Wonderful customer service experience. Renewing my license has never been easier!

Fantastic experience: Nice people, made everything easy.

Fantastic experience: Employees are always very helpful.

Fantastic experience: Chowder was good, fresh and onion rings plentiful and not greasy

Fantastic experience: Very fast and helpful!!

Negative experience: For the 1978 mini winnie Itasca motorhome which is run by a Chevy van 30 engine call AAA tell them that and then they give you the AAA Plus for RV but then when you need a tow they tell you you don't have RV coverage in Massachusetts so you end up paying for a membership that you can't use you can't get a tow they charge you $250 for a tow and don't reimburse you so if you have an RV and you live in Mass think twice about calling AAA! Not to mention they don't even get the name of your motorhome right.

Fantastic experience: Went here to get my RealId. The staff was helpful and I was done before I knew it.

Negative experience: Although not rude, the person assisting me seemed to be rushed. I ended up with what looks like a mug shot for my license photo. They ask you to remove your glasses but don't give you time get closer to see if you need to have another photo done.

Fantastic experience: Quick and friendly service.

Fantastic experience: Fast and friendly service. Easy to make appointment and accomplish your task on time.

Fantastic experience: I came in 15 minutes late to my appointment. Not only did they still help me out, but they were super nice about it! I was in and out within 10 minutes! Never going to the RMV again unless I absolutely need to!

Fantastic experience: They are perfect in every way! Going on a trip? Need maps, or currency... driving overseas or local... need insurance? They have everything!

Fantastic experience: Extremely helpful and fast great experience

Fantastic experience: Awesome service, so much better than going to the RMV!!!!

Negative experience: Difficult experience getting registration item taken care of.

Positive experience: No information available for Portsmouth NH or Kittery Maine. They are huge tourist attractions. Disappointed AAA Northeast had nothing at all.