AAA La Verne Insurance and Member Services

Fantastic experience: Always easy to do my business

Fantastic experience: People there were nice and professional

Negative experience: I called to talk to an insurance agent, and the lady was incredibly rude and dismissive. This is some of the worst customer service I've had.

Fantastic experience: I love how nice they are

Fantastic experience: AAA INSURANCE! GOT A GREAT QUOTE, AND REASONABLE LOW MONTHLY RATE, GREAT ROADSIDE ASSISTANCE, GREAT CUSTOMER SERVICE AND KNOWLEDGEABLE STAFF.

Fantastic experience: I went in to pay my car registration. Service was fast and efficient. Everyone here is super friendly and nice. Just a reminder

Negative experience: The worse notary service in the world. 1/2 star customer service.

Fantastic experience: Quick, personable service!

Fantastic experience: Nice one

Fantastic experience: Stopped by today and was greeted with a smile and welcome, Nina was great in helping me do the transfer of ownership and was very professional, Harold in the Insurance department makes understanding Insurance policies much easier. Thanks to all in the Laverne Branch!! Abel

Negative experience: Hi to everyone on this beautiful God given day..my name is Mr Erik Vita, I have a long standing policy with this AAA in La verne CA. I first want to say that this review is in know way written to influence the readers decision on any future business any readers may have with AAA, this is to simply let the public know of my personal BAD Experience I do still today hold my full coverage policy with AAA I was unfortunately in a accident on the interstate 10 freeway .on my way to work I was rear-ended and at first AAA said" although " we find "you were not liable "we can not wave your 1000 deductible because they cannot get a response back from the responsible party. Let me point out again I pay 149 a month for full coverage,,I've been driving around with a hole in my rear end for months and they to date refuse to fix my car. The only reason I still hold my policy at first was out of good fate. Now it's only a matter of finances but I soon I will turn my back on them as they have done me. God Bless.

Negative experience: Not clear on the policy details, glad I did my own research.

Fantastic experience: They are always busy but staff is efficient and helpful.

Negative experience: If you saw a premium refund on their so cal website. It's false info. The check won't be back to you. It will go to your policy.. at this point EVERY INSURANCE COMPANY IS SHADY. Any way to keep money within the company. Staff claims it's PROTOCOL. More like keeping money in their pockets. In the 1930s the law to make everyone have insurance in the United States started with good intent now it's a monopoly for them. Start paying for cost repairs on your own and every possible way for all insurance companies not make money take advantage of you. #Pushback

Fantastic experience: Woo Hoo! renew registration-10 minutes. Nice, professional staff. Thanks AAA La Verne.

Negative experience: We usually like to come to this AAA office because it's the closest one near home and not always busy. This morning, I walked into this quiet office hoping to get some maps for our trip in May. The young lady at the front desk checked me in and asked me to wait for somebody to help with the maps. After waiting for 10 minutes, no help was available and there was only one other person waiting for the insurance assistance. Asked how long I have to wait, she said she can't get away from the counter and I have to wait for whoever will come back to help. All this time she was on her computer doing God knows what. After 15 minutes wait, I decided it was long enough for me to leave. Drove to Glendora AAA and was given maps immediately amidst a roomful of customers. Shape up La Verne!

Fantastic experience: Went in to get a triptik and some travel books for a road trip in a few months. Only waited a few minutes and got a very efficient person to help me. Pleasant experience

Fantastic experience: Easy in , easy out. Worth the membership.

Fantastic experience: Very helpful and efficient. Kevin helped with a tricky plate and title transfer and was patient and calm the entire time. Really appreciated his amazing and problem-solving support and energy.

Fantastic experience: Great service

Positive experience: I like this place. The lines aren't long so wait time is reasonable. We went to get tags for the car and the man that helped us went beyond to get us the information needed to know what was needed. I Highly recommend.

Fantastic experience: Good to do registration. I came at a busy time but handled it well.

Fantastic experience: The people are very kind and attentive. I am talking about the office staff; the tow services are the worst but the most delayed. I have had very bad experiences; I hope they improve in that aspect. I waited for more than four hours and they never showed up.

Fantastic experience: Always a pleasure going there. Excellent service from everyone.

Negative experience: The individual did not call back and even though I did everything right and walk in to this location I policy got discontinued for no reason.

Positive experience: Doesnt help you when you get hit by car rear-ended and they didn't even help at all during the pandemic

Fantastic experience: Great service

Fantastic experience: Friendly and helpful quickly to be waiting on

Fantastic experience: In and out. DMV

Fantastic experience: Perfect service every time

Fantastic experience: My family my friends pretty much everybody I know is with AAA. Me now being a member, I can't tell you how happy I am I was taking care of ..given the best honest rate and now I really do feel safe in my vehicle which is the best feeling. Laverne branch is not hectic, it's clean and kept up and trust me you want to ask for Renee she's really great, answers your questions, listens to you, and makes sure that all is taken care of before you hang up that phone. So yes La Verne Branch AAA I'm very happy with.

Fantastic experience: It was a nice experience.

Negative experience: Visited this location 3-times to register a Nevada vehicle that I recently acquired. All 3-times new issues would arise. Each time, I took care or acquired whatever documentation they asked for. On the 3rd visit, after having all documents in order, rep "Christina" states, "You need to get this vehicle inspected at a DMV!" Why didn't they mention this on my 1st visit or 2nd visit? On 1st visit I dealt with a "Michael/Mike" and a supervisor. Finally, their computer system is not capable of finishing certain paperwork. I was sent to the Glendora offices to continue with my long journey of not registering this vehicle.

Fantastic experience: Quick stop to get maps for up coming trip. Was fast and professional visit

Fantastic experience: Always good, very happy with them.

Fantastic experience: Paid my insurance bill, and they were more than happy to take my payment!

Positive experience: Very good services! Helpful and clean!!

Negative experience:

Fantastic experience: Big job, the best service I ever received

Negative experience: I traveled to fresno on the weekend. I got a reservation in the motel 6 for 2 nights but I didn't get a discount.

Fantastic experience: The staff is polite and professional

Fantastic experience: The Auto Club continues to provide 5 Star Member service. Today they helped me unravel a DMV issue with great Member service.

Fantastic experience: Love AAA

Fantastic experience: It never failes the service is always beyound what you would expect,very helpfull on where to go for smog ck about 40/50 % off compared to others

Fantastic experience: They are better than the dmv.

Fantastic experience: Excellent service

Fantastic experience: Super fast no wait line.

Negative experience: Really disappointed in the lack of maps they now provide. They say you can go on-line, which is not great if you're in a place that has no interner service.

Fantastic experience: My name is Lisa Jackson, my tire was blown out on the rear passenger side on Sunday morning at about 4:50 or 5:00 a.m in Claremont CA JULY 11, 2021 in the WHOLE FOODS SHOPPING CENTER. A tow truck came; the gentlemen was very pleasant and a very hard worker. He put my tools back in place where he got them and fixed my carpet back in place after removing it, although it was tough, but he got it and he was very nice to me. Take good care of him AAA.

Fantastic experience: They were great!!!

Negative experience: They r bad,there r not good insurance RIP u off with ur money from ur bank account with out ur permissionthey think about they only think on there self how much money r they put in on there pockets.

Fantastic experience: Everyone is nice, patient and helpful.

Fantastic experience: Quick, efficient and friendly

Fantastic experience: Always great service here! I use AAA for all DMV transactions unless I'm required to go to the actual DMV. It's so much quicker and easier here!

Negative experience: Im not one to give bad reviews or cause a scene... but in this case I feel I have to. I’ve been a member for 4 yrs and this Laverne dmv staff member was rude and condescending!! I needed to get a permanent disabled placard for my mom. I got the application filled and signed by her doctor, and the front desk lady was nice and looked at the application asked if I had my moms ID, which I did and she said great no problem have a seat and they will call you and get you set up. Well the rude and unprofessional lady that handles dmv services calls me and looked at the application and asked for my moms ID. She looked at it and asked for my membership card and asked if my mom was a member I said no. She said well we can’t process the application unless she’s a member!! She also said that I have to be the legal caretaker of my mom in order to hand in the application , she asked me, are you the legal caretaker? I said , yes. She continued to say , well anyway we can’t take this application cause your mother isn’t a AAA member !!!! WTH!!!!! I just walk out and drove to the upland AAA office and I was treated respectfully and they processed my mom disabled placard application and gave me the placard! I will never go to the la verne AAA again!! In fact I’m gonna go tomorrow and get that lady’s name and file a complaint!! If I could give it 0 stars I would!

Fantastic experience: Always professional...Get you in and out!

Fantastic experience: Great service

Fantastic experience: Pretty speedy process!! I enjoy coming here. It's always pretty much in and out!

Fantastic experience: For the 42 years that I have been a member, every visit or phone call has been excellent. All claims were well handled and you can count on all their services and friendly staff.

Negative experience: 2 stars only because the tow truck operator was awesome. But getting him out to my vehicle was a nightmare. I just needed a tow of a mile and it took AAA 3.5 hours to get me that tow even though it was mid day. No updates, as I had to call them every 45 minutes to figure out what was going on and no texts even though I requested them. AAA has gone downhill in the past couple of years. Sure the operators are friendly, but something is really off with their internal infrastructure. 3.5 hours is not acceptable.

Fantastic experience: Nice people and helpful.

Fantastic experience: Awesome ladies work here :D

Fantastic experience: Fast and friendly service!!

Negative experience: Absolutely horrible! 33 yr Premier Member treated like 'sh#t'!

Fantastic experience: Follows all protocols and has Pleasant people

Fantastic experience: Quick and easy, great service.

Fantastic experience: Great place, helpful friendly employees.

Fantastic experience: Went for my registration... went in and out fast.

Positive experience: This location is right off of Foothill Blvd in La Verne. Great location. Friendly staff and customer service. At times the wait can seem long but service is fast. Plenty of parking. Clean establishment. I love being able to take care of DMV paperwork, payments without physically having to visit DMV. I've booked vacations through AAA and have yet to be disappointed. I recently switched from Allstate to AAA insurance and am quite pleased. I had Allstate for over 30+ years and only experienced increased rates after increased rates with absolutely no personal details or service. I have an excellent driving record. Switching to AAA has not only saved me money immediately, but I have since received to rebate checks! I am pleased with AAA.

Fantastic experience: Excellent job

Fantastic experience: Love this AAA, closed to my house and they always take care of all my needs thank you guy's, keep up the good work.

Fantastic experience: Quick and easy if you're a member and need to pay for your car's registration

Fantastic experience: Had a few questions for them. As always they were courteous and friendly

Fantastic experience: Great insurance and front desk help

Positive experience: They are really trying to help with the pandemic. Social distance.

Fantastic experience: Quick and taking great precautions

Fantastic experience: The staff is always friendly in the La Verne Location

Positive experience: It's okay

Fantastic experience: Quick and simple

Fantastic experience: Fast friendly service

Negative experience: Chino office people around the corner like regular DMV

Fantastic experience: Good service

Fantastic experience: Just came for road side assistant. They did not try to push more than what i went in for. Very fast service.

Fantastic experience: Fast easy and clean. Renewd my registration in just a few minutes

Fantastic experience: Line moved pretty quick and most of the waiting was outside creating safe environment.

Negative experience: When a staff menmber or 2 believes that a public notary is needed to verify the legitimacy of documents or payments read dmw instruction just below the "notary use only" area don't offer a service that you don't truly offer. A notary is just a certified witness that a person with the correct id signed and thumb print in case of audit and not to determine any judgment upon the documents signed.

Fantastic experience: In and out

Positive experience: The line takes long, but ok, I got my bill paid.

Fantastic experience: it was a great service customer service is number one

Fantastic experience: So so quick to help! Yes, they were very courteous! A+

Fantastic experience: Always friendly

Positive experience: AAA is loosing face rapidly with my family. I actually just switched insurance because I was paying double what I am paying now. My senior-mom has been treated rudely the last 2 times she has needed assistance, and no one in the office is friendly any longer. I will keep my membership because there are good parts to it, but their customer service seems to have tanked.

Fantastic experience: It was great I was in and out with my registration in 5 minutes!!!

Positive experience: One of the nicer AAA's in San Gabriel Valley. Easy parking, very nice staff, quick and efficient.

Fantastic experience: Very helpful staff. Went there for notarization and it went smoothly.

Fantastic experience: I forgot they also do notary public work....

Fantastic experience: Great and nice service

Negative experience: She did a losey job. Gave me the incorrect maps. I had to call and tell them that.

Negative experience: Very bad and unprofessional staff.

Negative experience: As general rule, the quality of customer service at AAA locations is not as good as when you reach them by phone. This particular location in La Verne is the worst. I live close to this office and through the years have gone there two or three times a year. Each time, I feel something is wrong with this people. They are arrogant, incompetent, inefficient, and insensitive. If there were an option to score them below 1 star, I would have!