CUBAMAX TRAVEL

Fantastic experience: Good service and quick in the delivery

Negative experience: For me, it's not what you really expect. They tell you delivery is between 10 to 12 days by plane and I received it after 21 days in Cuba. I called and they say there is no fuel in Cuba, and what does that have to do with what was agreed? It's a lack of respect. Another thing, they don't charge 11 pounds, but 9 because 2 lbs are for the box they provide. So it's not really the price of the lbs they publish. I sent a TV in their box and they charged me the weight of the TV plus 60 USD in customs fees, and on top of that, they said 25 more for insurance, which I didn’t get. But at the moment of checkout, the lady who attended me told the person packing the things, 'that one doesn’t have insurance', as if he could throw it or not take care of it, meaning he shouldn't worry if it broke. This is what was implied, very poor treatment on their part, and not to mention the delay. The parking only has three cars, nothing more. Unfortunately, we have to go to this facility, very poor treatment. I don't know how it will be in Hialeah; I would have to try.

Positive experience: It is a shipping place where many people gather, and there is no place to park or a large area to wait.

Negative experience: For me, it was terrible, a complete disappointment. I made a shipment almost a month ago, and it is still rolling through almost all of Cuba. All they do is make excuse after excuse, but they don't expedite anything, and it's very sad to know that one of the main ways we have to help our families in Cuba is like this. They act so coldly that they don't care if you're desperate, not knowing if you're sending medication for someone who is sick. In short, I trusted them blindly, but with this, I have received the biggest disappointment of my life. It's really sad, and still not knowing if something will be missing when my shipment finally arrives is horrible. The despair of not knowing what is happening is unbearable.

Negative experience: The place is small and without proper conditions, the treatment is honestly not very good; you always feel like they are doing you a favor by providing a service that you are paying for, and not at a cheap price. The delays are sometimes horrible, and they never answer the phone. When you go there, they tell you anything just to get by, but the reality is that after you pay, you have no choice but to wait patiently.

Negative experience: The pet place of the century. There’s no parking, 5-hour wait, oh and a guy outside with Gucci glasses throwing everyone out...

Negative experience: The line to drop off a package is immense, you have to wait outside standing as if you were in the bread line in Cuba.

Negative experience: Was throw out of parking by security guard when going to Cuba max no signs posted on parking space of a particular location was told by him that he is the representative of location very disgusted by his rudeness I asked multiple why basically he said because didn’t feel like it

Negative experience: The delivery service is quite fast and reliable. However, they use misleading advertising as a source of scam or at least that's how I feel since they promoted that they would give away a generator with a purchase of $999 or more. On several occasions, we called and wrote to customer service and they confirmed this promotion without making any caveats. After making the purchase above that amount, they did not deliver the generator and started to impose absurd conditions that did not exist initially. Later, I made a post on the Facebook page and they deleted it.

Fantastic experience: Very good service, friendly, very pleased with each delivery, I recommend them, thank you very much, blessings

Negative experience: Terrible service; if you arrive an hour early, you won't be attended to because supposedly they give tickets to be able to work.

Negative experience: To the managers of CUBAMAX, I had a situation at the office on 27th SW and 12th. I booked a ticket to Cuba and rented a car on Monday at 12 noon. A family problem arose and I had to cancel the trip. I went on Tuesday and opened the office at 9:00 AM. I was informed that they could only refund me half of the ticket price and that I would lose 100% of the car rental. They have a cancellation policy in the receipt, and they did not respect it. They should comply with the rules stated in the receipts.

Negative experience: Many people waiting since the morning, there is nowhere to stand or sit while waiting and they don't finish, the work is super slow, there is no parking, in short, a chaos.

Fantastic experience: The employees are very friendly to the public. I wish they could offer a larger place with better conditions for the clients; the lines are long and in the sun……………

Negative experience: There is no parking, terrible place

Negative experience: To whom it may concern, on November 18, I went to CubaMax to send a package and I was really disappointed. This company only has three parking spots. When you park, a security guard tells you to park somewhere else. If all the people going to this agency turned back and respected themselves, they would make different decisions. There were more than 40 people in the sun because the service is very slow. The community that needs this agency's services, if they respected themselves a bit, wouldn't go there because they make you park on the other side of the avenue where you have to carry your bag. For me, it is a lack of respect, one of the worst.

Negative experience: I was at the office on 8th street, I do not recommend going to that place, terrible service, the lady who attended me I bet was at least a member of the party in Cuba, bad treatment, bad faces, bad attention, bad responses, they seem like customs agents from Cuba working in Miami, I didn't think it would work like that. You can still complain and nothing happens, it works just as well or worse than doing paperwork in Cuba.

Fantastic experience: It's true that you have to wait for the sun, but I have never had problems with them, and everything I have sent arrives just as I put it in the box. The girl in the middle, I don't know her name, but she is very nice.

Positive experience: Everyone here is very attentive when one arrives at the place, friendly and kind, but in Cuba, everyone complains about bringing the delivery to the door of the house.

Fantastic experience: The service is good

Fantastic experience: Excellent service, the best place to help your family

Fantastic experience: It is my favorite agency, very responsible, all shipments arrive without problems and in a short time, thank you CUBAMAX for your attention and support to the Cuban community

Fantastic experience: Good and quick service

Fantastic experience: I always send everything through there. Everything arrives on time and in perfect condition. Super satisfied

Negative experience: I start by saying that the prices listed on the page are not the real ones. Furthermore, nobody there seems to want to work and they treat you as if they were doing you a favor, when you are actually paying for the service. If I could give -5 stars, I would. I do not recommend any office in general with CUBAMAX.

Fantastic experience: Excellent quality. Everyone is very friendly. Thank you very much, I am very pleased with every shipment.

Fantastic experience: Excellent work, everything arrives very quickly and without any problems.

Negative experience: Today the service was terrible, there was a tremendous mess, more than three people sending packages at the same time without any order, and the worst of the day was a blonde lady with a terrible attitude towards the public.

Negative experience: The service is terrible, terrible. The items get lost, poor customer service, mistreatment by the staff. Terrible, terrible, terrible.

Negative experience: They don't answer the phone, they are basically like the communists, if they don't do it at the entrance, they do it at the exit. You have to go there for any information.

Negative experience: The service was disappointing, the first thing that happened to me is that they don’t answer the darn phone and the bad manners of those who work there, I can't explain to you.

Negative experience: Very slow service, you have to wait outside in the sun.

Negative experience: I didn't like this place at all, very sad to be honest. I brought my exact 22 lbs and when I put them on the scale I had to take out about 3 lbs of product because it was over. And the problem is that they charge you for the weight of the box. Those are things you stop sending to your family. I was disappointed.

Negative experience: It was the worst place ever been. Lack of respect for customers. There is no parking available. People line up outside waiting for their turn. Bad service with minimal or none education. No recommended.

Negative experience: Hours of queueing, be prepared to lose the whole day, customer service, as if you were in Cuba, wow, a piece of the worst of the island in Homestead

Fantastic experience: In short, safe, reliable, professionalism, good treatment. A very good experience. This is my second time there and it did not disappoint me. I will return and I recommend it. 132 ave 8 st.

Negative experience: The schedule on Google Maps says they close at 7 pm on Saturdays, but when you get there they tell you they close at 4. They should fix that because it drives people crazy.

Negative experience: If they started working instead of talking among themselves, maybe they could attend to the people who have been waiting outside in the sun for 4 to 5 hours. By the way, no one says anything at any moment; when it reaches 3:50 PM, they don't care about not having told anyone anything for hours, they come out with their face nice and clean to say that they will not attend to anyone else. They left Latin America, but Latin America did not leave them.

Fantastic experience: Excellent services, seriousness in shipments, I recommend it with

Negative experience: A place as busy as this should have better service, the website says it opens at 8:00 am when in reality it opens at 9:00 am, the place is really small and the lines are horrible, the staff is Wonderful but otherwise it's not worth wasting time here. Unfortunately it is the only place in Homestead with this service, but hey, there is no other choice, we are the ones in need

Fantastic experience: Thank you, my shipment was by air and arrived in Las Tunas in 15 days, very fast and I was assisted by Rohaine Ramírez, thank you, I give them a 5.

Negative experience: On May 20th, I made a money transfer to Havana, Cuba, and even today, May 27th, the delivery has not been executed. The reason is that the person in charge of making the delivery does not call the person who is supposed to receive the money, or arrives during the hours when the person is working and calls them at that moment. Since there is no coordination, the person is not present, and then they say they will return on the weekend. Well, if you're going to go on the weekend to make sure that the person is not working and will be at home waiting, why didn’t you go last weekend since the transfer has been available since last Monday? Today, Monday, May 27th, I had to call Cubamax twice. Once to file a complaint about the poor service during this past week, and the other to inform them that the person is doing it again, calling from a landline, and repeating the same trick, saying they will come back on the weekend. Incidents like these call into question the quality and trust of Cubamax for our Cuban community.

Fantastic experience: The service was special, the package arrived on the predicted days. So the company is very reliable.

Negative experience: Tremendous line outside and no phone in the office... awful

Positive experience: I liked that place for sending packages to Cuba. If you have everything organized, such as how to pack the boxes and all the information of the recipient, you finish quickly. Good service, the guy who packs the boxes and the manager help you, everyone helps. I recommend them. Blessings to all, I recommend expanding the premises.

Negative experience: They never answered me back.

Fantastic experience: Excellent

Fantastic experience: Since 11 in the morning and it's 3:35 and I'm still in line, nothing improves. They should look for a better place and put more people to work.

Fantastic experience: Very pleased with the service and the treatment received. The shipment arrived quickly and excellent communication.

Negative experience: I went because I wanted to make a shipment and the service was terrible, I won't be returning to that place.

Negative experience: If I could give 0 stars I would. This specific location is horrendous. I been calling at different times of the day for the past week and no one answers the phone. I called other location and they answered right away. Their customer service is nonexistent.

Fantastic experience: I am very happy, everything I sent arrived before the specified time and in perfect condition. Honestly, the service is now 5 stars.

Negative experience: I am writing my opinion about one of the girls, the blonde, unfortunately I do not know her name, from the office located in Homestead. The treatment she has towards customers is awful. They need to work more on customer service because they assist elderly people there, and if they do not know how to work with people and have a good attitude, especially patience, they should look for another job because we pay for the service; it is not for free.

Negative experience: I needed to send something for a sick person. They are very bad; the service is terrible. You arrive and have to wait outside in the sun, a long line and very slow service. When they finally open the door to assist you, they simply tell you, 'I don't have a box for what you want to send, I only have this size; if you want, go to the market in front.' They are the worst; I do not recommend them.

Fantastic experience: Place where you leave satisfied.

Fantastic experience: Excellent

Positive experience: I am very happy with the service of the workers at this agency in Homestead, BUT! on the other hand, the people in charge of receiving your package in Madruga Mayabeque lack professionalism and need to improve their manners and respect for the customer; they do not know what customer service is. Honestly, very bad manners over the phone and in person as well, thank you.

Fantastic experience: Magnificent service. Guaranteed, I recommend it above all agencies.

Fantastic experience: Great treatment. Very efficient. Merchandise is arriving in great time to cuba

Fantastic experience: Personally, I had a wonderful time, maybe I was just lucky.

Fantastic experience: Good, attentive, capable people and more

Fantastic experience: Very special customer service. Thank goodness.

Fantastic experience: Good service, it has a team of workers willing to help you, the packages arrive very quickly and undamaged

Negative experience: Horrible bad answers. They don't like what they do.

Negative experience: Hello, this is the opinion of a friend named Alicia Columbie. She sent 3 boxes of 44 pounds to Santiago de Cuba (Cuba) on August 28. Only 2 have been delivered to her family. The 3rd box has not arrived yet. She has called several times, they told her they made a complaint report, they won’t let her speak to any representative, she needs her box to show up, or they should refund her money.

Fantastic experience: My experience is always very good, the girls are very affectionate and attentive, always willing to give you the best answers to your concerns, I love CUBAMAX

Negative experience: Honestly, the customer service is terrible; they barely help you when you go to do a procedure. In another agency, they are more approachable, but at the Homestead office, they leave you waiting at the door and don't speak to you until they finish typing a word on the computer. I've seen customers outside waiting, and inside there are only 3 customers, yet the employees don't even budge to open the door. The man they have to close the boxes is not even courteous to older ladies who arrive struggling with their packages, and that man steps back instead of helping. Honestly, I don't know what his job is; he helps the employees but not the customers. It's horrible.

Negative experience: I sent my package on August 7 and this is the date it still hasn’t arrived. They told me 45 business days, and nothing has happened. It’s a lack of respect because it's something we paid for, and when you call, the response is 'I’m very sorry' and that there is no fuel in Cuba. But when you go, they don’t tell you that; they say it will arrive in 45 days. I feel like we are being scammed and deceived. I won’t send anything else with them. When things arrive, they are expired, the chocolates are melted, and if you send a size, the person receives another. I hope it arrives before New Year’s because this is a complete lack of respect.

Fantastic experience: Well nice and everything special.

Fantastic experience: Super

Fantastic experience: Excellent

Negative experience: It is a lack of professional ethics. There is only one who treats people better, the only tanned one who knows how to disguise it a little and treats you much better. But when you arrive, there’s no 'good afternoon,' no 'take a seat,' no 'I’ll be with you shortly.' It’s not like those who enter through that door are dogs; it makes you not want to send anything due to the bad vibe there is. The gentleman who works there explains things to you, helps you even with the cash register, the weight, etc. But the other two blondes, one who is the youngest, laughs in your face as if you were a clown, and the other one, because the bulldog she has on her face is too much, is a 'dog' as a person. Hello, you are in America; have some ethics and good customer service. Don't work with customers but don’t be so poorly educated and frustrated with everything about work; one is not to blame for that. So analyze yourselves and have a little more education and respect because it truly is a lack of morality and education, and everything bad that could exist, you have it in that office. Sincerely, a customer.

Fantastic experience: Very good service!! Everything arrived on time

Fantastic experience: Good attention. Good service.

Negative experience: The treatment and the atmosphere in that office are disgusting, I don't plan to set foot there again except to keep claiming the package I sent that hasn't arrived.

Fantastic experience: I have no complaints. I have always received the best treatment. When we have traveled to Cuba, with them we always find the perfect car at the best price.

Negative experience: Nobody replied

Negative experience: I am trying to reach them by phone and no one is picking up. They don't have an answering machine to tell you the wait time. I will have to go in person to ask a question. OMG. In the 21st century and in the US. Incredible.

Fantastic experience: 100% Recommended

Fantastic experience: Visited the Homestead office to obtain a visa. I was in/out like a flash ! Took me 8 minutes. The lady who attended me was very polite and professional. Thanks again, Cubamax.

Positive experience: To pick up the phone at the this location is not an option.

Fantastic experience: Good service

Fantastic experience: Very good service and excellent customer service

Negative experience: Very, very bad. Imagine, I sent two queen pots in their boxes and they arrived broken, damaged, and dented. I even sent them a photo and they told me they were not at fault. I understand that if I send something with you, YOU ARE RESPONSIBLE FOR WHAT HAPPENS BECAUSE YOU ARE IN CHARGE OF DELIVERING THE ITEMS. You must take all necessary precautions; THAT'S YOUR BUSINESS.

Positive experience: acceptable

Negative experience: Very poor service, they treat you very badly, they have no patience to help the public, they lack professional ethics and the service quality is very bad. I recommend another agency of this type but in a different location.

Fantastic experience: Good service

Fantastic experience: Excellent

Fantastic experience: Good services

Negative experience: CubaMax is a scam agency that should not be allowed to steal from US citizens, the contents of the boxes were about $400 each box contents plus $99 dollars freight and $29 dollars customs Total $528.00 for each box CubaMax Travel in Homestead is an agency that steals, your merchandise and your Money. I sent two packages to my family in Habana each weighing 44 pounds, the package was sent in November 14, 2022, they charged me $99. 00 per package and $29.00 extra for Customs charges, I found out CubaMax only gave my family in Cuba the equivalent amount in Cuban pesos of $10. Dollars customs clearance charge, my family received only the money not the packages

Fantastic experience: My service was very good, it was my first time and the agent explained the process to send money to my family and a food package, the atmosphere is pleasant and they are professionals.

Negative experience: The biggest liars. They told several people that a sea shipment would be delivered to the door in a maximum of 28 days. There were 4 different people, and the fastest shipment that arrived took 3 months. The other 3 took 2 months and 3 weeks. That's why they don't have a phone in the office. They are shameless.

Negative experience: This is a lack of respect. I sent 3 boxes at the same time and they were sent in separate containers. I sent them 3 months ago and they have been in the Cubanacan warehouses in Havana for a month and my family still hasn't received them... It's a great lack of respect and no one takes responsibility, only meaningless justifications.

Fantastic experience: They help resolve all your doubts, and provide good customer service.

Negative experience: I sent a 44 lbs box on October 12 and today my family had to go pick it up at the post office because they wouldn’t deliver it to the house, and on top of that, they paid for the shipping. THEY NEVER TAKE MY MONEY! THIS HAS NO NAME!

Negative experience: Send a package on Nov 14 to cuba and still not been received horrible service send another package thru another company on Nov 22 and the package arrived in 21 days will not use them again

Negative experience: Shipments to Cuba are taking a very long time, they need to find a solution now!! And take actions to resolve the delay which they claim is all happening in Cuba, but Cuba Max must also take responsibility for it.

Fantastic experience: Exclusive service

Negative experience: Horrible service, you can get tired of calling and they NEVER answer. When you send a package, they say it takes 15 to 20 days and a month goes by and it still hasn't arrived.

Negative experience: Very poor service. Two hours to be attended. If you need to use the bathroom, you have to cross to Presidente because they say it's filled with merchandise. After a long wait, you face bad treatment, bad faces, and unhelpful answers. In short, if you're having a bad day, don't go because they make it worse.