Fairfield Inn & Suites by Marriott Harrisburg West

Fantastic experience: My wife and I have stayed here more than 5 times for work and it's been Great each time and Janel is just the sweetest!

Negative experience: Beware. I stay a lot of Marriott Hotels and this was the worst. Morning older man front desk attendant could not stop talking to middle aged man Kitchen attendant. Neither of them were doing a good job, people waiting at front desk and families waiting for food while the two of these men could not stop gabbing. Room was dirty, dirty shower curtain, dirty pillows, broken TV, blankets dirty. Very low quality and not up to Marriott's standards.

Negative experience: Night manager was racist. Service started off great until he told us he doesn’t like his employees because they are 1. not american 2. don’t speak english and 3. don’t do what he says. You do not speak of your staff that way. Hotel was also mediocre with hair left in the shower and spiders.

Positive experience: Nice hotel, very reasonably priced

Positive experience: Hotel seemed older and tired, but overall, it was fine.

Fantastic experience: First off the staff is absolutely amazing at this location. They are always there when you need something and you are greeted with a smile, which is rare these days. It’s nice having a hot tub on the property which also rare these days. Parking is sufficient and well lit. The rooms are clean and well kept, I know they are looking at even improving this even more, so that’s a huge plus for everyone. The breakfast is better than some I have been at and the breakfast staff is incredible. Whenever I stay in New Cumberland this is my absolute hotel of choice because of the way I am treated there. I’ve stayed in a couple others in that area and this is by far the best so far. Can’t wait to see how what the management team will improve next, they are very active in making sure the property is the best and insuring you have the best stay possible.

Fantastic experience: Just stayed here and everything was great. Janel & David at the front desk are fantastic!

Positive experience: Very good mid-level hotel. Staff was very helpful and friendly. Very clean.

Negative experience: Whats the point of the wifi? I get between 50 and 75% packet loss on every device, whether hard lined or on wifi.

Positive experience: Not what I was expecting. I stay at the Marriott hotels quite often. I usually receive what I expect from the Marriott hotels, a great deal, comfortable and clean rooms, good service, simple breakfast, etc. This time, the check-in process was smooth, the rooms were ready and comfortable, and there was ample parking. The first thing we did after a long day out, was turn the TV on. It was broken. The staff asked me to go down to the reception desk and get a new remote. I did. Didn’t work. Then, I went to take a shower. There was no shampoo and the shower was dirty. I have never seen a shower so dirty at a Marriott hotel, or any other hotel for that matter. Next, we went to sleep and the fire alarm went off at 5:50 am, which can happen in any place. However, according to the hotel staff, something in the boiler room made it go off AGAIN. Sounds like it’s not the first time this has happened. Families with little sleepy kids standing outside of the hotel at 6 AM. The laundry room was out of service. Last but not least, we went to the pool. It was small and had a hot tub, but it was okay. However, the towels are not up to Marriott standards. Not even the towels I used for cleaning at my house look like these. Terrible look, ripped, small, and dilapidated. Overall, not a great experience and a bit disappointing.

Fantastic experience: We were in Harrisburg due to a family member in the ICU at UPMC and reserved a room very last minute. Janel and Arletta took incredible care of us despite a lot of requests and demands from us and others. The housekeeping staff and morning breakfast attendants were equally as kind and helpful. We are deeply appreciative of the kindness and above and beyond service in our time of need.

Positive experience: Stayed the weekend with my kiddies for a Hershey Park outing. We arrived Friday around 5PM and it took no time to get checked in. There were maybe 2 people in front of us. The lobby area was very comfy, clean, and had nice aesthetics. After checking in we headed to the room which seemed ok in the beginning but then my daughter noticed ants coming from the window seal in room 227. At first I was a bit hesitant about asking to switch room but I didn’t want ants all in our food so back to check in we go. Jeanelle, God bless her, was so pleasant and checked us into another room which was much better, smelled better as well. We were content. Saturday, would you believe there was a water mane break in the area that caused a water outage for a few hours effecting 42,000 people. Hotel staff was pleasant, keeping everyone abreasted about the water situation. After the water returned, my family and I were to start our day. HERSHEY PARK HERE WE COME!!! Sunday, breakfast was ok, hotel contentinal breakfast at its best. So we were content. We decided to stay in and go no where, just a hotel day, being that we were returning home Monday. My kiddies enjoyed themselves in the pool and gym. We sat outside and played cards, walked around the perimeter of the hotel looking at the trees and landscaping. For 3 nights I paid $691.

Negative experience: Lady at the front desk has major attitude and talks in slow motion

Positive experience: Room was very clean. Pillows were uncomfortable, but it was ok.

Fantastic experience: Can't thank the folks at this hotel enough for a wonderful stay. I called to make a reservation and spoke to a very helpful lady named Janelle. Then when I arrived to check in, it was also Janelle! So nice these days to speak to a real person at the location. We had a small issue with noise above us around midnight but Allen quickly rectified the problem and there were no more issues. The hot tub and pool were a pleasant surprise, not big but clean and quiet. Checking out the next day we had the pleasure of meeting Arletta, the manager, after a great breakfast with bountiful choices. Everyone at this hotel was kind and pleasant and I cannot thank them enough for a clean and great stay!

Negative experience: Old and dated rooms. So don’t be swayed by the updated lobby. This is not a newer fairfield inn. Gym is nonexistent. Also refused to give us extra towels. And front desk kept us on hold for 20 minutes. If you have another option stay somewhere else.

Negative experience: Place comes with huge spiders. You need to pay to park in the sticks. Worse than the lowest Super 8 Actually I believe Super 8 would be a step up for a third of the price. Only here one night to exhausted to fight. Place is so dated I believe the TVs still have tube's. Very sad for the price. Guessing Biden supporters own it.

Positive experience: The breakfast attendant ms.willamenia is the best. Friendly,and outstanding performance..

Fantastic experience: A great motel experience, very clean 'great breakfast'

Positive experience: Didn't catch these guys on a night they had their 'A' game. Hair in the showers. Hair in the eggs. Card key fob maker not working. To their credit, the staff was courteous and friendly.

Negative experience: There was no house keeping. Asked for fresh towels, was informed it is only on request. BJ the front desk Guy told me i will have to bring the towels down. No house keeping as they are done for the day. We left the hotel room at 10:30AM and returned at 1pm to find that the house keepers never came to the room. Trash was not done. The closet's door was broken. No Creamers for coffee.

Fantastic experience: Really enjoyed my stay here. Hotel was convenient and Cammy at the front desk is a real gem. She was friendly and had great recommendations.

Positive experience: Nice place other than the door issue which didn't really bother me but I'm sure it will for a lot of people

Positive experience: Highway noise was a bit much

Negative experience: Worst hotel I ever stayed in. Rooms and hallways smelled terrible, mold on walls and loud air conditioning. Situated next to a freeway and very loud. Breakfast was minimal and low quality (hair in oatmeal).

Fantastic experience: Nice place to stay and clean

Positive experience: Service is average and the rooms could be a tad bit more spacious, but overall good. Coffee is delicious with the oat milk creamer they provide. Breakfast toppings are A+ They also have toiletries available if you forget. Aspirin and snacks available for a fee.

Fantastic experience: We were in town with a group. Rooms were clean and QUIET! Front desk was friendly and helpful.

Negative experience: Still trying to figure out a $5.95 daily parking fee, spent night before at Fairfield Hershey, much nicer and No parking fee...

Negative experience: Very disappointed- when I booked there was no mention of a $5.95 charge for parking - I looked again this morning and it wasn’t there. When I called the hotel about it the $5.95 fee is now on their website!!! It’s not the $$ - it’s just the principle! Guess I need to take screen shots of everything now!

Fantastic experience: I like this hotel. Just wish they didn't have satellite for their TV options because local stations were not an option and yes I was hoping to see the local news. Weird, I know. Good breakfast in the morning.

Positive experience: Probably the most dated Marriott I've ever been in. However the service was as good as any Marriott.

Positive experience: Older hotel. Tub not walk in shower. Clean. Good pillows and comfy bed.

Fantastic experience: Wonderful hotel and service is A+. Smelled like mildew a little and got a new room right away.

Fantastic experience: Room smelled a little weird upon entry, but was very comfortable and clean. Continental breakfast was included and very good. The pool was open late, and we got to enjoy the whirlpool. The person working the desk was very helpful and answered all of my questions. I would absolutely return for another stay if in the area again.

Negative experience: Great location and service was decent (though coffee ran out in the morning both days which was rough.) Sadly the state of the rooms was not great. The hotel smelled very strongly of chlorine right at check in, and the experience didn't get better from there. Rooms were outdated and smelled like mildew. I do not recommend this hotel.

Fantastic experience: Clean and great for the price, breakfast adequate

Fantastic experience: Great evening staff. Comfortable beds. Unfortunately I heard the freeway next to the hotel.

Fantastic experience: Stayed there for multiple days had a very enjoyable stay pool was great hot tub was great room was taken care of anytime that I come back to the area I will most likely be staying at this hotel Even though there was a lot of people the rooms were very quiet I wasn't disturbed by other guests TV package was okay Wi-Fi worked extremely well

Fantastic experience: This is our home away from home a few times a year for a few weeks. This time they went way beyond their duty to look for something that I accidentally threw in the garbage. One of the staff went shoulder deep in the garbage bags to find my items. I'm so grateful!

Fantastic experience: Room was great! Kids enjoyed the pool and hot tub. Breakfast hit the spot. Back on the road again.

Positive experience: Whole hotel smelled odd. Fire alarm went off several times on my first day. Location is ok, it's tucked away behind some less desirable motels.

Positive experience: The staff were incredibly nice, and helpful too, so 5 starts there. Unfortunately, the rooms weren't that great, the desk area in the room felt gloomy and compact compared to other hotels. I stayed at the HI across the street the next week, much nicer rooms

Positive experience: Great place front desk agents were great very warm to the welcoming

Positive experience: Nice clean place plus they have a pool and hot tub. And free breakfast.

Fantastic experience: We stayed here on a weekday. Friendly and helpful staff. Clean room and great breakfast

Positive experience: Not the newest hotel. Looks like it was stuck in the 80's but it was clean and the staff was very nice.

Fantastic experience: Friendly staff, clean rooms and above and beyond service! Enjoy the jacuzzi and a dip in the pool. Best little gem in the Harrisburg area!

Positive experience: The cleanest pool towels I have ever seen. Not the newest interiors (bathtub no walk-in) but they keep it clean and the have the nicest staff. The LOCATION is what I like, not too far off I-81 and at the edge of a mall with a good selection of restaurants that you could walk to. I hate being stuck with a choice of fastfood burger or donuts after a long drive. Very comfortable, and QUIET.

Negative experience: Only gave 2 stars because the breakfast was good. Other than that, it was a 1. Stayed 2 nights at 127 a night. Overpaid by a hundred. The beds were like sleeping on stone. They stuck me in a room next to the boiler that made noise all the time every other minute or two. It was so loud you could hear it halfway down the hall. The pool was ice cool, small and dingy looking. It's way disappointing when it is the most expensive hotel in the general area. Will never stay here again. When I got there, the guy checking me in seemed like I was bothering him. He asked for a cc and handed me my key, and that was it. So I didn't ask for a new room and got no sleep for two nights even though a different guy told me he would have moved me when I was checking out. Overall, it's not worth the money.

Positive experience: Decent hotel. Refrigerator wasn't working and had mold in it. Other than that the room and beds were clean.

Positive experience: Out-dates decor. Hear everything outside of rooms. Beds was comfy enough though and everything seemed clean

Positive experience: Nice motel located close to dining and convenient stores. It was a good location from jobsite. It was a little noise at times because of nearby hwy. All in all great place to stay. Entry door at end of building didn't work sometimes. Breakfast had a decent selection but food but was not cooked well. When a big event occurred like the Corvette show the motel put out better stuff to eat and it was cooked better.

Negative experience: We checked in late at night and the man behind the desk was nice. But there was a large black bug crawling across the floor that looked like a cockroach. It was squashed then left there. He was honest and told me they haven't even had annacrual maintenance man all summer. They've had to borrow them from other locations.We get to our room to find dust on picture frames,mirrors and surfaces. The tub had a gross film and mold on some of the grout. The lamp on our table was broken. Yes it turned on but it wouldn't stand up (I posted photos of having to hold it).But we were so tired I just wanted to go to sleep. The next morning I was woken up at 8:30 am after having broken and little sleep by the housekeeping staff. She was cleaning rooms and instead of propping the door open she kept letting doors slam on the metal triangle that you use to secure the doors as an extra lock. I got up and as politely as I could, I asked her to please stop that. Some guests are still sleeping and I wasn't feeling well. I felt bad even doing that. Then I couldn't go back to sleep because she did it a few more times. My husband spoke to the front desk worker. He asked for 1 extra hour for a chance to sleep. The man at the desk was very annoyed and rude ,never once apologized at all. Never tried to accommodate us at all. He said they were sold out and we had to leave so no extended check out. When we left,their housekeeping staff was at the other end of the hall and wouldn't have gotten to our room for at least an hour. I have worked in hotels so each room takes about 45 minutes to strip,clean,and redress beds. She had several doors propped open! So we go downstairs. I asked to speak to a manager. Surprise surprise,no manager until 3pm. I informed him he was rude to my husband because I was on speaker phone,and that I knew good and well we could've slept an hour more. Yes I fully intend to contact corporate! This makes the 3rd hotel in this chain that has had an incompetent staff, dirty rooms and floors, and we've had to contact corporate. I definitely wouldn't reccomend this place to anyone.

Positive experience: Rooms are dirty. Webs and bugs including live bees in a room. Staffing is wonderful. It's a shame they have to put up with the dirty work environment. I'm very disappointed with this particular Marriott location.

Fantastic experience: First time staying at a Fairfield Inn. Pleasantly surprised. Very clean. Staff was very friendly.

Positive experience: This hotel is decent. It is a bit better than average!!

Positive experience: The people were very nice. Cleanest hotel pool I've seen in a while. They didn't always have towels stocked, though. Breakfast was average. There were a few broken or not working items in the room. Nothing important, just signs of unaware housekeeping? Things that should be noticed/ reported/ fixed. The room was clean. But, at check out I spoke with the manager and he was very understanding and grateful for the information. We really were happy with our stay. We would absolutely stay again.

Fantastic experience: Customer service was great. All the staff were friendly. David was the best and just an overall great person. We will always remember him. Breakfast was great and the pool and Jacuzzi was a plus!

Positive experience: Great place place to stay after 600 miles on the road. Staff was outstanding.

Positive experience: The beds had stains and the bathroom needed to be cleaned/ I dusted the room it was bad. Old TV breakfast didn't have Muffins wheat bread No fresh fruit I just didn't understand it. The head supervisor for housekeeping needs to check behind the girls.

Fantastic experience: Ann at the front desk was so kind and helpful! We really enjoyed our stay. Everything was great.

Positive experience: Great place. Clean and pretty tidy.

Positive experience: We were assigned room nearest the highway even though they weren't nearly fully booked. We could hear traffic continuously. Otherwise adequate.

Positive experience: My only reservation with this hotel is the location. We brought our dog and their fee was reasonable. However, I didn't feel safe waking around the area with her.

Fantastic experience: Solid hotel - clean, updated, breakfast, pleasant service. I’m always in route up and down the east coast and would choose to stay again. Good location for dining as well.

Fantastic experience: We are absolutely enjoying our stay..fresh clean place, comfortable beds, free wifi, continental breakfast, super clean roomy rooms. Access to PA Turnpike and many attractions, shops and park. We are excited to adventure explore on our 4 day getaway and relax while we are here. Staff is friendly and very knowledgeable. Thank you already planning our next stay next month.

Positive experience: Clean but pillows were flat, bed a bit stiff and shower was okay. The bed and cleanliness are two of the most important things to me and they just didn't do great on the bed. My wife and I struggled all week getting good sleep. That opinion is based what is comfortable to you.

Negative experience: Road noise was absolutely unbelievable - could hear ever car and truck all night. Trash came to pick up at 3:45am and they slammed the dumpster down so hard, that it shook the building. Staff was nice but it’s an old property that needs some work and is just to close to the road.

Fantastic experience: Hotel was clean and the staff was very friendly.

Fantastic experience: There is a review for this business under my name. I did not make this review. It is a fraudulent account. I have never been to this establishment !

Fantastic experience: This hotel was excellent! Annie greeted us at the front desk with so much Christmas cheer on Christmas night. She remembered our names and helped us when there was minor spillage. The manager in the morning was also a gem and even helped us out with some adult sized towels. The hotel itself was recently given a facelift and looked great. We would definitely recommend this place to anyone in the Harrisburg area

Positive experience: Needs work. Can hear highway from room. Place needs update. Food was nice selection

Fantastic experience: Good place to stay for a night. Bed are hard. Breakfast was good. Thank you.

Fantastic experience: Great customer service and super friendly staff

Positive experience: New hotel - built in the last year or so - greatly helps with cleanliness, perception, etc. However, the ac/heating unit blew cold, cold air even in heat mode, and every finish and amenity is just a little cheap - the acrylic tub, curtain panels, soap, towels etc. Comfortable bed though.

Positive experience: A very nice hotel to stay at while visiting the Hershey and Harrisburg areas. It’s a very simple Marriott hotel with a few amenities. Rooms were nice and clean. They had an indoor pool and hot tub. Only downfall to me was the size of the towels. They were tiny.

Negative experience: Hard to believe there is a more unwelcoming, unhelpful hotel. Any request was rudely dismissed. I’m still shocked how it was fully booked.

Positive experience: I think they use the cheapest towel possible. They are very rough indeed, but on the bright side the washcloths worked great for exfoliating. The rooms are dark and not very inviting with a mixture of browns and oranges. Our AC unit squeaked all night and never got very cold. Our mini fridge didn't work very well either and only kept beverage slightly cooler than room temperature. The staff was very nice and helpful.

Fantastic experience: Great parking lot! Perfect for picking up my friends.

Positive experience: The room was clean but the showe had a lot of mildew in it.

Negative experience: Booked 2 nights for this hotel while visiting Hersey, the hotel is about 18 minutes away. I was given room#101 first floor. We couldn't sleep through the night. The hotel was full of ants walking all over the sheets, the furniture and everything else. I went to the front desk and I was offered the room to be sprayed. I won't definitely have my kids sleeping in this room after someone spray, working in the medical field I know better about the fumes and all. I checked out and cancel my 2nd night. They knew about this problem because they told us they had someone sprayed before we came, and still went ahead and gave it to us. The only good thing about the hotel was the staff, they were respectful and courteous, but Will not recommend the hotel!

Negative experience: Our room was disgusting. We had a funeral and didn’t get in until later in the night. There was mold all over the shower, acrylic finger nails all over the room, crumbs in our bed and black hair all over the bathroom. Also our room was right next to the highway. You could hear trucks all night long. I had to download a white noise app to drown out the road noise. If it wasn’t already midnight I would have called down to complain. We were already emotionally drained from everything that day. Needles to say we will never stay at a Fairfield ever again.

Negative experience: I would not recommend this hotel to anyone. It’s not fully staffed, pool wasn’t open (was told 3 different reasons why it wasn’t open), fitness center was closed and the whole hotel was very dirty. My sheets were dirty and stained and when I asked for a clean set, was told they only had one extra set, and when I opened the new set, it had blood and holes all over! Room looked like it hasn’t been dusted in months and there was rampant mold in the shower. When I closed the curtains, they fell down. Was told by the receptionist that she was the ONLY person working the hotel and no maintenance on site. Offered me the only other room they had and it smelled like a litter box. The staff admitted they were transplants from other hotels helping out, though they were friendly, no one seemed to care because it “wasn’t their hotel”.

Positive experience: Decent hotel for the price.

Negative experience: Hotel was dated and dirty. Mold in the shower and the towels were old and threadbare. Certainly does not meet Marriott standards for cleanliness and quality. Would not recommend to others. PS: we are Bonvoy Gold Members and stay at Marriott locations multiple times/yearly

Negative experience: Is this much mold normal? Had no more rooms, so had to leave. Would not refund. Had to call corporate to take care of that. No wonder so cheap. Are people ok with this?? Also had a bad, potish smell. I see I am not alone. Beware!

Positive experience: We love Fairfields. I normally give 5 stars for them but this hotel is on the older side and has some signs of it. Rooms were clean but bathrooms could have been better. Also the lighting in the rooms could have been better. Friendly staff and otherwise good experience.

Negative experience: I couldn't sleep for 2 nights that I stayed there due to the tournaments. My ac was so loud evetytime it would start that my kids and I would wake up. I raised the concern with the staff and even though they were too nice about it they couldn't fix it. I stayed there to get some rest but I didn't get any...wouldn't recommend

Negative experience: Needs an upgrade. Good location but a bit worn out

Positive experience: Basic hotel stay, rooms are nice size. Cleanliness is below average. No hair dryers in room and non available at guest services.

Negative experience: One certain male staff member is not pleasant when meeting or greeting him. He seems unethical towards a certain ethnicity.

Fantastic experience: Almost a 4-star review. Our first night there, our air conditioner didn't work and hotel staff were unable to re accommodate us. However, the next night we changed rooms and they made it right... went above and beyond. Clean and safe facilities, nice rooms and plenty of space for my kids pack and plays. Unfortunately didn't take advantage of other amenities.

Positive experience: Nice hotel, rooms very clean

Negative experience: Not friendly. Not that it matters but we are Titanium elite customer and still not treated well. Moved to next Marriott property and the level of service was so much better!

Positive experience: Very friendly staff but I'm not sure why they are more expensive when they don't have the amenities. 1 tiny bar of soap in the bathroom, rooms are small and breakfast is a brown bag with a banana muffin, a candy bar, an orange & a tiny bottled water. WTH? My wife and I are seriously considering moving across the street to the Holiday Express. ps. They claim to have a breakfast bar. Hahahaha! The maid would've even give us an extra towel. Said there were no clean ones. WE'RE OUTTA HERE!

Negative experience: Usually anything by Marriott is a safe bet. I was taking my oldest son (age 9) for a special weekend. We went to the jumping park nearby. When I checked in to this Fairfield, they told me the pool was closed, but we could use the pool at a nearby different Marriott, which I intended to do. The next morning, when I asked the front desk to verify the prices for me, we were told that was incorrect and we couldn't use the pool nearby. Also, it wasn't a very clean room. See the picture of the shower tile. If they let their shower get this gross, what else do they let go? I won't be back, and I don't recommend this hotel.

Fantastic experience: Great place and great staff. Everyone was very accommodating and even though the continental breakfast was not available due to Covid, they offered a bagged to-go breakfast.

Fantastic experience: Raul and Lisa Marie were incredible. Went above and beyond in there care for guests. Thank you you two!

Fantastic experience: Newer building, very clean, great staff.