Aguila Express

Positive experience: Pack your patience, they might change your schedule here. They leave when the van is full, passengers come and go.

Fantastic experience: Great experience, the driver was very friendly and informative, and I felt very comfortable on my ride home after a long day at the airport. Thank you...

Negative experience: Very bad service, they took 4 hours to arrive for me.

Negative experience: My wife had a horrible experience on a first and last trip from eagle pass to Laredo.First driver driving 85 mph on single lane highway but the second driver was driving 97mph on I35 my wife was in back of van sitting alone with packages the driver had music full blast I could not hear her in video chat but was also tracking her in life 360 App that had over 113 alerts about the speed at night .Then getting into Laredo he makes a detour without informing my wife gets off the van goes into the business leaves my wife in the van with child lock on and it's smelled like gasoline inside that's when I tell my wife to climb to the front and get out the driver side door .The driver comes out 10 minutes later and gets mad at my wife for getting out ,I'm screen recordering and advice him to take my wife to her destination or id call police.All this was being screen recorded and I have screen shots of the speed and also the life 360 app information on that trip.People be careful traveling with this company especially because I saw six ladies and one male minor traveling with my wife the first part of her trip .They have no regard for people traveling with them I called to complain Friday and is now Monday and I have no call back from the owners so I decided they don't care .I do not recommend this business at all if you value your love ones but if you want to send a package quickly and maybe it will get to the destination or plastered on the highway because of the speed you decide.This was the first and last time traveling with them.

Negative experience: Let's start with the good, clean units, climate-controlled, the one I traveled in was nice, it wasn't a van, its driver was very friendly and attentive. Now for the bad, expensive, $50 USD is not worth it, the only Greyhound to San Antonio leaves at 10 from Stripes on Veterans Blvd and costs between $24, up to $34 if you buy it online in advance, and you can even use Greyhound's online coupons. So you must plan well in advance to avoid needing their services, and if you come from Mexico, the line at the bridge doesn't help, which is why you end up using them. In the end, due to the logistics of dropping off people as it is a door-to-door service, you arrive just like a Greyhound to San Antonio, at 3 PM. Recommendation, don't use them unless you really miss the Stripes bus.

Fantastic experience: Good price and good driving. Would use them again.

Negative experience: The worst decision to come here, at least with the rude and bitter driver who, if you ask to stop for the bathroom, doesn’t want to stop or makes gestures and drives badly.

Negative experience: Is what they do legal? Overcrowded. No air conditioning at 40 degrees. Unfriendly. It stinks. Departure was way too late. Wrong vehicle for all the luggage, it was stuffed between people. No goodwill. And that for 50 dollars. And then on a plane for 10 hours. No money back, or an address to complain. Shabby company. In 6 hours I have my flight for a trip of 3.5 hours. I don't believe I'll make it or survive this trip.

Negative experience: Terrible service, I would give them -5 stars without thinking. You ask them to take you to a location and they just get you closer; the A/C doesn't work well, it feels like an oven inside the van.

Negative experience: These drivers really need to be arrested they drive wreck less and dangerous !!!!!!!

Negative experience: I dropped off my grandpa on 4/25 for the 10:30 bus back to Eagle Pass from San Antonio. He did not arrive to Eagle Pass until 6pm. He was sat at the back of the bus without AC. An 84 year old man having to sit on a bus for 8 HOURS, a bus without AC. I even got him there earlier because the man on the phone INSISTED that I get him there at exactly 10:30. If I would've known this bus was going to pick up other people from their homes before driving off to Eagle Pass, I would've just driven him to Eagle Pass myself and saved my grandpa $50. DO NOT USE THIS COMPANY.

Negative experience: One of the drivers from this business wreaked my car. Now they don't want fixs my car. I have pictures of the driver and van who hit me. I have been back and worth with them since October 18. All I want is car fixs.

Fantastic experience: Very good

Negative experience: Bad service pick up been waiting for 3 hrs the lady in the office has no clue on the driver’s bad attitude need to change their ways for better service

Fantastic experience: This is a good option to go to San Antonio and back from there.

Negative experience: Terrible service, the driver was very rude. They don’t do home delivery; my daughter-in-law was dropped off in an empty lot, not at the hotel where she was going. She was alone with a baby and 3 suitcases, and she left behind a bouquet of flowers. The driver was already in a hurry to leave. Very bad service, and you better look for other options. For me, they deserve zero stars.

Negative experience: When I got to the station they had no clue where the van even was, let alone when it got there. After waiting two hours for the van to arrive I endured another five hours before arriving at my destination (the airport) and missed my flight by an hour and a half. Never using this service again. Use Greyhound or Turimex, at least they know where their fleet is some of the time. Seriously, invest in some radios or GPS or something

Negative experience: Terrible driver, 4 hours to leave San Antonio, TX, stopped to have lunch and to fill up on water and gas, that should be ready before picking people up, not professional at all, and a terrible driver. I don't know how they hire people like this.

Negative experience: No rides on that day

Fantastic experience: Good service.

Negative experience: Terrible service from the lady who attends in front, she treats you as if she were going to pay your fare. If she doesn't like her job there.

Fantastic experience: Excellent service, comfort, and at an affordable price

Negative experience: Well, on November 13th, I had a bad experience. I wasted time and money, had to cancel my bus trip, and they charged me more than my previous ticket because we didn't arrive on time.

Fantastic experience: Good service

Negative experience: If you have other options take them. Drivers are rude and unprofessional. Will slam doors/ cuss/ and give you bad attitude the whole time. Greyhound is the same price, wish I’d taken that. Staff in house are ok, but drivers talk down to the people riding as if they were doing them a favor. Would not recvomend

Fantastic experience: Fiajo, very good, on time, good drivers, respectful, kind, God bless you.

Negative experience: Very bad service. The driver is not nice at all, he didn’t let me sit next to my wife, the A/C doesn’t work, he was cursing on the way, they charge more for 'big' luggage, we are all cramped, the sign inside the van is poorly translated, and I feel that this company takes advantage of customers because we need them. I hope someday there is another company that treats us well.

Negative experience: Terrible trip and the seats were very uncomfortable. The driver, named Silva, drives at crazy speeds, like 80 on the 57. I didn't like it at all; I will not travel with this company again.

Fantastic experience: Nice ride no problems

Negative experience: AC doesn’t work in the van, the operator is having his own party in the front of the vehicle with the music at high volume, his driving is unsafe and sometimes exceeds the speed limits indicated on the road. The price is 50 dollars from EP to San Antonio with one piece of luggage. If you can use another method of transportation, I think it would be better. Regards || I will add that upon arriving in SA, this driver did not care about the passengers' time, after dropping off a passenger at South Park mall, he left the van running and went to buy something at a Michoacana store, it’s not fair that they waste our time like this!

Negative experience: If I could give 0 stars, I would. My mom and daughter traveled with Eagle Express, and besides arriving late to the airport, the driver was in a bad mood and the van had no air conditioning. The heat was unbearable, just like the driver. If you are going to charge what you do, use the money to maintain your vehicles. If it weren't for the people who need your services, you wouldn't have a business. At least treat your customers well. We will never travel with this group again, terrible service.

Negative experience: The vans are to old and they smell bad

Positive experience: Dirty van and a/c was hot ride was ok.

Fantastic experience: I made a call from Tennessee, and they treated me very well...my family arrived at their destination and everything went well, very kind...

Fantastic experience: My ride to San Antonio went well. Crowded but smelled clean and we stopped for breaks along the way

Fantastic experience: Good service and good price....

Negative experience: The old man in the cowboy suit is always in a bad mood arguing with someone on the phone. The van is suddenly about to crash because it’s going too fast. He talks to me and tells me he will arrive in 20 to 25 minutes, then he texts me again to say 'I’m here, I told you I was coming.' When I go to get into the van, he says 'I called you so you’d be here, I’m not going to call you on the phone twice.' That should be done when you are 5 or 10 minutes away, not when you still have 25 minutes to arrive. So what’s the purpose of asking for my address if he wants me to be outside waiting for him anyway? To wait for him, I approach inside the 410, and there they charge me less money, but what I don’t want is to wait for him, and this distinguished driver wants you to be ready to get in. He doesn’t want to call you on the phone again like he should. In that case, just call me once when you already arrive because I’m ready to go out. They also call you to ask how to get to your apartment exactly. Not everyone is waiting for us at Heb or at a gas station. There is no communication between the person answering the phone and the one driving the van.

Positive experience: The service of the staff needs improvement, as they take time to assist you or do not answer your questions. The driver I had was friendly. You have to wait until the van is full for the trip. The price varies depending on the place where they will drop you off, and similarly on the return, they pick you up at your home, hotel, or the location you specify (it takes several hours as they drop each person off at their 'door'). On the way there, the driver confused the maps and took longer, as it was not the correct place he was going to.

Fantastic experience: Quick friendly service

Positive experience: The place and the people on the phone attending to customers are very attentive and friendly, very helpful. The drivers are another story. One driver (long-haired man) drove from the morning until we arrived in E P with the phone in his right hand, spent 5 hours on the phone texting. Others were angry with their wives, also on the phone and with the Bronco at full volume - all the volume was very annoying. A very attentive young man, helpful, who lives in EP is very polite. This is our experience. It is not the owners' fault. Just bringing it to their attention. Due to accidents.

Negative experience: This time it took a long while, the driver was very slow, they told me that they take 1.5 to 2 hours to pick up the passengers and they arrived for me almost 2:45 minutes later

Fantastic experience: Very good, very kind

Positive experience: The service is fine for what you pay, but the drivers are unfriendly and rude; that's the only downside.

Fantastic experience: Very good service.

Positive experience: Very informative Great customer service

Fantastic experience: Very well attended

Negative experience: Ticket price does not include luggage.

Negative experience: The driver with long curly hair is very grumpy and has the A/C on the coldest setting and brings donuts in the seats...

Fantastic experience: Here, more than spices, the woman who sold me this ticket is very kind and very beautiful.

Positive experience: Fast, they drop you off at your home but the seats are very hard.

Negative experience: I mean, they get the job done, but there’s one driver that I didn’t like at all, is a middle age man with long hair and wears Texan clothes. He was super mean to all the passengers and yelled at a woman because she wanted to charge her phone. He was driving like a lunatic. Also, he was making phone calls and using the phone while driving, as well as playing loud music. Y’all need to do something about him.

Positive experience: Prices are fine. The only downside was with a driver (with long hair) who was very rude when picking up my passenger and others, being very arrogant on several occasions. They should take action with that driver as he puts customers at risk with his arrogance, his driving violations, and he is in a bad mood rushing because he's late, sometimes talking on the phone. Terrible service from that driver. Note! Not all drivers treat people the same.

Negative experience: Does not respond and does not have good treatment

Positive experience: Very good service

Fantastic experience: Excellent service and attention

Fantastic experience: Spectacular, honestly, to forget all the bad stuff.

Negative experience: This is my first time traveling with them and it will be the last because we left Eagle Pass at 1:00 PM and I was heading to my destination, San Antonio, which is only a 2-hour trip but it took us 4 hours to arrive. During those 2 hours, the driver stopped 2 times at a store. I understand that it is a service that drops you off right at your door, but for people with flight connections, it is not convenient. I missed my flight because the driver first dropped everyone at their homes and finally at the airport. I told the driver if he could drop us off first because I was going to miss my flight, and he said no, that he had other stops. I didn't want to be selfish and think only about my kids and myself, but the other people's houses that were with me were not going anywhere, and my flight was. If I remembered the driver's name, I would gladly publish it so he could be more aware because I missed my flight, and no one will recover it for me. My kids and I went through bitter experiences because of this, but I traveled on van number 33 at 1 PM. I do not recommend it.

Fantastic experience: Good

Negative experience: The service is terrible. I paid to carry an item for a horse and it was thrown in. There is a long-haired man with poor manners; honestly, that's not how to treat people. There were elderly individuals with us and he treated them poorly. The driver really doesn't know how to drive; he stops like a madman everywhere, and we almost had an accident because of his haste and bad behavior. I don't recommend these services because of the driver; I mean, that's what we pay them for, but it seems they don't know how to do their job. Terrible service.

Negative experience: People working on this place very rude and not manners at all,’they need a training day to deal with the customers

Fantastic experience: Very good service,,,the staff is very attentive.

Fantastic experience: Always on time!❤ very attentive and respectful staff .

Negative experience: You have to wait for them to gather, then you go through the towns, the air conditioning in the units doesn't work, we spent 4 hours to San Antonio. Everything is wrong. Seriously, they should close this service.

Positive experience: Place you on hold the second they answer. Can't even ask a simple question.

Positive experience: Great way to travel to Mexico, no need to drive

Fantastic experience: Not very good

Positive experience: They can improve the waiting experience by paying more attention to their image and cleanliness.

Negative experience: This is the second time I've had the same driver, a guy with long hair who just flirts with the women he picks up to take them forward, turns up the music to full volume and sings at the top of his lungs, as if he sang so well.

Negative experience: I do not recommend them, they are extremely slow.. I left from San Antonio, my departure was at 10 am and they picked me up at 12 pm. While they were picking up more people, I had one suitcase for two people and they charged me extra, while a lady with two suitcases was only charged for her ticket. Terrible service.

Positive experience: Got as close as I could

Positive experience: Reliable cheap but late occasionally

Positive experience: Good service, reasonable rates Good drivers

Fantastic experience: The best attention at a great price.

Fantastic experience: Good service

Positive experience: The price is good and the service is excellent, four stars because some seats are a bit uncomfortable, but everything else is very good.

Fantastic experience: Since it was my first time, I found it very good. The only thing that fails is that they don't clean it inside.

Fantastic experience: Very responsible with the packaging

Fantastic experience: Smooth ride.

Fantastic experience: They didn't even get back to me as to IF they were going to San Antonio Airport from Eagle Pass Texas on the 31 of December do why would I rate them? As far as I am concerned they fail in customer service! Being forced to even give them a 1 star.. BS! Once I finally got my reply after recalling them the service was overall satisfying. I truly want to "Thank Grover" in picking me up and getting me to the bus. Thank you Grover!

Fantastic experience: Excellent service, very professional

Fantastic experience: Awesome service and a great price!!!

Positive experience: Excellent transport although with this crisis the fare is expensive

Fantastic experience: An excellent service

Fantastic experience: The best thing about this place was excellent service.

Positive experience: No refunds!

Fantastic experience: Excellent service

Fantastic experience: Very good service

Positive experience: Ok for emergency trip

Negative experience: Schedules for the 8 am van and they come to pick you up around 10.

Fantastic experience: Excel

Fantastic experience: Good service

Fantastic experience: Wow, I was impressed. The van transport is first class. The staff is very friendly, and they arrive on time and safely. Luxurious.

Negative experience: Not a customer but I saw them down the road towards SA. He was going probably 80mph or mor.. Iscsry if it would be an accident.

Negative experience: Terrible service, the air conditioning in the van was not working and we were at 39 degrees Celsius, the man driving had the music blaring and was also singing at the top of his lungs (very unprofessional), and he was also driving very fast.

Positive experience: Good service but they tried to charge me or carry-on bag which they did not mention of the first it was like a hidden fee

Fantastic experience: Very good

Fantastic experience: Good service

Fantastic experience: Great service

Negative experience: They never answer the phone!!!

Fantastic experience: good service and good attention