AAA San Diego Insurance and Member Services

Fantastic experience: Second visit to this location for an international drivers permit. Not a AAA member, didn't have or fill out an application and forgot I needed two passport photos. Sonja and Nigel were wonderful and took care of everything. I was in/out in under 30 minutes, thank you!

Fantastic experience: Came here to get my registration tags and the process went extremely smooth. First we arrived right when they opened and were greeted by such a nice gentleman unfortunately i did not get his name! Everyone was welcoming and had smiles across their faces. We were helped by Gwen and she had us in and out in about 10 minutes. Way better than going to the DMV. Will definitely be coming here for future DMV assistance.

Negative experience: Called on 10/28 to take a car off insurance policy. Went through voice prompts and got a live person in insurance department. Told her why I called and she transferred me right back into the same voice system. Hung up, called back. The next guy I got pretended he couldn’t hear me. The insurance reps in the office do not want to speak with you if you’re not calling to buy insurance. They couldn’t care less about helping with a customer service issue. If you’re not buying something, they don’t want to speak to you.

Negative experience: If I could I would give this place a minus rating. Spent 45+ minutes in the DMV express line to pay for my new tags. I eventually complained to the manager who said his staff was all at lunch ("They have errands to run.") Thrn after 10 more minutes, I complained to him again. During this waiting time, the line increased to eight people just in the Express line. Magically two employees appeared out of nowhere to help. My experience here was worse than at the DMV.

Fantastic experience: My driving instructor Mrs. Jones was amazing and patient!!

Fantastic experience: Very handy for getting my registration renewed...no.long lines, I was in and out of there in a flash!!!

Fantastic experience: What a great costumer services i highly recommend this place a special thanks for Gina she's a very good person and professional

Fantastic experience: Maria and Jon are awesome staff, for I have seen the way they handled my needs getting a temporary handicapped parking placard and it was efficient and so helpful. It is also a good timing to see Maria who was patient with an impatient customer, she kept her cool and kept going to serve her. KUDOS guys!

Fantastic experience: I received excellent customer service from Devonda today! Thank you!

Negative experience: Tried to get a homeowners policy. They said my home was 970 feet from some open space and sine it wasn't 1000 feet they wouldn't write it. I tried to cancel my renters insurance, and when the agent realized I wasn't going to purchase anything he transferred me to a virtual assistant who kept trying to sell me insurance.

Fantastic experience: AAA has very high customer service standards.

Fantastic experience: Very quick and organized. Very nice and helpful people. I think the services AAA has offered have always been worth the money, even back when I couldn't afford it. Although very clean, the office is very dated and dingy. Feel sad for the folks working there.

Negative experience: Don't believe when they tell you ' 30 min wait '. There is little appreciation for people's time.

Fantastic experience: Came here in the afternoon on a Wednesday to get my International Driving Permit. I'm not a AAA member and it was close to closing (16:40), but they still got me in. I did have to wait a little, but I had everything completed and ready when I came, which helped the process. I was able to walk out with my International Driving Permit in hand. The staff was very welcoming and friendly. My experience here did get me interested in what it would be being a AAA member. I would definitely come back to renew my International Driving Permit.

Fantastic experience: Bryan was very professional and personable, I felt like a client at AAA rather than just a number. Was quoted a 40 minute wait due to how busy they were and the quote was spot on. Thanks AAA team!

Fantastic experience: Great driving school. Very professional. Easy set up online and got a call to confirm and explain the service. The scheduling portal was excellent and easy to navigate. Many choices of instructors for easy scheduling. Prompt, professional and courteous. Good feedback after each lesson. Highly recommend.

Fantastic experience: Great price, easy making appointments. My daughter learned a lot from Jessica Jones and she was comfortable with her. I liked the in person and email reports of how she was doing. I also liked that is was 6 1 hour lessons rather than 3 2 hour lessons like a lot of companies. 2 hours of driving in one session is a lot for a new driver. My daughter passed her driving test first try!

Fantastic experience: Great customer service, less then a 10min wait and my registration is renewed.

Negative experience: This place is a absolute joke by far the worst AAA I've ever dealt with I've called numerous times because I was told I had to speak to a manager for my insurance left messages and have not received a call back even after me making multiple attempts horrible customer service I'll never use this location and I don't recommend anyone else to now that I'm posting this review this may be the only way I can get a response watch

Fantastic experience: AAA has several different services. Towing is always a good service to have just in case. They also have insurance, travel agents and most DMV services. It would be nice if they offer drivers license renewal. Employees have always been helpful and are friendly.

Negative experience: Do NOT have passport picture taken here and do NOT rely on the passport paperwork they provide!! We had our family photos done and completed the beautiful color printed passport application this AAA office provide so that we were 100% prepared for our passport appointment at the USPS office. Or so we thought!! NOPE ...the applications given to us by AAA were printed double-sided and therefore NOT acceptable, so we lost our appointment time because we had to complete ALL NEW APPLICATIONS. Thankfully the passport staff fit us in about 40 minutes later and did not make us come back (super nice staff). THEN we find out our pictures are too dark, so we had to pay to have new pictures taken (once again the passport staff fit us in for photo appointment) ...boy was it obvious how dark our original pictures were when compared to the new photos! After we finished our appointment, I tried to call AAA to let them know about dark photos and incorrect forms/applications, but after sitting on hold and then disconnected three times, I gave up in absolute frustration!

Negative experience: Awful office. Sent them application for IDP. Check was cashed 2 weeks ago, still no IDP. Tried to call them - they don't bother answering the phone.

Fantastic experience: I visited this place today for notary services. Employees were in good spirits exchanging roses and strawberries. They were super friendly and even accommodative of my 6yr old daughter. This is definitely much different from my other AAA experience before.

Fantastic experience: Just had my vehicle towed to get repaired. The towing truck driver was awesome.

Fantastic experience: Great location. Great service. Ask for Liz Wallace to get speedy service.

Fantastic experience: Fantastic Customer Service! I went in to have modifications made to an insurance policy and was delighted with the competency, helpfulness and friendliness of Torin. A great agent makes all the difference! Thank you!

Fantastic experience: WOW I want to congratulate Anna Kouprina Travel Advisor for her job, with passion and fantastic way to handle all my questions. Also Michele Cowan, thank you for your help with and smile. Some times we need to call because we didn't get a good service but in the other hand we forgot to send a nice words for a very nice people that do their job with a lot of passion. Thank you. Isaac Y.

Negative experience: I am still waiting for a return call after a week and FIVE VOICE MESSAGES LEFT.

Negative experience: Unrealistic wait times, they lie about how long it will be, having only 1 person working automotive who is spending an hour with a customer is ostentatious. Not to mention they tell you to come back and skip the line to get a stamp and you do that and they tell you to wait again. This place needs a complete process and customer care overhaul. No urgency, no concern for customers. Multiple people standing around doing nothing who aren't properly trained to help customers. Absolute disaster, dmv would do better if that tells you anything about how this branch is run.

Negative experience: The AAA club provides notary service. However to use this service you need to come personally to the club and make an appointment. Then come back again on your appointed time. AAA does not provide phone numbers to the clubs so appointment over the phone is not available. If you check their automated answering machine, it says that it is available on a first come first serve basis during opening hours. This is totally incorrect. Hello, this is the 21st century, we have internet and phone. Is AAA still living in the stone age?

Fantastic experience: I purchased a new (used) car and needed to transfer title. Employees are very helpful. Definitely going back in the future.

Fantastic experience: Stopped by to pick up my registration card and was fast and easy and they was friendly also was a full house but everyone was in and out fast and definitely will stop by again if I need anything or maybe switch my insurance over to AAA

Fantastic experience: Dmv services alone are worth the membership fee.

Fantastic experience: Due to AAA's online app issues. They were ably to take and update information that I needed .

Positive experience: The lines weren't long at all and even during COVID they offered great service. I even got Free maps!

Fantastic experience: Received my car registration quickly and easily.

Fantastic experience: Very efficient and helpful.

Fantastic experience: I had to get a handicapped plaque. I had sent my application to DMV weeks ago but no response was received from them. So even though I had to join the Triple A club to get it I got my plaque without the hassle and fuss of going to the DMV. The people in this office were kind, efficient and they stayed late to help me. As I waited I watched them help others. All the employees were super helpful to everyone. They explained all the situation information to each person carefully and thoroughly. I would definitely recommend this office for anything DMV related except getting a driver's license as they aren't allowed to do that.

Fantastic experience: Awesome service. I needed passport photos, and that was handled quickly and professionally. I was in and out in 15 minutes, tops. This AAA branch always exceeds expectations.

Fantastic experience: Always friendly and much more convenient than going to the DMV.

Positive experience: Busy as always, but so much faster than the DMV.

Fantastic experience: I'm always relieved that I can visit this place rather than the DMV. Friendly, professional, and clean business.

Fantastic experience: Super fast in and out as usual, even with Covid precautions in place.

Fantastic experience: I went to AAA to renew the registration on both our vehicles. The auto club's services have been handy for this feature & I'm thankful they are there.

Fantastic experience: Absolutely amazing! The customer service is super friendly and helpful and AAA takes away the hassle of going to the dmv. Last time I was there for car registration I was in and out in five minutes. Highly recommend.

Fantastic experience: love that they provide free maps to their members. AAA has redone their National Parks Maps and they are super informative! make sure to swing by and pick one up for your next trip.

Positive experience: Prompt, efficient and friendly

Fantastic experience: Been a member for years. Went to book some flights, Jamar is awesome!

Positive experience: Very nice. quick in and out.

Fantastic experience: You can't wait in bulging but they text you when you can wait in the waiting room. When I went today they said it was going to be an hour late I got the text message to go in and I sat there for another 30 minutes. Even though it was an hour it didn't go over the waiting time at they gave me originally so that was really cool

Fantastic experience: AAA is great. Much nicer than the DMV

Negative experience: Been here twice, spoke to a manager and they still didn't help. The AAA manager over the phone(call center) has been more helpful than these people.

Fantastic experience: Very professional people work here. Very helpful. Why do anybody want to endure long lines and grouchy employees at CA DMV? So much easier to file and pay for car registration at AAA. No hassles. Friendly employees.

Fantastic experience: Great place to take care of registration.

Fantastic experience: Very well organized. Went for their Notary Services. My husband and I could only go in one at a time, but they were so efficient and we were in and out in no time.

Fantastic experience: Great service, awesome folks, out of their way helpful for what they do.

Fantastic experience: Always the best for DMV process and insurance.

Negative experience: This is the fourth time I’ve come to this AAA and have them reject paperwork that the DMV has excepted without question. I understand the need for making sure that the paperwork is good but when I can walk in the DMV faster then I can go to AAA. What good does it do to have AAA? Whoever does the preview of the paperwork is unrealistic. The DMV is painfully slow but at least I can get my stuff done.

Fantastic experience: Great place and very nice employees

Negative experience: Today February 9th 2021 a member entered the club claiming that he tested positive with covid-19 3 days ago, apparently he didn't have another option than to go in person because he couldn't do the transaction online. All the rest of the members and employees were exposed to the virus in such a small club. There's no check of temperature at the entrance or any kind of measurements to prevent this to happen. Manager of the club was aware of the situation and did nothing about it.

Fantastic experience: This place was awesome. Good social distancing protocols. Was in and out within 20 minutes! Great customer service as well. :)

Fantastic experience: Safe environment and very efficient service

Fantastic experience: friendly safe efficient

Fantastic experience: I had no appointment, overdue registration and title transfer all taken care of in less than one hour. Wait time was half hour with text notification. Debbie was very helpful, courteous, and overall I had a surprisingly painless experience. Don't forget all your documents

Fantastic experience: One stop shopping for all things DMV related other than Drivers Licenses. Lots of other services. Very smooth process for dealing with Covid. MUCH faster than going to DMV! BUT, I wouldn't go there for insurance!

Fantastic experience: Renewed my vehicle registration. In and out. Great service.

Fantastic experience: Very good service, excellently following covid-19 safety requirements, fast service.

Fantastic experience: Great experience!! Took care of putting a title in my name and registration. Took 5 minutes!

Fantastic experience: I went here recently to get my truck registration up to date and my title information as well. I was very impressed. They are very covid aware, and we quick and helpful getting me in and out in under 30 mins. Could not be happier with this service. If you are on the fence, go talk to them, the benefits are awesome!

Fantastic experience: Bryan who helped me with my registration was very good at what he does, very friendly, helpful and professional. Thank you for the great service Bryan.

Positive experience: Love my agent Pete and the rest of the staff.

Fantastic experience: Very efficient service for DMV auto registration.

Fantastic experience: Matt L. is my travel agent. He has helped me with my travel plans for some time and has done a stellar job.

Fantastic experience: Staff are friendly and helpful. I love the convenience of handling my DMV needs in the same office. Wait times have always been reasonable. AAA membership has been worth every penny.

Fantastic experience: Run in to pay my bill, quick and easy

Fantastic experience: Better than the DMV!

Fantastic experience: Very efficient service..very helpful with paper work. No waiting and staff very friendly and helpful.

Fantastic experience: In and out quickly, even without appointment. Easy parking. Staff quite friendly, which is much appreciated during these difficult times.

Fantastic experience: I’ve been back and forth there and dealt with Bryan. I have had great service each time. No wait time. This beats the DMV!!!

Positive experience: Had the ciappino. Had good flavor. Atmosphere was good. Cocktails were good. All around a nice experience and relaxing dinner.

Fantastic experience: Awesome DMV services at this location. Did a family title transfer for a vehicle in < 15 min.

Fantastic experience: Picked up my handicap place card, they were very helpful in getting me in and out.

Fantastic experience: They are the best.

Fantastic experience: I had an especially difficult time transferring my title over to Cali from out of state— including some $1400 in “Fees” at the dmv, but I digress— but this AAA office was SO EXTREMELY HELPFUL to me during this months-long process. I was able to take care of Most of my services here, rather than at the DMV, and the time saved is invaluable!! The staff here are friendly, professional, knowledgeable, and they will do their best to get your business taken care of right then and there! My clerk went ABOVE AND BEYOND to meet every single need- and answer every single question- of mine. I truly will avoid going anywhere but here in the future!!

Fantastic experience: Fast, friendly, efficiant I wish everything was this smoothly run. Will be back!

Fantastic experience: Took care of my car registration with ease. Waited outside while it was processed in less than 10 minutes. Beats DMV any day.

Fantastic experience: Pleasant efficient staff Highly recommend to visit to avoid the DMV

Fantastic experience: Fast service and safe.

Fantastic experience: My Dad put me on his membership when I first got my driver's license, about 60 years ago, and I have been a member ever since. Obviously, I believe it's worth it. AAA has taken good care of me whenever I have needed assistance with my vehicle and with travel planning.

Fantastic experience: Everytime I go to AAA I get great service. Unlike the DMV, the AAA representatives give great service with a smile. In less than 15 minutes I was on my way. Due to Covid-19, I waited outside while AAA took care of the paperwork.

Positive experience: Covid precautions made it take more time but still 'Professional' and 'job done'!

Fantastic experience: Always courteous and efficient. My go to AAA office.

Fantastic experience: Why wouldnt you be a AAA member? I went there to renew my registration instead of spending a day at the DMV. Other than a short wait...WOW! Sooo convenient. I mentioned offhand that I was planning to get disabled plates for my car (already have a placard), and the rep said, "we have them. Just bring in yours, and we trade them out." Luckily, another customer offered to use his tools to get them off, and they gave me new plates on the spot! No DMV line, no mailing my plates while waiting for new ones, and No charge! The roadside service is also legendary. Get AAA!!

Fantastic experience: They were kind and helpful. I didn't have to wait long either to pay for my insurance.

Fantastic experience: I went Friday morning and the wait time was short, the staff were very friendly. I came for DMV processes and the AAA staff were very efficient. When an issue came up that I'd need to address directly at the DMV, the staff looked up the DMV with the shortest wait times for me and helped me through what I needed to discuss. They were awesome!

Positive experience: A bit friendly.

Fantastic experience: AAA is such a great service for registration and DMV related needs. So quick and convenient and everyone is so helpful and friendly.

Fantastic experience: I'll never go to the DMV again.

Positive experience: They have a good set up for the covid dilemma. I went on a Monday midmorning and it wasn't too crowded but I can see it getting crowded later in the afternoon before closing. You have to wait outside so it might be hot. Other than that I have been there many times and always had good service.

Fantastic experience: Quick and efficient while still maintaining Covid health and safety standards.