AAA - Irmo

Negative experience: I had a flat tire on a Saturday across the street from the AAA Car Care Center in Irmo. I drove across the street at approximately 1:45 PM. The customer service person was curt, unhelpful and generally just rude. I was told he could not help me because he had a parking lot full of cars and then he told me the tire was ruined even if he could help me and he couldn’t get a new one. I called roadside and they came to the location loaded my vehicle onto a tow truck at the front door of the store within 30 minutes. I just found out the tire is not ruined and was able to be patched and taken care of in 30 minutes. When I called the Car Care Center to complain, I had to deal with the same person (Brian). He quite rude, argumentative and unprofessional. As a long time member of AAA I am truly surprised and disappointed at the lack of service and help. These centers are the face of AAA so a very unfortunate experience.

Fantastic experience: Excellent service at AAA!!!! From beginning to end…

Negative experience: Arrogance level is top notch here!

Fantastic experience: Phenomenal service, everyone was very welcoming

Fantastic experience: Great experience. Wonderful techs and speedy service. Definitely planning to come back.

Fantastic experience: The guys at this location were extremely friendly and helpful. They fixed my flat super quick and got me back on the road after a difficult evacuation from NC after Hurricane Helene.

Fantastic experience: Staff and Manager at this location was so, so helpful. Met our need to the upmost. Exceeded our expectations. Thank you so much. GREAT TEAM!!

Negative experience: Tried to get auto insurance quote. After filling out endless invasive online info, way more than any other site asks, they failed to provide a quote! Instead I get a series of texts made to sound like a real person with a name. I call, as requested, to try to get quote and of course its a bot, when given to agent discover the texts were all bot. Im then put on hold and end up disconnected!!! Such a waste of time. I'm sick of all this AI data mining misleading you to think your contacting a real person. Very untrustworthy!!

Fantastic experience: Robert was very knowledgeable and explained services in detail. Will return to this location for future service needs.

Fantastic experience: Great experience today. And I appreciate it good customer service settle my nerves down because I took good care of me

Fantastic experience: Amazing service!

Fantastic experience: Got everything done fast and easy

Fantastic experience: Great Customer Service!! Extremely helpful, kind and patient. They go the extra mile to help!! Thanks Mr. Robert (car care). Ms. Golden

Fantastic experience: The car service was exceptional. The staff is always courteous and respectful!

Fantastic experience: Excellent service from the team at AAA Irmo. We had a tire blowout on the interstate on the way home from vacation. We called AAA and a tow truck arrived quickly and transported our vehicle to the AAA shop. They were able to find a tire (large tire for a truck) and have it delivered and installed in less than 2 hours. Thank you AAA Irmo!

Fantastic experience: I recently called AAA and was greeted by Jay'la, who made my experience fantastic! She answered all my questions with clarity and helped me set up my membership effortlessly. Her friendly and professional demeanor made the whole process smooth and enjoyable. Highly recommend AAA, especially if you get to work with Jay'la!

Fantastic experience: Trustworthy comes to mind. They give you the facts. No up selling repairs you don't need. Work you can rely on. Robert is a Great representative of the company. Just good professional service!

Fantastic experience: Wow, every shop in town refused to work on my accords transmission. Thank god for Brian and Robert at AAA in Irmo. I was back on the road same day under $500. Thank you so much. I will be a member for life.

Fantastic experience: Robert is the man!

Positive experience: My family and myself used AAA for their Travel Service. We priced other cruise lines through other websites and found out that AAA came out to be the best deal. We booked our cruise with them with no problem at all they were very helpful and very knowledgeable with the cruise line and with any of the questions we had. We also noticed online from Expedia that the cruise came down in price we contacted AAA and they called up the cruise line and was able to adjust our price to the lower price with no problem. Also since we were AAA Plus members we were entitled to the photo at no extra charge for us to add on to our passports for the four of us which was a bit of a extra savings and a surprise in good way. They also printed out all the paperwork for us to bring to the passport agency. I also noticed that AAA offers gift cards to restaurants and other places in their office at a 3% off discount which could be helpful if anybody is looking for a gift or even themselves to save a little bit of cash. I would definitely recommend AAA travel if anyone is looking to go away and have fun or just to relax.

Positive experience: Had them do an inspection of a vehicle before I bought it. I was able to bring it in the same day I called which was very convenient. Great customer service, although they never mentioned the water in the trunk where the spare tire is. Made me question if more was missed on the inspection. But I think they did a good job. At least hopefully .

Fantastic experience: Got my trip planned and ready to go!!

Negative experience: They all need front desk phone training. Either they hate their job and take it out on customers or they need phone training. Will call AAA and report advisement. Would give a negative number but not an option.

Positive experience: Difficult to find business. No sign with name only faded numbers by bldg. Unable to get number to ask for directions.

Fantastic experience: Best of the best for an oil change, tire rotation, alignment, buy tires, & almost all repairs.

Fantastic experience: Fast service!

Negative experience: I called AAA. The phone message noted that there wasn't an agent available so the machine told me to leave a voicemail and someone would return my call. It's been over a week now and no one has returned my call. I wish they wouldn't leave that message if they don't check their voicemail messages. I guess if I want service I'm going to have to drive up there.

Fantastic experience: A the women were extremely helpful to my wife and I. Thank You all

Negative experience: When I called cack to update information the next day no one answered the phone. I tried multiple times as well as multiple locations. Bab form

Fantastic experience: While I didn't go here in person, I had a great experience on the phone with a travel agent. So refreshing to actually get help! She helped me line up a future trip to Tahiti and get the travel insurance I needed for that trip. So much easier than trying to wade through all of that myself. Also we are looking to another trip with her too. Excellent!!!!

Fantastic experience: 5 stars if I could give more I would! Our jeep broke down on I26 passing through on our way to Greenville. We had to get it towed to the shop and these guys were very honest saying they would try to look at it but they were busy, and it sounded like our jeep was having major engine issues. They got us in and ran diagnostics super quickly- and were able to get us back on the road in about an hour and a half! Everyone was so nice and helpful, great place to bring your vehicle!! :)

Negative experience: Took my daughters car in and had a new alternator installed. Several months later we found out the alternator was bad and needed to be replaced under warranty. I was told over the phone that because I was not a AAA customer I would have to pay for the tow but I would be reimbursed for the tow fee if indeed the alternator was the issue. Lo and behold it was. I was then told that it would take 7-10 business days for my refund check. The time passed and I went in to check on my refund I was told that corporate wouldn’t pay for my refund because I wasn’t a member. WHAT??? If I was a member my toe would have been covered and we wouldn’t even be having this conversation. Moral of the Story is don’t trust what Eric and Robert at the front desk In Irmo SC Have to say because apparently they’ll tell you anything and they are not men of their Words. Buyer Beware

Fantastic experience: I called right when they opened and asked if they could fit me in for a pretty urgent issue. They were honest from the jump and said they were pretty full but would try. From the second i arrived, Robert was incredibly helpful and kind. They ran diagnostics on my car and helped me identify the problem before I have to take a long trip out of town this weekend. I didn’t have to wait long at all and really appreciated them fitting me in.

Fantastic experience: Great group of guys. Thanks for the help

Positive experience: Longer wait than anticipated but understandable under the circumstances very happy with the service

Fantastic experience: Good service and quality workmanship at a reasonable cost

Fantastic experience: Very helpful, patient, courteous! Very trustworthy and focused on catering to your needs! Mechanics are very knowledgeable in their field!

Fantastic experience: The customer service at this location is phenomenal. They keep you informed of what’s going on with your car. They are honest and upfront of what actually needs to be taken care of versus something that can wait a year or longer.

Negative experience: I had a less than welcoming experience by the gentleman at the front desk during my visit, at one time expressing that "he is busy and so will try his best" in response to my asking him to keep me updated after he advised they are short staffed and may not be starting on my scheduled work on time. Later after the work was done, I asked to be given a printed copy of the inspection report, and the gentleman's response was like "no sir you have a copy on your phone". I assume any customer not to mention a supposedly valued member would probably expect to hear an apologetic message expressing the reason why they are being refused a printed document for a provided service. Other than that I am happy with the overall service by AAA.

Positive experience: Had my Honda towed here. I tried to call all day to see what their schedule was. every time I pressed 2 for the service department The phone disconnected. When I got there with the car all the the “service manager” could tell me was how busy he was and that he would be sometime next week and diagnostics fee would be $150. And that they could fix it if it wasn’t this or wasn’t that. And then I had to schedule another tow to the local Honda dealership. Thank you, AAA Roadside Assistance! No, thanks to AAA Car Care.

Fantastic experience: Friendly, honest service and quality workmanship.

Negative experience: AAA Member or not, they don’t care. My car needed a new pigtail for the AC Compressor, they quoted me for a whole new compressor without even checking the electrical connections… My car needs a new power steering belt, they quoted me for all three belts… My car has a brand new power steering pump. Upon further inspection, a gasket/seal has failed. They quoted me for a new pump… I bought my car for $1200 a few years ago and here they are quoting me $1400 for god knows what else. Don’t waste your money, even for a diagnosis…

Fantastic experience: They changed my oíl and discovered a tire problem.

Negative experience: Had been using this AAA location for auto service off and on for several years and appreciated the fair prices and customer service. Bought and had them mount a boat trailer spare tire a few months ago and again was very pleased with price and service. Just needed several other new boat trailer tires and was again pleased with the customer service from assistant manager when selecting and purchasing them. The moment I arrived to have them mounted the manager clearly was not happy with having to do this job. He was giving me attitude from the moment walked in the door, acted like it was a hassle with having to even start the job and that only continued throughout my time there, especially as they had a lot of problems getting trailer lug nuts off. Towards the end of the day the job wasn’t completed because they ran out of time and he said be sure to take the tires with you, which I knew was likely because he didn’t want to finish it. Sure enough when I called back to arrange finishing the job like had discussed with assistant manager and mechanic (both whom were friendly and helpful at least) when leaving was told they no longer are going to service or sell trailer tires. So much for the customer service they are supposed to be known for and definitely won’t be going back there for any type of service again or renewing AAA membership in the future.

Fantastic experience: They did a great job. Explained everything that needed to be fixed before they did the repair. Great teamwork!

Fantastic experience: Friendly, courteous, professional staff. We had a battery replacement done and only had a short wait. We have had excellent results with AAA batteries. They have been trouble free and have an excellent warranty.

Fantastic experience: Every time I come here I always feel like family, the staff are always very professional, friendly, and full of knowledge! Plus they have a great sense of humor as well. The processes is very transparent and they answer any questions you may have. I look forward to my continued service with such a professional branch for the foreseeable future!

Fantastic experience: Quick with the oil change and give excellent examples on other issues you are having with vehicle that needs to be done. Staffing is super informative and computer print and text details of the problems. Also tell you need to get done urgently or it can wait then a video to tell you why the need. My favorite place for my vehicles to be fix on Lake Murray Blvd.

Fantastic experience: I have been going to this location in Irmo for about 10 years. I live on the other side of Columbia but the experience at this AAA location is so professional that I drive out of my way just to receive service there. Their reliability, politeness and professionalism is consistent. Although Mr. Robert Martin was off on the day that I last visit, he’s one of my favorite “car doctor” front desk consultant’s there.

Negative experience: I have been getting my car serviced by AAA Irmo since October 2021. The only reason for continuing to return is that during each service, the work completed was unsatisfactory and needed to be re-addressed. When I have attempted to ask questions or have issues addressed, employees are quick to place the blame on someone else (the customer, other staff, other car care companies) rather than admit they made a mistake. Staff at this location are non-communicative—not just with the customer but with one another. Additionally, I have received inspection reports recommending additional services for my vehicle. These reports have included false information, including, but not limited to, the fact that equipment on my car needed to be replaced due to high mileage & being original manufacturer parts—however, due to a car accident in 2018, I have had those parts replaced—twice—through insurance and under warranty. The inspection report I received during my last visit (October 2022) stated that I was in need of a new air filter, wiper blades, and a realignment. All of these services were completed in June 2022 by AAA. For these reasons among many others, I will not be returning to AAA & will likely be cancelling my AAA membership as well, as I no longer wish to support this business in any way. If I could give this establishment zero stars, I would.

Negative experience: Totally untrustworthy!

Fantastic experience: Great overall experience. They saved my car by being honest.

Fantastic experience: Not sure what was wrong but the replace the control panel and it made a difference

Fantastic experience: They did a great job rotating my tires and changing the oil.

Negative experience: Service was slow and unhelpful. Battery died and starter had issues. They ignored my complaints and just trickle charged the battery. Same exact problem came back the next day.

Positive experience: Tire changed, battery replaced, power steering fluid changed

Negative experience: Decided against taking my car here after being spoken to rudely when scheduling an appointment over the phone. AAA is supposed to help you, not put you in a bind. I have paid for a membership for 12 years and this location put the final nail in the coffin in my decision to find a different roadside assistance company and not use their car care centers any longer. I have the right to politely ask questions about service and repairs, but apparently the staff here didn't get the memo. They don't want to follow up on repairs done by AAA car care centers in other locations, but they wont come right out and say it. That is supposed to be one of the benefits of having a membership. The staff here act like they would be paying for the repairs out of their salary. They also demanded that I bring receipts for the previous repairs as if I was lying. I couldnt figure out why they couldnt just pull up the service dates and reports, but when I called to get copies emailed to me, the person I spoke to said they most definitely could see everything in the system, so me tracking down receipts wasn't necessary. However, he took the time to email the receipt to me anyway.

Negative experience: My experience was pleasant until I explained to Jeff why I was going to bring my car to his location instead of the one I was closest to. After receiving the details, although, he had given me an appointment time he thought it necessary to state that he had obligations to other customers before me. (This is self explanatory since I was calling in the morning amd being given a time slot for the afternoon). Then, in a very condescending/scolding tone, he told me to be prepared to have to have things replaced. I agreed because of course that's the expectation when you are taking a car to a repair shop for an issue, but when he was done, I asked since it's the same issue wouldn't it be covered under the previous repair and he cut me off abruptly and said to wait and let him look at it before speculating (his choice of wording), and that he will need to see all of the receipts from the previous visits about the issue. I find that odd since every visit i give them my information and they appear to be entering it into a computer/ system. Thank God Nissan will work me in because I do not want to take my car anywhere and have to wonder if I'm going to be unsafe on the road later because someone doesnt want to be questioned.

Fantastic experience: Quick and easy review of my vehicle. Friendly staff willing to help me and their coworkers.

Fantastic experience: Very helpful people there and will go back again when needed to ✔️✔️✔️

Negative experience: I've been with AAA since the mid 90s. The experience has always been great. Can't get brochures anymore until after booking a trip. Made an appointment at the Irmo location which has one travel person. Made an appointment and requested appointment for after 12 but was told the only appointment available was at noon. So I took it and explained I might be a couple minutes late but I would be there. I went to the appointment and they said it was at 1. What?? I explained I had rearranged my schedule and could not do 1. They were like oh well sorry. That was it. Looking for other options to replace them. Where has customer service gone?

Fantastic experience: They were friendly and informative. I had a travel check done and the service guy didn’t pressure me about what to do now. We are taking my husband’s car in to determine which one to take (same model). I felt like I could trust them not to upsell and to do the service correctly. We will definitely be going back for maintenance and repair.

Fantastic experience: I have been a member for about 20 years, great customer service, very through inspection, everything is logged and documented, photos where very helpful . Warranty is 2 years 24k that is double the national average, got my vehicle done same day , due to a mistake my dealer made when inspecting my air filter, hose was never secured, cause my vehicle to stall and have to taw , dealer ship has yet not returned my call. I highly recommend AAA for all you car needs!!!!

Fantastic experience: Extremely satisfied, good people

Fantastic experience: Great, friendly service with fair pricing.

Fantastic experience: Service was fast, friendly and knowledgeable...I even learned some interesting stuff about my vehicle (thanks Robert!) Will definitely be back!

Fantastic experience: Danny is the best. Chuck is the master of the Mustang. If you are restoring a car, or have a hard problem, go see them.

Fantastic experience: Greatest customer service experience I've had! I had got an unexpected flat tire after driving on the interstate and called many roadside service and towing companies in the area who could not help. Thankfully, AAA said they could help! The lady I talked to on the phone was very helpful and patient. When Kieon arrived to change my tire, he did it very efficiently and quickly, maybe took him 5 minutes. He noticed my front tire was flat and said he would put air into it so it wouldn't blow out before I got to the trie shop. He even said call me if I didn't make it and he would help me get there! Amazing service for a very stressful day for me. Would reccomend for anyone needing last minute road side service.

Negative experience: The Irmo AAA left me waiting for 8 days for the service I needed, I had a nail in one tire, they never called, I will never go back to that location EVER

Fantastic experience: Very thorough and timely! Responded immediately to my AAA tow-in last Saturday. Robert Martin should be commended for remembering me and being to attentive to my needs!

Fantastic experience: I felt very comfortable, they did exactly what they said and worked with me because I wasn't able to pay or pick up my vehicle for a couple of weeks, for that I am truly thankful.

Positive experience: My car was towed to them early Wednesday morning. They tire was demolished. They could see I needed a tire. I hadn’t heard anything by 11:00 so I called. They said they hadn’t had time to get to it yet. Two hours later, they still hadn’t gotten to it. At 4:00pm I arrived at the car care center and saw my car up on the lift in a bay. They had the car all day and didn’t think to order a tire. They didn’t have a compatible tire and had to order it. I had to go home without my car. I was so mad because they could have ordered the tire earlier in the day and had it delivered by the time I got there.

Positive experience: Efficient and accurate.

Fantastic experience: I had a great experience at AAA. The staff is so friendly and professional with explaining your issues in detail enough for my understanding as someone who doesn't have a mechanical mind. I really respect how they show pictures to document the issue and send email &text message with pictures and explanations of the issues. They gained my trust and will continue bringing my vehicle back when needed. Thank you so much AAA.

Fantastic experience: I have been servicing both my vehicles at this location. Staff is very friendly. They are prompt to explain what’s wrong, how they will fix it, how much it costs and if it is necessary or can wait. They call first and only if you approve, they will make the changes - I like that a lot. The system is transparent, and very much stream lined.

Fantastic experience: Make sure you take in coupons, even if you are a member. It used to be, that coupons were applied immediately. Don't count on it.

Positive experience: Nice, helpful people.

Positive experience: Very nice store, I only got local areas of interest.

Negative experience: A general tuneup was performed in April and the vehicle ran better for 2 weeks. The cost then was about $800.00. I could not get the car back to them until early August due to business that took me out of state [not in the vehicle]. The car was running very rough and they replaced the EGT inAugust and cleaned the tube running from it to ???. Did not improve anything. They had the car for a week. Further diagnosis indicated carbon buildup around the # 4 exhaust valve causing low compression. They gave me some fuel additive and told me to drive the car and “blow the carbon out”. Did not work. I feel the money I spent this time, about $700 plus $106 for the EGT, was wasted money that I can not afford to loose. And yes, it was $700 thrown away to AAA of Irmo, SC.

Fantastic experience: I recently have purchased a new car, and sold the one AAA has serviced well in the past. The manager, Danny, and his entire staff continue to provide great service. The team even found a problem that was a Chevy warranty issue that they could have fixed, but suggested I get it done at a Chevy dealership. Danny also helped me find some tires, and an extra rim for a spare tire, for my camper trailer. My existing rims on the camper were black, but best price on a rim he could find was for a white rim. For no extra charge, Danny got a special can of spray paint (that could stand up to the assault rims take a vehicle) and painted the white rim black...himself. He simply offered that perk as a thanks for my business with them. I didn't ask for it, he just did it on his own. He even reminded me to let the person who bought my previous car know that all warranties on the services they performed on that vehicle transferred over to the new owner. Danny and the 2 gentlemen who handle auto service needs when you walk in, as well as all the guys who do the service work in the back/shop, are all great folks! Yes, performing service on one's car can expensive sometimes...so have it done by reputable people who keep in mind that they want customers to be treated like they want to be treated as a customer: only perform the service that needs to be done, perform the service properly, and be competitive in pricing of the service with others that perform the same service...in my opinion AAA auto care in Irmo SC is where you should go!

Positive experience: Replaced alternator and warranty battery

Fantastic experience: AAA Irmo always great care of me. People are friendly and knowledgeable.

Fantastic experience: They were able fix the break and suspension problem and replace my Tires in one day.

Fantastic experience: Great customer service from the Automotive Service guys. They were very friendly and explained all repairs needed on my vehicle in detail. The Service Technicians were also very pleasant.

Fantastic experience: My car runs better than it did when it was first purchased. I usually take it to my local dealership for routine maintenance but am extremely happy I tried AAA Service in Irmo. The experience was wonderful! Great customer service and no trying to sell me services my car did not need. Many thanks to the staff including the service advisors, Robert and Danny.

Fantastic experience: Robert and the entire crew always take great care of me and my vehicles. Quality work at competitive prices with warranties & guarantees backed by AAA. What else can you ask for?

Negative experience: My roommate went there to get his car battery replaced since it wouldn’t crank. They did that and some routine cleaning/an oil change, but they returned the car with a broken hood latch and the cruise control not working anymore. Now he has been in a back and forth with them to fix it for 2 days and they are trying to charge him for things they broke.

Fantastic experience: Great AAA center, very helpful staff and very much concerned about the services they provide and that the customer needs are meet.

Negative experience: I brought in my car for a routine oil change. An hour later, I get a call that the key won’t release from the ignition. What a coincidence! These people are crooks and I firmly believe THEY caused the problem. Do not take your car here

Positive experience: Cassie Stalling did an excellent job of rebooking our trip, even though we are totally disgusted with being ripped off by Uniworld!!

Fantastic experience: Very prompt and professional service. I have been a loyal customer of this service center for three years.

Fantastic experience: When I began having car troubles Monday morning (around 11), they went above and beyond to make sure I was taken care of. Once my car was towed here, they were able to fit me in and get things fixed so I could drive back home. The staff here are professional and the price is reasonable. I would highly recommend this place.

Fantastic experience: Irmo customer service is so much better. I left the Forest Drive location because the customer service was not good.

Fantastic experience: I highly recommend AAA-Irmo to anyone looking for great work at a reasonable price. Friendly staff and they always get my car done quickly and correctly!!

Fantastic experience: Friendly staff will help you with the services that you need.

Fantastic experience: Maintaining a classic car, it’s sometimes difficult to find places where staff is knowledgeable about specific parts/specs/etc relevant to the vehicle as they are becoming more uncommon. I have come across mechanics who won’t even try to work on my car (1979 Malibu) because they are concerned about availability of parts. Not only did the staff at this location find the tires I needed (even though they are a less common size), they also found the specs for the alignment that were not immediately available in the computer system. They went above and beyond what many places I have been to would and I sincerely appreciate their efforts. Great place.

Fantastic experience: The service was great! They did a thorough check on my car and noted repairs that need to be done.

Negative experience: I was charged 495.00 for a starter That was just the charge for the part The total bill was 891.00! I feel like I was ripped off right here before Christmas! I had to call to check on my car several times! They charge 110.00 for a diagnostic test! If you have repair done at the facility they should forgive that charge. I will not be coming back to this facility and I'm considering dropping my AAA membership and going with a competitor! This place is a total rip off! I expected better from AAA since I used to work for them years ago!

Positive experience: I have used AAA car service before and was somewhat pleased with the quality of service, but my last trip there I had the feeling they overcharged for something simple. Changing the Throttle Body to Thermostat Housing Pipe Hose which is very visible on top of the engine should not take 2 hours of labor. Many experts on video do it in less than 10 minutes. The service adviser tried to tell me that it's a very hard part to reach which is not true. I was sitting at the waiting area the whole time while the service guys were just chitchatting next to the car. Also They overcharged ($74 for the part that costs $35 at ACDelco). Even the diagnosis was way overpriced since I already told them where the leak was. It would have cost me less to take it to the dealership.

Fantastic experience: Have always been skeptical about taking my cars to mechanics I have not known. But these guys don’t just tell you what they want to do but take pictures along with their recommendations and send directly to your email and let you decide. My son works for a dealership so after forwarding on to him he replied back that everything they said and showed was spot on.