AAA East Brunswick Car Care Insurance Travel Center

Negative experience: Awful, they raise the insurance for everything, they don't respect that you have a contract, they always look for something to say to get their way.

Positive experience: Passport photo for baby was hassle need to have it better prepared by management. Have the background ready

Positive experience: Better and cheaper tires next door at Mavis Tires

Fantastic experience: Extremely thorough and professional. They take great pride in providing safe and outstanding service. Price was fair and complete diagnosis given so you know what is being done.

Negative experience: Hello, I had a very bad experience with AAA. East Brunswick Nj I requested a towing service 12/2023 for a work vehicle with transmission problems. They told me that they could do the diagnosis and estimate to see if I decided to work with them, the price seemed good to me. But then they recommended replacing the catalytic converter, which it seemed that I would need soon and we decided yes, the problem is that today 10/2024 the vehicle still does not work. They replaced it twice and it still does not work. They told me the problem was the exhaust which was another bill of $1000 more, on 10/24 they tell me that the problem is the gas pump which they are asking me for $1,500 more. This is absolutely unacceptable. They called me like 10 times to let me know that my vehicle was ready to be picked up and that I would have to pay the bill because they would charge me for a space for being in the parking lot. I went to pay, I took the vehicle and the transmission was completely loose, I returned the next day and they just said sorry, I spoke with the manager and they did not know what had happened... all of this is unacceptable, very unprofessional, but very expensive in their prices.

Fantastic experience: Michael Smith helped me when my car started making awful noises. He went above and beyond and was exceedingly professional and patient. Everyone I encountered in this location was wonderful. The work was done quickly and the pricing was fair. I will be using this location moving forward. Both the speed of the work and customer service were stellar.

Fantastic experience: Barbra, THANK YOU. You were amazing. She had me in and out with an International License in less than 10 mins time. You are a gem. Definitely recommend this location. They’ve got some Wonderful people staffed here

Fantastic experience: I went to get my international driving permit here. Nicole made everything very easy and quick it was awesome, she was extremely efficient and answered any questions I had. She was friendly, personable, and had me in and out. Just what I needed. Thank you Nicole!!!!!

Positive experience: I was well attended to, but they are going to put me on a monitored three-month trial, at the end of six months based on the evaluation the insurance will decrease.

Fantastic experience: Car was taken care well on 50K miles maintenance service

Negative experience: I thought being a Premier AAA Member since 2001 might have held weight . Wrong. The work order written by the AAA service team member made me sick . I guess I should have mentioned that I've been a mechanic working cars since I was 14 years old and 20 years professionally. Overcharged me on almost every repair. He even put my free diagnostic, for a obviously leaking rear pinion seal then for the electrical concern that fried my alternator. I asked to have my rear pinion seal changed but he quoted me for both front axle seals which is a lot more expensive and a lot more labor and more parts. Also how do you get to the alternator you have to take the shroud of the fan the pressure pump the alternator out. I was charged three times for the same job done to alternator replacement, power steering pump replacement and clutch fan replacement. And the parts quoted were almost double the amount of what I paid for them at the autoparts store that AAA uses for replacement parts. I advise anyone that has been to that repair facility to take their final bill to another shop to have it reviewed because if they did this to to me they possibly have done it to others

Fantastic experience: Went there for IDP, were promptly helped and walked out with our IDPs in 15mins

Negative experience: The whole staff is unprofessional, disgustingly dishonest and deceitful

Fantastic experience: Not their fault my engine seized. Customer service was great. Quote was about 1k more than other quotes, but with the 10% dicsount and assurance of quality mechanics, it would have been worth it if my Equinox wasn't a piece of junk. Dude at the service desk was awesome.

Negative experience: Never left a review before but seems necessary. Called AAA to have my car towed as I discovered white smoke coming out from under the hood after driving it for 10 mins. Dispatcher told me I was eligible for a 10% discount if I took it to a AAA repair shop. Had it sent to this location, went home, and got a call from John who said I would need a new radiator and coolant flush: $1089. I thought that was an absurd price, so I called my usual mechanic who said he could do that for about $450, which sounded far more reasonable to me. Had it towed again to my regular mechanic, luckily it was covered by AAA since it was being towed FROM a AAA facility. (love AAA this review is for this location specifically.) Once my mechanic had a good look at it he discovered the radiator was fine, it was just a radiator hose that blew. Replaced that, replaced the coolant, charged me $150. Go to Zotic instead and save 90%, this place is a scam.

Fantastic experience: Amazing Staff!! Everyone was awesome!

Fantastic experience: Went there for passport photos. Was in and out in 10 minutes. The staff was very nice.

Fantastic experience: I have a great experience every time I'm there. Staff are great, professional, and very friendly. I highly recommend AAA Care Care.

Fantastic experience: Excellent customer service. Fast oil change and honored the appointment time quite well.

Negative experience: My daughter had a flat tire on her way to work. She was towed to AAA in East Brunswick, arriving at 9:30 a.m. When I arrived to see what was taking so long, I was informed that they "looked at the wrong car." The manager proceeded to go take a photo of the tire and told me that "it is flat" and "would need to be replaced." I told her that I knew that and that's why we were here. Confused, she asked, " oh, you already knew that?" She proceeded to quote me $520 for 2 tires. I need one tire. ONE TIRE. My daughter was told she was "next" at 11am and should only take "20 minutes." It is currently 2:33pm and the car was JUST NOW brought into the bay. 5 1/2 hours to change ONE tire. If I was strong enough to push this car back to Woodbridge, I would. Buyer beware. I'm seriously reconsidering my AAA membership. I will never be returning here and I highly recommend others follow suit. 2:50 update: Tech is taking a cigarette break Still waiting for my tire to be changed. Unbelievable.

Fantastic experience: Wow! Super quick service and super friendly

Fantastic experience: They were very helpful in securing me an IDP. Prompt and easy!

Positive experience: We went for travel information and were able to sit down with Nicole. We gave very specific details about what we wanted on this trip. Nicole took notes and restated what we wanted. She then printed out an itinerary with flights, cars and hotels. Unfortunately, when we got home and looked it all over, many errors were made. We wanted nonstop flights yet were quoted on flights with 1 stop layover. Car rental was also incorrect. We had to book it all ourselves separately. Office was clean and staff were very nice

Fantastic experience: Exceptional service and friendly staffs. Highly recommended.

Negative experience: The customer service has been getting worse the last couple years. Today was it, had 9:30am appointment. Car there all day. Showed up near closing only to find the car never moved went in ohh we can't get the job done today. The work with the right tools and lift is at most 1 hour. They never called all day to notify what was going on. Again the customer service is terrible now.

Negative experience: Been going to this place for a few years. Pretty awesome service for that time. Today the website says "not taking appointments at this time." So I called the number twice and was promptly hung up on both times without anyone saying hello. Defunct I guess? Going to try another location.

Fantastic experience: nice store. helpful people. good accesories. good AAA Travel club.

Negative experience: I am not satisfied with the service at the AAA Care Care Center in East Brunswick, NJ. I had my car towed there the day before thanksgiving and it was serviced the Friday after. They supposedly did a diagnostics on my car and said it as the battery and the terminals needed to be replaced. I picked the car up that evening (Friday) and Sunday morning it would not turnover. I had it towed by AAA again but this time to my mechanic to find out that they never tightened the terminals and they did not check the line to the alternator because the line was faulty. I called the Car Care Center to speak with the manager and he raised his voice with me and accused me of not doing things right. I will never go back to this AAA car care center again. I have lost respect and trust in the service people and the other employees. I trusted that I would be cared for because it was AAA but not anymore. Not happy with the way I was spoken to by the manager. Poor customer service.

Negative experience: Avoid like the plague. I brought in 4 tires to get mounted and balanced, tires and rims were off the car, and they charged me $180. Careful with these guys.

Fantastic experience: Huge shout out to Jackson Trouissant (sorry if I misspelled last name)! He was a huge help and saved me money for something I didn’t even need. He is truly passionate about his job and loves what he does and it shows in his work ethic and customer service.

Fantastic experience: Friendly and speedy service. Went here to get my international driver permit. Process was easy and quicker than expected. Place wasn’t busy and was helped as soon as I went in.

Fantastic experience: Amazing customer service

Negative experience: Worst experience ever please don’t trust a word they say they are vultures especially the manger worst experience i ever had

Positive experience: Ana Feldman was awesome and on point with my tire changing experience. She ordered the tire for me, got me best pricing and notified me when it came in. I had setup an appointment for a tire change (1 tire) once I got to my appointment, it took them almost 90 mins to change the tire. They tire changing staff was super nice and it probably took them a bit longer because it was an uncommon car. The service manager came off a bit rude to the employees. I was in disbelief on how he was talking to them. I also gave him instructions about security features of my car and he disregarded them. (Maybe he was having a bad day)

Negative experience: I have no idea who is giving positive reviews to AAA East Brunswick. DO NOT BRING YOUR CAR TO THIS PLACE !!!! If I can help just 1 person go somewhere else then this review was worth it.

Negative experience: Full, detailed review to come...but in short, 'You have been warned. Incompetence lives and thrives here.' Yikes

Fantastic experience: Good

Fantastic experience: Came in for some travel materials for an upcoming trip. Nicole M. was pleasant and helpful. She was able to provide a Triptik (yes they still do those) and a brochure for the area we'll be visiting. The office was clean, modern and well staffed. I would definitely consider using their services again to book a trip.

Negative experience: My key was stuck in the ignition and they said they could only help if my car wasn't running.

Fantastic experience: Friendly, very competent and excellent service. Clean and comfortable environment.

Negative experience: If i could rate this place a negative number, I would. Absolutely horrible. Overpriced. Scam. They put me through hell. They found issues to fix that I didn't even ask for and was refusing to let me tow my car out of there since I told them I can't afford to pay the new cost. All I needed was a new starter. Price went from $960 to $2000. They insisted I fix these extra issues even when I told them, I can't afford it. We agreed on $960. They claimed they didnt know either till they looked deeper. Great, but now i cant afford it! Thats the bottom line. Its like they couldnt understand that i couldnt afford $2000. They kept on and on pressuring me to fix it. The car isn't even worth it! Plus, that seemed way over priced! I got 2 opinions from other mechanics while my car was there and they told me to get my car out of there now! They said no way is a starter and a hose $960 and now they want to charge you $2000!?!? So when i told them I sent a tow truck to get my car out of there , they tried to charge me $350 because they removed some hoses already. They also told me my car was under no condition to be towed. Why? Wheels were on, just some parts under hood was removed. Are you kidding me? So, after arguing with two different people, I was able to tow car without paying this insane fee. The parts they removed from car were thrown in my trunk and they couldn't even put my radiator cap back on. I came in for a starter. That was it. My car is thankfully at a new mechanic who doesn't understand why I was even priced $960 in the first place or why the starter even costed $363. He told me they could have went underneath the car to remove Starter and all this was unnecessary. This place is a joke.

Fantastic experience: The service was so good and I will go over there again and again and again I love their service

Fantastic experience: Technician Shahbaz S arrived sooner than ETA & was very knowledgeable. He made great suggestions.

Negative experience: Flat tyre asked my sister to change tyre due to location of flat. They did not even checked in water. Tyre was dry.. Checked with local flat tire and did is for small amount. AAA needs to sell tires and taking yearly fees but servicing is at bottom.. I suggest, please don’t fix what they ask.. car is like patient always look for 2nd opinion… AAA is not right place..

Fantastic experience: We came here to get international driving permits for out trip to Europe next month and Nicole and her associate (whose name we regret we did not get) were extremely helpful and efficient. One of the friendliest custome experiences we've had. And we were able to complete the whole process in less than an hour. My wife found a perfect, unobtrusive money belt and they also offered to advise and assist us with car rentals in Europe.

Fantastic experience: Helpful staff, convenient location. They have pretty much everything that AAA offers there.

Fantastic experience: They don't answer the phone and they never called me back.

Fantastic experience: Very helpful

Fantastic experience: Great service center. In the state of New Jersey don't expect to buy and EZ Pass at the NJ state AAA. Other than that it's a full service and repair location.

Negative experience: Dropped off 4 tires to get done for the next day. Was told they would be done by the end of the day. Went back at the end of the day and the tires were not even touched. I can appreciate when you get behind in work, but not even a call to let me know they wouldn't get done.

Fantastic experience: The service members at this AAA are fantastic. When the engine in my car died they gave a diagnostic within the day and provided several useful suggestions to my current predicament. This AAA will take care of you and I could not recommend them enough.

Negative experience: Like other unhappy customers I won’t write a long winded review I’ll just say this shop is the worst and dishonest shop I have ever felt with I’m in my late sixties been driving for a long time and never felt with anything like this if you go there just be careful they will sell you services you don’t need and over charge

Fantastic experience: Anye is an exceptional employee. I am very happy with his work and compassion towards our needs. These are the type of employees we need in this time and age. Thank you Anye.

Negative experience: I had three dashboard lights coming on and had an oil change. They detected that I needed a new wheel speed sensor near back tire and recommended new brakes. They had issues with the axle nut, trying to get through the rust. Eventually, telling me I need a new Axle they cannot get through the rust of the old one. Picked up the car. To a tune of over 2k, had the oil change, new wheel sensor, time spent for dealing with rusted bolts, labor for steering and suspension, diagnostics, brake labor with new brakes, calipers and rotors, brake flush, new axle shaft, sway bar, new nuts and bolts etc. Upon leaving the parking lot, there was a terrible scraping sound while driving. I right away went back to AAA. They put car back on the lift, and told me that it was the coils under the wheel hub. They adjusted and I went on my way. As I got closer to home, left right front turn signal not working. I brought the car back. They determined that it is not the bulb, but a poor ground. They said it could be the harness, we can replace the harness and connectors, or run a new ground wire to the signal socket. The new ground wire was added. Another couple hundred. Upon starting the car in the parking lot, the dashboard brake light would not go off. I went back inside to service to report issue, they took it for a test drive. This time, I was told, it is the brake switch and that needs to be changed. They replaced the brake switch, another couple hundred. I go to parking lot to get my car, and start the car, and the brake light is still on. They said they will have to do more diagnostic work. They said they pulled the codes, it could be the sensor related to brake fluid or master cylinder, but that they still believe it is due to the loss of ground in the harness. They are insisting the harness has to be changed, that the ground wire they ran is not solving the issue. I pick up my car from AAA on with the recommendation to take the car to a Jeep dealer. In parking lot, I started the car, brake light still on, and now the front passenger fog light was not working. Unnecessarily had to pay for a brake switch that didn’t need to be changed and was not the issue. I am sure some of the other changes, most likely were done unnecessarily. I ended up taking my car to another mechanic. Car was there a few hours, and it had nothing to do with the brake switch or harness or anything related to the brake fluid sensor or with master cylinder. There was a faulty ground, due to a frayed wire. Other mechanic fixed easily and no further issues.

Fantastic experience: Most honest team of mechanics I know. They send pictures of their work in a report.

Negative experience: Dishonest place (would give NO stars if it would allow)!!! They broke the TPMS (tire censor) when taking the tire off to put a patch in the tire. Took no responsibility for breaking it and said that it was already broken and they can replace it for $110.00 This place is a scam, DO NOT USE THIS AAA SERVICE CENTER!!!

Fantastic experience: People at the east Brunswick location are very nice and always willing to help you. Offering paper maps gives you a wider picture of where you are and where you're going. Please make them available again. Thanks. Bob Kahn, long time member.

Fantastic experience: Grace dresser helped me very well explained everything very pleased

Negative experience: I just had a very unpleasant experience at AAA. I had an appointment this afternoon for a simple oil change. I was told that it would take about 20 minutes to get my car in the bay. I waited an hour and saw that there were plenty of open bays. I even saw mechanics that were not occupied with anything. The cruelest cut of all is that when I asked the representative for an update, he made it seem as if it was somehow my fault that the wait was so long. It took an additional 35 minutes for my oil change to be complete. When I saw that my car was ready I asked another rep if I can settle the bill. He told me that there was a procedure to follow and that the ticket had not been written up yet. This was incorrect because it was right in front of him at his workstation. More waiting. I don't think I will be returning here and I am strongly reconsidering my family's AAA membership.

Fantastic experience: We had a wonderful experience at AAA service center. They were very reasonably priced and were very responsive to our needs. I will be bringing our cars to them in the future.

Fantastic experience: Dominic was very helpful with my car care needs

Positive experience: Always someone to assist

Fantastic experience: Best place for home and auto insurance. The agents are all professional and customer service is top notch. I wouldn't buy my insurance any place else

Fantastic experience: Had truck repair found a bit out of the ordinary that you needed to have a good ear for truck drives Great

Negative experience: All tires loose and front tire damaged after an oil change. Estimated cost of $600+ to repair. I could have gotten into a fatal accident had the tires fallen off. DO NOT GO HERE. They don't know what they're doing and it will cost you!

Negative experience: This AAA service center quoted me a price double of my local AAA service center. They fully tried to take advantage of an out of towner. I joined AAA to avoid such a situation. Who do i call? Dateline or 20/20 ? I can't be the first to have this experience!!

Fantastic experience: Jason took care of me. The guy knows his job well

Fantastic experience: I thought there was something wrong with my cooling system and they checked it out for free, when they couldn't find anything wrong... That's service!!

Negative experience: Oil price was good but I didnt chose there service because the only all for one type of motor oil their brand and you can't bring your own oil and filter

Fantastic experience: Battery test, quick in and out

Fantastic experience: Very helpful staff

Fantastic experience: The person who helped me was very friendly and helpful.

Fantastic experience: My wife and I went for our international driver licences in East Brunswick for the first time in July , Samantha helped us ,she knew all the steps we need to do ,fill up paper work ,taking pictures with no problem, very pleasant young lady, In October I needed my licences again, Even though we live near Edison location , Since we had such a pleasant experience with Samantha ,We want back there for Samantha to help us again,She was pleasant, sweet and very knowledgeable She told us she was the manager. AAA must be very proud to have an employee like her ,We will go there from now on just for her,,,

Fantastic experience: Employees are very kind and helpful

Positive experience: Went there to get my international driver's permit. The staff member who took care of me was courteous and pleasant. I'd go back there without hesitation if I need to.

Fantastic experience: The manager, Aigner, is very professional and friendly. My car had a stubborn check engine light on and they were fair and communicated well with me along the way unlike my last mechanic. My mother and her husband also go here.

Fantastic experience: Excellent service. Keep it up

Fantastic experience: No nonsense, excellent service.

Fantastic experience: Prompt and professional travel service. Picked up maps and tour-books on our way to our destination.

Positive experience: The the company that you sublet to when you don't have enough drivers it was supposed to pick the car up at 3:30 they didn't get to pick the car up until 4:05 the car didn't get there until like 4:30 quarter to 5 when you do have your drivers are very nice

Fantastic experience: Great service, I went for my international drivers permit and was done in 10 min

Fantastic experience: I had 2 cars serviced there very recently and customer service was amazing, always helpful and honest. Both of my car's needed major repair/maintenance including a timing belt and the price was fair. They explained what needed to be done and why. I will definitely be going back there for auto services!

Fantastic experience: Very polite & helpful agents. I got travel books and maps. They booked my hotel stay, and they have great travel accessories.

Negative experience: I went in to get tires put on and i came out with my brakes making a grinding noise and barely working. I never asked Maurice to touch my brakes, but he said he “checked them” and now all of a sudden i need new pads and rotors asap. My brakes were perfectly fine before he messed with them. Nobody let this dude touch your car

Negative experience: Sold me the wrong sized tire. Had to get another one elsewhere.

Negative experience: Went to take passport pictures and the ones they took were to small and couldn't use them....a total waste of time and money.....they had 1 job

Positive experience: Contlientious employees.

Positive experience: Very pleasant staff and clean.

Fantastic experience: The place was clean,affordable and all the workers were friendly .I will never get my oil changed anywhere else.Awsome!!!!

Negative experience: Update a year later: I have been using my new (cheap) battery for over a year, with absolutely no issues. I have left the car unused for nearly 10 days at a stretch, at the peak of the winter, and it still started instantly. This confirms that my original battery was indeed damaged, yet AAA refused to replace. Also referring to the "Response from the Owner" tagged below, I did indeed follow up by email to aamidlantic.com as advised there. That turned out to be additional waste of my time and energy, as they made me fill out a whole bunch of forms, only to be told afterwards that they would honor the warranty only if I could also submit a receipt from the AAA store certifying that the battery was faulty. ============================== Refused to honor AAA battery warranty. My battery is within replacement warranty period. My car was not starting for well over 6 months, whenever I let it sit for more than 48 hours - doesn't retain charge. Been managing by disconnecting the battery when not in use even for a day. I first verified that there was no issue with the car - alternator supplies a healthy voltage and parasitic drain is negligible. Called AAA main number, and they asked me to bring my car to this AAA garage. The guy handling repairs was trying to deflect from the get go. He first said they would need to keep the car till they could reproduce and verify the issue, which I could not agree to since I did not have other transportation. They then did what was claimed to be a load test and claimed that everything was fine with the battery - flat refused to honor the warranty. I don't even trust that the proper load was applied, since the performance numbers they showed in the receipt didn't sound realistic to me. Huge waste of my time/effort, for something worth barely over $100 (I drove straight to buy a new battery and replaced myself). But it looks like skimping on a battery replacement is worth much more to them than their reputation and customers' good will. Please stay away from this place, and from AAA batteries.

Fantastic experience: Premium members get a free semi synthetic oil change with filter. Apparently this is a yearly offer.

Fantastic experience: Great place to repair your vehicle honest Techs hard to find them now days great and transparent servic e.

Fantastic experience: This place has always been one of the most professional Auto Care Centers I have ever been to. The staff are extremely helpful and care about the problems that you're experiencing with your vehicle. They also work with you to find the best, most cost-effective solution for your vehicle. As for their Road Side Assistance, they helped me out of a couple of jams when my car was experiencing problems at night and I couldn't get home. You can't go wrong with Auto Care from this place.

Fantastic experience: PERFECT !!!

Fantastic experience: Nice

Fantastic experience: Great customer service. Went there for international driver's license. Was in and out without delays.

Fantastic experience: Great, honest service.

Negative experience: Do not come to this center! AAA is a rip off. I am extremely disappointed with the service at your 260 NJ-18, East Brunswick, NJ 08816. My teenage son had an appointment at noon for a tire patch. Service center staff tried to rip us off. This is evidenced by the tire replacement quote they gave my teen son was $100 over the MAZDA dealer price a few blocks away. I saved $150 by getting the exact tire installed at a tire retailer. My college freshman teen boy appears to be an Indian. In our region of NJ Indians are thought of as poor drivers and naive. Service center personnel totally took advantage of him. And they neglected to give him paperwork to document the proposed service. I further was disrespected as a Black Woman. Would your service center have argued with a man? They totally tried to steal from my NJIT college student son, by keeping the Yokohama tire and Mazda rim. The car has under 2000 miles on it so the tire was new. When I called and cancelled the order and informed the rude man who worked with him that I want the tire back, cancel the service order, shame on him for taking advantage of a teenage boy. His service consultant was rude and tried to berate me. I told him that the car had not been driven flat so he was lying to accuse my son of driving on a flat tire. More importantly, once I told him to the conversation is over, cancel the order and return the tire and rim, he should have stopped arguing. This was totally disrespectful. When we arrived at the store, the chubby black man refused me my tire until I talked to a manager. I informed him that I was not interested in talk, just my tire. I could get it cheaper installed for $100 less at the Mazda dealer down the street. He told me by law they had to document the refusal (an obvious lie). I informed him that I will file a complaint with BBB and NJ consumer over this blatant rip off a consumer. His sales pressure was disrespectful when I clearly stated no conversation, just the tire. It took me several tries to get him to stop talking and just give me my tire and rim. For the record, I was driving my Subaru Forrester. Hopefully, AAA will train their service personnel to honor a member’s request and just return their property. Once the member states there is no more conversation, just move on. AAA employees also show a need for cultural sensitivity training when dealing with young drivers and Asians heritage members. As a Black woman, I also feel my needs were ignored. This negative experience is making me reconsider continuing my decades of AAA membership. Roadside is free to us since we have new cars. Plus, GEICO is cheaper. Travel discounts are often better from the hotels and airlines. Hard to find a restaurant that will give AAA discount. I would not recommend using AAA service centers if they are cheating people. AAA has not lived up to its mission of providing good value and honest car repairs. SHAME ON AAA.

Fantastic experience: Good quality work and service I needed a new tire for my car, other places were trying to rip me off or upsell me on things I didn’t need. AAA gave me exactly what i needed without any of the bologna. I was in and out within an hour.

Fantastic experience: AAA staff never fall short.