AAA Los Angeles Insurance and Member Services

Negative experience: PERMANENTLY CLOSED. THIS OFFICE AND SURROUNDING STORES HAVE BEEN DEMOLISHED, FOR NEW CONSTRUCTION.

Fantastic experience: Very fast and friendly!

Negative experience: The worst online experience the lady was so rude... Susie Sandoval and her manager Dennis Lopez that would not get on the phone to finish the quote for insurance for a new car so now I will go with one of your competitors since you were so rude and so ugly and so mean horrible customer service the downtown Los Angeles office.

Fantastic experience: Thank you for your help and kindness Louisa & Jenny

Negative experience: Unfortunately in this area customer gets POOR service. I wonder if they remember who pays their salary. .

Fantastic experience: Very nice staff members there and I always receive good, fast and thorough customer service here. It's an excellent alternative to the loud, crowded and horribly-staffed DMV. I was in and out in less than 20 minutes!

Negative experience: I was sold an insurance policy under false pretenses. When brought to the supervisors attention, they refused to honor the promise the agent used to close the deal!! Horrible customer service!!!!! I don't recommend unless clear communication to details are made.

Negative experience: It is a place with very poorly trained security staff who wants people to sit down when everything is full and is annoyed when you are standing waiting for your turn, and spends time bothering people.

Negative experience: Came in around 11:40am and the lobby was packed. There were so many employees and only 1 person was called within 20 mins. The rest of the employees had no one. Horrible service.

Negative experience: Canceling my membership which I've been with for 29 years now and also canceling my insurance with them even though this experience has nothing to do with insurance but there's no way I'm ever doing any type of business with AAA... On any level ever again in my life unbelievable what I just dealt with... Waiting for a tow truck for 6 hours and still no tow truck showed up even though I received over 20 text messages and spoke to five different "supervisors". And still no tow truck .. mind you I'm located on a very very busy street in Beverly hills not like I'm in some rural area this is unacceptable unbelievable I'm in shock on how bad and how much a piece of shi* this company is ...

Fantastic experience: Great service, a bit of a wait but that is expected everywhere.

Fantastic experience: I come here often. Always a pleasurable experience

Fantastic experience: You cannot find a better deal anywhere else. AAA is for real.

Fantastic experience: Easy pisy . 20 min for a car transfer. Try that at The DMV

Positive experience: Went to register my car. It had been on non op since last year. Lady told me it was 396 to register! Went to the one on Figueroa and it was 133! Don't know what's going on but I'm not going back there anymore.

Fantastic experience: AAA, my mantra 'don't leave home without it'.

Positive experience: Helpful folks on-site

Fantastic experience: Good experience...fast and easy.

Fantastic experience: Quick service

Fantastic experience: I paid my car registration, got my 22 tags handed to me and paper work, took less than 5 minutes !!! Plus I'd like to say ,the people here are always friendly and helpful, they seem like they like their job!!! It's a totally different experience from the D.M.V.....

Fantastic experience: Very good prices

Fantastic experience: I love AAA I have been a member for over 5 years. They don't just help with automotive vehicles. They have deals with travels flight ✈️ room and board

Negative experience: A New Employee Helped me from the Younger Generation help me find out why my Car insurance was too to high ! He found it and dropped $100 off my Policy , I knew something was wrong Thank ,s Young Generation !!

Fantastic experience: I'm so glad I am a member. Best service. Ever!!!

Fantastic experience: Fast service!

Fantastic experience: Nice didn't take long at all

Fantastic experience: I love AAA! No more standing in lines at the DMV It's worth the money

Fantastic experience: Cool people are kind....and great experience with customers

Positive experience: Delicious with good service!

Fantastic experience: Great experience, in and out in no time

Fantastic experience: The service was very good. Waitresses always had a smile & seem to enjoy being there. The atmosphere I'm guessing was a joint effort. A touch of home to keep you coming back for more.

Fantastic experience: AAA is one of the best insurance clubs.

Fantastic experience: Convienent and they had seating while waiting. The office on Centinela did not.

Positive experience: Generally my experience with the Auto Club has been exemplary! The last time that I had my Porsche taken to the shop I was required by the rep to place it in the street. Since it is an older (vintage) model I do not like for it to be hand pushed unless I do it(even though he offered). Point is that I have never been required to do that before. It seemed as if something was bothering him. Otherwise, the tow accomplished its purpose.

Negative experience: Lousy DMV customer service. The person wasn't knowledgeable enough. I had a 2 hrs.wait on hold with DMV to answer a simple registration question. AAA caused the issue in the 1st. place I just needed a smog certificate. I will NEVER return to this office too against the customer .

Fantastic experience: I was in and out quickly. Service was excellent

Fantastic experience: They were awesome. In and out in 10 minutes. It would have taken me a minimum of couple of hours at the DMV.

Positive experience: Always a line. Smh

Fantastic experience: So intuned to my needs. When the Customer service Rep didn't have the answer, he didn't brush me off. He went a step further to find the answer and called me back to leave a detailed message! You Rock AAA!!!!

Fantastic experience: The staff was very efficient and professional. I was in and out within 20 minutes; They're a lifesaver for DMV transactions.

Fantastic experience: Great service

Positive experience: Fast friendly

Positive experience: AAA tow card yes, insurance geico yes

Fantastic experience: I'm a new policy holder and recently experience 2 unfortunate accidents. The services provided by the AAA staff surpassed my expectations and I'm happy I chose AAA to insure me and my family. Thank you Olymeous Allen

Fantastic experience: I love AAA they will save The day

Fantastic experience: Best service. Definitely worth being a member of AAA

Fantastic experience: Good service

Fantastic experience: Good service

Negative experience: Talk too much, always joking around.

Fantastic experience: Everything was really quick, and it had great customer service!

Positive experience: Long wait for DMV business, over 1 hour. Get in early before lunch breaks.

Fantastic experience: 16 YEARS AAA AND WORTH HAVING I THANK YOU AAA FOR YOUR SERVICE THANKFULNESS FOR ALL YOU'VE DONE.!!!!!!!! FAMILY FRIENDS AAA EXCELLENT REV JAHMEAN CHRIST.

Fantastic experience: I like going to AAA because I never have to wait too long to be seen. Plus everyone in there is very nice with a great attitude

Fantastic experience: Due to Covid, I was surprised. I was in and out, with a 3min wait outside. That was Great!.

Fantastic experience: Dmv service was pretty quick and easy

Fantastic experience: Great service and they always get there quickly.

Fantastic experience: Everyone was kind and nice and it was great service. Thank you ❣️

Fantastic experience: Got there when opening. Started AAA membership. In and out 20 minutes. Friendly, fast service.

Fantastic experience: Im a AAA Family Member Now Saved almost Half of what i was paying at 21 Century im telling all my friends and Family Thanks. Shani Kennedy Great Customer Service

Negative experience: Let me start saying that I am not one to leave reviews but I honestly feel like I need to. First of trying to call over the phone to make an appointment like this location now requires (due to the pandemic) is impossible. I had to come in person just to make one. I was offered an appointment for today Monday the 11th at 5:30 not thinking too much of it I was just happy that I was going to get my tags for my car. I come to see flyers that the location “Is temporary closed”. So no one in that office has a phone? No one called me to inform me about these last minute changes. Then I find out that the office closes at 5 so I don’t know why I was offered an appointment at 5:30. Please make it make sense.

Fantastic experience: You can make an appointment or you can walk in and they close a 6 p.m. and good service

Negative experience: No useful information

Negative experience: The only AAA at this point and time that is doing reservations in LA. While others including ING are all walk in...

Fantastic experience: Live saver.

Fantastic experience: Very safe, never had to enter, handed my payment and receipt was brought out to me

Fantastic experience: I went to the Crenshaw location to purchase my 2021 tags They were not crowded I was in and out. Did 't have to stand in line that's the best part.

Fantastic experience: Excelent customer service, very personable staff

Fantastic experience: Quick and easy!!! Great customer service!!!

Fantastic experience: Man oh man great customer service especially from a guy named shawny goes out his way to help

Positive experience: Friendly and helpful staff following the standard Covid-19 pandemic rules.

Fantastic experience: Best services around here

Fantastic experience: In and out in a few minutes. Staff was very friendly.

Fantastic experience: Professional!

Fantastic experience: Taking good care with Covid 19 precautions. So convenient that they offer many dmv services. It's SO much better than going to the dmv!

Positive experience: Pretty good service

Fantastic experience: Fast friendly service!

Positive experience: Small but handy local AAA branch. Great for bill payments and DMV stuff

Fantastic experience: They are really adhering to the covid 19 restrictions with mask and social distancing. They even have hand Sanitizer available. I was There to pay my car registration and the young lady that was helping me was OK but she really need some customer service and communications skill training. She left me pay $312 for 2 years of registration and still needed a smog. I left really angry, I got to the car and I turned Around and When back and ask to speak to a manager spoke to the manager she took the check back cancel that and I had to pay with a $184 got my tags and will get a smog check for the next Year's tags thats due in December that's all the young lady had to explain but she didn't do it in a manner I understood but all is with AAA.

Negative experience: Bad customer service. Especially the one who answered the phone.

Fantastic experience: Great guy. Really good

Fantastic experience: Line outside, but process was quick & efficient.

Fantastic experience: The staff is very friendly plus they get you in & out fast.

Fantastic experience: Good

Fantastic experience: Very fast service even with Covid restrictions in full force and staff were very helpful!

Positive experience: Great customer service ... Amazing price

Fantastic experience: Very smooth operation during covid-19.

Fantastic experience: Good customer service, civic ptotocols... Manager was super helpful

Positive experience: I like this place a lot and it is very convenient. The customer service has always been friendly. There is always a wait to see someone whether it's the DMV or Auto Club. I did have a problem yesterday while waiting in line to pay for my car insurance. Because of Covid-19 we obviously have to practice social distancing but it wasn't enforced very well even though there was security at the entrance. The lines for the DMV or Auto Club we're not defined. Me as well as new arrivals had to ask where the line was and what it was for. Patrons were constantly cutting in front of me and did not maintain distancing.

Fantastic experience: I've been two different AAA offices do the Coronavirus they have a small line very courtesy they asked you what you need to go inside get a little small bag put your belongings in you wait like 10 to 15 and you're out of here and very helpful will definitely go back again

Fantastic experience: Great customer service!

Positive experience: Service was slow. Could have had more Customer Service Reps available. Wait time was over an hour during midday.

Fantastic experience: I am very happy with AAA I recommend AAA to everybody cuz they're there for you when do you need them road assistance battery thank you AAA for being there for me when I need you

Fantastic experience: Good service. Air conditioning, parking, clean. Feel safe.

Fantastic experience: Great Savings.....

Fantastic experience: I love that they took my number and called when they were ready so I didn't have to wait in line. Quick service, clean shop, courteous staff.

Negative experience: it took 2 hrs for the tow to arrived stranded inside the fwy

Fantastic experience: The people that work in AAA on Crenshaw they are very nices people.

Positive experience: Thank you for everything. Very helpful even doing this time. But i missed the help from the men workers that come to car and change licenses plate n tags but i understand. Thanks again til next time.

Fantastic experience: A very good visit

Fantastic experience: Excellent and fast service! Safe environment as pertaining to covid-19 safety!