AAA Cranston

Fantastic experience: Renewed my license and REAL ID in like 20 mins!

Negative experience: Called several weeks ago in regards to an insurance product. Was told numerous times a stand alone umbrella was possible. Now being told it was incorrect and not offered. Very incompetent

Negative experience: I had to ask another employee for his name because he didn’t have his name tag on that it is unprofessional. I don’t know if he was trying to hide his name. I don’t know what’s going on with him. His name is. Tim a.k.a. Timmy to I come in first then a lady I sit down wait for like 5 to 7 minutes. A lady comes Check in and sit down 3 to 4 minutes her name gets called before me and then the dude is like trying to flirt with With her accent and how she’s doing and stuff, Having sweet talk with her and then everything’s done so now I’m waiting for him to call me. Another employee had to check into the computer and she actually dealt with me so I don’t know if it was a racial profiling. I don’t know what’s going on with that dude but I’m very upset.

Fantastic experience: They have good customer service, when I went there, there was no wait. I got my international driver's permit there when I traveled internationally.

Fantastic experience: Leasie, was Superb in her customer service execution.

Negative experience: I have auto insurance. Which is very expensive!! First time I talked to an agent. Gave her all my bank information. They changed me three times.insurance, membership fee and a filing fee. Just to nickel and dime me. I let it go. Second month they canceled my insurance. For nonpayment!! I called the main office and told them I gave them all my information already. But they couldn’t find it. They don’t even say sorry or anything. I had to miss work because didn’t want to drive with no insurance. So I gave them all my information again. For them to set it up for autopay. She said it’s all set. Now they sent me another letter yesterday. Saying I have 3 days to pay or my insurance will be canceled!! I wish I could find the reference number for the last time I called. This is crazy. Someone doesn’t know their job!! I do not recommend this company!!

Fantastic experience: Very friendly employees! The girl who helped me today was very helpful and patient

Fantastic experience: Always a pleasant experience!

Fantastic experience: I went to get a competitive quote on my home owners insurance,,, I got a quote that saved me money,,, Ria Apice,,,was so nice and easy to work with,,,, real nice experience I would and will recommend her to anyone. TJ. McCahey

Negative experience: They won't answer the phone. They leave a robot to do it, any company that does that sucks

Fantastic experience: I recently enrolled in AAA Cranston Driving School. I want to give a special shout-out to my instructor, Steven Wiant, who played a pivotal role in making my driving lessons enjoyable and effective. At 34 years old, with limited driving experience and a deep-seated fear of being behind the wheel, I embarked on my first lesson with a considerable amount of anxiety. However, Steven's understanding and patient demeanor immediately put me at ease. His energy and enthusiasm were contagious, creating a positive and comfortable learning environment. One aspect that truly stood out was Steven's willingness to go above and beyond. Recognizing my apprehensions, he generously provided an extra half-hour class, ensuring that I gained the confidence and skills needed for success. This additional time was invaluable, especially considering that the standard 6 hours of AAA classes may not be sufficient for everyone. While I do wish AAA's services were more affordable and included additional hours, I am genuinely happy with the overall experience. Steven's dedication to his students' success is evident, and I appreciate the personalized attention he provided throughout my lessons. Thanks to his guidance, I feel more confident and capable on the road.

Fantastic experience: Always had a great experience here! Stress free environment! Thank you!

Positive experience: If I was AAA I would look at Dave’s Towing reviews and see how unreliable they are and take them off your list of tow companies. 3 stars and almost all of them are about being unreliable and unprofessional

Negative experience: AAA has fallen from grace in the worst ways imagineable. Gold + membership and after waiting 4+ hours I STILL didn't get an ETA for arrival? I'm already preparing alternatives so I can never rely on this awful service ever again. Completely unreliable.

Fantastic experience: Laura V was super helpful. I’ve been stressed all morning and she just helped me without an appointment- 100% appreciate her ! THANK YOU AAA

Negative experience: This whole DMV/AAA keeps changing. I lost my license & now reservations are needed. They need DMV little offices all over the state. I went there today & I looked around to basically nothing but a few people working. It's very different than when I was growing up. There were zero pamphlets anywhere. Is AAA encouraging people to stop traveling? There's nothing for driving up North to NH, Vermont, NYC, Maine, or Rhode Island. No Disney, No Cruises So it's discouraging. I usually grab some pamphlets for heading North. The place was like a morgue

Negative experience: It's certainly a convenience to have DMV services at AAA however now I cannot get a customer service representative on the phone, the menu options are crazy and I waited on the line 1 hour this morning. I hung up. It's very upsetting. I made an appt however I'm heading their now. It's become a nightmare!

Fantastic experience: Great service

Fantastic experience: Great service.I used the registration section and the service was excellent.

Positive experience: Dropping my child off for drivers ed

Fantastic experience: Great experience!

Negative experience: l've been a AAA member since 2015, I got it mainly to have peace of mind for any road side assistance needed, that's been good, on the other hand, last month I tried making an appointment with one of the travel agents to book a family vacation package to Disney World in Orlando FL. She never returned my calls to schedule an in person meeting. Very disappointed in this particular service that AAA supposedly offers.

Fantastic experience: Great spot to take care of registration stuff. The workers there are incredible. I was in and out within 20 minutes .

Fantastic experience: Met with Pauline Costantino to discuss a vacation. She knew the travel business forward and backward and was extremely helpful. Been a AAA MEMBER for over 20 years and Pauline is another example of some of the nicest and most helpful folks you can meet.

Fantastic experience: Friendly employees. Got me in and out at a great pace.

Fantastic experience: Very nice

Fantastic experience: Great fast friendly service

Fantastic experience: Aaa insurance did a great job on my insurance,excellent customer service,great rates and nice people I would tell anyone to go to aaa first for all the insurance needs they might have and the road service is great too

Fantastic experience: Great location, friendly staff.

Fantastic experience: I always prefer to go to AAA for all of my DMV or EZ pass needs they are helpful, quick and always get me the answers or solutions I need for me or my business.

Fantastic experience: Very polite and helpful staff

Fantastic experience: This location was perfect! The staff are friendly and wonderful to deal with - always so helpful. Artie & Maria went above & beyond to get me certain dates due to my daughter’s hectic schedule. I couldn’t of asked for a better group of driving training staff especially Anthony Vaillante & Sharon O’Brien. Thanks for everything!!

Fantastic experience: This business offers excellent towing service in difficult moments for the driver. Very good service already implemented.

Fantastic experience: Love that I can get some dmv business done here. Always fast, friend & efficient!

Fantastic experience: Very good

Fantastic experience: Went to renew my license. I was in and out within 25 minutes, which was very quick considering I was 20 min. early for my scheduled appointment. The staff was very courteous and professional.

Fantastic experience: Very good

Fantastic experience: It was a very nice experience. We were in and out in 20 minutes.

Fantastic experience: The associates are very friendly and helpful. They accommodated me even though I didn't have an appointment.

Fantastic experience: Excellent service.I gor my appointment online, ent in there and the wait was about 5 min. The girl was fantastic, very friendly.

Fantastic experience: Excellent! Purchased a new membership...got a promotion on a great deal! Wonderful customer service!

Fantastic experience: Went to re-register my car, took all of ten minutes.

Fantastic experience: Quick and fast service, plate remake.. aplication i love the service

Fantastic experience: Customer service was great, have to make an appointment, went smoothly

Fantastic experience: Very good service

Fantastic experience: Great customer service, helped with appointment scheduling for dmv service. Thank you

Fantastic experience: Excellent friendly staff! Great experience!!!

Fantastic experience: I hate going to the dmv but aaa in cranston took care of my license renewal with no issues. Just make sure you bring the required paperwork, make a reservation if needed and the rest was simple. I'd take this any day over the actual dmv.

Fantastic experience: Excellent service from start to finish

Fantastic experience: AAA service was excellent

Fantastic experience: They were excellent.

Fantastic experience: I got fast service and theywere able to accommodate a walk in customer being an appointment only business. Got my State ID here.

Positive experience: Had to correct information on insurance coverage. They seem confused by the whole thing.

Fantastic experience: Great service. Thank you!

Negative experience: Went in to get a Real ID and my license renewed. They gave me the Real ID. They didn't renew the license. ??? License expires a week out and they don't think to renew it (despite me even specifically asking for it to be renewed...) But hey, at least I've been waiting 1 hour + for an answer on the phone!

Fantastic experience: Not too long of a wait

Positive experience: Nice and very professional. They answered all my questions regarding EZ Pass. The process was fast and they were very thorough with everything.

Fantastic experience: Service was amazing, fast and she handled everything with ease....

Fantastic experience: He was very nice and did a great job.

Positive experience: Not good, incorrect information online.

Fantastic experience: Good, but sometimes the services is low due to low staff but nice and quality customer service...

Fantastic experience: Good stuff

Fantastic experience: Excellent people very friendly and helpful

Fantastic experience: Extra helpful and super friendly

Negative experience: I am on hold for 23 minutes!!! Please don't justify this with COVID!! People can pick up the phone even if they work from home! unacceptable!

Fantastic experience: Staff friendly, organized, and most importantly efficient! Why did I EVER go to the DMV?

Fantastic experience: Very efficient, helpful and fast

Fantastic experience: Very easy to get Real ID

Fantastic experience: Very happy with their services, and professional employees. I will definitely be doing all my motor vehicle business, and AAA services with this branch in the future. Thank you for your outstanding service.

Negative experience: The lady behind the computer with the black short curly hair is so rude and hates her job she should just find a new career. Started yelling at me behind the desk when I wasnt even speaking to her! They don't care about the customer and when there was an appointment that was a no show no one else could take the appointment time .... so basically they sat there for 20 minutes.

Fantastic experience: Great service very friendly and respectful.

Fantastic experience: Went to AAA to get motorcycle license and was only there for about 20 minutes tops. There was a line when I got there but was way faster than an actual dmv. Thanks for the help AAA.

Positive experience: Very helpful, polite and professional

Fantastic experience: They follow Covid precautions and it's so convenient to make an appointment.

Fantastic experience: Both young ladies were so nice & professional! I'm happy I went to that office. Thank you!

Fantastic experience: Excellent & safe, line moved quickly

Fantastic experience: The staff was courteous and knowledgeable getting me in and out quickly and efficiently.

Fantastic experience: Excellent service clean, follow COVID19 regulations and Staff very pleasant and friendly no waiting time just perfect..Thank you AAA

Fantastic experience: Very good customer service with the DMV services I needed.

Fantastic experience: Was in and out, fast service and good customer service

Fantastic experience: Couldn't ask for more pleasant people or a more timely and professional experience. This alone is well worth the cost of a AAA membership. I seriously cannot say enough about how excellent an experience it was. I no longer have the deep and overwhelming dread of going to the DMV.

Fantastic experience: Every experience I have had with AAA has been superb. I would recommend membership to anyone. In fact, I give gift memberships at Christmas to four members of my family.

Fantastic experience: Very quick

Fantastic experience: Really good customer service at this branch by Marissa and others. Made a stressful day trying to find an open notary much better. Thank you AAA Cranston!

Fantastic experience: Very friendly and efficient. I am glad I am a member.

Fantastic experience: A real great experience. Renewed drivers license and Real ID application. Reservation for 10 A M. Arrived at 9:45 home at 10:15

Fantastic experience: I had an appointment and was taken on time. Service was thorough and efficient with a license renewal and registration transaction

Fantastic experience: If you don't have aaa you need to have it

Fantastic experience: Today I had an exceptional experience visiting this AAA location. I was there both for membership services and licensing services, and both processes were smooth, straightforward, and efficient. The staff members that I interacted with were friendly, clear, and knowledgeable and made the whole experience wonderful. It was so nice to check a few things off my to-do list and have them be easily and quickly handled. Thank you!

Fantastic experience: Great staff. Very efficient services.

Fantastic experience: Very helpful

Negative experience: This review is based solely on their car insurance. It's literally the worst car insurance we have ever had. First, they made so many mistakes in our policy. They send out random computer generated letters and you have to call to find out what the heck is going on now. The straw that broke the camel's back was finding out that our 6 month renewal was going up over $150 per month. I was told. . all of RI has had a rate increase. Not true!! We got another insurance company today and the coverage is the same and it's way less money. Thank you Jesus for your help.

Fantastic experience: Applying for the R.i. REAL I.D. and license was a real experience, but the good people at AAA got me thru it .

Positive experience: Very helpful always worth the price you pay for

Fantastic experience: Just a good deal. Insurance, travel agency, registry of motor vehicles, drivers license. All in one building! Who could ask for more.

Fantastic experience: Better than waiting at the DMV. You can get your ID/ real ID/license renewal, and car registration here. Trip planning is available to enjoy a nice family vacation and they even sell carry-on luggage at a discounted price for travel. You can get discounted movie tickets too! The employees are very knowledgeable and take there time in assisting you. There is a waiting area with chairs and accesible parking space. It's a great place to get all you need in one spot. Must be a AAA member.

Fantastic experience: Easiest way to renew your license

Fantastic experience: The staff is very professional and friendly, especially with a Spanish-speaking person. Thank you, Fremy.

Fantastic experience: People who work there are Great!

Fantastic experience: Great place