AAA San Luis Obispo Insurance and Member Services

Fantastic experience: Such a refreshing expert to work with people who are polite, professional and knowledgeable. This location has the most amazing staff. I have used them for vehicle registration, insurance, change of address… just great experience every time.

Negative experience: There is no option to schedule appointments online for services other than travel and vacation. Please add appointment via online scheduling.

Fantastic experience: great customer service. very helpful. the DMV could learn a few things from them !

Negative experience: Went to get a quote for homeowners automobile, rv insurance. Told receptionist what I wanted, she said that they had an agent & we waited 30 minutes, only to be told by the person that she couldn't help us, so we left

Negative experience: Use AAA San Luis Obispo, for any service other than Travel. I called Norwegian Cruise Lines to ask them where we should meet the shuttle to take us from the airport to the cruise ship. I was informed that the arrival time at the airport would not provide us time to get to the ship. When we contacted AAA we were told that we could rent a car and drive down in plenty of time to meet the ship. We lost out on the money we paid to get to LAX and they didn't even offer to cover the cost of the rental car. We booked our trip thinking their travel agents were knowledgeable. If you do book through their travel agents, due your due diligence and confirm everything they do. Do not rely on them to coordinate your trip.

Negative experience: When I was adding a new car to my auto policy the agent told me to buy my home insurance through AAA and bundle it with my auto which I've had with them for 30+ years and I could save money. I sent pictures and videos of my whole house and yard as requested. They reviewed the pictures and videos and wrote my policy and I paid the downpayment/installment. Now 2 months later they send a letter saying they are cancelling my homeowners because of an outside woodburning stove that was in a video I sent with the application. I should have just stayed with the company I was with. This is just plain WRONG!! AAA wrote the contract, I signed the acceptance of the contract and paid the money. Now they can just cancel. I call BS. I will not believe them or their ads. Don't trust them.

Fantastic experience: Planning a girl's trip to Scotland next year and went in to talk to a travel agent. This is a bucket list trip for me and I had already completed a lot of research on what I wanted to do and see. Tiffany Liendo worked with us to find the perfect itinerary for us. She was so friendly and professional. She did not rush us and answered all of our questions. I will definitely go back to Tiffany in the future for my travel needs, she was amazing.

Fantastic experience: Andrew helped me and was so nice willing to work with my budget thank you you guys are the best

Fantastic experience: We came to get our international drivers licenses. Anthony was great to work with, super nice. Service was efficient and friendly. We were able to get the photos needed for the licenses.

Fantastic experience: Always quicker than DMV. Very convenient location and parking. Staff is always friendly and helpful.

Negative experience: Member over 20 years called for roadside assist. Waited over two hours after being told it would 1hour or less contacted them and told it would be over two more hours. Never any communication from AAA. This organization is absolutely worthless. They charge for non existent services. Do not join them. Use you auto insurance for roadside assist.

Fantastic experience: Great customer service! I stopped by on Halloween of all days and the staff were mostly dressed up which was fun. They were all very kind, organized, & knowledgeable. My only inconvenience was when it came to pay my dues for changing titles, I needed to either pay in Cash or by Credit Card (couldn't take Debit which I don't understand). Since they didnt accept American Express either, I had to find an atm and come back. Otherwise all issues were sorted out there!

Negative experience: HORRIBLE CUSTOMER SERVICE! I will NEVER return to this AAA! After walking in and not being greeted for awhile I had someone “check me in”. I sat waiting for awhile. I then asked an employee about how much longer it would be because I’m headed back to work. All she say was your next. After completing with her customer she then took a gentlemen who walked in after all of this with no appointment. I went up and asked what’s going on I thought I was next and she just was slowly going through his paperwork and assisting him. I also let them know I was there for registration upon check in and no one mentioned I can’t pay with a debit card. I waited over 40 minutes FOR NOTHING! After speaking with a manager all she said is sorry and they have a new employee. Good luck to that employee being trained in such an environment.

Fantastic experience: Very helpful. After our car accident we were able to get help with an insurance representative right away. She was thoughtful and kind and super caring after a traumatic experience.

Fantastic experience: Leonardo was very helpful with my insurance and membership questions.. great customer service..I recommend seeing leonardo for your insurance and membership needs

Fantastic experience: Efficient and fast service. The security guard was exceptionally attentive. A man at the counter was attempting to circumvent the mask policy and the guard took care of the situation quickly and quietly. Thank you!

Fantastic experience: Always fast and friendly

Fantastic experience: Very professional.

Fantastic experience: Cheap insurance, free maps, very helpful

Positive experience: Fast and reliable

Fantastic experience: Very helpful

Fantastic experience: Friendly staff.

Fantastic experience: Service was fantastic. No waiting.

Fantastic experience: Wonderful service

Positive experience: I have tried twice to get someone to answer the phone at the office in San Luis Obispo only to be told both times to leave my phone number. I am tired of the old excuse of Covid-19 and paying for service that I am not getting. \

Fantastic experience: The service was great Very helpful taking care of my DMV Tag renewal And the travel agency helped with Tavel plans and hotel accommodation

Fantastic experience: Great experience, got car registered, without issues, within an hour. Everyone was friendly, kind.

Negative experience: I went in to use DMV services and was told it would be an hour or more wait. I left and drove 10 mins to the DMV and was in and out within 30 mins. Yes, I actually got faster service at the DMV!

Fantastic experience: Great!

Fantastic experience: Fast, dependable and reliable service. Rep (Lori) courteous, professional and friendly. Good experience.

Positive experience: Saved me many times, answer phone fast, "on it", the low subscription price is so worth it-to know help will arrive quickly is comforting especially on dark lonely roads.

Negative experience: I’ve been to the SLO AAA three times this week for ONE tag renewal, and have waited 45+ minutes each day. This location needs a larger, or possibly a better trained staff. I would not recommend this location, and unfortunately the staff doesn’t seem to care, either.

Fantastic experience: In and out quick

Fantastic experience: Always easier than going to DMV, even on Saturdays. Has great customer service, maps, and even notary.

Fantastic experience: The best!!!

Fantastic experience: AAA IN CALIFORNIA ARE FRIENDLY AND SERVICEABLE THANK YOU

Fantastic experience: Great service on a busy day!

Negative experience: Their hold times are to long ,after battery died on car battery died on phone waiting. Guy that came was very nice and eager to help friendly

Negative experience: Stranded my 76 year old parents over 5 hours in excessive heat. They had no water and drenched in sweat. They kept telling my parents they were almost to their location or arriving, but never showed. At one point they thought they were in Texas. My dad kept having to tell them they were in CA. It was a very stressful situation to say the least.

Fantastic experience: They were Super friendly and look excellent care ofMe. their system for handling her foot if Customers was very Efficient and they got everyone Served and Senton their Way quickly I and happily.

Fantastic experience: Quick and painless for an out of state title and reg. Was in and out in 45min. Way better than the DMV.

Fantastic experience: Remarkable auto insurance. I’ve had to make several claims recently and they have made it very easy and trouble free to get repairs done.

Fantastic experience: I have been a member for over 40 years. And as much as the auto rates and homeowners rates are fair, that is not what kept me with the auto club all these years. It was their customer service. I can’t even remember the last time I walked into a Department of motor vehicles. But I do recall the kind of treatment I got every time I went to the DMV. It wasn’t good. I am treated like a VIP at the auto club. They are courteous staff are extremely efficient and just make you really appreciate having a group like the auto club to be able to do your DMV paperwork and get your tags. I can’t imagine why anyone would want to go to the DMV after seeing how easy and quick it is at AAA.

Negative experience: Not the same ..and that before covid..you just do not care .and your phone system is outdated .most of your young people do not know nor do they care to know and produce the AAA customer service that made you AAA ..hope you do get help ..word is getting around and after my last experience with them iam will ti make free commercials from better service company .iam a model and actor...thanks but no thanks

Fantastic experience: Great people to talk to over the phone. Very helpful.

Positive experience: Have a title transfer took about an hour and 45 minutes everything's okay they left

Fantastic experience: Staff, very courteous, very efficient, They're very nice.

Fantastic experience: Used their DMV services. Very helpful to speak with a real person who is curtious.

Fantastic experience: Excellent service. Excellent personnel!

Fantastic experience: Outstanding

Negative experience: I never used it I don't know why I even got this rating sent to me so I wouldn't say it's that good if they're asking people that haven't used it how it was

Fantastic experience: Saved me from a lock out in a campground.

Fantastic experience: The workers are always so helpful and educated on everything. Love molly

Fantastic experience: Dmv services at Auto Club are a life saver. SLO staff is extra nice. Resolved a long running issue with registration with no appointment in under an hour and a half.

Positive experience: Great car insurance because they will give u gas if u run out of gas or a tow truck if u need one.

Fantastic experience: So helpful and fast!

Fantastic experience: Good service really fast..

Positive experience: Fast and great service as usual!

Fantastic experience: I ENJOY BEING WAITED ON BY PROFESSIONAL, COMPETENT & COURTEOUS FOLKS... MEMBERSHIP IS MONEY WELL SPENT!

Fantastic experience: Fast, efficient, friendly.

Fantastic experience: Great Service & Great People ... PROUD to be a member.

Negative experience: Got a quote and they sold all my information. Been getting non-stop calls for weeks.

Fantastic experience: Great service

Fantastic experience: The staff goes out of their way to help you. Our DMV paper work process was a breeze.

Fantastic experience: Very nice was really fast

Fantastic experience: I've always like AAA oh, they always provide great service have all my insurance through them! Dave

Fantastic experience: Speedy and secure

Fantastic experience: Good service

Fantastic experience: Friendly and helpful

Fantastic experience: Super helpful. Great workaround for 'dmv' paperwork.

Positive experience: Two lines, one to chek in, then one to wsit in. They work to make it move along.

Negative experience: Paid for a new insurance policy on Saturday...it's now Monday and have not received any proof of insurance, no email, spent 46 minutes on the phone talked to 4 different people, 2 managers apparently and none of them could do anything other than say sorry, we don't have any information. Told me I'll have to wait until the person that wrote my policy gets back to me. She said she would contact me with proof of insurance shortly...2 days later and still nothing. I should have stayed with Geico. Hands down the worst customer service I have received from an insurance company.

Fantastic experience: Excellent service by great staff in a friendly atmosphere. Much quicker than the DMV as always

Positive experience: very cautious about the pandemic. strange that they couldn't get a truck there for me when I locked my keys in my car. I had to download the app!! At AAA lot

Fantastic experience: I couldn't register my car at the DMV in any sort of timely manner, cause, you know. But that doesn't matter! cause I'm a AAA member and this office is nearby! It wasn't an easy process but it would have been much more difficult without these friendly and professional exerts guiding me through every step and taking care so much on my behalf. A benefit I didn't know I had with AAA and until COVID but now I see it's very worth having. BTW having to do with covid they've developed a great system to deal with being safe and following local guidelines, just get there early, take a number, and be able to hang out within 10 minutes for several hours. Definitely the best given the circumstances. They tried to tell me to sign up with their insurance while I was there but I wanted to shop around. Turns out their very non-pushy sales guy was totally right and they are the best deal and it would have been easier to just sign up in the same visit. They were very knowledgeable about everything I needed and relayed all the info very clearly. They looked out for my best interest filling every necessary and precautionary document with the DMV to make sure it would go as efficiently as possible with the fewest fees as possible. What should have been a painful experience was made into a positive because of their friendly and professional service. I will be back if I need anything car or insurance related in the future.

Fantastic experience: Best insurance to have and the yearly service is definitely worth it. I've been a long time customer

Fantastic experience: Courteous, knowledgeable, and fast service

Fantastic experience: A long time member, I have always received the help that I needed.

Fantastic experience: Visit Pismo Beach and my car got high center trying to turn around.. AAA responded within 30 min and the driver did an excellent job..

Fantastic experience: Esmeralda Contreras helped me with my insurance. I was in & out in no time. With all that is going on today everything was handled efficiently. Many Thanks.

Fantastic experience: You're DMV agent, Lori was extremely helpful! Also, Thomas Austin the insurance agent, was a pleasure to work with! We got everything done that we needed! Thank you! AAA San Luis Obispo is great!!

Fantastic experience: Very professional.

Negative experience: I had a flat tire today called AAA Automobile Club I waited one hour on the phone to speak with someone, a police officer and a gentleman stopped and change my tire, still no response from AAA shame on you AAA!!!

Positive experience: I love triple a!! I think Chris was having a bad day though. Hope grew feels better!

Fantastic experience: Needed to update my registration, and home address. I was in and out in 40 minutes or less. The Staff is very friendly and helpful. Make sure to bring a mask, and be willing to wait outside.

Positive experience: The staff is always great here. And if I need any DMV need or insurance this place I highly recommend

Positive experience: Cuz you get to hear the voice are you in good hands

Fantastic experience: Quick, easy DMV services.

Fantastic experience: Service girl was friendly and efficient with everyone ahead of me as well as me . They took great care of things .

Positive experience: The staff is helpful and friendly! Could use chairs outside for disabled clients!

Fantastic experience: Extremely helpful and kind. Make sure to come prepared, with all your vehicle or personal documents, of course.

Fantastic experience: Way easier than the DMV.

Fantastic experience: They were helpful since DMV was not doing. Vehicles. But it was 1 he 45 min wait

Fantastic experience: Safe and good service

Fantastic experience: Team members awesome. Helpful, polite and showing clients just how to social distance and still get great service. High 5.

Negative experience: Went to make payment, but was told only check's or debit card. I had a credit card with low interest, wanted to use, but was denied.

Fantastic experience: Well organized; excellent customer service; cordial assistance. Much appreciated.

Positive experience: Long wait 1.5hrs and no help to me on DMV...could have told me in the beginning.

Positive experience: Friendly, prompt, waaay better than DMV for services offered.

Fantastic experience: Love being a Tripple A member. I do not miss going to the DMV all the time!!! Nice quiet office too.