cheapfareguru
Information about cheapfareguru
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We specialize in last-minute travel arrangements, providing affordable flights across a wide range of leading domestic and international airlines. Whether you're headed to destinations in the USA, the Caribbean, Canada, Mexico, Europe, Asia, the South Pacific, or South America, count on us to swiftly get you there at a great price.
cheapfareguru: Reviews
Negative experience: I ordered the travel protection policy and they waived it without my consent. So they cannot refund me if circumstances change which they did. This is a third party agency and they are very dishonest. I will never book with them. I will always book with Air Canada from now on. They will go out of business very soon. No their rating is less than 2 star. Hard lesson learnt.
We would like to inform you that your insurance was not canceled or withdrawn by our office; rather, it did not verify because the money did not process at the time of purchase. We were able to locate Booking ID 2412148487 for your Air Canada ticket. An email from our office made it quite evident that your bank had rejected the insurance amount and that it had not been applied to your card. Please check your email for the details, per our request. Please be aware that the ticket is non-refundable due to airline rate regulations and policy, which are subject to change. As stated in the email confirmation you received, you are therefore eligible for Flight Credit for Future Travel.
Negative experience: I have reserved a round trip that I purchased with Cheap Fare Guru from HCMC to Luang Prabang and back. This purchase was made on Nov 6. So far so good. Then on Dec 25 my credit card was charged $25 with no explanation whatsoever. I tried to reach Cheap Fare Guru without any success. I had my credit card company contest the charge but am now very worried about my trip. Of course there was NEVER any CLEAR information about any kind of membership condition to my ticket purchase. This is unacceptable and of course there is no way to reach Cheap Fate Guru to cancel the membership. Do not use these guys if you want peace of mind and a scam free experience.
Hello, Catherine Your ticket for the flight from Ho Chi Minh City (SGN) to Luang Prabang (LPQ) is confirmed. Please check your email for the most recent flight information that Vietnam Airlines has supplied you. In accordance with the terms of the purchase, a USD 25 processing fee was made to revalidate your ticket in accordance with the updated flight schedule. You can contact us at [email protected] for a quicker response; please include the email address or booking ID you used when making the transaction.
Negative experience: NEVER USE THIS SITE TO BOOK FLIGHTS. Flight was rescheduled and we were never notified. When we called cheapfateguru at the airport for assistance they reported they notified us by email but refused to provide evidence of this or resend the email that was reportedly sent. We did not receive any refund and were not provided with other options for flights or credits. Customer service was extremely rude and refused to let me speak to a manager. Eventually, my husband was able to get through to the manager who was less rude but still provided no acceptable resolution.
Update: the airline has already processed the refund for the canceled flight through our office. Additionally, the airline verified that the email address quin********orp.com, which you supplied directly on the Frontier Airlines website, received a notification of the flight time adjustment.As a result, you received messages from both the airline and us about changes to your flight time For your travel from Cincinnati (CVG) to Las Vegas (LAS), which was scheduled with a combination of Frontier Airlines and American Airlines, we were able to find Booking Id 2409227809. You were notified of the flight time change more than 40 days prior to the departure date when an email was sent on November 14th to the email address you supplied at the time of purchase. Airlines may change or cancel flight schedules for technical reasons or to fulfill operational requirements. Weather conditions may potentially cause changes or cancellations. In such cases, we will make every effort to rebook the passengers on another date or flight According to the call record, the relevant airline has already received your authorized refund request. Without the passenger's consent, we are not permitted to alter, reimburse, or revalidate a flight. We advise travelers to verify their flights at least 72 hours in advance because airlines frequently alter their flight schedules. A separate email with your email address and pertinent details is sent to you for security purposes.
Negative experience: Do not use this site! I very rarely post reviews, but using this site costs me hundreds of dollars (extra) for a holiday flight. Not to mention, they booked my reservation as a standby with the intent of getting more money…knowing this. Because I had a gut feeling, I fixed it all through United. This is a scam and should be looked at closer. Don’t fall for it being cheap…do yourself a favor and book through the airline.
The customer is not satisfied that the agent communicated her about the time adjustment that United Airlines made, even though the customer was aware of it via email and text message. Please take note that itinerary changes are only made by the relevant airline, which in this instance is confirmed by United Airlines. We were able to track down one reservation made by Kristi Marie Charles for traveler Luis G. Quezada; there is only one charge for the ticket, which was approved on December 12th, and no further fees. We advise you to disclose the charges you mentioned in the review.
Negative experience: I purposely bought a changeable flight ticket and ends up I have to pay 300 dollars to change my flight!!!
Your November Booking ID2411120911, which was USED according to the original charge and dates in our system, was located. For the aforementioned reservation, there are no extra fees shown on our account. In order to verify the costs, we ask that you supply the booking ID number that is mentioned in the review. The system also found three reservations from June 2024 that are all USED according to the customer's initial airfare
Negative experience: TERRIBLE SERVICE! Charged us 35 USD to cancel our reservation within 1 minute of making it. HORRIBLE DO NOT USE THIS SITE!
We were able to locate your Booking ID as a special one time exception we will look into the reversal of cancellation charges. We would like to share that The Terms and Conditions that the cardholder agreed and E-signed prior to her purchase clearly mention that 24 hours cancellation: If you need to make any changes, we’ve got you covered! You will be able to cancel your ticket within 24 hours from your original ticket purchase. Our agency fee applies ($50 for domestic & $75 for International).
Negative experience: The worst travel agent ever. I called the customer service to change a flight, I stayed on the line 43 minutes then I talked to the agent for the 15 minutes and at the end he said the concerned department is not working at the moment and they will call me back later and disconnected the conversation. This travel agent is not recommended
We acknowledge your dissatisfaction with the lengthy wait periods, and the system was able to discover Booking Id 2411010622 linked to the above name. Additionally, we deeply regret any inconvenience our answering service may have caused you.Your experience did not align with the high standards of service we strive to deliver.An agent will get in touch with you to go over your options and determine the best course of action. Establishing a long-term working relationship is our aim. In order for our customers to enjoy their journey without worrying about overhauls, we are also dedicated to provide the best service possible.For a quicker response, please send an email to [email protected] with your booking ID.
Negative experience: This is just scamming in disguise. Every other app similar to this that I’ve tried HAS accepted refunds, and also didn’t try to force us to buy a more expensive ticket! I missed a flight due to miscommunication but when I needed a refund they declined. Maybe this is why this app is at a sad 1.3 stars. Do better than to scam people. Never using it again. Pooor customer service.
Please provide your Booking ID to check your details, we are unable to locate a booking with name listed on the review.
Negative experience: This was a horrible experience. Twice. The first time, I booked two round trip first/business class tickets to Colombia. My booking demonstrated first/business class and this is what I paid for. Cheapfareguru contacted me to confirm my booking and told me the domestic portion would be economy class, however, I would still be charged for first/business class tickets. They told me it was because there were no first class seats available on the domestic portion. I declined and said then cancel it because I was not going to pay for first/business if I couldn't sit there. I checked the airline and found there were indeed first class seats so I thought i'd try Cheapfareguru again. I rebooked the flights and was told again that there were no first class seats but this time, the tickets were less reflecting this. I booked, confirmed and instructed and the trip showed up on my United account. The next day, I received a message to call them urgently as my tickets had been cancelled. When I inquired I was told that either I or the airline cancelled the tickets and I was offered to cancel my reservation which I did. I called the airline and they informed me that Cheapfareguru never confirmed the reservation with them so they cancelled it. Cheapfareguru not only charged the flights but they charged me a service fee for using them! I contested this and they argued that it was my fault for cancelling the flight even though the airline was who cancelled it. The agent argued with me over and over. I had to contact my credit card company to contest the charge. I will never use this site again! Not worth the bit of savings you may get.
Booking ID 2411124065, which was made online for the trip from San Diego (SAN) to Medellin (MDE) on November 11th, was found by the system. The customer's chosen flights and rate were booked, and the airline's cabin configuration was the only one used. Due to a duplicate reservation made by the airline, our reservation was canceled because the customer booked flights directly with the airline.
Negative experience: this company is scam and its only in business to screw customers with hidden fees. They charge their customers every time an airline schedule is changed. this is ridiculous.
In accordance with the terms of the purchase, a one time processing fee was charged to revalidate your ticket in accordance with the updated flight schedule. You can contact us at [email protected] for a quicker response; please include the email address or booking ID you used when making the transaction
Negative experience: They are a bunch of scammers and all they do is take money out of you. NEVER TRUST THEM!, their customer service is trash , its the worst.
In order to review your concerns, we need to see your booking ID or email address that you used to make the transaction. The system cannot verify a reservation using the name you provided in the review.
Negative experience: Seriously the worst! They have cheap flights but let me tell you... they change the tickets and times ALL THE TIME. They also upcharge you $20 at will to notify you by email that your flight has changed. It's all INDIA based but shows Los Angeles. DO NOT USE THIS SITE!
Due to a scheduling change that is out of anyone's control, including the travel agent, only the airline has the authority to change or cancel the flight. However, we and the airline are dedicated to offering the passenger a different trip, therefore the passenger is always notified of any changes as soon as the airline notifies us. We are unable to check your exact flights because we cannot find your Booking ID using the information provided. You are requested to send your Booking ID details at [email protected] to review your concerns
Negative experience: I wanted to share my extremely frustrating experience with Cheap Fare Guru and strongly advise others to steer clear of this company. This sham of a company is not even worth the one star I gave it. I booked a flight through them and carefully selected my seats in Delta Comfort. However, due to an operational change on Delta’s part, the tickets were reissued—yet Cheap Fare Guru did not reinstate the seat selections I had originally chosen. Worse, I was never notified about this change. When I checked in online, I was shocked to find myself and my travel companion assigned to two middle seats in rows I did not request. This is when I first became aware of the issue. I immediately contacted Cheap Fare Guru for assistance, and the situation was escalated to a supposed manager named Adam. To my dismay, he was not helpful at all. Instead of offering any solution, he blamed me for the mistake and offered no viable recourse. I am still waiting to hear back from him (supposedly in 24-48 hours from our call) after he had a chance to further investigate and escalate the matter. I had to call him back. Adding insult to injury, after all the hassle and frustration, Cheap Fare Guru offered me a $100 voucher as compensation. However, this voucher is completely useless given the poor experience I've had with the company. I have no interest in using their services again, and this voucher will never be put to use. It’s nothing more than a hollow gesture, one that doesn't begin to make up for the inconvenience, poor customer service, and complete lack of accountability. It is beyond frustrating to deal with a company that provides such poor service and shows no responsibility for its mistakes. Given the lack of support and resolution, I would strongly recommend that others avoid Cheap Fare Guru at all costs. Save yourself the stress and frustration—there are far better options out there for booking flights. I hope this serves as a warning to others to think twice before using this company!!!
Update- Update: We apologize for the inconvenience you experienced with your flights and were able to discover Booking ID 2410048887 linked to the review. Please take note that, as everyone is aware, the airline industry has been dealing with hundreds of flight cancellations every day due to operational and weather-related reasons. This causes a great deal of stress for both the airline and travel agents, but passengers bear the brunt of this. A voucher was initially approved, however it was later modified to reflect a $100 refund to your original payment method. We want to stress once more that while an agent may attempt to help with initial selections, the airline alone is able to verify any particular requests. We apologize once more for failing you as an agent this time. Although we are always trying to get better and help our clients in every way we can, it is clear that we fell short at your hand. An agent will review your information and determine the best possible solution. Establishing a long-term working relationship is our aim. We are also dedicated to providing the best possible service to our customers. We request to provide your Booking ID at [email protected] for a faster response
Negative experience: This is a piss poor company!! Was charged for flight change which wasn't done by me ($50) . Service tech hung up on me. Wasn't able to answer my questions. Will not use company again.
System is unable to locate a booking with above given name, request to send the booking details and [email protected] to check the details and revert
Negative experience: I have never dealt with such an unscrupulous company. Do not ever book any type of flight with them. Their customer service sucks and you will get a runaround for days upon days. Worst company ever
We will have an agent contact you to assist you with your booking. Though we found your United Airlines reservation, which you canceled with United Airlines directly (Board ID: 2410143611) and is in control of the tickets. Please get in touch with the airline so that they can adjust your reservation to reflect your new itinerary. Rules and restrictions regarding airline fares are applicable.
Positive experience: After my previous review, 3days later CheapFareGuru took action. They changed the complete trip at the end I paid additional charges for the new tickets for their issue. It doesn’t seem okay to me. Since I have booked the tickets initially, I felt I have no other way. Agent Frank assisted in this regard professionally. Cancelation costs covered they said each ticket 150$ though they charged me additional amount 110.63$. Thank you Frank. Must stay away from this company. We booked the tickets online for my parents. They didn’t confirm the tickets after one day CheapFareGuru lady agent called me continuously when I was at work and said return Qatar flight need to change it to JetBlue flight, they changed and charged me 79$ extra for no reason and when I asked they have minimum agency charges, and the return dates the lady agent changed jun to Jan without my consent. I even said don’t change the return dates, she said verbally she is not changing the return dates and she changed in the itinerary without me knowing, and promptly they took confirmation from me when I gave the confirmation I was not concentrating on the return dates coz I was busy with work and I was in the impression that she only changed the flight not the dates. After few weeks one day my brother saw the parents Itinerary return dates they are wrong should be June when we booked but itinerary showing Jan. This fraud batch changed to January. When we asked why dates are wrong in the itinerary agent saying you only confirmed the ticket itinerary, and the agent Henry started asking us to pay additional money. If you don’t serve justly definitely unfair business practices will need to be severely punished by consumer rights. We really regret for choosing CheapFareGuru.
We are glad the resolution was done, we request to email at [email protected] for a faster response
Negative experience: This company is treating, they keep your non-used flight refund and turn into a credit to force you for future purchase. I have a non-used flight from Eastern Airline on 4/21/2024. After I returned to the US. I requested assistance from the company to seek for the non-used flight refund. It took about 4 months. On 8/20/24, they sent me an email for the approval of refund of $914.40 and will withhold a process fee of $150, and indicated it will take about 7-10 business days to reflect the refund to my credit card. However, I received no refund to my credit card after approx. 3 weeks. I followed up with the refund. On 9/25/24, they sent me an email to apologize for delay on my refund, and instead of sending the refund back to my credit card, they will keep the refund as credit and inquired me for a future purchase from them. It was against my will and stole my refund without my authorization and convert to a credit on behalf of their favor. First of all, I have no obligation to continue purchase the tickets from this company. Second, I have no planning to travel and I have no need to purchase flight ticket in near future. I need money back to my credit card account, it is my money!!! They do not have right to keep my non-used flight refund and forced me to accept the credit for future purchase.
For accounting reasons, we were unable to reverse the credit card funds which has led to so much delay, thus a check will be sent instead. Once more, let me say how sorry we are for the experience you had because of the airline and audit component system errors. We urge to check your email sent out with details so we can move forward for reversal.
Negative experience: Added fees for airline schedule changes. Recommend booking directly with airline. Cheapfare Guru is a sham business!
Airlines may change or cancel flight schedules for technical reasons or to fulfill operational requirements. Weather conditions may potentially cause changes or cancellations. In such cases, we will make every effort to rebook the passengers on another date or flight and give them the greatest service and flight options feasible. We understand that you are concerned about the fee associated with your ticket; however, the onetime fee that we charge is for an agency ticket reissue/revalidation fee; as stated in our terms and conditions, this fee is essential for us to charge in order to cover fees imposed on us by the supplier and to pay for the service that we are providing you with. We hope this addresses your inquiry.
Negative experience: Scammers in disguise of cheap tickets! Don’t do business with tgese guys. They will charge you $75 for change originated by airlines. Ridiculous!
Airlines may change or cancel flight schedules for technical reasons or to fulfill operational requirements. Weather conditions may potentially cause changes or cancellations. In such cases, we will make every effort to rebook the passengers on another date or flight and give them the greatest service and flight options feasible. We understand that you are concerned about the fee associated with your ticket; however, the onetime fee that we charge is for an agency ticket reissue/revalidation fee; as stated in our terms and conditions, this fee is essential for us to charge in order to cover fees imposed on us by the supplier and to pay for the service that we are providing you with. We hope this addresses your inquiry.
Negative experience: Worst customer service Always asking for more. Don’t get scammed by the fair prices, you will end up paying way more. Things that you can’t imagine they will charge you. Never more
We were able to locate One Booking 240******7 for your family's travels. The only fare you authorized was charged and chose for the flights you reserved on September 27. After that, a USD 50 cost was assessed because you had asked for one passenger's name to be changed; the airline needed to revalidate this, hence the USD 50. further than this, no further charges have been made, and we have not gotten in touch with you regarding this reservation. For the purpose of better understanding your concerns and offering a solution, we would appreciate you sharing the additional costs you are referring to in your review. Therefore, if possible, please disclose the additional fees you mention in this review.
Negative experience: I purchased just yesterday, I booked a one way ticket, and they call me for confirmation, after 5hours they called back it says the price was right, I’m patiently waiting for my ticket to be released. I HOPE THIS IS NOT SCAM!!
Hello, Gina. Thank you for booking with CheapFareGuru for your upcoming trip. Please note that your E-Ticket confirmation, including all flight details and costs, was sent to the email address supplied at the time of purchase on October 6th. If you don't see the confirmation in your inbox, please check your spam or junk folder. Please contact us at [email protected] if you require any additional assistance.
Negative experience: Worst customer service ever stole 800 dollars from my family. NEVER BOOK WITH THIS PEOPLE THEY WILL TAKE MONEY OUT OF YOUR CREDIT CARD WITH OUT YOU EVEN KNOWING.
We were unable to discover a booking ID for the person listed.Please send an email to [email protected] with your booking ID so that we can check your information. We sincerely regret for the issues you encountered when communicating with our answering service.The situation you encountered was inconsistent with the excellent quality of service we seek to provide. Our customer service experts continually strive to provide excellent customer service.
Negative experience: Horrible customer service stole so much away from me about 800 The man that attended me was extremely rude. Wish I would have read the reviews before booking this horrible place.
We were unable to discover a booking ID for the person listed.Please send an email to [email protected] with your booking ID so that we can check your information. We sincerely regret for the issues you encountered when communicating with our answering service.The situation you encountered was inconsistent with the excellent quality of service we seek to provide. Our customer service experts continually strive to provide excellent customer service.
Negative experience: This airline was very rude they stole 800 dollars from me they are scammers
We were unable to discover a booking ID for the person listed.Please send an email to [email protected] with your booking ID so that we can check your information. We sincerely regret for the issues you encountered when communicating with our answering service.The situation you encountered was inconsistent with the excellent quality of service we seek to provide. Our customer service experts continually strive to provide excellent customer service.
Negative experience: Garbage company If I was the owner, I'd be ashamed or running this service. But then again, if I'm also a weasel and a thief I wouldn't care either. I'd your posting here, you probably already got scammed by these guys. If you're reading this. DO NOT PURCHASE TICKETS FROM THESE GUYS. they will take your credit card and charge you extra unauthorized fees a week later.. No good..
We're sorry to hear about your experience. Please contact our support team with your booking details so we can investigate and resolve this issue. Your satisfaction is important to us.
Negative experience: This is an absolutely horrible company. Do not ever do business with them. They look to change the time of your flight and each time they charge you a fee. So you think you're getting a cheap ticket and you're not. You're probably paying more than you would. If you made reservations directly with the airline. Customer service is horrible. They simply do not care. I don't even know how this company stays in business. I will never ever book a ticket through them again... Now they respond with some pre-written BS a one-time fee. Sure. One time every time the airline possibly changes the flight. Their response has not changed my mind about dealing with this company, especially if I receive another fee between now and February. My friends book the exact same flight directly with American airlines and they were not charged a fee. There's nothing that has to do with the weather as to why this time was changed on the flight. I realized flights change but I've never been charged before when a flight was changed at their request.
Airlines may change or cancel flight schedules for technical reasons or to fulfill operational requirements. Weather conditions may potentially cause changes or cancellations. In such cases, we will make every effort to rebook the passengers on another date or flight and give them the greatest service and flight options feasible. We understand that you are concerned about the fee associated with your ticket; however, the onetime fee that we charge is for an agency ticket reissue/revalidation fee; as stated in our terms and conditions, this fee is essential for us to charge in order to cover fees imposed on us by the supplier and to pay for the service that the team is providing you with. We hope this addresses your inquiry.
Negative experience: The customer service is very very bad with wrong advertisement , read very correctly before booking the insurance I will never use this website again poor customer service just taking your money.
Travel insurance and their claim policy is governed by USTIA and other applicable state law which is also pre-disclosed to all their user prior to the purchase. You can contact your Travel Insurance directly to check the coverage provided. The Basic Economy fare selected is the lowest fare option offered by Airline. Basic Economy fares bring you the same Main Cabin experience at a lower cost, in exchange for some airline restrictions. Tickets are non-refundable and non-changeable as per American Airlines Fare Rules.
Negative experience: They trye to scam me,when I booked my ticket they change the time and the price.Next day I gave a phone call that they need my account number that they can take money out.They that that people are stupid.I will not give to that company 0.
There was no charge made to your card since the payment for the tickets did not go through. Because the originally selected flight was not available, our customer service representative suggested you the next best available choice based on comparable criteria. Our website is not manually controlled; rather, it includes a live booking engine that displays all live results acquired from the airline's system. Please bear in mind that airlines modify prices and availability on a frequent basis, which might lead to fare adjustments or inaccuracies. As a result, the specified price is not verified until all conditions are met, the credit card is charged, and an E ticket is issued.
Negative experience: In the middle of verifying my purchase, they changed the expiration date on their end, so my bank kept declining the charge. This is shady AF. Obviously, their prices are not legit. So they don't charge me for the flights, but they charged me for the insurance on them. IDK, this experience has been so exhausting. So cherry on top. I had to pay an additional 102 dollars, but nobody asked me if that was OK. Nobody told me that I was going to have to pay for this amount. It just appeared out of nowhere. Hmm, I was told by email, and every other avenue that my total was going to be 783.00, they even sent me an email with said information. Then it ends up being 891. DO NOT BELIEVE THEIR PRICES!! READ ALL THE REVIEWS BEFORE YOU DECIDE TO GO WITH THIS COMPANY! Update what you're forgetting to say is that the changes you're speaking of were made on the 1000 purchase, not this one. But nice try trying to call your client a liar. I also have proof that the 1000 purchase never went through. Thank you for your response. Now people can see for themselves the kind of low quality customer service their getting. Zero responsibility!
Due to an issue in your initial booking, the price you selected was not available, and your reservation was not confirmed. All travel portals and travel suppliers worldwide are often concerned about airline fares changing quickly. Since the flight you had initially chosen was not available, our customer support representative gave you the next best choice based on similar requirements. It was noted that you had made many confirmed reservations and authorized payments for them, and that you had rescheduled everything over the phone with our agent. However, you failed to indicate in your evaluation that you personally approved and rescheduled everything.
Negative experience: I wish I had checked the reviews before booking my flight through this company. I will definitely never use them again. I was happy with the price of my initial purchase of tickets and figured since I had bought the trip insurance as well as travel assistance plan and was within the 24 hour period I would be able to switch the reservation for the return flight - it had me switching planes twice and in the air from 6:30 in the morning till 11:13 that night The new flight didn’t depart till 1:59, I only had to change planes once and arrived at 10:20. However they charged me an additional 254 for the change. Today I get an email saying the flights been changed to depart at 6:45 and arrive at 6:13 Which makes me mad I paid the extra 254 for the switch and that early departure is impossible with the 2 hour drive to the airport so I’m charged another 50 dollars to get on a flight that leaves at 2:40 It should be interesting to see what this trip ends up costing me.
We found your travel details with a combination of United and American Airlines. We understand your displeasure due to the airline's scheduling modifications.The airline altered and canceled the flight owing to a schedule change beyond anyone's control, including the travel agent. Nonetheless, the airline and we are committed to providing the traveler with an alternative flight. We can either request a refund or look for alternative flight choices. I totally agree that making changes comes with a cost, which is unfortunate. We will have an agent contact you to discuss your choices and find the best potential solution. Our goal is to establish a long-term working collaboration. We, too, are committed to giving our clients the finest deals so they can enjoy their trip without worrying about overhauls.
Negative experience: Sold me a ticket for an American Airlines flight that was overbooked; when I got to the gate they said I do not have a seat and had to wait and see if 4 people would take a voucher & overnight hotel stay to see if I could get on the flight. The reason being "there was a weight restriction on the plane" I will never use Cheapfareguru or fly American Airlines again. I didn't even want to give 1 star but had to in order to post.
Overbooked flights and weight restrictions are situations beyond our direct control, but we fully understand how disappointing and stressful they can be. Please note that the weight restrictions are imposed by the airline, not us. If you need any further assistance please contact our team at [email protected].
Negative experience: Straight consumer fraud. I booked 2 tickets received several calls from foreigners everything although they're calls are from 213 los angeles area code. 3rd call tells me the rate increased after I made the purchase and after 4 hours still not e-tickets. Beware of this site. Reporting to fbi, fcc, consumers affairs
We saw that you have made new flight tickets with United Airlines and in regards to your fisrt booking please note, our website is not manually controlled; instead, it is equipped with a live booking engine that displays all live results obtained from the airline's system. All fares displayed on our website are sourced straight from the airline's database. Please keep in mind that airlines alter pricing and availability on a regular basis, which can result in fare changes or errors. Therefore, the price selected and booked is not confirmed until all conditions are completed, credit card is charged, and E ticket is issued. Rapidly changing airline fares are a typical concern for all travel portals and travel suppliers globally. The originally selected flight was not available therefore our customer service agent offered you the next best available option based on similar requirement. Please feel free to contact our support team for any question or concerns at [email protected]. Have a safe trip
Negative experience: Don’t book with CHEAPFAREGURU they are using your credit card and charging your credit card with taking your concern. They have charged me $50 for change in flight timings. After I spoke to them the senior employee told that everything is mentioned in the website. Just refer our website and he disconnected the phone. They are liers.
To check your booking and handle any issues you may have, please provide us your Booking ID or the email address you used to make the transaction. Due to information security concerns, you can email [email protected].
Negative experience: I booked a flight and it said I could cancel within 24 hours which I did. Then I was told that there was a $50 cancellation fee. Tricky group hides it in the small print and implies when you book that you can cancel for free. What a ripe off.
Hello, Rebecca. The system was able to discover two bookings related with the provided information, and there was no cost levied for your flight cancellation. Your first booking was cancelled with a full refund, and your second booking with Delta Airlines is confirmed. Delta Airlines flight confirmation was delivered to the email address, provided at the time of purchase.
Negative experience: I had to book an airline ticket to match another family member. They said there was an error and just cancelled my reservation. I paid for it but they didn't complete transaction. Just said flight was no longer available. Criminal really. People make special plans and they ruin them with no thought at all.
To better understand the issues you encountered and work towards a resolution, could you please provide us with your booking details to our support team at [email protected]. We are committed to making things right and hope to restore your faith in our services.
Negative experience: DO NOT USE! CONTACT ACTUAL AIRLINES, DO NOT BELIEVE ANYTHING THAT CUSTOMER SERVICE SAYS, ALL LIES. COMMISSION WAS MORE THAN $200 MORE THAN HAD I BOOKED WITH UNITED AIRLINES. I DO NOT UNDERSTAND COMPUTERS HENCE THEM OVER PRICING BUT CLAIM BEST PRICING. CUSTOMER SERVICE HUNG UP ON ME 4 TIMES WITHOUT ANY ASSISTANCE. THIS SITE SHOULD BE REMOVED AS IS NOT A TRUST WORTHY SITE. BEFORE PURCHASE OF TICKETS PLEASE MAKE SURE THAT COMPUTER HAS NOT SENT YOU TO THEIR WEBSITE. I TOLD REPRESENTATIVES THAT I WILL NEVER USE THIS COMPANY DUE TO MY LACK OF KNOWLEDGE OF COMPUTERS. NO MORE FREE RIDES FROM THIS B/S WEBSITE. PLEASE USE ACTUAL AIRLINES AS THESE PEOPLE HIDE BEHIND THEIR NAME. ENGLISH IS 2nd LANGUAGE WHICH WAS HARD FOR ME TO UNDERSTAND. REALLY HATE FAKE COMPANIES. USE EXTREME CAUTION IF ON THEIR WEBSITE. LESS THAN THE ONE STAR RATING WHICH I AM POSTING. DO NOT BELIEVE REVIEWS AS I BELIEVE WITH MY EXPERIENCE THAT THEY ALSO HIDE BEHIND THESE REVIEWS.
Please share the Booking ID or Email address or phone number that was used at the time of purchase to check the details and revert you back.we sincerely apologies for the inconvenience caused to you while dealing with our answering service .The situation you encountered was not in line with the high levels of service we aim to provide. Our customer service agents always work hard to maintain the high level of customer service
Negative experience: If you need buy the plane ticket, do not use this website. I never give any website 1 star except this one. If you ticket change by the aieline, even you do nothing, they will charge you $105 per ticket. Again do not use this website or company, they are "Tyrant".
Thank you for taking the time to share your feedback. To better understand the issues you encountered and work towards a resolution, could you please provide us with your booking details to our support team at [email protected]. We are committed to making things right and hope to restore your faith in our services.
Negative experience: Poor customer service. My email was misspelled and therefore I wasn't able to change my ticket which was $10 extra within the 24 hours. I know what dates I told them that I was to travel and they placed the wrong date now they trying to get me to purchase another ticket through them! Fraud compant
The booking for the aforesaid customer's trip from Houston (IAH) to Richmond (RIC) could be found by the system. The OTP (One Time Password) was sent to the customer's phone in order to verify the dates and flight information thus there is no trace of fraud here. The agent suggested that you adjust the dates in accordance with airline ticket regulations. For any necessary adjustments to your flights using your Booking ID, you can get in touch with [email protected].
Negative experience: Horrible service. I would give it a 0 if I could. Made a total of 3 phone calls. Waited over 3 minutes each time. The first time, the lady hung up on me when I asked that she not give me an attitude and that she needs to work on her customer service skills. When I called back, she tried to tell me it was someone else that I spoke to. She then proceeds to tell me that the flight price online is not correct and that the price is an additional $700. Told her we just want to cancel then since sun country has it for a much cheaper price. She proceeds to tell me there will be a cancellation fee when she can’t even ticket us. She did end up cancelling it without a fee. 2 hours goes by and no cancellation email confirmation. I called back for a third time and she yelled at me saying she doesn’t have time to send that email. Continue to yell at me and refused to let me talk. I would never use a place like this unless you want them to scam you out of your money. I only had to deal with them because my none English speaking neighbor didn’t know and purchased through them and needed help contacting them. Do yourself a favor and go straight to the airline.
We are working constantly on improving and assisting our customers in every possible way to ensure their satisfaction. Please share your booking details to review your concerns at [email protected]
Negative experience: Stay away from booking with this terrible company. We lost a family member and had to cancel a flight within 24 hours. They hung up on me and my daughter several times when trying to figure things out, and are full of excuses. Do not give these people your business!! They are not willing to work with you and have no compassion or empathy.
We urge to provide your Booking ID to check your details as the sysytem is unable to locate a Booking Id with above listed name We sincerely apologies for the inconvenience caused to you while dealing with our answering service .The situation you encountered was not in line with the high levels of service we aim to provide
Negative experience: WORST customer service my family has ever received. These guys hung up on us several times are were extremely unhelpful, unprofessional, and insensitive to our families situation. DO NOT BOOK THROUG THIS SITE!!
The situation you encountered is truly unacceptable, we always try to assist our customers in every possible way. Though we request to please provide booking ID or passenger details to check your case and revert back with a resolution. You can reach us at [email protected]
Negative experience: Very worst experience today and they charged me $35 for the flight schedule change. I seriously don't understand what they are going to reissue/re-validate when the airline changes the schedule. I don't recommend to anyone.
System was able to locate Booking Id 2404297195 ,To begin, we wanted to explain why the airline changed its schedule. Airlines may change or cancel flight schedules for technical reasons or to fulfill operational requirements. Weather conditions may potentially cause changes or cancellations. In such cases, we will make every effort to rebook the passengers on another date or flight and give them the greatest service and flight options feasible. We understand that you are concerned about the fee associated with your ticket; however, the fee that we charge is for an agency ticket reissue/revalidation fee; as stated in our terms and conditions, this fee is essential for us to charge in order to cover fees imposed on us by the supplier and to pay for the service that the team is providing you with. We hope this addresses your inquiry.
Negative experience: I believe that the company @Cheapfareguru and @CopaAirlines have increased the price of tickets. My husband bought a ticket for me to travel from Austin, Texas to Cali, Colombia for June 8, 2024. The ticket, which was for a basic fare without including luggage on Copa Airlines, cost $795. However, when I checked the same ticket for the same dates with American Airlines in the main cabin and including luggage, it only cost $573. I contacted the company, but they said they cannot issue a refund because it is a basic ticket. I don't understand why it's considered basic when it's more expensive than tickets from other airlines. It doesn't seem fair for these companies to raise ticket prices so unreasonably. I tried to cancel the flight and requested a refund, but they declined my request. The customer service agent said a supervisor would call me back, but that never happened. My main concern is who is regulating these prices and why I can't request a refund. I believe it's my right to request a refund when I consider these prices unjustified.
We're sorry to hear about your recent experience and the frustration it has caused. Please contact us at [email protected] for a prompt and immediate response to your concerns. We assure you to provide the best possible solution as per the airline’s policy and guidelines. Our website is not manually controlled; instead, it is equipped with a live booking engine that displays all live results obtained from the airline's system. All fares displayed on our website are sourced straight from the airline's database. Please keep in mind that airlines alter pricing and availability on a regular basis. In regards to fare being non-refundable plaese note that a Basic Economy fare was selected at the time of purchase.Basic Economy fares bring you the same Main Cabin experience at a lower cost, in exchange for some airline restrictions. Traveler need to pay for check bags.Seats are assigned at check-in, and as per airline fare rules Tickets are non-refundable
Negative experience: Never ever use this website for booking tickets. Complete rip off. If you cancel the ticket, they don’t refund you. Instead give you credit under conditions and charge you cancellation fee at the same time. So you basically get nothing back. Plus the price is not what it says on the website. They also charged me about 24.18 dollars service fee which is quite high. Don’t book from them. Farud. Terrible terms and conditions. Their terms and conditions are just to make more money. They will keep charging your credit card.
The system was able to locate Booking Id 2405238664 using the above reference name. Any cancellations and adjustments are subject to the airline's fare rules and regulations. Your ticket type influences your cancellation policy. The fee is not an additional charge; rather, it is included in the price offered to the consumer and is revealed before you complete your final purchase. We would also like to clarify that your card was only charged once for the issuance of your ticket, as per your authorization; no other charges were made for this booking.
Negative experience: I Would give this company ZERO stars if possible! This "company "is a SCAM!!! I purchased a round trip ticket for a trip in August. I have already received an email stating there was a change in itinerary (a one minute change). The next thing I know, I'm being charged $25 for a "re-issue/re-validate" fee. I have already reported them to the Better Business Bureau but I wanted to warn anyone who might be deciding whether or not to do business with them. Do not make the same mistake that I and countless others have made.
We require that you enter your Booking ID so that we can check the flight details and get back to you. Please contact us at [email protected] for a speedier response to your concerns.We assure you to provide a best possible solution as per the airline's policy and guidelines.
Negative experience: I booked a round trip (reno-Las Vegas) 5/7/2024 at 19:00. I am waithing for an eticket. it is now 5/8/2024 at 12:47. I have two phone lines playing that same music since 07:46. These guys are a bag and run outfit -- check these reviews. I am cancelling and glad to pay a few dollars more for an eticket and some actual cutomer service.
We kindly request that you provide your Booking ID or email address used to make the purchase so that we can examine the transaction information. You can submit the details to [email protected] for a faster response.
Negative experience: I thought I was getting a good deal on a flight. The carrier changed my flight time and charged me 25.00 per person. My reservation stated I needed to go to the counter to check in, this resulted in another 25 dollar charge per ticket! The additional cost 150. Not a good deal! Buyer be informed!
We were able to locate ID: 2401308588 for the above information. You had combination airline tickets with two different airlines, thus the tickets needed to be revalidated and updated to new time changes so that you could board your flights without any problems, as per airline policy. As stated in the purchase agreement, a processing fee of USD25.00 per person was charged. The airline you booked your vacation with determines whether you check in at the airport or online.
Negative experience: If I could rate this agency I would give it a NEGATIVE ZERO!!! or below zero!!! Something didn’t sit right with me after they sent me emails to confirm my flight the lady on the phone couldn’t answer any of my questions and told me we need to wait for another agent to help us out with the confirmation they were basically giving me the run arounds!!! Very frustrating!!! Then they told me to wait 5mins for this other agent to call back, that 5mins passed and when I tried to call them back I was on hold for awhile and they kept hanging up on my calls. This agency is definitely giving SCAM VIBES!!! I do not recommend this agency to anyone they called me in the middle of the night to ask for confirmation over the phone I just don’t understand why I have to confirm my flight when they sent me a email saying confirmed. Thank goodness I finally got ahold of someone and canceled my flight with them!!! DONT TRUST THEM!!!
Your Booking ID 2404232580, which was reserved for the trip from Seattle (SEA) to Apia (APW), was found by the system. Because a third-party payment method was used, our system was unable to process the E ticket for the booking ID. As a result, it was unable to verify and authenticate in accordance with security norms, which are intended to safeguard our customers against potential online fraud and unauthorized activity using their card. At 8:23 PMPST, there was only one call made to the number you gave. Although our system didn't make any calls, it did notify the cardholder via email to approve purchases from third parties, which the cardholder rejected. These pre-disclosed security measures are intended to shield our client from any fraud.
Negative experience: I cannot give zero star this is a fraud company they will first block your ticket saying that your card details don’t match. They will delay your ticket to the level that you would finally wish to cancel the ticket. Never book tickets from Cheapflightguru
Avani Kashyap Raval, Shivaanash Kashyap Raval, and Aaradhya Kashyap Raval received a confirmed flight ticket confirmation for their trip from Kitchener (YKF) to Calgary (YYC) on April 25th. We were able to identify Agency Booking ID: 2404144617 with these passengers. It was discovered that Kashyap Anilkumar Raval, the cardholder, voluntarily canceled the tickets. We did not alter the carrier or the timings in any way. It is highly advised against adding any deceptive or fraudulent statements.
Fantastic experience: CheapFareGuru exceeded my expectations in every aspect of my booking and travel experience. Their user-friendly platform, exceptional customer service, and commitment to customer satisfaction set them apart in the travel industry. I have complete confidence in CheapFareGuru and will undoubtedly turn to them for my future travel needs.
Thank you for your business. We are pleased to hear that you were able to get a fantastic discount on your ticket, and we genuinely hope to be of more assistance to you in the future. eager to collaborate with you once more in the near future!
Negative experience: I booked flights through CheapFareGuru in January 2024 for a trip from SA TX to Seattle WA in August 2024. I received the booking numbers and everything via emails and text. So everything was good and we are set for our trip. Then I started getting emails of changes to the flight, maybe a little difference in the time of the flight, nothing major. But received a notification from CFG that a $250.00 would be charged to my credit card due to changes in the flight. I don't understand why we are being charged a fee because the flights are booked and show on the airline website as confirmed. They do not have to be re-booked. My concern is we have 5 months until our trip. How many times will we be charged this fee?? This defeats the purpose of the discounted tickets. I wish I would have read the reviews before using this website. A very concerned customer.
We were able to locate Booking ID 2401026886 associated with above details. Please take note that the airline, not us, changed the schedule, which affected the customer's flight. The customer's original flights were processed using the E-tickets; we made no changes to this booking; instead, the airline changed and canceled the flight due to a schedule change that was outside of anyone's control, including the travel agent. Nevertheless, both the airline and we are committed to offering the passenger a substitute flight. Your original tickets were re-validated with new flight times because the airline will not allow you to board if they are not revalidated. The one-time price was charged for an agency ticket reissue/revalidation fee; as mentioned in our terms and conditions, this fee is necessary for us to charge in order to cover supplier expenses and pay for the service provided by the team. We hope this responds to your inquiry.Please feel free to contact us at [email protected] if you require any assistance with your trip.
Negative experience: These guys are dishonest. Usually, when you book an international flight, 2 baggages are free. But, they did not mention that on their website. When i asked their representative, they said 2 baggages are free. But, it was not true and I end up spending $300 more for 2nd baggage. Please think twice and ask all questions and see all details before booking from them. Recommend avoiding them altogether if possible.
Please take note that after examining your ticket in accordance with the American Airlines and Qatar Airways fare rules policy, you were correctly informed that there would be one carry-on bag free of charge and only one checked bag free of charge, booking ID: 2401210072. A link to the airline's website was also sent to you so you could verify the same. Please review the electronic ticket confirmation that included all of your luggage details and was delivered to your email address at the time of purchase. Please be aware that additional baggage will incur fees in accordance with airline regulations, which are exclusively under the authority of the specific airline. We have added the details that were sent to you in your email confirmation below- Passenger Charge From Amount Mahesh Wosti $ 1852.70 Special Promotion Total Charge: $ 1837.70 (USD) Baggage Information Departure: Carry-On: Free Checked Bag: Only 1 check-in bag free Return: Carry-On: Free Checked Bag: Only 1 check-in bag free For most updated baggage information please visit Qatar Airways now or call 1-800-988-6128.
Negative experience: If you know what’s best for you stay away from cheapfareguru, they’re unprofessional and scammer. My only regret is not reading reviews before booking my ticket with these scammers. They have the worst customer service in history. All the negative reviews here are true, i hope i just saved someone from going through what i went through. They deserve negative star.
Please provide your booking details to [email protected] so that we can review your case and assist you with a resolution. We sincerely apologize for the difficulties you experienced when dealing with our answering service.The circumstance you encountered was not consistent with the high level of service we strive to give.
Negative experience: Dad had a stroke and had to cancel his flight home with Alaska Airlines. AA granted him a refund because of medical emergency. They did not send refund directly to him, they refunded guru and 5 weeks later I’m still playing phone tag with and getting nothing but jibberish from their customer service……. Save yourself the headache of ever having to deal with this trash company!!!
We hope your father gets well soon.. Kindly provide the booking ID or email address that you used to make the purchase so we can verify the refund status. For a quicker response, you can send your entire booking information to [email protected].
Negative experience: This company charged me for changing flight after I changed myself.with airline. Sorry I didn’t read reviews. Impossible to speak with anyone. Do not use.
In reference to Agency Booking ID: 2401026117 please note the the $50.00 that we charge is for an agency ticket reissue/revalidation fee; as stated in our terms and conditions, this fee is essential for us to charge in order to cover fees imposed on us by the supplier and to pay for the service that the team is providing you with. Nevertheless, the cost was immediately subtracted from your reservation once you disclosed that you had verified the tickets with the airline directly. You will notice the same thing in three to five business days.
Negative experience: This place is a scam. It mentions 24 hour free cancellation on the booking but they charge you a cancellation fee. Apparently you need to add a travel protection for free 24 hour cancellation. How does that make it a 24 hour free cancellation? This place is a scam Replying to the below comment: Don't advertise 24 hour free cancellation provided you take a travel protection. Looking at all the reviews, you run a fraudulent company. To all those who got scammed, call your credit card company and ask to block the charged transaction made by this sham company.
Kind Check the 24hr cancellation clearly stated in Terms & Conditions. The Terms and Conditions that the cardholder agree and E-sign prior to purchase clearly mention that 24 hours cancellation, You will be able to cancel your ticket within 24 hours from your original ticket purchase. Our agency fee applies ($50 for domestic & $75 for International). However, you can opt-in to our Travel Assist plan, for a minimal fee which will cover all travelers. Travel Assist plan allows you to make changes or cancel your flight within 24 hours from your original ticket purchase without having to pay standard cancellation fee. After 24 hours, standard airline cancellation rules will apply.
Negative experience: WATCH OUT!!! I WISH I COULD GIVE THEM NEGATIVE STAR! For all people out there. do not contact or work with this company. they are scam and dishonest. I bought a ticket from them a while ago . 4 hours before my flight I found out the ticket is invalid and I can not use it to fly. I called them to tell them what is happening. they put me on hold for almost an hour. they kept transferred me to one to another. could you imagine how much stress I had as my my 12 year old daughter that I have not seen her for 2 years is waiting for me overseas. all stay and car rental booked and paid then I found out I do not have a ticket. they took the money not just once but 2 times because they have my credit card. I am in process to sue them. please DO NOT do business with them. AND NEVER TURST THEM.
We strongly advise you to give your Booking ID or email address used to make the purchase to [email protected] as we are unable to trace your ID using the information provided under Kal Alghatrevy.
Negative experience: This site is a total scam. Minutes after booking online, I was called by Customer Service to raise my ticket prices to cover the carry-on fee. When I received the confirmation, it clearly stated that the carry-on was not free. I was charged $20 for their price gouging. When I called to complain, I was charged another $12 for the service of documenting the carry-on policy. Buyer beware. Stay away from this scam. I will never forget this experience.
We were able to locate Booking ID 2401092099 associated with above details. Kindly note there is no extra charge on your booking, total price authorized by customer is inclusive of $20.00 processing fee . The customer had included $12.99 Travel Assist Plan which was later removed as per customer's authorization. Customer ahs selected Basic Economy fare which is lower cost economy United Airlines Fare, in exchange for some airline restrictions: Travelers are limited to 1 item that fits under the seat (no access to overhead bin). Seats are assigned at the airport and upgrades are not available. Tickets are non-refundable and non-changeable.Thus no extra charges were made to the customer for her purchase.
Negative experience: This is just a fraud company with multiple names. CheapFareGuru, Last minute fare deal, AirTkt, Eros Tours and Travel Inc, e.t.c. All of them are situated at the same address: 117 W 9th St #307Los Angeles, CA 90015 for now. The awful thing they do is they send you tickets, you are planning the travel, and a few days before the departure flight, you'll get a letter saying that your tickets are canceled and you need to pay the 75$ or more fee and your insurance fee are not refundable also. They promised to refund the ticket cost in a few months, but I'm unsure if I will get my money back. Be careful with them. Don't buy the tickets from these companies!
We were able to locate Booking ID 2312260406 associated with above details. Please take note that the airline, not us, changed the schedule, which affected the customer's flight.The customer's original flights were processed using the E-tickets; we made no changes to this booking; instead, the airline changed and canceled the flight due to a schedule change that was outside of anyone's control, including the travel agent. Nevertheless, both the airline and we are committed to offering the passenger a substitute flight. The tickets were processed for a refund since the customer refused to accept the altered times. The consumer was charged a $75.00 processing fee, which includes $20.00 to process the ticket refund and a $55.00 special promotional discount return that was granted to the customer at the time of ticket purchase. In the next five to seven business days, the refund will appear on the original payment method that was used. The client can verify this with Amex, his issuing bank.
Positive experience: I am scheduled to fly out this weekend, booking my tickets last night. I became skeptical about this agency after receiving 3 calls after 11:30pm, immediately after booking my tickets. The rep stated my payment did not go through, when actually I was looking at my payment confirmation. The rep wanted me to reprocess a payment with him over the phone, I had refused and let him know I was uncomfortable with the call to begin with. He called back 5min later telling me my payment went through successfully and there was a delay on their side I truly hope that there isn’t any inconvenience had this weekend as my trip is very important to me. I rated 3 stars giving a benefit of doubt, the customer service call at nearly midnight (EST) and a 1.3 overall average company rating isn’t good. I do hope they can better they’re reputation giving that the advertised prices and booking process was fair, however, I will hold off on spreading the word for now.
Our system was able to locate 2 bookings 2205027037 & 2205023280 with the last name listed above, though both bookings are for past year. Both bookings are USED as booked. To check your booking data and get back to you as quickly as possible, we kindly ask that you send your Booking ID and the email address you used to make the purchase to [email protected].
Negative experience: This agency is a BIG SCAM. The terms and conditions are out of this world. There was a minor change to my flights (2 hours delay/not even requested by me) and they charged $75 per ticket. After learning their terms & conditions, I decided to cancel my tickets, and they charged $300 per ticket. I still don't have any refunds, yet. Customer service is terrible...hung up on me a couple of times, and spoke to me like I am a prisoner. BAD BUSINESS. Stay away from using this airline agency.
Please send your booking details at [email protected] to check your details. We are unable to locate any booking with above listed names
Negative experience: Don't ever use this website for your travel. This is a scam. I booked last week with a price of $1091. When I was paying, it said that my card didn't go through. Then I received an email that says, there was an error from the airline and they wanted to charge me 1277 for an alternate route. OMG, in the first place, if they are really legit they should be updated with all of the prices with the airlines. I can't believe it. So I just cancelled at that very moment I talked to them. I just wasted my time. Their name should be CheapFAKEGuru. And look at the reviews, it's a pity, everyone gave them 1 star. How about that?
Our website is not manually controlled; rather, it includes a live booking engine that displays all live results acquired from the airline's system. All fares displayed on our website are taken directly from the airline's database. Please bear in mind that airlines modify prices and availability on a frequent basis, which might lead to fare adjustments or inaccuracies. As a result, the price selected and booked is not verified until all conditions are met, the credit card is charged, and an E ticket is provided. Rapidly shifting airline fares are a common worry for all travel platforms and suppliers worldwide. Because the originally selected flight was not available, our customer service representative suggested you the next best available choice based on comparable criteria.
Negative experience: THIS COMPANY IS A SCAM. Charged extra $50.00USD for a changed of the flight schedule in which the travel agent lied that the Airlines made the changed. I did not requested the changes to the flight booked and yet my credit card was charged extra $50.00USD unauthorized. The travel agent said that the fee is for re-validation fee. The travel agent FAILED to inform me that there's a fee of $50.00. The booking date was October 14, 2023 departing on December 17, 2023. All of a sudden the travel agent send and email and leave a message on my voicemail on December 11, 2023. Contacted the Airlines and I was being told that they did not do any changes to the flight. It is a misrepresentation because I was not informed that there's a fee. I could have called the Airlines directly to confirm my flight to avoid such charged.
We have received your query about the $50.00 schedule change ticket reissue/revalidation fee. To begin, we wanted to explain why the airline changed its schedule. Airlines may change or cancel flight schedules for technical reasons or to fulfill operational requirements. Weather conditions may potentially cause changes or cancellations. In such cases, we will make every effort to rebook the passengers on another date or flight and give them the greatest service and flight options feasible. We understand that you are concerned about the fee associated with your ticket; however, the $50.00 that we charge is for an agency ticket reissue/revalidation fee; as stated in our terms and conditions, this fee is essential for us to charge in order to cover fees imposed on us by the supplier and to pay for the service that the team is providing you with
Negative experience: This is the worst of the worst Airline ticket CheapfairGuru, I make the purchased 2 airline tickets cost $1056.43 each, I called the same day to cancel the tickets because we have issue with Visa over sea, the customer is very rude and liar, told me in 2 weeks to refunds the money, as I wrote this comment after 2 months they never did. They scam airline tickets and steal money. I talked to the bank about the dispute and get back the money, CheapshitGuru said I have to call the bank about $156, not sure with this money for and they will refund my airline tickets. so I talked to the bank but they not sure what this money for. this is another liar with me and to call the bank.
Negative experience: I have never posted a negative review, but this time I have to so as to caution consumers against this FRAUD company. All the reviews posted here are true and I wish I had read them before booking with this company. I booked a flight through them 3 months early thinking that I am all set. They provided a good rate not available anywhere else. My nightmare began 2 weeks prior to the flight when I put in my confirmation number on airline website and saw completely different flights and a missed connection. When I called the airline, they told me that the change was made by Cheapfareguru and I need to contact them. It took me 2+ hours to reach customer service and with much difficulty they understood that there was a missed connection and told me the only option now will be to take the international flight a day earlier so as to make the same domestic connection. My original 22 hours flight was changed to 40 hours flight, with 16 hours layover. When I told them that I was not happy with this change, they simply told to either take this or miss your flight. Following this 2 hours of call with the customer service, I got an email with threatening language of either accept the option they are providing or miss the flight. Tired of dealing with them for hours, I accepted the 40 hours flight. Two days after I notice $75 charge on my credit card! On contacting them, they simply kept repeating that this is their reissuance fee which they pay to the provider. Nowhere in the 2 hours call with customer representative, or in the email persuading me to accept the change, was there ever a mention of $75 fee! This is clearly a SCAM to trap customers by changing the flight behind their back, and then charging them $75 to reissue the ticket, without their knowledge or approval. Had I been informed about this fee, I would have never went head with this rebooking, which caused me loss of one day's pay by departing a day early + booking a hotel for 16 hours layover. This is not what I signed up for, this is not what I paid for. I am not sure how such companies are allowed to operate in USA. I am reporting them for fraud.
We request to send your Booking ID at [email protected] to review your flights. Though we would like to share that we really regret any difficulty that the lengthy phone wait time has caused thus we always recommend email option for a faster response. The circumstances you experienced did not correspond with the superior standards of service we strive to deliver. For a quicker resolution, we advise contacting us by email at [email protected]. As we all know, the airline industry has been struggling with flight cancellations due to operational reasons and weather issues, and hundreds of flights are cancelled each day, resulting in a very high call volume for both the airline and travel agents, and the hold time for the change and cancellation department/escalation is typically higher than other departments. Airlines are scrambling to find potential options to the flight cancellation and delay problem, with no tangible results.In such cases, we will make every effort to rebook the passengers on another date or flight and give them the greatest service and flight options feasible. We understand that you are concerned about the fee associated with your ticket; however, the fee that we charge is for an agency ticket reissue/revalidation fee; as stated in our terms and conditions, this fee is essential for us to charge in order to cover fees imposed on us by the supplier and to pay for the service that the team is providing you with
Negative experience: It’s a scam!!! Do not use this company!! I ordered my parents ticket online and they call me saying that the price is different and they need to charge me extra, I agree to the amount and then couple days later I get an email saying that the airlines change the flight schedule (only 5 minutes early change on very last flight where my parents have almost 7 hours transit, which is pretty much the same flight). So I confirmed it and a week later I get email again saying that they confirm the new schedule and charge me $150 extra. I called customer service they said “I can’t do anything about the $150” then I ask if I will get charged $150 every time airline have issue and need to change the schedule? They said “What I can do is put remarks on the reservation that they will not charge me again if there is any changes” I request for proof, they won’t email it to me. I ask to be transferred to somebody else but he refuse, asked to talk to supervisor and refused. What he said is I have to trust him since I already book ticket with them. I request his full name he said Stanley and refuse to give me his last name. There is no way to confirm that what he say is true unless you call and wait for long time to get hold to somebody..
As you must be aware, travel portal like us cannot set or change any prices; we collect them from the airlines data base using our search technology and display the live results to customers after adding our wholesale discount. Rapidly shifting, change in price or fare error by the airline is a common challenge faced by all travel portal and travel supplier worldwide that is the reason it’s pre-disclosed in our terms and condition. Our goal is to make this process more and more user friendly, adaptable and transparent which is our company policy and a regular website feature About the schedule change ticket reissue/revalidation fee. To begin, we wanted to explain why the airline changed its schedule. Airlines may change or cancel flight schedules for technical reasons or to fulfill operational requirements. Weather conditions may potentially cause changes or cancellations. In such cases, we will make every effort to rebook the passengers on another date or flight and give them the greatest service and flight options feasible. We understand that you are concerned about the fee associated with your ticket; however, the ONE TIME fee that we charge is for an agency ticket reissue/revalidation fee; as stated in our terms and conditions, this fee is essential for us to charge in order to cover fees imposed on us by the supplier and to pay for the service that the team is providing you with. We hope this addresses your inquiry.
Negative experience: Hi there, There is no Zero, or even less, because this horrible website deserve that. The one who only deceived people, claim guaranteeing the cheapest flight but they sell one of the most expensive one. No price match and no responsibility to accept their mistake when they see there is a better price than them. Customer service is so rude and one of the awful one. Never ever recommended to any one since if there is problem they are so mean and just wanted to empty your pocket. No respect, no customer satisfaction at all.
Our system found Booking ID 2311213943 linked with the supplied information. Please note that you authorized cancellation due to fare difficulties. At the moment of your search, our website displayed the lowest price in USD. Prices in Canadian dollars were disputed on your end. Please note that all pricing on our website are in USD which is clearly mentioned. We regret that you were unable to locate a pricing that met your requirements.
Negative experience: This rating deserves a 0 but 1 is the lowest you can give. This company is a scam. My dad booked a flight to fly out of Toronto to Fort Lauderdale for today and the flight does not even exist. (We told their support this yesterday)... Called Cheap Fare Guru, customer support yesterday to resolve the issue and they said he would be able to check in to the flight that no airline said existed or that he was booked on. Come the morning guess what? He's NOT ON THE FLIGHT, and he had to book another one through Expedia a reputable company. Will be filing a dispute on his card now to get his money back from this scam of a company. Customer support is useless and saying they can't refund even though the flight doesn't exist.
Negative experience: I wish I didn’t book with them because I was charged way much more than what I was told they didn’t send me a receipt of the charge or anything they just keep on charging me and charging me. Please do not book with this company. I am amazed how anyone is not caring to take legal action like suing the company for running fraud upfront. They said there is a slight change to my flight that the airlines notifies the and that slight change is 30 minutes I emailed them and called them that they do not have permission to charge a penny on my card with out my permission will send an update if I am charged extra or not. I wish I booked directly my self with could have saved me all this headache.
Negative experience: We had booked 3 tickets but due some personal issues we had to cancel 1 of the tickets. When we arrived to the airport the people told us the other two tickets were cancelled as well. We called CheapFareGuru and after 30mins someone picked up but not even after 5 mins of telling them our issues they made us wait for another 2-3 hour with no call back. Not to mention there was nothing they could do to help but return our money which we don’t even know when we will get. Never book with them and if you do please be ready for the trouble.
Negative experience: Fake! Scam! Whatever you want to call them. Don’t ever use them. My grandma and two of my aunt booked ticket to Nepal. Had an emergency and cancelled only one ticket. They sent confirmation for two tickets just to find out they cancelled ticket for everyone. They took forever to pick calls and wouldn’t not help. Shame
To check the details, please provide your booking data, including passenger name and booking id, to [email protected]. We encourage customers to contact us by email at [email protected] or by phone TEXT for a faster resolution if phone lines are congested due to extremely high call volume.
Negative experience: Customer service was not very helpful. particularly Cust Rep Henry. He should be taught how to deal and care for a client. He could not even listen to his client before he wants his point to be heard. He’s just too anxious to point out what he wants. Please give some kind of respect to your client/customer.
Negative experience: Please do not use. They charged an additional $461 to change reservations same as original fare. I specifically asked if I could change reservations and they said yes w\o additional charges. I asked to speak to manager and he said he was the mgr. I asked how many employees worked there he said about 2,000. They charged me another $50 because Delta charged the time by 5 minutes. They lied and tricked you by telling you to respond to their emails and then telling you agreed to all these changes. Very poor customer service and taking money with all the changes. Called Delta and they agreed and said they would never charge those fees.
Please note any flight changes are subject to fare difference as per airline fare rules, your cost to change as authorized was $208 Per passenger. Fare difference is as per airline fare rules and collected by the airline not agency. As per fee for time change please be advised that is our processing fee to issue new tickets which is clearly mentioned in the terms of the purchase.
Negative experience: Company is a fraud. Three weeks after making the reservation, the agency sent me the note that the airline slightly changed my flight schedule. I agreed with that in an email to Cheapflightguru. Following week this company charged my credit card for 20 dollars for that change. I complained to the agent that I did not request it and asked them to refund me this fee . He adamantly refused to give me any credit and ransom me to bill 150 dollars instead of 20 already charged, claiming he has the right to do so if he wants. I did not expect to deal with fraudsters like this company. Never dealt with them, especially when they charged me 40 dollars more than the airline directly.
Please provide a Booking ID or passenger name to check the booking details and review your concerns
Negative experience: I'm usually pretty easy to please and don't write reviews very often. But I felt I needed to write and state that this company is not very good. We were charged $50 for a change in our ticket that the airline made and we had no control over. They adjusted the time by just a minute or two. I called customer service and was told they would not refund the charge. And if the airline makes any further changes that we would be charged another $50 fee. We are over a month out from our flight and the likelihood of the airline making further changes is a high possibility. To say I'm disgusted is an understatement.
We have received your query about the $50.00 schedule change ticket reissue/revalidation fee. To begin, we wanted to explain why the airline changed its schedule. Airlines may change or cancel flight schedules for technical reasons or to fulfill operational requirements. Weather conditions may potentially cause changes or cancellations. In such cases, we will make every effort to rebook the passengers on another date or flight and give them the greatest service and flight options feasible. We understand that you are concerned about the fee associated with your ticket; however, the $50.00 that we charge is for an agency ticket reissue/revalidation fee; as stated in our terms and conditions, this fee is essential for us to charge in order to cover fees imposed on us by the supplier and to pay for the service that the team is providing you with. We hope this addresses your inquiry.
Negative experience: Bad service, buy directly from airlines website, if you try to change or modify your ticket, they will charge %400 than the airline website. I bought a ticket for my wife and kids from Turkish Airlines, I made the same changes, I paid only $135 instead of $390 with you.
Please be informed that any changes or cancellations to your ticket are subject to airline fare limitations for the date you are looking at. The change cost may range depending on the date. Your Booking ID 2308160191 was changed and sent to you for new date 22nd December as per your authorization. Your payment declined twice for this transaction and as a favor service charge was not levied for the same. Please note new exchanged tickets are duly sent to your respective email .
Negative experience: Changed our flight after we paid and a 40 minute layover in Chicago turned into a six hour layover. They don't indicate if there will be a charge but if you don't reply to the email you will lose the flight. Customer service doesn't answer and the song while on hold is agitating. 24/7 chat says they are off line and to send an email...I'm assuming we won't get a reply or they will charge us according to others on this forum....never again.
In refrence to your Booking ID 2308231030- please note To begin, we wanted to explain why the airline changed its schedule. Airlines may change or cancel flight schedules for technical reasons or to fulfill operational requirements. Weather conditions may potentially cause changes or cancellations. In such cases, we will make every effort to rebook the passengers on another date or flight and give them the greatest service and flight options feasible. We regret you are not able to reach us via phone due to very high call volume. Please email at [email protected] with your Booking ID and concern. You can also reply back to the time change email that was sent to you on 18th October at your registered email address
Negative experience: They are the worse, they changed my flight 3 different times and charge me a 25.00 fee for something they did!!! When I called them I spoke to 3 different agents and they were all RUDE!!! DIDN'T HELP AT ALL!!! DON'T USE THIS AGENCY, THERE THE WORSE!!! Had never experienced this..
We have received your query about the schedule change ticket reissue/revalidation fee. To begin, we wanted to explain why the airline changed its schedule. Airlines may change or cancel flight schedules for technical reasons or to fulfill operational requirements. Weather conditions may potentially cause changes or cancellations. In such cases, we will make every effort to rebook the passengers on another date or flight and give them the greatest service and flight options feasible. We understand that you are concerned about the fee associated with your ticket; however, the fee that we charge is for an agency ticket reissue/revalidation fee; as stated in our terms and conditions, this fee is essential for us to charge in order to cover fees imposed on us by the supplier and to pay for the service that the team is providing you with. We hope this addresses your inquiry.
Negative experience: Made reservations in July for flight in September. Called several time in August and 1st of September to make sure all was OK. Was put on hold for over 30min each time and finally gave up. 24 hours before flight I log in to get boarding pass. Message that it was" not possible at this time " I found another phone number and was told my reservationhad been cancelled. I was promised vouchers for a future flight. Haven't seen those. I asked for a print out of when and who canceled my reservation because I had cancelation insurance.Again, nothing. I was scammed! Don't use them!
Kindly note ticket was issued and delivered to the email and phone number provided at the time of booking on 31st July. Kindly see details mentioned below for your reference CheapFareGuru: Toronto Trip E-Ticket Receipt/Invoice sent to [email protected] UA Airline Conf #JECKSH Booking ID: 2307315371
Negative experience: The WORST company EVER, terrible customer service, I waste my money, my time I didn't get my tickets and neither my money back, still waiting for them to reply my messages. SCAM. PLEASE LOOK THE REVIEWS BEFORE PURCHASE A TICKET. I WOULD LOVE TO GIVE THEM CERO STAR. I CAN'T believe they still have business. They had no compassion that it wasn't a trip for pleasure or work but for the death of a loved one. WORST, WORST WORST.
We are unable to locate a booking ID with listed name Andrea Valencia. Kindly provide passenger name, booking ID or email address to review the details
Negative experience: If I'll be able to rate them with zero stars definitely I would. The service is terrible, my recommendation is to look for any other option, I assure you it will be better, even if yoj pay more for your tickets.
Negative experience: This was very disheartening. I booked a flight two months in advance thinking I’m all set and it’s going to work out fine. I get a call soon after with a man on the phone saying my name does match the name on the card. He called the bank and tried to get them to confirm information over the phone. Needless to say both I and the bank worker were sketched out. We ended up cancelling the tickets and I lost fifty bucks. The guy even threatened over the phone saying he had all my information and he could take all my money if he wanted to. Now I’m waiting to see if they stole the whole four hundred plus I paid, since he said the remainder of the fifty taken would be returned and I would get a notification through email. Haven’t gotten the email though. So basically I’ve been robbed. I’m an idiot for not having looked into the reviews for this company. I pray they go under and people can stop getting scammed. These people are doing evil things, and they so much as have the gaul to reply to reviews. I’m so sorry for everyone else out there who’s been robbed by these people too.
Our system was unable to process E ticket for the booking ID due to failed verification. System did not authenticate the payment as per the security norms which are designed to protect our customer from any potential online fraud and unauthorized activity on their card.
Negative experience: This is a scam company. We purchased international tickets 3 months in advance and they cancelled our tickets 2 days before the flight and forced us to take a refund. They then charged us 150 dollars for a "refund" fee even though they were the one that initiated the cancellation/refund. Scam...avoid at all costs.
E tickets were processed as per the original flights selected by the customer, we did not change anything in this booking instead the flight was cancelled due to schedule change by the airline which is beyond anybody’s control including travel agent, though we and the airline are committed to provide an alternate option to the passenger. You did not authorize nnew flights as per airline rules thus tickets were processed for refund and as per the terms of the purchase a refund processing fee was charged
Negative experience: Deceptive billing practices for Canadians. Booked a flight an Air Canada and it was only when I received my invoice was I aware that they were quoting the trip in US dollars. Very disappointed with sales practice. Never use again and never recommend. Period
Negative experience: Found old emails from the trip I booked with this company back in 2016 and just came on here to see if this scam company was still in business and was MIND BLOWN to see that they still are! They tried to take out the ticket price from our accounts MULTIPLE times but thankfully the bank alerted us and locked our account before they could steal our money. I remember trying to call them several times and them taking forever to answer calls and then hanging up on us. And no response via email. Someone shut this company down!
Negative experience: I tried to book flights and they informed me that my card was declined. I knew this wasn't possible so I immediately hung up and put in to Southwest and made my reservations. I called my credit card company and they had charged my card 41.00
Negative experience: Very bad customer service, employee hung up on me because I said I would no longer use this company. They called me with a 911 call and wanted me to respond to them and then turned around a changed me an extra. 50.00 just because I responded to them. Will never be booking with this company again. Don’t do it not worth it. They wouldn’t let me talk to the manager. They charge on your credit card without any authorization. So mad, stealing money from honest hard working people.
Negative experience: Terrible customer service, waited 35minutes just to tell me that even if I cancel the same day which I did, I won't get back "Travel Assist" charge and they charged additional $23 for something that wasn't list and they said I won't get those two charges back only the flight charge. It did not say that when I booked! Do not do any business with them, they are very shady and unprofessional!
Negative experience: I’m not one to normally leave negative reviews. I’m usually pretty easy to please, but they practically swindled my mom after trying to cancel our flight 1 day after booking. Apparently the tickets are non refundable after exactly 24 hours. Which I can understand if you’re running a company that cares more about the money than the customer experience. And if you want your money back bad enough, they offer only a small portion of your money back in credit (yup, not even the entire amount you spent)…and only after writing another email down and then jumping through a few hoops. So if you spent $200 on an airline, expect only $40 back in credit after spending quite a lot of time on calls and emails. I really hope this company changes their ways.
To check refund or credit information, we need the passenger to supply a Booking ID. Please be aware that any refunds or flight credits are only valid as per the fares you specifically authorized with each airline. Kindly send the booking details at [email protected] to check the details
Negative experience: MONEY MINDED, WICKED COMPANY TO MAKE MONEY AND LIE TO PEOPLE. PLEASE DON'T WASTE YOUR TIME BUYING INSURANCE IN THIS COMPANY. I PAID FOR A PLATINUM TO COVER MY FLIGHT BUT THEY LIED. I TOOK AN INTERNATIONAL FLIGHT TO WEST AFRICA CAMEROON. MY RETURNING FLIGHT DATE OF CHANGED FROM 7pm to 5pm without any notification. I showed up one hour before my flight and they refused to book me in when people were still on the line. I called the company to report of this incident if they can fix the issues or if my insurance can cover event. They charge me almost $1500 for a returning flight to Detroit Michigan. Run away from thisfight with my credit card company obecompany. They're bad news. I will fight with credit company to return my 1500. PLEASE DON'T USE THEM. MY FLIGHT HAS BEEN PUSH FROM THE 23RD TO THE 28TH. My daughter is supposed to start school tomorrow but now we are waiting till 28th to pay almost$1500 to return to USA from west Africa Cameroon.
Upon checking your booking id 2307062388, United airlines advised that the passengers arrived late at the counter thus were not allowed to check-in as per airline fare rules. When you reached us to check on available flights you were advised first available option with lowest fare applicable as per United Airlines. In resprect to the travel assist plan kindly be advised its is a 24 hours change & cancellation plan, a post ticketing agency service fee, the plan will avoid this potential agency service fee within 24 hours of your booking and receive a full refund, after 24 hours standard airline penalty/rules applies.
Negative experience: If I could pick no stars for this "company" I would. They are a scam, STAY AWAY! I showed up for my flight and was told that they didn't pay for the first flight of my trip. It took 3 hours!!!! To reach someone. i had to buy another ticket spent the day in the airport....Total nightmare
In regards to the flight please note we were shown CONFIRMED flight for Tuesday 15 AUG 2023 with Air Canada - Flight AC 8776 Status: Confirmed and same was sent to you. We are not aware why the airline stated that the ticket was not paid for or they added you in standby list and issued new ticket for another flight. The airline confirmed paid ticket number 016-2319760587
Negative experience: Odd and unpleasant experience booking through this group. I ended up cancelling because it got weird. Billing with the airline showed an unfamiliar credit card number and contact name of Sunne Khurana. No meaningful email address or phone for the contact so that was the first red flag. Cancelled directly through the airline and Sunne's card was credited making me think I'm screwed on what I paid CheapFareGuru. If it becomes an issue I will file a complaint with the CA AG. This company and the people who run it should not get away with the things I've read in reviews today.
Negative experience: I use this third-party travel site and my outbound flight was canceled I purchased additional services as well as insurance for my in and outbound flights when my flight was canceled the travel services did absolutely nothing for me and I had to make arrangements on my own to get to my destination without any help from the travel services department that in the description claim to assist with missing flights or cancelled flights. Furthermore after I purchase travel insurance it's still took five weeks and several calls of which I was on hold for upwards of 30 minutes each and every time I called before I spoke to someone before I would eventually get a refund over a month later
Negative experience: I should have read all these reviews before booking with them. no proper communication and the matter unresolved. I booked a flight on the 18th and had to cancel on the 19th. Called them an took for ever to get someone. Once after an hour waiting had to pay a fee for cancelling. Thought it was all set until I was notified by the airline that my flight was boarding. mind you it should have been cancelled, Called them to clear this up and they claim they had no recording or information about my previous cancellation. Very poor customer service and even worse follow through to make sure travelers are all set... Never again...
Negative experience: Very dishonest company. They did not disclose at the time or booking that the connecting flight airport was different from what was stated. After I paid for my flight, they provided a disclaimer that the connecting flight airport changed and that I am responsible for getting my luggage and arranging my own transportation to another airport. The only way to cancel the flight was to call them. When I called them, I used the option to cancel my reservation and was placed on hold for more than 20 minutes without anyone answering. I called again and this time picked the option to make a new reservation and someone picked up right away. I asked to cancel my flight and they confirmed that it has been canceled, but have not received my confirmation email yet.
Negative experience: I would give it a minus rating if I could. SCAM SCAM SCAM! How this company is allowed to stay in business speaks to carelessness on the part of regulators. Lies, additional undisclosed fees, hanging up on phone calls, "tricks" to justify their position ( e.g. you authorized the change by the airline. Yes - I did because you said I would loose my ticket if I didn't. However, I did not authorize the undisclosed $50 fee that went with the ticket change.) Then you have to expend GREAT EFFORT to get out from under their hold.
Negative experience: I will never use a cheap airline like this one again. Booking the trip isn’t the problem, just wanting to do a name change is where my problem comes in at. I don’t see what the big deal is just to change a passengers name but you will charge $50 to cancel the previous passenger name, it’s not like you’re not getting your money. What’s the big deal about letting another individual use that bought ticket and especially if it’s a family member. And the icing on the cake is if the original ticket holder can’t even make a flight using the credit of your original paid ticket by the next year, you just lost your money all together. This is a sure way to get hard working people money, things in life happens and plans change, sometimes good ones and sometimes bad ones (plans).
Negative experience: Cheap fare guru will send an email out after the airlines changes your flight schedule. The email sounds as though if you don’t recalibrate your ticket with them you loose your flight and they charge you$50.00 or up to $75.00 for their service, which I found out you didn’t need to do. After the fact. It’s very misleading the email they send on Flight status change stating you might loose your flight. When airlines make changes they reschedule you so you don’t need to recalibrate your ticket, it’s scam for them to charge a service fee!! It’s horrible when you confront them, they say it’s per their policy. Well Expedia, Travelocity, Priceline, etc , don’t do this!!! Never use again!!!!!! Something out of your control!!!!!!!
Negative experience: Customer service is NONexistant. Yes they pay people but they do not give the service you ask for. It is now 4 phone calls and 6 reps and a weeks worth of emails. Last rep actually confirmed that the flight was cancelled and said to wait 48 hours so they could confirm the refund was sent to them. I have a copy of the confirm from the airline. It is now a week and they have had the refund for almost a month!!!
Negative experience: This company should be called “Screwyouguru”, because that what they will do. I mistakenly booked a flight on Frontier with this awful company and a few weeks before my departure, Frontier changed my departure time from 10:30am to 6:00am. Imagine what time you must arrive at the Atlanta airport for a 6am international flight. Cheapfareguru charged me $50 because Frontier changed the departure time. Then they have the audacity to say they can make an unauthorized charge to your credit card because of their fine print! Buyer beware! I say one should always book through the airline - I am sorry I didn’t in this case.
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