CUBAMAX TRAVEL

Fantastic experience: Professionalism and very good treatment from all the representatives. Especially Ismarys Matos, excellent customer service, personalized, very humane and professional. Thank you very much!

Fantastic experience: Excellent

Fantastic experience: Excellent agency, very good services, all my shipments have arrived on time, they have a great team, very professional!! I want to highlight the great attention and dedication I have received on several occasions from Ismarys Mato, I recommend this agency 100%

Fantastic experience: Excellent service, thanks to Ismarys for your help and kindness.

Fantastic experience: As is customary for me, today once again I was at the Cubamax agency and, as almost always, I was attended by Ismarys. I am very grateful for her service and attention, always willing to help and give her best to the customers. Other offices should go there and take customer service training. Thank you very much.

Fantastic experience: I would like to thank all the people that work in the office. They are very professional and they are always trying to help people in many ways. Special attention and dedication from Ismarys Mato. She always receives people with a smile, is a hard-working person, reliable and very accurate in her work. The office prestiges itself with such a worker. Congratulations!!

Fantastic experience: I am encouraged to write because it is truly important to recognize the excellent work, patience, and professionalism of the girls at Cubamax. Yesterday I went to send a package to my family in Cuba and I couldn't help but notice that sometimes we Cubans have a somewhat explosive temperament and unintentionally mistreat the staff who are attending to us and striving to provide us with good service. I say this because I witnessed the mistreatment of one of the girls at Cubamax, Ismarys Matos, who came with good intentions to explain the situation, and the people created a very hostile environment. Despite this, she tried to calm the situation so that the wait wouldn't become uncomfortable. Thank you for your service, patience, and please continue with your excellent customer service.

Fantastic experience: Yesterday afternoon I was at this facility to send some items to Cuba, I was amazed by the people who are not always very courteous and really the staff working at this facility should be commended. Yesterday I witnessed a rather ugly situation while waiting for my turn and I think this prompted me to post today on their page. To the workers at Cubamax, congratulations for your patience and your professionalism in handling these situations, especially to the colleague Ismarys who showed professionalism despite not being treated well by the people. Thank you for your excellent service and attention, keep working like this.

Fantastic experience: EXCELLENT SERVICE AND EXCELLENT PATIENCE DEALING WITH CUBAN USERS LIKE ME.

Fantastic experience: Excellent service from this company, I recommend this office 100% and all its staff, especially Ismarys for her good customer service and personality. Very satisfied with her service.

Fantastic experience: Excellent service

Fantastic experience: The best and most complete

Fantastic experience: Good service, shipments to Cuba of food, medicines, and everything.

Fantastic experience: For me, one of the best agencies to send to Cuba, very fast and secure, has very good service. This branch has excellent customer service, especially the employee Ismarys Mato, who is very attentive and explains all the procedures in detail. Excellent place.

Negative experience: I really don't understand why they get 5 stars??? TODAY 10/23/24 I have been on hold for 48 minutes with 786-615-7119 28 minutes on hold with 305-400-4676 And no one answers the call DO THEY NEED A RECEPTIONIST??? !!! I WOULD BE AVAILABLE !!! Almost the entire morning trying to find information for food shipment to Cuba andyyyy. To use this agency for the first time but no one answers the calls WILL THE SERVICE BE GOOD?

Fantastic experience: Very good agency, efficient service, fast, with many types of payments and different prices, an office that grew thanks to the fruit of good work, congratulations they reach any place in CUBA and especially to the worker ISMARYS MATOS for her good treatment, greetings to all the workers, my favorite agency

Negative experience: Good service, but they change your ticket whenever they want and do not provide a favorable solution for you. They have your money, and you have lost it. There is no such thing as good customer service for me.

Negative experience: We don’t have many options for our family, and since there is so much demand and so many shipments, they don't make an effort to have better service. We have made 4 shipments and we haven’t had any luck. We sent a blender by air which is supposed to be faster, but it took 3 months. An air conditioner for Manaca, they didn’t know where to leave it and they left it in Santa Clara, where the blender was purchased. This reminded me of the movie 'The Death of a Bureaucrat'. And recently, a refrigerator that takes longer and a stove that we paid for air shipping in 1 week. Well, we were very lucky; the refrigerator arrived earlier than expected, and the stove, which we paid for faster shipping of 1 week, arrived 1 month later. And the grill of the stove arrives broken, and you call customer service, and even though you can’t expect anything in return, they treat you as if it were a favor and with an attitude. They offer us $10 for the next purchase. This means you get to keep the broken item and they do you the favor of giving you $10. We are waiting because this shipment was done by my husband, and we hope they change the stove for us, and I will comment later if we were able to resolve it someday. It’s a pity to write negative things, but maybe there's a miracle and they can read this and improve their service. Thank you.

Fantastic experience: Excellent service. The availability and attention of the workers is a 10. Whenever I go, the worker Ismary Mato attends to me very well. With a lot of patience and dedication to her clients.

Fantastic experience: I am very grateful to the agent Ismarys Matos, thanks to her wonderful attention I was very pleased with her services.

Fantastic experience: This is a great convenient location in the middle of Miami instead of having to drive to their main office Hialeah, but do not go on Saturday when there is an over 3-hour wait

Fantastic experience: They charge a lot for luggage to Cuba at the airport.

Fantastic experience: The best experience, the girls are very attentive and friendly

Negative experience: The worst service at a Cubamax office in Miami, located at NW 7th and 27th Ave, particularly a mixed-race girl who sits at the first window, rude, and in front of clients she allows her own people to cut in with ridiculous excuses to get ahead. In an extremely small place, exhausted from the heat, to send money you have to stand in the same line. I went to the warehouse on 8th in Hialeah and there one girl does this process only. Honestly, the first thing should be to expand, and the second, and most importantly, to change this miserable staff for customer service, which is TERRIBLE.

Negative experience: AWFUL SERVICE...I DO NOT RECOMMEND IT TO ANYONE...THE DELIVERIES I HAVE MADE NEVER ARRIVED ON TIME...THEY NEVER HAVE A GOOD EXPLANATION TO GIVE...HORRIBLE SERVICE...

Fantastic experience: Whenever I visit, I receive excellent treatment.

Negative experience: This is the closest location I have. The local is small, can't walk on it. Climate hot , the A/C does not work as well as it does; they had it turned off. However, I'd like to highlight ✨️ that even when the center is not good to go, Ms. Mayrin Sanchez, the lady who assisted me today was amazing. I recommend you all whenever you go to Cubamax at this location, ask for Maylin, she was helpful, nice and made it worth .

Fantastic experience: Professionals and people skills.

Fantastic experience: Excellent service and customer care. I recommend it.

Fantastic experience: I have always received everything I have sent to Havana quickly thanks to Cuba Max

Fantastic experience: They treated us excellently there, we left very satisfied. The workers are very efficient.

Fantastic experience: I like it because we can help each other

Negative experience: I wish I could give zero stars. The customer service was horrible. Today I went with my mother-in-law who was going to send something, and the person who was attending to me left me talking to myself and started attending to someone else without saying, 'Look, give me a moment, I will attend to the lady,' and then she gets angry when I complain that she was attending to me. They don't even have ethics for customer service.

Fantastic experience: Very quick service

Fantastic experience: Excellent treatment, very friendly, I was satisfied.

Negative experience: Terrible service. Today I arrived to send a package and the line was enormous. Right at noon they were dispatching boxes I imagine from previous days because the pile reached the ceiling. So obviously they were not attending to customers who came to send boxes, and those of us who arrived for other services were pushed aside as if we were painted on the wall. They even made an elderly lady, who they were already attending to, get out of the way so they could pass the boxes. I find it very disrespectful. This service is by no means cheap or subsidized. I will not return to this branch.

Negative experience: A literal little square for 100 people inside and only 4 chairs to wait, and everything is super tight. The customer service is terrible, horrible; they see you enter and don't say anything to you. It's obvious from their faces that they don't even want to work. They should improve as a business, but mainly improve customer service.

Fantastic experience: Excellent work

Fantastic experience: I was there today and I got great customer service from Lisandra Leon. I love the way she helps my father because for him was the first time sent a package to Cuba. For customer service like this, I will be back soon. Thank you

Fantastic experience: Very good

Fantastic experience: Everything was quick and clear

Fantastic experience: Good treatment and fast

Fantastic experience: I travel from Daytona Beach and they attend to me very well, excellent service there, I am going for my shipment now.

Fantastic experience: Excellent service

Fantastic experience: All good..very attentive staff

Positive experience: Customer service is good, but the shipping time for sea freight is very delayed, considering their good prices.

Negative experience: They are a bunch of shameless people, all they want is to steal your money. Don't send anything more with them.

Fantastic experience: Very good and fast service

Fantastic experience: They explain everything to you and are very kind.

Fantastic experience: It was a very nice experience, the girls arrived on time, and when we entered with a greeting and a smile, there were several people and I don't know how they served us very quickly, the service is excellent, very good, I hope they continue like this, I congratulate them on their beautiful work, thank you.

Fantastic experience:

Fantastic experience: Excellent place to enjoy good food in the company of family or to celebrate a joyful occasion with loved ones, very friendly and competent

Negative experience: Doing business with communism is complicity in destruction

Fantastic experience: Good service and a lot of experience

Fantastic experience: Excellent service

Negative experience: They do not respond

Fantastic experience: Very good service, courtesy, and patience.

Positive experience: Giving all the information you need. The only thig is that is better for you to speak Spanish :))

Fantastic experience: I love the service provided, even though I am in the process of renewing my expired passport, but the delay is too much, everything else is very good.

Fantastic experience: Very good and efficient service

Negative experience: Bad and expensive service

Fantastic experience: Very good attention.

Negative experience: Only one of them deserves it. They should learn to treat customers better; even in Cuba they do it much better today.

Positive experience: I would like to leave a constructive criticism to the owners of the agency, they have grown enough to expand their premises as many people use their services, they should pay more attention to their employees as they are very professional and do their job with great dedication, but the poor have a very small place where clients have to be right on top of them because there is not enough space to move or sit. It's time to rent a larger place to continue providing better service and for both workers and clients to feel good.

Fantastic experience: Very good service, everything is quick.

Negative experience: You call all the phone numbers and none give you information

Positive experience: The phone service is good, but they should have more online options and not just in-person ones; it would make things easier.

Fantastic experience:

Positive experience: I made a food shipment that included several types of meat, and I had to change the shipment again because I was told that in Cuba, all types of meat were unavailable except for pork.

Fantastic experience: All good

Fantastic experience: An excellent experience with professionals who gave us all the explanation and were very attentive, especially Julia. Thank you team.

Negative experience: They do not meet delivery times. Once they have charged you for the service, you have to wait as long as they want. They are terrible and constantly lie in this regard.

Negative experience: On October 10, 2022, my husband sent 5 boxes to Cuba, 3 of which were for my sister's address and 2 for her daughter, both living in Guanabacoa. Only 3 boxes have been received, and her daughter was charged 50 CUP for the 44-pound box and was given a receipt stating it was for customs services. My sister was charged 200 CUP and 100 for each box of 44 pounds, and she was not even given a document. We are missing two boxes and we are not given any explanations as to why they had to pay that money in Cuba when we paid everything here and where the missing boxes are. It is a disrespect and a lack of professionalism to advertise for services that are done poorly or not done at all, and for which there is no security whatsoever. We demand that our boxes be delivered and that they explain the delay and the extra money our relatives had to pay.

Fantastic experience: Very good service, qualified staff. It's like feeling at home.

Fantastic experience: Very good service

Fantastic experience: I had excellent treatment, thank you.

Fantastic experience: Hi, I would like to know if you have package combos and what is the promptness. Thank you.

Negative experience: Today is 10/11/2022. They promised me and charged me to send a phone to Cuba that would arrive in 20 days. Today, two months have passed, and the phone, accessories, and everything I sent with Cuba Max has been lost. I pass by the Cuba Max office every day, and nobody knows where the phone is. They don't answer in Cuba either. They tell me there is a robbery due to the cyclone, and on August 11, there was no cyclone at all; the cyclone happened a week ago. Forget it, while I'm at the agency making the claim, more people arrive with claims of Robis and phones that don't even show up; it was all chaos. There were four dissatisfied customers claiming their items while they laughed as if it were a joke, and nobody knows what is happening. Three months have passed, and they don't even want to attend to me anymore. When one calls the Cuba Max phone, a company with a Mexican accent answers that knows nothing at all; they tell you they are just there to take notes and data about the items and lost packages. Today I went for the sixth time, and it was for nothing; in Cuba, nobody answers. Another man came in, and I asked how long it takes for a phone to arrive if he sends it today, and they shamelessly told him right in front of me, '20 days, sir.' This is a scam; it doesn’t arrive either in 20 days or in 30 months. I told the man in front of everyone; I won't ever send anything through Cuba Max again; things disappear, don’t arrive, and then they play with you. They give no answers at all—only that they will file a complaint. They have filed six complaints over two months, and nothing; nobody communicates with me at all. Down with the thieving and shady businesses of communist criminals. They stole the phone I sent through this agency; if I had known it belonged to Díaz-Canel, I wouldn't send even a grain of rice. He is the owner of this agency and then claims there is an economic blockade from the United States, and he has several travel agencies in Miami. That's why they stole the phone because everything that smells like communism turns into theft, scams, and mistreatment of customers.

Negative experience: very nasty place, it look like you are in the middle of Havana. You should keep the place clean outside and inside.

Positive experience: Good prices !!!

Fantastic experience: Meticulous attention

Positive experience: So far as I know, this is the cheapest agency for shipping to Cuba that I've come across. With options by boat and by plane. They also provide services for ticket sales, remittances to Cuba, and mobile phone top-ups to Cuba. Additionally, you can buy equipment to be delivered to family members in Cuba.

Negative experience: Super poor service, my husband sent 3 fans and only 1 arrived. It's been over a month and the girl who assisted me didn't even want to check what was going on... in the end, instead of telling me where the fans are, she told me that my husband had to call her. I told her that I have the documents here and she wouldn't even assist me...

Negative experience: Spam

Fantastic experience: I want to ask how much the pound of medicine and food is and how much the rest of the things cost??

Fantastic experience: I sent some medicines to Havana, Cuba, and they arrived in 4 days and in order.

Fantastic experience: Hello good evening Cubamax, my greetings for your good work. The best of all, you are the best. Many thanks to Cubamax and Aero Cuba, I congratulate you for your attention and work. Thank you very much Cubamax and thanks for that free ticket. You are the best with Cubamax, it's everything.

Fantastic experience: Good afternoon, thank you very much for the service provided by your agency. On July 16th, I sent 2 boxes, and today, August 4th, they were received by my family in optimal condition. Thank you.

Negative experience: multiple calls went unanswered

Fantastic experience: Very good attention and professionalism from the girl who assisted me. My shipment was processed on 16/7/22 and on 19/7/22 they confirmed to me that my shipment left for Cuba.

Fantastic experience: Ideal for shipments and helping our loved ones, good service and reliability, I recommend it.

Fantastic experience: Excellent service

Fantastic experience: Attentive and quick in service

Positive experience: It is true that there is very good service, when I finish my procedure I will tell you the rest.

Fantastic experience: The best in Miami

Fantastic experience: Flagler Agencies. The service was excellent. The ladies were very friendly and provided very good customer service.

Fantastic experience: For me, the best in treatment and attention, and with everything else, I specially congratulate all of them and I say 'them' because they are women. Thank you.

Fantastic experience: Everyone is nice

Fantastic experience: I was there to make shipments to Cuba and I can guarantee there is exquisite service.

Negative experience: Not professional.