Va Cuba

Negative experience: I have been with them for many years, truly I have no complaints. They treat me like family and for tickets, they are the best and are really great.

Negative experience: Terrible service, I sent my box on the 24th, it was supposed to arrive 7 days ago, nothing. I ask for information and they have kept me without any information, I won't send anything else.

Fantastic experience: Very pleased with the agency VaCuba. Ethics and professionalism from their workers Ermin and Iris. Even though we live in Cotorro, the delivery arrived in no time. But what interests me the most is that everything arrived intact just as we distributed it in the office. This is not always the case with all agencies. Affordable prices, to be honest. Mia, congratulations to the team and to the owners, I can tell you to be proud of having the workers you have because without them, the business wouldn't run. I reiterate my most sincere congratulations and much success. Keep it up‼️ You're doing well. Fidel

Negative experience: They leave you on hold for a long time and don't answer the calls; there is little staff.

Negative experience: ALERT: They have in their policy that the money delivery is within 72 hours and it has been 4 days and they have not made the delivery; of course I am going to legally claim my money; I just wanted to alert others before they send anything with Vacuba.

Negative experience: Terrible service, I sent a package with two Tablets to Cuba via Air on 09/20/2023, and it still has not arrived at its destination. There is really no tracking in the reception and delivery process of the Goods, I have complained three times and the response has been the same, I do not blame the person who attended to me, but I would never send anything by this means again. Today 43 days have passed, an approximate delay of two weeks, and I am not responsible for the fact that the goods have not yet reached their destination, I paid the requested amount on time.

Negative experience: It's terrible. I bought 3 phones, one was for my daughter's 15th birthday gift. A month ago was the celebration, and I still have no response; it has been 3 months of waiting. Tomorrow will be the 4th time I contact them. After this, I will take it to another level. I am a collaborator at Telemundo, and they will be happy to deliver the news.

Fantastic experience: The old man talks a lot and does not allow others to concentrate, excellent service and attention.

Fantastic experience: They are very friendly, they helped me quickly and clarified several doubts I had about the services they offer. Good prices compared to other agencies.

Fantastic experience: Friendly people. The passport extension was fast and on time. Thanks.

Fantastic experience: Acubam ambiance. Very helpful employees. Highly recommended.

Fantastic experience: The treatment was wonderful

Negative experience: 98 days ago I sent a lithium battery and paid for it to be delivered to my home, and no one at the agency knows where it is. I plead every day, and none of them can communicate with Havana. They give me the phones, that is their job. A true disaster, like everything that has to do with Cuba.

Fantastic experience: Very good service, they take care of you very well and explain everything, I recommend it 100%

Negative experience: Rude man, with little desire to work, I mistakenly went in to buy a phone, rude gentleman.

Positive experience: Good place

Fantastic experience: Excellent

Fantastic experience: The service is super. They are very professional.

Negative experience: Since you call to ask, they are rude and disrespectful. Find polite staff to attend to and provide good service.

Positive experience: Good treatment

Negative experience: I haven't been to Cuba.

Positive experience: The charter tickets are very expensive. They only want to gain and gain.

Negative experience: They don't open at the time they say ..... supposedly at 9 and nothing ...

Fantastic experience: Ok

Negative experience: My experience with this agency is the worst. They should close it. I have been waiting 8 weeks for the passport extension, I have my ticket and hotel booked, and nothing has arrived after they told me it would take 4 to 6 weeks. Now I've lost everything, and they take no responsibility. The agency I am talking about is 4801 W Hillsborough in Tampa. Their staff is not reliable at all. Go to another place for your paperwork, not VaCuba. Sincerely, Rolando.

Negative experience: Very very bad attention, the owner Luis has told us many lies since last year. More than 6 months ago we paid for two appliances that never arrived and they tell you one lie after another. They haven't returned the money and the superiors in Miami know it. You reap what you sow; so many people affected by this business will end badly for this business. Be careful and check the opinions of the many affected customers.

Positive experience: Va cuba is reliablle but the service could be better

Negative experience: I've been waiting for hours and they don't answer the phone. For years I've visited this office, and the service and reliability have declined a lot. I have a friend who sent a package with them 1 year and 2 months ago, and they haven't even reimbursed her for the shipping cost. I arrived in this city 10 years ago, and they had a wonderful staff; I felt at home. That has declined from 100 to 5, and it's very sad as a customer given the times we are living in.

Negative experience: My personal complaint is that over a year ago I sent some things to Cuba and I don't get any information from anywhere, they don't even answer the phone.

Negative experience: The worst, they don’t even deserve one star. From the employees to the person in charge, they lack professionalism and ethics when dealing with staff. After providing poor service, they can’t give you a good answer to your concerns. There are many more agencies like this in this city, so don’t waste your money or time going to this place. I wouldn’t recommend it to anyone, the worst!!!!!!!

Negative experience: Very poor service, 2 days calling the phone and nobody answered

Negative experience: No response to my need

Negative experience: I have been calling for two days and they put you on hold for up to 55 minutes and never answer. What a shame...

Negative experience: This is the only agency in all of Tampa that you call and they don't answer the phone. I, at least, do not recommend them to anyone.

Fantastic experience: Perfect

Fantastic experience: Excellent service thank you Cuba

Fantastic experience: Very good attention and they explain everything very well, thank you

Negative experience: I sent a phone six months ago and it still hasn't arrived. They just keep telling me that they sent the message. I have been waiting for my money back for three weeks and they tell me that there is nothing that shows you canceled the orders. I do not recommend this site.

Fantastic experience: Very good service

Negative experience: I sent for a submersible pump for Cuba and a switch, and only the pump arrived. This has no guarantee of anything and the box was broken.

Negative experience: They are very rude. They take advantage of the fact that many agencies are not sending packages due to the closure in Cuba, and since you need them more, they treat you badly. The money takes not 3 days as they say, but 15.

Fantastic experience: Very nice. Excellent attention special international airport

Fantastic experience: Good

Fantastic experience: Very good

Negative experience: Most disrespectful place in the entire country, please avoid doing business with them. The employees will literally answer the phone in a very unpolite manner (no greeting, nor the phone etiquette) asking what you want, and when you tell them they will tell you to wait a minute and leave you for more than 30 mins with the phone open, you listening to everything and only to hang up on you. I understand many Cubans choose this because of the language barrier but, this people really need to be stopped, we Cubans need to start choosing business that respect us and treat us like we customers deserve, not like farm animals. If those employees want to mistreat people that come into a place of business, they can certainly go back to Cuba and do so.

Negative experience: Never answer the phone

Negative experience: They didn't even answer the phone

Negative experience: I sent to have my Cuban passport made. In June of last year, it has now been a year and a month. I went to ask and they told me that my passport had been returned in October because they requested another birth certificate. They never called me to tell me that they sent the passport back again with the birth certificate that had been rejected. Still nothing. They told me they would write to the consulate and call me, but they never called. When I call, they do not answer. I always have to go in person and they do not give me new answers. My grandmother is sick and I am still waiting for that passport.

Negative experience: I don't understand why these people don't answer the phone; very bad service.

Negative experience: I sent two packages to my grandmother, one with medicines and another with personal hygiene items, and only the one with medicines arrived. I've been claiming for about two weeks and the package still hasn't arrived. Apparently, it got lost. They supposedly told me it was left here and wasn't sent, that I should wait a week, and I still haven't seen what they will say when I go back. The service is really terrible, I honestly don't recommend it, and I have seen that many people are having the same problem.

Fantastic experience: Cuba is always the same. Responsible, the attention is very good. I always resolve everything I am looking for.

Fantastic experience: Good service and tasty food

Fantastic experience: Excellent treatment, I am happy with them

Negative experience: It's incredible how this agency has so many bad reviews talking about the same thing, the calls that go unanswered. It's impossible to contact them by phone, so don't waste your time calling.

Fantastic experience: Hello! I don't know if it's because all the reviews are in English that I don't see them paying much attention or interacting with them, but let me tell you that I don't understand how an establishment can be so efficient if they don't answer the phone. Oh the line doesn't work or they just don't pay attention. I don't know what the correct answer is, but what I do know is that as your client I believe I deserve at least minimal quality attention. I tell you this because I know you would have an even better business if you just answered the phone when it rings. We are in different times gentlemen. You need to show the world the quality of services you can provide. If you don't change of your own accord, you will have to do it when you don't have the option. Isn't it nice to have options? Just imagine if the only thing you change this month is answering the phone. What a big difference! If you don't believe me, try it. The beginning is always the hardest but we are equipped with everything we need. Yes, we can!

Negative experience: Possibly the worst company in the country! Irresponsible, customer service is terrible, they lose shipments, they lie about the delay time. Avoid them at all costs, they should change their name to 'Go Limbo!'

Negative experience: I give zero to the agency in Tampa because they do not answer phone calls. I have made several calls and from 9:30 AM to 1 PM I have been insisting for one hour without hanging up, and they have not responded. They have very bad service in that sense.

Fantastic experience: Excellent place to send money to family

Negative experience: This office has a bad reputation, so I didn't want to use their service.

Fantastic experience: Very good service and quick response time

Fantastic experience: I liked the place

Negative experience: Since June I sent a bicycle and nobody gives an answer, it goes for a year

Negative experience: They don't answer calls.

Fantastic experience: The staff was very helpful and patient. We have a great experience.

Fantastic experience: Very good attention

Negative experience: It’s incredible how people at this agency make fun of the same Cuban. Over 2 months ago, in fact almost 3, I sent 2 packages of medicines at $15 per pound to Sancti Spiritus and they still haven’t delivered them. Supposedly they tell you 3 to 4 weeks and that’s pure lies. Judge for yourselves and BEWARE, DO NOT SEND ANYTHING THROUGH THIS AGENCY.

Negative experience: I sent about 12 personal hygiene packages for my family in Cuba on June 10, and today is January 19, and they cannot tell me anything. The quality is horrible because they don't answer the phone.

Fantastic experience: Excellent service.

Positive experience: Place to go to get your Cuba Visas.

Negative experience: Hello, I bought a mattress for my mom on August 9 and today is December 19 and my mother still hasn't received it. I have grown tired of calling VaCuba and it has been in vain, they always give me a different answer because they really don't even know where the mattress I purchased is, not even by the order number. They promise to call me back as soon as they have an answer, and I am still left waiting. I do not recommend anyone to make shipments during this pandemic, it is horrible.

Fantastic experience: Great

Positive experience: Great place for the trip.

Fantastic experience: Very friendly and helpful

Negative experience: I need to ask something and they don't answer the phone, half an hour calling and no one responds, wow

Fantastic experience: Well attended

Fantastic experience: Wonderful agency, all its employees are friendly and respectful, safety and trust recommended 100% for any paperwork. Congratulations!

Negative experience: I am still waiting for my refund since 9 months ago.

Fantastic experience: They are exceptional in their service and attention. They always solve your problems with a nice smile. Thank you.

Negative experience: Hours on hold and they don't answer the phone

Negative experience: They make you wait as if it's a favor they're doing for you. They tell you that the $ shipment takes 24 to 72 hours, but after 6 to 7 days, it's been more than 10 and nothing. Not very professional, typical of Cubans.

Fantastic experience: Very good service

Fantastic experience: Dont know yet

Positive experience: I finally made the transaction I needed. But I had to drive 45 minutes to go there in person because after countless phone calls, they NEVER answered. And it seems I wasn't the only one in this situation because once there, other customers were complaining about the same thing. I believe that with little effort, this is something they could improve, and we would appreciate it.

Negative experience: Vacuba? Blessed is the one who can communicate with them, I have been trying for weeks to find out if they received a passport and no one answers in any of the offices... with Cuba, everything is like this, we are already used to it...

Positive experience: Slow attention

Fantastic experience: They take quite a long time to answer the phone but the wait is worth it, they are very efficient and offer all kinds of procedures. They also provide many of the services from their website, which is extremely convenient.

Fantastic experience: Great place, good service and speed

Negative experience: I sent 2 packages to Camague 4 months ago and they haven't arrived. I was told that someone from the post office would call me to pick up the packages, but it has been 3 weeks and no one has called.

Fantastic experience: Very good service

Fantastic experience: Excellent customer service, thanks to Yanira Romero, for her help and commitment to the customers, I am very grateful to her, she is very professional.

Negative experience: Send money to Cuba thru this place lady said it would be received in 3 days. Its been 3 weeks and my family hasnt received the money yet. Tried calling the office and they dont pick up the phone . When by in person and now they are saying because covid 19 bank process are slow that we have to wait another week because the American Banks are holding the money . Liers now they are blaming american banks. Ask for my money back and said it would be 5 working days to get my cash back . Incredible a Dictator store.. Stay away from this thieves.

Fantastic experience: Excellent quality and service

Negative experience: Very bad treatment...I don't think there is professionalism...

Negative experience: Very bad work .. I do not recommend it at all since May I sent a package to Cuba and it still hasn't arrived .. today is September 25 and the most beautiful thing is they don't have any explanation to give you ..

Negative experience: I do not recommend this agency to anyone. They are irresponsible and they are liars. Although Mairyn (I think that's her name) has excellent customer service, the same does not happen with their services. They tell you that the money transfer takes 24 to 72 hours. However, it takes more than 15 days. You call them a million times and they always tell you a different story. In May, the same thing happened to me; I always spoke with a guy named Luis who tells you, 'as soon as I get in touch with Cuba, I'll call you,' and he never does. You have to keep calling over and over again. Don't waste your time or money with this agency.

Negative experience: They don't deserve even one star, may a lightning strike them instead.

Fantastic experience: Very efficient

Negative experience: They trick you over the phone saying that the passport extension costs $190 and when you get there they charge you $210. Also, it's impossible to reach them by phone. I recommend using any other company. This is a scam and they will steal your money.

Fantastic experience: Fabulous. Good treatment of customers.

Negative experience: There is a long wait to get served.