American Discount Cruises & Travel
Information about American Discount Cruises & Travel
Opening hours
- sunday: 10h-15h
- monday: 9h-18h
- tuesday: 9h-20h
- wednesday: 9h-18h
- thursday: 9h-20h
- friday: 9h-18h
- saturday: 10h-15h
Our comment from TraTraTravel about American Discount Cruises & Travel:
American Discount Cruises & Travel is a reputable travel agency specializing in cruise bookings, known for their exceptional customer service and competitive pricing. Many customers have reported a seamless booking experience, highlighting the ease of use of their website and the numerous perks offered, such as onboard credits and exclusive discounts.
Clients appreciate the professional and helpful agents, often mentioning individual representatives by name, who have gone above and beyond to ensure satisfaction. Positive reviews frequently emphasize the personalized service and responsive communication, particularly praising agents for their dedication in resolving any booking issues that may arise.
Despite the overwhelming positive feedback, some customers have pointed out challenges related to response times, particularly when handling cancellations or modifications. A few users have experienced issues with the clarity of cancellation policies and the processing of refunds, indicating a desire for improved transparency in these areas.
Overall, American Discount Cruises & Travel continues to be highly recommended by many for their excellent service, competitive prices, and the added benefits that enhance the cruise booking experience.
American Discount Cruises & Travel: Reviews
Fantastic experience: We started doing Cruises once things picked up after the pandemic and I've booked all of my Cruies with American Discount Cruises & Travel. I've been able to use the same travel advisor (shoutout to Claire) the entire time which has been super easy for me. They always have the best extras and are so quick to respond whenever I have questions about something I'm considering booking or questions on a trip I've already booked. Highly recommend!
Fantastic experience: I've booked with them three times so far. I did have an initial issue with my most recent booking. However, Jessica B. in management worked diligently to satisfactorily resolve the issue. Everybody that I've spoken with their over the years has always been quite pleasant, which is appreciated.
Negative experience: They advertise worry free booking and cancel for free but read the fine print it's not for the cruise carrier just for their 100.00 fee! Then you call customer service they said they couldn't find the form to cancel. They didn't tell me I would incur a 100% penalty so I'm out 3600.00. Book priceline.com or direct. Do not book here!
Hello Melba, We appreciate your feedback and apologize that your experience with our agency was not one that you would recommend to others. Please allow us to clarify that our agency does currently offer a "Worry Free, No Fee" program to all customers, which allows them to cancel any reservation made with us and not incur an agency cancellation fee. Cancellation penalties that are imposed by vendors are not included in our "Worry Free, No Fee" program. This information is specified in our Terms and Conditions, and can be found on our website under any booking bonus offer as well as on the confirmation email received once a reservation is booked with our agency. Please note that the penalty you had incurred was directly from the vendor. Our agency cannot offer you credit for funds held by a vendor. To clarify, any funds paid to a reservation are made directly to the vendor and not with our agency. You would have incurred such fees regardless of who you booked with, whether it was through the vendor directory, our company, or any other company. We sympathize with your situation; however, at the time of your request for cancellation, your reservation did include a travel insurance policy which would have allowed you to file a claim for the penalties being held on your reservation. As mentioned in prior communications with you and our agency, we confirmed that you decided to cancel your travel insurance policy directly with the insurance vendor (Travel Guard) the same day that you requested the cancellation of your reservation with our agency. This action is not one that is ever recommended because an insurance policy allows you to file a claim for any penalties held by the vendor directly. In this instance, you cancelled your insurance policy without our knowledge, so we were unable to even advise you of the penalties beforehand, in case you did want to file a claim. Our agency cancelled your reservation within 24 hours of receiving your Letter of Cancellation, and did advise you of the penalties that were held on the reservation along with instructions on how to file the claim with insurance. Unfortunately, at that time, you had already cancelled your insurance policy. Our agency cannot accept liability for you cancelling your insurance policy nor the penalties that were held by the vendor themselves. We wish you the best in your future travel arrangements, and thank you for the opportunity to address your concerns again.
Negative experience: Save your trouble and book direct or go through other agencies. If you ever have any request or changes, they take forever to respond, because their standard processing time is quoted "7-10 days". Their online payment link doesn’t work, and called in to make payment takes several days to process. This is ridiculous, and using them essentially blocked me from dealing with the cruise line directly. This is the first time I regretted going through travel agency instead of book direct. Do not recommend
Hello Chris, Thank you for taking the time to share your feedback regarding your experience with our company. We sincerely value your thoughts, and we are sorry that you are frustrated with our standard process time. We want to complete service requests as soon as possible, and when a request is urgent we complete it immediately. However, for non-urgent requests such as the one you had (fixing an incorrect name that you provided while making your reservation) we are currently advising the 7-10 day window to ensure we don't promise a faster timeline that isn't met, as with our very high volume of business we do have to address requests in order of urgency. Any customer request that is advised of the 7-10 day processing time is reviewed to ensure that the reservation will not be negatively impacted due to the processing time. We are also mindful about sail date and vendor deadlines when submitting service requests, and if either of those circumstances require the request to be handled sooner than 7-10 business days we do have systems in place to ensure it is done before then. Regarding booking directly with a vendor, please keep in mind that a significant benefit of booking through our company is that we offer bonus offers that the vendor does not. For example, your reservation is being given $525 cash back. Many customers would prefer such significant savings, and we certainly complete customer service requests in time, which we feel is evident based on our overall customer reviews being so highly rated. We have found that our processing times are in line with other travel agency processing times. However, if you have a future request that you feel is not being handled in a timely enough manner, please do not hesitate to contact our Support Team directly at [email protected]. We are more than happy to further review any request to ensure it is being handled as efficiently and accurately as possible. We hope our reply to your concerns, does reflect that we do take your feedback seriously, and alleviates any further frustration you may have experienced with our agency. We would be happy to further assist you, if given the opportunity!
Fantastic experience: Great Cruise together with our kids, 4 German on a US/Netherlands Ship with great experience , highly recommendable
Negative experience: Customer service is poor. Once you booked a trip good luck to have your questions answered, they don't reply to emails. Also, no online payment capability so you'd have to wait a long time on the phone for a basic task.
Hello, Thank you for taking the time to share your feedback regarding your recent experience with our company. We sincerely value feedback, and we are very sorry that you feel you have received poor customer service recently. We truly strive to exceed our clients expectations and provide the best service possible. In regard to our email processing, it is our agency standard to address all emails no later than 48 hours from receipt. We are surprised to hear you have emailed us and not received a reply. We would be happy to further look into your concerns, to see if we can alleviate any further frustration. If you can contact our Support Team at [email protected] with your booking information and current concerns, we would be happy to review them for you as we are not sure who you are based on the information you've provided thus far. Alternatively, you can call our agency for support. Our hold times are consistently well below what we've found industry average to be, but we apologize if you called us at a time when the hold time was unexpectedly longer than usual. We value your concerns, and we wish to help improve the experience you have received. We look forward to continuing to assist you!
Fantastic experience: I have booked several cruises through American Discount Cruises and been nothing but pleased with their service. I always get a great price with additional perks not available elsewhere. Their staff are very helpful and address my requests in a timely manner.
Negative experience: Sadly, I haven't had a great experience with this company. We ended up switching out a guest and I could not get a straight answer as to how much it would cost ($99) from either this company or Carnival Cruises. The other option was to combine our rooms into a bigger one but they were so unhelpful about the costs, that I went for what I thought would be the cheapest option. We paid the money but the person who isn't going is still showing up in the stateroom and we can't even book excursions online. It just seems like there is disorganization and non-transparency - maybe they don't work well with the cruise line. Who knows? What it ends up being is disappointing for me as a consumer. I didn't get any better deal through this travel agency than I would have going directly through Carnival. Why did I do it then? I haven't stopped asking myself that.
Hello, We are sorry that you are not satisfied with the service you've experienced from our agency. We certainly want our customers to have a great experience working with us, as we do strive to provide excellent customer service. Reviewing our notes, we show that on June 26, 2024, you contacted us to inquire about your options, as one passenger would not be traveling with you anymore. The options that were provided to you, per cruise line rules, were adding one of the passengers from the booking where the guest couldn’t go anymore to your reservation, or just changing one of the passengers on the second booking. An email was sent to you later the same day to explain how the pricing on your booking would be affected if we added a third passenger to your reservation. After providing this information, we do not see that any correspondence occurred between our agency and yourself until July 19, 2024, when you called us to inquire about the deadline for swapping a passenger. After this, we received your Passenger Removal form on July 22, 2024, authorizing us to change the second passenger on your reservation. We then contacted you on July 23, 2024, after speaking with Carnival and advised that in order to complete the passenger removal, an additional $99 would be needed to be paid as Carnival's system required us to completely cancel one passenger from the reservation and book a new passenger. We received your authorization on July 24, 2024, outside of our business hours and when we reopened on July 25, 2024, we responded to let you know we would process the request for you. Our team then contacted Carnival to confirm that $99 did have to be paid and successfully made the payment with the credit card provided. We have confirmation that the new passenger has been on this reservation since this date and show that she is on the booking when viewing your reservation in Carnival's system. We were unaware of any issues regarding the passenger swap until your review was posted here, as you have not reached back out to our agency for assistance. If you are still showing that the passenger swap was not completed, please let us know and we will investigate with Carnival as all records we have show that the change was completed correctly. Please keep in mind that pricing, promotions and policies are provided to agencies directly from the cruise lines, including penalties that are incurred on bookings. While you did not get a discount on the reservation from our agency, we are providing a gift to both reservations (of onboard credit). This is the additional perk that you received for booking with our agency. If you had booked directly with Carnival, you would not have received this credit.
Fantastic experience: Anne has done an excellent job for the last 15 years with me
Fantastic experience: I’ve used this company for years. Overall outstanding service. Definitely recommend
Fantastic experience: Great travel.company to work with. Reliable and dependable. Great deals as well
Fantastic experience: Easy booking process and the best prices. I would highly recommend American Discount Cruises. I've booked two trips with them so far and plan to use them again next summer!
Fantastic experience: 479 / 5 000 we are very happy to give our opinion as long-time customers on the American Discount agency. If we have a very important cruise asset with you, it is because we are very satisfied with your services: availability, professionalism, responsibility, speed. Recently, we booked for a weekend. Everything went very well with our contacts, Julie Pawson, Merryl and Lily rating: 10/10 Dominique and Francis RACHENNE Envoyer des commentaires
Fantastic experience: best price offer for all cruises in the world
Fantastic experience: Excellent, excellent service surely a 5 star company that cares about their customers
Fantastic experience: I found the site extremely easy to use. I also believe American Discount Cruises has some of the best prices available on the market. They also offer other incentives related to shipboard credit etc. I have had absolutely no issues using the site and have booked my last 2 cruises through their agency. I have cruised at least 17 times and I am very aware of the differences between good customer service and not so good service. Highly recommended!!
Fantastic experience: We have been able to secure several great cruises and affordable prices using American Discount Cruises.
Fantastic experience: We have booked several cruises through American Discount Cruises and have always had a positive experience. They offer some of the best incentives and are very reliable. The travel agents are always pleasant and professional and work to resolve any issues you may have. We highly recommend them and will continue booking through American Discount Cruises in the future.
Fantastic experience: I have a great TA and always check for the best rates and perks.
Fantastic experience: We have used American Discount Cruises quite a few times over the years for booking cruises. The majority of the time I have booked directly online and have always enjoyed their online discounts and amenities that are included in their cruise offerings. Lately, I have used a travel consultant due to my booking being with a cruise line I was unfamiliar with. I am so pleased with the prompt service and efficiency of American Discount Cruises.
Fantastic experience: Thank you Claire, everything was perfect! As usual.
Fantastic experience: Have used ADC&T for many years now. Julie has given us excellent service. Whenever we have a question or problem with the cruise line, the ADC team always helps. We are cruising at the end of September with ACD&T's wonderful help.
Fantastic experience: great prices you can do everything on their web site.
Fantastic experience: I Have booked almost every cruise for me and my husband on American Discount Cruises and have always had a great experience. They have always been very pleasant and always there to answer my questions or concerns. The website is also very easy to maneuver and understand for self-booking.
Fantastic experience: Great travel company! I always use them for my cruises and get the best prices all the time!
Fantastic experience: While there are many travel companies out there, I found out that they don't all return phone call nor do they work for your best interests. I've booked two different trips with American Discount Cruises, with two different agents, and both were diligent in returning my calls and even better, were able to get a refund for my group when the fares went down. That is not happening with the current travel agent and I have learned my lesson. Future trips will be made with American Discount Cruises.
Fantastic experience: Great experience booking our cruise with this company
Fantastic experience: American discount cruise staff has always been extremely helpful! Great cruise pricing too.
Fantastic experience: American Discount was simply amazing from start to finish! I asked for a specifc itinerary and my consultant Jackie Bussanich found the right Cruise Line and Ship to accommodate our dream trip!! Our trip to Croatia was amazing! Will most definitely use them & Jackie again!!
Fantastic experience: I have always found my booking experience to be seamless. Their online system is easy to search and I always seem to get the best deals, even when compared to other sites (including cruise line websites). It's my go-to for all cruise bookings!
Fantastic experience: We used to book our own cruises, but then we discovered ADC & T. Not only are they easy to work with, but we always get great deals. We highly recommend them for all your cruise and travel needs!
Positive experience: We have book 8 to 10 cruises withe American Discount. Great customer service and great perks for booking with them.
Fantastic experience: I have been Cruising for more than 20 years and American Discount Cruises have helped me book almost all of them in recent history. I Just completed a Norway cruise last month and booked another one tonight for Europe for next summer with friends using the assistance of Claire one of there great reps. Will continue to use as long as I continue to cruise. Thank you for your help and seamless approach.
Fantastic experience: Excellent Travel Agency. Lily handled everything wonderfully. Even gave us extra OBC. Will use again.
Fantastic experience: I used American Discount Cruises 4 or 5 times for booking cruises. Everything went without problems, I am satisfied customer and will use them again for sure. Currently we have small daughter, so we need to wait to sail again little bit :)
Fantastic experience: I always check American Discount Cruises first when booking my cruise vacations. They consistently offer better incentives, credits, etc. than the cruise line or other sites that I’ve checked. The staff is responsive and helpful. My multiple experiences with this agency have always been positive.
Fantastic experience: American Discount Cruises is a great company to use for your next cruise or trip. They have best deals and go above and beyond for their clients. We won’t use any other travel agency. Anne Atwater is our agent. She is amazing!
Fantastic experience: I've booked with ADC many times and have a had a wonderful experience. Very professional, great prices, and added bonuses. The agent we have been using always communicates with us and provides all the details we need for a smooth sailing. Highly recommend. The updated website is fantastic.
Fantastic experience: Personal service, best price guarantee, extra amenities are the hallmark of the attention given to patrons who book their cruise vacation through American Discount Cruises. We will continue to book life enriching memories with Anne Atwater, our cruise consultant with American Discount,
Fantastic experience: Anne has helped us book several cruises and always does a thorough job. The perks provided have been quite welcome.
Fantastic experience: I love American Discount Cruises. First, I find their website easy to navigate and the times that I have spoken to a representative they have been very professional and helpful. What really stands out is the on board credit that they offer. No other cruise site or travel agency comes close. That is what has made me a repeat customer. Guve them a try, you won't be disappointed.
Fantastic experience: I have used American Discount Cruises service for at least 3 times. They have provided attractive incentives compared to booking directly through cruise line. Their website is also easy to use. Highly recommend!
Fantastic experience: Great to work with ADC, we always get extra bonus perks that you don't get booking direct with cruise lines, and best prices.
Positive experience: American Discount Cruises WAS/HAD the best search engine of all cruise booking sites, hands down...but no longer true. They have joined the ranks of other booking sites and now NONE of them are easy to use. Why this happened is a puzzle. ADC had the very best advanced cruise booking search engine where you could pick and choose all of the elements passengers would need to find the best cruise...and you could do all of that one element at a time without losing any other elements in the search. Now they have fallen prey to the world of internet searching...long, tedious and difficult. Too bad.
Hi there Bob, We still have the advanced cruise search. You can access it right here: https://www.americandiscountcruises.com/b2c/cruise/search-forms/advanced/index.html It's also accessible on our home page by selecting the "View Expanded Search" option in the top right of the search form. We did relocate it on the initial search form, and we apologize if that resulted in you thinking it was no longer there. We agree with you though, it's very helpful. We even added more search filters to it in this new version, where you can even specify a port of call that you want to make sure is included in the search. You can access that new filter via the "Show Advanced Search" button towards the bottom left of the advanced form.
Fantastic experience: We have used American Discount Cruises (ADC) for years when booking cruises. We have always had a great experience with their travel agents over the years and their expertise, pricing and additional perks offered are outstanding. We look forward to continuing to use their services for our future travels.
Fantastic experience: The site makes it easy to navigate, and good last minute prices, I always book my things last minute. They always have good prices.
Fantastic experience: I love American Discount Cruises & Travel! I have booked our last 3 Disney cruise vacations with them and currently have a 4th underway. They are friendly, fast at responses and have the best prices on the market. I know I compared various sites before booking my first cruise with them since I was a new customer to the website in 2020 and ever since I’ve been a loyal customer. Thank you American Cruise Discount for helping me make memories with my family.
Fantastic experience: The service we received was excellent, everything was handled smoothly and although separated by the Atlantic we were kept informed at every stage of our booking. All paperwork came through on time . The staff excelled. We won't hesitate using ADC for our next cruise.
Fantastic experience: Very easy to deal with. Wonderful customer service. Best price we found. We even received an additional credit bonus for booking with them
Fantastic experience: American Discount Cruises has always worked perfectly for me. They usually have the best deal and then it is easy to book with them either online or on the phone. I have used them about ten times and everything went smoothly. They communicate well and remind you of things you need. They also have excursions and insurance available at reasonable prices. Good service at a good price and easy to use as you search for that perfect vacation. I trust them to get the job done.
Fantastic experience: ADC&T is great. Dalia has booked many cruises for my family for years now. She always finds the best prices and helps us at every turn. I wouldn't consider using anyone else.
Fantastic experience: Jackie is top notch, ADC goes well beyond there means. Always give you multiple options. They work with you like you're family.
Fantastic experience: American Discount Cruises is our “go to” when booking a cruise vacation. Their customer service is fantastic, their perks are the best any company has to offer and the Cruise Vacation Specialist that we use, Anne Atwater, is the best! We have recommended at least 10 of our friends to ADC and Anne and all have the same thoughts.
Fantastic experience: Two years ago a booked a European Cruise with the help of Anne Atwater with American Discount Travel. That was such a wonderful experience from start to finish. Anne was extremely helpful, especially since I didn’t know what I was doing. Thanks to her and the team, we had the most amazing time, so much so that we have another cruise booked this year for the Netherlands. Thank you Anne and American Discount Cruise look forward to booking more exciting cruises with you.
Fantastic experience: We have always had brilliant service from American Discount Cruises especially Anne Altwater who has been our agent for a number of years. Highly recommended.
Fantastic experience: We booked a cruise with Celebrity to Antarctica ... Awesome customer service and assistance throughout the booking process, best prices for the balcony cabin I wanted and still all perks included!!! We will certainly book again
Fantastic experience: I was able to get the cruise for less than the listed price on the cruise website and also get a room credit to use for excursions, drinks, etc. The booking site was user-friendly as well. Use them.
Fantastic experience: I've booked many cruises with them and they are always prompt and accurate. Best cruise credits in the industry.
Fantastic experience: Awesome help given by Amanda, she's very helpful!
Fantastic experience: I have used American Discount Cruise many times to cruise on Celebrity Cruises, the last was just in March 2024 and Anne Atwater my travel consultant takes good care of getting me the best deal possible with a great view balcony room and more on board credits then if I were to book through the cruise lines site.
Fantastic experience: Wonderful voyage with msc & american discount cruise. Thanks all of them for reality of dreams
Fantastic experience: Great service. Always helpful when called in regards to my cruise iternery.
Fantastic experience: Have been booking my cruises with American Discount Cruises and Anne for over 10 years. They have been a tremendous to work with. I have saved so much money and time utilizing their services vs trying to book directly with the cruise lines.
Fantastic experience: American Discount Cruises provides ease with booking your net cruise. Its seamless and with excellent responsiveness. Thank you American Discount Cruises for your sales and customer service.
Fantastic experience: Our first cruise we made the mistake of booking directly with the cruise line; all others we’ve gone through Dalia at American Discount Cruises and have enjoyed their service and all the perks that come with booking with them
Fantastic experience: Have used American Discount Cruises & Travel a few times and they have always been best value overall on cruise bookings. They are thorough, timely, and great customer service oriented.
Fantastic experience: My family booked a cruise with American Discount Cruises earlier this year. Their website was easy to use and was cheaper than booking directly through the cruise website (Celebrity Cruises). As a bonus, they added on board credit and even left a nice note in our stateroom. I had a few questions during the process and worked directly with Jessica P. over the phone and through email. She promptly answered questions and helped guide me through the process. Highly recommend for the service and saving some $$.
Fantastic experience: Easy to use, best price I could find and good customer service!
Fantastic experience: I can't count the considerable number of bookings that I've made with American Discount Cruises. I really value knowing that I paid less than just about anyone else for the identical product; thanks to the complimentary extras which they pile onto my reservations. You can get a personal advisor (I'm lucky to have the best, Dalia Winick) and the full backing of the truly excellent and expert Support Department, who are with me at every step of the arrangements to argue my cases and fight my occasional differences with the cruise lines.
Fantastic experience: American Discount Cruises & Travel is a great travel agency, especially Jackie the agent I deal with. They have great incentives and on some lines great group rates. Their support team takes care of all your needs after booking very efficiently. I will always book all my cruises with them.
Fantastic experience: I love American Discount Cruises & Travel! They consistently have the best prices for cruises. Their website is easy to use. Do yourself a favor and check them out!
Fantastic experience: Before booking, every aspect of our cruise was explained thoroughly, including the payment process. In addition, our agent, Mrs. Debbie Pernice, always went above and beyond, by usually adding extra amenities or on board credits. Our family were always treated with courtesy and professionalism.
Fantastic experience: We have been using American Discount Cruises for over 10 years. We really love working with them. We work with Dalia - she always gets the best rates and On Board Credits for us. She is VERY helpful and knowledgeable. We highly recommend booking with ithem!
Fantastic experience: This was a fantastic "Ocean to Ocean" Princess Panama canal Cruise We just wanted to thank your agency for a wonderful Panama Canal Cruise. This especially for your gifted specialty dining dinner and very large on board credits! The only issue was with such a long 15 day cruise there were to many sea days, especially since they canceled Nicaragua and didn't substitute another port. But, that's a Princess issue. American Discount Cruises always provides timely customer service responses. Unfortunately , I tested positive for Covid on arriving home. Far too many unmasked people cramming on elevators, etc with no precautions on a full ship.
Fantastic experience: I have been booking through American Discount Cruises & travel for the last 7 years. I always work with Julie P. She has always been wonderful to work with. Every person that I have spoke with at American discount cruises has been super helpful and always friendly. I one million percent would recommend them this travel agency to anyone! I will always use them for any travel that I need to book. I wouldn't go through any other Company.
Fantastic experience: I have booked 20 or so cruises with American Discount Cruises and have always found their prices, service, and responsiveness to be excellent!
Fantastic experience: I've booked a cruise here and I must say everything went very well. Booking part was easy, it was the cheapest offer I've found, the cruise itself was for me an amazing lifetime experience. Now I'm often checking promos for the future adventure.
Fantastic experience: Always been a great company always had good deals and great service
Fantastic experience: I have booked 2 cruises with them already and each time the rates were significantly better than anywhere else. They saved me over $3000 on a cruise to Europe this summer!
Negative experience: Misleading Marketing, Don't Book Through Travel Agent: I booked a cruise with American Discount during their Black Friday promotion offering $105 in onboard credit. I called the agency to ask a question about Cruise Next certificates, and the travel agent Jacquie offered to book the cruise for me on the spot, offering a slightly cheaper price than what I saw online so I thought wow, how nice of her. Initially I thought all was well until we got on our cruise and were told that we didn't have any onboard credit. I reached out to Jacquie asking if it was a mistake, and she responded saying that the slight discount I recieved replaced the onboard credit offer. In our call I was never told that the $40 discount would come at a loss of the $105 onboard credit offer. Obviously if I were told that, I would decline the discount, however the travel agent purposefully witheld the information and used misleading marketing tactics. The company has not helped or even bothered to respond to me to resolve the issue when I inquired further. Overall I would say this company does not have the customers best interest at heart, and if you want to find a deal cheaper than booking with a cruise directly, look elsewhere.
Hello Taylor, Thank you for taking the time to provide your feedback. We were disheartened to hear that you may not have received the offers you expected when booking, so we reviewed your booking history for this reservation. Upon review, we don’t see any record that when you made the booking with Jacquie, onboard credit was discussed. Although when you were initially looking online, you may have seen onboard credit as one of the offered amenities, when working with an agent, they are providing the quote directly from the cruise line with our agency’s additional offer included. In this case, Jacquie offered a discount on the price (instead of an onboard credit from our company). The result is that you paid less than the price you saw online. Had she been made aware that you were seeing onboard credit, she certainly would have reviewed the reservation to see if she could offer onboard credit instead of a discount, but you did not bring that up. When she provided you with the total quote for the reservation, she did not include onboard credit and it was not questioned. Additionally, our agency’s official invoice never included onboard credit when it was sent to you. Please keep in mind, our agency lists all included amenities on our invoices, so had there been onboard credit included, it would have on the copy you received. We don’t show record that you reached out to us upon receiving the invoice to question the amenities. The only contact we show on record from you is once you boarded the ship, when our reception department reviewed your booking and confirmed there was no onboard credit on the booking. We certainly understand it is disappointing to be expecting onboard credit and then not receive it; however, based on all of the records we have (including recorded calls), our agency did not make an error with your booking and did not offer onboard credit when quoting this reservation. If you have additional concerns, please don’t hesitate to reach out to us directly at [email protected] and we would be more than happy to further discuss this with you.
Fantastic experience: Great cruise booking website. Nice perks. Very easy to use
Fantastic experience: You will not be disappointed. Top-notch agency I’ve used them close to 20 years at this point. My calls and/or emails are promptly responded. I absolutely love my agent. They have a fantastic customer support dedicated line as well.
Fantastic experience: I had THE BEST experience with Jessica Poveromo! I will definitely only be using her from now on, she booked a trip for my boyfriend and I to Punta Cana. it was so affordable, we had the best time, and she was able to answer any and all questions we had with such positive energy! she deserves a raise for how hard she works and even helped us price match from other websites!
Negative experience: I went there to book a cruise and no one can help me at all. I had to book for 7 families that’s why I thought going to a travel agent was a good idea. They had 100 desks and 2 people working and no one can help!!! I went there because it received great reviews . Weird place don’t bother going there.
Hi Annamarie, We truly apologize that an agent was not available to assist you when you stopped by our office. We recommend scheduling an appointment to those that would like to meet with an agent in person at our office. We have many sales agents that work in our NJ office, but we also have many sales agents located around the country, so there are times when it's much faster to get an agent (without having an appointment) by calling us. Perhaps you just saw a couple of people from the vantage point you had, as our office is quite large and many workstations are not visible to those in our reception area. In any case, we thank you for your feedback and wish you the best in your travels.
Negative experience: *** NEW REVIEW *** Call to find out pricing on a cruise. The lady I spoke with couldn't offer the same price as this companies own website. How is the website nearly $100.00 cheaper than what you can offer over the phone. Note to the owner - if you want to leave a follow-up at least do your self a favor and pull the call records. Customer service this time was a little better but not great - agent hung up on me, call back and then couldn't get her pricing to match your site. 3 times I have tried this company and 3 times I have had issues.
Hello Shelton, We appreciate you taking the time to leave a review. We would like to confirm that there is pricing on our web site that is some online-only pricing/deals (marked as such on our web site), which our travel agents cannot always match. There are some deals that can only be booked by making a reservation on our web site, which is why the agent was unable to offer you the same rate that you saw online. Our travel agents do make every effort to match the pricing/offers on our web site when able, but there are some circumstances where they cannot (sometimes the web deal is meant just for those that don’t need the expertise and assistance of a travel agent). Online-only offers are very typical in many industries, including travel. If you would be willing to send the details of the date, approximate time, and phone number you called from directly to our agency at [email protected], our management team would be more than happy to review the call records. We would like to review if there were any issues with the phone system that day. If the phone system is experiencing issues, we will of course report it to our IT Department, to avoid it from occurring again in the future. We do understand that it is frustrating to believe you are being hung up on, and we certainly do not want any of our customers to feel this way.
Fantastic experience: I had called to get more information about booking a cruise. I normally try book our family vacations on my own but, it was becoming more and more time consuming. I really lucked out with Jessica, she was nothing but a pleasure. She was so patient with all my questions and extremely helpful. I didn't feel pressured to book right then and there either. Her calming presence and sweet demeanor made the experience much better. Once my family and I get all the details worked out I will 100% be booking with Jessica in the future!
Negative experience: Worst customer service experience I have had in traveling. Booked a cruise last night with them because the base fare along with the perks they give back made it the best bang for my buck. The booking was done in two separate transactions so that we could get a room for two and a room for three. By morning I had received an email from them saying that their system had a glitch so it was going to be another $500 for the 3 person room or my booking would be canceled. I told them if they were adding $500 more, I would need both bookings canceled because I would have gone with a different vendor that was less than their new total fare. They said they could only refund me 50% of the $8500 for canceling at that point. Highly unethical, and I would steer clear of them!
Hello Wyatt, We’re truly sorry to hear about your disappointment in our agency. However, we would like to take a moment to clarify that the glitch that occurred was not due to our system. The cruise line’s system did not include the pricing for the service fees for the beverage package and dining package you selected for your second reservation when the pricing was fed through to our website, although it did include them correctly for your first reservation. Please also keep in mind that despite the cruise line’s glitch of not automatically including the service fee cost for the second reservation, our web site’s terms and conditions (that were provided before and after you made both reservations) did correctly explain that the service charges needed to be paid by you. Our agency caught the error when we opened in the morning and reviewed your reservation, as we always have a staff member review reservations made on our web site (for quality assurance purposes). We then immediately reached out to explain it to you so that you could choose whether to pay for the service fees or remove the packages from your reservation. When you requested to cancel your bookings, we explained that they were in penalty (which was also explained during the booking process, in the terms and conditions you accepted when making the reservations) but as you had just booked them, we would reach out to the cruise line to find out if they would be willing to waive the penalties. As the funds were all paid to the cruise line directly, our agency does not have any of the funds paid. It is therefore entirely at the cruise line’s discretion if they would be willing to waive penalties and issue a refund for a cancellation of a booking already in penalty. When we spoke with the cruise line, they advised us that they would be willing to waive the penalties if the bookings were cancelled within 24 hours of being booked. As they were booked at 2:53AM on October 12, 2023, they would need to be cancelled prior to 2:53AM on October 13, 2023 in order for the cruise line to waive the penalties. We advised this to you both when we spoke with you on the phone and via email. We also advised that as our agency closed at 8PM EST, we would need you to authorize the cancellation prior to then in order to have the bookings cancelled with the fees waived. Our agency did not hear from you until the following day, at which time we did ask the cruise line if they would still be willing to waive the penalties to cancel, even though it was outside of the 24-hour timeframe. The cruise line refused to waive the penalties, as it was outside the 24-hour window. As that was their final decision, our agency does not have the ability to override or change it. However, we did offer to convert your gift of onboard credit (that our agency was providing you as a booking bonus) to instead be a price discount, in order to lessen the amount that needed to be charged to your card for the service fees to try to help lower the amount being paid upfront. You did choose to get the discount instead of the onboard credit. We understand that you would like additional compensation; however, as our agency made every effort to assist you (including getting approval to cancel both bookings for a full refund if authorized by you within 24 hours), there is nothing further we can offer. There was no service failure made on our end, but we are certainly here to continue to provide you with service going forward on your reservations, and hope that you enjoy the significantly discounted price that you wouldn’t have received had you booked with the vendor directly.
Fantastic experience: Easy, fast, friendly and excellent! The travel agent helped us receive our refund during the covid outbreak. Easy to work with!
Fantastic experience: I have used them for several years now and I am never disappointed with the service they provide. The perks they offer are wonderful too!! I recommend them always.
Fantastic experience: My wife and I booked & completed a cruise summer 2023 and it was absolutely wonderful! Not only did we save $600 per person if we would of booked through RC, we were also credited $125 of on board credit and a $130 complementary dinner at Chops on the ship for our Anniversary. We 100% recommend using ADC & Travel. We'll definitely book through them again!!
Fantastic experience: Update 12/15/2023- I gave them another chance and transferred a Royal Caribbean reservation to them in order to receive onboard credit. Their support team worked very closely with me to try and get these special gift certificates applied with the cruise line. They were very responsive. It seems that Disney cruises are just a little more difficult than most when using a 3rd party agency so that’s the only one I wouldn’t do through ADC. _______Original Review Below.. I’ve been using American Discount Cruises for close to a decade now. If you only need the cheapest option possible and you are 100% sure you won’t need any help after the sale, this is your site. If you will need support from them at all- book with a different travel agency. I’ve been trying for 2 weeks now to get them to add the shuttle port transportation to my Disney cruise reservation. I tried to do it myself but Disney will not let me because ADC is the travel agency. I have emailed multiple times and even called in. There is no way to directly speak to the support department. My emails are “forwarded to them” and when I called I was told it would be forwarded to the support team. The most recent email said that they are experience a high volume of support requests and are delayed. They earned a commission but have provided no service to me. I only saved a few hundred dollars booking Disney through them but I’ve spent more than that in time chasing what should be a simple request. In summary- think long and hard before you book with them. Make sure you are ok waiting weeks for help and the possibility that it may never come!
Hello Jeremy, Thank you for taking the time to review our agency. We are truly sorry for the delayed response times you are currently experiencing from our Customer Service Department. Due to the ongoing and lasting effects of the pandemic on our industry, we (and many other companies in our industry) are unfortunately working through an extremely high volume of requests that has led to a backlog. We are regularly waiting weeks for vendors to respond to us on what used to be relatively fast turnarounds. We absolutely understand that our current response times are not optimal for our customers, but are kindly asking for patience as we work through them. The extended turnaround times are not typical of our agency, and we are working as quickly as possible to return to our pre-pandemic turnaround times, including hiring more staff. Having booked with us for as long as you have, we hope that you recall this is not our usual agency standard and trust that we will be back to our normal response times as soon as we can be. Our Customer Service Department will be reaching out to you as soon as they have completed your request.
Fantastic experience: Dalia is the best! I have used her for 5 different cruises and she always takes good care of us! Highly recommend.
Fantastic experience: When my cruise company lowered the price of a cruise I had already booked a significant amount, my travel agent, Dalia Winick, aggressively approached the company to lower my fare, which they finally did.
Negative experience: Booked a cruise for June 2024 last Monday. I ensured it was a fully refundable deposit and they heavily promoted their “worry-free refund” policy where their $100 “agency cancellation fee” would be waived if plans changed. As luck would have it, the day after booking I learned the cruise date didn’t work for one of our party so I needed to cancel. Not only is there no way to do so online, they emailed me a form stating I needed to print/sign then email or fax (srsly, fax in 2023??) it to them. I was traveling for work so no access to such things but I managed to get it done that day. Two days later, no cancel confirmation was received so I emailed them and they replied with this BS: “We have received your Letter of Cancellation. Our Customer Service Department will cancel your reservation as soon as possible. Please rest assured that we are ensuring we process cancellations within the necessary timeframe to avoid incurring any penalties or to receive any vendor offered exceptions to their standard cancel policy. Please note once the reservation is cancelled any refunds that might be issued can take up to 90 business days to be credited to your original form of payment due to extended vendor processing times.” I don’t know what scam this place is running but that was days ago and still no cancellation has been processed, obvi there’s some sort of incentive for them to sit on cancel requests but I’m not having it. And who has EVER heard of a ‘90 business day’ processing time for the refund to appear once cancellation is processed - 18 weeks isn’t just egregious, it’s fraud. Next stop: RCCL (who was merchant of record), NJ Attorney General, and American Express to dispute the charge.
Hello. We're sorry that you're dissatisfied with the way our agency has handled your cancellation request. We've reviewed your request and would like to take a moment to address your concerns. We see you made your cruise reservation early this past Monday, which (as you mentioned) was under a refundable deposit promotion (which is valid as long as any cancellation is done before the final payment due date, which is the case for you). We then see that we received your request to cancel your booking later that day, after our office was closed for the day. Our customer service team did reply to your request on Tuesday morning, to explain our company’s cancellation process. Part of that process is for our clients to fill out our Letter of Cancellation form. The cancellation process mentioned in the email you received is also explained within the terms and conditions that were provided to you, during the booking process on our website. The reason for this form is to ensure that any clients that wish to cancel are aware of aspects related to penalties or insurance, and to also allow the card holder on the reservation to provide their written authorization to cancel. Over the years, we’ve had many customers express dissatisfaction regarding the potential of someone else being able to simply call us or go online and cancel a reservation without us verifying that the card holder truly is giving their authorization. We understand that at times it may not be possible for our clients to fill out the physical form. If those instances are brought to our agency’s attention, we do our best to work with our clients to provide alternate ways for cancellation authorization to be provided. Our records don't indicate that we were aware you were currently traveling and may not have had a way to send the physical form back. If we were made aware of that circumstance, we would have worked with you to confirm cancellation authorization in a different method. We appreciate that despite the fact that you were traveling, that you were able to send back the physical form to our agency. Our records indicate that we did respond to confirm that we received your letter of cancellation within 24 hours, on Wednesday 4/26. The email you received to confirm that we received the cancellation, was advising you the standard cancellation process that our agency takes when working through cancellations. Part of this process does include advising the maximum potential refund processing time that a cruise line can take to issue a refund. Please keep in mind that we aren’t saying that our company takes that long – we’re saying that the cruise line can potentially take that long, but we’re also not saying that they will take that long. When you make a reservation on our web site, our company doesn't receive the funds – the credit card is charged directly by the vendor, so the refund has to come from the vendor (in this case, the cruise line). We apologize if this was not clear enough. Typically we process all cancellation requests within 24 to 48 hours of when they are received, and we always make sure to process cancellations prior to the customer’s reservation becoming in penalty with the cruise line (or further penalty, if the reservation is already in penalty). The email you received from us was simply meant to give you a general guideline of what to expect with the cancellation process. Our agency does make sure to keep the specifics of our client’s reservations in mind when working on the cancellation itself. For your booking, our records indicate that we did cancel your reservation the same day, and that we have emailed you earlier today to verify that the reservation was in fact cancelled, along with the specific refund processing time you can expect for your reservation. If you haven't received that email with your cancellation and refund specifics, please don't hesitate to contact our customer service team for assistance.
Fantastic experience: American Discount Cruises has been my and my daughter’s preferred booking site for many years, now. Regardless of what deals are being offered by the various cruise companies, American Discount Cruises will honour all of those incentives plus some of their own. We really do enjoy booking from their site.
Positive experience: I dealt with ADT for ten years with no problems. My significant other has a stroke and we had to cancel our cruise. It took me over two months to get a detailed listing of the fees and cancellation amounts to file an insurance claim from ADT.
Hello Bob, Thank you for taking the time to leave a review for our agency. We reviewed your reservation and would like to sincerely apologize for the delay in response for the information required for your insurance claim. Unfortunately, the effects of the pandemic are lingering in the travel industry, and getting certain information from vendors is taking much longer than pre-pandemic. Fortunately, things are getting better every day, and on top of that we are significantly increasing our staff size to further optimize our customer service processing. We hope that the previous 10 years of service we have given you speak for the typical way our agency handles reservations and that this instance will not prevent you from continuing to book with us in the future. We look forward to continuing to assist you, if given the opportunity. Regardless, we wish you well in your future travels!
Fantastic experience: Perfect for my needs - all info available online, a specific agent assigned to my account, good discounts/bonuses for the cruises, interface to cruise line when needed.
Fantastic experience: We have booked over 23 cruises in the past 12 years with American Discount Cruises. We worked with Kathy M. (now retired) for several years and lately with Dalia Winick. With both agents we have received excellent service and if issues did come up, they were promptly resolved. Their ADC Advantage Pricing, if available, is much better than can be found anywhere. Since Covid, wait times on the phone are longer than in the past, but that seems to be normal everywhere. We spend a lot of time researching cruises, cruise lines, and ports before booking, so we usually know which ship and itinerary we want as well as our preferred cabin choice. We highly recommend American Discount Cruises and the professional people they have working for them.
Fantastic experience: I highly recommend American Discount Cruises & Travel! Jessica Poveromo was the travel agent that helped me with booking my Disney cruise! She responded promptly and answered all the questions I had. The prices were great and I would definitely book again with them.
Fantastic experience: Elisa Luteran is my travel agent. I just booked my 2nd trip with her. Her knowledge of NCL cruises is immense. She answers all of my questions and gives great advice on hotels and excursions.
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