AAA Visalia Insurance and Member Services

Negative experience: Disappointed in AAA customer service. Stop in to talk to a agent give them my name and . Setting waiting more customers were coming in and after the last guy in line of about 10 customers. He wanted to talk to a agent to . So guess who they called in that last guy . I ask what was going on and was told my name was no longer on the list. I have been a loyal customer of AAA for 45 years plus and that's the way they treat a customer.

Negative experience: someone from aaa services almost hit me going the opposite direction on a one way street then proceeds to flip me off

Positive experience: They need someone that speaks Spanish here at all times.

Negative experience: State Farm does a better job, keep away and save your money.

Fantastic experience: Purchased my tags with Jennifer here at the Visalia location and she was Great! She's polite and always happy to help. Person at the front desk needs to not be so snippy with her words. The way she talked to me was with an attitude. Thank you Jennifer for making my visit a good one!

Fantastic experience: I had some unusual questions and the staff was friendly and knowledgeable. I completed DMV auto registration that went smoothly and quickly. I also changed from my current auto carrier to AAA for about half the price I was paying for a little better coverage. I have had AAA in the past and had no problems. Check them out.

Negative experience: I've been a AAA member for a long time. I called Saturday and left a message about a DMV question, nobody returned my call. Today 1/22 I called again and left the same message. Again no return call.

Negative experience: AAA website says that this location does veteran license plates. However this location turned me away stating this was not true. Felt like they were just in a hurry to turn me away, rather than actually help me.

Negative experience: Horrible, stay away….. away!! From Stephen Snider he’s a fraud and horrible agent. He lies and will put down the wrong info just to get a sell…I got charge $200 more than what my monthly payments were, I wanted to cancel my policy the second day but was told I could t get my money back and that I had to pay to leave the insurance. Snider shouldn’t have a job, if he did this to me I pretty sure he’s done this before. People depend off these checks they earn and for them just to take people money is wiiiillldddd. Now I’m down money with no insurance this month

Negative experience: December 5, 2022 To Whom It May Concern: Regarding your request for feedback concerning my most recent experience with AAA: The person you sent out on the call was apparently equipped to do nothing more than test the battery, and then, when it wouldn’t start, and he had determined that the battery was good, suggest that my car be towed to either the manufacturer’s facility, or preferably to the shop where he is employed. I allowed that, in good faith, believing that, at the very least, someone would run a diagnostic and notify me of what steps should be taken next. This was early in the morning and I waited hours with no word from the shop. Finally, I called them, and was told that one of the people who was able to run a diagnostic had not come to work that day and, the ONLY other person who could do it was at a funeral. Yet, no one had bothered to call. Finally the supervisor called about 4pm I asked whether someone would run it that afternoon, and contact me. Their answer was, “There are cars ahead of you, so, probably NOT.” I called again the next morning, and was told AGAIN, the “qualified person” was not in. At that point I called AAA for assistance, and was told there was nothing you could do about the situation! WHAT am I paying you people for!? Again I heard nothing back from the shop, until late in the afternoon I received a call from the shop foreman, telling me to come pick up my car as there was nothing wrong with it! If this is what exemplifies “customer service” in your mind, I would be embarrassed to work for AAA. Based on this experience, I could never give a good rating to AAA, or to the shop where my car was taken, which is one of your recommended options to represent you as a company. This poor level of “customer service” is pure negligence on the part of AAA, in determining which providers will characterize your brand to your customers.

Fantastic experience: The best, very satisfied with the help they gave me

Fantastic experience: Everyone was courteous And friendly Didn't have to wait very long it's better than going to hell oh I I'm sorry i meant the DMV

Fantastic experience: A company that just makes so much sense to have on your side in case of stupid No Sense Having Idiots that prob got there license out of a cracker jack box decide not to pay attention to the other drivers and slam there front straight up your rear and then try to run, at least you know with AAA your going to be taken care of for real and your treated lile family. Thanks AAA.

Negative experience: Tried to use the rv plus portion of my roadside assistance and was highly disappointed. My RV was. Being repaired on a property in Seville and I was informed the property was foreclosed on and I needed to get my RV off the property or lose it. I was scheduled appointments with a driver twice. The first time I drove 36 miles only to find out the motorhome could not be towed due to some minor issues and would need a special trailer. AAA was given this information and we were told the dispatcher would get ahold of us this did not happen. After 8 hours of waiting we called and were given the same information that the dispatcher would contact us but this did not happen. The next day we were scheduled another appointment which was changed twice in one hour and then finally received a call that they could not tow the rv as it was not an emergency. If that was anyone of their appointments they would understand. We explained the situation to the lady who had an attitude that to us it was an emergency. We were about to lose our rv and that didn’t matter to her. The fact that we needed to get it home or lose it was to us an emergency we asked to talk to a supervisor and ended up getting hung up on. It didn’t matter if it was an emergency to us only if they felt it was an emergency. So we paid for a service that weren’t able to use and now have to scramble to come up with 500 for something we shouldn’t have had to pay for out of our pockets

Fantastic experience: Great

Negative experience: The woman who checks people makes me feel I'm at the DMV. She has a rude tone like customers are wasting her time. Maybe she should learn a skill and get another job.

Fantastic experience: Great Location!

Fantastic experience: Matthew provided great customer services.

Fantastic experience: Very good

Negative experience: Called for a tow ,we have roadside assistance. Got disconnected Again for an "online" link have bad luck with that called the closest agency. We broke down SB Hwy 99, 4 miles south of Pixley. We told the operator that we were moving out of town, the truck was loaded (not over full) it was covered and held down. Plus pulling a small trailer.(which we had arranged for someone else to come pick up). The tow driver from Express Towing Passed us! Then called and said he didn't really want to stop. Plus since we had a trailer he couldn't help us. He refused to talk to me since I was a woman. He would only speak with my Dad. He finally showed up 2 hrs later. I'm disabled and have a service dog she is a medium size shepherd mix, we were outside the truck already and I went to talk to him he said he would not talk to me only to my Dad. At first I let it go. Then when I had a question he told me he doesn't speak to woman and I should know my place which is beneath a man. That upset me a great deal. I took picture of the plate of his tow vehicle for Express Towing it is 16259C3. I told him I was going to report him for harassment. He then said he would say I tried to make my service dog bite him. I called him a liar and biased towards women. He said he was a good Christian and the Bible says a woman's place is beneath a man and her only job is to serve him. He refused to give his name. He was was about 5'10" slim build,dark hair starting to grey, dark rimmed glasses, Hispanic, tattoos all around his neck, on his hands, (arms were covered by his clothes) then he Left Us There!! Lucky for me I still get along with my ex-husband so I called him. We still have NOT got the issue resolved with Triple A which is Very Disappointing. Even worse that they do business with companies that are against women and those with disabilities.

Fantastic experience: Agents were very friendly and knowledgeable.

Fantastic experience: Wait time was very reasonable and staff was very outstanding.

Fantastic experience: They try to get you the service you need.

Fantastic experience: Great service.I have a few vehicles and when I am bad at paying tags at the last minute but now I walk in AAA and take care of fast.

Fantastic experience: Waiting time was short, great service

Fantastic experience: Quick and easy, just the way it ought to be!

Fantastic experience: Excellent service.

Positive experience: I got the papers I needed so I was pleased, in and out, not much waiting, so that's a win win.

Fantastic experience: This place is awesome for dmv issues saves the day all the time

Fantastic experience: Speedy service fast courteous speedy service thank you very much

Fantastic experience: Always so very nice and helpful!

Fantastic experience: Great customer service

Positive experience: fast service

Positive experience: Great place, sadly i have to drive that far. As they closed the Porterville office.

Positive experience: Agent was great, receptionist had a attitude. also it's cash or check or credit card not debit card to pay for service's. you need to be a member.

Fantastic experience: Registered a car in 15 minutes! Beats the DMV anyday!

Positive experience: It was great till it closed in porterville. Now I'm not sure if im going to keep my membership. The reason I became a member was for the dmv services. now it is gone not sure what i will do...

Fantastic experience: Fantastic location period

Fantastic experience: I called to tell AAA Thai needed a new roadside card, and they told me it would take at least 4 to 5 weeks to receive the card but I got it today in the mail. Thank you AAA.

Positive experience: For the most part they are nice but one lady kept shaming people and was unempathic. Loudly annoucing things like "well obviously you didn't renew that and this is why you have this" felt bad hearing her put people on the spot

Fantastic experience: The staff was very helpful and professional.

Fantastic experience: Been with them since 2000

Fantastic experience: Good and friendly service, if you become a member you only pay $70 annually and they offer many services.

Fantastic experience: I have been with them for 3years very happy with there service

Fantastic experience: Fast DMV service. Thanks AAA

Fantastic experience: courtious professional

Fantastic experience: Very friendly staff, no appointments are needed. Took care of some DMV registration/change of owner, no lines, waited about 5 minutes and took care of everything in less than 10 minutes

Fantastic experience: Literally walked in handed them a check, got my registration and tags withing 10 minutes.

Fantastic experience: Staff was friendly service was quick got my document notarized. They're not limited just to happen with towing roadside repairs but also DMV registration renewal and notary services.

Positive experience: Somewhat cool

Fantastic experience: The AAA app was super easy to use and I had a tow truck in under an hour.. very pleased

Fantastic experience: Beats the DMV every time

Positive experience: Resolved several issues in 1 visit, staff was friendly and informative

Fantastic experience: Do most of our DMV business here. Always friendly and helpful. Gotta have AAA.

Fantastic experience: Friendly and knowledgeable people

Fantastic experience: You want basic DMV paperwork handled without the wait, it's here at AAA in Visalia. Transferred title, in and out 20min.

Fantastic experience: Always happy to go here, so friendly and it was fast

Fantastic experience: Very nice and helpful staff. I felt welcomed and all my questions were answered.

Fantastic experience: Friendly, quick and easy!

Fantastic experience: Always pleasant

Fantastic experience: Always get EVERYTHING handled at once. This crew, AAA and DMV. They work together effortlessly and very helpful. Thank you ! You Alll Rock.

Fantastic experience: By far the best experience I've had no more waiting and DMV lines

Fantastic experience: They did what they could for,at least got headed in the right direction. A very pleasant women helped me.

Fantastic experience: I didn't need to wait on hold, their automated system simply called me back, within a half hour, and I was immediately connected to a person whom answered my question with a positive demeanor, I wouldn't ask for anything more..

Fantastic experience: DMV service is great

Fantastic experience: Quick service and polite associates.

Fantastic experience: Professional, quick, friendly service. One stop shop for insurance and dmv needs.

Fantastic experience: Quick and helpful very organized

Fantastic experience: Very professional people and friendly

Fantastic experience: I can’t imagine why anybody who drives a car, wouldn’t have a membership to AAA. I have been a member with my mom since i was a teen and then started my own account with my husband as an adult. The discounts are so useful. For hotels, food, retail and even shoes! Countless times I have needed a tow, some emergency gas or locked my keys in the car (older car). They even helped when i was locked out of my house!!!!!!! But, really, every year I am thankful I don’t have to go the DMV for registration. No line. No waiting. No dealing with people that don’t seem to enjoy their job. At my AAA in Visalia, everyone has a smile on their face and treats you so kind, genuinely. Buy a membership and then buy one for family and friends as a Christmas gift. I got a pound of See’s for gifting a membership. It’s totally worth it and you’ll find your own way of using the benefits

Fantastic experience: Need a better job of controlling people from cutting the lying and just walking in I had a people there waiting

Fantastic experience: Always great service Fast and Friendly staff AAA+

Fantastic experience: The dmv services alone are worth membership!

Fantastic experience: Efficient and covid safety practices in place. Felt very comfortable taking care of my business that was handled quickly.

Fantastic experience: They are open during the pandemic. Polite, careful & offering hand sanitizer. You will be waiting outside.

Fantastic experience: Friendly and fast

Positive experience: Had to stand out front, but it went pretty fast! Friendly employee!

Fantastic experience: I really like AAA there very nice have good communication skills and always letting you know what's going on. It's well worth it.

Fantastic experience: You have to do everything outside, they don't let anyone in the building.

Fantastic experience: THANK YOU SO MUCH VISALIA OFFICE FOR STAYING OPEN.....

Fantastic experience: Friendly and great Customer Service.

Fantastic experience: It's a good place to pay your bills for your car's insurance and anything else you have to do. Wonderful people, outstanding service.

Fantastic experience: Love being able to go there for Dmv business. Easy and you are in and out quickly. People are very friendly.

Fantastic experience: Fast to be able to get DMV tags

Fantastic experience: Well organized for covet 19 very patient and outstanding employees at work

Fantastic experience: It's fast and completely well done

Fantastic experience: Great place to take care of some things that you would normally have to do at the POORLY RUN DMV.

Fantastic experience: Lines move fast and the workers are very respectful and helpful

Fantastic experience: Great!

Fantastic experience: Great place to go the skip the DMV

Fantastic experience: Great! Had to wait outside for about 30 minutes, due to the virus. Once inside I was helped immediately.

Fantastic experience: Excellent, 15 minutes the most entertaining

Negative experience: Went to transfer my title because the DMV is hard to get in because of covid. I had to find out you needed to be a AAA member to take care of that issue. Very misleading.

Negative experience: I was placed on hold until I was switched to voicemail, the computer instructed me to leave a voicemail describing the service I needed and promised I would receive a call back. I was never called

Fantastic experience: Great service

Fantastic experience: Very quick! The representative went above and beyond to solve my registration issue. Very satisfied.

Fantastic experience: Great people great service.

Fantastic experience: They were great!!! No trip to 'dmv'! Yeah

Fantastic experience: Was able to obtain a driver's book. Hanford did not have any for weeks!

Negative experience: I would not go with company again. I had them for a year and every time my payments were different. I payed on time because they took the money straight out of my bank account. When I called to see why payments were always changing they would tell me it was roadside assistance. But my roadside assistance was payed in full. I know have a different company.