AAA - Fort Mill

Fantastic experience: Great customer service.

Negative experience: Updated review from 3 days ago. Gave a negative review. Email came from corporate saying we would I would be contacted. AAA Fort Mill responded with a link asking for my contact information, even though my name is on the review. When you click on the link it isn’t active/doesn’t work. They do not care they just want to look responsive on social media. Anyone else have this happen?

Fantastic experience: GREAT SERVICE VERY PROFESSIONAL, COMPETITIVE SERVICE

Negative experience: Last 3 times made appointments days in advance. Always have to wait as they do not honor the times. Yesterday 12/7/2024 Saturday had an appointment for 9 am. My wife arrived several minutes early for an oil change and tire rotation. 3 people in front of her without appointments. Done at 11:40. Never going back again and would never recommend anyone going unless they have all the time in the world.

Fantastic experience: Dylan, was amazing. He took my car back right away and checked everything out for me. Didn’t try and add on any additional services that wasn’t needed just straight to the point. Thanks So Much. I definitely appreciated it.

Fantastic experience: Employees are very professional and friendly. AAA Auto care I highly recommend .

Fantastic experience: The lady that helped me had a very difficult task but did a great job

Fantastic experience: Great service, Great craftsmanship, And just all around friendly and cool vibes from these guys! Justin came out and swapped our tire out in nano seconds and provided great safety and general information about the tire and car itself! A+

Fantastic experience: Austin was very professional, he answered all my questions and got me back on the road in a timely manner.

Fantastic experience: On time, professional and easy

Fantastic experience: Have used 2x so far in 2024 and this will be my go-to for oil change/inspection services. Very reasonably priced, in and out in timely fashion (I set up appointments), and great folks that share recommendations based on findings but not pushy/constantly trying to upsell like some other places in the area. Would highly recommend.

Fantastic experience: Great, very helpful.

Fantastic experience: Steven, Edwin, and Austin were all fantastic! Great and fast customer service, my car was fixed two hours before their estimated time!

Fantastic experience: A good place, are nice and helpful. Thank you for your service

Fantastic experience: Great customer service and great wait time for 4 new tires.

Fantastic experience: Good place for car repair

Fantastic experience: Good service when your vehicle needs top notch repair work.

Positive experience: Even with discount, full synthetic oil change is high - especially if you don’t need a tire rotation. You have other choices.

Fantastic experience: Good service and price. They honored all the AAA coupons .They do not try upsell services. Will go here again

Negative experience: Some of the salespeople are great but Nicole Spinks Will sell you anything and mess up your life and never answer the phone to help you. She needs to be fired.

Negative experience: Drove in for 55,000 fluids and tires rotation. Car now reads maintenance required on dash and vibrates on open road. Won't go back

Fantastic experience: The team at the AAA service center in Fort Mill have always been professional, transparent and honest. They keep my classic Suburban diesel on the road and running strong.

Fantastic experience: Very informative

Negative experience: What a rip-off

Fantastic experience: Very Professional, not pushy did only what I told them

Negative experience: Horrible service and way overpriced. Tried to upsell me on everything which is probably why I was there for 3 1/2 hours for an oil change. Won’t ever go back and I suggest you don’t either.

Fantastic experience: Very nice staff dealing with J.C. and Doug Emerson. Kept me well informed through emails and like the reports that are sent.

Fantastic experience: I came in at 4:00 with a blown out wheel bearing and they were able to get me fixed and back on the road before they closed at 6:00 preventing me from having to leave my vehicle over the weekend great service

Fantastic experience: They were able to give me an appointment for the next day, and completed their work in a reasonable time around. Good communication.

Fantastic experience: Came to change oil and rotate tires by appointment. I was impressed by the facility and the service. I thought I've seen enough places where you can change oil, but the attention to details, and the report with photos of filters impressed me. Great communication and fast service.

Fantastic experience: Found problem that was a long time giving me problems. Vehicle runs much better.

Fantastic experience: Had to get my brake rotors fixed in the front. They Didn’t have the parts for it but they rushed it from the Distribution Center which I’d assume isn’t too far which wasn’t expected that quickly and was able to get it fixed in 1-2hrs rather than 3-4 hours as expected! Excellent customer service and pricing is very reasonable! Definitely will be back!

Fantastic experience: Towing service I like to thank Ryan for helping me this morning that was such a blessing that he came on time I didn't have to wait outside in the cold long.I give him all the glory this morning thank you Ryan for helping me

Fantastic experience: Every time, it’s being such a pleasant experience with their service and follow through, never disappointed

Fantastic experience: excellent service, professional, educated, polite, interested, responsive

Fantastic experience: First time using AAA for auto service. Everyone was very professional, efficient, and I left with a maintenance checklist on my current work and future needs. I will use them again.

Negative experience: Update 10/30/24- Booked an oil change appointment and when I arrived, 4 people were waiting for service. I checked in and after 30 minutes of waiting, I asked how long the wait would be. The response was "we have 6 cars in now and 2 mechanics. We are working through them as quickly as we can." At that rate, I'd be there all day for a scheduled oil change. I told the service guy to cancel my appointment because you guys overbooked. He gave me my keys and said have a nice day. No apology for the situation. Well I'm now done using AAA Service. They don't seem to care about scheduling appointments they can actually handle with the mechanics they have available. In addition, pretty poor service from the customer service desk. I will take my business somewhere else where they care about their customers. Update 4/28/23 -This is the third time I have used the AAA service center. Excellent service at reasonable price with no long wait. But I always make an appointment and they don't seem to over book the appointment slots. Prior experience with AAA Car Care Center - I needed an oil change and decided to try this service center. I was extremely impressed. They took my car in immediately and ahead of my appointment time. The service was pretty fast and my car was returned very clean. The center found an issue with my alignment which was starting to impact one tire. They were able to add an alignment on the spot which they completed quickly. The service advisor was very helpful and accommodating. The waiting area was very clean and comfortable. They also texted me when they started working on my car and when they finished so I always knew what was going on with my service. The center does all the services that a dealer does except rebuilding engines and transmissions. An added benefit is AAA members receive a 10% discount on labor costs up to $50. But non members can use their car care center as well. I recommend the AAA Car Care Center and will return again. Give it a try - you will like it.

Negative experience: Waited way too long for a tow truck

Fantastic experience: The team at this car care center has outstanding professionalism

Negative experience: Just left this location. The light skin guy with the beard was no help at all. I've made an appointment, showed him that I've made an appointment and he still wasn't able to help. I won't be coming back to this location ever again.

Fantastic experience: Jan was prompt and very courteous, just like the gentlemen at my regular AAA car care! The atmosphere was just as congenial: I love to hear employees working well together and enjoying each other's company.

Fantastic experience: Fast service, courteous and through. The way it should be at more places.

Fantastic experience: Professional. Clean. Great service. I had my oil changed and tires rotated. Would use again.

Fantastic experience: Employees were very nice and accommodating.

Fantastic experience: AAA++. Always helpful. Had reviewed my car’s history and discussed future service recommendations. No sales pressure.

Fantastic experience: This place is great, the guys that work in auto are so nice. They take the time to explain everything. Talk to Jamie or Jan!

Negative experience: After bringing my car here for an oil change, they asked if I wanted to replace the AC filter and I declined. Since that day, the AC has been making a strange noise and it’s been leaking fluid into the passenger floor side of my car. There’s currently a sizable puddle there pooling. I’m fairly certain that they messed something up when servicing my car, which has resulted in a bigger problem.

Fantastic experience: Great customer service in the Auto service group. Always exceeds expectations.

Fantastic experience: I trust the guys at AAA Care. I have had a good experience each time I have brought the car in - sometimes because I thought there was a problem and sometimes for regular care. Twice I have left without owing a cent. Other times repairs were made in a timely, clear of frustration manner. This service is the BEST.

Negative experience: Very disappointed in how this shop, representing the AAA brand, handled my situation. I was quoted $140 after my car was towed to this facility after a flat tire revealed we had a broken lugnut situation. That quote skyrocketed to just under $500, including a $99 realignment (which I declined,) but still left a $400 invoice. Minus the patched tire work, a broken lugnut turned into a $360 job, with the $140 charge disguised as a "diagnostic." A diagnostic for a flat tire with a broken lugnut? After contacting other tire shops in the vicinity and discovering I was being GROSSLY overcharged, I had my vehicle towed elsewhere. My overall bill at 2nd shop was only $200ish, AFTER even inspecting another tire and repairing 2 stripped studs. To add insult to injury, I requested a call back from the manager at AAA concerning the overcharge, was promised a call, and never received one. So disappointing as I trusted this facility to uphold the brand's values on quality service at fair rates. I would not recommend this facility to anyone who isn't knowledgeable about what repairs should cost, considering this situation was a flat tire that could've cost me $500 had I not done my due diligence.

Fantastic experience: An excellent service center. Car care can not be equaled. I would not take my vehicle anywhere else.

Fantastic experience: The service writer, Doug Emerson, was upfront about how AAA approached vehicle maintenance. I was prepared for how the repair recommendations would be up to me on what and how much to tackle to meet my needs.

Fantastic experience: Excellent communication and updates. Friendly and knowledgeable staff

Fantastic experience: About 2 or so weeks ago, I brought my car for it's regular oil change and a diagnostic on a leak "somewhere" -- they found the leak and were very kind and patient with my crazy questions. The waiting area is great, with lots of USB ports for my crazy electronics. I was there quite a while, and it's a pleasant wait. Additionally ---- I work at a hotel near this AAA center. A guest asked me where she could take her car to be looked at. She had a noise she couldn't identify and it was worriesome to her since she of course is travelling. I recommended AAA to her, even though she is not a member. She went to them and received great treatment and was very pleased. Her car was diagnosed and she was on her way. She took the time to stop back by the hotel to let us know of her experience. I personally stopped by the Car Care Center today to thank them. Being in customer service, I truly know the value of a positive, complimentary review. So often we only get to hear the bad reviews. Thanks everyone. Keep up the great work.

Fantastic experience: Very friendly associates. Made sure I understood what needed to be fixed on the truck and made sure I understood the costs. Did an excellent job of keeping me informed of progress and when the work would be completed.

Fantastic experience: I love it, they make you feel like 'family'!

Fantastic experience: My battery died that I had purchased from AAA and they went above and beyond to replace it for free and gave me tips to prolong my battery! I will be back to this location for my car needs going forward!

Fantastic experience: Wes (store manager) and his team do an excellent job. They stand by their work. I brought in my 2011 Town and Country for new brakes and rotors and I picked it up and all was well until my wife said the car was making a funny noise when she hit the brakes. A few days went by and I noticed it as well. I contacted the store and they said to bring it in and of course... (we all have been there) It ran perfectly fine with no issues! So they actually took it all apart and made sure everything was lubed up and it was reassembled all for free. A few days later it began to come back! I actually had my other van in there for routine maintenance and on the way to get it, the van started up with the brake issue again so when I went in I brought it up and Wes had a tech ride around with me and he heard it and was able to diagnose it right there. We got back and they fixed it on the spot! Wes and his team are the best. He totally understands our families are in these cars and he wants nothing but the best quality coming out of that shop. It will be where I go (I've always gone to dealerships) from now on.

Positive experience: Good Experience

Fantastic experience: I was very happy with my service

Positive experience: Nice people, responsive, responsible. Pleasure to deal with. The only thing, it took more time than I expected. I was not in a hurry, though. Thank you!

Positive experience: Very friendly. Service done quickly and no complaints so far

Fantastic experience: Great and affordable services done every time I have needed repairs to my vehicles. I've recommended company to my family across other states.

Fantastic experience: Questions answered about accident insurance.

Fantastic experience: Good service and courteous staff. I got my vehicle serviced faster than initially quoted. Would definitely consider them for my next service.

Negative experience: This location started out great. I always took my car here. But over time things have deteriorated. The stud of one of my wheels was destroyed by the tech over tightening it. I ended up having to go to the Rivergate location to have it fixed. Although their customer is better they still messed up a stud. I pay for the premium tier membership yearly starting to wonder if it’s worth it at all. Especially from a Auto Care perspective. I called on Friday about a tire issue to this fort mull location and I was told essentially they could only swap new tires. I get it for liability reasons but why not have the customer sign a waiver form? At the end of the day I think it’s just a typical ploy to sell new tires. After all this is a capitalistic society right? Simple things are fine with them like an oil change. But I’d stay away from brake work or tire issues. Especially if you have a sports car.

Fantastic experience: Really great service. Nice and professional. Thank you so much!

Fantastic experience: I was super nervous about finding a mechanic up here since my family had always used the same guy that momma grew up with. After visiting and getting news that I really didn’t want, I appreciated their honesty, their advice, and the fact that they gave it to me straight and gave it to me the way our mechanic back home would have. Even if I got news I didn’t want, the good thing that came out of this is that I now know I have a mechanic up here that I trust and that means a lot more! Thank You!

Fantastic experience: Betsy Vance assisted me and my fiancé with booking our honeymoon and we could not have been happier. Betsy was extremely fast, and very helpful And treated our honeymoon like it was her own!

Positive experience: They're okay , you have to explain what you want rather than what is needed .

Negative experience: My daughter had been stranded in a dark parking lot close to Interstate 77 for hours. AAA kept putting her call on hold... What happened to her driver??.. Update: we have learned that it might have been better to use the AAA app. If you call, you might not get service? If you are reading this, take note. My daughter is safe thanks to the help of an Uber driver who took her to a hotel where she had a reservation.

Fantastic experience: Wes and Jason are great!

Fantastic experience: Mr Wesley is professional, knowledgeable and receptive. He took great care of our auto needs in a timely manner.

Fantastic experience: Always great service

Fantastic experience: Work was done professionally and neat. Good quality. GREAT JOB BY ALL!

Fantastic experience: This AAA car care center is AMAZING! This is my 4th time going there with and without an appointment. Major difference than any AAA I have dealt with. I highly recommend this car care center. Top notch professional customer service and very knowledgeable! If I could give them 10 stats I would. Thanks so much AAA car care!

Fantastic experience: I love the place, I need pictures for my passport and because I’m a premium member I got them for free, not just that but the customer service was outstanding.

Negative experience: Waiting 6.5 hrs for 1 tire replacement. Was towed in for a flat Customer service doesn't exist at this location os been a AAA member since 1988

Fantastic experience: The people there were very kind

Fantastic experience: Fast, friendly, and professional! Had my first appointment there yesterday to get my oil changed and it was a very easy experience. And they send a Digital Vehicle Inspection Report right to your phone!

Fantastic experience: Associate discussed items in detail, along with pictures. He explained things clearly and referenced information on the vehicle to back up recommended services. I've never had an issue with unnecessary items being pushed on me. This makes this group very trustworthy to me.

Negative experience: Update: WILL NOT HAVE REPAIRS DONE HERE EVER AGAIN. I USED TO THINK- Nice atmosphere. Nice people. Decent prices on basic maintenance. Two weeks ago I brought my car in for wobble. I thought tires were out of balance, maybe a bearing. They told me I needed struts, cv joints, rod assembly wheel hub and bearings on both sides. Four thousand dollars later it has been back twice for the same stuff and is now making weird clunking sounds. I am afraid to drive my car and don't want them to touch it again. Friends husband is a mechanic and told me they took me for a frickin ride and it most likely did not need 90% of what they did. If they even did it.

Fantastic experience: I was very pleased with my service.

Fantastic experience: Had truck towed here by AAA. Front differential issue, quickly fixed and runs great!

Fantastic experience: Nicole was helpful and knowledgeable and was able to assist us effortlessly. We are very pleased with the outcome of our appointment.

Fantastic experience: Betsy does an amazing job with trip planning!

Fantastic experience: Great honest service.

Fantastic experience: Professional, pet effective, work done in a timely manner.

Fantastic experience: Excellent service, and quick!!!

Fantastic experience: I came here for a full inspection on my car. Paul here was very accommodating, understanding, and helpful. He took the time to go through the whole report with me and explain me how my car works and what the issues are. Him and his team worked overtime on a Saturday just to get me my car back before I needed it to go to work in Monday! I am so appreciative of their work and would definitely recommend chosing this shop if you need an honest opinion.

Fantastic experience: While nobody wants to have a $600 car repair bill, I can say I believe Wesley and his car service team do an honest, only what needs to be done, and quality service job on a vehicle. Heck, Wesley even pulled up a $50 promo coupon AAA had out there, that I had no clue about being out there, to help with my repair bill! Whether you have AAA or not, Wesley and his team will take care of you! (Having AAA will get you 10% off labor charge though!). Many thanks to you and your team, Wesley!

Positive experience: The Representative was knowledgeable and extremely efficient. Her customer service skills where above and beyond. I would definitely recommend this office to others

Fantastic experience: Loaded my baby gently. Great service! Quick pickup.

Fantastic experience: Great service and very friendly staff.

Fantastic experience: Quick, easy, and most importantly, friendly service

Fantastic experience: Very professional and knowledgable. Excellent work!

Negative experience: I personally suggest never taking your car here. Find an alternative for your sake please. You have been warned... I towed a 2005 ford 500 to this facility to be worked on. the car diagnosis was to replace the pcm. I declined the work priced at 1400 USD and had AAA tow the car back my home and went with a 500 USD cheaper bid on the work (906.00 USD labor and parts). I assumed because it was AAA accredited shop that this would be professionally handled but I was dead wrong. When my car was towed back home it was missing the arms and wipers from the front window. contacted the facility to see why this happened or if there was an issue. The manager suggested someone stole the wipers and arms from my car. I denied that as being plausible and asked him to check. Turned out to be the technician that simply thought it was a good idea to throw them under my passenger seat and let the tow truck driver return my car in shambles with hardware missing and parts barely bolted back together. This mechanic shop charged me 100 dollars (an extremely high rate for such a service mind you) for a diagnosis and they returned my car in worse condition than when I brought it in. I contact them for an explanation or an offer to resolve this and I didn't even get an apology. The manager Wesley White didn't even seem phased that his staff worked in such a fashion. I would hope you never find your car in the hands of these people. Sincerely. Update: The manager finally after months attempted to make it right but only made the situation look worse. The manager no longer responds to emails, and after agreeing via email to reimburse me for damages to my car, I did not receive the full amount agreed upon. You have been warned to not bring your cars here.

Fantastic experience: Simple issue was just replacing a damaged tire. Wesley was very helpful. Helped get the road hazard insurance filed, getting a replacement tire, and squeezing me in to get the tire on the car at the last minute even when they were busy. I'd give them 5 A!

Fantastic experience: I have to say, I spoke with a gentleman on the phone who seemed like he would have done absolutely anything to help me out. Wesley answered my two calls and was extremely helpful, kind, concerned, respectful and professional. Unfortunately I did not take my vehicle to their shop, but speaking to someone as professional as him certainly makes you want to take your business there!

Fantastic experience: Great customer service and experience...