
Pines Motor Lodge

Information about Pines Motor Lodge
11590, Westbury
Opening hours
Our comment from TraTraTravel about Pines Motor Lodge:
Pines Motor Lodge is a unique lodging option that has garnered mixed reviews from its guests. On the positive side, many visitors have praised the friendly and accommodating staff, who make guests feel like part of the family. Guests have highlighted the cleanliness of the rooms and the great value for the price, making it a reliable choice for both short and extended stays.
Recent renovations have also improved the appearance of certain rooms, contributing to a more enjoyable experience. Many guests appreciate the lodge's convenient location, which is close to various dining options, making it easy to find meals nearby.
However, some users have noted several areas for improvement. Issues such as inconsistent cleanliness, problems with room amenities like broken showers and scent issues, and occasional pest sightings have been reported. Furthermore, there have been comments regarding the need for improved customer service in certain situations.
In summary, Pines Motor Lodge is a budget-friendly option that offers a convenient stay, friendly service, and cleanliness, though it would benefit from addressing some operational challenges to enhance guest experiences.
Pines Motor Lodge: Reviews
Fantastic experience: Small tv but clean room
Fantastic experience: I was recommended this place and I gave it a try and it was the best thing I did… the staff there are very nice and friendly they make you feel like you are a family to them.. I enjoyed my stays there I will definitely recommend it to anyone who needs to spend the night… every time I stay out there I always make sure to get a room there with them
Fantastic experience: The newly renovated pines Motor Lodge is awesome, and I created a ✍ Handwritten Mural in Room #103
Positive experience: They only clean the linen. All other parts of the rooms not cleaned, and roaches
Fantastic experience: Can someone tell me the prices and how many hours is the minimum that can be done?
Negative experience: Nastiest staff
Fantastic experience: The newly renovated specialty room was nicer than I expected, the lobby was decorated to fit the holiday season and front desk was simple to deal with. I would recommend The Pines to anyone looking for a better experience for an affordable price.
Negative experience: Roaches in rooms l, refused to extend my stay.....Crack heads smoking outside needles people throwing up. Place needs to be shut down
Negative experience: Sucks
Fantastic experience: Always a reliable option whether it’s a short stay or a couple of nights! Clean rooms, friendly staff, convenient location, lots of food options nearby!
Fantastic experience: Good room
Fantastic experience: Pretty great place to stay for a short or long weekend. The stuff is appealing and professional. Prices are unbeatable. It is like been in a 5 star luxury hotel but paying 1/4 of the price. JB.
Positive experience: Rooms were clean and service was great was a very nice stay
Fantastic experience: Amazing stay!!!! rooms were clean, employees were amazing and very helpful. Instagram page is great they are always posting new updates on rooms and discounts. I definitely recommend !!!!
Fantastic experience: I saw Instagram page and now follow!! We decided to celebrate our anniversary and stayed in a jacuzzi room!! Front desk staff was so nice. It felt great to be on a staycation. Not far from home, yet felt like we were on vacation. Enjoyed relaxing in jacuzzi.
Fantastic experience: Very clean room’s !definitely the nicest motel on the island !! Family operated vey convenient location.. Highly recommend!
Negative experience: Very disgusting. Also inside room smell is very bad. I think he’s never ever cleaning.
Negative experience: Yes the staff is nice but ..BUT..the rooms are horrible and outdated, but what do you expect from a H** motel
Fantastic experience: The front desk person was very attentive, I was in a very difficult situation and he was very helpful, room was very clean, house keeping lady very nice.
Negative experience: I was at that motel last week. I requested a room change because the room smelled of cigarettes, the Manager of that Motel was rude and canceled my reservation. please don't choose that place.
Negative experience: Never have any rooms available I can't wait untill they close it down
Negative experience: Very very very disappointed with this place. We had the room yesterday (Friday) night and we was staying 3 days and they told us they booked out the room we was in. How you book out the room when people are in it? Now we have to find another place on the weekend and it's going to be expensive for us to find. I'm very disappointed in this place, I really am.
Positive experience: Pines is discriminatory to Social Services people. They charge them $150 a night and charge others $130 a night.
Negative experience: The room smelled of cigarettes as soon as we walked in. The shower door was broken so we couldn't close it and got water all over the floor and almost fell several times when we finished our showers. The jacuzzi had cracks in it so I was worried about using it. I didn't talk to the attendant so I don't know if they were nice or not and it was easy to find. It's in between two big name hotels. This isn't exactly a family friendly motel. If you're looking for a place for an hour or two this is your place.
Fantastic experience: The lady who give us our room .., was very rude. Called and asked us several times to leave early. And didn't give us a refund when u left early. Paid for the room has a permit to film there but she took it upon herself to be very difficult. Could it be because we we're African American... ?? Only she can answer that. I can't speculate. But it was a very uncomfortable experience because of one of your front desk employees. Please try sensitivity training
Negative experience: Over priced, and they NEVER pick up the phone. I've called hundreds of times and not once have I ever gotten someone to pick up the phone
Positive experience: Rooms are slowly getting better. The elderly lady behind the check in desk customer service is horrible
Negative experience: this place is so disgusting. the woman at the front desk is nasty. we were given a price on the phone that was different upon arrival. THEN, she said two to a room meanwhile there are people who LIVE HERE in large numbers and have like 5 people living with them. our bed had a hole in the comforter like someone burned it. the hollywood motel down the street is way better and more clean. so trashy and ghetto here
Negative experience: Trash
Positive experience: I stayed here for 2 weeks in New York in the year 2000 with a friend. For two young crazy, adventurous men with low demands, it was absolutely sufficient. Bed, toilet, shower, roof over our heads, and cheap – that’s really all we need. Our main motivation was Manhattan, so we took the Long Island Railroad back and forth every day; the train station is not far and easily reachable on foot.
Negative experience: There was no heat when moved in. They said they would come fix it and never did. The thermostat is dirty and sticky. Bathroom filthy, the ceiling leaky, smells like cigarette the hallway. Leaking ceiling since I've been there and it hasn't been fixed. No discount on my rate at all. The staff left my door open a couple times. Everytime I go pay if I don't see the manager I get told different prices. Its very noisy there, cops stay coming there for some reason. There is no senior discount all the time just certain days. Alot bums, etc be hanging around, asking me for money. Price just recently went up. Worse experience at a place for me. Leaving and was able to get discount on not staying all day and all the issues I've been dealing with, not very understanding or willing to work with you.
Fantastic experience: I love this damn place
Positive experience: It's a smoking motel, prepare to have your lungs damaged more.
Negative experience: it not the worst if its just for a couple hours or overnight.. to all my DHS clients ..No micro wave n room wifi from 1-10 rate at 2 if u dont have iphone good luck w/ hotspot.. The chinese food around corner caters to trailers but cut throat to how our food is caters to FOH eat n be weary..
Fantastic experience: Super well located for restaurants and shopping centers
Positive experience: Convenient and that's it .. good price to be a low class lodge
Negative experience: It gets the job done don't take someone you really like though
Negative experience: Um
Negative experience: Filthy hotel
Positive experience: Stayed here 3days while visiting room was way to hot,AC Unit didnt work had to change room Also a little to expensive compared to other motels which offer more amenities,but room was very CLEAN
Fantastic experience: Great service clean motel
Positive experience: It's not the Hilton or better, but it's good if your on a budget, it's clean. The shower was hard to adjust. At first it's good, then it gets very cold or boiling hot. Your have to play with it, making the shower a bad experience. Besides that it's cool.
Fantastic experience: It was nice
Fantastic experience: I am a usual, staff is amazing and friendly, clean location would recommend!!!
Fantastic experience: It wuz a very gud price and the staff where very helpful in discrete
Fantastic experience: Great stay, excellent customer service everyone was so kind and it was very clean! Would stay again and definitely recommend staying here!
Fantastic experience: Great
Fantastic experience: Love this place
Fantastic experience: Lovely service, Great Prices, Nice staff. I enjoyed my stay & I will be back again
Positive experience: Good location
Fantastic experience: Good
Fantastic experience: Good place
Fantastic experience: Here all the time . Convenient and inexpensive. Often stayer. Come and get comfy and relax for a short while . It’s the comfortablest your going to get
Fantastic experience: So me and my girl come here to get away from home it’s always clean and the staff are very friendly the prices are great and it truly is a good hotel
Fantastic experience: excellent
Fantastic experience: Nice place
Negative experience: Very bad place
Fantastic experience: Love it ! Staff was excellent & the room was very clean.
Positive experience: My lil sneak spot
Negative experience: Dirty everywhere people asking for change or a lighter traffic noise no hot water had to change rooms. Because to toilet didnt work on and on problems go to the holiday inn not much more$ its realy nice no smell either
Fantastic experience: Room rates were great
Positive experience: It's convenient
Positive experience: Visited my friend who stays here sometimes. The price is right for him and they provide what he needs.
Positive experience: I would advise people not to stay here unless they would love to have their clothing and belonging reek of cigarette. The entire room was saturated with the smell of cigarette plus the wifid didn't work. I just stayed there because I was desperate.
Positive experience: good price for short stay. is too small tho and the bed was a little too small.
Negative experience: First room i was in shower didn't work so I got moved to another room where the shower didn't work and than got moved to another room where.. There was a roach in the shower
Fantastic experience: It is a very nice place, all the rooms are very nice, the people who work there and the owners of the business are very friendly, I highly recommend it.
Fantastic experience: Great place to stay at times
Negative experience: For one it was a smoking room and didn't have aspirin jacuzzi was hard hard to operate and the service is bad the showers do not work good more like a shelter Motel
Negative experience: Mixed reviews on this one. Certain staff was rude and unprofessional. They were not accommodating to the issues bought to thier attention. As to where other staff stepped up to try and smooth out rough edges. Those that apply to work with the public should be able to respectfully work with people as individuals. There are also a few other issues that may need to be addressed yet this is top. Exceptional customer service is essential in any business.
Fantastic experience: No rooms, couldn't get in
Negative experience: Terrible rooms and there are roaches and big spiders. Beds are small and horrible. The heat did not work and the shower was too small and very hard to turn on. Worst experience ever first and last time. I will never stay there if it was free
Positive experience: Dirty as hell
Negative experience: Would never go here again, they robbed me and changed my review that said they robbed me. Very rude and disrespectful managment need a whole new staff
Positive experience: Decent price and clean. No frills.
Positive experience: Clean and discrete
Fantastic experience: go there all the time because it's convenient.
Positive experience: The beds are too small
Fantastic experience: Cheap and a nice area.
Positive experience: Staff great. Lurkers may be thieves and police are not helpful. They blame the victims
Negative experience: The people scream and fight all night!
Fantastic experience: Cool place to hide and relax.
Fantastic experience: Day rate ❤️
Negative experience: Great place for the price But the roaches gotta go........... Also major BED BUG INFESTATION
Fantastic experience: Nice prices and smoke rooms. Rooms are a bit bare but clean.
Positive experience: Nice spot cheap too
Negative experience: I don't like the smell, it always has a cigarette smell and something else?
Positive experience: It is not very good, needs help
Fantastic experience: My wife and I had an amazing time
Positive experience: Great short stay motel
Fantastic experience: A nice quiet place to get some rest.
Fantastic experience: Treated me real well but they clean the rooms real late. Like 4o clock when they shoukd be there in the am
Fantastic experience: Good place to lay the pipe
Negative experience: Dirty and disrespectful
Negative experience: Stayed for 3days now Was ok Until The old white Round lady Starting saying I can’t have Company Not To MENTION heroine addicts out front She’s Nasty and Rude she needs to do room service Instead she’s not good for business in this environment
Negative experience: Two days now out of 5 and no one has come to change the bedding. RUDE WOMAN OLD WITCH AT FRONT DESK. the lady at cheeking was very cool and Customer oriented. Been more than an hour and still cannot get change of bedding. Place sucks! Money not refunded. I noticed the Marriott across from them... lots of ganga smokeing.
Positive experience: The rooms is not to bad the price is cheap service is good
Fantastic experience: This is good place now , clean and nice rooms
Positive experience: Ive stayed here a few times.. Its local N needed to ckear my head, however, its not great looking at all no does it have amenities or are the rooms very nice... I chose it cause its close to walk to the mall and stores and I guess cheap ($110 a night weekdays)!! However, theres NOTHING BUT PEACE AND QUIET, If u need it, that id recommend for this place.. Some rooms are even in a section behind the brick walls so ur WIFI may be bad... I do know however, this DEF is a MOTEL that you can rent rooms for a few hours!! And, there are a FEW nice rooms with Jacuzzi'S (Nice, meaning for HERE) that are a bit nicer N a bit more money!! All rooms do have table n chairs and a small fridge.. IM GONA BE REAL, Dont even bother UNLESS like I said you just need to escape for a night BY YOURSELF and do some Soul Searching, NOTHINGGG MORE!!! LOL
Positive experience: Ok
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