AAA - Montford Dr

Fantastic experience: Had a great experience with Mike, open honest communication, highly recommend

Negative experience: Do not take your vehicle here. They purposefully left my oxygen sensor disconnected and dangling from my car in hopes that I would go back to them to spend more money….. after already charging $530 for a separate repair.

Negative experience: I would give this place 0 stars if I could. I’ve spent thousands and thousands of dollars here, and my latest experience will be my last. IF you look at the receipt at the end there is a $40 hidden fee for oil disposal. I ended up with an oil change, and power steering flush, which with diag fees cost me 687.00. They tried to double charge me for services, which after calling them out, I was told they are separated into “jobs” ie how many “jobs did you sell this week?” Total scam.

Fantastic experience: Friendly, customer focused staff. Went in there for a simple service request and was attended to inmediately. Was in and out in a very short period of time. Hats off to Barry and the entire staff. Highly recommend for value and customer service.

Fantastic experience: Paul always takes good care of me — tells me honestly when things really need to get done vs when I can wait. Easy to schedule online appointments and clean waiting area and wifi.

Fantastic experience: Always in good hands with the staff at AAA-Montford Dr. Thank you, Paul, and the team!

Fantastic experience: Always fast and friendly and honest! Thank you!

Fantastic experience: Super nice. Quick and convenient too. Definitely returning...

Positive experience: Quick and helpful. Good customer service.

Positive experience: Helpful team who provides through explanation of services as they will be preformed and price estimates. For the most part the timing is quick, but appointments seem to be needed. There is a waiting space which has reliably strong wifi. The space is simple and does not offer many other amenities, but you shouldn’t really expect fancy coffee machines in all waiting rooms and you can walk to the Starbucks on Park Road. There is a shuttle offered, I believe, but I have never used that service.

Negative experience: They WILL overcharge you, unless you are a AAA fan I would recommend going to a mom and pop shop who could really benefit from your business.

Negative experience: Price gauging at its best. Was a long time customer but no more, was told my ac had lose valve and needed recharge and I'd be good to go,he leaves for lunch, the other guy comes in and says, looks like you need compressor and we sale that asa kit and its 1500 plus labor. So somebody was lying.

Negative experience: not too happy, took in 2 vehicles a week apart for oil change & rotation, first vehicle it didn't appear they rotated the tires, so on the second one i made a mark with a pen on the tires in front, once i got home i checked the tires were still in the same place, not rotated.. called in, the resolution i got wasn't ideal, it was when come back for another service theyll do it.. everything else was ok but not thrilled about the situation

Fantastic experience: The guys at AAA Montford are great! Honest, transparent and quick. As an Audi owner, it’s a little daunting taking your vehicle anywhere but the Audi dealership. But the technicians at AAA are certified to work on European models which helps tremendously

Fantastic experience: Quick and easy process for getting my International driving permit.

Fantastic experience: Barry was my service writer. He set up my appointment, checked me in, had my inspection report texted to me, reviewed it with me, offered his recommendations, & helped me pick out two new tires. Barry was honest, kind, & helpful. We all need a Barry in our office. Thanks guys!

Fantastic experience: Great Service

Negative experience: There is NOTHING IN THE WORLD more frustrating for a female than dealing with car mechanics. Let's take today's interaction as an example. Me: I have a squeal in my front drivers side wheel - it's very light but stops when I apply the brake. I'm trading it in in 4 weeks but will be driving it approx 3000 miles between now and then. Please to diagnose, replace front wheel pads, how much? Them: Well ma'am - a front wheel brake job consists of the brake pads and resurfacing the rotors. That is $600.00 to start and if we have to add brake fluid it could go as much as $1,000.00. Me: (dumbfounded) So you won't just replace the pads? Them: You'll need to take it to a Mom Pop shop - we don't do 1/2 of a job here. Me: Leaving checking shirt to see if I have "sucker" pasted above my t!ts! Apparently AAA Auto Repair is too "bougie" to do 1/2 a job! (brake fluid is about $7.00/can - how can adding brake fluid add an extra $300.00 to the fee?)

Negative experience: Don’t go to this location for AAA car care. Was charged for battery service when my AAA plus membership covers it. The manager of this store rung me up and stated he wasn’t ripping me off and he indeed was. On top of that was told my battery plugs were “dirty” and he charged me $75 to clean it. Two days later the vehicle wouldn’t start, they will false diagnose your car. Thankfully another AAA car care center in Pineville-Matthews took great cere of me. No issues at all. Don’t go here. Followed up with the store as well to report this & never received a call back from the manager because he knows he’s in the wrong and continues to rip many others off.

Negative experience: These guys are SCAMMERS!!! Do not let them work on your car or take any of their recommendations. I went in for a simple oil change and they told me two of my axles needed to be replaced and realigned. The cost of this job was over $1000. Hesitant, I took my car to another shop to get a second opinion. The other shop told me my axles were fine and didn’t need to be worked on at all. Nice try AAA you won’t be scamming me today. Shame on AAA for trying to take advantage. Shame on the service writer Paul Roberts for attempting to rip me off. Don’t let these criminals trick you into paying for unnecessary work. Take your car elsewhere.

Fantastic experience: Great service every single time. Been coming to these guys and other AAA Car Care locations for years and never had a single problem. Mike and his team will take care of you.

Negative experience: Terrible ! You asked to fix a flat tire . And they “ fix “ a lot of things in your car Thst don’t need fixing and give you a $900 bill

Fantastic experience: Very prompt. Very professional. Kept me informed every step of the way.

Fantastic experience: They have professional,courteous, and knowledgeable staff. I will be returning for all of my automobile needs.

Fantastic experience: Good quality dependable service

Negative experience: The car service department was extremely rude and ripped me off completely. I went into the shop with a simple request to lock my window motor, so that my car window stays up and doesn't fall down (the window motor gave out). I told them the diagnosis of the issue CLEARLY, because I wanted to make sure that they understood. I have had this issue before, so I knew the simple solution of how to fix it. Since I am not a mechanic, I trusted they would know how. I told them I did not and could not afford a complete replacement of the part, I just needed a meantime solution (to lock the motor!!) The man at the auto check in claimed he understood my request. He and the mechanic clearly didn't. I went to go pick up my car they said was "ready". after I paid, I went to my car and the window was completely unready and not fixed at all. It was all the way down. I went and told them hey this isn't fixed.... they rudely scoffed at me and pulled it up aggressively and put a rubber wedge in the window. Yeah what a great service for $75.... NOT. Not only did they not listen to my simple and clear service request, but they were rude. We just went back and they said because I am not willing to buy the whole part replacement for $600, that they "can't lock the motor". A waste of my money and time. Completely rude, especially after being a AAA member for years and not even needing their service until now.

Fantastic experience: I had an oil change and needed brake work...very efficient

Negative experience: Employees here had really bad attitudes, didn't seem to want to help much and the first two sitting at the desk were speaking under their breath as we walked. Overall bad experience

Fantastic experience: Adam and crew were very friendly, knowledgeable and helpful!!! Thank you guys so much! The facility was also clean and well maintained.

Fantastic experience: Paul and his crew replaced a flat tire under warranty. They fit me in their schedule and completed the job in a timely manner.

Negative experience: The oil change itself was fine, done within the time quoted and the employee was friendly. However, I was told that the car needed $772.11 worth of work including things I knew had been done at the 30,000 mile service and so I declined the work. I took the Subaru to Duckworth where I have all work, other than oil changes done on it. I gave them the list of things AAA said needed to be done expecting them to say at least filters needed changing. It needed absolutely nothing done to it. They charged me $0 for their time and knowledge. I am extremely disappointed in AAA and will not be returning.

Negative experience: They were an hour past the appointment getting to the car and showed no signs of urgency to move things along.

Negative experience: Was told I needed $1,500 on my car done or else it would not pass inspection after paying almost $1,000 worth of repairs weeks prior but learned I did not need to pay as much after taking my car where else.

Negative experience: friendly people, but... uh... check everything on their inspection report. they told me my brake fluid was critical, so I got some to top off, opened the hood.... nah, it's fine. figured they did it. turns out it wasnt that... my coolant was low. barely managed to avoid overheating and I have no idea if I'm out of the woods yet. coolant was marked "good" on the report. so thanks for that.

Positive experience: The upcharge on parts is outrageous. The upcharge was 4 to 5 times the prices of the same item on Amazon. Buyer beware. Take your chance. For me, I will never set foot in another AAA car care again. Even if my car breaks down in front of one, I will request my AAA membership tow me to another auto care facility. I recommend my family and friends to the same and if they need a tow....I got them.

Positive experience: I think $75 to test a charging system for an alternator is over charging then charging labor again to R&R the part which according to my warranty company was overpriced & exceeded the warranty company limit which I had to pay the difference.

Fantastic experience: Very friendly and helpful staff

Fantastic experience: Stacy with roadside assistance was THE NICEST person I could ask for. (He had a girl with him that was equally great, I didn't catch her name though). Everyone is so helpful and friendly.

Fantastic experience: Minor service done but they were very quick and responsive. I needed a valve stem replaced on a spare tire and dropped the tire off. Within 45 minutes they said it was ready. We will definitely try them again for other services.

Negative experience: my towing belt broke. they told me it would take $1,500 to fix it. i got it fixed at my trusted mechanic for only $250. on top they charged me $129 for diagnosis. very bad service, thought they could rip me cause I didn't look like i knew much about cars. very unhelpful staff. never getting a AAA membership.

Fantastic experience: I enjoyed working with the personnel at this location. They provided excellent service in a timely manner. Very professional.

Fantastic experience: Caring Accurate Service, Every Time I Visit...!

Fantastic experience: Stopped in for a passport photo and Coleen assisted us. In and out with friendly service

Fantastic experience: Wow! I went to the AAA service center because my brake fluid light was on. They had me pull up and immediately added brake fluid. The experience was quick.

Negative experience: I made an appointment yesterday and even CALLED the store to CONFIRM they would have a battery and was told YES. I got there today and after waiting OVER AN HOUR for a “battery test” was told they DID NOT have a battery. On top of it the service person did not bother to help me locate a battery at another location but said he was sorry and would pull my truck around. Luckily 10 minutes later I found a different company that did a test in 2 minutes and installed a brand new battery in about 10 minutes. I would never recommend AAA for car care. Waste of my time!

Fantastic experience: I got my suv towed here and the staff was reassuring about getting my car running again. They let me know what service I needed to get back on the road and provided information about future services I would need without any fuss. I’m very grateful for the straightforward experience and I plan to return for future services. Mark was also very helpful on the phone.

Fantastic experience: Great shop . Took it in Thursday night and just got it back . Some parts had to be ordered . Five solid stars

Fantastic experience: I had a small issue, but of great concern to me. The staff went above and beyond to assist me. Definitely recommend!

Fantastic experience: Good / timely/ reliable service. Convenient location for shopping while you wait. Way more expensive than I remember, based on my previous Steele creek AAA oil change visits. Covid inflation perhaps?

Positive experience: Decent enough location (handy to walk to other places) but service very slow for an oil change and rotation. I made an appt and still took two hours - also, tried to upsell services like air filter change but didn't indicate they didn't have the actual filter, which just made the whole appt longer. Going forward will likely go somewhere else because no real benefit to visiting AAA location if the cost and time is the same as others. . .

Negative experience: After poor service experiences with this location in the past, I had told myself (and others) I wouldn't go here again. Their timeliness and customer service are poor and the work they did on my car was not complete. Due to other circumstances, I had to schedule another appointment here and received the typical confirmation text/email the day before. When I showed up the next day for my appointment, they were closed! I did not receive any communication about them being closed or needing to reschedule my appointment. I tried calling them multiple times with no answer.

Negative experience: I normally take my car to the dealership in Huntersville for my oil change; however, for the last couple of years I took my car to the AAA Montford location because it's 10 minutes from my home. Ever since I took my car to this location, they always managed to find something wrong with my car. I always get the work done and even though the work was done and they still rec. the same work that was supposed to be fixed last year. They don't know what they're doing and or they're not doing the work correctly. I spoke to Mike Slone who is the manager and he was extremely rude, not helpful and very un-professional. I tried talking to him about it and he got irritated with me. I told him that i have put so much money getting the work done and the issues is still there and I just don't understand. He even responded by saying "well, did you pay $10k on the repairs?" It was HORRIBLE! I will not be returning to this place.

Fantastic experience: Plan for more time than you expect. They are typically behind on services so plan ahead!

Fantastic experience: Inspected abd advised on Tires.

Fantastic experience: This AAA facility took in my car and started repairing what another AAA facility evidently couldn't. There's still work to be corrected and the fact they are more than willing to stand behind the parts and service warranty for work they initially did not even perform makes this facility a class act. At no time did they try to dismiss my concerns or make excuses for the other AAA facility's oversight. Real pros. Great service. Fair pricing. Highly recommended.

Fantastic experience: Paul did a good job with explaining what needed to be done with my vehicle and what could wait a few weeks

Fantastic experience: We came here last minute to get our international driving permits. If you are a member of AAA, it’s only $20 and there’s no photo charge either. Your ID is processed that same day at the same office. It’s a quick appointment and the staff here are both friendly and awesome in the travel department.

Negative experience: Had appointment at 4:00 on Nov 1 to have my oil changed only. I arrived at 3:52 and checked in and advised them (as I did when I made the online apptmt) that I would wait in the waiting room. It was 4:10 when my car was pulled in the bay. It was not lifted up until 4:22. At 5:10 the gentleman that checked me in told me that everything checked out ok, but from watching the activity, I could tell that they had not yet begun the oil change. The car was not pulled out of the bay and the bill presented to me until 5:32. I appreciate that other maintenance items are checked, but it is disappointing that it took 1 hour and 32 minutes (from appointment time) to complete a simple oil change

Fantastic experience: This is a great place to find a notary public, have your tires checked and reinflated and any number of other AAA services. Highly recommend!

Negative experience: I had an appointment for inspection, and after dropping my car on time they told me it will take an hour to do the inspection. Interestingly when I came back they haven't even started and they didn't feel any responsibility to give me a call about the delay. The car was still outside and they went to pull it in when I went over to get my car! Very poor service, the service consultant simply didn't care. He told me "that it what do you want me to do". I got my key and left the store. Although in general I have to spend more time to schedule and take my car to another auto shop, I hate irresponsible business that don't care about their customers. I won't use AAA auto shops any more!

Fantastic experience: The customer service here is beyond amazing, some of the best I’ve ever had. Normally, I feel uncomfortable in car care settings. The men who worked with me were awesome, the conversations we had were awesome; they treated me as if they were fixing their daughter’s car. I will 110% be returning here for any future car problems. Thank you again AAA!

Fantastic experience: Pretty good service. Just moved to NC and I have a pretty old car that I would like to hold on to for atleast a year. I felt good taking it to this location. They knew what they were doing and didn’t try to scam me like what most mechanics do to women.

Fantastic experience: Good job- timely. Ordered tires, came overnight. Answered all questions.

Fantastic experience: I drive 20+ miles, past more shops than I can count, to have my three 10+ year-old vehicles serviced at the Montford Drive location. I trust the staff of the car care center, lead by Manager Mike Slone, to perform the needed work, identify items that need immediate attention as well as those that aren't immediate needs but need to be monitored for possible future action. I highly recommend this location to anyone.

Fantastic experience: Great service must visit

Fantastic experience: Friendly staff and efficient workers. They have good service and are detail oriented. Good job.

Fantastic experience: Excellent and timely service.

Fantastic experience: The absolute best!!! They are caring from the moment you walk in to the time you leave. After a bad experience elsewhere they made everything quick and easy. I will come to them for all my vehicle needs.

Fantastic experience: always do a great job.

Fantastic experience: I had a screw in my tire and it was not holding air pressure. I am AAA member. I walked in without appointment because I could not get appointment for 3 days to the closest AAA car care center. I dropped off my car and they were finished with the repair in just over two hours. Affordable price. Quick service. More conveniently located than dealership. Friendly. Professional. I highly recommend this location and will use them again.

Fantastic experience: Awesome customer service! Had a brake light issue, they kindly repaired it on a whim and took care of me!

Fantastic experience: nice receptionists; skilled mechanics. In general, AAA provides insightful categorized inspection reports and will contact you for approval before performing any additional services. Sometimes the additional services they recommend are a bit of a money grab (i.e. After fixing an Evaporative Emission System Leak they quoted me another $50 to replace my fuel tank cap, which is a valid recommended service item... I just did it myself in 20 seconds for $17 off Amazon), which is probably applicable to most auto care shops Firestone etc. but just be advised. They'll pay for your Lyft ride home if you have to leave your car, which is super convenient.

Fantastic experience: great communication from appt to drop-off to completion....also said I needed to flush the truck's fluids, then called back and said it had been done already last visit - appreciate the honesty as I didnt recall that

Fantastic experience: I know that this world is almost upside down,but it's nice to know it's still some decent people in this world. I was having some issues today with my car,I stopped by AAA on Montford Dr and I encountered a Customer Service Gentleman and A True Technician Gentleman,both of these gentleman,didn't have to try and help me,but they took time out of their busy day to lend a complete stranger a hand.I want to acknowleged them and say thank you. These guys exhibited professional and courteous behavior. I was a wreck,today and they made me feel so much better,I left there better than when I arrived no I didn't buy anything; however the 5 stars are for there kindness,compassion and understanding,towards a woman in distress! So thanks Guys!!

Fantastic experience: Great place for routine or special maintenance on your vehicle. Always pleasant, they listen and find the real problem. No trying to upset. Great trustworthy place for auto service.

Fantastic experience: Convenient location and good work.

Negative experience: I was here 2 weeks ago for spark plugs and oil change - 300$ and a week later they charged me 100$ for check engine “check” that autozone will check for FREE. Comes to find out my car was misfiring and almost bricked because THEY forgot a spark plug and didn’t plug the wires back right . The fact they forgot something and I almost lost my car is a reason you should not come back to AAA. I called them twice about my car and seemed they had no solution. Please go to a black own auto shop not this over priced mess they run at AAA. They will over charge you.

Fantastic experience: I went in for the annual NC State inspection -- it was super-easy to get an appointment. They started working on my car within minutes of me dropping it off. I had a text message with the test results and recommendations before I could even finish lunch at the Taco Bell next door. Mike was very friendly and helpful... will definitely return for other services.

Fantastic experience: AAA - Montford Dr just gave my 2012 car a new lease of life. Both back and front washer work again, 2 new tires and oil change. Great job and went above and beyond.

Fantastic experience: Always friendly and helpful staff! They have helped me plan several vacations and road trips, and the auto service team have made many repairs for me over the years. My only complaint is sometimes they are booked up, which is a good thing really.

Positive experience: I got my last oil change and tire rotation at this location. The service was good and I was able to pick up my car around 2 hours later.

Positive experience: I like this place and have used it before but this time, my truck ended up leaking oil in my garage.

Fantastic experience: My oil leaked completely out of my car. AAA towed my car to this location and they had it fixed and back on the road very quickly. I was extremely pleased!! The service rep I spoke with on the phone was extremely nice and helpful. Highly recommend this business!!

Fantastic experience: My experience with AAA on Montford, has always been above customer service. Mike and his crew are very professional, pleasant, and willing to go the extra mile. I live 20 miles from the Montford location and literally pass several AAA car care services just to go to the Montford location. Very please with this location.

Fantastic experience: I have enjoyed repeated quality service at this AAA location. I feel assured of the care my car has been performed correctly and there is only suggestions for additional services they can provide, no "hard selling." It is very easy to make/reschedule appointments and everyone on their staff is polite and professional.

Fantastic experience: This shop works on various issues with a professional touch. The fact is they communicate with you so you know what needs to be completed and provide a fairly reliable estimate to do the work.

Fantastic experience: I have been a AAA customer for several years. I am always impressed by their standard of service and customer care. If I have to wait for my car, there is a comfortable lounge. If I need to drop it off, they help me get home. Most important, I trust their diagnostics.

Positive experience: All went well except I do wish there had been a cooler place to wait for the work to be done. It was mighty hot for an 83 year old guy to have to be sitting out in the noonday heat on a bench for an hour due to the Covid--19 restrictions. (Totally understood why, however).

Negative experience: They don’t know what they are doing or don’t care. I have had three bad experiences with this shop. I will not go back.

Fantastic experience: Great people! Very helpful

Fantastic experience: Sonny should get a raise. Great customer service. He let me know what service was needed immediately and what could be postponed. He demonstrated a lot of credibility and honesty.

Fantastic experience: I was able to get a North Carolina Travel guide, discount tickets to the Biltmore house and cubes for packing.

Fantastic experience: My tire pressure light came on. I went to AAA and they adjusted the pressure in the left rear tire several times. Finally, I had them check out the left rear tire and they found a small screw in it. They repaired the tire and I have not had an issue since. They were very patient with my coming in there multiple times before I let them look for the root cause of my low tire pressure.

Fantastic experience: Very nice and efficient staff. They saved my Monday!

Fantastic experience: Friendly staff (especially "Mike") who make an effort to fix my car problems at the lowest feasible cost.

Fantastic experience: Store manager Mike and his team do a great job with my automotive needs,. I highly recommend their oil change and tire rotation. it is the best deal in town and they are very knowledgeable with any questions you might have.

Fantastic experience: I have had a really hard time finding honest, quality mechanics in Charlotte. If this applies to you, look no further! Made my first trip to this AAA and it is like night and day compared to others. They text you updates on your car throughout your stay, show you picture proof of things that need repair/attention and know what they’re talking about. Enjoyed working with Tony and I’ll be back to this location!

Positive experience: Excellent AAA service. Good communication. Friendly staff. Only one comment as food for thought. Repairs (even for members are expensive compared to local independent mechanics).

Fantastic experience: I purchased 4 tires from Tire Rack and had them shipped to AAA for install. They also did an alignment and inspected the brakes, etc.

Fantastic experience: Quick service