CUBAMAX TRAVEL

Fantastic experience: Excellent service

Negative experience: Terrible service every day at this place they have a different parking situation, the wait, the bad and terrible attention, and the lack of education from an elderly lady whom I have encountered here before. Now you must wait in the parking lot inside your car even though all the seats are empty. A disrespect by this company, and the way this lady expresses herself is the worst, she should have the most education. I DO NOT RECOMMEND IT.

Negative experience: The workers at that Cubamax office are very rude. Bad manners and mistreatment. Terrible customer service.

Fantastic experience: A place where all Cubans who have family on the Island are happy to have. Whenever I send through CubaMax, I am satisfied and my mother is happy because she receives all her boxes and their contents in perfect condition. Satisfied with the work they do.

Negative experience: Typical business with Cubans, nothing works, they don't answer the phone, and they offer what they don't fulfill. Two months waiting for the package and it doesn't arrive, trash of a company.

Negative experience: That agency is a scam. I bought two plants and they did not arrive at their destination. One complains to them and they do not refund the money. Now I am going to start legal proceedings against the agency.

Fantastic experience: I love this agency, they are super fast and very friendly

Fantastic experience: Excellent service

Fantastic experience: Excellent!

Fantastic experience: The workers and everyone here are very attentive and special. Everything has arrived well and without any problems to my family in Cuba. Also, when you communicate via email, Gladys responds immediately to all your questions. They are very attentive overall. I am completely satisfied so far. Thank you very much to that team of workers in general. Don't hesitate to go to Cubamax.

Negative experience: Terrible service, a lady with tremendous arrogance told me to go to another agency to make the shipment. My explanation that I had already shipped those products with them on other occasions, her response was awful, I will not return.

Fantastic experience: Great service if you go there get ready to wait in line the girls are very nice.

Fantastic experience: I am rating the service of the 49st location. Great service. I have relatives in Hab that picked up the boxes in Cen Hab, according to them just as good of service. All along I was notified of the location of the boxes. My family picked them up in half the time stipulated by the agency. The ladies at the office make sure you pack the box only with items permitted to avoid issues at the Aduana. Please do not show up close to 5:00PM like me, they want to go home at 5:00PM. Still at that late time the service was excellent.

Fantastic experience: The customer service was spectacular 10 out of 10

Negative experience: They Are Really Nice people They never pick the phone up when you need something important to ask that’s what I giving Them a 2 star, I m going to add Something to the review, I used to get them at two star but now I’m getting them Starts , we went to the place. I make a line with a number, but the spaces are small and Crowded so we wait in line for the number to be called, but these people were giving boxes to everyone ahead of time, but when I request the boxes, they didn’t give me any boxes and then when it was my turn, they started helping other customers because we didn’t have the boxes Ready so we have to wait for three more people that way after us because we didn’t have a boxes ready, I really got so angry at these people and she said that we have to wait patiently, but I don’t understand who I am my turn is next. You have to give me the boxes when you going to do the service to me and then tell me that I’m not prepared that you had to call somebody else because we not ready with the boxes, Really bad service never had this type of service in Cubamax

Negative experience: I tried to make a purchase of appliances at the online store of Cuba Max and they are asking for more requirements, like a photo of your ID taken in some format or in PDF, I don't understand if you pay with your personal bank card, not a credit card, and you move to another state, you have to go directly to the driver's license to change your address so that your ID address matches your card address in order to make a purchase at the online store of Cuba Max. It's ridiculous.

Fantastic experience: Great customer service. We use their services for sending merchandise to Cuba and every bit of the process was as described. Definitely coming back soon.

Fantastic experience: Friendly treatment like family, guarantee and professionalism, everything is quick, thank you.

Fantastic experience: Very good work and fast shipping and delivery

Negative experience: Poor service

Negative experience: Poor information from the workers

Negative experience: Service was very slow, very few staff, and people who were not in line were allowed to pass. I spent 3 hours with less than 10 people.

Negative experience: Pure lie, you arrive with a maritime box and they say it only applies to air boxes. They should specify this well in their ads because they are deceiving the customer!!!! I spoke with the manager in Hialeah (Yaima) and she told me that there was nothing that could be done, that they only accepted maritime and air for the first shipments and after that, no... It seems disrespectful to get customers' hopes up or to put these promotions to fill up with clients and then when the time comes, it's different or they noticed that it doesn't profit them and stopped it. I think the manager could have made an exception; now they lost a regular customer because of this information and on top of that, she couldn’t provide an explanation and did so poorly.

Fantastic experience: Good service

Negative experience: Customer service is terrible... they don't answer the phone, they hang up, in short, it's a dilemma to communicate with them. I know that the phone can be annoying when there is a lot of work, but it is necessary for excellent customer service. If there is too much work, they should hire another person if the current ones can't handle it, but I urgently need to remedy this issue if they want to provide a service of excellence like is customary in the United States, and not revert back to Cuban services.

Fantastic experience: Very good service and speed.

Fantastic experience: The three employees are very helpful and inform you well about the process. They are kind, caring, and very patient.

Negative experience: You can call this place 100 times different days that they won’t pick up the phone.

Negative experience: Terrible customer service, the brown-skinned employee with forced blonde hair does not provide good customer service. I do not recommend this place at all, and as long as that woman works there, their service will not improve. As long as she is there, I will not return here because I do not want to be poorly treated.

Fantastic experience: Excellent service and professionalism from the staff at this store. Thank you. I highly recommend them. Everything arrives in perfect condition and very quickly.

Negative experience: I don't like the treatment of the workers. The mulatto woman who works there treats everyone very poorly. I don't recommend it to anyone. It feels like you're in Cuba.

Fantastic experience: We shipped this cart via sea with Cubamax, and in just 11 days my family received it. The best part is that both you and your family are constantly updated on the journey your cargo is making. Speed, safety, and guarantee. Wonderful.

Fantastic experience: The prices are very good but there is a lot of delay, they waste a lot of time and if you are a regular, you go first.

Fantastic experience: The best

Negative experience: I wrote to customer service and received terrible treatment. If I write and ask for details, it’s because I am on working hours. The treatment I received today was awful.

Negative experience: I had to wait 2 hours for them to stamp the box, you have to weigh the package yourself to the pounds that they tell you when you arrive, the pounds are a different amount and you have to start taking things out. Besides, I got scolded for weighing myself on their scale haha. Bring cash if you don't want to pay a fee for using the card. They charge you an extra $20 for each bicycle apart from the pounds, something they don't tell you until you go to pay. If you're willing to have a bad time, I recommend this place.

Fantastic experience: Excellent service

Fantastic experience: My experience at this agency was very good, honestly, good service and quick service, very good prices, offers, and rewards.

Positive experience: Although it is a quite small office, the girls who work there do an excellent job to ensure that there is order and everyone leaves satisfied

Fantastic experience: Very good service, very attentive and all the staff are very professional, very pleasant and respectful. An incredible and satisfying experience, I recommend them 100%.

Negative experience: THEY DO NOT ANSWER THE PHONE CUBAN COMMUNISM

Negative experience: I never thought I would write a bad review, especially about a Cuban, as we are fellow countrymen, but the service at this office is so poor that I had to resort to leaving my comment. The girls who work there don’t even greet you, explaining things with a bad attitude and unwillingness. They consider themselves superior to the clients, respond poorly, in short, I have to give 1 star because Google requires it, not because they deserve it.

Negative experience: The service is really terrible

Fantastic experience: Good treatment and great efficiency

Fantastic experience: Excellent

Negative experience: Not very reliable in what they promise, they told me that my package would arrive in Cuba in a week and it was all a lie. Unfortunately, my family couldn't receive the things for the end of the year, but well, there's no remedy now, the only solution is not to send anything through this agency again, I hope the same doesn't happen to you.

Negative experience: Bad

Fantastic experience: Very Nice People

Fantastic experience: Very professional and very attentive are their workers.

Negative experience: The truth is very bad experiences. They tell you 30 days, after more than three months for the arrival of the package to Cuba they cannot deliver it to your home as they say. You have to go pick it up wherever they tell you and pay again. When they tell you here that it is only 50 pesos in national currency for it to be delivered to your house, it would be better for them to be clear with customers and not to accommodate those who scam our relatives in Cuba by charging them again for delivery. If the delays are enough, it's enough frustration!

Negative experience: Very bad service, very poor attention, bad manners, and everything bad you can think of this agency has. Don't waste your time!

Fantastic experience: It was a wonderful experience, great attention and very fast, we only need the delivery to be like this as well. Congratulations, thank you very much.

Negative experience: Very bad service, I sent a package and they told me it would arrive in 30 days, then I call and they say 45 days, it's been 60 days and it hasn't arrived. Very bad service, I do not recommend it.

Negative experience: Very poor customer service

Negative experience: Be more serious or you'll run out of customers at any moment. I don't understand how the owner hasn't seen all these comments. They don't answer the calls; I made more than 30 calls in half an hour for nothing.

Negative experience: At this agency, they never answer the phone. After you make your shipment, you have no way to communicate with those people for information. I do not recommend this place; very unprofessional.

Negative experience: If there were less than one star, I would give them that. The packages take a very long time to arrive, they either don't deliver them or they deliver them to the wrong address, and when you call them, they don't answer the phone. The worst agency.

Negative experience: I'm still waiting for my package to arrive 18 days later (14 business days) on an aerial delivery.

Negative experience: I should have read the reviews before going to this office. It reminded me so much of Cuba, you can feel the effort not to provide good service. Too much disorder, in the end, my boxes are left open and they close them after I leave...‍♀️‍♀️‍♀️. I can't give less than 1 star because it's not possible. If you want to have a bad time, go to this place.

Negative experience: Please spare yourself the displeasure and look for another agency. You arrive and for free they treat you badly and with a tremendous bad attitude. If when you arrive at a place that offers customer service they don't greet you and you have to do it to get their attention, that's already a red flag. Moreover, they are not capable of informing you properly; when dealing with customers, you can't expect the customer to know everything, your job is to help, assist, guide, and all that with good treatment, which is not what to expect here. Healthy advice, family, go to another CubaMax or whatever. But not the one at 80 W and 49 St.

Negative experience: They are not serious. Liars, the good treatment is only to charge you later and make the customer suffer.

Negative experience: They need a customer service course.

Fantastic experience: Very professional and attentive

Positive experience: The service at this place is quite acceptable

Negative experience: Not professionals

Negative experience: Terrible service and the attention is awful, they are very quick to collect the money and the package delivery is extremely delayed, very bad place, I do not recommend it. If I could, I would give them not even one star.

Negative experience: The worst for sending to Cuba, terrible attention and information they provide you, today it's been 47 days since I made a shipment and I called to ask for information and they tell me it's from 30 to 60 days, not counting weekends, when I was told it would be 30 to 45 days and I was never informed of the rest, plus now they are facing problems in Cuba due to fuel, so terrible folks, I do not recommend it at all, do not make the same mistake, look for other agencies. So that you don't experience the same.

Fantastic experience: Excellent

Fantastic experience:

Negative experience: Terrible service. It's like going to Cuba to listen to people who are not interested in working, they're just there for the sake of being.

Positive experience: Normal place, reminds me of Cuba, the service is moderately good, but the workers talk a lot among themselves, on the phone, they waste a lot of time. The packages arrive but take a while. This place is fine for solving issues, don't expect anything extraordinary.

Negative experience: The only downside of this agency is that they never answer the phone

Fantastic experience: Super nice and professional people

Fantastic experience: Excellent, just one word

Negative experience: They never answered the phone

Positive experience: many people

Fantastic experience: Very good although the deliveries take a little bit longer

Negative experience: Very bad agency. Three months ago, I sent three boxes; two arrived, one was sealed, and it was missing a lot of things that were stolen. Another box still hasn't arrived. I do not recommend it to anyone. Terrible.

Fantastic experience: Excellent

Negative experience: The worst agency for sending packages, I do not recommend it at all and the treatment you receive is as if it were in Cuba without any respect. I have been waiting for four months for my family to receive a package I sent and the response is that I have to wait.

Negative experience: Terrible, I don’t recommend it. Since 11/5 I sent a package and today 02/01 they called my mother-in-law to go pick it up because they have no transportation after 3 months when they told you it would arrive in 20 days, even though you paid for it to be delivered to your doorstep. We will wait to see when they take it. All the agencies tell you it will be 20 days, and it’s not true because those packages are sent by mail from Cuba and they have never been that good. If I could, I wouldn’t give it a single star. The worst.

Negative experience: They never answer the phone, and the packages don't arrive.

Fantastic experience: Good service, my passport arrived exactly 3 months later.

Negative experience: The worst !!! don't come to this place. The worst of the worst, total lack of professionalism, I regret having made the trip to this place, very poorly recommended.

Fantastic experience: We send packages to Cuba, there are boxes of 11 lbs, 22, and 44, very good service and fast.

Fantastic experience: Good and fast

Fantastic experience: Very good experience with the lady who assisted me, great customer service.

Fantastic experience: It is a reliable agency, and for those who have had bad experiences with package shipments, it is not Cubamax's fault. My particular experience has been that everything has arrived correctly; it depends on the postal service or postal zone they come to. I congratulate the people who work in postal zone #13 in Havana at 42 and 19 Playa for doing their job well. I fully trust this agency.

Fantastic experience: The employees were excellent and they were friendly

Positive experience: Everything is fine, thank you

Negative experience: I am Cuban, and I believe that this company, CubaMax, is not good for making shipments as they never deliver the packages on time and in the right condition. Moreover, they never provide information about the whereabouts of your package, and they do not answer the customer service phone. On top of that, most packages, when they arrive in Cuba, arrive damaged and you have no way to file a complaint. I do not recommend it at all.

Fantastic experience: My experience is average, I sent 2 boxes weighing 44 pounds on October 31 and they still haven't arrived at their destination. I sent another one on November 10 and that one hasn't arrived either; I hope they don't get lost. Blessings to everyone.

Negative experience: They close much earlier than 5. Workers inside and open the door to explain. They do not answer the phone.

Fantastic experience: Great option

Negative experience: They lose customers because they don't answer the phones. I was calling with a question and had to go to another agency.

Negative experience: I sent a package on September 26 and it still hasn't been delivered. I call the agency and they never answer the phone. A few days ago I went there and they also didn't give me a reason for the delay of the package. I do not recommend them.

Negative experience: This is already terrible, the disorganization, the lack of prestige, and especially the poor treatment by the staff. I switched to Vacuba.

Positive experience: The staff is super friendly. But it is not advisable to go on Saturdays, the line is huge. Weekdays are better. I don't know why all the employees handle all the procedures. There isn't a specific person for passports and tickets. You have to wait in line for several hours to ask or do a procedure or send packages. If you go for tickets, it might happen that after 3 or 4 hours in line, they tell you that there are no tickets for the day you want. Mmm terrible.

Fantastic experience: My passport was ready in 4 months! They are very kind.

Negative experience: Terrible customer service over the phone