AAA La Quinta Insurance and Member Services

Fantastic experience: Dinesh Kampani gave 'awesome' service, fast and friendly! Thank you!

Fantastic experience: Lovely lady with shoulder length hair and cute cat eye glasses was a gem!! Super helpful. Quick dmv services

Fantastic experience: Went in to this location today to transfer my car registration from Texas to California. I wish I’d gotten the ladies name who helped me but I didn’t unfortunately. She was extremely kind and patient and made a process that I’ve been dreading go smoothly. If you want to avoid the DMV come here. Everyone I interacted with was great and I left thinking this one visit made the membership fee worth it.

Fantastic experience: LOVE AAA

Fantastic experience: I go there for any obscure DMV needs and they handle it. So much easier than going to the DMV.

Negative experience: Went for an out of state vehicle registration and was shown a printed quote for 2,750 some dollars! I declined to pay. I went to dmv and was asked to pay 380. Was a longer wait time at dmv but saved me thousands of dollars compared to aaa

Negative experience: AAA claims MANAGER says police report mentioned speeding so they had to raise my rates even though my wife was NOT at fault in a HIT AND RUN accident. I spent 8 hours today calling around getting quotes from other insurance companies and Geico and Progressive both agreed that because the other driver fled the scene that she is not at fault. The police officer should not have mentioned key word "speeding" at all, in the accident report, since the posted speed limit was 45mph and she was doing 45 at most, which was also mentioned in the police report. I believe AAA is scamming people at this point. They owe me back pay for overpaying since August 2023. I now have insurance from Progressive at $133 per month VS. AAA was billing me at $350 per month after the accident (i unfortunately dont have the original amount they quoted me on the replacement vehicle at the time of purchase but if i remember correctly, it was around $170 before they raised it)

Fantastic experience: Fridays are the days to go!!! Came in at 1130am to pay my registration, no waiting...in and out in 5 minutes.

Negative experience: Scheduled a cruise and my wife and I were very disappointed. Travel agent Mary Brown dropped the ball in several areas. Especially flights to and from home. I won't be traveling with triple A in the future.

Fantastic experience: I buy and sell a lot of motorcycles, not as a business, more of an obsession. Anyway I always go to the Auto Club office in La Quinta to register them. Everyone is always extremely helpful, and if you go close to their opening time of 9 am you can usually get in quickly. Last week I wanted to register an out-of-state motorcycle, which means it has to be brought there in person so they can verify the VIN number along with the engine number and frame number. Many, many thanks to Denean Laitinen and Zach who came out in the sun to search the bike for these rather obscure numbers. Zach was very creative with finding and reading the engine number, which was buried under wires and frame arms. They were both super-friendly and helpful and we were all almost enjoying the process. This is a wonderful service and I for one appreciate it, and the staff greatly!

Negative experience: If a dog/animal suddenly jumps in front of your car and you injure the animal, they consider it not your fault. But if you try to avoid hitting the animal and damage your vehicle in the procesd,, they consider it at fault accident. So, if you don't want a point on your record, you need to hit/run over the poor creature. Wow, in a way, they are encouraging you to run the animal over with your vehicle. What about a child instead of an animal ?

Positive experience: QUICKER & EASIER THAN DMV BUT SURCHARGE FOR CC PAYMENTS IS ABSURD.

Negative experience: Very disappointed a 43 year member with no claims and my renewal auto insurance increased by 40%. AAA did not care, claimed it was a Calif issue. I was the wrong market to lose. Will never go back.

Fantastic experience: New car and homeowner insurance policy; map enquiry for AmTrak Perris

Positive experience: Great customer service!!!!! A+

Negative experience: AAA left a 58 year old woman stranded!!! I called AAA and specifically and clearly told them someone stole two of my tires and all of my lugnuts so I need a tow to the tire store. Palms to Pines Towing Company was dispatched and arrived with a flat bed tow and informs me “This car is missing tires and lugnuts!” The tow driver states he can’t tow a car without tires. He then tells me I need to go get some tires by calling Uber to get to the tire store. He promises me if I bring back the tires and lugnuts he will put the tires and lugnuts on the car for me. Fortunately the hotel where I was staying was amazing! The Bellman took me to the tire store in his personal vehicle. I call AAA again and explain what the tow driver says. AAA sends a different tow driver from Palms to Pines Towing with a pick up truck who says “I can’t put the tires on.” “Why?!?” He says, “Well when they took the tires off they didn’t consider the balance of the vehicle.” Hmmm, do you think thieves were concerned about the car??? I explained to him that I was promised if I returned with tires and lugnuts, this company would put all of the the tires back on. Tow driver said he didn't have the correct equipment. (Mind you it was raining so I believe that was the issue). He tells me, “Please call AAA back and ask them to bring a truck that will lift the car better than a jack". I Call AAA again (this is the third time) and I'm told "We can’t help you because due to the weather we can’t dispatch a service truck.” I argue this point stating I've used AAA in all kinds of weather including a blizzard and was able to get help. I argue that AAA is supposed to help people 24/7 no matter the weather. Representative says, “We can’t help you because this is not part of your membership.” I will certainly upgrade on the spot if need be. Then they tell me, “It’s not part of AAA service, we can only help you if you have a flat tire, we can’t just put tires on for you.” LOVE that they keep changing their story! So, I ask, "Are you just going to leave me stranded? “ (By this time I am speaking to a supervisor) who says "Yes, ma’am we are so sorry but this is for you to figure out, we suggest you call your insurance company.”

Negative experience: This place will do anything not to pay do yourself a favor read every work ask every question. It's my fault for giving them a second chance

Positive experience: Went for a passport picture. Travel agent who helped us seemed disinterested in the interaction when we mentioned it was just a passport picture, proceeded to say she needed to do the “Accounting first”, we paid and that was the end of the conversation. No questions as to where we were going, when and whether she could help with anything. Perhaps a few open ended questions or more friendly demeanor would have been nice. Transaction was done properly, but more than a “transaction” is expected from AAA as a member, more of a interaction would have been more desirable. Perhaps do better next time!

Positive experience: . Went to the bank to deposit a check. Got back into the car and battery was dead. Of course, I called AAA and they came within 30 minutes. She didn't have the size I needed, so she said “we'll get you started, drive home, and call again to get a ‘90’ battery.” Called and they were there within 20 minutes, installed the new battery with a wonderful sense of humor and was on his way in 20 minutes. This is why we have had AAA for 63 years. Great service, nice technicians, and they get you going quickly!

Negative experience: They never answer or return calls

Negative experience: Went to pay my partner and I's vehicle registration (2 separate cars). We both share a AAA policy and our registration goes to the same address but they refused to allow me to pay with my cc for my partners registration. Apparently if you use any sort of card it must be in that person's name or you both must be listed on the vehicle. So if you plan to use a card and want to do something nice for someone in your household or an elderly parent they won't let that happen there.

Fantastic experience: Excellent customer service in and out no time wait!!!

Negative experience: Garbage. Didn't show up for a tow till next day. Won't give me tags even though I'm all paid up on everything. Waste of time and money. Looks like a DMV inside. Feels like one too. Bad service. Unprofessional. Works with bad DMV.

Fantastic experience: Great staff

Fantastic experience: They will go out of their way to help each individual!

Fantastic experience: Clean location, professional and friendly staff, and quick turnaround service.

Positive experience: Our first experience wasn't ideal worker very unaware of law for handicap placards and gave us a hard time wasn't unprofessional but very invasive

Positive experience: Waited only five mins to get my registration stickers! Slightly cluttered in there.

Negative experience: AAA is the worst. Wasted an hour on the phone with them and they still could not help my daughter who was stranded. When I asked to add my daughter they said since she is over 21 she needs her own membership, yet they could not give her same day service. I had to spend 58 minutes on the phone and speak with 7 people to find that out.

Negative experience: This review is for travel agent MARY BROWN, i booked my first trip with her and was supposed to add on activities later, i have called and emailed and have gotten no response. I've called the office and got transferred, still no answer. I even went down there again and left a hand written note in her office. STILL NO CALL BACK. My trip is on Monday and i have no transportation from the airport to the hotel, looks like ill have to find my own way around when i get there so unprofessional, this is my first trip ever and i paid ALOT of money to have everything go smoothly. I will never book trips at this location ever.

Negative experience: Let me preface this by saying AAA and is one of the best insurance companies I’ve ever used. This review is for the employees at THIS location. I wouldn’t recommend going through this office. I was lied to and my payment info was held by this office for 11 days before they decided to process for my ACH payments and when I started to call to follow up Kelli Kaiser told me she was taking care of it “right now and the payment will draft tonight” we’ll that was a week ago and then I spoke to Peter who assured me 2 days later that the “payment will draft tonight” all the while they knew beyond the shadow of a doubt that it would not in fact be drafting due to their negligent error. Never did he or Kelli tell me they dropped the ball on my payment info and held it for 11 days. They have an “insurance manager” named Leo Sanchez and after 2 voicemails to her and no call back I had to call the corporate 800# to be told the actual truth of what had happened, because corporate doesn’t need to cover for that office. That I should have been told I’d need to make a debit card payment before the ACH was set up in the system, NOPE Kelli in fact assured me it would go through. This branch is up to something dishonest and they cover for one another and it is very unacceptable. People make mistakes and that is ok but it is not ok to lead customers to believe one thing when all she had to do was tell me she’d made a mistake and tell me the steps I needed to take in order resolve her error. As much as I absolutely love the brand I am and have taken my business elsewhere because there are too many levels that this was permitted to be covered up and it’s left me feeling very uneasy trusting my payment info to an office that at their will held my banking information for 11 days after they did the initial draft then decided 4 days before my billing date (11 days after the draft) that maybe it might be a decent idea to go on ahead and process my ACH info. Unacceptable. Do not trust your policy with this office. You’re better off going through the corporate AAA enrollment.

Positive experience: There was a new attendant and almost screw up my paper work

Fantastic experience: I needed to pay my car registration. I couldn't find my renewal notice to take care of it online, and the due date arrived. I stopped into the LaQuinta AAA office. After a very brief wait, I was able to pay my registration fees in minutes. The AAA representative also told me I needed a STAR certified smog check to complete the process. This was quick and painless compared to most visits to DMV.

Fantastic experience: Fast and good people...

Fantastic experience: I received excellent friendly service

Fantastic experience: Always ready to help with a smile.

Positive experience: Car registration and insurance all in one place,, plus plus plus

Fantastic experience: Delilah and her coworkers helped my wife and I out going above and beyond to make sure we were taken care of. We had a time sensitive matter and they stayed nearly an hour after they closed just to help us out. They could've turned us away and had us come in the next day but they decided to help us. Thank you guys so much! This place is highly recommended.

Fantastic experience: I am so thankful to have Delilah help me with my dmv need she went above and beyond. I’m so grateful for all the AAA employees. Thank you guys again

Fantastic experience: Customer service is the best and efficient

Fantastic experience: Wonderful, can't beat AAA. Insurance policies, customer service and roadside service and towing packages are great.

Fantastic experience: Good staff. Friendly and fairly quick.

Fantastic experience: The best service and attention in the valley. Thank you for helping me with all my insurance, I am very grateful to Manager Leonor, she is a very kind person for explaining everything to me, and Antony for being our agent..♥️

Fantastic experience: These employees in here are very helpful and fast getting what you need done.

Fantastic experience: The AAA Clud has always been their for me. They great.

Fantastic experience: Wonderful! I went to the La Quinta location for DMV services. Short wait times and knowledgeable staff!

Fantastic experience: Went with a cut rate company after they said they had dmv services and they couldn't transfer ownership made a huge mistake went to triple a but was told I have to have a policy with them this is understandable but they had a number of windows for dmv services very impressive after going to the dmv I don't think they had the number of windows open for services unfortunately my policy is prepaid for a year but when it expires I will definately go with AAA don't know why I fought it to begin with.

Fantastic experience: Great as always, thank you.

Fantastic experience: Very helpful

Fantastic experience: Veey quick. Everything taken care of in one visit

Fantastic experience: Awesome as always made the mistake of purchasing policy with another company and it will never happen again AAA is the only way to go had a number of people to service me for both policy and DMV services but cant utilize them till im done with other company.

Fantastic experience: Efficient and friendly. 'What more can you ask for?' Well done AAA.

Fantastic experience: Got my tags current & nice staff:)

Fantastic experience: Members can register their vehicles and get tags immediately. Current mail delay with DMV is up to four weeks.

Fantastic experience: Amazing fast DMV service....love it

Fantastic experience: Great spot to get stuff done

Fantastic experience: Courteous and knowledgeable people

Fantastic experience: Steve was very nice. I didn't get the road service from him. I saw an infomercial that had a prepaid $25. debit card when you enroll. Doing it that way

Negative experience: Receptionist was wonderful. However the agent we spoke to was very abrupt and seemed disinterest in being helpful.

Fantastic experience: Signed up for ROADSIDE package, have not used any services at this time .

Fantastic experience: Always very professional and they get right to the point without trying to sell you anything additional from what you requested.

Fantastic experience: Great customer service

Negative experience: I called they said no appointments needed first come first serve for notary. Show up & it's a 3week wait on appoint only!

Fantastic experience: I've had DMV problems for 2 years, it took me hours on the phone with DMV last year, AAA resolved it in less than 5 minutes!

Fantastic experience: Not having to register my car at the DMV? Priceless! Worth the price of membership for the services they offer. Not only their towing services, which are awesome, but rental car, travel discounts, notary service, etc. Join now!

Negative experience: Had to wait 1 1/2 for the notary sevices, which took 6 minutes to complete when it was our turn. It seems like businesses are using the pandemic to work slower.

Fantastic experience: Best Service They even help with DMV registration and transfer

Positive experience: Better than the DMV. Make sure you bring cash. They don't take debit.

Fantastic experience: Not happy with lack of service from Insurance dept.

Fantastic experience: Had to put your name on a waiting list, waited only 10 minutes. I just discovered that AAA offered DMV services and its a no Brainer for LaQuinta residents.

Fantastic experience: No wait. Very helpful and knowledgeable. Had to take vehicle off non-op and register. Took less than 10 minutes from arrival to departure.

Fantastic experience: I'm covered. Safe driver

Fantastic experience: Well organized

Fantastic experience: They have always helped me when I needed them in time of need great service

Fantastic experience: The gentleman that helped was great! And fast!

Negative experience: I waited 40 minutes in line to be told I couldn't renew my vehicle reg with my payment from my B of A Visa card because it says debit. I never use my AAA services and when I try this is what happens? Fail

Positive experience: Very nice people

Fantastic experience: Even during the challenge of COVID-19, The customer service and service provided was outstanding. Thank you for making a hard situation manageable.

Positive experience: Covid friendly.

Negative experience: Went to the la Quinta office. Don't go there. They won't let you in. Was standing with my wife they let her in but I had the money They would not even take the money to her.

Negative experience: I was not able to notarize papers without a current drivers license. It was renewed. She could have checked with the DMV and refused. Since it was papers for a new job, she considered it business. The charge was $15 a page versus $6. She said if I brought 2 witnesses to prove it was me. So that would have been 3 signatures times 9. $405. I don't think so! UPS was much less expensive and quicker and kinder.

Fantastic experience: Professional and courteous staff.

Negative experience: These people are terrible I lost my wallet and lock the keys in the car but I had my AAA card in the car they would not service me for lack of ID even though I had all the information for the account

Fantastic experience: Great

Negative experience: Lady at windows six very rude to me , She through my paper on the floor because she thought I slid paper to Hard. I told her I was gonna right a review and He said I don’t care. For the receptionist with his job was excellent

Fantastic experience: Leonor and Sara, and 2 other staff gave me great service. I was so frustrated cause it was the second time I have been there and my agent could never help me. DMV agents helped me on 11/0920 I did not get his name, but really great service as soonest he saw me standing front of office he asked me if I didn't get helped I told him no, and believed he went to talked to Sarah let her know what was going, Sarah went Leonor, and surely got the best service ever. Sarah and Leonor have been calling me to check up if I've been getting helped. Thank you to this wonderful staff!!

Fantastic experience: Very good service and an excellent alternative to the DMV.

Fantastic experience: Friendly, knowledgeable COVID-19 safe.

Fantastic experience: Fast and professional

Negative experience: Very bad service and terrible at their job

Fantastic experience: Excellent service

Negative experience: Everyone was nice and polite. But their advertising that they are giving great deals on insurance rates is not true. They were willing to lower some things for a better rate but it would cost me three hundred more than I am paying now.

Fantastic experience: Awesome everything! Thank you.

Fantastic experience: Extremely kind people always trying to take care of your needs with a smile

Fantastic experience: Gil at the auto club was great to deal with. He was kind and was able to get me a lower auto & home ins policy.

Fantastic experience: So much better than having to go to DMV. Excellent customer service and knowledgeable staff!

Fantastic experience: Great service in and out.

Fantastic experience: Helped me as much as they absolutely we're able to legally

Fantastic experience: Even in the middle of a pandemic I walked in and received my new registration in 5 minutes and back out the door I went. Best advantage of membership aside the towing of course.

Positive experience: Don't leave your name and number or they'll call you to sell life insurance until you die.