AAA Palm Harbor

Fantastic experience: Keep it up AAA

Negative experience: They will not return phone calls. Just tell me you don't want my business.

Negative experience: AAA refused to replace a 6 month old AAA battery that went bad. Still had 3yrs left under warranty.

Fantastic experience: Very friendly and helpful

Fantastic experience: Showed AAA card and was waited on immediately. Got transaction completed within minutes.

Negative experience: Customer service has really declined at this office!

Negative experience: Worse service evee after waiting over 8 hours 4 different times over a 6 month oeriod now realize id been better off just hoping for a stranger to help me with my thumb up lol idk how they get away with this

Negative experience: They hate to put insurance on Homes and are the top highest priced

Fantastic experience: I didn't get her name but she was super friendly and helpful

Fantastic experience: quick and easy passport photos ...

Negative experience: Asked about status of rest areas on I75. They didn't have any info. I would think that would be important information for travelers that they would have on hand.

Fantastic experience: Very pleasant employees, willing to help, and have the knowledge to do so.

Fantastic experience: So easy one stop shop for all insurance needs. Ready for vacation they can plan that also. Courteous staff just great plave

Negative experience: As a Pinellas County native of 54 years we have been AAA Auto members as long as I can remember. We upgraded to the Premier membership this year and I called at 11 am to have my car towed from my work at Mease Countryside Hospital to the dealership and AAA never came. I made several calls throughout the day and dispatch lied saying there were tow trucks on the way. No one ever came and it’s now almost 12 hours after I have spoken with 4 different people. This is really sad that a company so many people trust have dropped in quality. I will never pay for this horrible service again. I feel sorry for the older people who rely on them to help them when stranded.

Fantastic experience: Outstanding Customer Support!

Positive experience: Was very hard to talk to a real person that could help me.

Fantastic experience: This is a large full service AAA office that offers all you need. Friendly staff and free passport photos. I'm glad I found it when I moved to the area.

Negative experience: Do not waste your money on roadside assistance membership with this company, it is a complete scam. Today I used my membership for the very first time in a dire emergency situation and they did not ever come. My car was in a collision

Positive experience: Got my passport pics done

Negative experience: Be ready to wait an extra 2 hours past their ETA.. EVERY SINGLE TIME- FROM SOMEONE THAT BEEN A MEMBER FOR OVER A YEAR

Fantastic experience: Always have what we need

Fantastic experience: Everything for traveling in one place.

Fantastic experience: The rep I saw was super helpful.

Fantastic experience: Went for an international driver's license ..quick and painless ...the staff are outstanding

Fantastic experience: This is a very large AAA office. Has pretty much everything you need. There is no car service center here, but it has everything else. I came for my passport photo. It was fast and easy. Looked like there were several travel agents here to help with booking vacations too, but I didn't walk around to see what everyone was doing. Overall a great experience here.

Negative experience: Palm Harbor, worst telephone etiquette ever! Talk over you, and interrupt then become even more rude and talk down to you when attempting to get clarification. Requested to speak to a supervisor, they disconnected the line. Upon calling back I again asked to speak with a supervisor, where the line rang about 30 times then disconnected. Apparently Jim (unk last) is the supervisor of the employees, so Jim there you go. You may want to start monitoring more closely how your employees are representing or should I say misrepresenting AAA, it’s beyond unprofessional.

Negative experience: Very bad experience, I do not recommend it. And bad customer service.

Fantastic experience: Easiest walk in service available and convenient also. You can purchase theme park tickets in advance to avoid hassle in line and discounts are applied for any available purchase. Great for purchasing gift cards for Christmas as a portion of your money spent gets accredited to your future mbersgip fees. Overall excellent facility

Negative experience: I've been a AAA RV premier loyal customer for over 15 years. NEVER EVER have I been so poorly treated by a company. This is the most disgusting service possible these people took my money for a service they couldn't provide. I'm insulted, feel robbed, & I was left out to dry after paying my fees for 15 years. Disgusted is the nicest word I can think of. My family membership will be canceled along with My RV when the office opens monday

Negative experience: Called for a tow for my car at 11:30am. I didn't hear back from anybody. They didn't get here until 3:30 pm. Outrageous @

Fantastic experience: Good very fast service.

Fantastic experience: Very good experience, customer service was excellent and staff helpful.

Negative experience: I can't believe no one has called me for a time but when I get a text it says 2.5 hour wait. I payed for a tow truck and it arrived within the hour. Not worth the membership to sit and wait two hours

Negative experience: AAA was great as always Pfeiffers the company contracted to them the driver got aggressive after I followed exacted what the (assuming recorded line) told me to do. Which then led him to tried to file false police reports on me? The cop and I had a good laugh then next day Pfeiffers Driver Mark Alan is trying to add me on Facebook playing dumb "do I know you?" Then decided to send a message about the mutuals we share just for me to screenshot it and him try to unsend it. AAA was phenomenal but beware of Mark Alan from Pfeiffers he's a very aggressive unhinge individual who harassed and stalked an AAA member over doing exactly what the lady I set the call up with told me to do. Legal Proceedings on going

Fantastic experience: We called AAA to discuss a possible trip. Beth got basics about our interests and mentioned there was a seminar in the next week. We listened to the presentation and decided to book. Beth called and clarified several questions we had. She helped us select a cabin and we made a deposit. When we returned home we got an email from her saying she had found some cash we were eligible to receive. Thank you Beth for going beyond expectations.

Fantastic experience: AAA Arrived very quickly

Fantastic experience: Stopped in to get much needed maps for upcoming trip and was pleasantly surprised with quick courteous service.

Fantastic experience: Fantastic. They made everything so easy. Great customer service

Negative experience: Waited twi hours for a tow truck from 8:40pm to 10:40pm. Due to no-show of tow truck we called AAA again and we were told it would take another hour. We left the car overnight and called the next morning and have to wait 89 minutes. I hope they come this time!! Pitiful service. You certainly cannot depend on AAA!! Will not renew my membership and will go back to insurance tow services.

Fantastic experience: Excellent customer service

Negative experience: I bought Bush Garden Fun Cards at Palm Harbor AAA for my adult son and I. When I got home both vouchers had my name on them. I drove back and asked if he could redeem it at the gate because it had my name on it and the voucher clearly stated that the card is only valid for the name listed on it. The AAA employee asked why I didn't call Bush Gardens for clarification and I replied because I purchased the tickets here and if I needed to change. She definitely let me know how inconvenient it was for her to take the time to clarify this for me. When did kindness, compassion and just decent customer service become so hard to come by.

Fantastic experience: Good service

Positive experience: Quick service getting international driver's license.

Fantastic experience: Fast and good service

Fantastic experience: We have our auto and home through them. It's comprehensive and a great rate. I'd recommend them.

Fantastic experience: Excellent service.... above and beyond.

Fantastic experience: Friendly and professional.

Negative experience: The information on their site is unfortunately incorrect (e.g. Agent contact info, services, etc.), and when I called to speak with someone - they were extremely unprofessional, unhelpful, and in essence did not want to do any part of their job. Would strongly not recommend.

Positive experience: Prompt service however technician left part of spare tire part hanging below car. Could have really damaged my Rover. Felt the service was done incomplete and in haste...

Fantastic experience: AAA is an excellent insurance company. Recently I had an issue with my line holder and being insured. Donyale was quick to help me and was able to help get my issue resolved quickly and professionally. I could not recommend this place enough.

Negative experience: They lie to customers despite being on recorded lines and will even lie about what was said in recorded phone calls that they review after refusing to let you hear the calls. A lawyer is a must when dealing with this company. Since their supervisors will also lie. And even when they see they are lying won’t correct the lie but instead they will just continue to lie more.

Fantastic experience: I love having Beth work with us on our vacation plans, she is so nice and helpful.

Negative experience: I'm not goin not even from out side from tripler a a a very an Profesional some of the workers the sou go back for mor ng training

Positive experience: They were able to help me with getting something notarized, but the insurance quote was way out of line!

Fantastic experience: They are not what they once were. However, the increased use of GPS has hurt them a lot, mostly the absence of maps but the still have tour books, they help a lot.

Fantastic experience: Great service

Fantastic experience: Excellent pizzas!!

Positive experience: Great service. Always get my passport photos done here

Positive experience: Service great & staff patient, but trip tiks are not what they used to be nor could I get them to help me plan a scenic route/ points of interest stops unless I asked specifically. I ended up using my google maps app. Liked having a paper map for reference, but disappointed that more recommendations for sight seeing not available as a service.

Fantastic experience: Information on different things

Positive experience: Dark, old, but they had the maps!

Fantastic experience: Fantastic experience. The gentleman that I saw could not have been more helpful. Within 30 minutes I was done and with a much better insurance plan than before.

Positive experience: 5-15-21 Disappointed that they don't carry luggage any longer. The staff was helpful and information accurate. Passport photos looked fine.

Fantastic experience: Krystyna Zakrzewski has been my insurance agent this year and I cannot say enough about how kind, professional, knowledgeable & friendly she has always been throughout a difficult year for us all. She is a credit to AAA.

Fantastic experience: I was dealing with Victoria and she was excellent, friendly and informative and got back to me quickly. I will definitely be dealing with Victoria again.

Fantastic experience: The best.... Friendly helpful service. Thank you

Fantastic experience: I have Roadside Assistance and Buy Airline Tickets at AAA Both are Great Very Dependable

Negative experience: Never returned my important call.

Fantastic experience: I went here to get another International Drivers Permit issued. The process was just as easy as it was the year before. There is a short form to fill out, they take your photo, you pay a small fee of $20 and then they fill out your permit, add your photo and give it a few stamps to make it all official. In and out took me about 15 minutes, maybe just 10. Staff were very friendly and interested in my travels and wished me luck as I was leaving.

Fantastic experience: Very helpful with my questions. It was fun to still be able to get an atlas and trip tix. Love being a AAA member.

Fantastic experience: Great Helpful People. You can tell They Care.

Fantastic experience: Great

Fantastic experience: Employees are very friendly and helpful.

Fantastic experience: Excellent customer service.

Fantastic experience: Great experience with Mike, 5 stars

Fantastic experience: Excellent experience. Their notary ability for no charge for members is awesome. I highly recommend them.

Fantastic experience: Absolutely wonderful! Great communication and updates regarding my car insurance. AAA beat everyone with quotes and coverage.

Fantastic experience: Excellent service getting my auto insurance policy and trip planning at this office! Everyone was so helpful.

Fantastic experience: Shout out to Lis Williams,the Disney Wizard,,,,,so knowledgable,great personality,best deals,service over the top.......my kind of customer service.....Thakyou!!

Positive experience: Good

Positive experience: Good location, helpful for travel plans and destinations for local or international trips.

Fantastic experience: Stopped in to buy my gift cards. Percentage of purchase pays down my AAA membership. Love it. Many to choose from. Don't go out to dinner or shopping without first getting my gift card.

Fantastic experience: A very busy place!! Get there early if you can! We had decided that maybe it was time to have somebody else plan trip besides my wife( I call her "the tour director") Anyway we were assigned a lovely lady named Lynn who spent the next two hours planning a trans Atlantic cruise with us. It was a great experience!! Would recommend Lynn for a thorough job.

Fantastic experience: very happy. Bruce was very helpful and kind. made things alot better jonathan hacker

Fantastic experience: Went to this office for maps and tour books for an upcoming trip. Very helpful employee gave info and gathered all trip materials we needed. In and out very quickly.

Negative experience: Just spent worst morning possible with totally inept operator who mis directed me to Palm Harbor FL Office. I had a 10;30 appt with an Insurance agent named Christine. Directions that had been previously given to me were dangerously wrong. I use the term Danger because I said more than one I was legally blind and unable to drive on Hwy 19. I wound up twice being directed to a dead end where my only option was to use my cane on a sidewalk parallel to 19 and walk to where your building supposedly was. Another danger, same Operator again misdirected me so that I was forced to drive close to a mile in the wrong direction on Hy 19. I doubt that Christine was ever given my message..Very Upset

Fantastic experience: Excellent staff, fast service. Always get a well planned trip by auto or other. I have been a member for many many years. Road service has come to my aid quickly & have always felt safe while driving if some mechanical problem arises

Fantastic experience: I’ve been a member of AAA since 1991. I had the membership with my parents in high school and college, and for another 15 years on my own. I didn’t renew for one year because I didn’t think I needed it with a new car. But I paid for my membership in 1991, with my husband, and we’ve been renewing every year since 1991. AAA is more than road side assistance and towing. It’s about travel discounts, vacation books chock full of information about the places you’re visiting & discounts for area attractions. It’s about cruising, tours, planes and trains. When I got locked out of my car, AAA was there to help. When I needed a tow for a dead battery, they helped me. I’ve used it recently for a trip to Yellowstone, and another trip to NYC. We haven’t used their services for a cruise lately, but when we do, Terri Murphy is who we see. We also got our complimentary passport pictures here when our passports were up for renewal. I think that was with the Premiere membership, tho. We like this location for the quality personnel who staff it. I just renewed our membership today for another year!

Positive experience: Lady at counter was very polite and professional.However the lady who prepared my trip ticket was not she acted like it was a hassle to prepare my trip ticket and rushed me thru not listening to my questions.

Fantastic experience: Very friendly and helpful staff

Fantastic experience: Beth Sahley was extremely helpful on setting me on the right track for planning our next trip. Koodos

Positive experience: Agree

Fantastic experience: Very good in helping you plan a path home.

Negative experience: They said less than an hour waited 2 hours I was late for work and the guy on the phone said not my problem I don’t know who you talked to ‍♀️

Fantastic experience: Experience counts. Everyone is friendly, caring, courteous & appropriate at the right times. Highly Recommended.

Fantastic experience: Very organized business and knowledgeable staff.

Fantastic experience: Attendants were very helpful in helping us to make a cruise reservation. Clean , bulding, efficient, personal, handles , insurance, auto, home owners, pass port info, passport photos, trip tickets (maps)

Fantastic experience: GOOD STAFF

Fantastic experience: Very helpful with buying Disney tickets.

Fantastic experience: They are very helpful. I like going there because I get free maps and discounted tickets for airlines, and other places. Worth being a member.