AAA Temecula Insurance and Member Services

Fantastic experience: I have membership for the last 7 years, Heather was by far the most helpful person, and she was very kind and told me the process off register my car. By far the best aaa branch. She deserves a rise!!!

Fantastic experience: Tiffany was such a pleasure!! Had a wonderful experience from the moment we came in. The woman at the front that checked us in was a delight as well!

Negative experience: Been coming to this aaa for years. They messed up on communication on what was due on my registration and because if that had more fees added because my understanding was that all fees were paid. I came back to ask about what happened and got the run around and attitude poor customer service. From Alci. I need to speak to management team ASAP

Negative experience: The customer service here is worse than the local DMV office.

Fantastic experience: Tiffany is theee best in thee world ! Greatly appreciated' this is my new DMV I will not go anywhere else !

Positive experience: They were more concerned with getting me out the door than giving me customer service.

Negative experience: Do not go here for DMV services. The amount of time i've wasted trying to fix their mistake is insane. They overcharged us and admitted their mistake but it took several employees. It was over $1000. We still have not gotten our refund through the DMV, thats how much of a hassle we are having to go through. And to add to the mess, our car registration needed a signature to be complete so they told us to come back in to sign a piece of paperwork, so we did, my husband and I. Turns out, the lady who was doing the paperwork never updated that we signed it in the system so we've been driving around with uncompleted registration due to the AAA people literally not doing their job. They should be suspended from ever being able to do DMV services ever again. Worst experience i've ever had. Save yourself time, go to the ACTUAL DMV WHO CAN DO THEIR JOB.

Negative experience: I’m writing this review solely based off my opinion. I recently found out that a long time employee, with over 20 years of dedication to her job, and excellent customer service was let go. I’m not going to mention names but customers will know who I am talking about once they come in and no longer see this individual at her desk. Terrible management in my option, just saying !!!

Negative experience: Absolutely horrendous customer service. These people hate their jobs and it shows.

Fantastic experience: My family been going at the Temecula location for years , I definitely recommend going to Trey brown and Brain McClean . Honestly the most kindness and patience sales agents . Good coverage .

Fantastic experience: I used this office for the first time for notary services. I don't understand the prior reviews about poor professional courtesy or customer service. Everyone was very friendly from the check in counter to the Notary. Quick, efficient service with a smile. Can't ask for anything more than this. My only complaint is that it is impossible to reach any person by phone in the office to ask a question before driving in. This is the fault of AAA HQ and not the local office.

Fantastic experience: The guys came here in less 10 mins .Fast and friendly service . He did a good job today , thankyou for helping me AAA ☺️

Fantastic experience: Always great info and customer service at this location .

Positive experience: Normally every AAA office gets 5 stars, but the Temecula office is special in a bad way. The staff is uncommonly rude, the service I received when buying home insurance was terrible and the woman who provided DMV services to me definitely should be working for the actual DMV. The worst part is that I paid for this treatment. I did have a nice notary experience, but you don’t really save anything doing it here vs the UPS Store. Update! I went in this location again to apply for a personalized license plate. I was once again met with weirdness. When filling out the explanation portion I was told that I “didn’t have to write a novel.” I had spent 10 seconds writing the two airport codes I wanted. I didn’t know that was a “novel.” Then I was gleefully told that although the documentation says 4-6 weeks, it’s “gonna be more like 4-6 months.” Gleefully in that schadenfreude kind of way. Employee would be a great fit at the actual DMV. Like I said, the Temecula office is special in a bad way.

Fantastic experience: Great service, fast and easy

Fantastic experience: Awesome experience! After a horrible experience in the Murrieta location, I visited the Temecula AAA. I'm more than pleased. Super nice staff . Very attentive. No long waits. And they know how to do their jobs efficiently and correctly. Thank you all! Especially to Shannon in Travel who was extremely helpful and efficient.

Negative experience: Went in to get a 1 day pass for smog waited 30 minutes an watch 6 people come in after me get called ask clerk if I was on list she said one person in front of me its insurance people they where calling an notary the same people that do what I needed done they choose money over service because they wasn't going to make money off me this place is sad

Fantastic experience: I’m so glad I am a member, it has made several services I have needed a breeze.

Negative experience: I love AAA but I don't like this branch. I sold my car and let my insurance policy end and despite telling many AAA agents, I still kept getting calls and e-mails asking me to come back. I got multiple e-mails from the Temecula branch again and I wrote back, "stop e-mailing me. 6 e-mails in 2 hours is ridiculous". Then Vincent Dinh ignored my request and said, "So do you want to get the policy started so you don’t get bombarded with calls and emails?". No Vincent. Ignoring my request isn't going to make me want to do business with you, or your branch, ever again. He is the only AAA agent that continued to e-mail me after I requested him not to and clearly not the brightest.

Negative experience: I was told by the dmv to head to AAA for my registration sticker. I paid online and got my smog 2 weeks after payment online. I received no help with my registration from AAA. Not even a printed receipt of my registration payment to show the police if I am pulled over! How ridiculous, service doesn’t seem worthy of a membership.

Negative experience: Worst service ever, applied online and finished the transaction over the phone with an agent wanted to pay a fee he told me he couldn't do it over the phone that I would have to go into the branch went to the Temecula branch and all they did was talk down to me and kept telling me you applied online get your answers online not in those exact words but you get the just of it, was totally rude as well as the manager, if you don't apply in person it seems like they want nothing to do with you, will NEVER REFER THIS CO.

Negative experience: They are pushovers. Complete opposite of Progress. They pay for everything but charges wrong party. Their own clients.

Negative experience: They constantly fail me in all my DMV transactions..about 5 times. Went there for a classic car title transfer. A stubby woman in her late 20’s did a vehicle inspection and wrote the mileage incorrectly by adding an additional zero. 240,000 instead of 24,000 miles.$-&@?!:)Management could not fix. “@@&$):)..& Also the majority of the DMV service agents there are struck up, Why???wake up to reality….take a look at yourself in the mirror please!

Negative experience: What kind of business cant answer the phone whatsoever but have a computer blocking out customers from asking a question? All such businesses wil end up extinct

Negative experience: This location told us notary by appointment only. When you call AAA it says by appointment and walk-ins welcome. Came to Murrieta and they helped us.

Negative experience: I said hi to a blond lady working there and she called the police on me.

Fantastic experience: I went in to get an international driving permit and was in and out of there in 5 minutes, I am not even exaggerating. They took my two passport photos, filled out some documents, gave me my IDP and was on my way!

Fantastic experience: JONATHAN CARDONA Very professional great attitude friendly ,took care of what needed to be done no questions asked his a good asset to your company and speaks Spanish you have a good employee In your company thank you Jonathan

Fantastic experience: AAA is always there for your automotive needs.

Fantastic experience: Fast and professional

Fantastic experience: Gold nugget! Skipped the DMV transferred title, added insurance. One stop shop and little wait!

Fantastic experience: Great service good people.

Negative experience: Dealt with a very rude and unprofessional employee Oscar at check in. He is a horrible representation of Triple A. I would strongly recommend training.

Fantastic experience: 1000 times better than DMV.. and the staff is very polite, and friendly. Thank you AAA

Fantastic experience: I am so grateful to AAA. Easy and fast, in and out. A billion times better than having to go to DMV.

Fantastic experience: Very nice people.

Positive experience: Great service.

Fantastic experience: Needed to change title. I arrived at a perfect time I think it was 10:30, I beat the crowd. The gal that assisted me was really nice and helpful. Paid the fee and was done quickly.

Fantastic experience: I went here for the first time to get my car tags. It wasn’t busy and everyone was very nice and pleasant!

Negative experience: Went to buy my tags gave me tags and registration that didn't match had to go back there because of the mistakes

Fantastic experience: Thank you for the great service they give me early today and fast service, I recommend to anyone to become a member of AAA

Fantastic experience: Always quick and professional.

Fantastic experience: Nice place. Was able to get DMV stuff done within 30 minutes. Alot better then going to DMV.

Fantastic experience: They were a gift membership to me from my parents when I turned 16. I did the same for my kids and nephew and nieces. Its a bit depressing at the moment due to covid. Maybe playing some music could change moods in there. Not one customer smiling. Felt like a library. But they are being safe. Every other chair. Masks required and always appreciated the frigerated water while waiting.

Fantastic experience: The women who treated mr was very knowledgeable in regards to correct forms needed for my issue. She was pleasant and helpful

Positive experience: Long waits for notary

Fantastic experience: In and out and received what I needed

Fantastic experience: Always fast and easy.

Fantastic experience: Due to covid they are doing there best to get everyone I was in there for about 25min but understandable it's a Monday and we where taken cared of thank you AAA for being my insurance and having a great staff

Fantastic experience: Always there when you need them

Fantastic experience: Great

Positive experience: They were really quick at getting you checked in & then taken care of. The only down fall is that you can not bring another person with you inside (COVID protocol).

Fantastic experience: Tiffany was a great help in registering my RV. Thank you!

Fantastic experience: The AAA staff were courteous and professional. They followed the COVID19 protocols to the "T" and made me feel safe. They kept the line moving so the wait to get my business taken care of was m in animal and I was in and out quicker than a normal pre-COVID19 time.

Fantastic experience: I got always a great experience, have never waited more than 5 mins to be assisted. They address all my needs right away plus bundle insurance are really affordable.

Fantastic experience: Service was quick and very helpful all covid protocols were covered and its just a really good place to take care of all your needs

Fantastic experience: Best Insurance Ever Very Affordable

Fantastic experience: They are so well run. Wonderful staff, friendly and competent. Best place for DMV transactions.

Fantastic experience: Quick and efficient

Positive experience: Great place for DMV service, travel, and notary.

Fantastic experience: In and out quickly, nice no more than 10 minutes.

Fantastic experience: Awesome customer service!

Fantastic experience: Great customer service

Fantastic experience: Just became a member and we love it! Great people!

Fantastic experience: The AAA agent Ms.Terri Webb, who helped me with my auto insurance, was very knowledgeable, and proficient in helping me get my auto coverage changed! She also went out of her way to help me find information concerning my housing insurance status!

Fantastic experience: Fast auto registration... no DMV lines. One catch, you must be a AAA member. It's well worth it too, so many perks that I can't say enough about AAA. They have saved me numerous times. Like when my teen kept locking her keys in the car or when I got a flat on the freeway or when my car stalled on a busy road. Thanks AAA!

Fantastic experience: Just awesome... Following all the rules so I had to wait a bit outside, but there was an ambassador there to guide me to the right line. Once inside I was well taken care of. Thankyou one and all

Fantastic experience: I just want to say that Bryan in this office is awesome!! He is always always so nice and helpful! He treats you like a friend and always gives you the best advice he thinks would be the most beneficial for you. I really appreciate his professionalism and his kindness!! Thank you Bryan for being an awesome example of customer service!! And for making trusting AAA easy!

Positive experience: Other than autobot they are not answering their phones right now and it's frustrating

Fantastic experience: We have auto insurance, renters insurance & Roadside Assistance.... AAA always takes care of Us.... For that I am thankful

Fantastic experience: Well worth the membership price to avoid DMV!

Fantastic experience: Always a great experience.

Fantastic experience: This place was fast. Smooth and very customer oriented. Steve was great with my auto insurance.

Fantastic experience: Always great service for DMV services. Not as good for insurance.

Fantastic experience: Great service. Short wait. Better than DMV

Fantastic experience: My experience was good. In and out quickly and people were friendly.

Fantastic experience: Great customer service great coverage

Fantastic experience: Typical friendly, efficient handling of our auto license renewal. Been members for 36 years. Always better than going to the DMV.

Positive experience: They are a rip off

Fantastic experience: Knowledgeable and friendly personnel. Great customer service.

Fantastic experience: Fast and helpful worthy of the membership

Fantastic experience: I was super impressed with each person I interacted with at AAA.

Positive experience: Way nicer than a trip to the DMV. I just wish they could handle more DMV transactions

Fantastic experience: Easy, friendly, sharp knowledgeable.

Positive experience: No customer chairs had to kneel on a dirty floor to get a paperwork done in front of a notary done guess nobody wanted to clean chairs after each customer

Fantastic experience: I think one my best insurance company that I have besides e-nsurance both I had a accident and they're pretty good high recommended AAA insurance fast services that people working there and 0n the claim and total lost really nice and really professional polite awesome Very happy with the results

Fantastic experience: Good

Fantastic experience: If the world could operate like this AAA during this pandemic we would all be happy people. Cant say enough about the organization of this staff. 5 min in and out.

Fantastic experience: GRFR+59 Temecula, California

Positive experience: Great DMV service

Fantastic experience: Very nice, very helpful

Fantastic experience: Was not sure what to expect when visiting, but, they were well prepared, had to where a mask but was in and out !!! Great job!!

Fantastic experience: The staff was friendly and safe in dealing with the customers

Fantastic experience: This place rocks! Couldn't be happier with their services!

Fantastic experience: Renewed my vehicle registration and got my new sticker in less than 5 minutes. Pretty freaking sweet.

Fantastic experience: Called my local office in San Diego and my call was redirected to this branch. Brett A. was stellar in his customer service, explanation of services and the process. Thanks Brett for the prompt and efficient work. The office is lucky to have a person of value like yourself.

Fantastic experience: The DMV service is fast and easy. Plus all the other amenities they offer.

Fantastic experience: Great service and short wait times

Fantastic experience: Hell a lot easier than the DMV❤❤❤

Positive experience: If your insurance overlaps you can't pay through the app. Kinda an inconvenience.