Flightsassist
Information about Flightsassist
Opening hours
As an experienced and reputed travel agency‚ we offer travel advice and assistance via our call center and easy to use‚ flexible search‚ website. Why make it difficult to browse holiday and flight options? Quite simply our ultimate aim is to get you the very best deals with best customer service. We′ve been in the travel business for long and we employ more than 50 travel specialists across several different nationalities.
Our comment from TraTraTravel about Flightsassist:
Flightsassist is a travel agency that has garnered significant attention from customers, but for mostly negative reasons. Many users have reported experiences that suggest the company operates in a misleading manner, often misrepresenting themselves as official airline representatives. Numerous clients have shared their dissatisfaction with the handling of bookings and customer service, with claims of overcharging and failure to deliver promised services.
Key concerns raised about Flightsassist include:
- Claims of fraudulent activity and misrepresentation.
- Multiple reports of unauthorized charges to customers' credit cards.
- Poor communication and customer service experiences, with many customers reporting difficulty in obtaining refunds or even reaching customer support.
- Instances of customers being scammed under the pretenses of being assisted with flight changes or cancellations.
- Lack of accountability and transparency, with customers feeling deceived and frustrated.
It’s important for potential clients to conduct thorough research and consider direct communication with airlines when making travel arrangements. The experiences shared suggest a cautious approach towards engaging with Flightsassist.
Flightsassist: Reviews
Negative experience: Stay away from these people,They are being investigated. Zero stars is applies here.
Negative experience: I recently had an experience with Flight Assist that left me disappointed due to misrepresentation and overcharging regarding Royal Caribbean’s gratuities policy. Prior to our cruise, we were charged in advance by Flight Assist for what we were told were required gratuities. However, upon boarding, we learned from Royal Caribbean that these gratuities had not been credited, and we were required to pay them again directly onboard. This miscommunication resulted in unexpected additional costs for my group, which was both inconvenient and frustrating. I expected more transparency and accuracy from Flight Assist, especially on an essential detail like onboard gratuities. To add to the frustration, I reached out to Stan, our representative from Flight Assist, but never received a response. I would caution others to verify with Royal Caribbean directly regarding any pre-cruise charges to avoid confusion or overcharging. Improvements in Flight Assist’s communication and billing practices would go a long way in building trust with their customers.
Negative experience: Absolutely dishonest company. Did to me same as previous customer, Misrepresented that they were Royal Caribbean and charged me for non-existing service while using information I gave them. Definitely not trustworthy company. My experience was exactly like previous customer, how many others have been fleeced?
Negative experience: Scammers, everyone that works for this company are Scammers. Please don’t book with them. They charge me $189 for a flight ticket which I never got and then promised to issue a refund which i never received and now they’re not answering my calls. Customer Care should look into this company.
Negative experience: I asked them if they were Thai Airlines and they said yes. Once I realized they weren't Thai airlines they told me the change fee would be the same if I went direct. It was $300 more.
Negative experience: Pretend to have a relationship with the original booking agent but really just want to scam you. They'll either take money not needed to process cancellations or changes, or take the money and never make the change since they have no authority over the booking to do so. They'll "transfer you to the airline" but really its just their other grubby mate next to them doing their best to act like they have an actual job. Pretty pathetic even for scammers.
Negative experience: SCAM SCAM SCAM !!! they pretended to be air canada official employees and had access to my personal info, the scammer said that we needed to upgrade the ticket for my disabled parents flight in 2 days or else they have to cancel the flight and redeem the amount in points. They scammed me for 700$ For the one responsible, if u are reading this just rest assured that i will make you pay for this, i swear that i will make you pay for this!
Negative experience: I had a nightmare experience with Flightsassist travel agency and would not recommend it to any traveler. I spoke with a representative, Mr. King, for one hour and thirty minutes to discuss travel to Dubai in October 2024. During the discussion, I expressed my preference for business class travel, and Mr. King explained the difference between special fares and saver fares. I requested the Saver Fare based on its benefits. After pointing out that the price on the Emirates site was cheaper, Mr. King agreed to honor the price, and we booked the ticket. He mentioned that I would receive a call within an hour to select a seat on the flight, but I never received a call. When I contacted Emirates to select a seat, I was surprised to learn that I could not choose a seat due to the Special Fare ticket. Upon calling Mr. King to address my concerns, my experience became a nightmare. I made over fifteen calls to the agency to rectify the matter. Mr. King became unprofessional, using a condescending tone, and, at one point, scolded me for speaking to another team member instead of him. On one occasion, he even sent me an email with all capitalized letters. I spoke with more than ten associates at the travel agency to rectify the issue. I requested to speak with a manager, who was also challenging to reach. Finally, I talked to Edward, the manager, who listened patiently and said he would call me back with an update that never happened. After numerous calls and unpleasant interactions with Flightsassist associates, I received a small refund, but the ticket was never upgraded to a Saver Fare, which would have cost an additional $1,548. I sent a complaint letter to the company address in New York City, as listed on the website that was returned as non-existent. I also wrote a complaint on the website and received a call from Jeffrey in customer relations, who provided lip service, stating, "I'm feeling very bad this happened to you," but never took concrete action to resolve my horrific experience. Travelers, beware of this "company." There are multiple travel agencies to choose from, avoiding this one.
Negative experience: Scammed me! Lost a lot of money!
Negative experience: Beware of this company their scammer!! Why authorities won't arrest this people.they take my money $860 they dont want to return.
Negative experience: Most important, see if people are really physically in this office. Gather all documentation to your bank. Every person that has been stolen from needs to file a claim with consumer affairs.Do all the research that you have , show all your proof to help shut this company down. If all people affected within 30 miles, should seek one attorney and sue them.
Negative experience: I had an extremely distressing experience with this company. On March 16, 2024, while attempting to contact EVA AIR, I inadvertently reached out to this company due to their misleading prominence in search results. Despite my daughter meeting all requirements to travel to Taipei, their representatives provided false information repeatedly, falsely claiming she couldn't fly. Additionally, they demanded an exorbitant fee for cancellation, leaving me no choice but to reluctantly authorize a charge of $510 over the weekend, as I was unable to reach EVA AIR for clarification. However, on March 18, 2024, EVA AIR confirmed they have no affiliation with this company and promptly initiated a refund upon my online application. When I reached out to Flightassist to voice my grievances, they offered a minimal refund after numerous complaints, only to vanish when confronted. This company not only disrupted my travel plans but also deceived me financially. I caution others to exercise vigilance and steer clear of their services. Despite the slim prospect of recovering my funds, I am determined to pursue legal recourse to hold them accountable for their unethical practices.
Negative experience: They are scam .they did the change on my mom's ticket without letting me. they said there was some issue with business class .they charged me while they told me there is no extra charge and lied that it will be refunded. I called them many times and they lied everytime and never return my money back .they charge me over $2700 while they told me there is no extra charge . even the supervisor didnt follow up with me . the worst customer service
Negative experience: Do not use this company. They pay for Google ads so their phone number pops up when you search for carnival cruise line. I have been helping a friend that wanted to make a payment of $500 on an existing booking he had with Carnival. When he called what he thought was Carnival Cruise lines he spoke with Sam Conner who is actually from Flight Assist. He used scare tactics to try to have him pay $700 by saying he would cancel his cruise. That should of been the biggest red flag to hang up but he stood on the phone. After an hour of arguing with Sam Connor he agreed to take a $500 payment. This of course did not go towards an existing booking but it booked a separate trip. They completely took advantage of him. We are trying to get a refund from this fraudulent company!
Negative experience: I wish there was a minus 0 review that I can give this fraudulent so-called travel agency but anyway long story short this is an absolute SCAM !!!!!!! watch out from these people !!!!!! I got scammed out of 1190.40$ from someone called Clifford Bell….
Negative experience: Travelers beware; this company has a modus operandi that is based on deceit and missinformation. The card companies even have it flagged. Do NOT do any business with them as they will promise they will solve your travel issues and simply they will not, they say they will send the tickets within certain time and they never do, when you try to cancel they will try to charge you extra. Notice as well that they reply to any one star is the same and in bad English. The 5 stars reviews are from people with very few reviews and probably not trustworthy
Dear Passenger, We sincerely regret the inconvenience this has created. This kind of service is not what we anticipate offering. We will do everything in our power to provide the best services possible, and you have our word that we will prioritise our customers. Our devoted customer care staff has been given your input, and they will work hard to mitigate your level of dissatisfaction. Thanks and Regards, Customer Relations Team
Negative experience: Edited again… I don’t need to call you just quit fighting with my bank and give me my money back. Y’all stole from me and I want my money back. Edited again… I have got with my bank and you guys are refusing to refund my money that you stole from me! Edited to add, you guys know who I am. You are telling my bank that you did not scam me. And you know you did. Look up flights or reservations in my name on December 30, 2023. Ask Justin he knows. He lied to me. You guys are scammers and you are thieves. This is the worst most fraudulent company I’ve ever dealt with. A Google search showed this number for Southwest Airlines for whatever reason. Justin their customer service representative portrayed himself as a Southwest employee. We had not received my confirmation of my flight. I called this number and was told that I didn’t even have a reservation. This company charged us $444 for a new ticket for me to come home.something didn’t sound right so I called Southwest Airlines and guess what? I now had two flights home. These people lied! And the representative Justin is the one who lied to me. I called the real Southwest Airlines phone number they canceled the ticket That Justin made.. I just have to tell you guys this was the worst nightmare ever Justin at flight assist booked me new flight home and charged us $211 to do that on top of the plane ticket. When we called Southwest Southwest asked For our email address, and when we gave it to the representative, she told us that Justin at flight assist gave them a bogus email For us. It’s a scam, they’re thieves and crooks. And will not give us our money back even though we canceled that ticket. Justin lied he’s a liar. And now they are refusing to give us our money back. Do not use this company. Not only that, Justin portrayed his self as a southwest airlines employee.
Dear Passenger, We deeply regret the trouble this has caused. We do not expect to provide this level of service. Based to the concerned team's check, you have previously filed a dispute for the return with your bank. Please contact us at +8449754259 (Ext. 200) We apologies once more for any inconvenience. We'll wait for your response and, once it comes, we'll be sure to work quickly to address the issue. Thanks and Regards, Customer Relations Team
Negative experience: Failed to meet my mom who traveled alone. Service doesn't match description. Lied about being on time.
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Fantastic experience: I had very pleasant expirience and travel agent was very helpful and was avle to provide me with a good price. I will book again with this travel agency. Thank you
Dear Passenger, We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this. We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer. Thanks and Regards, Customer Relations Team
Fantastic experience: I appreciate the service !
Dear Passenger, We are pleased that you found our services to be helpful and that your inquiry was handled swiftly. We work hard every day to give our customers the best services possible. We eagerly await your next call. Till then, be safe! Thanks and Regards, Customer Relations Team
Negative experience: Completely fraudulent company. They will scam you. 100%. Stay away.
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Fantastic experience: Had pleasant experience booking flight with Click2Book. Agent Robin was extremely patient and helpful, spent time to find and book best deal for us.
Dear Passenger, We are pleased that you found our services to be helpful and that your inquiry was handled swiftly. We work hard every day to give our customers the best services possible. We eagerly await your next call. Till then, be safe! Thanks and Regards, Customer Relations Team
Negative experience: They are scammer don't trust them I have my booking still they said it is not confirm by some research I found they are running there company in India Delhi place known as Dwarka D21. In India company name is *Jazz Travel* I want everyone to check the company before make any payment. they don't even have any office in United State.
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Positive experience: Wasn’t too bad but said they had an issue running my credit card and then after giving another they charged my original card
Dear Passenger, We really apologize for the series of circumstances that led to the aforementioned concern being brought up, particularly in light of your booking experience. We acknowledge your input. We take great satisfaction in upholding the best standards for our clients. We apologize, nevertheless, if we didn't live up to your standards in light of your comments. Thanks and Regards, Customer Relations Team
Negative experience: They are scammers, somehow they have attached their phone to a website of regular airlines and they never identified themselves as Flightsassist and acts as agents of the airlines. Stay away, hang up and do not assume you are speaking with your airline .
Dear Passenger, We sincerely regret any inconvenience we may have caused you. Based to the concerned team's check, you have previously filed a dispute for the return with your bank. Please get in touch with your bank for further details. Once again we apologize for the inconvenience. We will wait for your reply and we are surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Fantastic experience: Robin was great
Dear Passenger, We really appreciate your wonderful and positive review as it inspires us to work harder and better ourselves in order to improve the process. Positive feedback like this from important clients like you also naturally fosters a happy environment. We want to thank you again for your comments and for putting your faith in the services we are attempting to provide. Thanks and Regards, Customer Relations Team
Negative experience: This company is absolutely a fraudulent company, full of liars and thugs. Last October when I was trying to inquire about canceling my tickets booked on Royal Jordanian company and searched for airlines customer service number, Flight Assist number showed up as airlines number on Google search. When I called them to cancel, they charged me $402 to cancel tickets with a promise of getting a full refund of ticket money $2,400 and asked me to wait for a couple of billing cycles. When I tried to follow up after a month and later on one other time , Flight assist reps kept telling me the refund is in process and told me to wait a little longer. Then from third time onwards, they kept me on hold for a long time with no answer and then afterwards, stopped even picking up the phone. When I emailed customer service of Flight Assist, I received one email stating refund is still in process and then stopped answering to my next follow up email. I lost count of number of calls I made. Finally I ended up inquiring with Royal Jordanian airlines after I realized I was duped by Flight Assist. The airlines said they have never received any refund request from Flight Assist and never charged any cancellation fee for refunding other passengers. This company has created such a nightmare for me. When I had my credit card company flag it as a fraudulent charge and refund me the cancellation charge, Flight Assist sent me a legal notice. BIGGEST SCAMMERS AND CHEATERS! STAY AWAY FROM THIS BUSINESS!
Dear Passenger, We truly apologize for any inconvenience that our actions could have given you. Based to the concerned team's check, you have previously filed a dispute for the return with your bank. Kindly contact your bank for more information. We sincerely regret the inconvenience once more. We'll wait for your response while working diligently to find a priority solution. Thanks and Regards, Customer Relations Team
Negative experience: We recently had the misfortune of using this agency to change the travel date of the existing booking with Emirates. All other 1 start reviewers are accurate. BEWARE !!! avoid this agency at all costs and save yourself time, money and headache. We used them to update the ticket twice and both the times they charged more than what it costs. When we spoke with Emirates, we realized they never received the payment and the tickets were never updated. Then I realized I was scammed and checked the reviews and they are in line with what we experienced. Not sure how they are in business for this long. We raised a dispute with credit card company for both the transactions.
Dear Passenger, We deeply regret the trouble this has caused. We do not expect to provide this level of service. You have our word that we put our customers first and do all in our power to provide the best services possible. However, your feedback has been assigned to our dedicated customer service team and they will try to mitigate your experience. Thanks and Regards, Customer Relations Team
Negative experience: Scam!
Dear Passenger, We deeply regret the trouble this has caused. We do not expect to provide this level of service. With the data you provided, we attempted to locate the specifics of your reservation to address this inquiry. But, we were unable to locate the accurate information. Thus, it would be greatly appreciated if you could just set aside a few minutes for us and give us your booking email address, phone number, or passenger name. That will make it easier for us to locate and handle your reservation swiftly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: They are a scam . Beware . You are not airline customer service. You take money and give fake tickets . Big big big cheaters . BEWARE!
Dear Passenger, We deeply regret the trouble this has caused. We do not expect to provide this level of service. With the data you provided, we attempted to locate the specifics of your reservation to address this inquiry. But, we were unable to locate the accurate information. Thus, it would be greatly appreciated if you could just set aside a few minutes for us and give us your booking email address, phone number, or passenger name. That will make it easier for us to locate and handle your reservation swiftly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: ABSOLUTE SCAM!!! I was led to use this company when trying to extend my trip over the holidays with Flair Airlines. This third party agency was the number they gave me to in the customer service section. Every aspect of the customer service in this company was fraudulent, full of lies, empty promises, callbacks that were never made, and an absolute awful experience. I paid a cancellation fee and they never cancelled my flight properly. I was marked as a no-show and they did not want to give me the voucher I was promised. I paid 600 dollars for another flight (thinking I was getting a flight voucher) and 200 dollars for a cancellation fee and now I’m left with no voucher. I’ve had numerous emails phone calls with these so-called agents. They are absolute scammers. They have no idea how to run customer service they keep making promises that are not true. They are idiots they want to steal money from people. Avoid using the service but if you found this thread of customer service negative reactions, you’re probably too late. I am looking into talking to the Better Business Bureau to filing a former complaint because this is absolutely ridiculous.
Dear Passenger, We sincerely regret that this has inconvenienced you. This is to inform you that, as of 13 January'24, your refund of $220 CAD has been completed, as the services were not rendered by us. The money will be returned to the original payment method within the next seven to fourteen business days. Please do not hesitate to email or get in touch with me if you need any additional help. Your question will be addressed as soon as possible, I promise, along with my support team. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: This is a scam... I ended up calling to what I thought to be my airline that I had a delayed flight with, after googling the contact information for my airline, it ended up being a fake ad disguised as my airline. my flight was delayed and I was in a panic, looking to find a way home. I was assured I would be fully refunded by the airline. After submitting emails and phone recordings, the airline denied being affiliated with any third party companies. After googling the company and seeing the reviews i realized I've been scammed.
Dear Passenger, We deeply regret the trouble this has caused. We do not expect to provide this level of service. As confirmed, we made many attempts to contact you but received no answer. Please contact us at +8449754259. We apologies once more for any inconvenience. We'll wait for your response and, once it comes, we'll be sure to work quickly to address the issue. Thanks and Regards, Customer Relations Team
Negative experience: Deserves 0 stars. Absolute scam. Stole our money, wont give it back, SAS customer service never heard of them but they sign their emails with SAS logo.
Dear Passenger, We are very sorry for the inconvenience this has caused. This kind of service is not what we actually anticipate offering. We tried to find the details of your reservation using the information you gave us in order to respond to your request. However, we were unable to find the correct data. Therefore, if you could only provide a little period of time to us and provide us with your booking email address, phone number, or passenger name, it would be greatly appreciated. That will facilitate our ability to quickly find and manage your reservation. I apologize once more for any trouble caused. While we wait for your response, we will certainly be working hard to find a priority solution. Thanks and Regards, Customer Relations Team
Positive experience: They called for reviewing for my booking on other website, but booking was ok so far
Dear Passenger, We are very sorry for the inconvenience this has caused. This kind of service is not what we actually anticipate offering. We tried to find the details of your reservation using the information you gave us in order to respond to your request. However, we were unable to find the correct data. Therefore, if you could only provide a little period of time to us and provide us with your booking email address, phone number, or passenger name, it would be greatly appreciated. That will facilitate our ability to quickly find and manage your reservation. I apologize once more for any trouble caused. While we wait for your response, we will certainly be working hard to find a priority solution. Thanks and Regards, Customer Relations Team
Negative experience: I was googling American Airlines and Flightsassist number with AA logo came up. . I called them, thinking I was speaking to a AA agent. I wanted to know why I could not get into my AA flight info. I was told by a man with a foreign accent that the taxes were not paid on the flight. I did not call my travel agent because it was 11pm. He also said my flight was going to be cancelled at 8:28 am if I did not pay the taxes. Coincidentally 8/28 is my birthday. He asked me for the locator number and I gave it to him. That's when he had all the information he needed to make me believe it was real. He listed a few reasons why I was unable to view my AA flight flight information. He said the taxes were not paid. I gave my debit card number, I was panicking that's why I paid. My flight was in 3 days. I was sent a long contract which I quickly looked over the contract and sent it back to him, which he said was my consent. Next morning I called my travel agent and she said things don't look good and it looks like a scam and it was. Filed dispute with my bank and BBB. DO NOT USE this scammers.
Dear Passenger, We deeply regret the trouble this has caused. We do not expect to provide this level of service. You have our word that we put our customers first and do all in our power to provide the best services possible. However, your feedback has been assigned to our dedicated customer service team and they will try to mitigate your experience. Thanks and Regards, Customer Relations Team
Negative experience: I am absolutely disgusted with these people !! They find your information !! They know all your stuff and steal the number from your airline then use scare tactics to convince you need them or your flight is cancelled !!! DO NOT USE!! I should of known as the idiot I delt with was rude and unprofessional threatening my whole vacation I am embarrassed I trusted these idiots in fear!! Please please please do not give them your credit card to them !! They ARE FRAUD!!! Another large indication ... they use both first names Sam Connor Gary Louise... ext !!! Red flag !!!! Then when you want refund or to confront them they are "on break"
Dear Passenger, We deeply regret the trouble this has caused. We do not expect to provide this level of service. You have our word that we put our customers first and do all in our power to provide the best services possible. However, your feedback has been assigned to our dedicated customer service team and they will try to mitigate your experience. Thanks and Regards, Customer Relations Team
Negative experience: What a scam!!!!! A few months after they said they confirmed changes to our business class seats to Thailand, we went to use our tickets. We were told that the tickets were no good. The tickets were listed as no shows for the dates the tickets were originally for. This scam operation did not reimburse me for the cost of tickets or pay for the tickets I had to purchase again. Now after almost 18 months later I have another $332.00 charge on my credit card from this same scam operator. CHECK YOU CREDIT CARD STATEMENTS FOR CHARGES FROM THEIS SCAM OPERATOR. Now I have to waste more of my time disputing fraudulent charges. Unbelievable, companies can get away with this. the only way I could post this is with one star. they are not worthy of even that.
Dear Passenger, We sincerely regret any inconvenience we may have caused you. Based to the concerned team's check, you have previously filed a dispute for the return with your bank. Please get in touch with your bank for further details. Once again we apologize for the inconvenience. We will wait for your reply and we are surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Fantastic experience: great!
Dear Passenger, We are pleased that you found our services to be helpful and that your inquiry was handled swiftly. We work hard every day to give our customers the best services possible. We eagerly await your next call. Till then, be safe! Thanks and Regards, Customer Relations Team
Negative experience: Please avoid this place! The number shows up on Google (as an ad) but is not connected to any airlines. However, on the call they misled me to believe they were part of the agency verbally LYING to me MULTIPLE times especially after the agent sensed my hesitation. I am still waiting for my refund. They were charging OVER 5X what the airline was charging when I called the airline directly. PLEASE DO NOT CALL FLIGHT ASSIST!! CALL YOUR AIRLINE DIRECTLY!!
Dear Passenger, We are very sorry for the inconvenience this has caused. This kind of service is not what we actually anticipate offering. We tried to find the details of your reservation using the information you gave us in order to respond to your request. However, we were unable to find the correct data.Therefore, if you could only provide a little period of time to us and provide us with your booking email address, phone number, or passenger name, it would be greatly appreciated. That will facilitate our ability to quickly find and manage your reservation. I apologize once more for any trouble caused. While we wait for your response, we will certainly be working hard to find a priority solution. Thanks and Regards, Customer Relations Team
Negative experience: If there was a negative star rating I would give this company. STAY AWAY from this company bunch of scammers. They took money from me to cancel and refund my flight but after taking their fee they did not do anything. Numerous phone calls and emails went unanswered. Bunch of unprofessional thugs, especially Bruce Baker. Save your money and do not use this company for anything. I am planning to follow up with Better Business Bureau to lodge a complaint against them.
Dear Passenger, We truly apologize for any inconvenience that our actions could have given you. Based to the concerned team's check, you have previously filed a dispute for the return with your bank. Kindly contact your bank for more information. We sincerely regret the inconvenience once more. We'll wait for your response while working diligently to find a priority solution. Thanks and Regards, Customer Relations Team
Negative experience: Absolute SCAM! Do NOT book with this company. They cancelled our flight with SAS and then took $1600 from me and I have absolutely NO information for flights. The customer service representative told me “we have no information for your flights and we aren't leaving tomorrow so it’s not a big deal” whatever you do STAY FAR FAR AWAY. I want a refund and I will NEVER use this organization again. Customer service was absolutely disgusting a “Gary Louise” couldn't give us an ID number l, no email, no further information and he was the “supervisor” and no one was above him. Absolutely disgusting how they speak to their customers an absolute disgrace. Not only will I be contacting my Credit Card to dispute this fraud agency and their fraud charge on my card but I will be contacting BBB and leaving reviews wherever I can so no one else gets SCAMMED by them. STAY AWAY from them. * Updated review I have called NUMEROUS times and have spoken to someone named Jonathan Miller multiple times. My family has called once you stopped responding to my calls as well. This company took money out of my account and DID NOT give us a rebooked flight. We have the money taken out of the account with absolutely no new flights. It is an absolute fraud. PLEASE SAVE YOURSELF THE TROUBLE. If a refund is received I will update my review again.
Dear Passenger, We are very sorry for the inconvenience this has caused. This kind of service is not what we actually anticipate offering. We tried to find the details of your reservation using the information you gave us in order to respond to your request. However, we were unable to find the correct data.Therefore, if you could only provide a little period of time to us and provide us with your booking email address, phone number, or passenger name, it would be greatly appreciated. That will facilitate our ability to quickly find and manage your reservation. I apologize once more for any trouble caused. While we wait for your response, we will certainly be working hard to find a priority solution. Thanks and Regards, Customer Relations Team
Negative experience: Do not trust this company specially Clifford Bell he said that I have to pay the airline again I have to pay the airline again I was very naive so I trust him they said after they ran my card they're going to reverse the charge in 48 hours from Lathan Airline I called Latham Airline they said they so now
Dear Passenger, We apologize for the inconvenience caused. This is to inform you that, as of 02 January'24, your refund of $1895 USD has been completed, as the services were not rendered by us. The money will be returned to the original payment method within the next seven to fourteen business days. Please do not hesitate to email or get in touch with me if you need any additional help. Your question will be addressed as soon as possible, I promise, along with my support team. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: SCAMMY SCAMMERS! Not even sure how my mother linked up with these fools. But she was trying to check in for a vacation, and these guys told her it had been booked stand by (not true) and would require $600 to get confirmed seats. They then used her booking number and did the completely free check in on the airline's website. Really is a shame that people like this exist in the world. Don't believe anything these guys say!
Dear Passenger, We are very sorry for the inconvenience this has caused. This kind of service is not what we actually anticipate offering. We tried to find the details of your reservation using the information you gave us in order to respond to your request. However, we were unable to find the correct data.Therefore, if you could only provide a little period of time to us and provide us with your booking email address, phone number, or passenger name, it would be greatly appreciated. That will facilitate our ability to quickly find and manage your reservation. I apologize once more for any trouble caused. While we wait for your response, we will certainly be working hard to find a priority solution. Thanks and Regards, Customer Relations Team
Negative experience: Absolute scam. They pay for Google ads so their phone number pops up when you search for an airline's phone number. They also claim they work with the airlines but they do not. You think you are speaking with the airline but you are not, they will double the charges. Once you ask for a refund, they will not respond. Since then, I have suspicious charges on my CC. Learn from my mistake. Hopefully if you're reading this, it's not too late. UPDATE: Read their reply below and know that the charges amounted to 368$ and they are now claiming that it was 140usd. No refund has been issued. There has also been more suspicious charges on the card since then from NY. The card has been cut and they are the only ones that could have placed the charges. AVOID THIS "Business".
Dear Passenger, We apologize for the inconvenience caused. This is to inform you that, as of 29 December'23, your refund of $142.13 USD has been completed, as the services were not rendered by us. The money will be returned to the original payment method within the next seven to fourteen business days. Please do not hesitate to email or get in touch with me if you need any additional help. Your question will be addressed as soon as possible, I promise, along with my support team. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: Scammers! My elderly parents with heart surgery are now stranded on airport because of these scammers without wheelchair assistance. They charged me $448. Someone immediately answered the call and now I am transferred without a live person for 30 minutes on hold. If my parents' health deteriorates in travel I will sue them for making them go through this hell.
Dear Passenger, We apologize for the inconvenience caused. This is to inform you that, as of 28 December'23, your refund of $448.99 USD has been completed, as the services were not rendered by us. The money will be returned to the original payment method within the next seven to fourteen business days. Please do not hesitate to email or get in touch with me if you need any additional help. Your question will be addressed as soon as possible, I promise, along with my support team. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: This is a scam business, they present themselves as airline support employees and smoothly scam you into paying them huge fees. STAY AWAY!
Dear Passenger, We deeply regret the trouble this has caused. We do not expect to provide this level of service. With the data you provided, we attempted to locate the specifics of your reservation to address this inquiry. But, we were unable to locate the accurate information. Thus, it would be greatly appreciated if you could just set aside a few minutes for us and give us your booking email address, phone number, or passenger name. That will make it easier for us to locate and handle your reservation swiftly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: Nothing but scam. Please beware and do not give them your Cc
Dear Passenger, We apologize for the inconvenience caused to you. As checked with the concerned team, you have already raised a dispute with your Bank for the refund. Kindly contact your Bank for further solution. Once again we apologize for the inconvenience. We will wait for your reply and we are surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Fantastic experience: Good service and support.
Dear Passenger, We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this. We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer. Thanks and Regards, Customer Relations Team
Negative experience: SCAMMMMM I was going to book a flight the person Jack was helping me but while booking I cancelled but still they toke 273 dollars from my account it’s a scam do not book a flight there are many better places to book from. I even sent a mail saying all the details but I got no reply I have all proof bank statements and chats
Dear Passenger, We deeply regret the trouble this has caused. We do not expect to provide this level of service. With the data you provided, we attempted to locate the specifics of your reservation to address this inquiry. But, we were unable to locate the accurate information. Thus, it would be greatly appreciated if you could just set aside a few minutes for us and give us your booking email address, phone number, or passenger name. That will make it easier for us to locate and handle your reservation swiftly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: SCAM!!! They made me think i was talking to the airline that i needed to change a flight with , the actual cost of the change of light with THE ACTUAL AIRLINE was 90$ and they charged me 180$ extra!! And i called them multiple times to fix this issue and they never called me back. STAY AWAY
Dear Passenger, We deeply regret the trouble this has caused. We do not expect to provide this level of service. With the data you provided, we attempted to locate the specifics of your reservation to address this inquiry. But, we were unable to locate the accurate information. Thus, it would be greatly appreciated if you could just set aside a few minutes for us and give us your booking email address, phone number, or passenger name. That will make it easier for us to locate and handle your reservation swiftly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Positive experience: there were problems but they eventually got resolved
Dear Passenger, Please accept our sincere apologies for the inconvenience caused to you. We appreciate the time taken to review our services. Thank you for sharing your experience. We will definitely work towards improving our services even more. We value our customers beyond everything. We hope to be able to serve you again in the near future. Thanks and Regards, Customer Relations Team
Positive experience: The agents helped me find an other option when the first one wasn't available anymore. However I did spend 200$ more than I would have like...
Dear Passenger, Please accept our sincere apologies for the inconvenience caused to you. We appreciate the time taken to review our services. Thank you for sharing your experience. We will definitely work towards improving our services even more. We value our customers beyond everything. We hope to be able to serve you again in the near future. Thanks and Regards, Customer Relations Team
Negative experience: Beware! Scammers company- they purport to be the official help centers of various airlines, and then upcharge everything and pocket the difference. They are not a help center of any airline, but rather a private travel agency that will screw you over for your money. The 5-star reviews on here are fake. Read the mountain of real 1-star reviews. I had flight credits with Alaska they claimed were worth $300. They ended up actually being worth $2690 when I was able to talk to Alaska directly. Said the cost of 3 tickets would be $1700 AFTER the credit was applied. The flights were buyable directly on Alaska Air's website for $1600 without any credits at all. When I pointed out the difference, Flight Assist agent told me that was due to cheaper tickets on Alaska Air being STANDBY tickets. Have you ever heard of going to an airline's website and being offered standby tickets?!?!?!
Dear Passenger, We deeply regret the trouble this has caused. We do not expect to provide this level of service. With the data you provided, we attempted to locate the specifics of your reservation to address this inquiry. But, we were unable to locate the accurate information. Thus, it would be greatly appreciated if you could just set aside a few minutes for us and give us your booking email address, phone number, or passenger name. That will make it easier for us to locate and handle your reservation swiftly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: Really bad experience and scam.there is Manger khatrine Williams I talked to him about refund he said you will get in 7 days after that he sold you will in 45 days after 45 days he is not picking phone and not replying my emails
Dear Passenger, We deeply regret the trouble this has caused. We do not expect to provide this level of service. With the data you provided, we attempted to locate the specifics of your reservation to address this inquiry. But, we were unable to locate the accurate information. Thus, it would be greatly appreciated if you could just set aside a few minutes for us and give us your booking email address, phone number, or passenger name. That will make it easier for us to locate and handle your reservation swiftly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: They withdraw money without doing anything 'false representation', most terrible people
Dear Passenger, We deeply regret the trouble this has caused. We do not expect to provide this level of service. With the data you provided, we attempted to locate the specifics of your reservation to address this inquiry. But, we were unable to locate the accurate information. Thus, it would be greatly appreciated if you could just set aside a few minutes for us and give us your booking email address, phone number, or passenger name. That will make it easier for us to locate and handle your reservation swiftly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Fantastic experience: Very impressive service! Accommodating and willing to go the extra mile for the customer without losing a friendly demeanour
Dear Passenger, Thank you for posting a 5-star review. We are consistent in our commitment to our clients. Our day is made better by your faith in us. It is truly an honour for us to have a client like you. As a matter of fact, we are looking forward to serving you in the following years. Thanks and Regards, Customer Relations Team
Negative experience: SCAMMERS - DO NOT CALL THE GOOGLE SPONSORED COMPANIES I booked a flight FROM FLIGHT ASSIST because they made me believe they were the airlines directly They did not tell me they had a booking fee HIGHER THAN THE FLIGHT ITSELF THE FIGHT WAS $900.17 (pd. to flair) THIER FEE WAS. $1000.10 Charged to my credit card $1,904.27 Requested call back to t NO RETURN CALLS MAKE SURE TO CALL AIRLINE DIRECT I am sure im going to get the generic reply from the owner. I am retired with lots of time to inform the authorities and everyone else i can starting 12/5/2023.to settle this MAKE SURE YOU ARE CALLING OR BOOKING THE AIRLINE DIRECTLY. They call themselves travel agents This is not how travel agents work.
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: So searching for a flight for Christmas on the internet I thought I was being connected to the airline itself. The guy (Maynard Gonzales @ Flightsassist ) books my ticket and sends me a Email confirmation for a set price than charges me another $104 and states the flight increased. I said no I have a confirmed purchase and he agreed to refund the 104. 1 month later still no refund. SCAM!!
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: My appalling experience with FlightsAssist, which began on June 20, 2022, has been nothing short of a nightmare. Today, on December 1, 2023, I am still battling to reclaim my hard-earned money, totaling $840 ($590 original deposit + $250 promised refund), which they have held onto without justification. The saga started with a simple refund request for a cancelled reservation with JetBlue Airline. Sandra Brown, a Senior Travel Consultant at FlightsAssist, promised a full refund within 30 to 40 business days. This assurance was reiterated in various email communications, but it turned out to be a hollow promise. Months passed with no refund in sight. Despite my repeated attempts to follow up, including emails and phone calls, my efforts were met with a cycle of ridiculous excuses and empty apologies from Sandra Brown. She even acknowledged their mistakes and assured me of resolving the issue, but these were mere words with no action. To make matters worse, Sandra eventually left the company, leaving me to start from scratch with someone new who was clueless about my situation. The level of unprofessionalism escalated when I discovered that FlightsAssist doesn’t even have a physical office in New York. All my mailed letters were returned, debunking the address they had provided. This raised serious concerns about the legitimacy of their operations. I have spent over 30 hours on phone calls, sent numerous emails, and mailed letters four times, all in an attempt to retrieve my refund. The sheer amount of time and effort invested in this has been mentally and emotionally draining. The experience with FlightsAssist has been a vicious cycle of false hopes, unmet promises, and utter disregard for customer service. Their lack of accountability and transparency is alarming, and their business practices are deeply unethical. This is not just a case of poor customer service; it's a blatant display of deceit and mismanagement. I strongly advise against using FlightsAssist for any travel arrangements. Their conduct and handling of my refund process have been reprehensible. To anyone considering their services: beware of their nonexistent customer support and deceptive practices. They are not to be trusted, and your money and peace of mind are at risk with them.
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: Scam agency, took our money never returned, avoid
Dear Passenger, We deeply regret the trouble this has caused. We do not expect to provide this level of service. With the data you provided, we attempted to locate the specifics of your reservation to address this inquiry. But, we were unable to locate the accurate information. Thus, it would be greatly appreciated if you could just set aside a few minutes for us and give us your booking email address, phone number, or passenger name. That will make it easier for us to locate and handle your reservation swiftly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: This is absolutely a scam site. I cannot even believe that the folks are not behind bars and I will make sure to reach out to as many authorities as possible. My elderly dad directly booked with BA. He wanted to reschedule his flight and seems to have inadvertently reached out to these folks, even though the original ticket was directly issued by BA. These guys lied that they were British airways employees. Then they charged him 600 USD for changing dates for 2 tickets. Until this point in time, we had no clue that we were dealing with a fraudster team. One day before take off, my dad tried to check in and kept on seeing an error that check in was not available. We thought that it was because of over booking. My dad reached out to these guys again and they told us that we were supposed to be charged $1600 and they make two transactions to “Save us tax”, and only one transaction had gone through so we need to pay them the remaining thousand dollars! 1600 for change of tickets?. I told him if we should work with the airport instead instead they said no because they were going to save us a lot of money by doing it over the phone. At that point in time I realized this was a scamming operation and I hung up on them. Unfortunately, we already lost $600. These guys are absolute liars and I will peel them like a cucumber if I see them in real life. I’m so ticked off at them for what they put my dad through. Roast in hell. ************* Nov 21 - Flight assist Customer Service - We dealt with your team for about 2 months & spent countless hours with your so called customer service. My parents flight out was on Oct 29th from EWR. We are still chasing you for the refund - You cant locate my parents name? Look up Bagirathi Iyer in your records. Just today we got an email from your team to stop asking them for a refund and work directly with our bank WITHOUT giving any proof that the transaction was initiated from your side. Looking at other reviews, this seems to be another delay tactic that you frequently employ. Please stop scamming people before you post these comments about " so sorry for your experience" , which by the way you are only adding so that you can scam someone else. A legit company would not operate this way AT ALL. Complaint has been filed with Better Business Bureau & I will continue to escalate this to as many other authorities as possible.
Dear Passenger, We deeply regret the trouble this has caused. We do not expect to provide this level of service. With the data you provided, we attempted to locate the specifics of your reservation to address this inquiry. But, we were unable to locate the accurate information. Thus, it would be greatly appreciated if you could just set aside a few minutes for us and give us your booking email address, phone number, or passenger name. That will make it easier for us to locate and handle your reservation swiftly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: Dont ever cancel your flight with them because you gonna be charged 2 times for fees and it expensive I paid 370$ cancellation fees and the company took 232€ on the ticket price as fees And they never called me back to explain why
Dear Passenger, We deeply regret the trouble this has caused. We do not expect to provide this level of service. With the data you provided, we attempted to locate the specifics of your reservation to address this inquiry. But, we were unable to locate the accurate information. Thus, it would be greatly appreciated if you could just set aside a few minutes for us and give us your booking email address, phone number, or passenger name. That will make it easier for us to locate and handle your reservation swiftly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: Scam site! Called them in error (Google searched my airline contact number and they came up) while trying to change a flight date within 24 hours of purchase which is free. Their agent claimed that I was talking directly to the airline and he'll change my ticket at no charge. All I need to do is pay again for my ticket and I'll get credit for the original charge. The price they charged was exactly the same so I thought it was legit. 2 days later I didn't get the refund AND there was no change made to my itinerary. I was able to change it on the airline website at no charge. I then called the airline about the double charge and they didn't know what I was talking about. It was then that I realized that I was scammed. I canceled the charge and contacted my state's agency that regulates travel agencies and DOT to file complaints. My credit company also put them on their Internet scam list. Stay away!
Dear Passenger, We deeply regret the trouble this has caused. We do not expect to provide this level of service. With the data you provided, we attempted to locate the specifics of your reservation to address this inquiry. But, we were unable to locate the accurate information. Thus, it would be greatly appreciated if you could just set aside a few minutes for us and give us your booking email address, phone number, or passenger name. That will make it easier for us to locate and handle your reservation swiftly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: SCAM. They posed as Lufthansa airlines and charged over $700 to rebook (I was stressed).Disputed and was refunded through my cc. Now months later they are threatening with calls about a collections agency.
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: They have charged on credit card, now they are not answering my phone or email! Pathetic behaviour
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: DEFINITELY SCAMMED!!!!
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: I am not sure how this company is allowed to keep operating. They pose as working with airlines officially where they are just a booking flights for you and then charge you an exorbitant amount of money for their "services". I have filed a complaint with the FTC.
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Fantastic experience: They are slick operators, no conscience, no guilt, shame on Google for not doing more to stop these fraudulent operators
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: This company is a SCAM they said they made a reservation for me and they DID NOT and charged my credit card. They said they would reverse the charge and lied to me and have not returned my money. How do I get my money back? I am reporting this company to the NY Consumer Protection Authority they need to be stopped immediately!!
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: This place is a scam. They pretend to be different airlines if you happen to come across their number trying to reach a specific airline. They pretended to be JetBlue customer service and cancelled my flight and charged me for the same flight in order to change my name on the ticket. BEWARE of them.
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: The most worst company I have ever seen, they impersonate, claimed to work for booking. Com, they asked for your credit card information and charge you. The government should investigate the activities of this people and save many other people from being their victims. They should be in jail for fraudulent activities
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: This company engages in fraudulent practices. They impersonated an American Airlines booking agent, tried to sell us seats for 526.00 which we free as we are American Airlines Platinum customers. When we finally confirmed we were not talking to a American Airlines booking agent they threatened to cancel our whole flight itinerary. Fortunately we figured out the scam and declined the charges, however this is not a company to do business with! Be careful! Addendum: Canceled my credit card after this experience and not surprisingly I had fraudulent activity posted to the card lol from Saudi Arabia. Frauds and scammers!!!!
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Positive experience: Travel agent only for corporates. No domestic flights bookings for individuals
Dear Passenger, Please accept our sincere apologies for the inconvenience caused to you. We appreciate the time taken to review our services. Thank you for sharing your experience. We will definitely work towards improving our services even more. We value our customers beyond everything. We hope to be able to serve you again in the near future. Thanks and Regards, Customer Relations Team
Negative experience: SCAM. These people are scam. Please stay away from them
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: SCAM SCAM SCAM DON'T BELIEVE OR GIVE CREDIT CARD INFORMATION
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: I thought i was calling Philippines air. They said we had a ticket. Sent us visuals. I felt something fishy after trying to get things done for 5 hrs. Called the actualy airline the next morning and was told no. That the ticket was bought and then voided an hour later. Such a scam. And it was to get my child back from a crazy place. How could you do this to people. Vulnerable people, desperate and in a rush to secure flights. Charge my partner $3700 We had to rush and call the actual airline and book another flight. Lies..don't believe them. We should have realized after being asked for credit card before details.
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: DO NOT USE FLIGHTSASSIST THEY ARE SCAMMERS!!!!! THEY DOUBLE CHARGED ME FOR MY FLIGHT TELLING ME I'D BE GETTING A REFUND IT'S BEEN OVER A MONTH AND I KEEP GETTING THE RUN AROUND!!!
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: Scammers, for real. Charged my card $500, when i called them what the charge was for, they told me some bogus reason. I asked them to refund they said no, so i told them i would dispute the charge or they can give me a $400 refund and offered them a $100 for them to keep. They said yes no normal business would do that.
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: Very polite and very helpful sounding agent, but completely useless and misleading. Charged me $500 for "service" which cost me $3000 as the work was not actually done.
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: Flight assist is a fraud. They misrepresent themselves and act like they are working on behalf on an airline. They charge unnecessary fees. Complete fraud.beware
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: SCAM SCAM SCAM!!!!! Just lost $2600 as we thought it was a real airline booking company but we got scammed. TOTAL FRAUD!!!!!
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: I dialed flights assist by accident and Clifford told me that my flight was canceled due to credit card rejected (I did not book anything through this company). I thought he was American Airline. He canceled my flight after I didn’t answer my phone. Nothing is right about this company! I have emails and text messages. I’m reporting this company to the BBB.
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: Flightassist is scam company When searching for JetBlue customer service in Google the scam company number is returned in the search result call land to flightassist. They talk to you as a JetBlue customer service with fake accent and scam you and charge your card!!! Fraud company !! Beware of this company.. all the 5 star reviews are fake reviews!! They charged me for the flight that got cancelled and never flew!! I called jet blue they said they never know about flightassist company and that JetBlue is not responsible for any charge from flightassist Make sure to get the airline customer service contact directly from airline company website
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: I could not leave 0 or negative star I called them for JetBlue flight cancellation and Rude customer service and scam to charge my card I cannot believe JetBlue using this company
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: Scam. Total freakin scam. A bunch of Indian clowns taking everyone’s money. I got nothing for $810. No plane ticket no nothing
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: I need help, this company sold 2 tickets and when I was about to board they told me that the tickets don't exist. then I called this company and they asked me for more money which I paid and now they don't answer my calls.
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: SCAM SCAM PLEASE BE CAREFUL THIS IS SCAM THEY SCAM ME FOR $481.00 ON MY CREDIT CARD THE INDIAN AGENCY IS FRAUD
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: My gf got scammed from them because they pretended to be Air Canada agents never returned money
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: Update: This most fraudulent establishment just wrote me and everyone back apologizing, they even had the nerve to ask me for additional information after 6 months-they must be im real trouble!! Do yourself a favor and stay away!! Read all the reviews, they are all the same!! They are fraudulent website! They told me they were air emirates and tried to collect an additional $500 for me telling me I owe them additional taxes! I had to cancel my American Express card because I was afraid they were going to use my credit card to make additional charges for other things! Stay away from them, they are trouble! Never book anything with them or believe anything they say, I even had to report them to the Better Business Bureau.
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: I wish I could leave a negative star. This company is totally a fraudster. They picked up the phone real fast. They charged my credit card without sending me the flight ticket. Be aware of finding information on the internet. Make sure to go to the real airline website to look for the phone number. Never ever an authentic airline agent would use personal phone number and tell you to reply to his text/email to confirm or agree on something. Alonzo White was the scammer who fraudulently took money from my credit card. Karma is watching you! And please use your credit card to purchase online things just in case you face the same situation because credit card company would let you dispute the transaction if you approved for it but not receive the service.
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: Crooks, Scam, stay away!!!! They will charge your credit card and never email you tickets.
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: SCAMMED!!! BE AWARE! DO NOT USE THEM!!!! I would give negative stars if I could! My friend and I called to try to talk to Iceland air to remove a passenger and add me on to it. They charged a $500 cancelation fee that was not supposed to be charged. They also rebooked me in a more expensive seat that we didn't NOT want. Tried contacting them about it and they kept fighting. They said that I could cancel the flight and rebook on my own. When I contacted them about the $500 charge they said that's the way it is. I contacted Iceland air directly and they said there's absolutely no charge! We canceled the flight over 2 weeks ago and still have not received the original flight refund. I had them put in writing that we would be getting the original refund, and the $500 cancelation fee refunded to us. Told them if they did not issue the refund for the $500 we were going to take legal action. And if they do not refund us and we do not get the refund back from the flight that we had canceled we will be contacting our credit card company. We are going to be watching our credit card to make sure we get our money back and if not we will be contacting the company and letting them know that we are disputing the charges. Do not use them they are awful!!! Avoid them at all costs!
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: ***AVOID AT ALL COSTS*** I would give a zero review if possible. I cancelled a flight within their guidelines. I have provided them with all the information they have asked for. They have now stopped responding to emails and messages. It has been 8 months and they still haven't refunded me. Tomorrow i am going to go around to their offices and actually have to ask them to please return my money...insane
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: This company is fraud, I googled Aircanada Vacation contact number and this company's phone number showed up , I called and they picked up fast , I tried to book seats for my flight, they asked for credit card info to charge for seats and I did give them , he wanted me to reply to his email to confirm , I got suspicious and I refused , he snapped on me and starts yelling , and he threatened me to cancel my flight and sure he did !!, I called Air Canada , apparently he got in to my booking using my last name and reference # and cancelled my family trip to upset me I dont know how google allow these companies to use them ! be careful guys ..
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: they are fake they cancelled my flight and charged me $524 and i lost my tickt with 1306$ as well because they did not cancelled my flight and i shoewd no show in their record
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: Scam!! Don't trust them all whatever they say is 100% lie.
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: TAKE ACTION and REPORT to 1) Federal Trade Commission and 2) Internet Crime Center (IC3) (because they also email you and they use the internet to fraudulently communicate with the airline using their online chat pretending to be you with the actual airline by using your name and booking number. They also post their number online pretending to be the actual airline you are trying to contact. !! SCAM!!!! BEWARE!!!! NOTIFY ALL CONSUMER AGENCIES!!! I am not sure how this company is able to exist. I'm not sure if people have followed through with reporting them to ftc and ic3 and other consumer protection agencies. They are clearly a scam. They claim to work for the airline you are interested in, that is falsely claim to be employees of an airline, collect your personal information and charge information and claim to provide a service... Read 1 star reviews, they are the most accurate. They also go by the following names or try and bill you with the following names: travel junction, new reservation, jaz travels LLC, click2book, flightsmyway, gtt arc, sky bird travels, sky route arc, flight trotters, go way arc. Report them!!!
Dear Passenger, We deeply regret the trouble this has caused. We do not expect to provide this level of service. With the data you provided, we attempted to locate the specifics of your reservation to address this inquiry. But, we were unable to locate the accurate information. Thus, it would be greatly appreciated if you could just set aside a few minutes for us and give us your booking email address, phone number, or passenger name. That will make it easier for us to locate and handle your reservation swiftly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: Bad company! Not real! Scam! Don't use! Looks legit..NOT LEGIT!. Thumbs down! No integrity. No morals. Dark. DO NOT BUY ANYTHING FROM THESE PEOPLE. Thieves.
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: I would give 0 stars if I could. This so-called "agency" is a scam. My wife and I thought we were calling Air Canada (flightsassist did nothing to disavow us of this notion, and judging from other negative reviews, it seems that not disclosing their identity is part of their strategy). We were travelling with a three-month old and hoping to secure bulkhead seats so as to be eligible for a bassinet. We explained this very clearly to the "agent" on the phone, whose name was "Sam Conner". He went ahead and booked us these seats (so we thought) for $500.00. After all was said and done, we looked at the seating map, and discovered that the seats for which we had paid this amount were not bulkhead seats. We called back, and "Sam" assured my wife, who was in tears at this point, that they were, in spite of what things looked like on the seating map. Of course, they weren't. I e-mailed "Sam" after we arrived at our destination to demand a refund, and he flat-out denied that he had assured us that he had booked the bulkhead seats for us. And so, "Sam" is a liar and a thief. This company is a lying and a thieving company. Stay as far away from it as you can. Oh, and look at all those "positive" reviews. It's plain as day that they're fake, written by employees of the company.
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
Negative experience: No star if possible very poor customer service. Guys put you on hold and won’t even come back. I requested for refund and waited for over 3 months and still asking for wait another 2to3 weeks. Won’t even worth for booking with these guys
Dear Passenger, We sincerely regret the inconvenience this has caused. This kind of service is not what we anticipate offering. We made an attempt to identify the specifics of your reservation using the information you gave us in order to respond to this enquiry. However, we were unable to find the precise data. Thus, if you could simply set aside a few minutes for us and provide us with your booking email address, phone number, or passenger name, that would be highly appreciated. That will make it simpler for us to find your reservation and process it quickly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team
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