AAA Marlborough

Negative experience: I visited this location for the registration of my new car and interacted with the district manager. Although she presented herself as highly knowledgeable, it became evident that she lacked understanding of out-of-state title processes. I informed her that, having worked at a dealership, I was aware that the title from New York would be accepted in Massachusetts due to the different procedures. However, she dismissed my input and insisted on calling the RMV for clarification. Despite her confidence, she seemed unfamiliar with the proper handling of out-of-state titles. I would recommend avoiding this location, as the staff’s attitude was unprofessional and unhelpful.

Fantastic experience: Tori Mercer was professional, educated and so kind to me. I was in a recent accident and shopping for insurance. She laid out all my options and helped me find the best one for me. I highly recommend calling Tori for all your insurance needs!

Fantastic experience: My family and I have been going to Dale P. at the Marlborough branch for our auto insurance needs for years now. This whole time, Dale has always been very kind and attentive to our situations. Each year when it comes time to renew our insurance and if we have any questions, I know we don't have to stress because Dale makes the process so easy. He's always done what he could to see if we qualify for any special promotions or discounts. He always responds in a timely manner through emails. Dale is patient and really an expert in his field! I highly recommend Dale to anyone for any insurance needs!

Fantastic experience: Very organized and professional. Best to make an appointment before go.

Fantastic experience: I was able to renew my license in 25 minutes with only one person ahead of me! Make sure to make an online reservation. Everyone was friendly.

Negative experience: If there was a rating less than 1star I would have selected that option. I arrived at AAA Marlborough MA at 9:00 am to do an address change on my insurance policies. There was a previous error which I needed to have corrected so I decided to go in person as opposed to online. I was the first customer to check in. After waiting for 25 minutes, I went to the counter to ask when will I be assisted because I have been waiting and no one has provided any assistance. I was told in a very non-challant manner that one person is in a meeting and the other is on the phone and they don’t know how long it will take. Also they can give me a number to call as they handed me a business card. How rude and unprofessional! After being a member for just under 10 years this treatment is despicable. At all cost please avoid AAA Marlborough MA. Disgraceful.

Fantastic experience: Best job I have ever had my entire life

Fantastic experience: Very helpful. Even though I wasn't a member they were able to help me with my upcoming travels. Very nice people.

Negative experience: Went in to get travel info . Could not get by the gatekeeper . Rude person to have greeting potential customers. Every question I asked was met with " you're wasting my time please leave" so i left in a huff. 1 star service.

Fantastic experience: VERY convenient if you have a AAA membership to also utilize their registry of motor vehicle services. What would have taken me an appointment or 2 to 3 hours at the registry, took me 60 seconds at AAA. Walking in, no appointment. Thanks!

Fantastic experience: Good place to get your RMV woek done. The staff is helpful and work gets done quickly

Positive experience: Went for registry service. Was told I needed an additional document. I didn't, i got it, went back to then find out they can't issue plates. Went to the registry which is where I found out I didn't need the document. Staff are nice enough. However I'll take knowledge over nice Everytime. management need to train their people.

Fantastic experience: I want to express my sincere gratitude to Dale Peterson at AAA Marlborough. Dale went above and beyond to assist my husband and me with our insurance needs, and his exceptional service truly made a difference. Not only was he incredibly knowledgeable and professional, but he also demonstrated genuine kindness and patience throughout the process. I cannot recommend Dale Peterson and AAA highly enough. His exemplary service exemplifies the company's commitment to its customers, and I am grateful for the positive experience he provided. Thank you, Dale, for your outstanding support and unwavering professionalism.

Negative experience: Customer service is 0/10

Fantastic experience: Great location, very helpful staff as everyone is ready to help. Shawna helped me immensely with making the real id renewal very quick.

Fantastic experience: Very Helpful

Negative experience: Sitting around doing nothing and it's all by appointment when it's just to pay a bill. I've heard bad service for the public.

Fantastic experience: Elsa helped us plan our trip and even though it was last minute, she made it work and we never felt rushed. Even more important, when our trip to Maui went haywire due to an unforseen wildlife she worked and was able to get us seats on a plane to another island, a hotel room and a rental car. She was there for us and you could hear the concern in her voice. THANK YOU. THANK YOU, THANK YOU! Bonnie and Michael Hermann

Negative experience: Service at this branch has gone downhill in the last couple of years had insurance for auto and work and had to get rid of it they never get back to you my son just got rid of his insurance also and just 10 minutes ago hung up the phone because nobody would answer after 20 minutes

Fantastic experience: Awesome. Renewed my registration in 10 minutes

Fantastic experience: Great swift service, practically no wait time.

Fantastic experience: Had to renew my license, they're very fast and friendly!

Fantastic experience: Great staff

Fantastic experience: I always get outstanding service and very friendly helper

Fantastic experience: The customer service was above and beyond. While we were waiting for my daughters appointment to get her permit (we were 20 min early) we observed others getting serviced. I could not believe how patient and kind the manager and 2 other reps were with the incredibly rude customers. One couple in particular came in basically angry right away. They had one appointment and demanded 2 since “they were there together.” They then showed their shoddy documentation (who would think that a copy of their social security card would be acceptable?!) which they couldn’t use. The calmness and still willingness to help by the manager was admirable. They still left angry as they logically could not get their new licenses but hopefully feel a little bad about the awful way they treated that very kind worker.

Fantastic experience: Had an appointment to use their RMV service to renew my driver's license to a RealID. Process was smooth; I was in and out quickly.

Positive experience: my mother wanted to come here to renew her license, and of course there's always a problem. but thankfully the rude woman that was going to wait on us that had been rude to the two people before us as well, went on break. that's when an older woman, then with brown hair I believe (as the other young lady was heavyset, white, tall and absolutely obviously having a grudge against life in general) I would never have allowed her to wait on my mother so that's why I didn't give it five stars, you might need to check this out because this employee seems very very unhappy. I do not understand how AAA can now be the registry but hey, cool by me. but make no mistake they are just as annoying and bureaucratic as the registry is.

Fantastic experience: Thank-you for helping Dad get his license.... Now he feels less grounded.......... Yay!!!!!!!Yaya!!!!!!!! Your all the Best...................

Negative experience: My wife and I booked our honeymoon to Antigua through AAA. Two week trip of a lifetime. The resort and island were absolutely amazing and we had a great trip. My wife dealt previously with an agent who was fantastic and booked all of my wife's travel for herself, family, friends, etc. We began the booking process with this agent. The agent left the company and our file was passed off to another agent. And here is where the frustration begins. Our service level dropped significantly and we could never get a timely response. Very easy to get in touch with when we owed money but after that...nothing. Numerous calls and emails would have to be sent to get one response. We had a 3 way call to change a flight which was never completed. We had to send numerous emails and phone calls to figure out which flight we were actually supposed to be on. We were told it was changed but the itinerary showed the old flight. We could never get a response until I called in and had my call escalated to figure out what was going on. The flight was never changed. We had an excursion canceled because they were never confirmed by AAA after the initial setup. We had no idea until we waited over an hour for the pickup. We then got through to the local company on Antigua who said they were never confirmed. I had a car transfer but could not get confirmation from my agent so I had to fight with the company at the airport to get a car so we could get to our hotel. The stories go on, unfortunately. We ended up canceling all of our previously booked excursions as well as our return car transfer back to the airport because we had zero faith in this company. We booked both through the hotel directly. I was able to get a refund of the excursions but it took 3 emails to get it done. I never received a call or email nor a refund for my return car transfer which I also canceled. Not worth fighting at this point. You can't call there because no one picks up the phone. I left numerous unreturned voicemails throughout this entire process. I will NEVER book through them again for travel. I would have left zero stars if it allowed me. Sad to say as my wife loved them prior to this experience.

Fantastic experience: Whenever I need the services of AAA I’m well attended and all doubts are clarified.

Fantastic experience: I made an appointment to get my Real ID here instead of going to the RMV, and it couldn't have been easier! The staff was very helpful and friendly, and I was in and out in 10 minutes. Sure beats sitting at the RMV for hours...

Negative experience: As of 2/11/23 location says temporarily closed on the door. They really should post that online so folks don't come all the way here and not realize they aren't open.

Fantastic experience: Easy license renewal, very friendly staff and comfortable office.

Fantastic experience: Was in & out in less than 20 minutes for my license renewal. Even with a line they kept the appointments on time.

Positive experience: Had to wait 10 minutes past our appointment. They didn't really specify what was needed for the RealID, so we were unable to get it.

Negative experience: Had an appointment, brought the wrong documentation. Got an extension. Got the correct documentation that day, called the branches phone number, and asked if I could come in with the documentation. “Since you had an appointment earlier, you can come in today”. Went back again. “No. You need to make another appointment “. -but I just called and you told me to come in. “ I don’t know who you talked to, but you need another appointment.” GET YOUR ACT TOGETHER, AAA.

Positive experience: The people working the registry desk need to act like Triple A people not like registry employees

Fantastic experience: Went for passport photos. Service was great and expedite. Out in under 10 mins. Platinum member meant free set of photos for a family member.

Fantastic experience: Had no appointment but helped my Mom right away renewing her license. Thank you very much better than any RMV!

Positive experience: Friendly staff and quick service. Great time saver for certain RMV services like driver’s license issue or renewal. The only downside is that notary service is not available all the time and it happened couple times that I went in for notarizing documents but that service was not available for that day

Fantastic experience: Great costumer service!!! Even though I didn’t make an appointment they still found the time to get me in.

Fantastic experience: Great staff knowledgeable and professional!

Positive experience: More convenient than going to the Worcester RMV. Went to renew my license. Be sure to have all your documents in order. The staff was friendly but there is no leniency. I was in and out of there in 30 mins. Quick and easy!

Fantastic experience: Super nice and helpful people!

Fantastic experience: Good place

Fantastic experience: Both agents were extremely pleasant and helpful. It was a great experience Will recommend this office to everyone

Positive experience: Ok except you have to make a appointment to get a triptik. What's up with that. If you are traveling that is so inconvenient.

Negative experience: THE HOLD TIME IS CRAZY.... OVER AN HOUR AND A HALF .. NOT RENEWING

Fantastic experience: Excelent

Fantastic experience: Had a dead battery Justin came right in in under 15 mins. Turns out we knew each other. Talked a lot about triple A an how well they treat there employees. Might need to change career paths! Thank you again Justin!!!

Fantastic experience: Great service and services offered

Fantastic experience: Went to get some passport photos taken. They were pretty busy when I came in, but they were very efficient getting people in and out quickly.

Fantastic experience: So much better than going into Worcester to renew my driver's license.

Fantastic experience: Staff was friendly, efficient and very helpful.

Negative experience: Spent 20 minutes that i can never get back going through their phone menu to get a simple question answered that i never got

Fantastic experience: Nice and friendly staff...

Fantastic experience: The workers there are top notch. Knowledgeable, friendly and professional. It is always a pleasure doing business with this branch.

Fantastic experience: Fast, efficient, easy and convenient. Great customer service. The manager is very nice and Dale is my favorite agent!

Positive experience: Not overly helpful.

Fantastic experience: Fast service and called me back multiple times to ensure I was being helped

Fantastic experience: Very helpful and polite.

Fantastic experience: Quoting on auto and home insurance.

Fantastic experience: Excellent

Fantastic experience: Very fast and cordial!

Positive experience: So helpful when bringing my daughter for her learner's permit!!

Fantastic experience: The staff there were efficient and personable. We were in and out in record time. And I mean, record time. Maybe 10 minutes start to finish. We had all our paperwork, no wait. Very smooth.

Fantastic experience: Great service! Very helpful staff Highly recommend

Fantastic experience: Always received excellent service here.

Fantastic experience: Quick, efficient service

Fantastic experience: Very nice service. Extremely professional and courteous staff. And they maintained all covid safety protocol.

Fantastic experience: Fast and easy! Very polite worker's

Fantastic experience: Very good customer service even though I could not do my title registration but they explained be all the details required for drop-off service.

Positive experience: They can't do all registry services here.

Fantastic experience: I went to obtain my new REAL ID, I set up the transaction through the RMV website then logged into AAA to schedule an appointment with the documentation rather than going to the RMV which I highly recommend for any possible RMV service that AAA can do! Avoid the wait and the crowds!!

Fantastic experience: Great service.

Fantastic experience: They were awesome. Very professional and extremely friendly

Fantastic experience: Fast and friendlet for insurance

Fantastic experience: High quality services. Good people. Recommend yes...

Fantastic experience: Friendly courteous staff, & super helpful!

Fantastic experience: Nice and friendly staff. Way quicker than going to the DMV that's for sure!

Fantastic experience: Never had a crew of people helping everyone that walked through the door the way they did. Every one of the staff seemed to be cross trained with everyone else's position. And everyone understood customer service as a job description more than a title!

Fantastic experience: Very helpful and efficient

Negative experience: Terrible customer service

Fantastic experience: Great staff! Fast Service! RMV Services are GREAT!! Must be a current member! Thanks AAA!

Fantastic experience: Very helpful people

Fantastic experience: Patient, thorough, friendly staff. As close to One Stop Sopping as you can get.

Fantastic experience: Fastest license ever

Fantastic experience: Very helpful and kind staff

Fantastic experience: In and out in 5 minutes, with everything as safe and sanitary as possible!! The passport pictures I got taken also came out great, and they even took multiple and let me choose, all for free because I have gold membership! The experience was really all I hoped for.

Negative experience: Long long long wait

Negative experience: Not ok

Fantastic experience: Nicest staff ever

Fantastic experience: My appointment was on time, quick and done correctly. Very pleasant people

Fantastic experience: I was there to renew my mom's state ID. They were very helpful and efficient. It was a pleasant experience. I would highly recommend doing as much RMV business there as possible that must be done in person. Get your Real ID there!!!

Negative experience: No help and no information provided, felt like I was just bothering him. Never again.

Fantastic experience: Mr. Brodie and his team were very helpful and kind regarding my application for REAL ID. Everything went smoothly. You need to do a short paperwork and set up an appointment in advance. Due to Covid-19, you may have to wait two weeks to get an appointment. Parking space is no problem. Make sure you bring the necessary documents listed. Some transactions like converting an out-of-state license to MA are not included.

Fantastic experience: Very fast and efficient. They renewed my license in about 20 minutes, including waiting.

Fantastic experience: I used AAA travel service and my flight home was cancelled and in spite of having a death in the family Elsa my travel agent took great care of me and my family to get home 6 stars from me

Positive experience: Great service but lacking enough agents to handle taking a passport photo.

Fantastic experience: I love that I can renew my license here instead of going to the registry!