A Cuba Voy LLC
Information about A Cuba Voy LLC
77082, Houston
Opening hours
Somos una agencia de viajes, con más de 15 años de experiencia, vendemos Boletos de avión, Rentamos Autos, Hoteles, Enviamos paquetes, Hacemos algunos trámites legales, Gestión de Pasaportes, entre otros servicios
Our comment from TraTraTravel about A Cuba Voy LLC:
A Cuba Voy LLC is a highly recommended agency located in Houston, Texas, known for its excellent customer service and reliability in sending packages to Cuba. Customers consistently highlight the professionalism and friendliness of the staff, who assist clients throughout the entire process with a warm and personal touch.
Many reviews express satisfaction with the efficient service and fast delivery of packages, often arriving sooner than expected. Clients appreciate the clear communication and support they receive, including timely updates on their shipments. The agency offers a range of services, including:
- Package shipping to Cuba
- Passport processing
- Car rentals
- Travel visa assistance
Customers emphasize that trustworthiness and honesty are key attributes of A Cuba Voy LLC. Many longtime clients express their loyalty due to the consistent quality of service offered over the years, making it their go-to agency for all things related to Cuba.
While the majority of reviews are positive, a few customers have raised concerns about delivery times and communication issues. However, the agency is proactive in addressing complaints and improving its services. Overall, A Cuba Voy LLC remains a top choice for anyone looking to maintain connections with family and friends in Cuba.
A Cuba Voy LLC: Reviews
Fantastic experience: Good attention and the service is excellent
Fantastic experience: Excellent reception and kindness. And magnificent services. Very satisfied and grateful.
Fantastic experience: Excellent service, good treatment. High caliber professionalism.
Fantastic experience: Very good service from the moment you walk in the door. They help you with everything and the treatment is very personalized.
Fantastic experience: The best agency in Houston, excellent attention and 100% service overall.
Fantastic experience: Congratulations to the agency, the shipment was fast and in optimal condition, they are truly deserving of 5/5. Please keep it up. Thank you.
Fantastic experience: A very good shipping agency, fast and efficient from Houston. I recommend it for everyone who has relatives in Cuba.
Thank you Mr. Elier, we are motivated to read your opinion. As a recipient of a package, your comments are very valuable to us. We will continue to strive to maintain the quality of our current service. Regards
Fantastic experience: Excellent agency and prices, very good at their work, with effectiveness and efficiency!!! I recommend them!!
Fantastic experience: Magnificent, I loved making my shipment to Cuba with this agency, very good work performed and above all, security and speed.
Fantastic experience: The truth is that the agency A CUBA VOY is trustworthy, so far I can say that my family has received everything on time. I recommend it.
Fantastic experience: Thank you very much. My products arrived very well. And they always kept me informed about the process and delivery time. I really liked their work.
Fantastic experience: Excellent shipping service to Cuba, packages delivered on time and with total security. Very satisfied with the attention and customer service, recommended 100%.
Fantastic experience: Very good service, fast and efficient, I recommend them to everyone.
Fantastic experience: They provide excellent service.. professionalism.. safety and quality in delivery.. I recommend this path to anyone who needs this type of services.. ..CONGRATULATIONS ON THE GOOD SERVICE..
Fantastic experience: One of the most reliable and fast agencies in Houston, Texas, very professional and pleasant service, I have been using their services for years and they have maintained a safe and exceptional service. Thank you.
Fantastic experience: I give it 5 because they provide very good service, the delivery was on time and in the correct manner, and the prices are unique here in Texas, I recommend it with great confidence
Fantastic experience: I am infinitely grateful to the A CUBA VOY Shipping Agency for all their attention and professionalism from the moment they received my order until its delivery in Cuba. Everything was EXCELLENT, including the price. In my personal opinion, you are the best shipping agency in Houston. Thank you very much for this little bit of happiness.
Fantastic experience: I really recommend to all my countrymen who want to send their families and friends some belongings in this agency that they will have an unparalleled experience and satisfaction. The service is excellent, and they offer many more services. I wholeheartedly recommend them.
Fantastic experience: Hello, I am pleased with the efficiency, speed, and good treatment from the people at the agency. I recommend them and will contact them again soon. Blessings.
Thank you very much Anevexis. We appreciate and highly value your opinion. The package shipping to Cuba is a well-executed service by our Operations team, with the best prices and the best delivery times. We look forward to seeing you soon. Regards. Support Team. A Cuba Voy LLC
Fantastic experience: Good customer service, detailed explanation about the shipping, and they send messages when the package arrives in Cuba and when it is delivered to the family.
Hello Mr. Dario. "Thank you for your kind words! We take pride in providing quality customer service and keeping our customers informed at every stage of the shipping process. We strive to offer the best delivery times and the most competitive prices in Houston, because we know how important it is for you and your family. We look forward to continuing to serve you with the same dedication!" Support Team. A Cuba Voy LLC
Fantastic experience: I recommend this agency because they have good service and their packages arrive before the indicated time, for me it is the best in Houston Texas!!
Yadira. 'What a joy to receive your recommendation! We strive every day to provide a service that not only meets but exceeds expectations. We are pleased to know that our quick delivery times and competitive prices have provided you with a positive experience. We will continue working to be the best option in Houston, Texas!'
Fantastic experience: The best decision I've made to send packages to my family in Cuba. They attended to me super excellently, helped me with all my needs, and even brought tears of joy to my eyes by making me remember moments that will never return! Thank you very much A Cuba Voy and especially to Lili and Damián for their attentions filled with Cubaness! I recommend them well above 100%!!!
Vladimir, good afternoon, it is great to achieve that evaluation of you, a wise person in marketing. Greetings from A Cuba Voy LLC
Fantastic experience: Thank you very much for the service provided. They are very professional and quick in their service. Keep that style of work.
Thank you Mrs. Adria. It makes your opinion a further commitment to continue providing our Package Shipping Service to Cuba. We feel very grateful for the opinion expressed by you. Regards. Support Team. A Cuba Voy LLC
Fantastic experience: Grateful for the service provided, attention, speed, and good treatment. Thank you for everything.
We are greatly motivated to receive your excellent feedback. Thank you for choosing us and for giving us a 5-star review. We hope to continue exceeding your expectations!
Fantastic experience: Thank you very much for the professional attention from Ms. Yisel!! We will be back soon!!
Thank you, it was also a tremendous pleasure to deal with you. Thank you very much for highlighting our service.
Fantastic experience: Very good attention and service, fast delivery, I recommend it.
Thank you for your feedback, it commits us to maintain the package shipping service to Cuba with the quality expected by our customers
Fantastic experience: Excellent service, good attention, economical. I highly recommend them.
Hello Anita. We appreciate your opinion. We hope to continue providing our services at the best price and with the best service. Regards. Support Team. A Cuba Voy LLC
Fantastic experience: Excellent service, very friendly and attentive, 100% recommended
Thank you Lopez Rodriguez. We are glad to receive such feedback from you. We make our services a commitment to our clients. Regards. A Cuba Voy LLC
Fantastic experience: Excellent team, especially with sincere wishes to help you in the most efficient way possible, they are always my first choice when I go to make a flight reservation.
Hello Mr. JoA. Your solid opinion brings us all together as a team, and we are thrilled to hear your thoughts on our work. We will continue to strive for the best price and best service. Regards. Support Team. A Cuba Voy LLC
Fantastic experience: The attention and service are excellent. I recommend them 100%.
Hello Eduardo. We are very happy with your comments when you were present at our Office. Now making your opinion public makes us strive more to maintain our 5-star Service. We hope to serve you again. Regards. A Cuba Voy LLC
Fantastic experience: Tremendous Agency, good service, shipments on time, has direct charter to Camagüey. Airline ticket with good price and excellent baggage policy. This agency is top-notch. I recommend it a thousand percent.
Thank you Mr. Iglesias, serving you professionally is our duty. Thank you for your recommendation. Best regards.
Fantastic experience: Since I contacted the staff of Cuba voy LLC, I have felt very satisfied. So far, thank God, I haven't had to make any complaints. The teammates that are part of this company are very attentive. I congratulate everyone and wish a million blessings.
Thank you very much for your wonderful review! We are very happy to know that you had such a positive experience with Cuba Voy LLC. Your satisfaction is our top priority, and we are glad to know that our team met your expectations. We appreciate your comment about the attention of our staff. We strive to provide exceptional customer service, and we are pleased to know that we have achieved that with you. We hope to continue earning your trust and preference. We wish you a million blessings as well!
Fantastic experience: The best, they break records in their service, highly recommended, I contacted them to rent a car in Cuba and in less than 2 hours I already had my voucher, thank you very much.
We are very glad to know that you appreciated the immediacy of our service and that in less than 2 hours you had the voucher for your car rental in Cuba. We work diligently to provide a quality service that exceeds our customers' expectations. Many thanks from the A Cuba Voy LLC support team.
Fantastic experience: Excellent treatment and professionalism. Very grateful
Your review inspires us to continue our commitment to making the car rental process easier for Cubans living in the United States. Your satisfaction is our greatest reward.
Fantastic experience: A friend recommended the agency to me, and I am very happy with the customer service they have, in a very short time I rented my car
Very grateful for letting us know your opinion. We move forward knowing that there are other agencies as good as ours; we appreciate the preference you have given to our agency. Regards
Fantastic experience: FIVE STAR, GOOD CUSTOMER SERVICE
If our service was 'Five Star', it was due to your attitude as a customer, it was very rewarding and impressive to deal with you. Regards. Support Team. A Cuba voy LLC
Fantastic experience: Everything was great with you, thank you, I love you all
Hello Mr. Rodriguez. Whenever our clients let us know how the car rental service was, it brings us great joy. We will continue to work hard with the best practices to maintain this service and keep you as a star client. Regards
Fantastic experience: Excellent service
Thank you, Zamary. We look forward to helping you again in the future with your car rental needs in Cuba and also with our other services. Thank you for being part of the A Cuba Voy LLC family!
Fantastic experience: Excellent service and very good offers
David. We wish you much success on your upcoming trip to Cuba and hope you fully enjoy your experience on the island.
Fantastic experience: I have completed procedures at this agency, car rental, passport, and packaging. They are very efficient and responsible; I recommend them for all types of procedures.
Thank you very much for taking the time to write such a detailed review of your experience with A Cuba Voy LLC! We are truly touched by your kind words and your generous rating.
Fantastic experience: Very good company and very secure in all the shipments I have made.
There are clients who gain all affection and friendship, dear Mr. Elionades, you are part of that select group. Every time you appear and we can serve you, we enjoy high esteem. Regards.
Fantastic experience: Excellent service, I needed a package to reach my son as soon as possible and in just 5 days he had it in his hands. Thank you very much for the kindness, affection, and professionalism. I will continue with you from today for all types of shipments.
Aniel, your overwhelming sincerity motivated us to strive harder, we are the ones who thank you for giving us the opportunity to serve you. Regards
Fantastic experience: Super nice the people who attend to you and willing to help
Hello Aray, the privilege was ours for giving us the opportunity to serve you. We will strive to achieve the best practices in the requested service. Regards. Support Team. A Cuba Voy LLC
Fantastic experience: Excellent service and speed in the rental management
We appreciate your opinion, especially when you have made it public; it helps us let future clients know that we are a professional company with vast experience.
Fantastic experience: It is my preferred agency, the people who work at this agency are friendly and respectful. All the transactions I have done, both for packages, car rentals, tickets, etc., have left me very satisfied. I recommend them 100%.
Thank you, Ordanis. We are glad to know the perception you have written about us and we hope to serve you again soon. Best regards.
Fantastic experience: Completely satisfied with the service, believe me that being with so many options and preferring to book with you is because you always do it well and in a very effective and easy way for the client, thank you for your time, thank you for attending even outside of your working hours and that has no other name than professionalism.
We appreciate when our clients return time and again; their loyalty commits us to excellent service. Best regards
Fantastic experience: I have had very pleasant experiences with A Cuba Voy, I have used their car rental services more than once and their team is always very professional and competent. They are highly reliable and incredibly fast in the management, I have basically had the complete documentation and the service confirmed in less than 24 hours. 100% recommendable.
Thank you Misleydis, having repeat customers is a priority in our industry, thank you for renting cars again with our agency. Best regards.
Fantastic experience: Very good customer service and satisfied with their work
Thank you, it is our only way to serve our customers, we greatly appreciate the benefit they give us with their purchases of our services. Regards.
Fantastic experience: Serious and punctual.
We appreciate the benefit you gave us by sending your package with us and the opinion you have now shared publicly. We look forward to serving you again. Greetings from A Cuba Voy LLC
Fantastic experience: Excellent service.. they are always attentive to their customers, I have been hiring them for car rentals in Cuba and tickets for years.
Thank you, Mr. Hernandy. It is very kind of you to express the meticulous attention and follow-up we give to our services to satisfy our customers. We hope to serve you again. Regards, Support Team. A Cuba Voy LLC
Negative experience: I shouldn't give it even one star. I went with great enthusiasm to send my packages and when I arrived, a lady didn't even let us speak, she just told us that the packages take time to arrive. We said ok, but we can send them, and she repeated the same thing: 'yes, but they take time, I am telling you they take a long time'. I had no other option but to leave because apparently she didn't want to help us. I don't understand if what they need is customers; this lady scares everyone away. This is not the way to treat a customer who arrives. Honestly, I was disappointed because I had been looking for a reliable agency nearby for days and look what happened. I hope it was just a mistake because they would lose customers if it continues like this.
Yenia With all the intent in the world, we hoped time would pass to respond to you as we wish that your hopes of sending a package have been fulfilled. The hope of sending it is very motivating when we can help our relatives and friends in Cuba. The problem is that disappointment arrives when, for the same reason we left our homeland, delays occur. We appreciate the way you expressed your opinion; it takes tremendous courage to provide feedback as a customer, and your opinion holds great value for us. We are reiterative about the delivery time issue. Delivery times are never firm. Here we say that an informed customer is worth a thousand. That is the kind of customer we provide our services to, the informed one. It is a widely shared opinion that there are delays in deliveries in Cuba, reasons that create friction between agencies here and their customers. We defend the need to speak clearly and directly with our clients about delivery times. Providing transparent, direct details and telling the truth has been the best way to GROW in our agency, which is approaching 16 years of existence. We hope to serve you with some of our services, based on the terms that the company has established over the years: Transparency and Truth. Regards, Customer Services. A Cuba Voy LLC
Negative experience: I DO NOT TRAVEL TO CUBA. I do not go to Cuba because CUBA IS A SPONSOR OF T3RROR12M0. CUBA IS A FAILED STATE. ALL THE MONEY THAT CUBA RAISES IS TO REPRESS ITS PEOPLE AND TO TORTURE ANYONE WHO THINKS DIFFERENTLY. FREEDOM FOR FERRER "THE CUBAN TITAN OF THE 21ST CENTURY". I DO NOT TRAVEL TO CUBA.
We respect all opinions. If you think that your opinion does good for family and friends in Cuba, then keep defending your opinion. We defend everyone's right to express their opinion. Congratulations.
Negative experience: all these travel agencies have privileges from dictators in cuba. They are partner in crime with the genocidal of the cuban people, and because of those privileges there's no competition and we have to pay high prices, to keep feeding corrupt politiciansin cuba, don't travel to cuba
We respect all opinions. If you believe that your opinion benefits your family and friends in Cuba, then keep defending your opinion. We defend the right of all people to express their opinion. Congratulations.
Negative experience: NoTravelToCuba This agency is profiting from the separation of families of Cubans; there is a murderous dictatorship in Cuba. Cuba is a state sponsor of terrorism, and this agency is lining the pockets of the dictators. A respectable Cuban does not bow their head; a respectable Cuban has dignity and does not cooperate with the hotels that support the dictatorship that tortures their Cuban brothers on the island. In Cuba, there are political prisoners, there are tortured and disappeared individuals. Do not increase that list and say NO to those who profit from your pain. No travel to Cuba.
We respect all opinions. If you believe that your opinion benefits your family and friends in Cuba, then continue to defend your opinion. We defend the right of all people to express their opinion. Congratulations.
Negative experience: The website needs to be updated or honor the information that appears on it. The page mentions that the minimum weight to send to Cuba is 3 pounds. However, a worker informed me that the minimum is 6 pounds and they do not honor what their own page describes. Updating the website would avoid many inconveniences such as going to the agency in vain.
Thank you, we hear your opinion, we are also struck by your severity in your evaluation, we defend your right to do so. The change was not a decision of our company, it was made by the distributor in Cuba, and it is a change they are offering as temporary, we must wait until June 30. If they make the change permanent, then we will make the change on the website. We could have also explained this to you gladly. It makes little sense, although it is your right, to make your negative opinion public when your exchange of text with us was so brief, so short, and never referred to the website. We also see on your Google profile that you have written four other negative reviews about other companies, thus each responds according to their nature. At A Cuba Voy LLC, we do appreciate opinions that help us improve our services. We assure you that on the aforementioned date, the definitive change to 6 pounds will be made, and by then, we hope to have you as a client.
Fantastic experience: This agency has tremendous service; my experience with A Cuba Voy was excellent, very effective and efficient. They provide reliable service with good treatment to handle passport procedures quickly and without complications. I recommend them.
Thank you Mr. Moya, we are very glad that you are satisfied with our services. It is important to keep the Cuban passport updated, as we never know when we might have an emergency in Cuba with one of our family members there. Also, the extension of the Cuban passport is important after two years have passed since the Cuban passport was renewed or newly issued.
Fantastic experience: I went to this travel agency looking for a visa to visit Cuba, I got it, the same day. Good service, they are very friendly and very transparent, no surprises, no change of plans, all good, Thanks
Your words encourage us to be diligent with our clients by explaining deep details about the entry VISA to Cuba. Thank you very much.
Fantastic experience: The best in Houston for any type of service that Cubans need. I have already done several procedures with them without any problems and everything was very quick. Thank you very much.
Hello Yasmany. We are glad to receive your opinion. The visa process to enter Cuba is something we handle efficiently. We hope to see you back in the office soon, happy to have clients like you.
Fantastic experience: Excellent service provided by A Cuba Voy LLC, I recommend them 100 percent. If someone needs to process passports, this is the right place, my extension arrived super fast, the efficiency and professionalism of A Cuba Voy LLC have left a positive impression on me.
What a wonderful thing to hear! We are very grateful that you had a positive experience with A Cuba Voy LLC. We are pleased to know that our passport renewal service was quick and efficient, and that our professionalism left a positive impression on you. Thank you for recommending us 100 percent, that means a lot to us. We look forward to continuing to provide excellent service in the future.
Fantastic experience: I recommend the agency for good service and quality of work in all types of procedures you want to carry out, very good service.
From our side, we would like to say that we appreciate your evaluation. You have also been a good customer. Regards.
Fantastic experience: I want to thank this agency that has helped me so much with the process I did with them because they are the best, very responsible, attentive, and aware of my entire process. Thanks to Cuba, I'm going for it all. They are number 1 in Houston. I recommend them % for any paperwork. Thank you for making us feel closer to our family in Cuba.
Thank you Mrs. Nadia, it was a pleasure to assist you, we were touched by your love for your family member in Cuba. We hope everything goes well in Cuba. Best regards. Support Team. A Cuba Voy LLC
Fantastic experience: It is a spectacular collective, without forgetting to highlight the speed of a process that seemed almost impossible due to the time factor, but thanks to their efficient express service, I was able to achieve something almost unattainable, the extension of my passport in just 6 business days. I truly recommend the agency and can vouch for their good work. Thank you and Merry Christmas.
Nothing feels better than knowing that you have entrusted us with your management. It means a lot, and that’s why we do what we do. If you have any feedback on how we can improve, we would love to hear from you.
Fantastic experience: Very good service, and the extension of my passport was ready in 2 weeks, they are very professional. I recommend them 100%.
Thank you Mrs. Idalmis, we highly appreciate your opinion. We will continue working to improve our service. Best regards. Support Team. A Cuba Voy LLC
Fantastic experience: Excellent, I give them a 10; they are very efficient, very reliable, and very serious. We are completely very happy with them. They can send whatever you want, everything arrives and is delivered safely into the hands of the family in Cuba, 100% secure.
Thank you Mrs. Marlen. We were very pleased with your visit. Regards
Fantastic experience: Very good company, professional team, and all their services are top-notch. All my Cubans in Houston should go with them.
We feel the obligation to serve our clients very professionally. We appreciate your feedback. Thank you
Fantastic experience: Very good service and accuracy, it really feels great to be supported by A Cuba I go
Thank you for the perception you have captured of Our Services. We feel the commitment to do very well with our clients. Regards. A Cuba voy LLC
Fantastic experience: Excellent!! Very good service. The procedures are very fast, I recommend it 100%
Thank you, Mr. Perera. We feel committed to our services. We assure you that we will strive every day to maintain the EXCELLENT rating you have given us. Regards. A Cuba Voy LLC
Fantastic experience: A Cuba Voy is the best agency I have used in my travels to the island. They respond quickly and efficiently. They have many years of experience, and they help you and guide you with anything needed for the trip. They have full services for most anything related to going or sending things to our Cuban families and friends. The best service! I will continue to use them.
Muchas Gracias Sra Olivia. Usted tambien es una distinguida cliente con una alta fidelidad en nuestros servicios. Nos esforzaremos por siemrpe mantenerla como cliente. Vale la pena. A Cuba Voy LLC
Fantastic experience: We have been using this company for over 7 years for all types of services such as passports, prorroga, car rental and packages to Cuba. They are honest, reliable and friendly. Furthermore, the time to process or time of arrival they state, is always accurate. We highly recommend them.
We appreciate your opinion. You have also been an important client for us. We hope to continue providing and improving our services. Thanks. Support Team. To Cuba Voy LLC
Fantastic experience: Es la primera vez que utilizo sus servicios y estoy satisfecho, necesitaba prórroga del pasaporte y me llegó más rápido de lo esperado. No dudaré en seguir utilizando sus servicios. Ellos muy serviciales e informativos, te hacen sentir como en casa. Gracias por todo.
Gracias Loedanis. agradecemos su review, tambien Usted fue cliente 5 Estrellas
Fantastic experience: Una buena agencia ,donde se realizan varios trámites, pasaporte ,alquiler de autos ,pasajes ,envío de paquetes todo referente a Cuba
Nos satisface una evaluacion de 5 estrelas en este review, tambien disfrutamos de tenerlo de cliente
Fantastic experience: Excelente servicio en todos los sentido. Realice un envío a cuba y dos prórrogas de pasaporte para mi y mi esposa, quedé más que satisfecho con la profesionalidad de los trabajadores .el envío a cuba fue en tiempo récord, me quedé sorprendido con la rapidez que se realizó hasta la puerta de mi casa .mi familia en cuba super contenta. El proceso duro unas 3 semanas y medias desde que me recibieron la caja en la agencia hasta que llego a la puerta de la casa de mi familiar en cuba.sinceramente superaron mis expectativas ¡
Gracias Ronlad, SU opinion es importante para nuestro equipo de Trabajo. Saludos. Support Team.
Fantastic experience: Soy su cliente de hace un tiempo ya,mande un paquete en agosto 16 con ellos y mi mamá lo recogió en octubre 2,les exhorto a que cuando hagan un envío al mes vayan al aeropuerto y pregunten asi lo hizo mi mamá y el paquete estaba en cuba desde septiembre 9,el 28 se lo mandaron para la coubre y el 10/2 fue que la llamaron,esta agencia se las recomiendo al ,son personas que te hablan claro y te explican bien todos los pro y los contra,estoy muy contenta con ellos y su servicio,se los recomiendo y solo les digo que vayan al aeropuerto no llamen xq nunca cojen el teléfono,que su familia vaya directamente y pregunte,gracias por su servicio y nos vemos el mes próximo
Bajo las fricciones que se crean producto de las demoras y respuestas inconsistentes que las Areas de Atención a Clientes de los Desconsoladores en Cuba provocan , es bien grato recibir este reconocimiento de nuestro trabajo. Mil gracias. Saludos
Fantastic experience: Muy buen servicio de parte del equipo
Gracias Sr Alexander, motivo tener un review de suparte con su evaluacion de 5 estrellas
Fantastic experience: Excellent place, very proffesional! The packages I sent arrived sooner than expected.
Thanks a lot. We do our best. Regards. Operations Department. A Cuba Voy LLC
Negative experience: Si pudiera dar cero estrella lo hiciera . Estoy escribiendo esto aguantandome las ganas de llorar de la rabia y tristesa. Lo primero es que no envien nada por esta agencia. Si usted quiere perder su dinero entonces hagalo. Yo mande mis paquetes a Cuba el 10 de mayo y este es el dia que mis paquetes no estan en la habana. Estas personas lamentablemente me estafaron 700 dolares sin contar el costo de los productos. Mi familia en cuba llamaron a Aerovaradero y ellos mismos confirmaron que los paquete no estan en cuba.Les estoy pidiendo a estas personas una respuesta de donde estan mis paquetes y no me responden. Ellos no se hacen responsalbe de nada porque esta en su contrato escrito. No te reembolsan y no dan una locacion del paquete. Todo esto esta en su contracto que coincidencialmente no esta en su pagina . Lo recibi departe de ellos en un correo depues de reclamarle que los paquetes llevaban mas de 45 dias y no llegab an. cuando los mande el viejo en la casa me dijo que maximo eran 45 dias . despues me dijeron que de 50-60 bueno ya llevo 100 dias esperando que lleguen dis que por la situacion actual de Cuba, cuando eso empezo recientemente . Te dan informacion falsa paraque usted gaste su dinero y nunca mas lo vea. POR FAVOR NO COMETAN EL MISMO ERROR QUE YO . NO ENVIEN POR AQUI.
Apreciamos saber su opinion.
Negative experience: Dios mío pero no puedo creer que las personas sean así . Estás personas se roban el dinero de la gente honesta, sabiendo el esfuerzo que hacemos para hacer un dinerito para nuestras familia . No envíen nada por aquí todo es un fraude . Dios algún día les contará tanta mentira y tanto robo .
Usted es un perfil falso, Usted no existe, La persona que creo este perfil,es mala intencionada. Hemos Informado a Google Review de esta situacion
Negative experience: SÚPER URGENTE . NO hagan negocios con esta agencia . Son unos descarados y ladrones .cuando les intentas reclamar te dicen que en su contrato dice que no se hacen responsables de nada y hasta tienen el derecho que si les da la ganan no tienen que contestar . WOW QUE CLASE DE SERVICIO ES ESTE .
Sra Daineleys, nos llama la atención que con ese Nombre Dainelys Ramirez no tenemos ningún cliente. Sentimos muchos a pesar que siempre sin lugar a dudas, ni por equivocación siempre esta presente en nuestros intercambios con nuestros clientes "Los Términos y Condiciones" bajo las cuales hacemos este negocios, pues conocemos las imperfecciones que tiene, y eso la Compañia lo deja claro, también todos los clientes antes de comenzar a llenar el Modelo digital de Remitente y Receptor, se le muestra el Link con los Términos Y Condiciones, y si detrás de su Nombre hay un cliente real, entonces Usted dio el CheckMark como prueba de su aceptación. Realmente sentimos que varios clientes no lo leen , lo aceptan y lo marcan con el CheckMark, a medida que pasa el tiempo entonces tienen una vision torcida del Negocio , y quieren y desean que las cosas acciones como piensan con su vivencia que deben ser las cosas. Todo lo que Usted expresa como inconformidad están claro , en nuestros Términos Y Condiciones, Sentimos los pocos hábitos de Lecturas de nuestros clientes que después crean estas fricciones, porque allí en esos Términos esta claro las responsabilidades de la Compañia, Usted los leyos?. No responderemos por aca , ninguna pregunta, En los términos y Condiciones están bien claro en el Numeral 11 la forma de comunicación sobre los paquetes después de Despachado. No es tarde, aun puede leerlo, pues cuando ocurra la recepción de sus Paquetes por el receptor se le indica que hacer para asegurarse de una buena recepción. Departamento de Operaciones
Negative experience: Esto es una estafa . No envíen nada ni compren por esta agencia . Es un fraude total . Eso viejos viven de quitarles el dinero a las personas . No les regalen mas lo que ganan con tanto esfuerzo .
Sr Armando, nos gustaría compartir nuestro comentario con alguien que fuera cliente nuestro, por nombre Armando Benitez no responde nadie de nuestros clientes, realmente podríamos profundizar en su caso especifico, pero sin saber quien es Usted no hay nada que hacer La Estafa es un Delito Federal , y muy serio, sin elementos es bien complicado hacer esa acusación que daña la Moral de la Compañia. Si detrás de su Nombre hay un cliente... aprovechamos la ocasión para invitarlo a leer de nuevos los Términos y Condiciones del Servicios de la Compañia y que todos los clientes, sin excepción aceptan con un CheckMark al inicial el llenado del Modelo Digital Remitente y Receptor, Le destacamos uno de los Numerales de estos Términos y Condiciones d enuestros Servicio y cito: Numeral 14.Que la Agencia “A Cuba Voy LLC” es responsable directamente en el proceso de envío hasta la entrega al desconsolidador estatal cubano, ofreciendo al Cliente la Guía Aérea y Número de Bulto en caso de transportación aérea. Si es cliente nuestro una vez mas lo invitamos a Leer los Términos y Condiciones, su no lectura crea fricciones, pues los clientes piensan que el Servicio es de una forma y es de otra. Todos los Negocios en USA tienen sus Términos y Condiciones del Servicio que oferta de forma declarada, lo mismo la renta de un apartamento, la compra de una Casa, que cualquier otro servicio, nuestra Compañia cumple con todos los Standares aceptado en la Industria de Envios de Paquetes LTL y fiel cumplidoras de estos Terminos de Servicios. Usted como cliente leyo bien los Terminos del Servicio Nuestro antes de hacer el Negocio con nuestra Agencia? . Si aun cree que se ha actuado indebidamente puede realizar la reclamación correspondiente como se establece en el Numeral 22. Esta siendo Usted consecuente con los Términos Y Condiciones que dio por aceptado con un CheckMark?, Parece que no! En nuestro Departamento de reclamaciones , con función de asistir las Reclamaciones por Daño Parcial o Total no consta este año ningún Reclamo Saludos Departamento de Operaciones A Cuba Voy LLC
Negative experience: No recomiendo esta agencia . Son unos mentirosos y estafadores . No entiendo los comentarios bueno ni las 4 estrellas. Son comentarios pagados o de familiares de ellos . No caigan en su trampa . No se guíen de los comentarios buenos . Les aseguro que no les irá bien .
Sr Maikel Diaz Garcia, nos gustaría compartir nuestro comentario con alguien que fuera cliente nuestro, por nombre Maikel Diaz Garcia no responde nadie de nuestros clientes, realmente podríamos profundizar en su caso especifico, pero sin saber quien es Usted no hay nada que hacer Si detrás de su Nombre hay un cliente... aprovechamos la ocasión para invitarlo a leer de nuevos los Términos y Condiciones del Servicios de la Compañia y que todos los clientes, sin excepción aceptan con un CheckMark al inicial el llenado del Modelo Digital Remitente y Receptor, Le destacamos uno de los Numerales de estos Términos y Condiciones d enuestros Servicio y cito: Numeral 14.Que la Agencia “A Cuba Voy LLC” es responsable directamente en el proceso de envío hasta la entrega al desconsolidador estatal cubano, ofreciendo al Cliente la Guía Aérea y Número de Bulto en caso de transportación aérea. Si es cliente nuestro una vez mas lo invitamos a Leer los Términos y Condiciones, su no lectura crea fricciones, pues los clientes piensan que el Servicio es de una forma y es de otra. Todos los Negocios en USA tienen sus Términos y Condiciones del Servicio que oferta de forma declarada, lo mismo la renta de un apartamento, la compra de una Casa, que cualquier otro servicio, nuestra Compañia cumple con todos los Standares aceptado en la Industria de Envios de Paquetes LTL y fiel cumplidoras de estos Terminos de Servicios. Usted como cliente leyó bien los Terminos del Servicio nuestro antes de hacer el Negocio con nuestra Agencia? . Si aun cree que se ha actuado indebidamente puede realizar la reclamación correspondiente como se establece en el Numeral 22. Esta siendo Usted consecuente con los Términos Y Condiciones que dio por aceptado con un CheckMark?, Parece que no! En nuestro Departamento de reclamaciones , con función de asistir las Reclamaciones por Daño Parcial o Total no consta este año ningún Reclamo Saludos Departamento de Operaciones A Cuba Voy LLC
Positive experience: Muy buena atención al cliente y muy limpia.
Buenas Sr Jaime , agradecemos su Review, nos hace esforzarno para mantener el servicio de Excelencia
Negative experience: No manden paquete con esta compañía son unos envueltos dicen q de mora de tren ta a cuarenta y cinco día y se me a demorado ocho meses y todavía estoy esperando y ahora me dice q no tiene reclamación
Su paquete fue entregado, Su demora se debio a todas las actividades parada durante El Covid en Cuba, Sentimos mucho la demora
Fantastic experience: I needed to send a medicine package to Cuba and none of the agencies that were recommended to me were sending anything as of now. Someone told me about A Cuba Voy and when I contacted them through WhatsApp, they were very quick to reply to every question I had. I live in California, so it was important to me that they get the things right. The process of sending the package is very smooth, and they guide your through it. Now, as of right now they are saying that packages get to Cuba in about 45 days. I had previously sent a package through another agency and it took 8 months. If A Cuba Voy's timeline is misleading, I will definitely update. However, personally I am mentally preparing for an 8 months process because I would hate to get my hopes up and then the same thing happens. If by any chance they do deliver in 45 days, I will never ever ever let go of this agency.
Thanks for your words, We will do our best to satisfy your expectation. Regards. Support Team. A Cuba Voy LLC
Fantastic experience: Fast service when you go with all prepared to send. Nice people. They have other services as well. Recommended. They're getting better and better.
Muchas Gracias Sr Eddy
Positive experience: Siempre he comprado on line combos de comida para mi familia en cuba y me han llegado súper rápido, pero en esta ocasión se han demorado más de lo normal he llamado para pedir explicaciones pero me dicen no tienen Internet para ver mi pedido y no me han contestado
y?, Su producto se entrego , en el limite maximo de tiempo, se entrego
Fantastic experience: El pasaporte me llego súper rápido. Gracias
Siempre estaremos a la Orden para servirle. Gracias a Ud confiar en nosotros.
Fantastic experience: Buen servicio rapido y dependable.
Muchas gracias Señor Alex. Nos alegra mucho ver que nuestro esfuerzo tiene buenos resultados y clientes satisfechos
Fantastic experience: Excelente, son un ejemplo de personas honestas tratando de ayudarnos de diferentes maneras.
Muchas gracias Señor Tomás. Trabajamos cada día por satisfacer a nuestros clientes. Agradecemos el Beneficio que nos dio con su decisión de hacer los servicios con nosotros. Estaremos a la Orden para nuevos Servicios que necesite. Saludos. A Cuba Voy LLC
Fantastic experience: Excelente servicio, todo un éxito, lo recomiendo
Gracias, vamos profesionalizando nuestros servicios a Cuba, buscamos brindar servicios de excelencias dadas las condiciones de Cuba. Saludos
Negative experience: Un personal nada profesiona e irrespetuoso, no le recomiendo a nadie está agencia, para ellos los clientes no tienen ningun derechos y de razon ni hablar, solo ellos tienen la verdad absoluta.
Yusmila, este perfil no ha tenido ningun servicio con Nosotros, hay personas que por ser cliente considerna tener el derecho de dudar y desconfiar de una Agencia con tantos anios en el Servicio, Siendo tan facil en USA saber del Registro, legalidad y actuacion legal y Civil de una Compania, El Desconocimiento de como hacerlo, no le da el derecho de maltratar a los trabajadores de la Compania ni poner en duda la Integracion moral de nuestra Agencia
Fantastic experience: Un servicio especial . Me encanta
Gracias Sra Yaima, usted merece muy buen servicio de nuestra parte, su fidelidad nos complemente a lograr mejores desempeños. Saludos
Fantastic experience: A CUBA VOY ,una compania eficiente total mente llena de garantia , se la recomiendo. A CUBA VOY, an efficient company totally full of guarantee, I recommend them
Thanks a lot Mr Eutrope , it was a pleasure to serve you. Regards.
Fantastic experience: Hace 4 meses q compre combos y todavía no lo han entregado a la familia estas gentes son unos mentirosos en la página dicen que en 45 días Noooooo se los recomiendo es una estafa
Mil Gracias, apreciamos mucho su Opinión. Saludos. Customer Services
Positive experience: Familiar y acogedor, buen trato.
Muchas Gracias Dulce por su recomendación, trabajamos cada día para dar el mejor servicio posible y que los clientes se sientan satisfechos y atendidos. Que tenga un buen día.
Fantastic experience: Muy buen servicio el que brinda la compañía y las personas que trabajan para la misma son muy atentas con los clientes. La recomiendo al % para todos. Los mismos trabajan con pasaportes, visa; envíos de paquetes, y demas servicios.
Muchas Gracias George por su reseña, nos alegra ver a clientes satisfechos y trabajamos para lograrlo. Saludos
Positive experience: They have everything in one place
Gracias por darnos su Opinión. Esperamos poderla tener dentro de nuestros Clientes en A CUba Voy LLC
Fantastic experience: They helped me get my travel visa and organized my itinerary in Cuba. Everything went great!
Thanks Kinsley
Fantastic experience: Buen trato ,súper atención, todo de maravilla
Gracias por expresar su opinión públicamente. Esperamos atenderla pronto. Saludos
Fantastic experience: Magnifico trato el de sus dueños. Es una oficina obligada a visitar para cualquier trámite a cuba en houston.texas
Gracias Sr Ferrer, también de Usted debemos decir que es proveedor de una calidad humana que debemos seguir. Fue muy reconfortante tenerlo en nuestra Oficina
Fantastic experience: Muy buen trato, muy complacidos mi esposa y yo son muy buenas personas , buena atención y buena calidad en su trabajo se lo recomiendo a todos muchas gracias por todo
Sr Raúl sentimo mucha complacencia cuando pudimos servirle. siempre seran nuestros clientes y estaremos a la orden para ayudarlos en cualquier situación
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