AAA Ardmore

Positive experience: I came to use the IdentGo finger print service and had an appointment. It was pretty fast and easy, but be warned parking at this location is quite difficult. It seemed like the people there for auto services and AAA services had been waiting for a long time and it didn’t look to me like they had enough agents. I heard some frustrated sighs and comments about how long it was taking.

Negative experience: Very nice staff but the title and registration desk is terrible. It is very slow. I’ve been waiting for an hour and two people have been helped. There is one person working with a line of about 8

Fantastic experience: Very helpful and knowledgeable.

Fantastic experience: Amazing experience. I know I'm late posting my review. Fashionably late haha. All well. I'm here to send my positive regards in speaking the improvement of AAA travel agency at this location and meeting and communicating with Bonnie has been the most easy going conversation I've had in years..lol I meant yesterday. Today I give my review on yesterday after waking UP, today. I appreciate who've I connected with RECecently at triple AAA and, ill send many positive inputs and truth on any businesses or cooperate offices who've helped me on traveling in my journey alone to make sure to comply with my questions. Trust the process triple aaa will guide you all you need is love and patience if you have no patience there are ways too legit call and schedule appointments that work on your time and your teachers. Take care. rating. Great staff. Keep smiling

Fantastic experience: Go see Fran if you need help. She’s the best.

Negative experience: I signed with AAA on 6/2/2022 for the membership fee of $204. It went up the next year to $212 (ok). This year I got a letter from AAA offering a free, complimentary addition for the household member. Probably in a small print it said, “complimentary till the end of current annual term”. I didn’t catch it. My fault. So, the membership fee just went up to $295 a year. Obviously, I decided to cancel my membership (two months after annual renewal) assuming AAA would prorate the fee. Any decent company would do it. Not AAA. They don’t do it in the middle of the term. When I talked to AAA person, basically saying it was unethical to charge for twelve months instead of two, she told be that this was the company policy, stated in the agreement which I should have read before renewing my membership. Nice.

Negative experience: Worst experience getting necessary fingerprinting done with an appointment! Waited an hour past my appointment time, absolutely no customer service. Even the fingerprinting itself didn’t go well.

Negative experience: Second AAA I’ve been to and couldn’t get serviced because of staff shortage

Fantastic experience: The employees were so helpful, kind, and efficient!

Negative experience: Walked in Monday afternoon at 4:30 to get lphoto taken,I was aware I may have been a little late to get photo,took a chance because I was in the area.was greeted by an angry,nasty older woman.all she had to do was say it was too late in the day.I would have come back Tuesday.she started telling me she was counting something.she kept talking and I started walking away and said thank you and she got even madder.walked out she was still talking.just not very welcoming customer service. I will try another location!

Fantastic experience: UPDATE: I originally gave this AAA 1 star, but it turns out I was wrong. It wasn't AAA's fault, but PENNDOT'S. I received prompt and excellent service after posting my review, and my issue has now been resolved. Both AAA and PENNDOT got it done for me and are mailing me a new license. I am more than satisfied with this resolution, and thus have updated this review to 5 stars to reflect their excellent service. I definitely do recommend them and their services! Original: I went to get my picture taken for my driver's license. There were 9 people ahead of me! Then I finally get my new license only to find out that they made holes in my new one instead of my old one. Now they expect me to go to a regular DMV to get it reprinted! It's their mistake not mine, why couldn't they reprint it for me! Very disappointed! Would not recommend them at all!

Fantastic experience: Pat LePera tag and title clerk was extremely knowledgeable, patient and helpful. Highly recommended this location.

Negative experience: Must have caught someone on a bad day. Very rude giving information over the phone regarding passports. Will go elsewhere

Fantastic experience: Quick, easy, and organized!

Fantastic experience: Arrived a few minutes after they opened and was quickly accommodated with DL renewal. Excellent customer service in a local AAA office!

Fantastic experience: Great service, friendly staff.

Negative experience: Tried to use their Travel Advisor Services in Ardmore, PA. Horrible experience. Our first Advisor met with us and then unexpectedly left AAA. Was never informed by AAA and had to call several times to understand what had happened. Finally got to another Advisor that made lots of apologies and then lots of promises to pick up the ball and didn’t deliver on anything. We finally ditched AAA and went to another company. AAA needs to improve their systems and processes to account for situations like this. AAA used to be much better but it’s gone down hill. We won’t go back. Would not be comfortable putting our trip in AAA’s hands.

Fantastic experience: Paris and Laquita run the show and they’re absolutely amazing and so helpful!

Positive experience: Decent location for many services. Disappointed they don't always have International Travel agents on the wknds.

Fantastic experience: Review is for the DMV photo center in the AAA location. The staff was helpful and efficient. I was able to get in, get my new license and back on the road in about 20 minutes. Great alternative to the lines at the DMV locations.

Fantastic experience: Everyone is so friendly and helpful!!!

Positive experience: After waiting 30 minutes on a Saturday afternoon I was able to get me international drivers license. Very busy location with a queue out the door.

Fantastic experience: Waits not that long, helpful staff, and any annoyingness was a product of the system of renewing your ID

Fantastic experience: Was very nicely surprised at how fast it was. Staff also very friendly and efficient

Fantastic experience: The staff was professional and very friendly.

Fantastic experience: Super quick drivers license renewal

Fantastic experience: Excellent CUSTOMER SERVICE

Fantastic experience: If you already have your camera card you can come here on a Monday and renew your license for no extra fee whether you are a AAA member or not because there is a little PennDOT area inside the AAA. I wasn’t sure at first so I called to check and they confirmed so I came on in. I was literally in and out of there in what couldn’t have been more than 10 minutes. And these PennDOT employees care if you like your picture and will let you take it again if you aren’t thrilled! Nothing like a normal trip to PennDOT. Nice people and fast experience. I’ll be coming here forever now.

Fantastic experience: Friendly and helpful staff. 'Got in and out very quickly.'

Negative experience: I emailed a representative on Feb 22, followed up with another email and phone call. I still have not heard from this representative? Very disappointed! I just renewed my membership and wanted assistance with planning a trip.

Fantastic experience: Easy in and out for driver's license picture.

Negative experience: I've been there for the same purpose almost five times now and it's still not done. I understand that showed up before holiday but it's been

Fantastic experience: If you are a member, there are a history of service you can avail yourself of. Everyone is always professional and friendly

Positive experience: This place is very convenient and the service was satisfying. I love the fact that I can renew my driver license photo their.

Fantastic experience: Fast in and out

Fantastic experience: Fran is a gem at the front desk, and Monique, who worked on my title transfer, made everything so easy, and dare I say, even fun!

Fantastic experience: Customer service excellent. AAA has always reached out to me and given me upgrades and deals. im so grateful as my car troubles should be the least of my worries while i am working hard on my career and bussiness. Thanks so much!!! Thank you John at Ardmore, we connected well and shared a laugh.

Positive experience: Went for passport pictures. Maybe because of the time of day, there was barely any wait. The photographer was very personable and knowledgeable. Best part was my pictures were free because of my membership status.

Negative experience: So slow moving every time I come for driver license renewal. You may be better off at DMV

Positive experience: This place is always busy! The staff keeps it moving though. Good place to address any car, drivers license, or travel needs.

Fantastic experience: Quick to service you. Polite. Professional

Fantastic experience: The staff were awesome thank you for all your help!!

Negative experience: Don't waste your time making an appointment. They don't honor it nor do they value your time. Poor customer service and they allow people to jump in line for finger prints. I won't be returning.

Negative experience: CAN'T TRUST INFORMATION GIVEN OVER THE PHONE, They have people answering the phone who don't know what they are talking about. I renewed my license months ago and lost my camera card, I called and asked if I could come in and renew my license again, I was told that I could, took a Lyft there, when I got there they told me that they could not do anything for me except order me a new camera card, had to take another Lyft home.

Negative experience: Awful experience. I took my lunch break and after waiting an hour I had to leave. I came back at 4:00PM, an hour before closing. After waiting for another hour to renew my Driver License they told me that the photograph employee has left at 5:00PM and nothing can be done. One of the principles of customer service is DON'T LEAVE WORK UNTIL THE LAST CUSTOMER. I felt like in a government building. I would highly recommend choosing a different location.

Negative experience: extremely poor customer service taking so long.

Fantastic experience: Waaaaaay better than the DMV

Fantastic experience: Very good custmer service experience. I loved the way the greated me. Thumbs way up. Que

Fantastic experience: Not sure why there are negative reviews of the fingerprinting process. You're taken by appointment time, and the employees are pleasant. The longest part of the process is confirming all your information that you entered while making an appointment. It took about 10-15 minutes, which is what is advertised. I guess it would take longer if there were a ton of appointments, or if you messed up too many times during the actual fingerprinting process.

Negative experience: i really hate to leave a negative review, but do NOT get your fingerprints done here. this is not a reflection of the staff or their interactions, but systems here are clearly not working for this service. with an appointment made days before, i still waited two hours past that before i was called (and even then i was almost skipped). no updates or queue list is given in all that time. it was mentioned that systems were down earlier, but i've heard about the same thing happening to others on multiple different days, so that doesn't seem like the core issue. there is one station with high demand and minimal staff assistance with the actual fingerprinting (leading to a lot of redos, whereas i've been in and out in 5 minutes at other locations with more physical direction). i've been getting fingerprints done for years at different places and have never had an experience like this. save yourself a lot of time by going somewhere even just a little further out.

Fantastic experience: Every time I call I always get a respectful representative. They are extremely helpful. Whether it is the representative or whoever they send out. I have never had a problem.

Positive experience: Efficient.

Fantastic experience: Awesome

Negative experience: I don’t leave poor Google reviews. However, this is necessary. I waited 90 minutes to get fingerprints that took all of 5 minutes. I had to reschedule work meetings to get in here and then move schedules again due to extremely poor customer service taking so long. No updates on the wait either. I’d suggest finding another place to go for your services.

Positive experience: In the end AAA did help get through the hell of resolving an out of state title mess caused by a dealership screw up... But they sure didn't make it easy. AAA staff was simply impossible to get a hold of by phone and despite numerous promises to call back with updates, they never did. I always had to keep chasing them for the simplest things like confirming that they did in fact get the faxed paperwork from the dealer and pendot etc. If AAA was on the ball and proactive, all of this could have been resolved in one day, instead it took a week of me calling pendot and the dearship and AAA over and over and AAA was in fact the least cooperative by far.

Positive experience: I had little trouble finding it. Normally it usually stands out compare to other stores. It look like all the other store. People there was very helpful.

Positive experience: Staff is courteous , helpful, & respectful.

Fantastic experience: 5 star

Fantastic experience: Great travel help as a member

Fantastic experience: It was so quick unbelievable!!! ☺☺

Fantastic experience: John Harris is the man you want helping you with your insurance needs! He was super professional and very prompt and considerate of my time when helping me try to find what fits best for me. He took his time to help me get exactly the right coverage I needed and went above and beyond throughout the process! I definitely recommend working with him if you come here!

Fantastic experience: John Harris provided the best customer service I ever experienced. John is compassionate and he never misses the opportunity to help others. He is the type of person to keep a cool head in a stressful situation. Thank you

Fantastic experience: Great service

Negative experience: I went into the office shared by the DMV photo center and AAA Saturday 1/15 to get my driver's license renewed. I told the lady at the front desk (I didn't get her name, so let's call her Karen) what I was there for. She said ok and asked for my paperwork. I gave it to her and she typed my information into the computer. After she was done, "Karen" told me the DMV was closed for the national holiday and that she worked for AAA. I asked why all the typing and she said "Oh, we just do that to update our records." Again, I told her I was there to renew my driver's license and she took that as an opportunity to get my personal information for AAA. Now, I don't know if that is illegal, but it is most certainly unethical.

Fantastic experience: Not really crowded Staff very nice

Fantastic experience: There wasn't a long wait. The representative was very pleasant and helpful for what I needed.

Fantastic experience: Very patience answered all my quesrion

Fantastic experience: Perfect one stop shop with a mini DMV

Negative experience: This was not a place to get stuck! I had five little grandchildren in my car for 3 1/2 hours. Phone calls were difficult and finally the last person we talked to got someone for us. I have AAA+ for 40 years so that i am not stuck for a long time in a undesirable spot.WAS NOT GOOD! the person they gave us a number to try finally got to us 20 min. After the call. He was fine!! Towed to my garage.

Negative experience: Came in on 11/13/21 with my camera card to get my photo taken and it was all around a bad experience. Instead of being greeted, one of the workers there said “you can’t grab a ticket unless you have a camera card.” Maybe she thought I was Asian and can’t read English or something but it was just a bad vibe. Then once it was my turn to get my photo taken, my camera card didn’t scan because it got wet. So then I left and went to the DMV at Granite Run, long and behold it scans….

Positive experience: Service was quick helpful for me .

Negative experience: Ignorant workers there

Fantastic experience: A very productive afternoon at AAA Ardmore - Frances provided excellent customer service, walking me through license renewal, membership, etc. Thanks!

Fantastic experience: I went to take my picture for my license and was in and out within 15 minutes

Negative experience: They should be open later

Fantastic experience: They couldn't help me but they took the time to see if they could! They all was friendly and professional. Especially the one who greets you and tell you if they can help or they will still see you if she's not for sure they will double check! First time there never knew about them. Went with my brother and I really enjoyed the atmosphere! 10 stars!!

Fantastic experience: Service excellent friendly and very helpful

Fantastic experience: Go here. It's 100x better than the DMV.

Fantastic experience: They took my picture and issued my license❤️❤️❤️

Fantastic experience: They are very good

Fantastic experience: Got passport photos. Other than little room to social distance at door and in line service was courteous and efficient.

Fantastic experience: Fast photo license location

Fantastic experience: Excellent reception of guests/customers. Very polite. Very professional. Above all very gracious. Thank you.

Fantastic experience: Very helpful and friendly. Before I go on a road trip I always go there for information and Maps. Even with GPS I like the old school method as a backup! They have always taken very good care of me!

Fantastic experience: A beautiful place to take care of your business for insurance and to have your picture taken for your driver's license. A relaxed atmosphere, free parking is available.

Fantastic experience: I first came to the Ardmore store after being robbed and badly beaten! Everything was in my wallet, so I needed my license and registration to get replaced ASAP!! Brother recommended this place and after leaving I started to feel whole again because they helped me to start piecing my life back together!! Very thankful for this place and got everything the same day!!

Fantastic experience: Very quick and friendly service!

Fantastic experience: What a beautiful city garden!!!!

Fantastic experience: I love the AAA in Ardmore because the people there are always so kind and professional. So,if you want your insurance right call AAA to make sure your family and insurance stay safe and right!‍‍‍

Fantastic experience: The convenience of being in and out is nice but it cost an extra $20

Fantastic experience: Everyone was so nice here. I was in and out in a couple minutes. It was great!

Fantastic experience: I had passport pictures done for my daughter's & I... and a document notarized. The service was excellent.

Fantastic experience: Great service.

Fantastic experience: Full notary public service

Fantastic experience: Efficient and knowledgeable.

Negative experience: Showed up 1.5 hours late from their estimate "time frame". Don't know who's fault it is, but it wasn't mine.

Positive experience: Hard to find a parking space!

Positive experience: It was convenient!!

Fantastic experience: Great service

Fantastic experience: Went earlier than our appointment and no issue seeing us. Great social distance procedures and mask requirements. Friendly staff and quick processing.