AAA Laurel Car Care Insurance Travel Center

Negative experience: Their quality of service has diminished dramatically since they first opened, which is very unfortunate. And it's incidents like these which forces customers to take their business elsewhere. I made a 2:00p appointment for an oil change, tire rotation and courtesy inspection. I had somewhere to be at 5:00p and assumed it should take them no more than 90 minutes since I wasn't having major work done. I also told them I would be waiting for my car. I handed in my keys at 1:55p and got checked out around 4:40p; almost 3 hours later! And the only reason I even got out of there by then is because at 4:15p I asked one gentleman what was taking so long. His answer made no sense, and quite frankly, there shouldn't have been any excuse because I saw my car sitting on the lift unattended for quite some time. Even if there was an issue, no one came to me in the waiting area to provide any updates or explain the delay. To add insult to injury, the technician placed my completed paperwork and keys on an empty desk instead of handing it to the gentleman who was literally sitting at the next table. I had to specifically ask this guy to check me out, which he did so I could get out of there. He was helpful and said he'd email my paperwork since I was in a rush, but I still haven't received it. Needless to say, I didn't make it to my destination by 5:00p! I live over 30 minutes away (without traffic) and go out of my way to patronize this location. I once felt appreciated and well taken care of here, but things have definitely changed. If I'm paying for quality service, which AAA claims to provide, I would expect a higher level of customer care and attentiveness. Otherwise, I could take my car somewhere else and have zero expectations. There was absolutely no concern for my time or my value as a 15-year AAA member on this day. And if this is how they choose to continue to operate, there's no need for me to continue to support this location.

Positive experience: My check tire pressure notice came on. I drove to 4 locations looking for a working air pump. All were broken!! I decided to drive in to AAA car care. I explained my frustration to Andrew, the manager. He came to my rescue. He told me to pull up to the bay wbere one of the technicians put air in my tires! He didn't know I was a previous customer, he just knew I needed help. Thanks Andrew Baylor and AAA car care. BTW-yes I did tip the technician and thanked him as well.

Negative experience: I had appointment for 12PM dropped my car on time. I was told it will take 1.5 hours therefore I decided to come 2 hours later to give them extra time. They told me they haven’t even started. This is absolutely not acceptable. Had I not show up they wouldn’t even start with my car.

Fantastic experience: I was towed in at 7:30am with a flat tire. Unfortunately they had to order my tire and the estimated time was later in the afternoon. Much to my surprise one of the desk staff drove to the warehouse to pick up the tire and I will be finished 2 hours sooner. Amazing customer service

Fantastic experience: Denyelle Loving was amazing! We had a hard time understanding our account details and had to go over them several times. She was so patient and thorough, making sure everything was explained clearly. Her customer service was truly exceptional, and I couldn’t have asked for better support. If you want top-notch service, I highly recommend working with Denyelle. I know I’ll only be working with her from now on. Thank you, Denyelle!

Fantastic experience: I had a great experience today getting my car fixed☺️

Negative experience: I saw this address while viewing a prior customers review. My experience so far matches the review word for word. I had my car towed to Laurel site Monday August 19th. I called the office in the morning onTuesday the 20th. A woman called later in the morning to ask for the details of the problems; to which I explained. Approximately a few hours later a gentleman called asking the same question. In the afternoon I received a text and email with a summary of what needed repair prior to making any other repairs. I called back and authorized the repairs. The gentleman said they would start the repairs as soon as possible, that was mid-day. In the afternoon I called again to check progress. I was told nothing had started, but to call on Thursday Thursday after 12pm I called to check how things were going. I was told they were still waiting for parts. The gentleman seemed to have an attitude that I called He gave me a tone that I was annoying him. "Don't call us, we'll call you". I am now stuck without a car, no idea of the cost for repairs and left with options of renting a car or using Uber or Lyft. I just want my car returned with whatever repairs are needed to leave. Four days for parts?

Fantastic experience: I made an appointment online for an oil change. When I arrived, I received a wonderful good morning greeting by the entire staff present in the loby. I checked in with Jay @autoservicedesk. My overall experience was excellent, acurate, and swift service. My experience was a pleasant one as always @AAA Laurel, MD. Location. Strongly recommended.

Negative experience: I'd like to start by saying I've had good experiences with AAA for the last ten years; however this past experience has been beyond frustrating: We had our car towed to Laurel on Sunday and we had it checked in for service first thing Monday morning. We were quoted what needed to be done in order to make it drivable. We were quoted a little over $1600. Given our financial situation, we asked if we could have the absolute essentials done in order to take the car home in a safe manner. We were originally told we'd have an update on Tuesday. After no communication on Tuesday, we called back Wednesday morning and were told the respective part just arrived and we'd receive a call that afternoon when the car was ready. We were also told that our cost had gone up another $300. Once again, we received no communication or follow-up that day. So we call again Thursday morning (today) and now we're being told that the car still has so many things wrong with it and it's nowhere near ready to drive. We totally understand that it's hard to fully diagnose the problem upon initial inspection, but i think we're mostly frustrated by the lack of communication and follow up of any kind. I would like to shoutout Catherine that we spoke to on the phone who ended up being a really big help last time we talked. I really hope this location can recognize that communication and follow-up with customers is a really big deal and improve in the future. Again, I have had really good experiences with AAA in the past and I hope this was just a one-off.

Fantastic experience: Had a very positive experience with getting some documents notarized with no issues whatsoever.

Negative experience: I just joined AAA a month ago and when my Cadillac Escalade Esv was having a problem I had it towed to the service center in Laurel Maryland. I received a call from AAA. I was advised that I needed a major tune up which didn't make sense with what was going on with my Vehicle. I was told it would cost me 3000 dollars for a tune up. I was also told that he was 80 percent sure it would fix the problem. I said your not 100 percent he said no. At that point I had it towed to another garage and was told that if I would have paid 3000 dollars I would have had the same problem. They advised that other then the spark plugs needing to be changed nothing else on the estimate was correct. I paid 800 dollars and my truck is running perfect. That's just very bad business and seems like they are Purposely trying to rip people off. I feel bad for people who have no idea and other options, especially elderly people. It makes me wonder how many times they have done this to other Customers. I have the written estimate from AAA along with the second estimate and you can clearly see The discrepancies. I would never use there service center for any vehicle work because they just can't be trusted. That is very bad buisness for a business who my mother joined in 1970. I Always thought AAA had a impeccable Reputation. After this I'm not sure. I called a tow truck from AAA before I had my trucked towed to AAA service center and was told I needed a new battery and they said that was the problem and after spending almost 300 dollars it turned out nothing was wrong with my battery and I just wasted almost 300 dollars for no reason at all. For me to be a new member this relationship isn't starting off well. It seems like all they are trying to do is get you to pay large amounts of money very sad for such a large Organization. Again for a mechanic to tell you that He's only eighty percent sure and expect you to pay three thousand dollars is totally unacceptable. For me to have a battery replaced and told that was the problem only to find out nothing was wrong with my battery after paying almost 300 is absolutely wrong. Terrible service and seems like you have crooks working for your Organization. Just trying to take people's money I have all the Documentation to prove my claim. After my one year is up, I definitely will not renew with AAA.

Negative experience: $550 for a car battery. Yes, you read that correctly. They overcharged me about $150 for the battery itself. I brought it to their attention, even down to the part number, and they refused to make a correction. They said if I was unhappy they’ll take the battery out and I can tow it someplace else for service. Unbelievable.

Negative experience: Friendly staff but if you are traveling a long distance do not choose to book an oil change it took over 2 hours. The reason being is because they didn't have the oil filter on site and needed to order it for same day delivery setting us back on our travels.

Negative experience: Bad service and overpriced. They don't honor their appointment times. Never going back.

Negative experience: I had my car towed for a dead battery??? When all I needed was a new battery, took 1 hour for tow truck to reach me when I’m less than 7 minutes away from a shop. Car was leftover night at the shop, next morning I received a phone call and was told they would have a technician check the car out. Received another phone call within minutes saying I would need a new battery, which is exactly why I contacted AAA. After those two phone calls they went dead on me I walked to the shop to see the progress on my vehicle, stated they needed to check the starter and alternator. I was fine with that, but after waiting SEVERAL HOURS for a phone call once I realized I wasn’t getting a phone call I called them over 10 times with no one picking the phone up I walked to the shop extremely frustrated with the service that was “provided” today. Upon receiving my vehicle my cables were missing from my trunk and when I asked for my old battery back one of the mechanics said I would have to pay an additional $50. It’s extremely inconvenient having to miss work due to this poor service! I would never recommend this facility to anybody. DO NOT SPEND YOUR MONEY HERE!!! if I could give zero stars I wouldn’t even give them that.

Fantastic experience: Friendly and courteous staff greeted me and addressed my objectives in being there.

Negative experience: This place is not safe to leave your vehicle overnight they don't make sure your vehicle is properly locked up.And expect your vehicle to have items stolen and if reported to managers they don't give a Damm.BAD EXPERIENCE THERE AND VEHICLE STILL NOT WORKING RIGHT DON'T WASTE YOUR GAS GOING THERE

Negative experience: The drivers take forever to come I been waiting for 3 hours just so they can look at my vehicle

Negative experience: I would have to start off by saying that this was my first and will be my last visit to this service center. Had an appointment @8:30 which I arrived for on time, was helped by even Mark Occonnor, my service request was for an oil change and brakes, was asked what time would I like to pick up I emphasized ASAP as I needed my truck for work. I was sent an estimate through text @ 10:10 am for $606. I called in to the service center to confirm all my requests were included in the price, was told that was the wrong amount, so was sent a new estimate @ 10:31am with an amount over 1k. Waited for over 4hrs, called back to check on status and Mike answered told me he would call me back in 4 mins that he had a customer in front of him, never received a call back. I kept calling to the service center, called over 7 times and no answer, so I decided to drive up to the service because it was already past 5pm and knew closing time was @ 6pm. When I walked in I asked for Mark and was told he left at 4pm! So I would say that the lack of communication and or follow up is unacceptable. My vehicle was just sitting there for hours and no one called to notify me with a status nor completion of service. I wonder what would’ve happened if I never have showed up?? I spent over 1k for a service that I couldn’t even get a call back for. I never received a call for the incorrect amount of the estimate, I did. Never received a call to let me me know status and or completion of my truck , I did. Mark’s service was unsatisfactory and unacceptable, being the face of an establishment as a Mgr. clients should be priority and not leaving like there is no value to our business as the clients that make the business.

Positive experience: The work was done on a timely basis and all repairs were clearly pointed out on my receipt as well as suggested items to address. My only complaint was that they didn't return my 5 year battery that they replaced and it was only a year and a half old. I had planned on returning it to the auto parts store for a credit. They said the recycle person picked it up earlier. I pointed out I wanted the battery. Otherwise my rating would be higher.

Negative experience: Expensive for no reason

Fantastic experience: Representative was great!

Fantastic experience: Fast, friendly service

Fantastic experience: Went here to get an international driver's license/permit and it was such a great experience! They took the photos for us and then processed it within 30 mins, no appointments necessary. Clean, tons of brochures and maps, and lots of travel accessories and luggage.

Fantastic experience: No complaints about the service, location, and environment at all.

Positive experience: Laurel has a lot of car repair shops, but this one is pretty nice inside and has SAE mechanics, so it is always busy. A rest room you would not mind using, for example... Becoming so busy that they are starting to skip over inspections they say they are going to do, just to meet their appointment demands daily. Be wary.

Negative experience: Today we brought back an item for a refund with a receipt, card and physical ID as well as the item unopened. At time of purchase we were told it was returnable as we specifically asked because we were unsure if we would use it. Today upon asking for a return we were instructed "I just work here and to see a manager next Monday." Disappointing service and lack of training. We've had mechanical service here before and never an issue. We are also AAA members.

Fantastic experience: First time here but not my last. Everyone was very professional and detailed in all questions asked. Yes I would refer my friends to them to render multi services within.

Negative experience: Do not take your car here for car care. Totally incompetent technicians

Negative experience: Great service

Negative experience: Very poorly managed. Takes time to get assistance on the service side. Advertised oil change Bogo. Went it and ask for the price of one oil change since it wasn't in the ad. They said to wait, after an hour inquired again, they said they already about to start, that it's $105 for oil change in a sonic. Outrageous. Even a Dealer doesn't charge that much

Fantastic experience: Very clean facility, and awesome service. Ms. QuiQui helped me today so much, she was awesome!!!! Thank you all so much!!! Very quick and efficient service, awesome team!!!

Fantastic experience: Awesome customer service

Fantastic experience: Easy in and out with friendly staff.

Fantastic experience: I always come here for oil changes and regular service. Today I came for something irregular and Jay took care of me to the max. Kudos to Jay and the aaa team here in Laurel.

Fantastic experience: Great!!!

Negative experience: Customer service rep spe d to much time on phone with customers in line

Negative experience: Difficult to get insurance done, but car care is no problem

Fantastic experience: The staff and service was professional and great

Positive experience: I am giving a 3 because communication with customers is lacking. I dropped my car off at noon on Tuesday for a gas cap (diagnostic) and did not get it back until Thursday around 1:30 pm. Had it been diagnosed at my noon appointment time on Tuesday perhaps they would have found out earlier what was wrong and the gas cap could have been ordered that day and I could have gotten my car back in 24 hours. Better communication on the process is needed.

Fantastic experience: Speedy, courteous, accurate, and a clean bright office to boot. Great!

Fantastic experience: Well just drop my car off they were very friendly I don't know about the price yet guess I'll find out on Monday

Fantastic experience: Excellent service. Helpful, efficient and quality repair of my vehicle. Driving from NY to FL on I95 when my car experienced engine trouble. Thankfully, it happened in this location. I was on my way quickly with trust in my car for rest of my trip. Thank you to all who helped me that day.

Fantastic experience: Very friendly and welcoming. Nice building. Javier was awesome at helping me and making sure I got everything I needed. He made sure I knew of every step of the way. Car was done within a couple hours. Tires looking nice on my SUV. Recommend this place to anyone and would definitely come back. Ask for Javier he will make sure everything gets taken care of.

Fantastic experience: Excellent customer service, both on the phone and in person. Beverly, and the other representative were highly professional, and warmly personable. The information and service they provided was "spot on", and made my travel stress free. Thank you so much for all you (AAA) do.

Fantastic experience: Integrity...!

Fantastic experience: I called in for an insurance quote and was greeted by Chanel who is absolutely awesome, very friendly, and helpful. She was able to provide me with quotes for my many autos, motorcycles, and home owners insurance. I felt like I was finally "In Good Hands" after being with Allstate for over 19 years and Progressive for two years. She was able to match my coverages and beat the prices of both my previous companies. All goes to prove that staying loyal only puts money in the pockets of executives and stock holders. I look forward to new policies with a company where I'll have a local agent again.

Positive experience: Erie. Custer service tries a little to make you welcome. ? Service technician is great.

Fantastic experience: Got my international driver permit in about 15 minutes. There was no wait on a Saturday morning

Positive experience: This was our first time visiting the AAA center in Laurel and it was quite nice. My wife and I are planning a trip overseas and we needed an IDP, International Drivers Permit and the process only took 15min. When we first arrived we where greeted by our attendant Beverly who was very nice to deal with.. please make sure that you ask for her!! As I mentioned this was our first time visiting this location I was completely blown away with the level of service that we received. Whenever your planning your next trip I highly recommend stopping by and checking them out..

Fantastic experience: Wonderful professional service!

Fantastic experience: Very helpful with the car repairs. They explained all the prices before they repaired it and explained which ones needed to be done and what could wait.

Fantastic experience: Great customer service, almost all travel accessories available to purchase at reasonable rate.

Fantastic experience: Veronica was absolute amazing. I had a unique situation with trying to title and register my car and she handled it very well and I didn’t even have an appointment. She was really nice and personable. Thank you very, very much Veronica!

Negative experience: January 2022, on two occasions, I emailed Chanel Haynes asking that she contact me regarding my home and car insurance policies. Three months later, she has not contacted me. This is the second time since having her as an agent that I requested a follow-up from Chanel Haynes with not as much as a phone call or email from her. This unprofessional behavior from Chanel is unacceptable. I am requesting a new agent asap. Also, please have Chanel's supervisor contact me. Thank you for your attention with this complaint.

Positive experience: They repaired me vehicle, it was somewhat pocket efficient, however it broke again the next day but they repaired it again and it has held up for a week. The staff is super friendly and helpful and the location is nice

Positive experience: They are nearby my home and being a AAA member you get great discounts.

Fantastic experience: In and out for oil change..luv to be able to see in garage ❤️❤️❤️

Fantastic experience: Extra thanks to Joe and Team! Didn't expect to be back so soon, but then bumped into something. Thank you for getting us back to business so quickly. Thanks so much AAA Cherry Lane!! We took both the family cars in this weekend. The office Team was so friendly and flexible, and the auto Team helped us figure out what each car needed and was not just checking boxes. We had lunch nearby while the cars were in service, it was a great way to get things done. Thank you all & see you next time!

Negative experience: Did work awhile back on my vehicles suspension and they put the wrong part on my truck so I'm stuck with my suspension warning system on.They also lost my rim hub cap so that's more money down the drain.I will never return to this location..

Fantastic experience: Very professional and helpful.

Positive experience: Staff were courteous but I couldn't get a guarantee regarding whether suggested repairs would correct the issue I brought my car in for so I didn't get anything done but a diagnostic of my car.

Fantastic experience: Very friendly environment best service on travel received so far!

Negative experience: Just left this location very upset. Had a wonderful towing experience into the location but I was greeted by Beverly :) thank you. She told me to speak to car care. I approached the desk telling the representative the issues when a guy intrusive interjected our conversation and started asking questions. He told me that just having my one free hour of diagnosing would be pointless if it’s gonna be longer. All in all he didn’t want to do it! He was very rude and tells customers they will be spending hundreds and thousands after speaking to him. He very aggressive verbally and adds to it by his facial expressions m. Who ever hired that guy needs to immediately get I. Touch with him and write him up. It wasn’t about the money it was the customer service for me! I left this location and was able to receive the proper care for my vehicle. It was way to aggressive speaking to a women with a child and it made me feel like my car was not in the best care. Please remove this individual as AAA will have many ppl walking out with that behavior of his!!!

Fantastic experience: Customer service was great.

Positive experience: The shop here is very efficient. The associate took time to explain the recommended repairs and each itemized charge.

Negative experience: Very unprofessional the woman act like she didn’t want to help was very eager to help with the white gentleman another receptionist didn’t believe that roadside assistance didn’t take my call very unpleasant experience STAY AWAY IF POSSIBLE !!!!!!!

Negative experience: Terrible customer service

Fantastic experience: Jolina is outstanding! She was kind, through, and super fast! I needed my car back quickly and she delivered. Thank you!

Fantastic experience: They provided excellent svc. I received more than anticipated...with a friendly smile.

Fantastic experience: The clerk was courteous, kind and professional. Diagnosis was correct and my car was ready way ahead of promised.

Fantastic experience: Great service!!!

Fantastic experience: Beverly made my experience spectacular. She took time to explain everything. Completely friendly I can't speak about the other agents but for a 5 star expirence you need to talk to a 5 star agent. Who can actually understand what's wrong and not a robot personality.

Fantastic experience: Agent lady is very friendly. Customer service is fast and excellent. Thank you your service.

Fantastic experience: As a AAA member they provided a courtesy auto evaluation. The price beat the dealership by more than 50%. This due by eliminating unecessary repairs advised by the dealership and discounted cost. They did the work in a timely fashion and provided parts replaced for my keeping if desired. Great guarantee on the work done as well. 24,000 miles or 2 years. The staff is professional, courteous and kept you informed. Gold Star all the way.

Negative experience: Absolutely horrible service. Called AAA to tow my car to the Jeep dealership originally, AAA customer service up sold us to just take the car to one of THEIR auto shops. Be careful because if something goes wrong they will claim to have no affiliation with their service and will say they can not help with anything to do with the auto shop. So do not make a decision based off the affiliation with AAA roadside assistance, they claim to have nothing to do with the shop if something goes wrong. Moving along, the auto shop changed the quote by $400 after the work was started...I don't know if the issue was the mechanic or Elena the front desk employee. They said they "forgot" to include some of the labor... Very unprofessional. Then proceeded to try to upsell me. Recommended over $1200 of work that half of the work recommended was not necessary AT ALL. To top it off... they didn't even do the work completely so I brought it back after work 20 mins before they close so they can see what needs to be fixed ..Corinna the assistant manager said noone was available after dismissing the mechanic in front of me after he asked if there was anything else to do. Proceeded to then tell me I would have to leave the car... I would not have scheduled to pick it up if it wasn't ready. The inconvenience this has caused to a small business owner of a successful company is ridiculous. Come to find out they clearly didn't test drive the car AFTER it was fixed and drivable to ensure the problem was completely solved. After dropping it off, called me within an hour and told me a WHOLE bunch of issues that was not on the recommended list and would be ANOTHER $2000 extra atleast. The car will be right back to having the same issue due to them not completely fixing the cars issue that relates directly with the front end and what they have TEMPORARILY fixed. I even mentioned some of the issues listed that had to do with the control arm when I first originally dropped off the car and they proceed to act like I didn't know what I was talking about. Unfortunately that was a CONCERNED issue on the final look through that I had to request after dropping the car off the second time. Talked to the manager and he was very inconsiderate, rude and condescending instead of apologizing that they did not test drive the car AFTER the work was complete and drivable. All he kept referring to was how the car was not drivable when I originally dropped it off. No sense of accountability. Then proceeded to say "well we gave you $200 off"...very unprofessional as all AAA clients get 10% off. Ofcourse it wasn't drivable originally... AAA would not have towed it there if it was. Overall the amount of inexperience from the "forgetting to add labor to the quote", unprofessionalism from the inconsistent phone calls and rude management, and the over all horrible customer service from the shop to the AAA customer service reps who will unclaim the auto shop in a second, are just some of the reasons that this place should NEVER be TRUSTED with your vehicle. DO NOT VISIT and be careful with putting your trust into shops just because of a long term relationship you have had with AAA roadside assistance. Speaking from personal experience...it will not go well. All you'll take away from it is shock from a manager saying you should have taken it to another shop. Will be call AAA corporate. Stay safe this summer and hope you all have a great 2021!

Negative experience: The mechanic here is guessing they are not sure of what they are doing. Don’t trust them.

Negative experience: STAY AWAY! They’ll damage your cars!!! After a few years of decent mechanical repairs for multiple vehicles at this location, I decided to trust them with simple headlamp restorations. BAD IDEA! They sanded into the front bumpers of two cars, causing close to $1800 worth of damage between the two! Both bumpers have to be removed and repaired with multiple gouges, sanding damage, and the grill was covered with product splatter. Making it worse, the headlamp restoration is awful! Lazy, sloppy, and careless work. Anyone with any auto body experience can tell it was NOT taped and covered properly. I’ve requested they pay for the repairs but have not heard back. Sorry AAA, you lost a customer and I’ll be sure to tell everyone you DAMAGE CARS.

Negative experience: Was lied to for free oil change

Negative experience: This auto care location is awful. Paid $1200 dollars to get my car fixed and the issue I came in for still remains. Mechanic told he needed another $300 just to tell me about the work they didn't do the first time. A total waste.

Negative experience: Unorganized and let's not even get on those expensive prices highway robbery

Fantastic experience: Best broken car experience I have ever had! As a AAA Member they towed my smoking car to their repair place. They determined what was definitely wrong and discussed it with me as it was an older car and I was not sure what I wanted to do. Once I made a decision to have it fixed the car was ready a day early and because I am a member it was much cheaper than originally quoted. Overall I would highly recommend this place for integrity and for speed of service.

Negative experience: I ran out of gas on the freeway and called. I wasn’t aware if you needed a membership or not I thought you could just pay one time fee. Woman on the phone was very rude and when I asked a question about my car she stated “ I’m not a mechanic” yea obviously not.

Negative experience: They suck! Overpriced great location messing up a name that’s been around for generations.

Fantastic experience: They were able to see me quickly. I think it was because of it being between a holiday and a Sunday so there wasn't a lot of people. They were quick in identifying the problem and up front with the costs and even showed what was causing it. The staff was personable and friendly. Couldn't recommend them enough.

Fantastic experience: Good service polite and efficient. Good experience overall

Positive experience: Just could have released my car back to me a little sooner than they did, being it was finished 20 min prior. Oil change

Fantastic experience: Fast

Fantastic experience: Very good service and friendly staff.

Fantastic experience: Quick and simple to deal with title transfer and registration, including getting documents notarized.

Negative experience: Very disappointed in this AAA. I had my car towed to this location since it was the closest to me, I walk over to get checked in and right off the bat they told me they couldn't help me. They didn't even look at my car or attempt the solve the issue. I was meet with "sounds like not our problem, have a good day".

Fantastic experience: another nice and polite staff.. This location actually will look at your car at no cost unless you ask for work to be done..example.. if you hear a noise on your car and need to know what is the cause ..they can check out your entire car spot check..

Fantastic experience: Great staff especially Karina and Joe

Fantastic experience: Very helpful and friendly. A real one-stop shop!

Fantastic experience: I went in for oil change and other services was recommended. Got some of the recommended work done as I was already there. No regrets, it was quick and reasonably priced.

Fantastic experience: It was refreshing to see a helpful knowledgeable staff.

Fantastic experience: Awesome place to have your car serviced, sign up for a vacation and get insurance for your home, car, life, etc. Their customer service is impeccable.

Fantastic experience: quick and courteous

Fantastic experience: Customer Service from this shop exceeds 5 stars! Keep up the magnificent work!

Fantastic experience: Very time efficient. Service is above and beyond, work is honest.