AAA Gahanna New Albany

Fantastic experience: Great service. New tires and alignment made my truck like new again. Chris and team recommended the Continental tires and I could not be happier with the ride quality.

Fantastic experience: They let me keep my car there for a couple of days until it could be towed after the radiator blew (and wasn’t worth the fix)

Negative experience: Short version: My appointment was much longer (3 hours instead of 1.5) and more expensive than what I was quoted, and the information on the inspection report was wrong. When I spoke to J. on the phone, he said an oil change would take 45 minutes, so I decided to wait with my car. I asked him to take a look at the volume knob and replace the windshield wipers as well, so I figured it might take a little longer. When I asked for a status update an hour and a half into my visit, he said the oil change had just finished up, and they still needed to replace the windshield wipers. He said the cooling system needed to be flushed as well, and that it would cost about $150. When I asked how long it would take, C. estimated another 45 minutes, so I left to wait with a family member. When I still hadn’t heard anything an hour and a half later, I called back for an update. Chris said the car was ready and they were just getting ready to call me. When I got back, the total for the coolant flush was nearly $180, instead of the $150 I was quoted. I asked for a copy of my inspection report, and he said it should arrive on my phone within 10 minutes. I didn’t receive the report that day, so I had to call back the next day to request it again. When I read through it, I was shocked to see that my tire tread depth was listed as 6/32nd inches on every tire, because I just got new tires a year ago. When I went out to measure them myself, they all measured 9/32nd inches. I've been to multiple AAA locations that have forgotten to do the courtesy inspection, and I'm wondering if that's what happened.

Fantastic experience: I saved $ 900 on my homeowners insurance. Old insurance doubled in the last 3 years up 77% this year alone and I have never made a claim plus no other changes. Thanks Moly!

Negative experience: Should state somewhere that only offering passport photos till 5pm. Not very inclusive for those working 9-5 jobs and a waste of my time to drive there.

Positive experience: A FUBAR phone call led to more than I expected. I tried calling this location to verify some information regarding my International Driver’s Permit (IDP), and I got jerked around by CSR Jamie. Therefore, I had to show up in person which was a waste of gas and my time. IDPs are only good for one year from the date listed, and the date on my IDP is 2028. All it would’ve taken for me to be satisfied was a simple phone call. Upon my arrival at this location and some backroom chatter (two people went to the back and tried whispering). The manager, DV, assisted me. Once I was able to prove that I purchased my IDP from this location, they were able to find my account that they couldn’t find previously (I don’t know how they missed it the first time because it was under the same name). Instead of just correcting the date to reflect an expiration date of this year, I got a new IDP, which I think is well above and beyond what is required for my situation because I got the answer that I needed within the first 30 seconds of meeting DV. Thank you DV, I greatly appreciate your time and assistance in this matter.

Fantastic experience: Christie was a pleasure to work with as we made airline reservations

Fantastic experience: This was the 3rd shop that I took my car to. The first shop wasn't sure what was wrong with it. The second shop which was Stuffy figured out it was the alternator but wanted to charge me $500 more than I paid here. I had a great experience Arnold was very polite and knowledgeable. My car was fixed promptly at a reasonable price. Will be going back for tires...Kudos

Fantastic experience: Staff was really polite and they took great care of my car!

Positive experience: Went in for a IDP. Travel staff is super friendly and helpful.

Negative experience: Ok

Fantastic experience: As a new AAA member, pleased to have a AAA car care facility close to home. Service has been prompt and efficient. Very good service!

Negative experience: The staff are friendly, hence the two stars, but unfortunately my overall experience has been less than satisfactory. I had set up an appointment in advance to drop my vehicle off @ 9AM for the technicians to determine what issue may be going on with my vehicle. I called once at 12:30 to see if any progress had been made & then a second time around 3PM when still I had heard nothing. I ended up picking my vehicle up around 3:45PM and was told what the problem was & that a special part would need to be ordered. I have still not heard back from the store (three days later.) about any update on the part, pricing, etc. I had to pay $170 to have my car diagnosis. The technician accidentally double charged me & it was only corrected when I spotted the error. The sale is still pending & I am not entirely sure if the double charge has been expunged. Overall, the whole procedure felt like a waste of my time, energy, and money.

Fantastic experience: Fast honest and reliable

Fantastic experience: Great customer service. Both AAA office and the Automotive area.

Fantastic experience: They weren't able to help me. But they have great customer service and pointed me in the right direction.

Negative experience: Today I went in because my car has had low tire pressure for approximately a week now. I put in a schedule request on Thursday evening, to which I called an employee named Arnold on Friday morning to confirm my scheduled appointment at 8am this Saturday morning. I walked in to have my car checked today, and “Arnold,” whom I previously spoke with on the form told me I didn’t have an appointment!! Not only that, but I was going to have to wait 6 HOURS for them to even look at my car. This was RIDICULOUS. I have had previously problems with the same employee, as he seems to not do his job and blame the customers for being inadequate. I simply asked for my keys back in a professional manner and walked out. Now I have to figure out somewhere else to get my car serviced. Tire discounts right on the next block has MUCH better service. Terrible experience!!

Negative experience: Though the staff is friendly, I would recommend saving your wallets and business and head down the street to another establishment for your car care needs. Quoted me $600 more than three other car care businesses did. Paid $175 just for diagnostics. Then when picking up my car, the backseat was still torn out. Seems like theres better business, better prices, & better quality, elsewhere.

Fantastic experience: Very helpful and professional

Negative experience: I called because my keys got locked inside of my car at a gas pump, so I was blocking traffic, and they said it would be 30 minutes to 1 hour. I then waited 2 hours. I called them again, and found out they screwed up and never put my request in. I am a 17 year old kid, and I had to sit outside in the cold in the middle of December alone. They never showed up. I will never use them again.

Fantastic experience: My family and I have had two times that we were out of town and had car problems. Both times we were able to count on AAA for a tow and to find a AAA Car Care Center. Both experiences were made easier by supportive employees of both the Polaris AAA and the Gahanna AAA. We were towed as part of our AAA membership for free to the Gahanna, Ohio location. Unfortunately it was two days before Christmas, so we had to wait until December 26th to talk to someone from the location, but it was ready to be picked up later that day. We had a coolant leak that was due to a loose fitting. The cost was very reasonable and we were treated quite well. If you are ever out of town with car problems, check out the local AAA Car Care Center. It is a great opportunity to make a quick decision on where to take your car, rather than guessing where to go.

Fantastic experience: Ann Ketron at the AAA Gahanna/ New Albany was very helpful, kind, patient and resourceful in showing me how to use Uber to find costs before we travel to Fort Lauderdale and board our ship for the Eastern Caribbean. Uber costs were needed in regards to traveling from the airport to our hotel to the cruise terminal with two other couples. Ms. Ketron was most knowledgable and answered many questions we would not have been able to find on our own. Thank you, Ann, and AAA Gahanna/New Albany! Karen Sheffer

Fantastic experience: Very nice place and very helpful staff!!!

Negative experience: I arrived at the place looking for information about flight booking; probably no one had had lunch, as they looked unfriendly. Very poor customer service.

Negative experience: I can’t in good conscience recommend this auto shop. The only reason I’m giving two stars instead of one is that they’ve admitted (some of) their errors and tried to fix them. This review will be very long, but I feel like I need to share the specifics of what happened so other people can make informed decisions. In their defense, there’s a chance *some* of this stuff could be unfortunate flukes, but either way the experience has been poor and they’ve made errors. They act and speak professionally, but the actual work they do and the experience have both been very questionable. I have a very hard time trusting anything they say at this point. Also, FYI, from the first phone call, they didn’t want to work with me on letting me stay with the car, which I’ve never had such issues with at any other car place. At my scheduled appt, when I said (as I did on the phone) that the car needed an alignment, I was instantly asked in a very skeptical tone, “Why do you think you need that?” (Yes, I’m a woman.) Flustered, not expecting to be challenged on a service I’ve received at many other car shops, I gave a bad example. But I know how my car handles and I knew it needed an alignment. The employee lectured me on what was actually probably wrong with the car and tried to push me away from the alignment. Here’s what happened: 1. DIDN’T BELIEVE ME (A WOMAN) ON WHAT THE CAR NEEDED - Turns out the car DID need an alignment as I requested, and it was actually pretty bad. They conveniently didn’t acknowledge that they didn’t believe me when I first asked for one… 2. DID NOT KNOW BASIC OIL CHANGE PERCENTAGE RESET PROCEDURE, NEEDED RETURN VISIT - Forgot to reset the oil percentage in the first place, and when they tried, it wasn’t correct or complete. I had to come back when the light came on and then they tried to act like it was really tricky to do and not their fault. 3. DRAINED AVERAGE AGE BATTERY ON-SITE, NEEDED RETURN VISIT AND BRAND NEW BATTERY - Car died in the lot when I picked it up. They recharged it and said the battery should be good. Two weeks later, the just-changed oil change percentage was not only showing low (their error), but the engine was having trouble turning over. Turns out they drained the battery thoroughly enough that they pushed it to its last legs. This was not an ancient battery. This honestly blew my mind but thankfully they agreed not to charge me for it. Another comment here mentions a battery issue, and the woman in the shop before me at one point also was told her battery was dying. Seems very shady or just sloppy to me. 4. COMPLAINED ABOUT OTHER LOCATIONS AND DID NOT WANT TO REFLECT PRE-EXISTING DEAL - I had an oil change deal on my account. When I asked for that to be reflected, I was lectured about not having my receipt, even though the other shop said it would be placed on my account and didn’t tell me to keep the receipt. The employee ultimately reflected the deal, but he absolutely made sure I knew he was unhappy about it and that he strongly dislikes the other location. 5. LIKELY DID SOMETHING INCORRECTLY OR POORLY WITH BRAKE REPLACEMENT, NEEDED RETURN VISIT - Lastly, I had to return to the shop for what feels like the Nth time because my brand-new brakes are screeching incessantly at the end of every day. I repeatedly told them that they would not hear the noise when they test drove it because it was a morning appt and it only happens after extended driving. I had also told them this on the phone when I originally made the return appt. They still insisted on wasting time with a test drive in which they of course did not hear anything. Then, they said they “don’t know” how to possibly fix a noise they can’t hear (which again, I warned them about) even though I described it in detail; also, we are talking about BRAND NEW BRAKES. How many problems could there possibly be with something that was replaced by them 2-3 weeks ago? I appreciate that they've been willing to go back in and fix things without charging me (as they shouldn’t), but I could never recommend this place's work to anyone.

Fantastic experience: Wonderful people. Very efficient!

Negative experience: Went to the office on Friday July 21st. Wife and I were there for almost half an hour and the only person who even acknowledged us was Arnold the car repair guy. 2 staff people were talking about another customer when a 3rd employee came in walked right past us never said word.we were the only 2 people in the office..after the other customer left. I left a message on there office phone never heard back.

Fantastic experience: Very good and efficient service.

Fantastic experience: Top notch service and courteous

Fantastic experience: Very clean, very quick, and helpful .

Negative experience: Google has the travel agency hours wrong; they open at 9am, not 8:30.

Fantastic experience: I will recommend Travis Detrick for helping me with my maps and TripTik routings for KSC Visitor Complex, FL., Hershey's Chocolate World, Hershey, PA and Virginia Beach, VA. Thanks again for your help, Travis.

Negative experience: I will never go back to this AAA again!!! We had the worst experience ever. It took three weeks to schedule a trip to New Orleans. We had to go back three times, it took three weeks! But before that we had a schedule appointment for Saturday, when we got there, They informed us that the agent didn’t work on Saturday and the appointment was canceled. Our agent made so many mistakes. She needs to be trained or retrained . And the manager was so rude. I’ve been a AAA member for over 40 years.After this experience I don’t know if i want to renew my membership.I pay my membership fee every year for good service, this was far from it. Thank, you Jasmine for your quick response to this issue.

Fantastic experience: Very helpful staff and familiar faces from other AAA locations.

Fantastic experience: Awesome!

Negative experience: Very bad customer representative

Fantastic experience: I can't thank Molly Lally enough for the excellent, professional and kind service she provided in helping me find a new insurance company. I was in the company of someone who really knows her business. This was the best experience! Thank you again Molly.

Fantastic experience: Great service

Fantastic experience: While charging at the EVGO charging station. The staff was very nice to me and helpful with information on the brand of tires they sell and service.

Fantastic experience: Difficilt crash repairs completed ahead of time and under the estimate. Communication was excellent. Highly recommend!

Fantastic experience: Justin at AAA Car Care in Gahanna was very helpful. We needed time to decide what to do with the car. When we decided it needed to go to the Auto-recyclers, he gave us some names and allowed the car to stay in his lot until we could work it out. I appreciated his time, ideas, and patience. Thank you!

Fantastic experience: Justin put on a steering wheel cover for me. It took less than a minute and he was super nice and very helpful!

Fantastic experience: Nice guys.

Fantastic experience: Visited this AAA Repair Shop earlier this month. The shop is a great little place...the staff was both friendly & helpful. I called & spoke with Arnold who helped me purchase wiper blades using my (BOGO) coupon from my AAA magazine. Arnold was GREAT❗I definitely would recommend this Store to anyone looking for auto repairs/parts.

Fantastic experience: Great people to work with to plan a trip.

Fantastic experience: Great service

Fantastic experience: I always have most pleasant experience at this AAA! The staff is super nice and they make me laugh. :o)

Fantastic experience: Very helpful, but sad to hear they are doing away with their travel guide books and maps. Lucky for us they still had some in back which they retrieved for us and our cross country trip. Even though we have GPS, we like to have the guides for suggestions. for accommodations and places to see. Love having a real map in hand.

Fantastic experience: Professional, helpful, great suggestions and an app to go with the trip tix. Its always to have good paper doc when we travel out of state. Apps are great, but of management. App+maps, perfect.

Fantastic experience: Very nice get my international driver's license here in less than 15 minutes in and out

Fantastic experience: Everyone there was very helpful !

Negative experience: There is not discount for being a member for Disney World but they advertise it is SMFH what else is a lie

Fantastic experience: Fast and friendly service.

Fantastic experience: Arnold is a true professional. We were stranded with a tire blowout and he got us taken care of and back on the road. Very professional and honest. I would highly recommend.

Positive experience: Very professional and courtesy did great job at close to estimated price

Positive experience: In and out, got my international driver's license here.

Fantastic experience: I never did one star. I left a review of they were great. It was a A+ experience. I have no idea where that one star came from and I'm sorry it was there. They did a awesome job and helped me with my account. I have been with AAA for 40+ years and the one on Hamilton road it run by professionals, caring, helpful people. I'll use them again and again. Thank you

Fantastic experience: Quick, efficient good service

Fantastic experience: Great job, very friendly repairs were done inappropriate time frame.

Positive experience: It was fine. We were there when the travel dept was closed.

Fantastic experience: Pleasant people

Fantastic experience: Always good service, polite and helpful.

Positive experience: Little slow getting help but otherwise good. Stopped in for a couple maps.

Fantastic experience: I had a tire emergency and contacted this location for a quote. Joel D. was very helpful. He answered all of my questions and made special accomodations to ensure my car was ready in time for me to get to the airport to pick up my mom. I will definitely revisit this location and recommend.

Negative experience: Was told my oil change would be around 45 mins to an hour. Took 2 hours and the last hour they keep saying all they needed to do was out the panel back on. Never returning

Fantastic experience: Great place to go, but its a smaller scale----we like it that way, so we will be back.

Fantastic experience: We used the travel service of the Gahanna OH AAA office. Travis Detrick did an outstanding job for us planning our summer vacation (hotel, air, car rental, travel insurance, sites to see). We're now committed customers of Travis.

Fantastic experience: So this has nothing to do with a towing service but everything to do with personality! My boyfriend and I were unloading a dryer and Josh drove by in his AAA truck TURNED AROUND and parked and asked if we need help carrying the dryer to its destination!! I’m not sure which AAA company he works for but if he’s willing to help a stranger with a dryer he’s willing to go above and beyond for a customer with a towing issue. I hope this gets to josh! Thank you!

Fantastic experience: This is a great car shop, I can count on them to help whenever we my much loved wheels need attention.

Positive experience: Friendly staff. Great customer service that went above and beyond to do research to clarify information about a Consulate's document requirements. Great perk for AAA members is free notary service! Will go there in the future whenever I need anything notarized.

Fantastic experience: Most of the staff in the automotive side have been there for some time. Front desk is knowledgeable and helpful. Mechanics are spot on with repair needs. I am a do it yourselfer, but these guys are "Pros". I have used the shop many times for several vehicles. They are good.

Fantastic experience: Always great and friendly service.

Fantastic experience: Thank You!

Fantastic experience: Very knowledgeable, informative. Followed covid 19 protocol. Will go back.

Fantastic experience: I asked for an Alignment, they checked to see if I needed it first before actually charging me. Most places would do the alignment whether I needed it or not. Really Appreciated that.

Fantastic experience: In and out fast.

Fantastic experience: Very knowledgeable staff; had my trip tik tour books & a paper gold out map together for me in no time

Negative experience: I went in for an oil change. Upon completion they mention to me that my truck battery needed to replaced. I was shocked and disturbed from what I herd from the mechanic. I told them them that I just replace the battery in February 2020. They told me the terminal were dirty and should check the warranty and have it replace. As soon as I got home. I checked the battery. First off the the terminals were not dirty and in fact very clean as if it was brand new. Secondly I try to charge the battery only to find that the battery was completely charge. I am not sure if I can trust this place.

Fantastic experience: FANTASTIC SERVICE AND CUSTOMER CARE ❤

Fantastic experience: I had this store make a triptik for a cross-country trip. It was incredibly useful and had all of the details you need to make a long car trip easier. I would recommend this store to anyone looking for advice for car travel or trip planning.

Fantastic experience: This AAA location has the friendliest staff! I was really surprised by how patient they were with my multiple questions. I needed to completely rearrange my travel plans, which I didn't even book with AAA, but they were so helpful and pragmatic in thinking through various ideas with me. I would use this location over and over again! 10 stars!

Fantastic experience: Great service and excellent deal on tires....buy 3and get 1free.

Fantastic experience: Very fast and did a great job. Very friendly and excellent customer service

Fantastic experience: Anthony & his crew did an excellent job for me! Impressed with the friendly service. Could not believe how clean the facility was (including the bathroom)! Thanks, guys, for your excellent service. Highly recommend TireDiscounters!

Positive experience: Good food. Friendly staff personal touch.

Negative experience: It took 3 1/2 weeks for the employees to get back with me regarding my trip.

Positive experience: Unfriendley service at 3pm. Was told they close in 30 min, no help. Was told go to expo for info.

Fantastic experience: Everyone here is extremely friendly and I've never had a bad experience. The travel agency made our honeymoon affordable and stress free! I would highly recommend this location for any service!

Negative experience: People did not acknowledge me. When they did, I felt like I was bothering them.

Fantastic experience:

Fantastic experience: Got my college age daughter 9 months free emergency service.

Fantastic experience: Joel felt there was a problem in my car's cooling system caused by some air in the system. This was causing a gurgling sound when running the engine. Joel did everything from vacuuming the cooling system to replacing all the coolant; but, the sound still persisted. He didn't charge me anything despite all the work. How honorable for Joel and he AAA team to not charge me! It is great to work with these men.

Fantastic experience: Quick service and help

Fantastic experience: Excellent experience

Fantastic experience: Had my windshield replaced. Very nice folks. Stefan was a gentleman.

Fantastic experience: Very helpful

Fantastic experience: Good, trustworthy service

Fantastic experience: We can't praise enough this location and particularly its staff!! The manager, Tim Chatfield, is always very pleasant and helpful. He goes the extra mile to help us and is very thorough in explaining what needs to be done and why. The pricing is always very fair. Also, the employees here are likewise very friendly and helpful! A special shout out to Leo! He is so helpful, willing to take the time to explain what needs to be done, and just so pleasant!! Always nice to see him and Tim! For these reasons, we will always take our vehicles to this shop and recommend it to friends and family!!!

Fantastic experience: Went to AAA to get trip tics. They were set aside to pick up.

Fantastic experience: Called and ordered a set of low profile, run flat Michelin tires on Friday. They found a set and had them available for installation on Saturday morning at 8:15. In and out by 10:00am. Great service!