Caribe Express

Negative experience: Terrible customer service, I had already been told about their lack of manners. They think they are still in Cuba with their bad behavior. Not recommended at all, better to look for any other shipping agency.

Fantastic experience: Excellent opinion of the colleagues who attended me.

Negative experience: My dad made a shipment 1 month and 2 weeks ago and it still hasn't arrived. Honestly, I do not recommend this agency at all. They don't even deserve one star, terrible service. You write to them privately and they respond, but in a rude manner, and then they say they are professionals. They should learn from the apps in the US to understand what professionalism is. What they do is reply with gossip, as if they were talking to a neighbor. I honestly have no positive comments.

Negative experience: I have been used to going to this place for years, but lately they have had terrible service. On more than one occasion, I have seen how they mistreat people, especially the elderly. I don't understand how they hire people like this to work with the public. I would never recommend it.

Negative experience: Terrible customer service overall. If you don't feel comfortable dealing with people, then look for another job. Moreover, the service is awful. Things get lost. I recommend not sending anything with this agency.

Negative experience: I went to the office at Elizabeth Avenue on Friday and had an unpleasant experience with the girl who attended to me. I simply asked her how much a flight to Cuba would cost. She was very unprofessional and gave me an attitude. Instead of doing her job and searching for a flight, she just said, "They are expensive." Finally, after I insisted, she decided to do her job and look for a flight. I am very disappointed. We have been using this agency for 25 years and have never had a problem before. I recommend that the owners be more selective with their hired employees.

Fantastic experience: Very good service and attention if you are Cuban and need to make any money transfers, food, miscellaneous and more, do it with Caribe Express, your best option in agencies. Note that the beautiful redhead who is at the first desk attended me, very kind and professional, always willing to make sure customers leave satisfied with the service. Thank you Caribe Express.

Fantastic experience: I was attended to very well, grateful for their work

Negative experience: I would never return to this place, they have zero ethics and no education!

Negative experience: It is sad that they hire people who do not have the professional ethics for customer service, prioritizing rudeness instead. I do not generalize the place, but one person I asked for information was really very unpleasant. By the way, we were not Dominicans; from what I see in the response, you are the same girl who was rude (the one at the first desk). I invite you to have ethics; you didn't even take the time to say 'good afternoon' and you also did not let us speak so that you could really see what we were there for. You simply said that 'we should not sit down and that we do not ship to the Dominican Republic' when we really hadn't asked you that question. Anyway, this opinion no longer matters since the word education is too big for you!!! It’s not just me saying it... There are many opinions about you if you don't realize it!!!

Fantastic experience: EXCELLENT AND PROFESSIONAL SERVICE AT ALL TIMES.. YOU'RE THE BEST

Negative experience: It is really very unpleasant and uncomfortable to go to that place, I would never return. The people who work there are very unpleasant and rude; they are the shame of the Cuban exile. They should learn from the rest of the women in Latin America who are very educated and professional, not to excuse or reprimand them. It is the result of 60 years of communism. In short, the Cuban of these times has nothing to do with the historical Cuban exiles; they carry communism in their veins. I spent a considerable amount of money, but you shouldn’t thank them for their terrible service and bad treatment. Definitely very disappointing.

Fantastic experience: Very good

Fantastic experience: Excellent services. Blessings to all.

Fantastic experience: Excellent service, timely delivery.

Fantastic experience: Very good

Fantastic experience: Very good service

Fantastic experience: EXCELLENT, GOOD PHONE AND IN-PERSON SERVICE, SECURE SHIPMENTS AND GOOD UNDERSTANDING WITH THE GIRLS WORKING THERE. GOOD MANAGEMENT FOR GETTING A NEW PASSPORT AND VERY FAST AND RELIABLE FOR SHIPMENTS. THANK YOU FOR EVERYTHING!!!!

Fantastic experience: The prices to send money are very good

Fantastic experience: Excellent attention and services, very kind, and they attend to the customer with love and dedication, thank you very much for your excellent work, in Elizabeth NJ.

Fantastic experience: It’s a good places the lady in the front desk is very friendly and profesional

Negative experience: The only thing I'll tell you is when you go, stop being so kind because in the end, none of you are. They treat you well, okay, they treat you badly, well, they send all of them, you know where, don't let yourselves be fooled because for nonsense there are circuses.

Fantastic experience: Good service, friendly and professional treatment. Recommended.

Negative experience: I was thinking of sending here, but the negative comments never lie, bye

Positive experience: It's better in person to find out more about what one needs

Negative experience: Never pick up when called

Fantastic experience: Excellent. Super nice.

Fantastic experience: Fast and safe and a very friendly service. I liked it.

Fantastic experience: Nice people very efficient

Fantastic experience: Very professional staff. They were wearing matching uniforms.

Negative experience: What bad service, really, what an arrogant woman to attend dammmm ‍♂️

Fantastic experience: Good

Positive experience: There was a line but it moved fast.

Negative experience: Si usted se quiere sentir con el peor trato que se pueda dar a un cliente venga a esta oficina que la falta de profesionalismo,mala actitud,falta de respeto le sobran para que tenga un día bien triste y frustrante sin poder resolver cualquier gestión que no es gratis. Es el mismo trato desagradable que obtendrás en una misma oficina en Cuba con esa falta de empatía y profesionalismo. A la gerencia un consejo, busquen personas a fin con el trato al público

Negative experience: Muy mala experiencia el trato es malisimo en lo personal me trataron mal, estuve llamando casi una semana y no me atendieron el teléfono y cuando lo hicieron casi no me dejaron ni explicar mi inquietud solo repetian lo mismo como grabadora. Es una pena que maltraten a sus mismos paisanos, abusan por que no hay más agencias para enviar

Fantastic experience: Excellent bridge to help family members in need in Cuba.. Awesome service and attention.

Fantastic experience: Maravillosa atención

Fantastic experience: Muy bueno

Fantastic experience: Excelente lugar y el personal muy amable y respetuoso.

Fantastic experience: Esta oficina de envíos, es muy buena, son muy atentos, se lo recomiendo a todos.

Fantastic experience: Buen abiente y amables...

Fantastic experience: Muy buena agencia para envíos ha cuba

Negative experience: La foto que me hicieron para el pasaporte es horrible me preocupa me dejen entrar a CB. Lleve sus fotos si vas a esta agencia.

Fantastic experience: Excelente

Negative experience: El cervicio más malo de los EE UU, envié una planta eléctrica y lleva 6 meses y no ha llegado , siempre g llamo es una mentira distinta.

Negative experience: La muchacha sentada en el primer escritorio es muy desagradable. Fui por una foto de pasaporte y me dijo que no cuando es muy obvio que tienen ese servicio. 0 recomendable, a ver si re evaluan su personal.

Negative experience: Muy mal servicio te cansas de llamar y no cogen el teléfono y cuando vas a la oficina están alli sin hacer nada y muy mal trato q dan algunas .

Fantastic experience: Muy buena atención

Positive experience: Bonitos productos, la atención de igual manera

Negative experience: La atención es pésima no la recomiendo a nadie.

Positive experience: Muy buena atención Muy amable

Negative experience: No contestan el teléfono 4 días seguidos llamando y nunca contestan. En lo personal no recomiendo esta agencia. Si así son con las llamadas como será el servicio. Mejor llamen a florida q muchas.

Fantastic experience: Eficiente y calidad en su servicio, bendiciones

Fantastic experience: Good

Negative experience: Terrible service. They gossip more in the 20 minutes it takes to help you than actually help you.

Negative experience: Awful Place. No Customer Service at all. Rude employees.

Positive experience: Llamar para envío de dinero a Cuba la atención es tediosa

Fantastic experience: Muy buen servicio y muy amables

Fantastic experience: Good

Negative experience: el peor servicio al cliente, uno va a hacer una pregunta y no te dejan ni desarrollar, solo te dicen estones de Cuba, y cuando vas a preguntar solo dicen esto es de Cuba sin drjarte hablar, me. pregunto sines que en Cuba se tratan ellos tan mal que tienen una forma espantosa de servicio al cliente y creanme es igual en todos lados, en Miami por ejemplo los. cubanos tienen pésimo servicio al cliente, no estamos en Cuba señores

Negative experience: Pésimo servicio el de esta compañía.Mis paquetes se perdieron luego de esperar tres meses y estas personas no dan ningún tiempo de explicación ni responden teléfono .Es una agencia que cobra altísimos precios y no hacen bien su trabajo .Las señoras que trabajan son poco profesionales y te atienden comiendo y con una actitud como si estuviesen en Cuba.No pierdan su tiempo ni su dinero ,”No vale la pena”.

Negative experience: EN EL 212 ENVIE UN PAQUETE CON ELLOS A CUBA Y SE ME DEMORO MAS DE 5 MESES JURE NO VOLVER A PAGARLE POR SU PESIMO SERVICIO EN EL 2021 UN AMIGO ME CONVENCIO DE QUE ESTABAN TRABAJANDO RAPIDO PESE A LA PANDEMIA ,EL 8 DE AGOSTO DEL 2021 ENVIE 3 PAQUETES CON ELLOS Y TODAVIA HOY 10 DE MARZO DEL 2022 MI FAMILIA ESTA ESPERANDO LOS PAQUETES ,LUEGO QUE COBRAN EL DINERO DE LOS PAQUETES NO LES IMPORTA ABSOLUTAMENTE NADA MAS

Negative experience: No lo recomiendo la persona que me estaba atendiendo a mi esposo puso la dirección mal de Cuba estaba en todo menos en lo que tenía que estar atendiendo lo que hablaba el señor que estaba hablando con la habanera en vez de atendernos a nosotros malísimo el servicio

Positive experience: Recomendable para trámites de pasaporte cubano,así como envíos a la isla con precios muy competitivos. A veces el trato no es el mejor, pero todo depende de quien te asista.

Negative experience: Horrible place to call and to be attended if u want to waist your time call Caribe Express.

Fantastic experience: They renewed my password faster and cheaper than others (just 1month+). I saved time and half money. Thanks Caribe!!!

Fantastic experience: Super

Positive experience: Todo muy bien , gracias

Negative experience: Do not use this agency , run away from it!! I went to renew my passport two months ago after paying a high fee and still nothing!! I call constantly and the girls working there have no answer for me. Very unprofessional and had to cancel my trip twice!!! There excuses are lame and it seems they do not want to help their customers.

Negative experience: Este negocio es un desastre, solo ofrese mal servicio y mentiras, no lo recomiendo.

Negative experience: Siempre recomende esta agencia para trámites de pasaporte y envios de medicinas a Cuba a mis amistades ya que nunca había tenido problemas antes. Pero mandé a hacer la prórroga de mi pasaporte el 30 de Octubre y la persona q me atendió me dijo q lo recibiria de 3-5 semanas. Todavía hoy después de 8 semanas aun no lo recibo, ya tuve q cancelar el viaje q tenia reservado para Cuba y cuando llamé la excusa q me dieron por el atraso es q mi pasaporte iba en un paquete con otros pasaportes donde uno de ellos tiene problemas y hay q esperar a q lo arreglen para enviarlos todos juntos. Eso es una falta de respeto y profesionalismo ya q los demás no tenemos culpa y pagamos por nuestros servicios individuales no en grupo. La mayoría de las veces q se llama no contestan el teléfono y tampoco devuelven las llamadas. Ojalá q la supervisora o alguien q represente esa agencia pueda ver este review y darme una respuesta concreta y profesional. Tengo pasaje sacado próximamente y espero no tener q cancelarlo nuevamente. I always recommend this agency for passport procedures and shipments of medicines to Cuba to my friends since I have never had problems before. But I sent to extend my passport on October 30 and the person who attended me told me that he would receive it in 3-5 weeks. Even today after 8 weeks I still do not receive it, I already had to cancel the trip that I had reserved for Cuba and when I called the excuse that they gave me for the delay is that my passport was in a package with other passports where one of them has problems and you have to wait until they fix it to send them all together. That is a lack of respect and professionalism since the rest of us are not at fault and we pay for our individual services not in groups. Most of the time they call they do not answer the phone and they do not return calls. Hopefully, the supervisor or someone who represents that agency can see this review and give me a concrete and professional answer. I have a ticket taken out soon and I hope I don't have to cancel it again.

Fantastic experience: Este lugar es mui inportante un mui buen trato respetuoso

Negative experience: Horrible Customer service, they don't answer phone calls, and if they do one of the workers usually has a nasty attitude.

Fantastic experience: Muy bueno. Gracias

Fantastic experience: Buen servi io

Positive experience: Atención eficiente y amable del personal de oficina.

Fantastic experience: SIEMPRE CONFIABLES Y MUY ATENTOS EN SU SERVICIO. VALE LA PENA.

Fantastic experience: Riquísimos menú!

Negative experience: La peor agencia de todo estados unidos, cobran carisisimo y el servicio es pesimo pero pesimo para no decir inexistente, deberian cerrarlo Llevo mas 3 dias esperando por un dinero q aun ni han llamado para decir nada

Fantastic experience: pese a la multitud atienden bien

Fantastic experience: Mi opinión es que tienen un buen servicio al cliente, vivo en West New York, pero siempre me comunico y hago mis envíos a través de este "Caribe Express de Elizabeth" le doy 5 estrellas.

Negative experience: La agencia q radica en elizabeth maltratan le faltan el respeto a las personas no atienden bien y dan mala información nunca saben dar una información clara parece q tienen una metologia de no dar información con procesos q ellos mismos hacen con esas mismas instituciones y q ellos hacen tramites a los clientes cada ves q quieres hablar con un supervisor nunca esta esa es otra de las faltas de respeto ellos nunca saben nada deberían de eliminar estas agencias no cumplen con estándar de éticas profesional.

Positive experience: Todo bien le mandé un paquete con medicinas a mi familia.

Fantastic experience: Very professional

Fantastic experience: Te atienden bien

Fantastic experience: Very Convenient

Fantastic experience: Good place to send money

Positive experience: Was very nice the people was nieces no complain

Negative experience: They don’t answers calls want my family do research on where the package we sent them and paid for thru them. Seems packaged might be lost and Ulrich all he does is argue with you like if it’s your fault never responds on time days later. Service not good at all lazy ! No vayas con esta agencia no sabes lo que hacen !!

Fantastic experience: Económico, pero siempre hay mucha gente.

Positive experience: Muy práctico y serviciales ......

Fantastic experience: una experiencia muy tranquila, m atendio UN hombre y fue muy agradable, resolvi mi problema muy rapido, gracias

Positive experience: Good

Negative experience: Es la obligación de la compañía y no del cliente investigar lo que pasa con el proceso del pasaporte cuando pasa el tiempo establecido. En mi caso tuve que ir varias veces a la embajada hasta que lo resolví. Uno paga el precio que ustedes establecen por los servicios y lo menos que uno puede esperar es un buen servicio. Tienen que buscar un método eficiente para esto no ocurra en el futuro.

Fantastic experience: Muy buena atencion.

Fantastic experience: The owner was very helpful

Fantastic experience: Para mi son muy profesionales muy buena atencion

Fantastic experience: Fuimos atendidos cordialmente por la única trabajadora de la oficina.

Fantastic experience: Confiables

Fantastic experience: Trato afable y seriedad