AAA North Penn

Negative experience: Cancelled membership will never spend another dollar at this place again It's really gone down hill and frankly they charge 5x as much as a regular tow service call. I could have gotten an Uber and bought 5 batteries for the cost they charged me to change. Also it just needed a jump Why am I paying a yearly membership only to get fleeced by service calls as well?

Negative experience: After helping a friend attempt to set up a lockout, they called back to tell us that the two companies in the town they are in are both refusing the call, one to being closed and the other just said they were to busy and that they had nobody else, really there were no other towing companies in a fifteen mile radius to old forge? They told me to feel free to call a company outside the service area that are AAA providers and that they would reimburse my friend. So he pays for a service that he can’t use in an emergency situation? The man I spoke with was extremely rude and just flat out of no help, they would never reimburse him I know that and reading reviews apparently this has happened to other people. I myself have AAA roadside assistance and AAA auto insurance as well as homeowners and I can tell you without a doubt, they just lost my money.

Fantastic experience: Jim came to house. He was extremely nice and helpful and took care of everything. I highly recommend him. Go Bears!

Fantastic experience: Excellent

Negative experience: ABSOLUTE train wreck of a place. I have been a member for decades but at this point I'm cancelling my membership and so is the poor person who tried to buy my vehicle. we were given bad info multiple times at this facility we ended up going to another tag and title place after 3 trips to triple AAA with 3 different forms from them to fill out. TURNS OUT YOUR FULL OF IT, and none of those forms needed. CAR SOLD AND TITLE TRANSFERRED NO THANKS TO YOU. we wont be back, your losing 2 annual memberships over this and I can guarantee you will be losing more if this is how you treat your customers these days.

Negative experience: I needed AAA assistance with battery today, May, 2, 3024 at 12:30 pm at Costco in Allentown and so, I phoned in the 1-800 line. A woman asked for my membership number and after 15 minutes of that same automated recording she tells me she going to connect me to the Scranton office. A man answers and asked for memberships number, name, and mentions the telephone number ending in 1211. I refute that and give him my cell phone number. Ok, please hold. Another 15-20 minutes later, a different lady tells me she needs my information again as my request was list, she reveals that the main server is in TX and they are having a huge storm, the entire system is down and if I could wait . . . . Noooooooo! I’m sitting in the car, it’s so hot and I’m thinking the main frame in TX? Why is the whole system controlled by one mainframe in TX? We are in Northeast PA! I was so anxious and upset, I told her the minute I get home, 8m cancelling my membership. 50 years of driving and AAA membership and this is the service I receive from this company and at $110 a year. For what? A member just continuously renews each year and never thinks twice about the reliability of these companies’ computers and how they could affect our asking for vehicle help. The highlight of this story was the gentleman who showed up from YOCUM TOWING & DISCOVERY who happened to be nearby getting coffee at the WaWa and stepped in to help us. His name is either Joe or George! Thank you for your immediate response and 32 year knowledge of vehicle mechanics.

Fantastic experience: Too notch customer service! Thank you Ann Kilker, Member Service Specialist for your attention to detail and efficiency. Your calm, confident demeanor helped me deal with a very stressful situation.

Fantastic experience: Got the answers and information I seeked

Negative experience: Car broke down called AAA was told what tow truck service was coming, waited an hr called back was told within 1/2 hr as I was waiting my battery died so now 2 cars are down, finally 2hrs later got a call from AAA and was told they could not get a tow truck out tonight, was told I could leave both cars there if I was in a safe place, no I'm not I am on rt 80 was told to call police and they could get me a tow. it would have been nice to get a phone call telling me this so I could make other arrangements I am very dissatisfied, so my suggestion to you is keep people updated in a timely manner, I had to call a tow truck myself to help us. Cost $257.00 which I am supposed to get reimbursed for. AAA is supposed to be 24/7

Fantastic experience: The cleanest, most helpful AAA place I've ever been. Customer service was great.

Fantastic experience: I went to AAA to get my passport photos done. Melissa helped me through the process and printed out a paper stating everything I'd need to bring with me to apply for a passport. She was extreanly friendly and personable and made the process easy. Thank you Melissa!

Negative experience: Maria gives horrible customer service. Not a professional at all. Her entire demeanor is disgusting. Talks about customer in their face. Just down right rude.

Negative experience: If you ever have the displeasure of being waited on by Maria Slocum, RUN! I have never met a more rude, condescending and unpleasant representative. It's a shame a normally reliable company like AAA has its bad apples. Save yourself the trouble and ask for any one of their other representatives. My favorite part was when she repeatedly discarded our paperwork without even looking at it. Thanks for supporting your returning service members! Response: We provided everything on the checklist given to us by Penndot. It's sad that 5 people at your branch had to call Harrisburg and even then didn't know what to do. Lucky for us another office had someone knowledgeable that was able to assist us.

Fantastic experience: Very very nice people and very helpful

Negative experience: We call for a tow at 301 P.M on Tuesday, January 3rd. 2023 still waiting it's now 6:37 P.M told twice 25 more minutes. Enough said extremely poor wait time. Oh, there finally here it's 6:39 P.M

Negative experience: Absolutely the WORST! Don’t even bother getting their service. Average wait fir a tow truck to come is 2-3hrs++. And you MUST be there or they won’t cover the tow. So if you’re stranded on the side of the road and it’s cold you can die of frostbite waiting fir them, Use a different service.

Positive experience: Worthwhile getting the membership if you moved to PA out of state and need to title/register. You'll get the membership and title/registration for about the same price that you would spend at a tag and title. Regarding roadside assistance -- I was frustrated to find out that AAA doesn't carry my battery type. I am glad I found this out on my own ahead of time and not while I was stuck with a dead battery. They should probably inform customers of this prior to them signing up for a membership if they have a car that they are not able to provide service to. The app is very dated and the interface needs a lot of work. The website could additionally use an update. There is no way of figuring out what your username is if you forget it. I had to call customer service just to find this out. Cruise fares were about the same price as going directly through the cruise line.

Negative experience: Overly experience to transfer a title and get a new plate. OMG felt like I was buying another car....lol

Negative experience: One star is one more than what is deserved. On two separate occasions, I was told a tow truck was not available and I should try to call back the NEXT day in the morning. Forced to pay out of pocket for my own tow and to this day, still not reimbursed. Waste of money, waste of time. Do not recommend.

Fantastic experience: Very professional. Quick service. Simple process

Negative experience: I called for assistance for my dad, the lady I spoke to was extremely rude and after maybe a minute ended up hanging up on me. Thank god it wasn’t an emergency situation.

Fantastic experience: Friendly people and good service!

Fantastic experience: Ms Donna was amazing!! I can’t thank her enough for all her help with getting my car registered and titled today! She was amazing!!

Fantastic experience: People here were great and we were in and out in timely manner and got insurance on vehicle and title done and all with happy people which was a plus to have serve us thank you AAA

Fantastic experience: Very nice & polite, professional, they do actually go the extra mile for you here,& enough workers, & great hours ....finally! an all day Saturday hours.

Negative experience: A couple weeks ago I had an issue with PennDot when I applied for and received a replacement, Honor Our Veterans license plate. The registration that accompanied it came back with the leasing companies address instead of mine. I stopped at the Scranton AAA North Penn office, motor vehicle dept. The lady I was dealing with didn't know what to do. She went and got another lady who claimed she worked at AAA a long one time and knew what she was talking about. She told me I had to get a power of attorney from the leasing company in order to have PennDot change the vehicle registration to my name. Not being happy with her response. I went to my Pa Senators office and they just went to PennDot and got it changed with no problem. I did not need any power of attorney. Anytime I go to AAA North Penn Scranton. They always give me bad advice. I'll will never ask them again.

Fantastic experience: Very happy. with the people there took care of all my stuff . I have been going to AAA for many yr's. very helpful..

Fantastic experience: Nice people who are always there to help!

Fantastic experience: A the help you'll need planning the vacation of your life. Just trust them they will take great care of you.

Fantastic experience: They were very helpful. Its nice to meet people that knows what they're doing.

Negative experience: Nobody there to help me. They gave me a phone number for a help line.

Negative experience: Absolutely the worst customer service I’ve dealt with from any company, ever. My car blew a tire on a country road in Wayne County yesterday evening. First, I was hung up by an employee named “Lane,” and then — after waiting an hour and was told by another employee that service was on the way — I received a call from another disgruntled employee (again, after waiting on the side of the road for an hour) that the guy at the garage went home early, was not coming, and I was on my own, and he said “Good Luck” and also hung up on me when I asked what was I supposed to do now. In the end, I fixed the flat tire myself and got home safely. Total lack of professionalism and concern in an emergency, and, moreover, I PAY for this service and was supposed receive. After this horrific experience, I would not recommend, or use, AAA North Scranton. The employees were rude and borderline hostile over trying to understand where I was broken down (as if anyone has control over where their tire is going to blow out), and they couldn’t coordinate with themselves how to get a truck out to me. Also, no supervisors were available to talk with. Again, I can not emphasize that for a company that is supposed to help with 24/7 roadside service, they abandoned me and did so in the most unprofessional, uncaring way.

Fantastic experience: They can't help enough. Pleasant, efficient & fast.

Negative experience: The worst AAA branch in the USA. The guy said it’s very strange you broke down in front of auto shop. They wouldn't send tow truck. I’m a paying customer. These people don’t care and are very racist people. AAA need to closed this branch down. For sure looking for better commercial policy because AAA in Pennsylvania is a joke waste of money. They can’t provide services so why pay.

Fantastic experience: The girl who helped us sign all of our loan paperwork was very thorough.

Negative experience: I thought Diane was extremely rude. she rerouted an emergency tow call to someone else's voicemail in her office because she didn't want to have an adult conversation. I am shocked to realize this is what I'm paying for annually. This is not how adults act and/or interact.

Negative experience: Everyone at this office tells me to do something different. I got hung up on 2 times. What a joke. Poor service.

Positive experience: Very helpful

Fantastic experience: Everyone is very helpful.

Fantastic experience: Very well organized with very knowledgeable people doing your paperwork

Fantastic experience: Clean. Excellent staff.‼️♥️

Negative experience: WE DON'T HAVE ANY TRUCKS TO TOW YOU. Unprofessional, horrible customer service. Call them and they said that they had a truck on the way. The truck never showed up and then when I called AAA again they said that they had canceled the call. When I asked for a reason they didn't not give me one. They told me to call back the next day and they gave me the runaround. They told me that they did not have any trucks to tell me. They told me to find a company on my own and have them tell me and that they would reimburse me. I end up doing this and I never got reimbursed. This is how they treat their members that have been with them for years. Not Recommended.

Fantastic experience: Friendly staff and quick service.

Fantastic experience: One stop shop for all your automotive and travel needs. Associates are always helpful and friendly. Worth the membership fee.

Fantastic experience: Great service!

Fantastic experience: Carmita was so very kind and professional. Highly recommend her for all your tag/title needs.

Negative experience: I have never been so disappointed with the company as I am now. When needing roadside assistance, very poor, in the 3 hours waiting no one came. I call AAA back so many times just to be told another tow truck was assigned to the call . I started calling the service myself and after speaking to the server they declined to service the tow. A no time did AAA call me and tell me that a different tow service was assigned to my call. My husband took over dealing with your company and after talking to a person that just came on duty, she said that the tow truck would be there at 5:59 pm well at 6:01 pm it appeared. Thank you for not lying and I finally got to have my vehicle towed.

Fantastic experience: Very nice I like

Negative experience: Junk, waste of money, charging $140 up front with no option to pay monthly, they reserve the right to deny their services completely they are thieves, not worth it!

Fantastic experience: Excellent. Always helpful

Positive experience: Employee was extremely helpful

Fantastic experience: Very professional. Service was quick and easy. Thank you so much!!

Fantastic experience: REI AAA plus I have AAA plus there that comes in handy for if your car breaks down or something like that AAA plus a squared they told you for 200 miles after 200 miles it's a mile and a half for every mile at the girl but I got a ticket AAA Plus has better Christmas heart 200 MI hey I'll take up to a hundred miles

Negative experience: My friend needed a photo card for his driver's license and was told goto the DMV

Fantastic experience: Employees very cordial and helpful

Positive experience: Friendly, helpful staff.

Fantastic experience: Friendly and quick

Fantastic experience: Always great advice and great service

Fantastic experience: Very helpful.Have everything you need for traveling.

Positive experience: My license plate is peeling apart to where I need a new one. I was told I have to purchase a new one. What is the yearly membership for? Free/ paid for advice. So I just sent the paperwork they gave me to the state to get a free one.

Fantastic experience: Michelle is lovely. We booked great trips with her.

Fantastic experience: Went to get document notarized. They took me right away. Nice people, good service.

Fantastic experience: The service was great.

Negative experience: Would not refund money for tickets purchased pre-pandemic. Will never do business with them again ever. I hope they go out of business eventually. Other companies were more gracious and understanding about trips booked for dates during Covid restrictions. AAA North Penn dropped the ball big time.

Fantastic experience: Very friendly staff. They were very knowledgeable and answered all my questions

Positive experience: People were nice. The service was S. L. O. W. AND. I. MEAN. WAIT FOR IT. S. L. O. W.

Negative experience: Current CoVID restrictions, despite current CDC instructions, at AAA resulted in one (1) person "queuing" people into other departments and stacking nine (9) people in the lobby getting very annoyed because one person was taking an inordinate amount of time asking questions about a trip when they should have been shuffled off to someone, OR someone else coming up and taking care of the people that were stacking up. A supervisor was standing right behind the gal "queuing" people, with two "trainees", yet did not do anything, except walk away with the trainees to the back, away from the counter, so as to not appear to have anyone standing around doing nothing. She did not bring anyone else to handle the people stacking up, nor moving the customer to someone better suited handle their questions. So in short, they need a better system, or a better manager/supervisor capable of handling the customer flow. Expect to have to wait. The current building is new, nice offices. But they had a better working system in their Scranton office.

Fantastic experience: The only place I will go to for title/registration. I canr here from. Out of state and they made the process so easy. Rene Hayden is the best.

Fantastic experience: Useful, professional. Great new space.

Positive experience: Help alot with paper work

Fantastic experience: Staff friendly

Fantastic experience: Super friendly and fast service with a very clean environment. The girls there are so sweet and truly seem like they enjoy their jobs. Thank you especially to Melissa for doing a great job on my international driver's license!

Fantastic experience: They luggage for all different types of trips adults teenage, and little kids too bags maps books, toys and magazines, masked too and you can renew you passed portraits for passports

Fantastic experience: Stopped to get a easy pass. Fast. In and out.

Negative experience: I have been a member of AAA for 40 years since 1980. First time I’m highly disappointed with their service. I called at 8am for battery service. It is now 3 hours later. I was told twice I would get a call from Clarks in Clarks Summit with an ETA. I’m Still waiting a call. AAA ought to drop Clarks as a provider. This is terrible service!

Fantastic experience: Staff very helpful i am glad to be a member

Fantastic experience: Peace of mind when you are away or even when you're not

Fantastic experience: Really great space, very kind agents, and go extra mile. Dana was a great agent! Her supervisor too. Expensive from my SSI viewpoint!

Fantastic experience: Came here to get something notarized. I was greeted with friendly people and waited on right away. In and out within 15 minutes.

Fantastic experience: Always a good experience the ladies are always so cheerful

Fantastic experience: Great staff. Very friendly and helpful

Positive experience: Knowledgeable staff, easy to work with.

Fantastic experience: In and out quick, organized

Fantastic experience: Had a wonderful experience today at AAA. I expected a long wait, but walked in a was provided excellent service. The customer service representative was Charlene Ostroski, she very informative and professional. Kudos to the management team for hiring such a friendly and competent staff member. This is what keeps me renewing my membership. Thank you!

Fantastic experience: Excellent staff. Very clean office. Services they provide are exceptional.

Fantastic experience: Very helpful! Makes our lives easier!

Positive experience: Good service

Fantastic experience: Very helpful & passionate at what they do

Fantastic experience: Fast in& out easy parking , very easy to get to.!

Fantastic experience: Nice and helpful.

Fantastic experience: Soo much better than Scranton. More ppl working so u don't have to wait. Lots of parking and they're all very nice.

Fantastic experience: The new location by Staples in Scranton is larger with more than the original 8 spots of the previous location. Very organized and many interesting travel essentials on hand for purchase.

Positive experience: Not bad not great

Fantastic experience: Fast, professional service.

Fantastic experience: Very large and complete site. Everything you need from license to title transfer to travel. Nice helpful people, large parking lot, short wait times

Negative experience: Did not visit.

Fantastic experience: This place can handle everything

Fantastic experience: Very professional, polite, friendly. Buisness was taken care of expeditiously.

Fantastic experience: excelente

Positive experience: Good place for many needs ,friendly people I recommend AAA.