Terms and Conditions - Travoport

Fantastic experience: Riley James: 'she was so helpful.'

Fantastic experience: Player Martin, Good service and I get my boarding pass quickly thank you.

Fantastic experience: Blair martin helped me out with an issue with ticketing and he helped me out with this thank you so much !

Fantastic experience: Blair Martin helped with boarding pass

Fantastic experience: Mr Martin helped me with my boarding pass

Positive experience: Martin will send me the boarding pass.

Negative experience: SCAM! Be weary this whole thing is a scam. Make you think you got a good deal only for them to call you and tell you you cannot take anything but your phone and boarding pass unless you upgrade $600 more to take a personal item and carry on!!!!! And you cannot cancel. So don't do it you end up spending way more.

Negative experience: Scam charge me 750 and now call me your ticket is on hold pay 350 more and we will give you confirm ticket I told them no and stop scamming peoples

Negative experience: completely scam.wastage of time and money.First show special price of the tickets and then refuse to issue the ticket by giving different excuses.

Negative experience: Do not book with these fools, it is a major scam!! They try to get you with a low price up front, then drag you over the coals when you have no choice. You are better off dealing with the airline directly. I repeat, do not use this site, you will regret it!

Negative experience: Scam Alert – Avoid Travoport! Travoport is an absolute scam! They trick you with promises of discounts and e-credits, but in reality, they are just trying to overcharge you for their own gain. I booked a trip with them, and after making the payment, they suddenly tried to add extra charges with no valid explanation. When I questioned it, they claimed it was part of a “special offer” and that I would receive discounts later—which, of course, never happened. I was lucky my bank didn’t allow the extra charges to my credit card. They were trying to force me to approve the extra charge or they won’t provide me with the ticket confirmation number. They were telling to me the extra charge is taxes and airport fee, but when I directly called the air line agency, they told me there is no such thing everything is included with the price of the ticket. Their customer service is a joke. They either ignore you or keep giving empty promises to stall for time. It’s clear that they are only interested in taking your money and running. Stay far away from Travoport unless you want to be scammed! I regret ever trusting them. Save yourself the frustration and book with a legitimate agency instead.

Negative experience: SCAMMERS. Once you book a ticket, they'll start calling you to pay more or just cancel the flight and you will receive no refund at all. It’s blackmailing. Don’t ever book tickets with them.

Negative experience: Complete SCAM!!! You are not told until AFTER the ticket is booked that it is a STANDBY ticket. Spoke with 3 agents and they said that I should have read the fine print - the fine print DID NOT come up until after I had booked the ticket. Not even deserving of a half of a star!!!!!

Negative experience: Total scam. My wife got tickets (supposedly), never got any information afterwards, no ticket, not flight, and tried to charge twice as much as the ticket was advertised for.....when calling the man was yelling at us to take a screenshot of the website and then hung up. DO NOT TRUST THIS COMPANY PLEASE.

Fantastic experience: Clay helped me with my reservations

Negative experience: They don’t deserve a star By the looks of it this is a scam it is ridiculous and also being threatened that they will flag me so I won’t be able to fly I’m so sad I work hard for my money but this the way they scam people is ridiculous the worst scam ever and ontop of that these people don’t let you talk and tell you not to interrupt !! I just can’t they

Negative experience: Worst experience, recommend everyone not to book any tickets through this portal. It’s a big scam ensure to check other websites as well

Fantastic experience: Clay was an excellent player in getting me through the hurdles. It was a pleasure to work with him on this journey!

Fantastic experience: Clay helped me with boarding passes and was wonderful. Thank you Clay

Negative experience: I was helped by Clay. Very expensive and a long time on the line

Negative experience: This company doesn’t even deserve one star. I was under the impression that I was purchasing real tickets for a real flight for a real airline. This was totally not the case. Besides being on hold for over half an hour during multiple phone calls, I had the pleasure of speaking to a nasty condescending associate by the name of Jay Nicholas. After he explained everything to me regarding said fake tickets and how I’m not guaranteed a seat with my three children and that I don’t qualify for any luggage and cannot even pay for extra luggage and I kept coming back with questions for him, he told me that I need to calm down and take a breath and drink a glass of water and he is going to put me on a brief hold and find out how he can make this right. When he came back, he told me that the tickets would now be X amount, almost $2000 more than what I would pay from the airline directly, so I finally told him that I would rather just book it directly through the airline and he proceeded to threaten me by saying that my card was charge and he would red flag my family and I and we wouldn’t be able to travel and that if we do a double booking through the airline itself, that they will cancel each other out once we get to the airport and we won’t be able to fly. These people use scare tactics to make you think that they charge your card, when in fact, they never charged me, so I made sure I locked my card and reported it to my credit card company to not allow these scammers to charge me. I have traveled every single year internationally for the past 35 years. These scare tactics to try and make you purchase their fake tickets with no guarantee that you will actually be on that damn flight is horrible and the fact that they have people outsourced speaking to you with an accent from God knows where, not knowing what the hell they’re talking about is atrocious. Please avoid this website at all costs

Negative experience: SCAM. ... after I booked flight, they called to say NO luggage allowed... no carry on, no personal bag, no checked bag. NO LUGGAGE! SCAM

Negative experience: Terrible agency. Total scam. Stay away from this people, I don't recommend them nor use them again. They presented on website as the cheapest fare but that is not your ticket. After you choose your flight and paid the fair, they called you stating that you can't take carry on or any luggage on this flight. When we realized and trying to cancel the flight, they told you no refund, you agree with term. They told us the term is printed in small printing and you should read about it before buying. All these claim is to make you pay more hundreds of dollar by confusing customer and if you cancel you can't get refund. We end up losing direct flight, and took one stop flight, missed flight, wait 6 hours in Airport for next flight, paying more $127,00 for the scammers plus $40.00 for carry on which can't take with you into the cabin. The luggage left behind and received after three days. All these happened due to this guys changing the flight from non stop to one stop flight to make more money. This guys should not be in business with such scamming tactics.

Negative experience: Scam! Thank God my credit card denied the transaction. They wanted to charge me $200 more per person

Negative experience: FALSE ADVERTISING!!!!! They sell you a ticket for a seat on a plane that isn’t available then tell you that you need to pay to be upgraded to a different part of the plane! Worst customer service I have ever dealt with!!! I only hope they lose their contract with delta and every other airline!!!

Fantastic experience: Clay and Liam were a great help!

Fantastic experience: Clay helped with my ticket and will call with boarding pass

Fantastic experience: Clay helped with getting my tickets!

Fantastic experience: Rhedd butter was very helpful

Fantastic experience: Clay helped me with the boarding pass

Negative experience: On 2/2/24, I was lured into buying some inexpensive flight tickets from TRAVOPORT due to the advertised fees. I called the Agency and was given some basic information about the fees, which with any other airline that I've dealt with in the recent past, was clear and concise and appeared to be without hidden agendas by the way it was explained to me by the travel agent. I bought 4 tickets and paid for them, I then received an email stating that I did not include the luggage for any the 4 travelers. At this point I realized this was not a good sign. I immediately tried to cancel but they were stern about no refunds and the only choice I had was to pay them significantly more. I payed the person the fees and waited for my tickets to be emailed to me but was told by Blair Martin (probably fake name since he had a heavy Indian accent) that I had to write a positive review of him and then he would release my tickets to me. I wrote a review with one or two sentences saying they were a good travel agency under duress but now I'm updating and writing the truth. This experience with TRAVOPORT was the worst ever with a travel agency, these people utilize scam tactics to lure you in to buy a cheaply priced ticket without telling you basic information that they will eventually use against you as an missed error on your part charging you significantly more than the original accorded fees for the flights. FYI these people are probably not even based in the US, they are of Indian accent and they could care less if you threaten them with reporting them to the BBB or the Federal Trade Commission. The Travel agents that will DECEIVE you are Blair, Nadalie, and Davina.

Negative experience: This company operates dishonestly and preys on unsuspecting customers. THE STEAL YOUR MONEY!!! They sell tickets under misleading terms, offering standby tickets without clear confirmation, leaving you vulnerable to price increases at the time of travel. Their practices reflect a complete lack of integrity and respect for their customers, bordering on outright theft. Avoid them at all costs. THEY ARE NASTIER THAN A COCKROACH

Negative experience: Scam! DO NOT BOOK WITH THEM!

Negative experience: Scam I had to cancel my card because they called me and they told me I have to pay more money and I don’t have any carry-on or luggage or anything and they called me again and they said I don’t have a seat on the flight coming back. it’s a scam. Be careful stay away from them dumb book And they said it might cost me $1500 extra

Negative experience: Total scam. They take your money as if for a regular ticket and then call saying you have to pay hundreds extra to carry a carryon or any luggage and then say your tickets aren’t even confirmed and are standby tickets. They don’t allow you to cancel or change your tickets unless you pay their ridiculous fees

Negative experience: If I could give negative 1000 stars I would. Had a similar experience as other customers. Was lied to multiple times, about the ticket type and baggage restrictions that were untrue. Over an hour arguing with them… total fraudulent.

Fantastic experience: Clay Walter help me with my E-ticket.

Positive experience: Clay is going to call me with my tickets

Negative experience: they do not sell tickets. They are a fake agency and will offer you "opportunities to buy" this and that and in reality they do not even have a ticket attached to your name

Negative experience: I am reporting Travoport to the State Consumer Protection office / Better Business Bureau for the following reasons. I feel that Travoport is a scam and have dishonest agents. I booked flights on December 13, 2024 from Newark to San Diego and never received a call, text, or email from Travoport letting me know if my flight and ticket was confirmed. I emailed Travoport on December 16, 2024 inquiring about my flight/ticket and got no response. I then called Travoport on December 17th inquiring about me, my granddaughter, and son's flight. After Travoport agents placed my call on hold several times, they then decided to hang up on me. When I called back, the agent Henry stated Travoport canceled my son's ticket, and then stated that my ticket was voluntarily canceled, and he changed his wording and said I'm on standby, and then changed his wording again saying that me and my son's ticket was voluntarily canceled, because Travoport tried calling and emailing me and my son, which is a lie, because I have no missed calls, no voicemails, or emails from Travoport; so therefore I challenged Henry and asked him to produced to me evidence of actually phone records from the telephone company showing that Travoport tried calling us. I also asked for emails to show proof that Travoport emailed me. He refused to provide them to me, and stated it will be provide to my credit card company if I try to dispute the charges. Of course I will dispute the charges if or when the charges appear on my credit card. I will also do Travoport one better, by filing a complaint with the State Consumer Protection office / Better Business Bureau, and a police report for what I believe to be theft and fraud if my credit card is charged for anything dealing with Travoport after I clearly instructed Travoport to Not charge my credit cards. This company needs to be stopped. They picked on the right person to help bring their business to an end legally!

Fantastic experience: I had a wonderful experience with this agency and any concerns I had was addressed right away. The service was exceptionally great. Thank you Clay.

Negative experience: SCAM SCAM SCAM — Paid for a ticket online, then they said that was a promo price with NO BAGS OR CARRY-ONS...then made some kind of deal about calling the airline. The agent had such a thick Indian accent, I couldn't understand him at all, and when I asked for clarification, he kept trying to blaze through everything — especially the part where he said, "this ticket is non-refundable." Don't use them!

Negative experience: I tried to cancel my flight because I could get my money back in 24hours the man tells me I can't cancel the flight and it's not refundable. I'm extremely upset that my 300 dollars got took. I wouldn't booked the tickets. The making you be flexible when it's not possible and I'm not allowed to carry a bag on the plane is bull.

Negative experience: Never received my ticket,no confirmation , when I called they told me that they waiting approuval of airline carrier,final result, instead of having a flight ticket, they used my credit card infos for Making fraud via 3rd party companys

Negative experience: The greatest scam on earth! I booked a ticket, but they didn’t provide me with airline (Air Canada Flight AC 4975) confirmation or the actual ticket. Instead, they insisted I have to purchase a “confirmed” ticket at a higher price than my original booking. Now, I have to wait until one day before my travel date to find out if there’s any seat available. If not, I’ll have to buy a new ticket at a higher price to travel on my planned date. Essentially, they’re pressuring me into paying more because my initial booking was cheaper, leaving me with no guarantee of travel. Do not buy any airline ticket from Travoport?

Negative experience: THIS IS A SCAM....IF I COULD GIVE NEGATIVE STARS THERE WOULD NOT BE ENOUGH NEGATIVE STARS TO GIVE THEM...BEWARE THEY OFFER AIRFARE AT A DISCOUNTED PRICE AND HAVE NO AUTHORITY TO DO SO....THEY WILL NEVER PROVIDE A CONFORMATION FOR FLIGHTS....THEN TRIED SAYING IT WAS PURCHASED AS A STAND BY TICKET....HOWEVER NO WHERE WHEN BOOKING DID IT EVER MENTION THIS INFORMATION...THEY ARE COMMITTING FRAUD!!!!

Negative experience: These people steal your money. They hide info on terms & conditions…. Don’t Don’t buy tickets through this Scam company WARNING Scam company # 1 WARNING Scam company # 1 WARNING Scam company # 1 WARNING Scam company # 1

Negative experience: Don't fall for it, it's a SCAM. They don't sell tickets. They charge your card and steal your money, then they ask you to wait 24 hours to receive the "reservation" but it's a lie, this period is for the credit card to process and for them to receive the money. And then they charge you another 2000 dollars (I paid for Tickets by website around 879 dollars) to buy the ticket. They invent a thousand and one excuses for you to wait these 24 hours and more fees and charges. Everything on the website is FALSE. THESE PRICES THAT APPEAR ON THE WEBSITE DO NOT EXIST!!!! And there is no office. I went to Miami and it is a VIRTUAL office! CANCEL YOUR CARD BEFORE THE PURCHASE IS PROCESSED!

Negative experience: Guys, don't go to this web or travel agency; this is a scam, stealing many. Also, they don't speak English. Be careful.

Negative experience: Scammers first they lured me with a a discounted fare only to call me back after securing my information and validateing my information they switched me to a supervisor named Georgia? Whom then told me my flight was on stand by and I’ll have to pay another 180 dollars for a confirmed seat this is the same as the ransom scam except they get you to give your information before running there scam

Negative experience: This company is completely scamming the customers. I have booked a ticket with them and they keep on changing the rules and they implement rules which applies only to the specific ticket we buy as it’s cheap. The customer care person Georgia is very rude and doesn’t have a professional behaviour. And her name is not even Georgia as she mentions. This is a complete con they have mastered in but they should really have patience when they put in place their scams!! FRAUD ALERT

Negative experience: Scam web site. They try to charge an extra $500 for a carryon bag. Never book through them!

Negative experience: SCAM. SCAM. Received a call from them> `ticket not secured> forced to upgrade (realized its scam) > called bank

Negative experience: This travel agency is a scam and bait-and-switch tactic. On the website they promised an excellent rate in order to charge my bank account. Then their agents called to inform me the rate was for standby tickets only. Because of my emergency situation, I had no choice but accepted their options for international travel with three different airlines and my seats weren’t available until the travel date. I told their agents when I got back to the States I would gave them 0.5 star rating if I could. I am a fair person that gives 5/5 star ratings and great recommendations to all service employees because I worked in service sectors for a long time and cherished excellent service. Travoport isn’t one. Wished I could read the reviews before booking but it is now too late.

Negative experience: ***WARNING*** *BEWARE* There is a reason this place has 1 star. I purchased my tickets. The next day a man called me saying, “YOUR TICKETS ARE RESTRICTED. PLEASE CALL IMMEDIATELY. I called. The tickets I bought didn’t have luggage or carry ons allowed? Which was originally part of my ticket. I called my airline and cancelled immediately. The person I spoke to was trying to upsell my tickets and make me spend more Money. My airline mentioned multiple red flags with this company, no bags or luggage/carry ons being one of them. Once I disputed charges with my bank, they charged my card individually for all my tickets. Making it 10x harder for my bank to dispute the charges one at a time. Avoid this place like the plague. As ALWAYS, BOOK DIRECTLY WITH THE AIRLINE YOURSELF. If I could leave 0 stars I would.

Negative experience: This website is a scam. They give you these rates, you book your ticket then they call you back to upcharge you telling you that your rate was not guaranteed You no longer can get on that flight unless you pay extra to guarantee it. Such a scam

Negative experience: They called me at 30 minutes after I booked my tickets telling me that I have to pay another $6000 for a flux ticket because these tickets are nonrefundable and cannot have any luggage or carry-on and they will not refund my money. I called the bank and blocked their transaction. They are big-time scammers.

Negative experience: SCAMMERS! Had to book some flight tickets quickly and wanted to save some cash, so I quickly booked through these guys thinking I was saving a fortune. I got a call from somebody who barely spoke English telling me I need to pay significantly more than the actual cost of the ticket. Immediately knew that I was being scammed. Asked for a refund and they said they can't cause of some made up company policy and that the bank won't help me (more lies). Called the bank and blocked their transaction. Don't ever deal with these people they're fraudsters and scammers.

Negative experience: I recently had a deeply disappointed experience with Travoport. After booking my flights, I was informed the day before my departure that there were no longer any seats available on my flight. The customer service representative offered me two options: reschedule my flight for two days later and pay an additional $600, or accept that my flights were non-refundable. This kind of service is unacceptable. Trying to save money with Travoport ended up costing me more, leaving me both frustrated and angry with the company for their poor business conduct. Save yourself the trouble and book elsewhere, companies like this should not be allowed to conduct business.

Negative experience: Total scam. Took my money... said they called to say flight price increased but I never called back. Put me.on hold for 43 minutes. I finally hung up. Bad news

Negative experience: SCAM!!! AWAY FROM THEM. Google or someone have to refuse their website, or report to website security department, so people will not be their victims

Negative experience: HORRIBLE, SHAMEFUL SCAM, WITH FOREIGN THIEVES! I'VE REPORTED THEM, AND FRAUD IS WORKING ON IT! SHAME ON YOU, I PRAY YOU STOP BEING EVIL.

Negative experience: It is scam, I booked a ticket from Kansas to lax with Delta for $114 , didn't receive the e ticket, no text about my flight the night before and when I called the guy from India tells me my ticket got canceled, when asked why they didn't email or text me, his response was that we just call. I ended up being a ticket directly from delta for 4 Tim's more since it was the last minute booking . DON'T USE THEM , IT IS SCAM SIGHT

Negative experience: HORRIBLE. ATROCIOUS. SCAM. I HOPE THE OWNER AND HIS MINIONS ROT IN JAIL. 10 HOURS ON THE PHONE NOW TRYING TO GET REIMBURSED BY THIS SCUM AHOLE COMPANY. 1) YOU SEE A GREAT PRICE AND PURCHASE. 2) THEY START CALLING YOU THE NEXT DAY INCESSANTLY (WITH A FAKE AMERICAN NAME LIKE MY GUY--BOB WILSON) 3) THEY TELL YOU YOUR ECONOMY SEAT IS NO LONGER AVAILABLE AND THE AIRLINE DIDN'T NOTIFY YOU IN TIME. 4) THEY BULLY YOU INTO PAYING MORE TO KEEP YOUR FLIGHT...OR.... CONVINCE YOU TO SWITCH YOUR FLIGHTS, ENCOURAGING ONE WITH A 10 HOUR LAYOVER. 5) YOU BEG NICELY UNTIL IT'S NOT NICE ANYMORE, FOR A REIMBURSEMENT. 6) THEY FALSELY AGREE, USING TACTICS TO CONVINCE YOU TO JUST PAY THEM MORE SINCE THEY SEE ON THEIR SCREEN THAT THE AIRLINE DIRECTLY IS 'X' AMOUNT MORE. 7) YOU GIVE IN AND GIVE THEM $200 FOR YOUR ORIGINAL FLIGHT AND TO BE DONE WITH THIS. 8) YOU THINK YOU CAN GO BACK TO YOUR STRESS-FREE-NOW-THAT-INDIAN-BOB-WILSON-IS-OUT-OF-YOUR-LIFE, LIFE UNTIL YOU NOTICE 4 EXTRA CHARGES WERE MADE TOTALING $300 MORE. 9) YOU LEARN YOUR LESSON OF ONLY USING 3RD PARTY COMPANIES THAT HAVE BEEN AROUND FOR 20 YEARS.

Negative experience: DO NOT BOOK THRU THIS SITE IT IS A SCAM. This website is a scam. I just experienced it first hand. They will book your flights and then call you that your flight has all restrictions - cannot add luggage even if you pay, you cannot obtain boarding passes, cannot check in online etc. But all of this information is being hidden while you book thru the website and it’s not even shared with you in an email. Then the next day someone will call you and tell you that you will need to pay their change fee & airline change fee to remove restrictions. They will not give you the airline booking PNR reference - I was told that you will receive that 24 hours prior to your departure. Representative are very rude and will not allow you to talk and when you start talking they will talk over you and are unwilling to help.

Negative experience: Do not get anyone ticket from this website I pay $639 with the carry on when I came to the boarding on the counter. Say you have a light Academy ticket which is nothing included not even one personal atom and they was telling me carry-on bag, I request everyone did not get any ticket from this website

Negative experience: SCAM! SCAM! SCAM!! DO NOT BOOK WITH THEM!! Wish i could give them a ZERO rating!! After booking the ticket they don't give you a confirmation number for your flight. Then when I called they said I had to wait 3 hours for it!! Ridiculous! Then when I called back they listed all these restrictions for the flight which were NOT listed in the booking process-- such as NO BAGS allowed!! Who travels with No bag!!?? Scammers!! BBB rating is an F!! Wish I saw that before booking the ticket. They won't cancel the reservation even though I have no confirmation number from the airlines. I will have to dispute the charge on my credit card if they charge it. So far they have not. Probably because there is NO Confirmed TICKET to charge for. Don't believe rating on Trustpilot... its obvious that they are posting those. I don't trust "Trustpilot" anymore!!

Negative experience: Scams!!! Please don’t buy ticket from them, you will have headache after. I bought a one way international ticket. Next day they called me and they said luggages are not allowed and you have to pay more money and also they change the transit hour from 7 to 14 hours and if I want to change it they will charge me more. I asked them to cancel my flight but they said it’s not refundable. I got so mad and hang up on them. Luckily they were in process on charging my credit card and I called my bank right away, the bank said they can’t stop the transaction and only if I change my credit card number it will be possible. I got lucky they couldn’t withdraw money but you may not, so be cautious and don’t buy ticket from them. They’re the biggest scam!!!

Negative experience: This is the worst company to do business with. Warning! Do not book with this company. You will be scammed. We booked tickets at a discount price and ended up paying double after multiple phone calls and changes. They always state we have no control it's all the airlines. Stay away from this company.

Negative experience: This place is totally a SCAM. I tried to book a flight ticket and was brought to them, I finished booking. Then they called me and told me that I could not bring another items with me and had to go to the airport a few hours earlier. I told him ( Joseph xxxx) I needed to have one suitcase with me, he said I had to add another $100 for my ticket. After I had discuss with the supervisor ( i was not quit sure if this is the same person because when I was talking to the "supervisor ", he sounded pretty like Joseph xxxx ), he decided to change my arriving to another airport and I still had to pay $40 more. Not only that after a few hours, my credit card company sent me alert that someone was using my credit card to pay " Google Battleground" which I had never heard about. Thank for my credit card company, they denied 3 times for the same purchase after my credit card was stopped by the company. I want everyone be careful about this place, do not give them your credit card number, please!!! Of course I will never book any ticket through them! Before that I had never shared my credit card with any one and any company.

Negative experience: These people scam you. Please don’t use them. They lie to you and don’t help. They trick you. I am about to file a suit against them.

Negative experience: This company is a straight scam. They will call you over and over to tell you that your flight has been overbooked and you just have to pay a little bit more to actually get a ticket... Oh wait it's just a little bit more, and more, and more. Syke! You never get a ticket. You've been warned.

Negative experience: This is a scam company! They took my credit card information, purchased the tickets from the airline and never sent us those e-tickets! Now they want us to pay an additional $500 non-refundable fee to get the money back on our credit card! This is a scam, stay away from these people. I wonder why is company legit? The manager's name is John William.

Negative experience: This is not travel company. It is a scam from other country with fake identity( Steve Cooper, Jhon smith). This kind of things should not even exist.

Negative experience: I looked for a ticket using Travelocity. It showed a cheep flight but when I chose it it took me to this site and without any explanation I was lead to purchase a ticket allowed no luggage. While it was showing being processed I received a phone call from them that if I want to add luggage the cost would double. I said no thank you then. I would like to cancel. They said it had been already charged that there is no way of refund! While my purchase showing still being processed. This is a very dishonest company trying to steel money from normal, honest consumer. I am disappointed by Travelocity and this company of irresponsible business practice.

Negative experience: I wish I could give you guys zero star. Please don't book with these @$$ holes. I was so excited to get better prices, until I received a call promptly I upgraded but it was more costly than all websites, I had checked into. Thank God my bank declined my card. And please Jay Nichols stop calling me, bro we work so hard to be scammed. You wasted my time on the phone for nothing.

Negative experience: Scam!!!!!Do not book with them. They are a complete scam of a company. They tried charged me more than they originally said the price of the ticket will be, and when I contacted them, Erik and Johnathan proceeded to threaten me. As well as disclose, all personal information without prior confirmation. They are predatory and depend on the fact that you already booked the ticket and can’t go anywhere else.

Negative experience: Do not book with them. They are a complete scam of a company. They charged me more than they originally said the price of the ticket will be, and when I contacted them, they proceeded to threaten me and tell me it would not be a good idea to do that. They are predatory and depend on the fact that you already booked the ticket and can’t go anywhere else. They don’t even deserve a one star review. AVOID AT ALL COSTS.

Negative experience: They give you one price and book it and when you don't get ur tickets and call they tell you the fare expired and it costs more and already charged u for it and force you to pay more like double the amount and won't give you ur money back and they don't tell you there going to charge ur card even if you don't get the flight.scammers.

Negative experience: This place needs to be shut down. Luckily I outsmarted them and had my bank make sure they wouldn't draw any money from it, they intercepted the transaction without me knowing, called, got screamed at by some illiterate woman ll because they thought they could pull one over on me about a personal item, over 1,300 they were gonna try to charge me WITHOUT a ticket??? I don't think so. Thankfully I just git back from my wonderful vacation at a good price without being scammed.

Negative experience: This entire operation is a fraud. They will dink around untill they think you are out of choices and then offer a poorer flight for an exorbitant rate. You can always do better yourself. It's a con. STAY AWAY!

Negative experience: COMPLETE SCAM WITH A GOOD TRUST PILOT SCORE We had a death in the family and booked tickets this sham of a company. AFTER we made our purchase we received a message stating that the tickets are not purchased yet and the price may change once the tickets are purchased. A few ours later we received and email saying they needed our IDs, again. We sent the IDs within 4 minutes and never received a reply. A few hours later we call and no one answered the phone. I called from another phone, a number they did not have on file, I called their sales number and pretending like I wanted to buy a ticket and they picked up immediately. I gave them the reference number form our purchase and they said we had no tickets because they were unable to secure them. Then they offered us all the same flights and prices that we see Google flights. We said we want a refund, first they said there was no refund and we could only get a credit towards another flight. We got upset of course, then they said they would give us a refund, but they have to wait and get a refund from the airline first. I pointed out to them they just told us they were unable to purchase the tickets, why would they have to ask the airline for a refund? What a told sham they are, all this and we are trying to get a last minute flight due to a death in the family.

Negative experience: Travcport is worsted business and don’t waste time with them because the prices aren’t true and they will get your information and unable to cancel. I told her that I’ve will dispute the transaction

Negative experience: Travoport is a SCAM!!!!!And BULLIES!!! Please STAY AWAY from this company/site!!!! They are scammers!!! They Switch and bait!!!!! They are Absolutely HORRIBLE and they're business conduct is illegal! Not to mention, that I seriously got bullied and yelled at, everyday, to “upgrade” my flight for an additional cost, which of course, was for an outrageous amount of money per ticket! They claimed that the tickets they sold me / charged me for and I agreed to purchase, WERE NOW, all of a sudden, a “restricted ticket” and I was not even allowed to check a bag!! Not even with the airline directly for an additional cost!!! -almost laughable! Nowhere in the contract did it state this BEFORE I agreed to be charged! And yes, I read the booking rules and restrictions! When I refused to upgrade for more money, they threatened to cancel my flight altogether and also stated I would lose all my money ($1100) as the transaction was non-refundable !!!! It was the craziest, rudest, and most disrespectful interaction I've ever had with any company EVER!!!!

Negative experience: This is a Scam. They’ll post their rate in 3rd party website as the lowest price compared to all legitimate website and then they’ll call you back once you booked saying that they found out something wrong and so you need to add more amount. How can this site still exist? Please don’t ever trust Travoport.

Negative experience: They scam... I also received a phone call right after no carry on no check in bag. I didn't mind I was only staying 1 day but they never send me the ticket I call the airlines they told me I'm not booked. I call the travel agent they told me it's because it's full flight because of that i can upgrade and get another flight BUT it will cost me another $450 not refund... Anyways just like most of you I did cancel my card we will see what's gonna happen. The crazy part is it's been 2 weeks since I purchase the ticket the money is not charge. I still don't know whats gonna happen when the day come.

Negative experience: Hugeeee Scam! Please don’t book thru here! Report them!!!!!

Negative experience: Beyond outraged. We bought 2 tickets on one ways due to price. They then called me to try and sell me services and switch my tickets. After a long heated talk. They decide to alert flight days and cause a bigger issue. I called back to get them to help and they spent 1 hour on the phone with me posing to be on a united website to buy my own tickets. United sent an email to me saying there was duplicate tickets. They then proceeded to cancel all my tickets bought thru them and now we are at the airport trying to get home!!!! DO NOT DO BUSINESS WITH THEM.

Negative experience: I only wished l'd read the reviews before purchasing my tickets..The company advertised low fairs on reputable airlines, only to have someone call and tell you the rate does not include or allow baggage. OF COURSE THESE RESTRICTIONS ARE NOT LISTED ON THEIR WEBSITE...So it's intended to lure you in with low price tickets only to scam and upsale to cheaper, unrealible airlines..The only way to get placed on another airlin and to pay even more than the origin al cost of the airline ticket..Then they tell you no refund but you can use other airlines..and yes, this costs more plus long layovers...STAY AWAY FROM TRAVOPORT...THIS is a SCAM..UNREALIBLE COMPANY...TRAVELERS BEWARE!!!!

Negative experience: Pity there is no zero stars, because that's what they deserve. THIEFS is the right word for these guys, they should be in prison for fraud and their company in bankruptcy. I bought tickets from them, then they called back trying to convince me to totally change the ticket, only to pay more!! Only because they don't actually have the tickets they are selling!!! Don't touch them with a stick! You will lose time and stress out in endless useless talks. If you already did pay something, call your bank and dispute the payment because Travoport does NOT want to give you the money back!! All they want is to convince you that you have no choice but to pay more. Wrong.They wish! Your card and money is yours and the bank will listen to you, their client, not the thieves!! All their positive reviews look suspiciously similar, those are definitely made up by Travoport themselves!! ... Playing dirty all the way, it is a wonder how they are still in business...

Negative experience: The biggest fraud ever! Do not use this site!! I can’t believe how far they can go with their lies and scams. They booked my tickets on the United site, pretending that they were me, using my CC and charging double, sending me a completely different itinerary than what the original booking was. For your own sake, do not book with them if you don’t want to end up in a huge misunderstanding and inconvenience.

Negative experience: This is the first time I used them because they were the cheapest rate on line for my tickets, it was a rip off they took more money and didn’t schedule our seats together or anything she said, luckily I new about early bird check in, would never use them again, not only did I pay more I didn’t get seats, and there were no refunds either, well I always say education isn’t free

Negative experience: Predatory Business, Absolute Scam and Deplorable Customer Service! TLDR: I thought I booked a ticket, they said I didn't and would have to pay $1000 extra for the ticket or lose my initial payment, no refund. I booked a ticket with them on what I thought was a huge discount. Turns out what I booked was a not a ticket but a standby ticket. I missed a call from them the next day (didn't leave a voicemail or email, it was a private number so I didn't call back) They called me the day after to say I didn't get the discounted ticket and would have to book another ticket. When asked why I wasn't informed earlier, they simply shrugged and said it was my fault for missing the previous call (remember, they didn't send an email or voicemail). When asked what my options were, they said I would have to pay $1000 extra for a ticket or lose what I paid initially no refund (apparently it was in some fine print). As they explained to me, my initial payment was for the privilege of purchasing a ticket at a discounted price, if I didn't get it, I was locked into purchasing a ticket for a much steeper price without any chance of a refund. So basically they put a good discount out to attract customers, decide they won't sell it to you at that discount, try to make you pay extra, and won't refund if you refuse to play their game. Sound like a PREDATORY business to you? I understand if I had actually purchased a ticket and then couldn't cancel, that would make sense - here I had no ticket and no refund. P.S. they have 4 stars on TrustPilot, don't really 'trust' that website anymore

Negative experience: This place is a scam! The tickets they sold doesn’t allow luggage, not even a carry on. To be able to take a purse they wanted another 1300.00. Run away from this company

Negative experience: If I could rate them lower, I would. Even one star doesn’t suit them justice. This company portrays to be a travel agency that aims to find you the best deals for travel however they that is far from the truth. You book a reservation thinking you got a good deal as it close to your travel date you don’t receive any input on your reservation. When you call to inquire information, you are told it was not filled and are then haggled in to another ticket that is more expensive. They will make it seem like you are getting a better deal then when they already charge your account, they send you the receipt to verify the amount and tell you it is the cost of the original ticket plus the new ticket to include a change in ticketing fee. When you inform them that it is not acceptable amount they begin to barter different discounts they can do to. If you manage to be patience to try to complete it or you get fed up with trying to explain it, they tell you will be charge the original booking reservation for a ticket you never received in attempt to con you into purchasing the ticket. After they charge they will tell you, your ticket will be emailed to you immediately the next morning as you find out there is no ticket. As you investigate the charge, it comes with a false number to contact and suppose airline you have purchase does not have it on record. They are terrible customer service and should be shutdown for dishonest practices. With needing to fly soon to make important events without any communication or progress from the company, I had to file a compliant and dispute with my credit card company. DO NOT use their services and save yourself the headache.

Negative experience: DON'T DO IT! Save yourself a bunch of time and headaches just stay away... All of these negative reviews should be a hint. I wish I had looked here first. Charged me $200 more than quoted then tell me I don't even have a flight but yet refused to refund my credit card. Definitely 100% scams.

Negative experience: RUN, This is a scam. I paid for my daughter to come home $440. Then 30 minutes later I get a phone call, and was told I need to up grade my ticket, because she can't bring baggage on. Which was going to cast me an extra $400. I tell them she doesn't need baggage it's cheaper for me to buy her clothes. Then I get there are no seats available I would still have to upgrade which they could give to me at a discounted price, which would only cost me an extra $300. They won't give me my money back as there are no refunds allowed. I have cancelled that card, I'm not sure what will happen from here. But please do not use this website.

Negative experience: SCAM. Do not book with them! I ordered a ticket to go back home, they called me and told me that I needed to reschedule the ticket, I had to pay an extra $400. On top of that I get to the airport and they cancelled my ticket but sent me the details and tickets. I go to check in and my ticket was “suspended”. I call them and they acted oblivious. I later called the airline directly and they told me that Travoport had cancelled the ticket. I have continuously made an effort to contact them everyday through email and calling them, they do not respond and when I get through to there customer service I ask to speak to my agent, “Anthony Parker” who I know for a fact is not his name. Here they tell me that he is either unavailable or they put the call down immediately. Horrible experience if I could rate them 0 I would. I still have not heard from them and it’s been 2 weeks.

Negative experience: Stay away from this people. They are scam. They want to charge extra to your credit card.

Negative experience: Travoport is A CLASSIC BAIT and SWITCH Ticket Agency. Reviews are also AI and fake. Do Not use! I am from the Government. They cannot prove their legitimacy of LOWEST PRICE!