AAA Newton

Negative experience: I don't understand why to do something so simple you need to make an appointment when there aren't even any people. I go in person, I have everything I need, and they tell me that I have to make an appointment with a three-week wait. Come on, COVID is over...

Fantastic experience: Quick and easy to renew license and upgrade to Real ID. In and out in 10 minutes.

Fantastic experience: Went there to get photos for a visa. Quick and professional service. Would recommend

Negative experience: Confusing

Fantastic experience: Had a great experience here earlier today. I wish I had gotten the name of the person who helped us ( smart, incredibly helpful young Black woman). She was amazing- super efficient, very personable, and knows her stuff. I was so happy that we got to work with her. It was worth every penny to join AAA just to avoid having to go to the DMV. The woman who helped us told us about all of the other perks that come with membership as well (discount movie tickets, theme park tix, etc). A very pleasant experience!

Fantastic experience: Very helpful!

Fantastic experience: Glad this is offered by triple A! I forgot a couple documents and the gentleman helping me let me print some and was so friendly. Great customer service!

Positive experience: Decent office. Staff pleasant. Did not have to wait long on either of my two recent visits. Location great for me but in general it's close off the highway. I would avoid late afternoon as the road this is on gets very busy towards rush hour.

Fantastic experience: Good location. Very efficient operation. Renewed my driver's license in about 15 minutes. Much better than going to the RMV. Staff very friendly

Fantastic experience: Highly recommend Jason Loadholt as an insurance agent. He is so helpful, efficient and goes above and beyond. After moving from out of state, he helped me navigate buying in state insurance at the lowest price I’d seen (with my preferred insurance company) and talked me through how to transfer my registration, even helping me last minute before AAA opened to send me additional paperwork the RMV requested. So thankful for all his help!

Fantastic experience: Friendly and helpful

Fantastic experience: Came here for an IDP- International Driving permit. It's cheaper with a AAA membership, might look into premier... Wait time: 5-10 min. When I arrived at 1pm- Line on the left, would recommend going early before rush hour Customer service was amazing here. Stephan was very personable and helped guide me thru the process. Took less than ~5-10 as well and got the IDP the same day so I can go Mario Karting in Japan!

Negative experience: Super long line even with appointment which makes no sense. Why have appointments? Five people without appointments served ahead of those of us with appointments… might as well go to the regular RMV where it is more organized.

Fantastic experience: All good

Fantastic experience: Fast, friendly, and very helpful

Fantastic experience: Pretty easy. They get busier on Saturdays but I don’t think anyone was waiting more than 20 minutes to be seen.

Negative experience: Waited 30 minutes for passport pictures to be taken, and they ended up being rejected. I should have gone to the post office to begin with.

Fantastic experience: Went in for passport photo and account related work. Short line that moved very quickly. Michaela helped me, she was very kind and courteous, she had answers for all of my questions. Highly recommend if you need to get a quick passport picture taken.

Fantastic experience: Always helpful

Fantastic experience: Solve all my RMV needs fast and professional

Fantastic experience: When you need personal service to get through RMV stuff, this is the place to go. I felt like a customer every step of the way.

Fantastic experience: Fast service

Positive experience: Assistance was good, but there was a long line even for people with appointments. It’s a single line, first come, first serve.

Fantastic experience: I had a great experience renewing my driver's license with real ID here

Fantastic experience: Very professional and service oriented team. The waiting area is too small for the number of people served, but generally folks are relaxed.

Fantastic experience: In then out in approx 10 min with registration in hand. Thanks yall!

Fantastic experience: Amazing service and super efficient

Fantastic experience: Just renew my DR today as international student in process of switching from post completion opt to stem opt. The staff is professional and they know how to give 180 days extension after my previous ead expires and while uscis is still processing my stem opt. It only takes me less than 20 minutes and I am out for lunch and return to work! Note for international student: due to how database is setup, schedule appointment after current post completion opt expires so that days will show up in SAVE system. Remember to bring i765 and old ead card in addition to passport, i20, and your i94!

Fantastic experience: Very efficient.

Fantastic experience: We went there for International drivers permit. The staff there is super helpful and knowledgeable. The line can be a bit long on Saturday as they have limited staff, so go early or go on weekdays.

Positive experience: Is there staff that speaks Spanish?

Fantastic experience: My hats off to the folks who work there.

Fantastic experience: The service is wonderful (I was here for renewing my ID and IDP) Patrice is great especially ! Thank you so much.

Fantastic experience: Stopped in on a Monday morning for an international driver's permit. It was very quick and easy. The woman that helped us was very friendly and helpful.

Fantastic experience: Have been with the same agent for years and she is great. Handles what ever comes up and is so kind.

Fantastic experience: The went above and beyond to help me fix a problem that they didn't need to. While I was there I saw them do the same for others as wrll. Excellent service, way better than the RMV.

Fantastic experience: They are a limited service Rmv as well as allthe other AAA services. I got my insurance tranfered from out of state and got detailed instructions for how to transfer the other things i needed

Negative experience: What is the sense of making appointments online only to still have wait over an hour for your turn. Information given ahead of time on website needs to be updated. Was told that the RMV changed all of their forms on 1/1/23 therefore I had to get out of line to fill out the new form that I filled out on 12/31/22. Same information as the new form. Also you can't keep your old photo on your license here. People need to be informed on line that you have to take a new photo. I was not prepared for a photo and now I'm stuck with a photo that I hate. Beware!!!!

Fantastic experience: 1000% better than the RMV, in and out in less than 30 mins providing you did your homework and show up with all the proper documentation for the new "Real ID" which requires 4 forms of identification/residency

Fantastic experience: Went there for license/ real id, the personal were efficient and friendly. The appointment time was on time, and though it's a smallish office it was comfortable and brightly lit. The worst part of this experience was getting the " on line" appointment needed for their service, which is not dealing with a live person. Suggestion; if you're not text savvy have someone who is, make your appointment.

Positive experience: A decent wait. I would highly recommend to take an appointment before going.

Fantastic experience: Great service. No wait. Pleasant clerks.

Fantastic experience: The staff is very professional and polite. The public could help everything move smoothly by double, double checking that they have all the correct documents before they get to the appointment.

Fantastic experience: This is a great place coz of the always helpful staff who go out of their way to help. I went here for drivers license renewal

Fantastic experience: Great RMV service. Great location. Personable employees. Their travel services are great also. Wendy was a great help.

Fantastic experience: Had a great experience here yesterday. I went to get a Real ID and was missing some documentation/had the wrong kind. Even though I always check the RMV website 800 times and try to ensure I have everything I need, I feel like every RMV experience takes 2-3 visits to complete. So I showed up and they couldnt accept one of my documents. Instead of turning me away like a typical RMV, the man I was working with (I think he is the manager, bald man I didn't get his name) walked me through how to get proof of residence on my banking app and let me email it to him for him to print out. I know this seems simple, but most places would've just turned me away and told me to come back. I REALLY appreciated this since it takes forever to get an appointment for any of these services. I was really grateful. He was even patient with me while my stupid phone was glitching and very slow. Thank you Newton AAA! Great experience :)

Fantastic experience: Woman who helped us was very polite,. We came for a passport photo and was in and out in a short amount of time. On a busy day parking may be a challenge, so try to be a little patient.

Fantastic experience: Great customer service, shorter lines, speedy , and staff has a great interpersonal relationships with their customers. You could never get this at the RMV.

Fantastic experience: love newton!

Fantastic experience: Very good service DL renew was done in 10 minutes

Fantastic experience: Helpful

Fantastic experience: The person that attended me in this location was amazingly helpful and gave me great advice. Great service.

Fantastic experience: Great customer service - very friendly.

Negative experience: Poor customer service Offer free passport fotos but "camera" always down, referred to staples,CVS at member own costs Manager should take action in leasing /renting a camera till "new one comes from Canada"

Fantastic experience: I found the employees here very helpful and kind. Store was clean. Unfortunately, passport photo camera is down.

Fantastic experience: Paul F. Buresh & Patrice were extremely helpful, and professional. I recently discovered I had a typo on my license, which they corrected, and fixed in a matter of minutes, saving me a trip to the R.M.V.. This absolutely made my day! They deserve a "A+A+A+"!

Fantastic experience: Angela is very friendly and affirmative and efficient

Fantastic experience: Their employees were very friendly and capable. I had no issues with them.

Fantastic experience: Great experience, fast professionnal. Got the job done!

Fantastic experience: Very efficient staff. Bent over backward to help me. Very happy.

Fantastic experience: Jesus at AAA Newton went above and beyond. Very thankful for his help!

Fantastic experience: Went to get my real ID. Staff was fabulous. Very nice to all of the people who seemed to come in unprepared. Patient and friendly.

Positive experience: I could find an appointment for driver’s license easily. Staff was very polite and helpful. They should either reserve appointments for less people or have more employees to help. I had to wait exact 1 hour for my appointment.

Fantastic experience: Everyone was very helpful and had alot of knowledge of what they supposed to do for me when I was there. Thank you all for your service.

Fantastic experience: Very good service fast and no much waiting time , definitely recommend

Fantastic experience: Made an appt for my drivers license renewal. Service was efficient, seamless and quick. Employees were polite. Much better than going to the RMV!

Fantastic experience: Outstanding and professional. The truth and Sue went above and beyond and made sure I left their office with the legal driver's license. Thank you so much honey have a Merry Christmas and a Happy New Year.

Fantastic experience: Jesus* originally I met him at another branch was once again so incredibly helpful...! He makes the organization Shine with five bright stars Mp

Fantastic experience: Lost my license and they got me a temporary one and ordered me a new one.

Positive experience: This was great

Fantastic experience: Great AAA office very friendly

Positive experience: Was ok.

Fantastic experience: Friendly and experienced

Fantastic experience: Very friendly people

Fantastic experience: Timely, accurate, friendly

Fantastic experience: Honest repairs reasonable prices good people Whitaker automotive central ave

Fantastic experience: Went in for Mass RMV service. Quick in and out I’m less than 10 min. New clean AAA office!

Fantastic experience: Friendly and helpful staff.

Positive experience: They were so professional and curious. I will be returning to this office. I'm glad I joined AAA to be honest and even more now. The professionalism goes a long way for me.

Fantastic experience: Very nice and organized place. I would recommend everyone to get AAA membership just in case to have it! They adhere to scheduled appointment, follow COVID procedures so you can get an appointment. We booked the appointment online and it was super easy!

Fantastic experience: Very efficient service and pleasent staff! Appointments needed for in store service.

Fantastic experience: Great service Great customer care

Positive experience: I will say due to Coronavirus they are working the best that they can there are people but it does Move Along all in all for your needs that you need for your license permit and renewals is definitely faster than the registry

Fantastic experience: They provided me with an excellent service and it was fast and they and not delay. Good job

Fantastic experience: I have been a member for over 20 yrs. and have lived in several places. Local AAA's have been consistently reliable. This Newton branch has helped me twice. A worthwhile membership.

Negative experience: They don't tell you that you need an appointment - but you do.

Fantastic experience: Never disappointed with the exceptional customer service at AAA Newton!

Fantastic experience: Good

Positive experience: Always a line and the service is substandard

Fantastic experience: Friendly staff helps with RMV tasks.

Fantastic experience: Friendly service

Positive experience: Went to upgrade my license. Miserable guy gave me wrong info and sent me away. Very unhelpful. Went to another AAA and got job done.

Positive experience: fast friendly service for getting all your travel needs and real ID

Fantastic experience: Quickest place I've ever gotten a new license

Positive experience: Line moves quickly and has a variety of options RMV travel discount luggage etc

Fantastic experience: I stopped by on a Monday morning to renew my driver's license (after starting the application online and preparing the required documents). I met the receptionist quickly, waited in the sitting area for about ten minutes and proceeded to the counter. The service was quick and professional, kind and helpful; the fee was $50. Very good experience overall, much better than at the RMV.

Fantastic experience: Great place to go for your real ID ! Fast service and kind staff. (Compared to the most RMV offices)

Negative experience: This is the worst AAA store I will never go here again. Rude staff, long lines!!!! It took almost 2 hrs to see someone!!!

Fantastic experience: Great services. Conveniently located.

Positive experience: Great service. Excellent alternative to RMV for renewals etc.